Audible
reviews and complaints

Audible started charging my credit card for an audible account even though I had never created one. I called to complain and it became clear that someone I didn't know had used my Amazon Chase credit card to create an audible account. Audible returned my money and cancelled the account. To be safe I cancelled my credit card and got a new one with a new numbers. That same week the same thing happened. Someone used my new credit card number to create an Audible account. There are only three entities that knew my new credit card number: Me, Amazon, and Chase. I only use that card to make purchased on Amazon. So I find it very suspicious that Audible which is owned by Amazon suddenly starts billing me for an account I didn't start as soon as I got a new credit card. I wonder how many other people this is happening to.

For 3 months, Audible has automatically charged my debit card without my consent or knowledge. I never signed up for anything through audible nor Amazon, not a free trial, not purchased an audiobook, etc. In my Amazon account information, no charges appear, and when I check my Audible subscription status through Amazon it says I am not subscribed to Audible but am still eligible for a free trial, meaning I never did that before. So I have contacted Audible and will also contact Amazon to resolve this issue, and hopefully get a refund for 3 months of charges of 15.80 each.

I recently started to use audible. I was on a 30-day free trial. even though I was on a free trial until 7th June I had money being taken out from my debit card. around every week around a Friday £1.29 was being taken out. this is very weird and shows how broken their subscription service is. this amount may not seem as much but it does add up over time.

They're double billing me and I can't get into a real person! Absolutely terrible form. Audible sucks!

On 10/26/20 the billed my checking account three times not just once on my bank card which was not used for the subscription. All they could say is that don't know how that happened and they will happily refund $688.50 in a week to ten days. What a scam! They can draw the money out in two seconds but takes them up to ten days to refund. What a way to make money off other people. If you give them a debit card look out!

I am a Prime Member through Amazon. I have never subscribed to Audible and my card was charged $14.95.
I'd like a refund since it's been two day of me trying to cancel and try to get a refund. I didn't even know that o had Audible so this charge came as a surprise. I never authorized Audible to take any money off my card, in which I can only guess they got it from Amazon.

They change me after I cancelled my audible account.
I cancelled my account on 25 march and they charge me on may 15 again. I have both photos of cancellation and deduction of my money. I got my audible app download on 15 march and I cancelled it on 25 march and I was in my free trial period of first month and I cancelled in my first month of trial period but they charged me $14.95 on 15 may after almost more than 45 days of cancellation day.
I have also attached my date of cancellation and changes made on my account.
Thanks

I have been noticing a charge of $16.18 monthly for the past year and didn't know who to contact. I finally figured it out, I NEVER requested this. I bought a new Reader in Oct 2018 (I believe) and have never been able to get it up and running. Believe my account number is Z32Z69M, please refund dollars.
Thank you
Michelle Clark
[protected]@gmail.com (SGM USA Retired)

Hi I am troy some body charge me for $14.00 and, I need to put the money back in my account wright now thanks you.Why should it be 350 words are you wright a book if you are I need my money back wright now the apt. Is council from my device so put it back or else. Thank you. P.S
.this is the finals Question why would you do that to people with out asking you should call them first .

Forceful marketing
Get credit card details without authorisation
Have a very complicated (not in the front page!) way to find membership cancellation.
Offer you other services, and even more expensive ones when you ask for membership cancellation!
For me all is line on for non-reliability, crooks, non considerate, just want your money and use lots of pressure...!

I have never ordered nor do I have anything Kindle or audible related. I want my money back. There are 2 separate charges 1 for $9.99 and the other for $14.95. I have not ever ordered audible or anything kindle and I'm wondering how many times they have charged my card before. I work very hard for my money like most people and I would like for a quick response on how this is going to be handled.

We are being charged a monthly fee and I don't know how or why. I have checked my kids amazon fire tablet and don't see subscription I want a refund please this has been a reoccurring charge for the last 6 months my amazon account is [protected]@ yahoo my phone number is [protected] I don't know how to access/cancel a subscription I did not authorize please contact me to help Me resolve this issue

I just checked my credit card statement and saw the charge of $15.77 from audible. For a second, I thought I got hacked! I did not sign up for any free trial or even have amazon membership. So called them, they said I was charged since I used my husband's amazon membership account before and left my credit card info. They were not able to charge my husband for audible service (which he had cancelled) and they went ahead charging my card. This charge should never occurred the first place. Even worse they charged me without informed me at all. This is not acceptable!

Audible us.com is charging me for a membership that I don't have or want, unable to get in touch with them but they still charge me every month, I never signed up for a membership this is a usa service and I live in the uk, they will not answer any calls, emails or query's on their website i'm beginning to think that they are con merchants, there web page has absolutely no use whatever

Hi. I have never agreed to a subscription from Audible and noticed that payments of £7.99 were being taken out of my account each month. I rang Audible and they assured me that a refund of £95.88 would be made immediately. This was on 23rd Octobder 2018 and they said it would take 7 to 10 days to appear in my account. It is now 14th November. £7.99 has gone back into my account but £87.89 has STILL NOT GONE IN. I have an email from Audible confirming they would refund the money dated 23rd October.

I have just spoken to one very rude individual called Kimberley who argued with me saying the refund had gone in and that if its not showing the bank had not released it and I needed to speak with my bank. I have just spoken with my bank who have informed me that only one payment of £7.99 has been refunded and nothing else is showing as being refunded.

If I do not receive a satisfactory response within 7 days I will be contacting the Ombudsman as I never gave any authority to take money out of my account each month at the beginning and I do NOT have time to keep ringing chasing for the refund that I have been promised by yourselves.

I await a refund by return.

Kind Regards,

Helen Groome
2 Wain Grove
Silverdale
Nottingham
NG11 7ED

Yesterday from my account 1153 rupees was debited without my permission even I wasn't share my bank details.. after that your company debited my 1153 rupees from my bank account so please refund my amount neither I will make FIR on your company.. your company is totally fraud u just make money like that .. people not share anything to u and u playing like fraud .. I expect your company will return my money

I was charged $16.00 on July 13, 2018 by a company called Audible ADBL.CO/BILL NJ
PESTJ4DDNPX. I never ordered nor used this service. Upon checking these charges I found that this company uses pop up blocks on Amazon to generate these fraudulent charges! This charge was placed on my Discover Crédit Card. I will be filing a claim with Discover as well!

$16.37 every freaking month since october 2016 and when I cancelled it says they owe no refund to me?!?!?

It appears it was connected to amazon but nope
Shows me for being loyal to amazon I guess.

Free shipping wasn't free after paying $16 per month since late 2016..

Not even a year not even one freaking' month?

I wouldn't use their service if they had books for a penny per dozen!

I once got an email regarding a FREE audible book that sounded interesting. i register to downlod it without signinh up for any membership and without receiving any notification that i was getting into a Trial. NEVER ever gave my card details... somehow the got my card details from my company and started charging monthly 14.95 USD without my consent!
Such a FRAUD.

I am so upset and dissapounted of Amazon that is letting companies under his wing to do this.

Of course i already asked fot a refund and cancellation of the "membership". Haven't got a response back