AT&T
reviews and complaints

They promise $150 gift card when you sign up for services then you wait 30 days and go to the web sit to claim your reward and they have no record of you or your account and thus no reward available. Big ripoff.

I moved about 11 months ago and thought that I had transferred my AT&T Internet service over to my new address. However, yesterday I received a bill from a collection agency stating that I owned AT&T over a hundred dollars. After spending 2 hours trying to track down the issue, it turns out that instead of transferring my account (which they said they did) when I moved they cancelled it and issued me a new account. They also decided to charge me for an early termination fee and the last month of my service. I am currently in the process of trying to get the charged removed but all I've gotten from their customer service is that they MIGHT remove the charge.

I have had cell phone service with AT&T for many years. Recently, I signed a two year contract for DSL. Before I did that I ordered a wireless card, that was not compatible with my computer. And I was on the phone with customer service for two days and a total of 5 hours to figure out that it wasnt compatible. I sent that card back and signed on for DSL. I was told by a customer service representative at our local AT&T store that I would be elgible for a $100 rebate, then I was told by a customer service representative when I called to ask why I haven't received my rebate that I was disqualified for the rebate. And that I need to call customer service and have them contact the rebate center to have the rebate approved. I called customer service and was on hold for over 30 minutes with no answer to my call. I also made a $100 advance payment on my account that has not been applied to my account and no one seems to know what happended to that money. If this is not resolved by July 8, I will be cancelling all of my services with this company. This is not a good way to do business.

I have had AT&T service for years and it has always been pathetic. I always lose calls, have to use my house phone to make calls, and try many times just to send a simple text message. Not only do I not have barely any service at my house, but I attend a huge college in Blacksburg and have terrible reception there, and I am currently living in Richmond (the state capitol) and I have terrible reception there, at average a bar or two if any sometimes. I believe it is absolutely ridiculous that Verizon customers have service in the many places that I do not. I think it is crazy that AT&T has terrible reception in the state capitol where I am at and at one of the biggest colleges in the United States. I would switch from AT&T in a heartbeat if I wasn't on my family's plan. It isn't worth the crazy amount that AT&T charges for such terrible reception. I do not even know how this phone company exist or why anybody would get a cell phone that has such bad reception in such heavily populated areas. It makes absolutely no sense and I could not be any more dissatisfied at this moment.

I have taken DSL Internet Service from At&t, at the time of sign-up they said. There is no contract period and there is no termination fee aswell. I disconnected the service after 2 months. Now, they sent me an mail saying i have to pay $135 as early termination fee, which is not informed me before. Is there any way that i can Sue At&t. Because, in their website aslo they clearly mentioned. If you sign-up for month-to-month plan there is no early termination fee.

Please Advise me.
email:- [protected]@yahoo.com

Thanks,
Vijay

Until recently i was very satisfied with my service with ATT the back on September 2, 2008 i requested their DSL Direct Service they gave me an order number and told me it would take place on September 9th at which time i would go to what they called a dry loop # and my home phone service would be disconnected well on september 8th they shut my phone off NO problem it was not being used anyway on the 9th i come home to find i had NO internet service yet i had a signal so they walked me through set me up and turns out i just needed to reregister, ok that was fine till 2 hours later when they DISCONNECTED my service WITHOUT MY PERMISSION AND FOR NOOOOO REASON, their tech support tells me they cannot find my order #and that i need to call and find out what the problem is of course by this time that department is CLOSED so on September 10th i call and get a hold of someone who tells me they will reactive my account and they will do the best they can to insure i have service SOON so later on in the day i call to make sure that the reinstatement was complete and they tell me NO and that i need to resign up for service and NOW I HAVE TO WAIT A FREAKIN WEEK TO HAVE INTERNET SERVICE IT TAKES THEM 1 MINUTE TO SHUT ME OFF FOR NOOO REASON AND 7 DAYS TO RECONNECT ME HUMMMMMM WHY IS THAT? I still want continue my service with them YET this is not good customer service at all and should be looked into because i am not the only one this has happened to i know 2 other people that had the same thing happen to them..

I had AT&T wireless service over two years. They look for anything to extend the contract. I called to cancel and requested to be cancel no later than next day. They argued that they would cancel after a month elapsed from notification to cancel. After, talking to supervisor they cancel the service that day.

They issued a statement with $27 credit and later sent a check for the $27. A couple of weeks later they add a charge for $27 and $4 additional dollars.

I complied with the contract in full. Why should I be charge for $27 that was refunded due to overpayment and later they want it back.

AT&T doesn't want my money! That's right, the put a block on my ability to pay my bills online.
Let me explain.

I moved to a new area, with myself i also moved banks. I had made some payments out of my old bank account number. This part is my fault.
The online bill pay system said my payments were late. It did not mention anything about a bank account no longer existing. So I tried to make another payment.

A few weeks later i noticed it still never went through. I realized now that it was using my old banking account information. No problem i thought, i will just add my new one in and make a payment.

*ERR* nope, it would not accept. I called them up and they told me there is a block for 6 months up to a year on making any further online transaction!

Can they remove the block, well they said someone could but they were unauthorized to transfer me to this person. So i can no longer make any online bill payments even though i have cash in my bank account and that they never notified what was going on or allow me to fix the problem.

So here i am, i would love to pay them and i could take a check in, but the principle of the matter is killing me. No warning, no second chances, you screw up once you have to wait a year to pay them online. It is an awful system. They lost all business from me.

I plan on looking for a new carrier, one that appreciates my money and one that enjoys getting paid. AT&T is the worst!

Since 1997, I have been receiving letters and annoying phone calls from a collection agency called Afni, Inc. alleging I owed $59.00 from 13 years ago - 1997. At&t has provided my phone service for the past 10 years and I don't tecall ever being late or missed a payment. When I picked up their service, they never once mentioned I owed them a cent from 1997. I began receiving letters from Afni, Inc, . The callers are rude and annoying, they call even on Sunday. This bill is on my credit report and has bee since 1997. According to the rules of the Credit, it should have been charged off due to the statue of limitations of 7 years. Help!

We had AT&T Uverse installed a few months ago. It doesn't work half the time. We have had them out twice to fix it. For the last visit, the technician did not show up.

AT&T Uverse's product is horrible. The people who work for AT&T are ignorant and lazy. Do not buy their product.

As I gassed up my vehicle at the Oconomowoc Kwik Trip, a AT & T employee walks to his AT & T U Verse van. He opens a pack of cigarettes and flings the wrapper on the ground. I said, hey how is it going. How about picking up the wrapper you just let fly. He looks on the ground at it...waits...looks at me and says, "mmmm, how about not". Gets in his van and drives off. His Liscense plate number is: 8226. I called AT & T to report. They said a manager will call me back in 24-48 hours. Still haven't heard from them!

At&t U-Verse is a total bunch of CRAP!, When it was sold to me, it wasn't even available in my area. Took over 3 wks to get it. I have had it now for 1 week, and I have only had a signal for 3 days out of the seven. Tech support says they are booked and I cannot get anyone out for another 3 days. I gave up Direct TV (which was no longer under contract) I gave up Comcast Internet (which was not under contract, and a very good price) I thought AT&T would be reliable, but they have not been. They all talked out of the side of their mouth. It has been a nightmare. I missed two days of work trying to get it installed, because they did not have the courtesy to call me at work to tell me not to bother to come home because they were not ready. I would not recommend it, and I have told all of my friends and neighbors of my nightmare. All that had scheduled for the U-Verse, have all cancelled their orders.

The charge for my internet service IS NOT what I signed up for. I subscribed to the promotion rate at $29/mo. The bill came in at $44! When I made a polite inquiry the response was, "Oh, that's because you didn't sign up for long distance service"!

I will discontinue my service and take them to small claims court for your deceptive advertising and "bait & switch" sales tactics. I have lots of time on my hands and will air my complaint with AT&T on every forum that i can find. My hope is that I will spare others from falling victim to AT&T's surreptitious practices and policies. A huge corporation like AT&T should not have to stoop to false advertising! Are they in trouble financially and becoming desperate and deceitful to get customers? Think it'll work? Hopefully they will not profit by their shameful tactics if enough other subscribers change to a more honest, even less expensive subscriber. There are some around (Earthlink for one). I would be glad to join/help organize a campaign against this false advertising practice.

I currently have four phones on my cell account with At&t, my two children, my husband, and myself. My daughter worked for the NCAA during the tournament and as a bonus, they were given LG Expo phones. I went into an At&t store with her to get her phone activated and we were not told anything about smart phones and data plans. I received my cell bill a couple of days ago and it had large charges for prorated data plan and the next month full data plan. At&t refused to remove the charges because the rep I spoke with said I am required to have a data plan and it was added to my account. I was never notified, I never gave consent, I was never told anything. At&t also offers cheaper data plans, but they chose to give me the highest data plan they have. I do not understand how anyone can simply add something to someones acct without notification, nor do I understand how you can required a person to have something they do not want. I currently have 2 blackberry's and I have not data plan on them. It is possible to have smart phones and not have a data plan. If that is what the customer wants, who or what gives At&t the right to change what the customer wants and is paying for? I have contacted the FCC and hopefully this will be resolved fairly quick.

Jacqueline Levell
[protected]

On June 14, 2010 I was convinced by a Uverse representative to switch my services. I was really convinced of the picture that was painted until time came for AT&T to back up its service. My installation was scheduled for 06-18-2010. I cancelled my cable service with my provider on the same day that I spoke with the representative. I had 4 days to be without television and I had taken the day off from work to make sure the transition went smoothly.

The nightmare beginned on the first day of installation. The technician arrived at my home and told me that there was a bad connection and he had to call for an engineer to correct the problem on the outside and he would be back when it had been completed later on that day. When he returned the rest of the bad news came. He stated the engineer did not perform a complete check and there was still a problem and he would have to call and have to come back and correct the problem. He could tell by the expression on my face that I was very displeased and assured me that he would come back the following day and install the services. He even gave me a time that he would return and told me to make sure someone was at home. Later on that evening, I received a telephone call from a Uverse representative calling to reschedule my appointment for a week later. I explained that I had been without televison service for almost a week and I was not going to wait another week for an appointment. She asked me to hold and spoke with her supervisor and they set me up for installation for that Monday. (At least I though)

Now it gets worse, I was given an appointement time for 11:00am-1:00pm and when the technician did not show I began calling AT&T. I got another representative that told me the scheduled time was from 1:00pm-3:oopm. As it got closer to 3:00pm, I called to find out what time was the technician coming and each of the nine times that I called I was told the technicians are behind but he will certainly be there to install my service.

I finally called one last time and a representative finally told me the truth. My installation had not been scheduled to a technician. I became frustrated and insisted to speak with a manager. The manager told me after briefly reviewing the activity regarding my installation, she had contacted the controller of that department and they were trying to see if a technician could install my services that evening. She told me that department would be contacting me within an hour. At 8:00pm a representative contacted me and said:
"I see you were not able to receive your installation today, would you like to reschedule your appointemnt" I could no longer withhold my frustration. I asked, do you really think after taking 2 days off work that I would risk losing my job to stay home another day in hope of receiving cable from a company that doesnt care .

AT&T had been trying to get me to sign up for this service for the longest and now I understand why I should have continued to ignore the many advertisement that I continuously received. They do not care about how they treat you nor do they care about your experience with their company.

Late last year, AT&T workers started spending a lot of time at the box in my yard. Then they sent a company to start digging up my yard. When I asked what was going on, I was told by an AT&T representative, at my home that they would be placing a U-verse box in my yard. I was also informed that I would be compensated in one of two ways. Either they would provide me with services free of charge, or they would purchase the land (last purchase was $35k). With the promise of compensation, I was very obliging to the requests to enter my home and yard and to move my vehicles from their position (including one that didn't run) so they could get their equipment through. They left a gaping hole about 4' deep and 10' in diameter with no protection in my front yard just inches from the sidewalk...this is my insurance that would have to cover any injuries from little children falling. In the process, they ripped out mature cherry hedges and broke 2 of my chattahoochee foot-shaped stepping stones which are no longer being made and they replaced them with cheap cement steps. When it was all said & done, sod was haphazardly thrown down and they left. When I asked about my hedges I was told that they would not be replaced. I had to make over a dozen calls including supervisors and corporate to finally get an AT&T rep out to survey the damage. I showed him the sod & the hedges and he said I'll take care of the missing hedges...now just replacing what is missing is going to make it non uniform and he just said I'll see what I can find.
Also, in the end of this I am told that regardless of what I was told that I would not be receiving any compensation of any kind for my space or assistance.
I told him that I would not be maintaining the property where the 3 boxes they have are located, and by county law, I don't have to. Now if they send out a lawn crew, they will be trespassing and I will file charges.

Do not EVER believe a thing AT&T tells you, make sure you receive any promises in writing before allowing them to do anything.
As a sign off note, I DO NOT HAVE ANY SERVICES WITH AT&T BECAUSE OF THIS

I owned a business up until February 13, 2010. When I sold the business, the new owner wanted to have the AT&T phone & internet service transferred over to his name. We had to fill out forms, have them notarized, and then fax them back to AT&T, so we did. If they were not returned by February 14, 2010, my form stated the service would be disconnected. Well, I just found out on April 12, 2010, that the service never did transfer, it was still connected and still in my name. I contacted the new owner and come to find out, when he discovered the service never transferred to him he (with no way to contact me) he tried to have the service disconnected and then opened up a new account in his name. Well, I spoke with someone named Ashley at AT&T ([protected]@att.com) on April 13, 2010 who seemed really nice and helpful. She assured me that everything would be taken care of and back dated until February 13, 2010, but now she will not respond to any of my emails. I have called AT&T back and spoke to a lady who was very rude and who stated I will have to pay the full bill up until now. She finally rudely put me on hold and came back to briefly say a supervisor would contact me and that was it. Now I am waiting, for what? For someone at AT&T to tell me I will be paying this bill in full. This bill of which I have had no knowledge of. I am outraged. I currently have my home telephone service and internet with AT&T as well as three mobile phones that all average around $500 a month. I am fed up with AT&T and am going to switch to another company. Maybe Comcast for home phone and internet. I hear Verizon treats their customers good as well. AT&T no longer has my respect after this fiasco. If anyone knows what is left for me to do, then please help!

I called at&t this afternoon to add hbo. After the high-pressure salesperson disguised as a customer service rep sold me on 3 months of free hbo, he matter-of-factly mentioned at&t required a credit card on file to effect the change. After having my credit card number stolen several times by unscrupulous call center people from various companies, I no longer give out my credit card over the phone. It's safer to use it on-line. There are way too many people working for call centers who steal credit card info and sell it to identity thieves.

I asked if I could go on-line and enter my credit card info. After placing me on hold for an eternity, the rep informed me that I could not. Of course, he wouldn't get a bonus if I did it on-line. So to hell with hbo. At&t u-verse is not getting my credit card number ever! Nor is any other company that I do business with.

I got DSL from AT&T on 3/26/2010. I was immediately charged a 50 dollar deposit, which they took from my checking account. The next day I noticed they had taken another 81 plus dollars. When I ask what it was for, no one could tell me. The payment for my DSL came out of my checking every month. Every month it was a different amount, why? Well at the end of May my DSL stopped working. I called and of course they couldnt find my account. I thought the storm we had the day before had knocked it out. NOOO they tell me I owe for phone number xxxxxxx. I told them several times, I do not have a phone, I just have DSL. No one would listen to me. I was told to call several other numbers and was told the account could not be found and according to their records the bill had not been paid. I got out my bank records and added up over 220 dollars that I had paid them in 2 months. Well ok then you need to call so and so. So I do. They said the account had been closed, mind you it had only been 9 days since the DSL had been off. All this time I am trying to find out what is going on. I was also told that if I wanted the DSL reinstated that I would have to start all over. That means another deposit and them stealing me blind again. 220 dollars is a lot of money for 2 months worth of internet.
ATT does not keep good records, they say what you say can be recorded but they dont record it. They have no clue what the heck is going on. I am going to have to contact the FCC or something. I just read an article that stated if you try to email the CEO he will sue you. Seriously, Google it. Who does he think he is? I told them I have my records and I will take them somewhere and have someone look at them, so I can get something done about this. I have no internet, no phone and where am I supposed to go? ATT had a monopoly on phone and internet where I live and they know that.
I am sick of these big companies praying on people with little or no money. They dont know I have all the records of everything said and done about the DSL. Also I ask for a bill about 30 times and they will not send me one. Thats ok I have my records and they have no clue what is on them because they dont keep records. What does it take to sue a company like that? I wish someone would tell me. Everybody on this site that has a complaint about them should get together and sue them.

We had AT&T U-verse bundle added to our household...has been a home wrecking experience and conflicting to us transacting any business from our family home and work from home office.

My telephones consisted of two land lines. One was a home phone line. One phone was dedicated to a single fax line. I have not had use of my fax line for over a month. We do not have call waiting caller ID that is very important to my household. Also, I must add that we got charged and paid for my fax phone line even though it was canceled over a month ago. We were then offered a $300.00 dollar cash back to no avail.

I have seen been put through the mill with what AT&T calls customer service and put on hold for over 45 minutes to have the phone hung up on me. Now after more than 8 hours of 45 minutes of holds. Nothing has been resolved.

My 4 computers work and run slow like molasses or a 90 year old person trying to run a marathon. They were down this Sunday April 11, 2010 and all I want is for this garbage of a service that they call AT&T bundle to be removed from my house so I can have an office that works!

When I called this nice young man helps restore my service and later it goes down again!They said that they updated some stuff to their internet u-verse and it kept shutting down and freezing all my computers in my home. Anybody that reads this please don't get this service for your telephone or computers. The Television is all right.

Let's get this straight U-verse bundle is suppose to work better than my standard service.

My Internet service is slower than broadband.

Now lets talk the installer ethics. The technician that installed my service left my wires not stapled to walls. The Belkins/back up battery-was placed on top of my glass desk. This Belkins battery backup power pack weighs as much as a bowling ball.Why was it not put on the floor?

Let's talk about misrepresentation. It's against the law!Please help us resolve al these issues.