Gregg Wexler has TV ads, print ads and is very well spoken gentleman, but our experience was one I would like to share as a consumer.
Gregg Wexler advertises that he will "Personally handle your case aggressively" in tv ads and on his web site.
1.) Gregg Wexler met with us to explain his legal services, but never personally handled our case to our knowlege, unless he worked on it behind closed doors. Our case was handled by a staff trial lawyer, and we did not see Gregg Wexler or speak to him directly for years after we entered into the contractual aggreement for his firm to handle our case.
2.) After the staff lawyer easily accepted one of two possible settlements that was offered without a fight from one insurance company, everything slowed down and we went years to try and get the case completed and is still pending.
3.) After the staff trail lawyer that worked on our case left the Greg Wexler firm, no one from Gregg Wexler's office called to inform us. Weeks after her departure we made a call to find out what the status of our case was, only then were we told of the situation. We requested a meeting with Gregg Wexler and twice Gregg Wexler was not able to show up in person for the meeting we were told he would attend. Only when I called the morning of the planed meeting to "confirm" that Gregg Wexler would attend, did I learn that he was not able to attend, but a staff lawyer would attend, so we had to make another appointment if we wanted Gregg Wexler to be present.
They did offer a staff lawyer to meet with us, but since we felt needed to speak with Gregg Wexler, we choose to make a new appointment.
4.) My wife called about once a day for over a month requesting that Gregg Wexler call us himself and no calls from Gregg Wexler were returned until we filed a complaint with the Florida Bar Assoc.
5.) Finally a meeting was arranged and Gregg Wexler did show up as promised, only to tell us that the trail lawyer handling our case was no longer working for his firm, and only one other trail lawyer was available to take over our case, and if that was not acceptable, we could take our business elsewhere.
6.) When I asked Gregg Wexler why his name was mentioned as an option to take over our case, HE SAID "I WILL NOT TRY YOUR CASE". When I asked him why, he refused any expaination. I repeated my request for a explaination of why he would not take over our case as stated in his advertisements, he repeatedly refused to provide any explanation what so ever. WE WERE SHOCKED AT THIS ATTITUDE AFTER INVESTING YEARS INTO THE CASE. It was to us, a simple case..my wife was stopped at a traffic light and was rear ended by two cars. My opinion is this should have been a simple case for a trail lawyer.
7.) When I requested his verbal options in writting, Gregg Wexler left the office and a member of his staff returned and offered us discharge papers to release Gregg Wexler from our contract instead of the letter we requested.
8.) AGAIN, IN TOTAL SHOCK, WE ASKED WHAT WAS HAPPENING HERE??? We asked why we were being treated like this and and no explanation was given. At this point, I told the staff member that I wanted to wait for the letter explaning the options Gregg Wexler offered us and the staff member told me " I will call the police if you do not leave the office".
NOW I AM ABOUT TO EXPLODE..NO ONE ASKED US TO LEAVE AND THEY ARE TREATENING TO CALL THE POLICE????? Let me be clear, at no time did we yell, get nasty or use any words or language to be treated like a criminal!!! No one asked us to leave and they treatened to call the police!!! Shocked and furious at this point of the meeting, I insisted they provide me with a letter explaning the verbal options they gave me at this meeting and they told me they did not have time to write the letter now, but would in the afternoon and would mail it to me. We left and my wife almost had a mental break down in the car due to the way we were treated.
9.) After waiting a few days for the letter requested, we instead received a letter for a court hearing that Gregg Wexler requested to have us discharged as clients. Yes, that is legal and I have been told no judge will prevent a law firm from discharging clients that are not in agreement.
10.) I am a consumer and a business man and I have never experienced anything like this in my life. I cannot offer any explanation for such treatment and Gregg Wexler did not offer an explanation after several requests as to why he would not handle our case.
We have never sued anyone before and this is the first experience we had with a trail lawfirm. I do know that this is the clearly the worst "consumer experience" I have ever encountered in my life, but I cannot speak for other clients or lawfirms.
As a consumer, I am still in shock. I now must attempt to retrive a copy of our file so we can shop for a law firm dedicated to assisting the client in a professional manor. Since I never got the letter I requested, and told would be mailed to me that day, I am unsure if I will be able to get a copy of my file from the Gregg Wexler law firm.