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1.5 137 Reviews

Audi Complaints Summary

17 Resolved
120 Unresolved
Our verdict: With Audi's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Audi reviews & complaints 137

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5:28 am EDT

Audi car repairs

To whom it may concern

I dropped off my Audi A3 2011 last week Thursday as my radiator was leaking, this was clearly visible when you open my bonnet.
I was told that they would need to run diagnostics and they would get back to me later the day, I received a call from them later the day and I was advised that it was the water pump and not the visibly damaged radiator.
I was then quoted on the water pump a sum of R6000 where my warranty covered the full amount, I had to pay an additional R1800 for the coolant and other extras.
I received a call on Friday advising me that my parts would be late and that they will advise me on Monday what the status of my vehicle is, I never received any feedback from them on Monday.
As I was not getting any feedback on my vehicle I was getting increasingly frustrated at the lack of communication I called on Tuesday only to be advised my service adviser as decided to take leave and that no one else would be able to assist me for the time being.
When he finally came back from leave he told me the radiator is leaking, which they will have to quote me on again and submit to my warranty provider again.
Needless to say my warranty provider declined this as they already did a warranty claim the previous week.

So to sum this up.
I took my car in, Told the radiator is leaking.
I get told it’s the water pump which it isn’t.
They submit a warranty claim on my water pump and replace it.
The Service adviser took leave and never got in touch with me for 3 days.
He comes back and tells me :” Sorry the radiator is also faulty”

I mean come on guys, I told you this when I brought in my car ! Are you that desperate to make extra money out of your clients that you quote them on the wrong things ?
I have now collected my car and its leaking worse than it has when I took it to the workshop.
This incompetence and lack of service from Audi is very, very disturbing.

Regards
Siya
contact details [protected]

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2:01 am EDT
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Audi I regret my decision of buying

I am Disha and I bought an Audi A4 for Rs. 94 lakhs from Bengaluru, two years and four months back. The reason was its speed as I had to travel to different cities and it was a business requirement too. I bought two more Audi's for my business officials and purpose. But my experience with Audi is very bad. The first Audi car of mine is A4 and it is a little over two years old. I have spent Rs. 45 lakhs on my A7 already for it to run efficiently. Currently, I gave the Audi for service purposes a month ago and I have still not got it back in spite of me paying the full amount.
The excuse is that they are not able to get the automobile parts and it’s still to reach India from overseas. I now curse myself for my fleet of Audi. I have a Q3 and an Q7 too which are also the same and I had spent huge amount of money on them just to keep them running.
Along with the performance of the car, high maintenance cost and bad after sales and dealership services I still thought of keeping my cars. But I am not able to get my car back after giving it for servicing.
So I regret my decision of buying the Audi cars and would not recommend anyone to buy such cars or any of Audi cars at all. My name is Disha and I am an established business woman of Bengaluru.

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6:54 am EDT

Audi audi q7 dealer bad service

I am Disha and I bought an Audi Q7 for Rs. 94 lakhs from Bengaluru, two years and four months back. The reason was its speed as I had to travel to different cities and it was a business requirement too. I bought two more Audis for my business officials and purpose. But my experience with Audi is very bad. The first Audi car of mine is Q7 and it is a little over two years old. I have spent Rs. 45 lakhs on my Q7 already for it to run efficiently. Currently, I gave the Audi for service purposes a month ago and I have still not got it back in spite of me paying the full amount.
The excuse is that they are not able to get the automobile parts and it’s still to reach India from overseas. I now curse myself for my fleet of Audi. I have a Q3 and an A4 too which are also the same and I had spent huge amount of money on them just to keep them running.
Along with the performance of the car, high maintenance cost and bad after sales and dealership services I still thought of keeping my cars. But I am not able to get my car back after giving it for servicing.
So I regret my decision of buying the Audi cars and would not recommend anyone to buy such cars or any of Audi cars at all. My name is Disha and I am an established business woman of Bengaluru.

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8:07 am EDT

Audi repairs of shocks

I bought a 2010 audi a3 1.4 tfsi sportback. It had about 98000km. I took it to audi centre westrand because I heard squicky noises when traveling on a gravel road, humps etc

so I took it to audi centre westrand, where I was helped by Ayanda. They still couldn't help me and replaced the other parts not the shocks. I then went to audi arcadia for a second opinion, they right away confirmed it was shocked. What surprises me is that they use the same tools to diagnose cars, why couldn't they pick that up. Now the car is out of the plan and I need to part ways with +-8000. I then went to audi centre westand to show them the quote I got from audi centre arcadia, they made me do a shock test at super quick and they could talk to the factory to reimburse me on the shocks. Until today, I haven't got any response what so ever from them. Calles twice this week and they keep promising to call back but they don't.

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10:08 am EDT
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Audi audi a3 1.4 tfsi se stronic

Unsatisfatory car conditions
Make : audi
Description : a3, 1. 4 tfsi se stronic
Model : 2014
Vin no : wauzzz8v7e1029494
Engine no : cxs 078386 (Itr1402142914)
Dealers name : omars mobile den [protected])
Date of purchase : 20 – 11 – 2014

I bought the car with the above – mentioned details, but the dealer does not want to assist me to solve the problem i encountered. It displayed unsatisfactory condition.
I was deciding to contact city press for further legal actions, but was advice to contact you.
May you please help me!
Thanking you in advance
Pokola mr
(Complainant)

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5:51 am EST
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Audi poor service

I have an Audi A4 2.0 T MULTI, 2011 Model, mileage is at 56600km. It has been consuming a lot of oil since April 2013. I booked it in at Audi Centurion to fix it in October 2014. They told me to bring it after 1000KM. I brought it back after 1000km on the 24th of November 2014. The verdict was that it was out of parameters and needed to be fixed.
They booked in for 4 days – and replaced 4 Pistons, 28th November 2014.
I had to book a rental car for 3 days which cost me about R1300 because their courtesy cars were out.

The day after fixing the high consumption oil issue, the EPC warning light came on. I took it back to the dealership on the 3rd of December.
At the end of the day they told me they had replaced the Separators and that fixed the problem.
An hour after driving out of the dealership the EPC warning light was back on.

I am now completely disappointed with this whole Audi experience. I have driven the car back in this morning and waiting for their feedback.
This has been such a terrible experience and such a big inconvenience. I get a sense that the technicians have no idea what the issue is.
I am now considering getting rid of the car and buy something else – not another Audi.
Please assist – is this a general problem with A4s or just a case of ineffective dealership?

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5:22 am EST
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Audi bad service - poor communication skills

I went to Audi Centre Centurion for my car to be serviced, i was welcomed well unfortunately my service request were not dealt with and i was not even informed about the progress of my vehicle. I had to ask again for the requests that i brought into their attention. I was told the part i ordered will be there on Monday and i will be contacted, i was not contacted. I informed them about my car peeling on the front & back bamper but i was not informed of anything that i need or they need to do. I had to call them again three times to try to get the info. The manager said he will come back to me.

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7:32 am EDT
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Audi charging me for their erros

I took my car in to Audi Centurion on Saturday, 4 October 2014 for a water pump leak problem. My car is out of Motorplan and Audi quoted me R8, 500 for this. we subsequently said no thanks we will take the car out of Audi. A few minutes later, the technician called to say "Small hiccup, your car is not starting". we drove the car in there perfectly and now, due to something Audi have done, the car won't start. clearly there is some underhand business going on to put pressure on us to fix the car there - as we said no to their quote.
The technician said they have to put the car back on the machine to find out what's wrong. On Monday, Audi said the machine cannot pick up any fault and they have to strip the car for another R6, 500.
Today, Wednesday (8 October) we here the quote is now R40, 000. Surprising how the machine could not pick up R40, 000 worth of faults and problem.
For the last 3 years we have had endless problems with Audi and their service. I have picked up many problems with the car while in Motorplan and Audi have always had the stance that if a problem is not detected on the computer, there is nothing they can do or check.
Now, when not on Motroplan, they are prepared to strip a car, part by part, even though the computer didnt pick up any problem. Sounds to me like Audi are contradicting themselves when it suits them.
Very shady practices from Audi. Will ensure this message is passed on to all I know and will never consider another Audi again.
Now we have to fork out R40, 000 for an initial R8000 problem. Money we do not have!

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2:23 am EST
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Audi unacceptable customer service - audi umhlanga centre: vehicle: audi a4 cabrio

Dear Sir/Madam,

I am writing today to complain of the poor service that I am receiving from Audi Centre Umhlanga.

First of all, I recognize that you, as the reader of this email, is not responsible for my bad experience, but I am still very upset about the situation and hope that you can assist me to rectify this recurring problem.

Note the chain of events that has lead to this disappointment:

11/12/2013:

• I visited the centre.
• The problem was that the EPC light was intermittently appearing on the screen, and hence causing the car to go into a “limp mode”
• The Service Advisor ran a diagnostics.
• The Bill amounted to: R18, 045.52.

30/12/2013:

• The car remained at the centre in which I believe that the staff were working on the problem.

31/12/2013:

• I had been advised that the car is ready and arrived at the centre to pick up.
• The invoice of R18, 045.52 was settled.
• Picked up the car.

8/01/2014:

• The problem occurred again (EPC light came on)
• Took the car back to the centre.
• The staff had worked on it and advised us by noon that the car is ready to collect.
• Upon starting the car, we realized that the EPC light was still on, which was extremely frustrating!
• The car was returned back to the centre.

14/01/2014:

• Arrived at Audi Umhlanga, picked up the car with the EPC light still appearing intermittently.
• The team advised us that “they cannot seem to find the problem”
• Once we arrived home, to add more to our bad experience we had realized that they had swopped our boot mat. (The boot mat currently on is definitely not ours, our Audi is a B7, the boot mat replaced is a B6, the color is also different, which is clearly visible) ( I have explained this numerous times to the centre)

27/01/2014:

• The car has been returned to the centre (7am).

Please understand that this is the 1st Audi that we have purchased and already we are unhappy about the unacceptable customer service that we are currently experiencing.

Kindly can you assist in taking this matter up further as this issue is having a negative impact on us.

Thank you.

A very unsatisfied & unhappy customer,

Viresh Sahue
[protected]
Viresh.[protected]@standardbank.co.za

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Update by Viresh Sahue
Jan 28, 2014 2:10 am EST

Dear Sir/Madam,

I am writing today to complain of the poor service that I am receiving from Audi Centre Umhlanga.

First of all, I recognize that you, as the reader of this email, is not responsible for my bad experience, but I am still very upset about the situation and hope that you can assist me to rectify this recurring problem.

Note the chain of events that has lead to this disappointment:

11/12/2013:

• I visited the centre.
• The problem was that the EPC light was intermittently appearing on the screen, and hence causing the car to go into a “limp mode”
• The Service Advisor ran a diagnostics.
• The Bill amounted to: R18, 045.52

30/12/2013:

• The car remained at the centre in which I believe that the staff were working on the problem.

31/12/2013:

• I had been advised that the car is ready and arrived at the centre to pick up.
• The invoice of R18, 045.52 was settled.
• Picked up the car.

8/01/2014:

• The problem occurred again (EPC light came on)
• Took the car back to the centre.
• The staff had worked on it and advised us by noon that the car is ready to collect.
• Upon starting the car, we realized that the EPC light was still on, which was extremely frustrating!
• The car was returned back to the centre.

14/01/2014:

• Arrived at Audi Umhlanga, picked up the car with the EPC light still appearing intermittently.
• The team advised us that “they cannot seem to find the problem”
• Once we arrived home, to add more to our bad experience we had realized that they had swopped our boot mat. (The boot mat currently on is definitely not ours, our Audi is a B7, the boot mat replaced is a B6, the color is also different, which is clearly visible) ( I have explained this numerous times to the centre)

27/01/2014:

• The car has been returned to the centre (7am).

Please understand that this is the 1st Audi that we have purchased and already we are unhappy about the unacceptable customer service that we are currently experiencing.

Kindly can you assist in taking this matter up further as this issue is having a negative impact on us.

Thank you.

A very unsatisfied & unhappy customer,
Viresh Sahue
[protected]

Resolved

A special thank you to Tony Perumal & his team. They have resolved my problem. Kindly remove this complaint off the site as it has been resolved. Viresh Sahue

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2:46 am EST
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Audi bad product

I had the car for 3 year now but i had problems from day one the car has been to Audi North Cliff in johannesburg about 10 tim to be repaired and now that i have yet other problem with the car thy telling me that it will cost me +- R7000-00 just to look at where the fault is that is not even to fix it and then parts will be extra on top of the R7000-00, not happy at all

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darwichian
, US
Apr 03, 2011 2:31 am EDT
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dew to recent california heavy rains the sunroof leaked rain water and damaged the radio and the on board computer in my audi a8

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Oleg
Cliffside Park, US
Mar 06, 2009 9:35 am EST

Received $1.500 in free gas vouchers at the time of purchase of the new vehicle as an incentive to agree on a purchacing price.Haven 't received a dime yet.It has been 6month, since the date of purchace. Unable to reach a vendor.Will seek legal councelling...

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10:18 am EDT
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Audi worse dealership ever fraud

So I started speaking with greg shuman after seeing this used car from audi of coral springs on their website, cars.com & autotrader.com. I was looking at an 2013 audi q7 which was handsomely priced at $ 43, 992. The main features which attracted me to this car was that this car had panoramic sunroof, navigation and rear view camera which were all included. So to me this was great, this was what I was looking for. I spoke with greg and at numerous times and as I spoke to him to confirm of these features he said yes to all my answers. So I went forward with the transaction. This car was located in south florida and I live in ny. I asked greg to make sure everything was ready for me as I would be driving down there to pick up this vehicle. Greg ensured me everything was fine. I started driving down in the trade in car with my wife and my daughter. I get there in the evening to find that the car had none of the features that the ad says it does (classic bait & switch). I was so angry with what they just did to me. On top my credit was run numerous times already as they were trying to look at different rates seeing that this is just a used car not new or cpo (certified pre-owned) capable. Meaning you get crappy rates from banks. Worse experience ever. This place does some shady stuff I would not trust them at all. They blame their errors on other techs who put them up. As managers its your job to look at these posts to make sure everything being written is the truth. If you cant even have a credible site then why bother? Frauddddddd they take your cash and charge your credit card also.

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Audi car service

Charged me for a service. Car broke down a week later. I submitted complaints and requested a refund. Subsequently the car was serviced by an independent mechanic who serviced me with a car diagnostics that revealed audi never ran diagnostics on my car or reset the service parameters as they'd claimed. Audi refunded me for parts I ordered but refused to fit due to their negligence, but still hasn't done anything about the original complaint.

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Audi problems with audi a3 1.4 t

The report below is just a summary of problems that I have encountered with my audi a3 1.4 t. There are in fact several pages of correspondence which mentions the full details of the problems with my vehicle and experiences in dealing with audi, all of which is not mentioned here otherwise it will take allot of time for you to read through. I do although hope that all you readers do take a little time to read the following problems that I have encountered with audi the glen, audi braamfontein and audi sa. I hope that you will convey this to your family and friends so that they are aware of what problems they could possibly face if they purchase an audi.

I purchased a brand new audi a3 1.4 t from audi the glen in august 2011 and after driving the vehicle for 2 months the vehicle was losing power. I immediately took the vehicle back to audi the glen for an assessment and with the use of their vas computer they confirmed that no problem had been detected with the vehicle but I completely disagreed with their findings.

As the weeks went by, the vehicles performance would change from day to day by performing as it is suppose to on one day and then losing a significant amount of power by the next day. This problem persisted for a few months and during this period I had taken the vehicle back to them 3 times and discussed this matter with their service manger graham de villiers but every time they responded with the same outcome that they could find any problem. They had even kept the vehicle over night and test drove it but told me that there was no problem and that this is how the vehicle is actually suppose to perform. Then in may 2012 I took the vehicle back to them for the 4th time for the same problem. On this occasion while driving my vehicle I was accompanied by one of their employees from the workshop and he used a portable vas computer to monitor the vehicle while I was driving. Needless to say the vas computer detected no problem on the vehicle yet physically I could feel that the vehicle had very low power and I told this to the person who accompanied me but he referred to the vas computer and told me that there was no problem. On driving back to their workshop and persisting to them that there was a problem graham de villiers physically inspected the vehicle and upon doing so found that the waste gate on the turbo was stuck in the open position which explained the reason for the loss in power. After persisting and taking the vehicle back to them on so many occasions they finally determined the problem which should have been detected in first place had they performed a mechanical inspection and not simply used their vas computer. The technicians at audi the glen either had not bothered in performing their job properly every time took the vehicle in, they didn’t want to acknowledge the problem in the first place or this is a sign of incompetence!

In any case, they fitted a brand new turbo or so am I told but on taking delivery of the vehicle I could immediately feel that the vehicle still lacked a considerable amount of power. After taking the vehicle back to them yet again, graham de villiers test drove the vehicle and insisted that there was no problem with my vehicle and we argued on this matter.

I then approached audi sa and spoke to mooneera tifloen who is from the office of the managing director and we agreed to have further tests on the vehicle done at audi braamfontein. Upon meeting elmar at audi braamfontein he told me that the initial problems on turbo couldn’t have been detected with the vas and that audi the glen should have performed the mechanical inspection in the first place.

Upon leaving my vehicle with audi braamfontein, they gave me another audi a3 1.4 t to use while the tests were conducted on my vehicle. This vehicle was completely different and had a far better performance compared to mine and is what my vehicle used to perform like. After taking my vehicle back to audi braamfontein on a second occasion for further tests, mooneera from audi sa told me that no problems where detected with my vehicle but I completely disagreed with her.

Later on in the year I took the vehicle in for the next service at audi braamfontein and as suggested by audi sa they conducted a comparison test with another a3 1.4 t four door model vehicle which they had selected. They ran some tests and showed me some boost pressure values and told me that the values on both vehicles were practically the same and is in specification. I was not going to accept their findings based on this and I insisted on going for a test drive in both vehicles and was accompanied by elmar, the quality controller. Immediately upon start up of the other vehicle and driving off, the sound from the engine was louder and different to my vehicle and this was acknowledged by him. The acceleration of this vehicle was much faster than my vehicle and I pointed this out to him but he made no comment at that point. Upon returning to the workshop I was told by elmar that we shouldn’t compare the two vehicles since my vehicle is a two door and the vehicle which it was compared to is a four door. He had even opened the bonnets of both vehicles to check what differences there were between the two vehicles and then told me that the two vehicles are of a different specification and that nothing can be done to my vehicle to change its performance or make it go as faster like the one we had test driven. I then contacted audi sa and notified them with confirmation that the other vehicle was performing significantly better than mine. After mooneera spoke to elmar at audi braamfontein they then suggested that we conduct yet another comparison test and compare my vehicle specifically with another two door a3 1.4t so that both vehicles tested are the same model but I refused. The vehicle comparison tests had been already done and it proved that my vehicle is lacking in performance and after having lengthy discussions and arguments with them on this issue I then decided to approach the miosa.

I submitted several pages of correspondence to miosa giving them a fully detailed account from when the problems first started with my vehicle and when every event took place. Miosa then contacted audi braamfontein and in response victor mcgowan, the service manager from audi braamfontein sent a one page letter with a few sentences and blatantly lied that I agreed with them that there was no difference between my vehicle and the other vehicle which I had test driven. Miosa then told me that based on the letter from audi braamfontein they were not pursuing the case any further. Both audi braamfontein and audi sa are in full knowledge of my unhappiness with my vehicle and the results from the test drive yet audi braamfontein have responded to the miosa with blatant lies. Audi sa have even issued a letter stating that the loss of power issue that I reported could not be simulated yet the vehicle that I test drove had significantly more power than mine and this was proven.

At this point in time the vehicle performance can change from day to day and even during a journey with it showing a sluggish performance then the power improves significantly and then goes back to a being sluggish.

If there is anyone who have encountered similar if not the same problems or if can give me some guidance in resolving this issue then respond to me.

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MYTT2005
Farmington, US
Sep 23, 2012 1:16 pm EDT

I own a 2005 Audi TT Roadster Convertible and having problems with my transmission. I've complained numerous times only to be told that it's not my transmission and the complaint (surging after stopping; hesitation and not shifting to second gear) cannot be replicated. This problem started in 2007 and Audi will only pay $4, 000.00, let having me with a $3, 000.00 bill to pay. I have my invoices of complaints regarding my transmission; consulted with a certified service repair place that specializes in Audi transmission repairs only to be told that I should not be having this problem. Aside from the consult with a service repair place, I even consulted with a certified mechanic and was also told that it is my transmission and should not be. I've filing a complaint with BBB and Audi will not cover the expense of a transmission repair. I will further my complaint and at this time, I'm asking to hear from anyone out there that are or have experienced the same issues.

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Audi appaling service!!

Do you need friends? Go to audi, you’ll get to know all the staff on a first name basis at several dealerships!
Love driving? Go to audi, you’ll make more trips to the workshop than to your office!
Need adventure? Go to audi, you never know what remote part of the land you will get stranded in!
Need some intimate time with your partner? Go to audi, you’ll have many quiet roadside moments!
Want to know what it feels like to be concerned about the safety of your kids? Go to audi, standing waiting for a tow in service you’ll get first-hand experience, often!
Don’t really rely on having a car? Go to audi, they will keep it for extended periods without notifying you!
Need a new paint job? Go to audi, they will gladly park it where the rain will dump cement onto you nice shiny paintwork!
Want peace of mind? Go to audi, they will happily repair your car by stripping another or maybe strip yours to fix another, and they don’t mind telling you, at least they honest!
Love repetition? Go to audi, you will ask them to attend to one problem many times!
Want consistency? Go to audi, they will always let you down!
Tired of reliability? Go to audi, you’ll have 5 more problems when you collect your car!
Bored with good customer service? Go to audi they are professionals at bad service!
Tired of the same old excuses? Go to audi, they have 1000 new ones you haven’t heard yet!
Want your complaints to fall on deaf ears? Go to audi, they don’t give a #!
Has life been treating you to well and in need of some disappointment? Go to audi!
Want mixed emotions? Go to audi, you’ll love the car but hate the service!
Want to be treated like an idiot? Go to audi, because nobody could possibly know anything about cars except them!
Loosely translated, "vorsprung durch technik" means “advancement through technology” maybe you should consider applying some advancement to your technical ability and customer service!
Considering buying an audi? Start at line 1!
These views are my own and from personal life experience on a daily basis because I don't have anything else to do that's why I bought an audi!

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Audi service / repair

I have audi a6 2.4 in costa rica from last few years. The car is great but to have that in costa rica is a sin, in costa rica they have only one dealer / authorized service center. I gave my car 3 months back in service center with problem of oil leak from transmission box. After analyzing the problem they gave me estimation of usd5000 to repair it, I did not have any option as they are the only one here, so I said yes please go ahead and repair.
Now after 3 months the car is still in the shop, I m told and given long stories that car spare part took time to reach here, common 3 months. Still waiting. I want to complain it to any body in audi head office, but they dont have any way mentioned on the site to reach them, may be they dont think it is required.

I dont know what to do with that car.

Rajesh

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Audi audi 4s china - rip off

Audi has always been the talk for passion, brand, status and iconic in china however when comes to after sales support and repair in audi 4s workshop, they are the least trustworthy partners to go for.

My vehicle vin #: lfv3a28k8b3030613 was sent in for major repair after a serious accident. Estimated damaged come closed to usd16, 000.00. According to audi 4s china, most item will be newly ordered and replaced but to my surprise, all items is dismantle, badly reworked, poorly repaint and installed as “new”. The vehicle was so badly repaired that some area is out of proportion. My assessment of this repair is only between usd3, 200.00 ~ 4, 800.00. What a broad day light robbery in audi 4s china.

I hereby humbly request audi germany to look into this matter urgently as I believe audi germany and worldwide do not practice such disgusting custom. Please do not hesitate to contact me for detail photographs and repair information.

Andrew
Email: [protected]@gmail.com

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Audi material defect of vehicle purchased

To whom it may concern

It is with regret that I have had to resort to such extremes regarding the purchase of a vehicle from audi johannesburg on the 16th may 2011.

With reference to the attached email correspondence between myself and the dealership, please take note of the following:

I purchased the vehicle in may 2011 and have complained about the undeniable rattling noise within the first week of owning the vehicle.

This was the beginning of several trips to and from audi jhb to have this issue sorted out which was, according audi jhb, a problem with the cars fuel line.

This naturally raised a huge concern for me as it took them more than 6 attempts to fix it and when I spoke to the sales manager, mark pretorius, yesterday, I clearly stated that I do not want the car back as it has a material defect that not even his technicians were able to fix upfront. He said that he can’t guarantee that it won’t happen again and that he understands my concern, however, the dealership has followed internal procedure by fixing the car and if i’m not happy with that I should take it up with audi sa.

I was then forced to take my vehicle back (even though I don’t feel safe driving it) as they sent one of their employees to my office to collect the loan car. As if I had already not been treated badly enough, the employee they sent to collect the car was rude and demanded the loan vehicle from me while in the reception of my work place, which is so unprofessional.
Audi jhb insisted that the loan vehicle was sold and that I needs to return it immediately as my complaint is now with audi sa and audi sa should give me a courtesy vehicle.

I refused to meet this rude individual at the reception and told mark that my husband would drop the vehicle off. I then saw the employee hand our security guard a cigarette and then jumped into my vehicle.

My husband dropped off the loan vehicle yesterday at audi jhb as per audi’s request and when we got my car back it reeked of cigarette smoke inside and I am a meticulous non-smoker. The driver got out the car, gave my husband a look from hell and handed him the keys as if he was the one at fault.
The service consultant then gave the loan car to a driver and asked him to go pick some people up. I was harassed for a loan vehicle that was supposedly sold?

In addition to that terrible experience, I then call the audi forum and the consultant confirmed that audi has a no replacement policy and that they will continue to fix the vehicle, but will not replace it.

I explained to the consultant at the audi forum that I have gotten my attorneys advice and that this was against cpa best practice. She confirmed that I can get my attorneys to send this in writing, but it won’t change the fact they audi has a no replacement policy.

My attorneys are in the process of issuing what is required, needless to say that audi jhb has not responded to any of the emails regarding the recent issue as yet nor have I received any official report in writing as to what the issue with my vehicle is and what their limitations are in terms of their audi policy.

In summary – audi jhb has sold me a vehicle with a material fault that has been in their shop more than 6 times for the same problem. The audi forum offers no support as I have not received any response from them either. I now have to inject more funds into this shady deal by getting my lawyers involved. This is by far the worst consumer experience I have had to date and I have looked at the hundreds of complaints on various websites and forums and it appears that I am not the only one that audi has taken for a joy ride.
Is audi going to continue to oppress its consumers with their ridiculous excuses?

Your urgent attention to this matter will be greatly appreciated.

Warm regards

Rochelle bhaga
Cellular +[protected]
Email [protected]@drawcard.co.za
Telephone +[protected]
Facsimile +[protected]
Web www.drawcard.co.za

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AZHAR MAHOMED
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Jan 06, 2013 4:47 pm EST

I had a puntured tyre on the highway and needed roadside assistance as an audi s3 does not come with a spare tyre.After calling them i had to wait 45 mins before someone arrived but he came with patch & solution which didnt work so i called back & they dont have any tyres so we had to wait for another hour before a tow truck arrived.After that we had to wait a further half an hour before another car came to pick us up so we could get home.By the time i got home 4 hours had gone i think there service is pathetic.

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Audi e audi a4 tdi clutch plate failure at 36 000km

I bought a new audi a4 tdi efficiency in 2010 on thursday 29 march 2012. The car started having problems with the clutch after 36 000 km. I called audi menlyn and was told I could only bring the car in on monday, after which I asked what if the car breaks down? I was then told to bring the audi in on friday 30 march 2012. Later that afternoon I phoned audi again, informing them that there is a serious problem with the car and there seems to be smoke coming out of the car. After reception spoke to a technician, they confirmed that I could drive the car to audi menlyn. I phoned again, told them that I don’t think I should drive the car anymore, they should tow it, again I was told I could still drive it. I said the car was starting to shake. Only after the car broke down, audi towed the car to their menlyn branch. Friday afternoon I was told by tony, my technician, that the clutch was broken and they are going to get one from germany and it would take a week. On saturday morning another technician phoned, told me the clutch was broken. As it was driver related, I have to pay approximately r9000, 00 to get it fixed. They have one in stock and could fix it immediately if I was prepared to pay the said amount. I told them again that the car has a motor plan but was informed that the problem with the audi is driver related and therefore the motor plan does not cover the costs for the clutch that was burned blue. The clutch was burned blue, due to the advice their technichan has repeatedly given me and they should resolve it. On 03 april 2012, tony from audi phone me again and said the problem is driver related. I told him everything I told the previous technician and the problem is still unresolved and the car is still with audi menlyn. I have always received very good service from audi menlyn I hope this is not only the exception when you don’t have problems with your car.

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Audi stay away from these guys

My wife and I made an agreement with audi manhattan dealership to lease a 2011 a3 model for the ballpark figure of $260 per month. We custom designed the car and waited 3.5 months for it to arrive.in that time the sales person called us 2 weeks after agreement and $1, 000 dollars down payment to let us know the we have been pre-approved for a lease then changed the year of the car for an additional fee.

When the time comes to pick up the car, they now do not approve us for a lease and suggest to finance the car for $500+ dollars per month. We ask them what other solutions there can be and they say show us proof of income and maybe some assets. We do, we show them w2 statements and tax return of 80+k combined salary and over 100k in additional money and 10k in cash down payment. They now say yes to the lease however at $325 per month for 3.5 years and to add insult to injury it will be $2, 000 dollars more. Gregg rubin, scott wernik, watch us walk away because we will. Have fun selling that car to someone else... Have a nice day...

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Audi Manhattan Victim
New York, US
Aug 07, 2012 9:04 am EDT

Terrible dealership. Sold me an "extended warranty" more than a year before mine was up, told it would extend me from 4 years to 7. Later, I found out the hard way that the 'extended warranty' starts the day you purchase it...which is not what I was told when I bought it. I asked what happens when you buy it at the same time as the car since they try to sell you that...does it run out before the manuf warranty? Waht kind of dealer would sell you an extended warranty that runs during your manuf warranty rather than 'extending' the warranty? They will not support me, really unprofessional.

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Audi rebuild audi rs6

1. Bought a flagship vehicle, audi rs6 2010, 5700km from audi wonderboom, carel viljoen, contact number [protected] for the amount of r1, 602, 814.11
2. I was advised that the vehicle had rear suspension defects due to a previous accident but that it will be repaired under motor warrantee. It is now confirmed that the vehicle was involved in another accident and has structural damage.
3. Was advised to test the vehicle for 1 (one) month and then return it to audi centre arcadia, workshop manager, paul van der spruy with a list of all complaints and or defects that needed to be repaired or cleared.
4. Please refer to page 9 detailed faults list that was handed in with vehicle plus additional air-con pump failure.
5. Till today none of these faults could be corrected.
6. Technically the vehicle has been standing in audi workshops for 9/13 months
7. The vehicle is not roadworthy none the less save to drive, still no attempt from audi whatsoever to try to resolve this issue!
8. I have tried different channels to resolve this matter:-
• audi centre arcadia, paul van der spruy, [protected] / [protected]
• audi wonderboom, carel viljoen, [protected]
• audi hatfield, phillip, [protected], extended help received thank you!
• audi centre arcadia, phillip clough, [protected]
• motor finance corporation, krishan, [protected]
• motor finance corporation, edmund du toit, [protected]
• my own legal advisor, bean du plessis, [protected]
• audi & vw south africa, dawid powells, [protected]
• audi & vw south africa, lee-ann janse van rensburg, [protected]
• national consumer commission [protected]
• motor industry ombudsman of south africa [protected]
• mccarthy customer care, urma naude, [protected]
• mccarthy customer care, herman oosthuizen – actually from mccarthy rent-a-car aka budget rental
• bidvest, alma burger secretary to brian joffe, [protected] / [protected] who kindly advised me that the is still no suitable replacement for brand pretorius, previous ceo of audi & volkswagen south afica / naacaam
• alma burger also pointed me back to audi centre arcadia and told me that they should be held liable. Manager for audi centre arcadia, hendrik vermaak, [protected] / [protected]
9. So I am back where I started. To a workshop that could not even attend to any of my faults!
10. Was my expectance too high for r1, 602, 814.11 deal, or is this the normality of workmanship given from audi in south africa?

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