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AUSTIN RESEARCH INSTITUTE / Non delivery of paid goods

1 South Africa

I ordered products from austin research institute via the internet on 2009-02-11 and my creditcard were debited to the amount of $239.97 on the same day. Several e-mails and unanswered phonecalls later, i have not received the products or any feedback from them, not even an automated response to my e-mails. Are they a scam? If so i need to lodge a fraud complaint with interpol the details are as follows
Merchant number: 3975
Receipt number: [protected].6888
Sales order number: 120908

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