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Austrian Airlines / missing luggage items

1 United States

On Tuesday afternoon 12/18 we left Chicago to come to Tel Aviv on flight number 9850. We had a connection in Vienna flight number 857. We arrived in Tel Aviv on 12/19. When we picked our luggage, on one of the suitcases the zipper of the side pocket was open and the items that we had packed there were missing. At the moment we didn't realize which items were missing. When we unpacked we found out that a pair of new boots was missing. Also a storage pouch was missing. We are very upset about this.

The boots cost us $200
The bag cost $30
We would like to be compensated for this loss. I have attached pictures of the storage pouch. I don't have any pictures of the boots.

Yehudit and David Wolf
5111 Crain Street
Skokie, IL 60077

Austrian Airlines
Austrian Airlines
Austrian Airlines
Austrian Airlines

Dec 21, 2018

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