Audible
reviews and complaints

I have recently gone over my credit card statements and have noticed that I have been charged $14.95 a month since January of 2017 for totally unauthorized charges. At this point I would appreciate if you could please refund these charges as they were never authorized. On my statement there is a reference #EZD9B8M7FHT that I assume is the client number associated with these charges.
Thanking you in advance for your timely response.
Anthony G. Dintino

I was looking at the charges on my usbank debit card. I noticed a monthly charge of $16.02. I never ordered or purchased this. How this happened is beyond me? I never purchase anything with this card. I only use it for getting cash. I do have automatic assoc. dues monthly of 110 dollars and my usbank credit card withdraws the minimum payment each month.

Audible charged my minor son's student debit account 14.95 for a subscription membership service. He did not sign up the service. He does not have an Amazon account, nor an Audible account, which according to their posted terms as of July 2017 is the only way someone can receive their services. When I called to dispute the charge and have it removed, I was told that they could not see where the charge was billed to my son's card. My bank disputes this claim by Audible as the payment has already been posted to Audible. They also told me that there was no membership under my son's email address or my email address. I am the only member of my family with an Amazon account, and my son's card is not on file for the Amazon account. I was told that they see the charge to a different email and a different credit card, so they cannot refund my money. I was then asked by the customer service representative to give her the entire card account number so she could try to trace it and possibly give me a refund. WHAT? I refused and asked to be transferred to a fraud department. I was asked to provide a telephone number and they have yet to call me back.

If anyone out there reading these things has pull, Audible and Amazon need to be examined by an Attorney General for fraudulent practices. There are numerous stories online about false charges, switching credit cards on accounts between the two companies.

I checked the balance of my excellacard to find out that I've been charged $14.95 plus $1.00 fee for audible that I never signed up for. I would like my money back. I called the customer service number I spoke to a representative and was told to give her my email address which I did then my name which I provided then she asked me for my place of residence. I did not provide her with that information because the same way they took my money should be the same way my money should get refunded. She told me I needed to provide my place of residence in order to get my money back. I strongly feel that is wrong. Something needs to be done.

Today a charge of $19.02 popped up being charged to my account. I neither looked at nor ordered any service for audio books or any other book at any time from any provider. Worse yet, this would have been an ongoing monthly fee for a service I did not order.
The following are the details of the particular charge in dispute:
16 Oct 2017
MR LEONARD ALLAN BAIN
Audible adbl.co/bill NJ
-$19.02
email: [protected]@gmail.com

Signed up for a free copy of George Orwell 1984 .. yet have somehow racked up monthly charges for something I haven't used . Nor have I ever downloaded any other audio from this site. The first audio book I bought from audible.Com never actually played.. deleted the app. But have now noticed you've been charging me . I understand your business hours are not on weekends. Today is Sunday October 1st 2017 I will wait until Tuesday October 3rd to go into my bank an file a formal complaint and need be I will go further and a lawyer if possible. Never purchased anything and i have proof .
Thanks
Kyle
[protected]@hotmail.Com

I don't remember I ever signed up for them. I never delete emails with information about registration on websites, so I checked it to find proofs I never signed up. But I did. For free. I never was notified about being charged or something like this. If I didn't check my bank account, I would never find out about these charges. So they take my money each month. And it's not cheap. Now I'm trying to reach their customer service but they don't answer.
I hope they will fully refund.

You all need to do a better job of protecting your customer’s information. Currently, to verify an acct we have to provide full name, full email address, and full address, all of which is not necessary. If requested individually, it’s fine but requesting all at the same time makes your customers vulnerable to fraud. That type of information cannot and should not be required consecutively. Do to your inability to protect your customer’s information (this info is used to create unauthorized accounts in your name, because all companies require those 3 pieces of info for anyone to create an acct), I’ve been a victim of fraud 5 times in the last 18 months. You are an Amazon company but Amazon does not place their customers at risk or make them vulnerable. Possible ways of protecting your customer’s info and still securely verify their info could be having them create a password (different from the one used to log into the acct) or pass code, providing other info such as the last 5 digits of the card you made your last purchase with, and the last 5 digits of the telephone number on file. Another choice could be having the customer pick 3 random things out of 5 (maybe) choices in order to verify their account; something that only that customer would know. It’s just ridiculous that no one on your staff has considered having your customers verify their account using other less vulnerable options.
I’ve been requesting a change to your system for years with no progress.

I keep getting charges from Audible and have changed my card several times and cannot get it to stop. The client has never been give my card or account number and don't know how they are getting the info. I see that numerous people have the same issue; you would think someone would figure out how to stop the bogus and scam charges.

With all the attacks on personal information and the compay coming up with our new card numbers there should be something that VISA and the banks can do to stop this madness.

I cannot keep changing my cards every month due to scams; if we cannot use the cards anymore what is the purpose of banking electronic?

This is an issue that needs to be dealt with as it is cheating us out of our money. I understand that it is $15.95. Visa is not doing anything to assist in keeping there numbers confidential.

The public needs helps against this madness.

4 * 9/9/2017 9/10/2017 audible adbl.co/bill nj
Reference id: 24692167w2xb2erzm 14.95. I never ordered this, never signed up for this, I do not have any device other than my chrome book my son bought me. I am all new to computers. I will never order anything online. I am also contacting the pentagon federal credit union. I am with the dept. of homeland security with the united states coast guard and I am filing fraud charges and dispute the charge and breach of security that my card number was used somehow. thank you, robert banack

I was away from home since 3th may 2017 and I got charges for (audible) I did not subscribe, and is ilegal that get this charges.
3 jul 2017 charged to my bank 14.28 GBP
1 Aug 2017 charged to my bank 14.13 GBP
1 Sep 2017 charged to my bank 14.38 GBP.
I cant see all my bank statements so I don't even know if you charged more transaction than what I saw statement of last 3 months.

Since I was charged each month by audible for something that I did not subscribe or receive. Can you please refund my money and stop those charges which you charge me each month, as I mentioned I never subscribe nor agreed any charges please make full refund before it goes farther.

thanks

Amin
+[protected] or +[protected] email or [protected]@gmail.com

I had never heard of Audible, nor do I own a Kindle. I am being charged for this service somehow. It is illegal and will be reported. I see there are many other similar complaints posted. I would encourage anyone effected by this fraud to ask your financial institution to report it as a crime to the authorities. If it is traceable back to amazon, then they too should be held accountable

Noticed charges from audible.com in 2/2017, 3/2017, 4/2017 and 2 charges in 7/2017. I bought a family member an Kindle Fire in 2016 holidays. When I first called in March 2017, they could not find anything under my name (nor my wife). I called again in April, once again they could not find anything. Noticed the two charges in July (within days of each other) and called again on 8/15/2017. They had an account open for an email address I have not used for over 10 yrs.

I told them I did open a trial promo, however closed on the same day; because I did not want a monthly fee. They had the trial promo, but no record of the closing (how convenient)! Would only refund me the first July charge of $15.72. This company took $73.06 from my account.

I just noticed that I was being billed 15.95 per month from audible for 8 months. Automatically taken from my checking account. Every month

The membership is tied into amazon.

I have never received anything from audible regarding billing or credit or
Confirmation. I have received numerous emails regarding free books
But I thought this was spam.

This complaint board provided instructions as to calling audible and 6 of the 8 months are suppose to be refunded.

Wow.

We are being charged monthly by audible and receive nothing. We didn't sign up for anything from this company. It shows up on our credit card like this: audible adbl.co/bill nj no phone number. I just noticed it and it is recurring since january. $15.85 for 6 months. No way to cancel because we never signed up. No phone number to call. No account. Thank you for your help

On 6/7/17 I noticed a charge to my checking account that I did not authorize. I have been charged $15.85 a month for the last several months for this app that I never bought. I cancelled my free trial over a year ago. I started a dispute with my bank and have had to cancel my debit card and request a new one. I want my money back. This is illegal and I am appalled by how many other people this company has done this to.

Checking my account because pay pal had some concerns. I'm paying this $14.95 every month for nothing. Stop charging my account immediately.
I consider this theft by deception. I don't nor have I ever listened to audible books.
Browsing the web site should not automaticaly make a monthly charge of $14.95. I never saw a book I was interested in listening to.

I was charged for a download that I did not authorize amount of $16. I would like it to fully refunded to my account, please. I do not appreciate anybody this to my account. The name of the company is Audible ADBl co/Bill New Jersey. I have 3 special needs and one of them sis not know that it will cost money for the downloaded book. Please refund the money.

I have a charge of $14.95 on my bank account that I did not make. Date of charge is 5/11/17. What information do you need to cancel this and issue me a refund. My name is Sondra Roberts, home phone number is [protected], work number is [protected], my email address is [protected]@yahoo.com. Do I need to call somewhere, if so what is the phone number?