Please be advised that this is the worst service i have ever received in my entire life. First of all they promise you services that they are not capable of delivering. Do not get the telephone service with u_verse. Their telephone system is not compatible to most alarm companies and of course they lie and tell you that they are going to issue you a temporary telephone number until it can be ported over. Of course, the porting takes 7 - 10 days, wait on it. Your safety is at risk. You can activate your system, however, wait for the alarm company to call you. The digital telephone service has not caught up to the technology of the analog att telphones and guess what, some of their employees do not know that. Please be aware that their staff does not have knowledge of that information. If you do not beleive me call them at [protected]. I have had a mini training class from all of the different represenatives that i have communicated with. I know that they push them to sell. It is all about sales, but do not arbitrally lie to customers. This is the most incompetent staff that i have ever encountered. My installation occured on january 25, 2010, until this date march 19, 2010 my phone is still not ported, remember 7 - 10 days. Guess what, i have spoken to possibly 10 - 15 representatives and each time i received inadequate information with absloutely no results. Furthermore, they would put you on hold for about 30 minute interval to tell you that they do not have that information on the computer system. Moreover, i have to give them the same information that will not go into their database, it must go somewhere in cyberspace. When you call back the representative is just amazed and they tell that they have to go through this by accessing this information because it is the only way it will get resolved. Guess what, is it resolved?They also told me that the u - verse information was incorrect therefore, my order could not be processed. I have spent countless break and lunch time at work on hold in addition to travel time to and from work on my cell phone in an effort to clear this matter to no avail. Google, verizon and alltel, please do something (Competition) is good s0 i am counting on you, so that you can shut these people down, it is absoultely horrible with technology today that you have to encounter such an unfavarobale experience at the hands of att - u - verse. When they call you hang_up; if they should canvas your neighborhood run!!! Oh, by the way my reward was suppose to be 200. 00. How about when i completed the att reward center information, it was redeemable for 100. 00. The expected arrival date is april 18, 2010. How about that!!! I will let you know when april 18, 2010 gets here what happen. In addtion to that i had a service man to come to my home, thank goodness he was a honest guy. However, since he left we have been unable to print on my printer. Go figure. One representative told me that we can get the printer repaired and submit the bill to them. Another one stated that they have a department that does trouble shooting, because they are not responsible for this and they do not send a service man out for that. These people have been bad news from january 25, 2010. Thanks goodness something positive came of this nightmare, all of my coworkers that sat in close proximity to me heard the numerous telephone conversations stated to me "we will make sure that no one they know will get this service because of the 100 phone calls that i have made. Well, something good came out of it negative publicity. I am telling everyone that i come in contact with do not do it. If you should decide do the internet and t. V. Please let them keep their telephone service, it is not worth the hassle. I want to get a sign and advertise on my car. In additon, i can not print my comment. Whatever you do please do not inflict that kind of pain on yourself. Nightmare on elm street. Where is freddie?