Audible
reviews and complaints

Fourteen months worth of 14.95 charges on my credit card. Not paying attention, life going too fast. I guess when you buy the device you get one month free trial. If YOU DON'T cancel then you get the charge. I didn't even know about free trial.

Called today. Got the fourteen months credited back to my credit card with an email confirming this.

Encourage all to call if this is happening to you. They make money from dumb [censored] like me who do not pay attention.

I was changedriving 15.95 and did not approve this. I have never signed nor want this. This is the second time I've emailed y'all concerning this matter I would appreciate someone reply. I really can't afford money being took off my car to do believe someone else was using my card that did not have my permission. I've had trouble with this in the past the matter I'm dealing with.

I have noticed these charges of $14.95 on my bank statement for several months and did not know how to contact the company making these withdrawals from my account. I don't know why I didn't try to find out online but I found this page today. I did report it to my bank once but since I didn't have enough info nothing was done about it. y question now is, "Can anyone out there tell me what to do"?

I never ordered this service and I don't know how they got my credit card number to charge me monthly $15.96. I can't call them as no phone number is on my monthly bank statement. My bank wants me to contact them first but that is not possible so now I'm making this complaint for fraudulent charges. I will be going to the bank and cancelling the credit charged to stop these charges from happening again

I do not know why with which right you steeled from me $ 14.95, by charging an unauthorized charge of $ 14.95, why do you do that...!, It's my money, and I never gave you the right to do that.

You are committing fraud and I am going to inform the Autridades so that they can take action if the charges made immediately do not come to an end.

hope Urgent response via Email [protected]@gmail.com
You can call me at 305 401 g7206 in Spanish only

I was looking at Audible because it came to me as recommended by someone on Facebook. (Which, now, I realize was a marketing hoax.)
I looked at the e book company, but did not sign up for a membership and most definitely Did Not give any credit card information.
I notified my credit card company that I did not authorize the 2 charges of $16.37 and didn't know how they got my account number. They filed a dispute.
Today I looked up Audible's phone number on their web customer service page and called. Apparently, if you have EVER had an Amazon account they can enroll you and charge your card based on Amazon's records. I was appalled. This is a fraudulent act of Amazon (no surprise here) and Audible (probably a subsidiary). I assume it's disclosed in fine print somewhere... but if our credit card numbers can be transferred without our permission... this should be construed as Fraud and Illegal. Please write your "congress-persons" to get this practice stopped. (Before Amazon controls our government, if it's not too late.)
PS: The Audible Corporate number is [protected]

You billed my debit card $14.95 on March 19th and I have never had an account with you nor have I ever authorized you to debit my account. It is my understanding that you have often taken Amazon info from actual subscribers and used that info to get other cards to bill without their authorization, this is fraud. Please stop being a fraudulent operation and go back to being legitimate. I have notified my bank of your fraud and asked them to look into your billing practices.

I need it was extracted from my bank account I never ordered any audible books and if I don't receive my refund in a week I'm going to close my account that way they can stop taking money out of my account. I have never had a company take out money out of my account without my knowledge and this is the first time that this has happened to me in my life

I have been billed by the Audible company for several months although I did not sign any contract with them. On December 22 I subscribed for a free trial by installing a free app on my phone. It was very unclear that after a month they will start billing me. I was not using the app at all. Then, on January 22, I was billed 14.95 USD (19.42 CD). Before the billing date, February 22, I cancelled the account on audible. The cancellation was confirmed but on February 22, I was still charged and I got an e-mail that my account had been renewed. I have not asked for it! How do I stop this from happening?

I was charged 12, 43 euros on the 18th of March by Audible. I did not order anything nor subscribe to any services.in fact, I have never even visited their website. I would like to know whether this is a one-time purchase or a monthly subscription to a service, since I'm not familiar with the website. I refuse to pay any bills to a service I have not ordered. I have received a Visa bill (which I'm not going to pay obviously), but what am I to do about it? Please respond quickly.
Anna Eskelinen
[protected]@gmail.com

Why the hell you have debited my account.
I don't own you then why you have debited my account.
I don't know you, I don't who the hell are you.
Refund my amount.
It is not a good behaviour to debit the amount if I have not used the service although I don't know you so how can I use your service and there is no customer care no to contact.
It's my humble request to you please refund my amount.

I have cancelled my debit card 2times to get this charge of 15.96 off my banking acct. I have called your cust service months ago and you said you'd handle the cancellation. Never happened. I consider you owe me at least 6 months of 15.96. If this is mot removed from my acct and I don't receive a notification via e mail of phone that you have cancelled I fully intend to pursue matter in small claims court. It would be interesting to get other complaints I see involved in a gathering of claims against your company. My phone is [protected]. Thank you for swiftly returning my call

I noticed a charge on 3/17/2018 on my business charge card in the amount of $22.95. I DID NOT order any audible.com products (didn't even know what this was).

How do I get a credit back? I do not want this service
last 4 digits of cc are 7361
Please advise how to remedy this unauthorized charge immediately!

I do not know how this got charged to my business account as I am the only one authorized to charge on this account number!

My daughter's checking account was charged $15.87 on March 1, 2018. She did not authorize this. It is Citizens Bank account ending 2335. Please reimburse her.

I enjoy being Audible's customer since many years now.
Unfortunately, in the course of several last months I've been charged by "Audible Adbl.CO/Bill NJ. S" . I do not understand what is that charge for? Is it you who charged me, or is it a fraud of some kind? Can you help me with this issue somehow and most importantly, how can I get my money back?
Regards
Karol

Over the holidays, my son wanted to share one of his audible books with me and so we started to open the Audible app for me. We were unsuccessful with the book sharing and I deleted the app from my phone. I have been charged 14.95 twice and I want this refunded and further charges stopped.

My email address is [protected]@gmail.com. Thank you for a quick resolution with no additional charges to my credit card. ~ Nancy Elliott

I see charges on my card
12/05/2017 Audible adbl.co/bill NJUS -16.37
I don't owe you I don't know you I don't care who you people are please send my money back or I will report you to my bank I don't want this to happen ever again please stop taking my money I work to hard for people to be scamming me please continue to try get a job and stop scamming people put my money back to my account please you took it from my debit card I am at fidelity bank in the Bahamas please return the money to Paulette A Brown account immediately Thanks you
and to the Bahamas ain't even a choice on your country list so how did you get money form my card in the first place you have Bahrain I don't know if that means Bahamas but I am in the Bahamas I am not affiliate with you period

charge start coming on my card from June 2017 for 15.99. it is six months now and I did not authorized charges for that item and I don't have a kindle. I am requesting a refund. my email is [protected]@hotmail.com. I do not know what this charges is about and how it now appearing on my card can you please resolve this issue as soon as possible.you can contact me to my email address.

I went to get something to eat earlier and my card was declined. i'm supposed to have $13 left over from my last purchase but i've zero. as I checked my card's recent transactions I scrolled down the screen to see this:
Audible adbl.co/bill njus
11/16/17 12:06 am
-16.37
What the hell? fix this?! now I have no money because of a charge from audible yet i've visited the website once and that was since over a year ago? take this charge away, fix this, asap!

I noticed that I keep getting charged $14.95 a month for an audible book that I did not order. I do not own any device that I would need an audible book. Could you please refund me the amount taken from my acct!
This has been appearing on my acct for at least 4 to 5 months.
Thank you
Les Wiseman
10/23/17 PURCHASE AUTHORIZED ON 10/23 Audible adbl.co/bill NJ S467296082325385 CARD 8353