Attractions Wholesale Travel / Attractions wholesale travel lacks the most basic customer care skills!
To whom it may concern: In March 2007, I had the regrettable experience of booking a vacation through Attractions Wholesale Travel online.
The Attractions Wholesale Travel online service does not explain that the discounted vacation is a sales scheme for a timeshare resort. I only found that out because I called the number on the web site to confirm my reservation. Concerned with spending my vacation dealing with high pressure sales tactics, I decided to cancel my reservations a couple of days later. That is when the nightmare started. The operator transferred me to the booking agent, who I found out later, was also the manager, customer service agent, and president of the agency. As I tried to explain my desire to cancel the reservation, the agent form Attractions Wholesale Travel screamed at me for having the audacity to try to cancel my reservation, as if it was something out of the ordinary. She then proceed to tell me about a cancellation policy, which I did not know, so she called me a liar. I did try to contact the manager, and the customer service representative, of course to no avail, since the booking agent was also the president and the customer service representative. The only thing I got were rude e-mails back at me. Only after threatening taking the matter to the BBB, the agency refunded my money, but no apologies, on the contrary, the agent try to turn things around and portrayed me as the villain.
It is unfortunately that Attractions Wholesale Travel lacks the most basic customer care skills; otherwise they probably could have more repeated business and would be less desperate for commission sales.