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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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4:38 pm EDT
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AT&T rewards program

I referred four people to AT & T Uverse for their AT&T Referrals program in May of 2009, and did not receive the rewards for them. On the website it asks for their phone number or their account number. I entered their phone numbers. After waiting 3 months, and no rewards, I called and was told that I had to enter with the account numbers, the CS rep said that she would reenter with their account number. This program is a joke, its like its an "incomplete" program. I finally recieved half of my rewards after multiple calls and multiple complaints. Still waiting on the other half and its been over 4 months. What the heck? I referred these people and ATT got new customers but I get nothing but a headache in return. I have talked to multiple supervisors and they are no help, they say they just work in the call center and they think the program is a joke as well. Great! No help! And no one seems to care!
WORST PROGRAM EVER!
I will never reccomend anyone to ATT Uverse again...

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12:17 pm EDT
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AT&T poor servicebordering on a scam

I had previously purchased a $4.99 feature card for my gophone, $4.99 for 200 messages. After a few texts I noticed I was being charged the standard rate for messages. I call customer service and they "inform me" that even though I had purchased a feature card I had to add the feature separately (DECEPTIVE). Having already used some of the text's they could not/would not apply the feature with the current funds.

...Okay...

So armed with this new found knowledge I figure I'd try this again. Buy card, apply it to the phone, try to purchase feature...Try to purchase feature... Try to... (see what I'm getting at?). Okay, so I try to add the feature by phone and I keep getting a message "Taking longer than expected, check back in a half hour to see if it's been added".
An hour later and two attempts by phone to add the messaging feature, I decide to try online... Go to the website, click "shop-features-ect", log in with mobile number, redirects from the "att" site to the "gophone" site, click the only option that doesn't lead to a info pop-up window, "Ringtones and more", redirects to "att" site, "please log in", log in, redirects to "gophone" site. And on and on and ON in a loop back and forth between the two sites. No features were ever added.
The next morning (now), still nothing. So after getting off the phone with a customer service rep that couldn't even pronounce my name (I have an easy name) I think/hope/pray my feature has been added. Albeit minus a days worth of time, good for 30 days time starts ticking the second funds hit your card.

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Update by werd
Aug 01, 2009 12:18 pm EDT

Poor service bordering on a scam
*edit =P

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12:08 am EDT
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AT&T incompetence and harassment

I can't decide which was more infuriating, AT&T's incompetence, or Franklin Collections' cocky little worm who seems to think answering phones makes him GOD!

I made the mistake of signing up with AT&T for home phone service last year. I eventually decided to drop them. I PAID THE BILL and cancelled the service. The other day, I received a rude and agressive letter from Franklin Collections in Tupelo, Mississippi stating that I owe $40.10 to AT&T, and if I don't pay up, I'm going to be garnished, sued, everything short of tarred and feathered! Since I AM in the habit of paying my bills on time, I was unaware that your dispute must be "in writing." The letter stated to contact them if there is a dispute and gave a phone number, it did not specify "in writing."

I contacted Franklin, and the hateful snot that took the call became very abrupt with me, as though I'M the ### for calling to dispute! After asking me why I'm disputing, he told me I would have to deal with AT&T because as far as he's concerned I'm just trying to dodge paying the bill! He also was very condescending when telling me I could not dispute over the phone, that it must be in writing- As if I was supposed to know this-As if being turned over to collections is a regular thing for me!

Then, I contacted AT&T, who claim they have absolutely no record of my payment ever being made! I have to send them copies of my bank statement showing that I made the payment, or else I have to pay them AGAIN!

And another thing about AT&T, these are a bunch of con artists! I also had made the mistake of getting a cell phone with them--- HUGE MISTAKE! Twice I have received bills in excess of $300, full of calls I never made! I had to fight tooth and nail and threaten legal action to get the charges removed! Mind you, I'm not one of these [censored]s with the permanent Bluetooth implant. I don't even talk enough to justify purchasing such a silly piece of junk. I have a grand total of 7 people (4 are also on AT&T, so no charge there!) I actually communicate with (not even daily), so I know very well who I have spoken to and how often. I have been counting down the days until August when the contract expires so I can divorce AT&T! I will get a cheap, pre-paid (NOT AT&T) cell from now on. DEATH TO AT&T!

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Perouze
Houston, US
Aug 25, 2021 12:45 am EDT

I am very sick, the internet is my only contact with my family in France. I cannot contact my doctor and the hospital. TONIGHT AT&T ASKED ME TO RESET MY PASSWORD 11 TIMES AND THEN IT SAID THAT THEY LOCKED MY ACCOUNT BECAUSE I CHANGE THE PASSWORD TOO MANY TIMES. THERE WERE 11 "CARE CODES" I AM STILL WITHOUT INTERNET. AND TOTALLY ISOLATED BECAUSE OF AT&T MANIPULATIONS, LIES, AND HARRASSMENT. I AM 80 YEARS OLD AND I CANNOT AFFORD AN ATTORNEY.

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AA@32
, US
Nov 11, 2019 2:41 pm EST
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I recd a letter from Franklin asking for money for services from AT&T DirecTV which I never availed. When I told it is an error from AT&T part and I shouldn't be getting this letter the representative from there yelled said then get a proof that you didnt get services from DirecTV. how do you prove you didn't get some services? You could prove you had it and paid for it but how to prove their error? And she kept saying get a proof or its not my problem.

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vstasch
, US
Oct 20, 2017 7:56 pm EDT

yes received a letter from franklin collections said they have sent us several no way at&t I just talk to them and i him not sending this agent anything

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FranklinCollectionsFraud
Bessemer, US
Aug 14, 2009 10:00 am EDT

Right on...most ignorant group of folks I've ever encountered. I just hope that all who decided to sell their debts to them understand that they should try and negotiate a better deal - at the rate Franklin Collection out of Tupelo, MS is conducting their business they're probably pretty successful.

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JBartonPilot
Indianapolis, US
Aug 12, 2009 5:15 pm EDT

I returned AT&T U-verse equipment undamaged and several months later received threatening phone calls from Franklin Collection Agency asking for almost $500. That was 9 months ago and they're still harrassing me. I've asked them to take it to court because I have a tracking number that proves that I returned the equipment and I'm not paying.

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5:03 pm EDT
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AT&T scam and lies

I am a small business owner and have done yellow page ads with Bell South now AT&T since about 1991. They now sell internet yellow page ads. About 4 years ago I tried the internet yellow page ad and decided on renewal that it did not increase my business and cancel that part of my yellow page ad with no problem. In 2007, I decided to try the internet yellow page again and decided on renewal that it was not increasing business and told the sells rep that I wanted to cancel my internet yellow page ad and keep only the two in column ads in the printed yellow pages. The sell rep was very pushy and kept insisting that I keep my internet yellow page ad. I actually got upset and finally he let it go. He told me by keeping my two incolumn ads that I would have two more smaller ads free. He wrote up the contract listing the two incolumn ads and the internet was listed but had to two stars blotting out the payment columns. I made an assumption that it was zeroed out and canceled. Instead of the cost listed for each item he hand wrote at the bottom of the page the total amount of the ads. I got my new bill in July and the internet ad was listed for $98 dollars. I called AT&T and told them I had cancelled the internet ad. What the sells rep did was those stars did not mean it was deleted he never took the internet ad off the contract but lead me to believe the ad had been removed. The inside person at AT&T said she could do nothing for me because I had signed the contract. That I should have wrote on the contract no internet. I told her I have been doing business with you since 1991 and I have never had to do that. That I had just been scammed and that AT&T was allowing their sell rep to get away with scamming an excellent customer. I ask to speak with her manager and she said that they could not change this. I told her your sells rep lied to me. The internet ad could be deleted from their website and I could have the $98 dollars taken off my monthly bill.

I insisted on speaking to a manager and she said she would have one get in contact with me.

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m.rice
Asheville, US
Jul 31, 2009 3:59 pm EDT

I purchased FastAcess DSL from At&T. The agreement was that I pay $100.00 for the modem, and then I would receieve a rebate for $100.00. This was in Feb. 2009, the "rebate" would be mailed to me within 4-6 weeks. It is now July 31, 2009, and after many calls and new information sent to AT&T, still no rebate. Each time I am told that I will receieve my $100.00 within 3 weeks. How many more "3 weeks" will it be? I am very disappointed in this company.

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rexs
Las Vegas, US
Feb 04, 2010 5:49 pm EST

I am sorry that you are not happy with yellowpages.com. I was looking online and found a website that you can have a FREE ebillboard. You can also do advertising on this website. Just go to seekshallfind.com. I was talking to my friend Mike that has a ebillboard and like it. He was telling me that he can go and make his own changes on this ebillboard. He like it because he can see how many people has been looking at this ebillboard. I hope this helps you.

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Bnae
Atlanta, US
Aug 11, 2009 9:12 pm EDT

make sure that they didnt credit your account for this eqipment and try to call the customer service dsl billing and inform them they might give you credit because I order my modem after I realize it was free and they credited me

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4:24 pm EDT
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AT&T unfair billing

In Oct.2008, my husband and I called ATT to switch our phone to just basic service with maintanance and DSL Lite. We made payment arrangements.
We found out that ATT left unlimited long distance on our phone, *69, answering service, and all the other bells and whistles.
We called back..still in Oct 2008 no less than 10 times..STILL THE MATTER WAS NOT RESOLVED.
We called in Nov.2008 at least 10 times..again in Dec.2008..Jan.2009..Feb.2009..Mar.2009..Apr.2009..May 2009..June 2009, and also in Feb.2009 we started sending letters to the FCC. We just sent 2 letters to the NC Utilities Commission.
A guy from an Atlanta office called today and told me our bill was almost 800.00 and that we never called them to straighten out this matter, ATT was not responsible if customers call in to make changes and they are never done that it is always up to the customer not the company.
Needless to say HE PISSED ME OFF BIG TIME.
What are you suppose to do when you make an agreement with them and they continue to give you a service you do not want and they say its your fault?
The guys name..I forgot..but I posted his number. I hope a few people call and tell him its unfair to the customer when their customer service lies and refuses to correct a problem, and blames the customer for it.
The idiot who blames his customers is at
404...362...0021..thats in Atlanta y'all

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George DeCrescenzo
Naugatuck, US
Aug 12, 2009 3:12 pm EDT

I was billed $ 12.95 plus applicable taxes for monthly Efax and Voicemail services from Rocket Communications via Transaction Clearing (3rd party billing company), which I didn't authorize. I saw it on my AT&T bill and called Transaction Clearing, Rocket Communications, and AT&T (who are aware of this scam) to have the charges removed.

I would like to know how someone can open an account with Rocket Communications without proper authorization. Apparently, anyone with access to the Internet and the White/Yellow Pages can open an account for someone else with this company. I can see from your web site that I am one of many who have experienced this scam and yet AT&T still allows it to occur.

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6:33 pm EDT
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AT&T there is no reward

they told me after 21 days to contact them to redeem a giftcard for $100. i can't even get on the rewards website.i am very upset with this i upgraded for this reward.

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Lena Speer
Bedford, US
Dec 11, 2009 9:01 pm EST

i have been with att since july of 08 and have had to call every single mnth when i get my bill...where does this get me?absolutely no where but the run abouts like alot of other ppl...we shldnt have to deal with this for the outrageous prices we pay for somewhat of nothing! i will b movn my services elsewhere whenever my contract is up but until then i will have to deal with the mnthly bs! i hope someone can get further than i have with this co...then on top of everything...they are tryn to make me pay an almost $500.00 phn bill just since a recent move...thier sayn i didnt pay my landline service for 9mnths...what phn compny wld let a customer go that long without payn thier bill to begin with?
good luk ya"all!

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Layla21
, US
Oct 12, 2009 1:31 pm EDT

Hey Everyone!
I was thinking the same thing because I too tried typing in the website they gave me in order to get my $100 reward. And Since it didnt come up when I typed att.com/rewardscenter I called back to figure this whole thing out and this was the problem with me... the website is actually att.com/rewardcenter (NOT rewardS, with an "s" at the end of rewards). I typed it in without the "s" and the website popped up! It has a lady on the phone and then to your right it gives you 3 options to look up your account. Pick one. Then it will ask you for your zip code. type it in and then it should show you your reward. To the left of that you will see where it says REDEEM YOUR REWARD. CLick that and then it will show you the a timeline of the estimated date you should receive it.( you may have to temporarily allow pop-ups in order to see it) Hope this helps!

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Jerry R. Gravitt
Cartersville, US
Oct 10, 2009 3:02 pm EDT

I was told when I changed to att.net for my service provider (computer) that I would get a refund of $125.00 and I received a notice to contact getmyrewards.att.com.
I have tried many time to get this web site and just get a run around. What is wroug with this system? Why don't you just sent me what I was promised?
This is bad business.

Jerry R Gravitt
100 Cline-Smith Rd
Cartersville, Ga.
[protected].

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ljohnson1227
Opelika, US
Oct 09, 2009 11:56 pm EDT

I have gotten ALL the rewards promised to me. I signed up back in August and have already gotten ALL of the rewards that were promised. I recieved $100.00 (in two $50.00 checks) then $125.00 and the $50.00 visa card and my $75.00 for my modem. Hope everything works out for all of yu asap. The rewards are there. The only one I had to call about was the modem and I had to call them to let them know when I made my second payment and they took care of the reward right then. Very happy customer.
LeeAnn Johnson

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Harland E. Zell
Hazelwood, US
Oct 03, 2009 12:21 pm EDT

You guys make it sound so easy when you sign up for your U-Verse, to get your rebate of $100. Seeing all the other simular compaints, I wonder if you are no better than Charter when I got their package. I was hooked up on Sept 19th, account #[protected]. Maybe should go back. Harland E. Zell hm.zell@sbcglobal.net

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Beth Ramey
Milton, US
Sep 29, 2009 3:22 pm EDT

We are waiting to hear from our rebate and we have also gotten the run-around. Every time we call we get a different story. They act like they don't know when we started service, and they tell us to keep waiting for it.
They changed our phone number, so that they could restart the wait time for the rebate, since it "hasn't been 30 days yet", according to them. We pretty soon we will be contacting the Better Business Bureau. I wasn't going to have phone service with them, but I decided to do it as a cheaper alternative, plus they promised a $170 rebate if we took the "package." I encourage every other person who has had trouble to also tell others.

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Capt.Dan
123 main, US
Sep 02, 2009 5:29 pm EDT

http://rewardcenter.att.com

This is the website that works. You can not use a search engine. Type it directly into the address bar.

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Jady de Mesa
Sunny Isles Beach, US
Aug 26, 2009 3:02 pm EDT

It is not empty. What is the matter?

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Jady de Mesa
Sunny Isles Beach, US
Aug 26, 2009 2:59 pm EDT

Why are you asking again? You have my comment here above.

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Jady de Mesa
Sunny Isles Beach, US
Aug 26, 2009 2:57 pm EDT

I was informed I would obtain a reward and I cannot even contact att.com
All I find are complains. What kind of trick is this?
Very disappointed! What should I do now?

Jady de Mesa 8/26/09

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4:08 pm EDT
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AT&T disgusting service

I thought my number was unlisted but it still appears in AT&T online white pages. No wonder, I have a lot of telemarketers calling. I called to complain and to ask for credit. AT&T admits this is a problem but would not give credit. They said my number will not longer be listed in October 2008. I was disgusted. I have been payig for unlisted service since August 2007. The attitude of the supervisor, was arrogant and unhelpful. Now, they are calling to ask me to switch internet service to them? NO THANKS. I am looking around to switch my phone service.

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Subbdag
, US
Jul 31, 2009 9:58 pm EDT

I was promised $250 cash back and I have it in writing, but only received $200. I called and asked what happened to the other $50 and they said that they didn’t have any record of it, when I informed them that I had a copy of the IM conversation with their sales rep. they said “well we can give a $50 gift certificate”. Personally I think this is just a bait and switch. They hide the rebate in a letter looking like an advertisement, which I think they hope that you will throw it way thinking it is an advertisement. . When you open the letter you have to go on line to claim it. Why! They have my address, why not just send me the money promised. I have written the Better Business Bureau and my states Attorney General. My advice is simply think twice before getting this service. The system is not bad but if they treat me, the customer this way now, what will they do latter.

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8:42 pm EDT
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AT&T reward/rebate

I signed up for DSL internet service from att in April, 2009. I was given two forms that would allow me to receive a $50 rebate debit card for signing up and an additional rebate of $80 in the form of a check for the modem rebate. The reward center received my request form for both rebates on May 4, 2009. The forms states that I would receive my rebates within 4-6 weeks. To-this-date, I have NOT received any rebates. I have contacted the rewardcenter several times. I get didn't answers with each person I spoke to. I get different dates the rebates were sent out or they said they have no record of my request, or they have promised to reissue the debit card..but no one can tell me who to talk to regarding the $80 modem rebate. att representatives are being completely deceptive about this issue. They told me my rebate card was mailed on June 13, 2009 and at another call, they told me it had been mailed out June 10, 2009. Now they say it will take 7-10 days to MAIL a replacement card. This is too much! Something should be done about their bad business practices. I live on disability income and was depending on this money to pay for the services which they told me I could do with the rebates. Now they tell me I can only use them at other businesses. Please help..if you can.

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rgiper34
houston, US
Jun 05, 2010 6:54 pm EDT
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Signed up for AT&T internet service here in Houston, Texas. I was told my first bill would be about 103.00 dollars. They demanded that I sign up for direct withdrawal. After I signed up for the service they mailed me a router and service that did not work. Then they said they had no record of my service. So a service technician came out did absolutely nothing then charged me 200.00 for coming out and an extra eighty dollars for a second router. Guess what he never brought a new router to my house I already had the one they mailed. When i got my first bill it was a whooping 450.00 dollars for the internet to be turned. Disputed the charges which they withdrew directly out of my account. I had a bad experience with AT&T. They did nothing to correct the bill.

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11:58 am EDT
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AT&T misrepresentation

I am filing this complaint on behalf of my parents ages 83 and 91 years old. A relative gave them a laptop computer..They have never used a computer before and she thought it would be nice for them to enjoy..My dad called their phone carrier AT&T and ask to be hooked up to the internet..the rep ask if he wanted it to be hooked up directly through their tv...he said yes that would be fine...this past Sat July 25 two men showed up (without proper ID and no logo on the truck and van) said that AT&T had sent them out to hook up their direct tv.. they got worried when they started running cable through the attic and hooking up boxes to their tv's etc.. they disconnected their WEB TV which they enjoyed and received and wrote emails to family members..this upset them terribly to lose their WEB TV..then they discovered they couldn't watch their tv shows on different tv's...my dad watches baseball games and my mom watches her home shows at the same time on their 'own' tv's..they were so upset and frantic...they were up most of Sat. nite worrying and upset...I live 3 hours away but Sunday I had to make a trip to their home just to talk to them and calm them down and assure them we'd get it straightened out first thing Monday morning..My dad called Direct TV 5 times on Sunday to tell them he couldn't find any of his ball game programs...they offered to send him another 'box'...Monday morning I called direct tv and got put on my parents account so I could talk for them...I talked to 7 different people before I got to speak to a supervisor...she cancelled their account and then told me because of early cancellation they would have to pay an 'early termination fee' of $459.00...I told her what I thought about that...It looked like these elderly people had been completely scammed by AT & T/Direct TV that they thought they were being hooked up to the internet when actually they had been signed up for dirct tv...Direct TV said they had NEVER in their history 'waived' a fee for early termination...
Although they never actually used the tv because they didn't know how to operate it..and it was done on a Saturday and cancelled on a Monday the contract says it has to be cancelled within 24 hours...I didn't know you could do what we wanted them to do on Sunday or I would have done this on Sunday instead of waiting to conduct business on Monday...My parents are on a fixed income and throwing away
$459.00 is devestating to them...this is shamful for direct tv and at&t to charge them for something that should never have happened they just wanted to hook up their laptop to the internet...

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Julio Prato
, US
Feb 22, 2021 11:29 am EST

I have been a Directv customer for 23+ years until I decided to cancel my service in early February 2021. When I canceled the service, I was told by the agent or CSR there was no cancellation fee due to my service tenure. Yesterday (2/21/21), I learned that my account has an outstanding balance of $240 for an early cancellation fee. The agent I spoke with yesterday was not helpful as it looks like “he did not have all the information about my account” and instead provided a PO Box address in Dallas. He did mention that one of my receivers was replaced in 2020. True, it was replaced because it did not work as it continuously crashed/restarted. To summarize, I was automatically pushed into a 2-year contract (after 23+ years of loyalty) for replacing defective AT&T equipment. AT&T equipment, for which I was charged a monthly fee. It is not only a despicable or shady practice, as the Class Action Lawsuit (2018) stated. It’s the lack of integrity that got me out the rails. Below is an AT&T core value from their website:

“Exceeding expectations. AT&T satisfies this part of its mission statement by offering attractive deals to its customers and other stakeholders. For instance, the company goes out of its way to help its customers get a technological upgrade through its trade-in program. Such customer-friendly opportunities are perhaps exclusively available only at AT&T. This is just an example of many other ways through which the company reaches is out to benefit its customers through technology. The company also offers attractive discounts, a treat that goes a long way in promoting customer experience.”

AT&T definitely went out of its way to promote a positive customer experience. AT&T replaced "their AT&T defective receiver" by locking me to a 2-year contract after 23+ years of customer loyalty. I will post this message on every social board as AT&T's behavior is repugnant.

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Greg Hull
Xenia, US
Sep 10, 2009 10:44 am EDT

lie # 1 service is $54/ month. You find out when you get the bill they charge $75. Then they say you have to apply for $21 rebate on line. It told 1.5 hour and numerous tech call to apply. It takes them 2 months to process which is not retroactive.
Lie #2 You cancel anytime no charge. Truth it cost over $400 to cancel.
Lie # 3 The 5 recievers were free the 1st year. Truth they are $5.00 per month. We had 4 they charged 5.
When i called to complaint about my bill I paid $60 over the phone. They took it from my checking account and did not take it off my bill.

It is a total night mare ever step of the way

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6:40 am EDT
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AT&T thiefs

In 29 days you are charging me 312 us, not even obaqmas internet is that expensive, you guys lied to me... You told me it was going to be 90[per month, and you told me I was receiving a present odf 200 dollars, that never happen, and you tokld me my phone line was ok you sent a tecnician and she stayed in my house 4 minutes and caharged em for 100 dollars,
I have never see a thing like this, that is why no one carries att, of course notr, you are liers, yopu are stealing money, the copuntry and the economy are not right now to be acting like that, I cannot pay that absurd, you bertter send one of your liers costumer service to call me if we can make a deal, are you crazy? In 2009 north america, who in the whole country pays 317 dollars for 20 days of internet? Yopu are really out of your mind,

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5:44 pm EDT
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AT&T holding my money as &pre-authorized& amount

I paid my bill on line, and when I looked at my on-line bank statement the next day, I see they are holding double the amount of the total bill - one entry is described as a "pre-authorized" amount. I called AT&T and after 45 mintues talking with 2 customer service and 1 accounting rep I was basically told this is a figment of my imagination - they aren't holding my money and only charged me once for the bill. The bank verified it, and so I filed a complaint with the BBB. Then I get bombarded with "anonymous" calls to my cell phone, from AT&T. I don't answer anonymous calls from anyone so they responded back to the BBB that they determined my complaint was unfounded, they didn't hold on to this money twice, and I wouldn't return their calls when they tried to call me and lie to me also. I sent the BBB printed copies of my bank statements, showing they held on to the money for 4 days with the complaint so I have proof. If I was 4 days late in paying my bill they'd shut down my services. Why companies are allowed to do this and call it "pre-authorized" amounts is beyond me, the gas stations do it too. They immediately charge your card for $75, even if you only get $20 in gas. They keep it until their system reconciles with your bank and you get charged the actual amount of merchandise you purchased. I filed a complaint with the Attorney General on AT&T. Why should they be allowed to attach my account for double what I authorize?

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AT&T - overcharged

Since I already had AT&T phone and internet service, I canceled my cable service and switched to AT&T Uverse to take advantage of their U200 package for $99.00 per month plus a $100.00 rebate. I have received 2 "welcome" letters that say "Getting your reward is EASY! But none of the websites listed are accessible or have the wrong content... the only one...

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AT&T emplyee not doing his job

You have an employee named >steven burtch

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Update by CONCERNED CITIZEN 111
Jul 26, 2009 3:08 pm EDT

They. . Att, should check his cell phone and se how many calls are associated with work. . . Thye will be surprised, , this man also should be drug tested since he has been let go before for illegal use of prescription drugs.

Update by CONCERNED CITIZEN 111
Jul 26, 2009 3:00 pm EDT

I agree, fire this guy!

Update by CONCERNED CITIZEN 111
Jul 26, 2009 2:59 pm EDT

This guy should lose his job with no unemployment, , , att, needs to watch there employees better

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AT&T scam

AT&T reps were on our street offering a fantastic bundle package for phone, internet and dish, IT WAS A SCAM. Horrible service! AT&T promises services that Dish will not fulfill and each blame the other. And you better read the fine print, somewhere in all those pages and paragraphs they have a minimum 2 year service agreement with Dish. After 6 months and double my normal monthly bill I cancelled my service and was told by Dish that I would be billed for the remaining 19 months on my contract at a discounted rate of $10.00 per month...WHAT?!?!? Buyer Beware, the service was horrible from both companies!

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LChristmon
Jackson, US
Aug 28, 2009 4:55 pm EDT

I called AT&T in Jan. 17, 2009, my" bundle" is a land line, internet & Dish Network. I don't remember anything aobut a 24 month contract with Dish Network, however February Dish and AT&A split. I have been totally ripped off. I have a contract I never signed(not my sighature) every time I talk with a customer rep they make promises they don't keep AND THERE'S A $200.00 CHARGE TO BREAK THE CONTRACT. I became the proverbial ping pong ball with each question. A class action lawsuit maybe the only way to get these companies attention.

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AT&T at&t service switch scam

I am a day manager at a locally owned franchise. I was visited by two AT&T representatives who claimed they were investigating reports of over charged accounts in the area, and that all they needed was the business phone number and a manager's 'okay' to make the 'fixes'.

However, they were repeatedly told that I did not have the authority to make any changes to the store's accounts: Once by my coworker who greeted them, and then multiple times by me while they were trying to get information and coerce me into thinking otherwise. They even tried to get the phone numbers of the owner's other franchises out of me, apparently trying to switch them all at once.

Even once I contacted the owner and was told that she no longer had a contract with AT&T and there was no reason for them to be there, they still tried to push on, insisting that I was on some 'list' (although they never once referred to anyone by name, or even used a 'he' or 'she') and I just needed to speak with someone on their cell phone to sort things out.

I was disgusted that they tried to deceive me because they thought I wouldn't know any better, and I am astounded that they would continue trying scam the information needed to make the switch from someone who they knew had no authority to make that decision.

I will keep this in mind if I ever decide to switch my residential service or am in a position to choose a provider for a business; I do not like the thought of ever having to deal with this type of business practice again.

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Update by eo925s
Aug 23, 2009 7:13 pm EDT

Follow up:

I've learned that 2 of the owner's other franchises almost fell for this attempted scam.

I made an attempt to contact AT&T through their website, being that I could find no other way of expressing my concern. The comment section is for AT&T customers only, so put in a family members residential number. I did my best to explain the situation in 300 characters or less, hoping I would receive an email and be able to explain my situation further. Although the response I received was very generic, I could tell they at least skimmed my comment enough to know which 'fill in the blank' letter to use. It claimed they would investigate the concern, so I responded with more details, explaining that the phone number I provided was not the proper location, and provided specific information about the locations, times and dates. A month later, I haven't received a follow up.

Also, last week we received a fax during our lunch rush with information regarding AT&Ts business rates. Hand written at the top of the letter was a message stating that the corporation that owns the franchise's brand name mandates that we use AT&T for our credit card processing services. Although beginning sometime in October, we will be required to process our credit cards through a designated BANK via high speed internet, no where is it dictated that it must travel through AT&T. At the time the fax was received, there were absolutely no regulations regarding who we used to process our credit card transactions, as long as it was secure. Unfortunately, the fax was accidentally discarded as being junk during our busy lunch, and I will not be able to investigate it further.

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Houston, TX.
, US
Mar 02, 2011 9:51 pm EST

Houston, TX.

I got home one day and outside was my husband with a young AT&T male representative. This person told my husband that they had this one month free trail promotion. He ended up tricking my husband to make the change from Comcast to AT&T. BIG mistake three days later my husband call to cancel and he was told that he couldn't cause there was no free month trail promotion. Now we are being invoiced for the whole month at a high rate. What can we do? The worst part is that this person left us a receipt but with a signature that can't be read. Can we sue them for false advertisement? I am sick to my stomach knowing that this is what they have to do to get customers and commission.

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AT&T - support is a waste of time

Had home office phone and DSL for 3+ years with AT&T... was not getting much use out of the office telephone (have cellular) and decided to change to "dry" DSL. Big mistake. Their website help was useless - lots of dead links (seemed to be any link that was related to canceling service, or contacting support was a dead end - should have been a tip off) so I...

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AT&T complete disaster

I signed up for AT&T U-Verse service - internet and TV only. I asked the sales person if it worked with TiVo and they said YES. Come to find out it says in their manual - not compatible with TiVo ( in black & white). I didn't find this out until the technician had spent 7 hours at my house setting up everything. In addition, they never asked me if i had a 3-prong plug in the room with the computer, so they had to put their Internet box in with the TV in my bedroom. Then he found out that my computer didn't have a wireless connector, so when he left I had not internet! I also had not TiVo or DVD as he had bypassed them with the cable connection and went straight into the TV. I had a cable connection upstairs, so he cut the cable and was going to use it for his connection only to determine that the cable was old and he had to run his own cable. When he left everything was a mess except TV. So I called the next day and requested that they cancel the service and send someone over to put my system back the way it had been and was told that they don't put anything "back"! I was furious. I told my two sons who work in the computer business and they were angry also. One of them told me that he had tried U-Verse and had it removed because it didn't work with TiVo. I should have checked with first. After hours and hours on the phone, they finally sent someone out to restore my DSL, which they were going to charge me $250. but my son told them no way. They disconnected one of my extension phone lines and the DSL guy could not restore it and told me I ould have to have a phone guy come over to do it (for a price). It never has been reconnected. I got so tired of spending hours on the phone to haggle with someone. They did give me $5.00 a month discount for a year on my DSL service since I had been without servie for a week.

One piece of info I gleaned from a longtime phone rep who inadvertantly answered one of my calls was that the sales people are contractors and not employees of AT&T. So she said she was reporting the misinformation I had gotten about the TiVo because they were about to renegotiate their contract.

I learned my lesson the hard way. Check into things further but a friend of mine had really quizzed the sales rep of AT& T about TiVo because she wanted to make sure U-Verse would work with it ok. Needless to say, I called her fright away and told her my problems and so she wouldn't let them install it at her house.

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LabWitch
, US
Aug 01, 2009 7:45 pm EDT
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it's useless, illogical and at&t lies when you ask questions. they assured me that all tvs in the house would record programming, however, they won't. if one tv is recording the others will not and you are only ALLOWED ONE RECORDING BOX per home. if two televisions are watching hd channels the third will only watch non-hd channels, their router makes our high speed computers SLOWER than the 5 year old router we had and to top it off the tech broke the door on an expensive piece of furniture and then propped it so i wouldn't notice until i opened it today. that door hadn't been opened since dtv had installed the original system two years ago. of course, he denies it and at&t says it isn't their fault.

they can break my stuff but informed me that if i so much as scratched their worthless POS boxes i would be charged a hefty fee for it.

needless to say, at&t is out of this home and my families' life forever, they are liars, cowards and, of course, couldn't care less whether you are satisfied or not. they will, however, offer an "apology". how chivalrous of them.

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AT&T don't care about customer satisfaction

Att is so useless it is unreal.

I am a 10+ year customer - who needs a new phone. So after paying 15K plus over that time - I really would like to get a bberry bold.

Costs 300 bucks - I figure - why not see if they care to keep me as a customer.

Talked to a rep who offered to cancel my service when I explained I thought they might want to help me out with the pricing of the unit and I was unhappy.

I wrote 2 e-mails which either the person reading them does not actually read the content - or perhaps are system generated responses.

Try another provider - I will.

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HATED_it
, US
Jan 20, 2011 2:55 am EST

WHY ARE YOU "ENTITLED" ? HEY HOWS ABOUT ATT GIVE ALL THEIR CUSTOMERS FREE 300.00 PHONES? NO. .ITS A BUSINESS . YOU ARE A CUSTOMER.. STOP BEING SPOILED

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av8r
Salt Lake City, US
Jan 27, 2010 1:41 am EST

During the fifteen years of patronage that you cite, you have used the services of AT&T at the price that you both agreed upon. It is not bad service to deny you "special" pricing because of your tenure, it is simply that they ask you to live up to your end of the agreement. If you want a new phone, pay the price...if you don't want to pay what everyone else does, get two tin cans and a piece of string and stop whining.

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AT&T can't convert dsl to u-verse w/o loss of service

God help you if you have Earthlink DSL and try to convert to ATT Uverse.

They told me I have to terminate the Earthlink DSL, but they can convert me to ATT DSL until the Uverse gets installed. They told me I can't schedule the Uverse installation until the Earthlink DSL has been terminated.

So they terminated the Earthlink DSL within one day, and they are supposed to give me ATT DSL now, right? We've been on the phone for almost 2 1/2 hours this morning talking to 6-8 people, got hung up on twice, transferred and dropped a few times, and we've heard a whole bunch of "I can't help you." The last person explained that their system won't let them do anything until the Earthlink DSL is out of their system which will take about 10 days! She said she tried to delete out all the codes manually.

Well, they terminated the Earthlink DSL within one day, but now the story is that we will be completely out of internet connectivity until the Uverse gets installed at some ? date - we can't even find out when that is. They can't tell me an installation date until they call me back, which is promised sometime within the next 24 hours.

I use internet connectivity for professional purposes (I work from home) and job search - what do you think my professional contacts will think hearing that I have no connectivity because my internet is down for an unknown period of time? They will probably think (1) we didn't prevent this disaster ahead of time and (2) they won't be looking to switch service from DSL to ATT Uverse any time soon.

As a 25 year computer programming veteran, I can tell you that the telephone company computer systems are not designed to service customer needs - they are designed to very efficiently bill huge numbers of customer accounts at the cheapest cost using batch processing. Because of the batch processing, customer needs, like converting from one service to another, cannot be handled efficiently, billing adjustments get hung up in the once-per-month billing cycle, and late fees and penalties are probably calculated before adjustments are applied or lost in the process. (I experienced this with AT&T cell phone services 10 years ago, and in my experience, it hasn't changed a bit.) Computers that will handle customer needs better and function more accurately are very expensive, which would take money out of the C-level and shareholder pockets.

I will update when I get more information.

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l_harb704
, US
Jan 09, 2014 9:54 am EST
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I am also going through this experience. It is unpleasant and not very customer friendly, but is not as critical for me as I use my mobile hotspot via my wireless company which will work in the short term. Since AT&T actually owns my residential ADSL line and only leases it to Earthlink, I have no idea why they have such trouble with this.

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AT&T fraudulent promotion

I signed up for a promotional package through AT&T to receive phone/internet/digital television services for $99. I just received my telephone bill, and it is $412. When I called the company, they indicated that I had directory assistance calls, which I have never made. I received a confirmation from AT&T when I signed up for the service, in which they indicated that my estimated first bill would be approximately $89.00. This is clearly not the case. When I called them, there were not helpful in the least. I have also received another bill from DirectTV for over $200.

If anyone has experienced the same thing, would you please place a post on this site. How did you handle it? I'm afraid I have made a huge mistake.

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AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.

AT&T also offers competitive pricing, which has been a significant factor in attracting and retaining customers. The company's plans are affordable and offer excellent value for money, making it an attractive option for budget-conscious consumers.

Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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