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ausriver / no refund on broken items

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Contact information:
Brisbane Metro Area
Purchased a set of electronic scales from Ebay, arrived quickly but product was broken, contacted Ausriver via email they replied quickly giving to options.
Option one exchange scales
Option two refund
I chose option two returned the scales at my own cost and did not here anything from them for 6 weeks, contacted Ebay emailed Ausriver several times, no reply finally rang Ausriver.
This company is a sorry excuse very un organised and i strongly recommend everyone stays away from there products.

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