AT&T
reviews and complaints

More typical at&t nowadays: / url removed /

At&t has turned very, very corrupt
American telephone and telegraph is at&t. At&t took care of my great grandfather, my grandfather, my grandmother, and, in some part, my father. That means through payment of stock dividends. Saying all of the following, I am not a short. I get no pleasure in sharing this. I only share because every means of negotiation has led to snubs or no response at all from at&t. Here's the incident:
In 2002 or 2003, I switched to at&t to get their world net isp service. I also switched to at&t to get their long-distance and international long distance service. I had inquired about their service to a country overseas. Late in 2003, a salesman called and offered at&t service to that country for .23/minute to calls made to a cell; .18/minute to a landline. I accepted the salesman's offer.
When I received the bill, I immediately noticed that I was charged between 4.425/minute and 8.01/minute instead of .23/minute. I e-mailed at&t and a representative of the outfit e-mailed back to me saying that the charges were correct and no adjustments were warranted. I called customer service and the representative said she could immediately perceive what had happened. There had been a 'computer error' and she would credit me, no problem.
I went on vacation and when I returned, I discovered that, not only had my bills not been credited, but that at&t had cut my phone and internet access and referred my 'overdue' account to a collection agency! It should be strongly emphasized that at&t on 4 occasions had stolen $25 from my bank account when they had no right {i was in the right on disputed billings; they stupidly depend upon a computer like all large corporations} and two of the violations had occurred by this point in time. They illegally, wickedly and immorality store your debit card when they promise not to. I inquired around and eventually found a representative of the company, a mr. Justin williams. Told him what had happened. He looked in it, called me and e-mailed me and told me that the collection agency had been called off and that my account would be credited. I noticed a month or two later that the severe overcharges had been credited.

A month or two later, a salesman working for at&t called me and offered me a rate of .18/minute to a cell; .16/minute to a landline. I accepted the offer. Immediately I noticed the same occurence: I had been charged between 4.425/minute and 8.01/minute for calls to a cell. The same thing happened as I related in the previous paragraph; the rep right away said that she could tell that the 'computer had not been adjusted', and eventually my bill was credited before they cut my internet, e-mail, phone service and before referring my account to the wolves: an evil, lecherous, criminal, illegal, heinous, atrocious, filthy collection agency.

A month or two later, in july, 2004, a salesman with the firm called offering me .16/minute to a cell; .14/minute to a landline. I accepted the offer. He promised the new, reduced rate would be seen in my bill of september, 2004, as the 'cycle' ran from the 16th of the month to the 15th of the following month. That would seem correct as you pay to get on, then get billed roughly a month later for calls.

In december, 2004, I went on vacation. I sent at&t $400 extra as at&t used to be a good company and, out of loyalty for all they had done in the past for the buying public as well as the shareholders, I had been sending them money in advance, any way. I just happened to check to see how much credit I had on my bill since I was vacationing in the country I had been calling so did not need to make international long distance calls. Was I ever disturbed to see that at&t not only did not show nearly a 300.00 credit; at&t had billed me for nearly $300! The third time did not turn out to be a charm. At&t had cashed my check; charged me between 4.425 and 4.685 per call, cut my internet service and all my important e-mails were lost!

Very criminal: at&t, in the tradition of enron and arthur andersen, cuts your internet service, hence, all the vital e-mails are gone.In addition, I had worked out an arrangement in which I would pay 16.50 to have a message left to all callers while I was on vacation. It was understood that I would pay the fee and receive unlimited messages that could be left in return. Not only did my phone stop at only 12 messages, but at&t had attached other fees on top of the 16.50 and taxes! I was very angry that at&t had deceived me regardling the worthless service and the high bill for the worthless service {it was worthless to only get 12 calls taken: most of the slots were filled up by solicitors}.
At&t had committed fraud and had deceived. They docked my debit card 25.00 (Again and I never give any one permission to do such a violation to a person). At&t can't use the excuse of 'we didn't know e-mails could be lost'. Were that the case, just don't offer the fraudulent so-called service. That's as bad as a bank renting you a safe deposit box, then not allowing you access because there's a bank holiday: fdr.
Further, I saw more breaches of promise. Upon study of the fraud and overcharges on the part of at&t for long distance charges, fees, international long distance charges, I noticed that at&t had dishonestly raised my calls to the cell from the promised .16/minute to .22/minute. This was breach of promise. And, of course unjustifiable as costs keep going down for telecommunications companies doing international long distance service. Furthermore, no notice was mailed stating that rates would go up in 90 days or whenever. Then looked at the past bills and noticed that the promised .16/minute to a cell had never been implemen-ted. Observed that I was charged .21/minute for calls to a landline; .22/minute for calls to a cell phone beginning september, 2004. At&t is responsble; the company cannot say 'he was not an authorized representative. It had been stuck in to their computers as the reps had confirmed it the first two corrections of the fraudulent overcharges.

So I went through the cycle again: tried to get the fraud settled via e-mails and received rude responses. Then called the number and told the rep what had happened. This time the rep refused. So I asked for a supervisor. The supervisor said she would look in to it - no apologies nor offer to correct. I called back and another rep said the same and her supervisor said the same: no apologies nor offer to correct. So attempted to call mr. Williams again and a different middle level mgt spoke with me. He refused to help me and said the bill was right. All attempts to explain to him the situation, what had happened before and to reason with him failed. When I called back, again mr. Williams did not answer and a different guy in middle management told me he could not help me: my account had been referred to a collection agency.

So I called the attorney general.In some states, the attorney general offices need reformation.In my state, a recording came on saying to call a different number after I had gone to a lawyer. Out of loyalty to at&t, I still hoped the mobsters would be reasonable. I made a huge mistake. I wrote joliet, il, where the checks were being sent and explained everything to them. There were no responses, and bills kept coming. At&t sent more bills, adding interest when at&t owed me! In may, 2005, called the rep back and asked for copies of the bills. They said they were in archives! Already in archives! So it took 3 weeks or longer, but finally the copies were mailed. Most were included, but the december, 2005 bill {nov 16-dec 15}, where I had written a check for $400 was not.
I went to the "better business" bureau, then called the attorney general again. Still got the recording. I wrote, but no response. I then sent a bill to at&t demanding the firm pay me for what they owed as well as credit my account for a few months of internet access and phone service (Since important e-mails were lost and my e-mail address was lost when they irresponsibly cut my internet access and my international long distance and long distance had been cut: the pin# would not work and I would've been overcharged vastly yet again in any event). I wrote joliet, illinois, many times and received no response. I emailed at&t on their website and received no response.
Began receiving bills from a collection agency in california. I wrote them explaining what happened and demanded they rectify the situation. Result? More billings from the collection agency. I wrote the ceo (Don't know if mr. Stephenson was yet there) and on the envelope also addressed the director of customer relations, the director of public relations and the director of the international long distance dialing dept. No response. Then I made copies of all the bills, enclosed in a manila envelope and wrote addressing the envelope to some of the members on the bod. I've forgotten how I found some of the names; don't think it was value line. I also made a copy of my bank statement proving that at&t had cashed my check and that if at&t would pay me for the expense of getting the bank to make a copy of the front and back of the canceled check, I would fax that to them. No response from them, either.

I very nicely told at&t every time in my correspondence that I wanted to work something out with them - credit for the calls on future bills, a discount in the internet service, something. All efforts resulted in snubbing. They had taken me to a collection agency and they were through with me. What a deplorable way to treat the people who pay your salary! Customers like I are the lifeblood of their company.

I still have the bills that joliet, illinois sent to me. The state attorney, fcc have done nothing to force at&t to reimburse me. Such ingratitude! I was a loyal customer. From what i've been learning, at&t is doing to same unscrupulous duplicity and nastiness to other customers.In all my correspondence, I told at&t I am willing to work with them. Let's work something out - reimbursements, free internet for 3 months, discounts on long distance calls for a year, communicate with me, the buying public: something. I'm not going to go to a lawyer against at&t. All my pleadings with the firm were unanswered.

Necessary restitution now on the part of at&t:

- at&t has to award me damages because they went to a collection agency vs. Me. Collection agencies have to be banned until they cease and desist forever the presumption that you are guilty until you prove your innocence, but that's beyond the scope of this expose.
- at&t must restitute the 100.00 that they illegally, immorally and surreptitiously docked from my bank account by lying. I only authorize one-at-a-time debits. And at&t must award damages for the mental stress.
- at&t must pay for my time and the bank fees to reproduce the front and back of the check that I mailed to them on or about december 5, 2004.
- at&t has to pay for the valuable and vital e-mails that I lost or else pay a database repair co. To retrieve.
- the board of directors at at&t must go. They do not answer to the public that pays their salary. I have copies of my letters to them.
- at&t must pay my $300 back plus interest and penalty. This is large now; still no restitution from sodomite, abominable at&t.
- at&t has to pay the expense of restoring my credit, and, if necessary, pay the rent, deposit, etc, for as long as necessary if my application to an association, corporation or partnership for a place to live is denied.
- if at&t refuses to make restitution to its former customers that it bilked, defrauded, extorted - at&t is to be dissolved by congress, its assets sold and the proceeds used to pay the customers that they owe. Why congress? Because the regulatory agencies refuse to do their appointed job. They are to be banned and congressmen are to be held accountable to we, their constituents who elected them in to office.
- 'computer glitch' has worn out as an excuse. Surveys as long ago as 1998 have found that computers have resulted in a net loss in office time of 10%, not a gain of 500, 1000, 2000, 10000% or more as you might expect. At&t cannot say 'it was a computer error'. People's feelings are worth more than an idiotic, brain dead computer. But many companies apparently do not like to face reality, apparently.

Often times at&t won't come up when you type it in the search engine on / link removed / att will bring up a few that pertain to at&t. You have to type in "cingular wireless" or "american telephone and telegraph". Or, scroll to the bottom of their home page. Easier: click on the letter "b". Find at&t in the upper left corner and click on it. There are upward of 1800 exposes of at&t ripoffs and corruption, and the number grows every single week! Sometimes a day does not go by for weeks without a complaint.

At&t {american telephone and telegraph } no longer is the ma bell it used to be. By their fruits, ye shall know them. Matthew 7;16, 20. We all see the fruits of at&t now, a corporaton that has largely been taken over by sodomites and, like hate crime activists, feel that they are above the law! !

The better business bureau is dishonest and is bought! Those that are members give the "better business" bureau bribes. That's what the dues amount to. Those who want to check out at&t are denied by the "better business" bureau because the reports that the attorney general submitted have been purged! When you have sodomites guarding the child to protect him/her from molestation, you know what's going to transpire! Hence, those whom are members of the "better business" bureau and remain so will have their derogatory and disadvantageous records expunged from their records! Enron! Arthur andersen! Be sure to check out / link removed / donate to their cause as well as to mine. Thank you. / link removed / scroll to bottom where top rip-off links is. Click on "b" in the alphabet. Click on at&t. Easier to find this way: at&t will be 5th, 6th or 7th down in the farthest row to the left. 1802 complaints as of the end of april. Grows almost daily. / url removed/?Q1=all&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=search%21&q5=at%26t

To my dismay my daughter Susan was leaving for Europe. She had purchased an IPhone two months ago. When she called to inform them that she needed to make sure that she had service abroad..she was told..she didn't have the phone long enough to have automatic service! Imagin..you must have it for 90 days before its automatic. If you wanted...you could purchase a plan of 6.00 per month..and save 29 cents per minute. She figured well..not bad..then then proceeded to tell her she needed to fax over a copy of her Passport, driver's license and being she lived home..she needed to send a copy of her parents utility bill. She then said...how can I just make copies of my most valuable information and just fax it randomly to you..where is it going? who will have it? and of course they said..no go..no phone for you then in Europe.. Any suggestions if this is legal? This is insane..I am so angry that I want to put it on the news! thoughts?

I have had the worse experience with AT&T UVERSE customer service for the SECOND time. No one is willing to do their job. There are plenty of contact numbers listed all over the internet and ads, however, actually calling one of those numbers gets you nowhere except with a huge headache and an angry temper. I had a simple request, to have my cable burried. To have that problem taken care of required getting the run-around and being "transferred" to different departments for almost two hours. This is absolutely ridculous and insane for any customer to receive this kind of treatment. These people are highly UNtrained and "do not work well with others". Nor do they even seem to care what the customer has to go through to receive the proper help. This company is very unprofessional and unorganized. I thought switching to this service would be an A+ for me but I was very wrong. It has been a waste of my time as I have had numerous problems with my internet modem and for the first two weeks was only able to have working service for about two days. What a waste of money. Not worth it to me! Very frustrating! Poor management.

I am very unhappy with my uverse service billing, and telephone. Iwas told that I would be connected in august 12th 2009 and was not connected until sept 18th 2009. I have had billing problems since. When att came out to connect it was for a bundel phone, internet, and tv its been a nitemare. my bundle price shoud be 99.00 plus tax which was offered by the complaint line because of billing problems. my telephone was not bundels so I had 2 bills monthly I was paying for long distance and unlimited long distance and regular phone services $68.00 monthly $84.00 for uverse. att finaily reconnected my phone to bundles after 4 months. when att connected uverse to my flat screen tv on the wall they didnot connect the power cord correctly left the weight of the tv on the cord and we cannot watch it any more. I was told that I could get it fix and they would remburse me. I talk to 1800 complaint line and was offered premium channels and a extra box for 6 months free that was 2 months ago and my acct is still a nitemare my bill was $174.00 when I call back they still gave me a different price $140.00 and said they cannot give me $99.00 plus tax because thats the wrong rate. there is no communication with employees and no special notes are taken and you allways get a different person every phone call you fine youself trying to explain its bad I have had my cell phone with att/cingular for 16 years and my home phone for 17 years I hate I ever changed over to uverse. I am looking for other services. this is to much for me I cant injoy my services for staying on the phone with problems. thanks carolyn. Ist coastly and not worth the problems Iam having.

After it was verified that the line that had fallen across a main street into our neighborhood was a telephone line, we called AT&T. We were told "it is after service hours and would have to wait until the next business day". Again, we explained that the line was across a main street, 3 feet off the ground and he repeated, the service department is closed, it closes at 4:00 pm, it was 5:00pm. Us neighbors had to watch the line to avoid drivers having an accident. One bicyclist had to turn and drop after almost going though while we were on the phone trying to get to AT&T. Finally had to call 911 for help. No one from AT&T showed up until 10:00 am the next day!

Even in dangerous, not just unhappy situations, AT&T continues to show their lack of service or concern

Michelle.

They say we owe AT&T 933 +- dollars, but the debt belongs to our son, they have it filed under my husband's social. I have spoken with Rico Griffin with AT&T and he assures me the debt was assigned under my son's social. My husband and son have the same name and are Sr and Jr. Franklin Collections argued with me and will not do anything, but we never lived in that area, we moved to AZ in 2006, Rico at AT&T shows the debt under my son's number and he also says they don't even use this collection agency. These people need to be stopped NOW!

att fired 500 field tecnicians in california most of the areas in california are giving appts 5 to 7 days out. the customers are yelling at the employees non stop about the the appointents. att doesnt care about the stress it is causing to their employees or customers . they expect us to handle these call under 280seconds. or the managers are harrassing us constantly plus were are expected to ask the customer if they are very satisfied at the end of the call when the appointments are 5 to 7 days out. to make matters worse most of the customers that call in have repeated trouble and they have to wait another 3 days to get a tech out. and there are many missed appoitments. the bottom line is att doesnt care about there customers or employees. eveyday i go in i think about quiting. att only intrest is uverse and they cant even get that right and its still not available in alot of areas. my email address is dslextreme.com if anyother info is needed from me

Bottom line: AT&T (Bellsouth) "determined" that the line interference came from inside my house and charged me $90 without prior notification. At least, they could have fixed the problem or could have waived the fee because I was loyal customer of theirs for +/- 10 years.

The Full Story: I called AT&T (Bellsouth) about a noise interference on my telephone line and they checked it from their computer and determined there was a legitimate problem with the line, so they told me they would send out a technician to investigate. I have had similar problems with my phone line and they did the same thing. However, this time the technician came out and "determined" the problem was inside the house and left without fixing my line and then I get my bill at the end of the month that included a $90 trouble line determination fee. They never told me that there policy had changed and that I would have to pay this fee (if I didn't already have their "in-home maintence package") before sending out their technician. As you can imagine, I was rather upset about my bill, so I called them to resolve the issue and they offered me 50% reduction if I were to sign up for their "in-home maintence package" that day. I refused their offer because I didn't feel that I was obligated to pay for a service that neither benefited from nor agree to pay for the service beforehand. I then requested to speak with their manager on staff which I refused to sympathize with me. Because of their deceitful business practices and their unwillingness to work with a faithful customer for over 4 years, I told them that they would lose my business. After setup COX internet, I called back AT&T with the intentions to cancel my service. However, the customer representative persuaded me to stay and add the "in-home maintence package" and they would waive the $90 fee already incurred. A month later and the fee was still on my account and now I was paying for an "in-home maintence package" fee. In addition, I was charged late fees for not paying my whole bill. Well, I decided that I had enough and I called them back and confronted them on their customer service and why the $90 fee wasn't waived. They informed me that I could not receive the waiver because I refused their first offer two months earlier. That was it for me and I canceled my service with them at that time.

After placing my complaint with BBB, At&T called in an "attempt" to settle the dispute and here is my response to BBB: AT&T called me up to dispute my complaint and to defend their company business practice with me. I told them that I was not interested in debating the issue (especially being sick), but if he wanted to resolve the complaint I made, they could issue me the refund. However, they were not interested in meeting my request. My complaint is really not about the money, but the principle by which Bellsouth/AT&T has chosen to operate their business. Businesses (and their practices) must be transparent.

I ordered AT&T & asked that they keep my same phone #, after about 2 weeks I found that no one was calling, my family in Mobile called my neighbor to check on me, I assumed that something was wrong, not knowing that it was a new phone #. I was told that I did not have their service, they even told me that I had my old service, so after 3 calls, I called & got my old service back. I have been billed 4 months plus computer charges that I never had. I called repeatedly .never got any results, once I was connected to the fraud department!Then they turned it over to a collection agency who I mailed my present bill & the details of my abuse at the hands of AT%T, they drooped the case, & then the sorry AT&T hired another bill collecter! I was told that they do this often. They too dropped the case, then a third collection agency! I again mailed the paper work, but did not get a signature so they now have a bill on my credit report, how crooked id that! If anyone else has had a similar problem, please e mail me at [protected]@yahoo.com, as I am planning a lawsuit, this is simply a case of the most arragant & bully tactics that I have ever seen& I have seen a lot

For the last two months, I have being trying to remove from two of my ATT accounts a fraud long distance contracts that was created by a sub contractor company named nextlink comunication group inc. in which false names and signatures were made by their employees. This charges are now close to $600 on each account and I am still no getting any help from ATT customer service nor even getting in touch with the fraud department.

How can you help me?

Best Regards,
Jorge
[protected]

I reported my iPhone stolen on 1/13/10 to AT&T 800 number and on 1/14/10 to the Daytona Beach store. After calling AT&T to report the phone missing I was told it would cost me $700.00 to replace my phone.

Over Easter weekend I found out that my ex-husband had his iPhone stolen. I asked him where he got the phone and was informed it was the one he took from me. He told me that in February he took the my phone and had service put on the phone under his own account. He just walked in off of the street and AT&T never asked for a sales receipt nor did they even look to see if the phone was reported as stolen. After finding out what happened to my phone I contacted AT&T and was told it is not their responsiblity to see if a phone is stole or not. So they are only concerned about getting the new customer and making their current customer pay $700.00 for another phone. According to the police and AT&T $700.00 is a felony charge neither the police nor AT&T would help me retrieve my phone. I also found out that AT&T local store in Daytona Beach, accessed my account and printed my ex-husband off a copy of my receipt so he would have one. It had my name on it and my account had a passcode on it and the Daytona Beach AT&T did not even verify that code, AT&T does not care about security on any ones account.

If AT&T and other carriers would just verify if a phone was stolen or not, the theft of cell phones would go down. So instead of AT&T helping a customer that has been with them for years. They told me they would give me a $80.00 credit or a cheaper phone.

I personally feel that if everyone that has ever had an expensive phone stolen and has the police report and notified their carrier started a class action law suit against the cell phone providers that our phones would once again be safe, but then again it would cut into the executives bottom line if they had to be responsible business people and look out for their customers.

If any attorney would be interested in handling this case please contact me at the above number. I am sorry, but I don't have another $700.00 to buy another iPhone and I am stuck paying for a line that I can't even use. I think it is time that we took back what is ours and make the providers responsible for selling service on stolen property.

We went to U-verse; everything I have is with AT&T. I was having trouble with my router and my tv was freezing and losing internet; called 3 times & they were nice to try to help and said if it happened again, they'd send a service tech. 4th time came and for the first time they asked for my special id # my favorite restaurant (changes every day) and because I couldn't give them them, they wouldn't help me! Called DirectTV immediately. Then tried to get someone to give me back my old att dsl modem line back & I finally gave up; was ready to get rid of landline and internet & my husband took over, 7 calls later with 3 missed appts (they didn't show) a very nice young man, Justin Hadokowitz employee #D jhd750 finally came and fixed my uverse router. I now have internet after being without it for 1 month with many calls trying to get the service. Don't ever go Uverse, you can never leave it!

Our company used AT&T for its business phone lines for several years. An AT&T sales representative contacted us to suggest a new and lower cost service towards the end of the contract. Our employee repeatedly and specifically asked the AT&T sales representative if this would alter or extend the contract in any way and was assured by said AT&T sales representative that it would not and we could cancel any time. Our business moved to new offices several months later and attempted to cancel the contract. We were informed that we were now under a new contract and assessed a $1300 penalty. We refused to pay and demanded proof of contract in writing. AT&T customer service never contacted us on the issue and instead turned the issue over to a collection agency.

We informed the collection agency of the situation and explained their deceptive practice. We will now work with D&B and business credit agencies to defend our credit rating. Most importantly we will inform our clients of this situation and work to ensure others do not face the same inconvenience. You would think with the high volume of similar complaints against AT&T that their management would realize deceptive business practices lead to unhappy customers. Unhappy customers typically leave and tell others why. As the complaints pile up customer acquisition and revenue decline. It's simple math and its bad business.

I get multi calls from phone # [protected] every day & night. They do not stop.I have called them back & ask they not csall. I have a terminal ill husband & a ringing phone wakes him after pain meds. They will not ID themselves. They say they will remove my number. But they don't/ I have rerceived 12-15 calls in 1 day. this is hassassment & cruel. I want to press charges against them. Please stop them. My husband has little time left. They are driving me crazy. Thanks. Beverly J. Sidell [protected].

I agree with the other reviewers and complaints on here. I also live and use my cell phone in the Cincinnati, Ohio/Northern Kentucky area and am very dissatisfied with AT&T's 3G Wireless service and Customer service. I have gone through two Motorola 3G phones already and am still having the same problems- poor voice quality where there is static, crackling, and interference when I try to make a call, many times the call won't even connect, a lot of dropped calls, text and voice messages that won't come through for several hours, many dead zones, and slow internet. I pay over $110 per month for their bad service. I have called their tech and customer support several times, but nothing is ever done to fix the problems. A trouble ticket is opened but the problems are still ocurring, and from what I'm reading online, many other people are having the same issues with them. When is AT&T going to get with the program and fix these problems? It is getting old. I rely on my phone for business and if their network is going to be that unreliable, I'm going to have to switch to another provider.

Every time I open my AT&T I see the "Yahoo News" homepage with all it's liberal garbage praising everything the Socialist Democrats do and complaining about the Constitutional Republicans. It's REALLY annoying and I wish they would stop using the very liberal and Socialist "Associated Press" for their news. PLEASE complain to AT&T / Yahoo / AP . I have complained and see no change so am looking for a new ISP.

My parents have been loyal customers of AT&T since 1993. Recently they purchased a new vehicle with built-in mobile BT connections. So they wanted to upgrade their phone to a BT model. They were told that they could not upgrade their phone until the current contract was over. They weren't offered a new contract (which would have been bad anyway), they were told it simply could not be done. They were only asking to purchase a new phone, at full price, and transfer their existing service to the new phone. So they are going to wait for their current contract to end then they are switching carriers. Way to go AT&T!

i am a 69 yr old female living on a fixed income of $692. 00 a month. i have to cut corners to afford uverse.
i have had uverse for almost two years now. i'm not behind on my bill either. i pay my bill on time.
i fixin to move to another apartment at the same address. when i called uverse to have it transfered on my move it date, they told me i could not get it transfered because i dont have CREDIT card. i have a DEBIT card. i DO NOT want a CREDIT card. they need the credit card as security for the equiptment and incase i run off leaving the hanging with a bill.
for God sake, i'm just moving across the court yard, and look at the length of time of service and my payment record. i have a cell phone with att. i may as well cut the service with that too and try for a new provider.
if there is anyway this can be resolved please contact me at [protected]@yahoo.com

I am complaining about the complete lack of regard for customers that At&t exhibits. Today, my cell phone (purchased at At&t), went completely crazy, would not text, or dial out. I contacted the customer service on my phone and after a battery of tests, the phone was determined to be a bust. The gentleman told me I would have to get another phone. He began to transfer me to an insurance representative, when I advised that I also have this for my job, and needed a phone today, not 2-3 days from now. The gentleman told me I could go to the at&t store and get a replacement phone with the same or comparable features now. I thanked him and went to my store in Elizabethtown, KY. I first spoke with a gentleman named Tim (who I later discovered was the store manager), and he told me that they could not and would not give me a replacement phone. He stated he would let me use their phone since mine was out of service to speak to the insurance department (how thoughtful). He then dialed a number and gave me the phone. Come to find out, it was a warranty department, not the insurance department like he said. After going through the same story with them, they then said I needed to speak to the Insurance replacement division. I said I thought I was, and the manager at the store says it is the same thing. The person on the phone transferred me to the insurance who then finished working on the issue, but stated it would be 24-48 hours before I would have a phone. When I expressed the same concern as I have voiced to the three other individuals, she stated that all she could do was mail the phone, but in most instances, at&t provides a loaner or a go phone at least until the replacement phone comes in. I thanked her for the information although expressing it is ridiculous that one pays insurance for a phone, and monthly service, but can't even have service even if part of their job. I got off the phone and approached Tim and a sales representative named Emily, expressing my need for a loaner phone again. Both stated they would not be able to give me a phone to use, but that I was welcome to buy another go phone as a back up. I asked so I need to buy two phones, the insurance deductible for one, and another phone. Tim stated yes. I expressed that my job requires a phone and there is life and death work in my field. He stated he understood, so I asked to please explain how he understood that the company he is representing has horrible customer service and doesn't care about the needs of it's customers. He said that was not the case. He advised that there was nothing they could or would do, so I thanked them for service that sucked and left. I am thoroughly not impressed with their customer service at all!

Do not do business with at&t, you will regret it and it will cost you. I had previously been a customer of at&t for over 15 years, back in the days of southwestern bell, and never had any issues. I left only because I received a better rate. So, when my current phone/internet/cable company raised my rates by 30% I started looking around for alternative services. When I received a call offering a bundle for around $100 with all my current services and over $200 worth of rebates so I would not have any intial out of pocket charges. I jumped at the offer.

First, when the tech installed my phone he damaged the primary line to the point it was no longer functional and had to install my phone service on a secondary line only. The problem with that was the primary line was were my desk was located, thus he could not setup my dsl service unless I moved my computer from the family room to my bedroom where the second line was. Which was a major issue. When I contacted att to discuss the issue they told me it was my problem and would have to working phone line in this room or pay for one of their service techs to install a new line. I ended up replacing the line myself in under 20 minutes and for less than $20. They never took responsibility for the damaged cause by their service tech. However, they did offer to have a tech come out an look at the line. He never showed up.

Second, on the day of the installation of my phone/supposed installation of dsl the direct tv installation was suppose to take place, but the tech never showed up. Keep in mind I confirmed all appointment that morning and was told all services would be installed that day. After a number of phone calls the staff was never able to find an order for the direct tv service.

I received my first months bill from att and was charged for phone and internet service (Remember the service was never setup). The rep did remove the internet charges, but not the equipment charges as I later found out. But I was being charged $40 for the phone service which I was quoted a previous price of $19.99 in the bundle deal. If you check their website, they are still advertising this same phone rate service at the time of this posting, without the bundle. When I explained to the rep there was an additional charge for a service I did not request, the request was just basic phone service, it cost me 16.99 to have the 4.99 service removed. I paid the phone bill and service charge of 56.99, because I was told I would still get my rebate to cover all the cost.

After several more calls I still have an outstanding balance of $99 pending a claim that was filed thru the rep and will not be able to have my internet service until I pay the $99 for equipment promised to me for free or until the claim has been finalized. Which can take up to 3 months. Fortunately, I never cancelled my current internet/cable service. At this point I am stuck with att until this issue is resolve, but I will definately return to my original provider.

I expect premimum service and if I have to pay for it, then so be it.

I have told a number of friends and coworkers who were planning to switch to att and after hearing of my experience they all decided to go with another company.

Some job att, you have already lost 6 potential customer in temple, tx due to poor customer relations, how many more will it take before you take action?