AT&T Yellow Pages / accidental overpayment
A copy of Email to:
AT&T Smart Yellow Pages
PO Box 989046
West Sacramento, CA [protected]
On December 5th I made a mistake in online bill payment to AT&T. Instead of the normal $42.00, I accidentally left out the decimal point, and AT&T deducted $4200.00 from my account. (Account # [protected])
I have been directed by your company to address this amount to my bank, who then tells me to request the monies returned from AT&T. This has been a series of phone calls over the last 3 weeks. They say will take an additional 6-8 weeks to resolve.
This is unacceptable. I need my company’s money back immediately. I am a small business and that sum represents half of my monthly operating expenses. You can believe if I were to have made the check out for $4.20, I would have been assessed a late penalty. At that rate…I have paid for seven years advertising.
I need resolution of this now. At the same time I received calls to renew my advertising with Yellow Pages. With this type customer service it is VERY clear to me that AT&T is NOT about customer service. This is a simple error and when I hear AT&T Advertisements about how it helps small business, I now see that it is just advertising.
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