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AT&T Yellow Pages / accidental overpayment

1 United States Review updated:

A copy of Email to:

AT&T Smart Yellow Pages
PO Box 989046
West Sacramento, CA [protected]

On December 5th I made a mistake in online bill payment to AT&T. Instead of the normal $42.00, I accidentally left out the decimal point, and AT&T deducted $4200.00 from my account. (Account # [protected])

I have been directed by your company to address this amount to my bank, who then tells me to request the monies returned from AT&T. This has been a series of phone calls over the last 3 weeks. They say will take an additional 6-8 weeks to resolve.

This is unacceptable. I need my company’s money back immediately. I am a small business and that sum represents half of my monthly operating expenses. You can believe if I were to have made the check out for $4.20, I would have been assessed a late penalty. At that rate…I have paid for seven years advertising.

I need resolution of this now. At the same time I received calls to renew my advertising with Yellow Pages. With this type customer service it is VERY clear to me that AT&T is NOT about customer service. This is a simple error and when I hear AT&T Advertisements about how it helps small business, I now see that it is just advertising.

Va
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Comments

  • Ma
      10th of Jul, 2007
    0 Votes

    Loren,

    You should call channel 13 "Call Kurtis" about this treatment from AT&T. I hope you have gotten this matter resolved and I'm sure you are looking for another phone company.

  • Sc
      2nd of Apr, 2008
    0 Votes

    I hardly believe you online bill pay doesn't request you to verify amounts...

    How about not being stupid and throwing your money around if you don't have enough...

    Seriously you messed up and are pissed off...

    They need to verify the payment wasn't by some fraudulent means, they are not just going to cut checks for $4k for fun...

    Did you think to have your bank reverse the payment and then resubmit and pay a late fee?

    I bet going forward you won't miss a decimal point any more!!!

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