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Audibleunauthorised subscription fee after cancellation

Review updated:

I signed up for 30 free trial of audible and cancelled well under 30 days. I got the confirmation email from audible of successful cancellation. When I looked at my bank statement following month, I found that audible has taken out monthly subscription fee. As I'm based in London, their is currency exchange fee also applied by my bank to convert British Pound to American Dollars. I complained to audible and they literally argue about the subscription not cancelled. For over 30 mins I tried to convince that I cancelled the subscription well under 30 days and that I have a confirmation email. No apologies from audible and they said that they will "cancel" the subscription (again!!) and refund. But the refund would be in American Dollars, so no refund of currency exchange charges. I asked to speak with their manager. To that I was informed that a manager will call me back. No one called me back. Frustrating!!
All this seems like a "fraud" to me that their systems don't cancel the subscription when they should if a customer has requested it and got the confirmation and company keep on withdrawing money from customers account, if a customer won't check his bank account.
Don't know who to raise this complaint officially against this company, get refund, compensation and an apology!!

Dc
May 03, 2017
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Comments

  • Vi
      May 04, 2017

    I cancelled mine last March, coz i found out by accident that they been deducting 14.95 for a few months months, it just started as a free trial and didnt give me any notice abt the monthly subscriptions. Guess what??? Found out tbat they again deduct money from my acct. Thats illegal !!!

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