AT&T
reviews and complaints

This concerns the fact that I was that I was
Emotionally and physically abused
By a installer (Brian) from at&t before he even got into the house. I had to call the police on this guy because I was so scared of retaliation later. I was on the phone trying to reach his supervisor (Kelly maguire) which made him crazy mad. She finally called for a brief moment to inform me that since I called the police on her employee they would not install the at&t bundle.

(Full story below)

To whom it may concern,
My family has had service from your company in our home (Owned by our family since 1907) from the beginning.
We were interrupted at home one day by a semi-pushy salesman and was talked into getting the at&t bundle pkg. He was telling the private community we live in (Spring lake, in) that we were all approved and could have this installed.
We received a date for installation and were eagerly awaiting our new services.
Then we were informed that we didn’t have enough credit to get the services we picked out. So, we had to cancel the date of installation and get to the bottom of this.
A week or so later, we received an apology letter letting us know (What we already knew) which was that there was an error with their computers and a bunch of people were wrongfully informed they didn’t have good enough credit for at&t, and now we can get whatever we want!
So, all the sudden we were good enough to make another date to have this installed.
15 days later was the first time they could “fit us in” that right there was an inconveinence. They had already suspended our services to switch over to att. Which resulted in about 3-4 hours on the phone complaining that no one was helping us and we should have already have the “bundle pkg”.
I received a $30.00 credit (Whoopee) for not having the bundle because of an error that was at&t’s fault. And the fact that we had to wait another 15 days to get it.
The morning of the installation (Between 12 and 2pm) I was excited to finally be getting what at&t so eagerly wanted us to get. (Approx. 10 letters and so many e-mails I cant count for our business).

“the altercation”

The “premise technition” (Brian) was coming down our road while I was on the phone asking about the statis of our order. I got excited and told her nevermind here he comes. He went around the corner and kept on going so I said (Nicely)“right here guy!”he looked at me like he wanted to kill me. (If looks could kill kinda thing) anyway I was still on the phone with the csr so she heard me and knew I wasn’t being mean.
I went ahead and hung up the phone and he backs into our driveway…I say “hey guy didn’t you see me?” he replied (In a stern commanding voice) and I quote..”now listen here, I have to back into clients driveways so I went around the block…. Do you understand me?”

I let that pass and tried a different approach and I quote myself “ oh man I hope you are good with computers when you install my dsl.. I think I messed it up this morning.”he replied in the same loud and condescending voice… “that is not my problem”
I was shocked and my mother had come around the house because she heard his tone of voice and was concerned and she witnessed what happened next……
I went to my front porch and got on the phone right away and that’s when he said “to hell with you I am not installing nothing for you…I don’t like being threatened.”
I replied i’m just calling your supervisor to make sure this goes smooth because you seem to be in a really bad mood and its not fair to take it out on me…. I don’t let people talk to me that way, I feel like you are being verbally abusive.”
That’s when he came off the porch and shoved into my right shoulder and then his arm brushed across both of my breasts. I almost fell. I was in total shock by then and he loaded up his things while I stood there dumbfounded. He was still cursing and yelling when he got in his van and took off like a rocket. Like I have said this is a private community and the speed limit is 25mph.
About 30 minutes later or so is when someone called me and told me they were refusing to install it now.
Needless to say I spent the next 8-9 hours on the phone with a number of csr’s and
Supervisors (All documented by me) I got no satifaction whatsoever. I did speak to some that were outraged and some who were cold and harsh.
The next morning I started over and the first csr I spoke with talked found this guy ‘brian’s’ boss told me her name and number. (Which no one in the 8-9 hours of trying to find her could/would do)
She told him she had been trying to get a hold of me all last night and this morning and had left messages.
That is a vicious lie, I had not one message and practically stared at the phone all night. I then called and of course she did not answer, so I left a message letting her know I only made whats called a “cad” (Computer aided dispatch) report with the police just to have this on record. I wasn’t going to press charges. She called my home phone and spoke to my mother because I was gone with my 6-year old daughter to the park.
My mother had nothing to do with all the calling and messages I had left so she really didn’t know what to say but instead of this “boss” calling me on my cell which I had asked her to do.
She informed my mother that we were 4200 feet away from being able to have it anyway.
That was such a lie because our neighbor who lives right across the street has it and my friend around the corner has it also. I’m talking a matter of 10-20 yards from our neighbors house plus the fact that they already approved us to have it and was ready to install.
This is just a matter of “u-verse” trying to make us go away and not get anyone in trouble.
I will not stop pursuing this until we have the service installed and this guy brian and this girl kelly maguire are fired from a job that somebody else could use in these hard times.

I am 42 years old and not in good health to begin with.
Since this happened to me I have considered going to the hospital many times because of racing heart and my hair is coming out in handfulls.

Verbal and physical abuse from him and lying and refusing service from her should not be something at&t condones

Pic shows just how far my neighbor really is...

Last month my AT&T bill had $220 in usage fees. I was shocked because I've never (in more than 10 years) exceeded my allotment of minutes. Turns out the reason for the charges is that I do not have unlimited mobile-to-mobile calls (m2m). I have a legacy plan that existed before the m2m was given to everyone.

AT&T advertises that all their plans now have m2m so we started using our cell phones to call each other. These calls were all to/from 2 people that do have this plan or between the phones on my plan.

I called AT&T and the representative offered me an airtime credit for the m2m charges, if I changed to a plan that included m2m. She told me of a plan with 450 minutes, one with 700 minutes and the family talk plan. I told her I wasn't happy with these options, but I would check with my sister & my parents to see if I could join either of their family talk plans and call back with my decision.

Three days later, I joined my Dad's family talk plan. The agent in the store told us that he wasn't sure if I the credits would go with the phone, to the new plan, or if I would get refund on my charge card, or if I would get a check.

Two days ago I received my closing statement. They didn't give a credit, in fact there was $134 in m2m charges! My sister called immediately and explained the situation. The representative said she would credit the airtime charges but only if we upgraded to the 450 minute plan. She said that we needed to pay $10 to upgrade for the periods we want to dispute. My sister wasn't too happy, but $20 for the two months was better than $354 m2m charges. The agent said that she would put the credits through and that someone would call us by 4/28 to confirm everything.

Yesterday evening Laura called to tell my sister that they were denying any further credits because the account has been closed. My sister told her that was fine, we didn't want anything more than what the agent put through already. Then Laura said, so your total due is $63. My sister said, no there's a credit of $160. Laura said all the credits were applied. What she saw was not a credit from AT&T, it was a payment from us. My sister explained that we have their autoplay plan, so the bill was already paid before we realized their was a problem.

Laura said that the other agent only processed a credit for the most recent month and that was done in error, so no further adjustments would be made.

I called back and spent 2 1/2 hours on the phone before losing the connection. I spoke two reps before finally being connected to Shauna H. who said the only option left was to reopen the account, and then request the credit, but that it was a complicated procedure and she didn't know how long it would take.

She told me bottom line --

(1) They were willing to issue credit if we had changed rate plans, but I didn't do it at the time I made the first call and the offer was only good then (this was NOT explained to me). (2) When I joined my Dad's family talk plan, my account was closed, so there is no account to credit. I should have had my Dad join my account (this was NOT explained to me). (3) They will issue a credit to a closed account, but they won't send a refund check. The negative balance will just remain in the closed account.

I said that would be fine, if she would send me a final statement showing the negative balance. She said she could send me an email. She put me on hold and then the connection was lost.

I have made three calls since and am now being told that Shauna H. put in her notes that she can't issue a credit that would result in a negative balance AND that we were disconnected AND that if we call back advise us that we are not to get any credit for $195 or $325.

The last person I spoke to also told me that Shauna had in her notes, we have 59 days to reopen the account and upgrade to the plan that costs $10 more a month, if we want to request the credit. But it will also cost us $18 per line to reopen the account and we will have to submit to a credit worthiness check.

So here's where it stands. They say: we gave you a credit of $134 airtime (minus $10 upgrade) for the most recent month, so you owe $63. I say: they still owe us $160. They say: If we pay $46 ($18 per line + $10 to upgrade the first month) they might give us the credit.

AT&T long distance has opened a fradulent account in my name and billed me for 3 months of fees. I have no account with them and when I try to contact them they won't email me back. I tried to call them and I get sent to the bill pay department customer service says 'they will help me when my account is up to date'. When the bill pay department 'transfers' me to the customer service I get disconnected! I went through this with them 3 years ago and it took almost a year to get them to leave me alone. DO NOT USE ATT LONG DISTANCE!

AT &T is the worst company to go to for phone and internet service...I wish they would record their people when they set up orders and when they talk to customers...I asked to be set up on life line because I am disabled They said it would cost 19. a month with free install...then internet would be 19. a month plus the cost of the modem ...I got a bill for over 300. for the first month...19, 19, & 50 does not equal 300...I called and they said I did not ask for life line and I could not get it...I told them that's pretty funny seeing how I'm on it now with another company...And told them why would I volunteer to pay more for service that I don't have to?...I asked them to resummit my application and they said no...I had to pay that bill first...I will pay what I owe but no more than what I was quoted...That's to bad I really like the service...

I purchased ATT/Dishnet work last Sept ('08). I missed the last endings of all, all, every game of the World Series. I called a number of times receiving assurance things will get better. I continue to get the same poor service. It is April 2 and nothing. I have had repair people out on at least three occasions and nothings.

I pay close to $100 a month and get almost nothing. They tell me we will reduce your bill by $10 a month! So now I will pay $10 less for the same nothing. The penalty for canceling is $180. I pay via auto pay, so I can not tell them 'come and get it.'

They continue to tell me that the will get it fixed; they do not, and I continue to pay them close to $100 a month.

I would like to file a claim in small claims court, but I (just) don't have time.

I have a charge on my account for $53.25 on 4/3/2009. reference sez 4814 vesta *at&t.. I do not who way thise is there but its not supposed to be there, please reverse this charge...

I had a service with AT&T Wireless for over 1 year. I was on the highest, unlimited plan- using and paying for all that they charged me- unlimited phone calling, unlimited data plan - the works. I was always prompt with my payment which were typically over $150 per month- and sometimes even more.

I was out of the country for a month in January 2009 and downgraded to the least plan since I was using a local phone in that country (international roaming was not feasible at all). when I returned, I found out that my company mandated that we switch providers because they deemed AT&T too expensive and asked us all to switch. I called AT&T and the rep was nice enough to waive off the early termination fee. I also told her that I was on the minimum plan and if there was any overusage on my account, I would be happy to upgrade the plan back to unlimited so that I could not get hit with over-usage. But she told me that I was in the clear and fully paid up till March 6th.

And guess what happened- in the last bill- they hit me for $811- incl early termination fee and $540 for over-usage. I called them up and after much heated debate, they admitted fault and waived off the early term fee. But refused to adjust over-usage despite my impeccable history of payment with them. And the rep was so rude- she hung up on me ! They clearly do not care to get their customers back- I had no issue with them and would have happily used their services again- but NEVER AGAIN. And because I am no longer their customer, they do not care about putting fair billing practices in action for me...

Since March 5th 2017 my AT&T Internet connection drops off on a regular basis in the evening. Every evening. I have called AT&T many times. Each time I have repeat the entire story and situation (don't they keep a history?). I get the same old line checks etc. etc. No help. Three servicemen have been dispatched, but they never show up when I'm home and they give me the same anaswers. Either "were stumped and can't figure it out" or "it must be inside your house". But they do not return when I am home. The latest serviceman left a temporary jack installed that bypasses the phone box and house wiring. Internet still drops off, proving it's "not inside my house". But now I have no voice line or Internet line at all. And after today (04/02/09) the field service techs are going on strike. Will I be left hanging with my phone wiring disconnected?

AT&T has failed to focus on a concerted effort to repair my issue. They have not offered any sort of reimbursement for downtime, and quite frankly have not made me feel like any sort of valued customer.

As soon as I can figure out how to migrate all of my email messages and folders out of the AT&T email environment I'm dropping them.

I agreed to service with AT&T the end of Jan. 2009. It took several days before I could use my phone there were problems at the pole. After three days of not using my service AT&T promised me a credit. The operator said that she couldn't credit my account then because I didn't actually have a bill due yet. I knew this was going to be a problem she said call back when I got my 1st bill. In the mean time I order internet service through AT&T. I received a bad modem so another 4 or 5 days passes can't use internet. They send me a new modem. They told me they swould credit my account for my trouble never seen that credit. Today get bill no credits for anything. No $50.00 rebate either. Call phone company only thing I could get from dsl dept was $20.00 credit no luck with credit for phone service or my rebate offer. They told me to visit the rewards website for my rebate. I dont see anyway to get my rebate offer!

I called AT&T on 5/5/08 to cancell all of my phone servcs & to inquire about a dry loop DSL internet connection. The rep. asked why I was cancelling my phone servcs. . I told her that I was considering going with another provider & that I only needed internet service. She then asked me how much this other provider was going to charge, which I thought to be distasteful, but I decided to tell her it was to be $24.00 Mo. for all phone servcs. . She then told me that she could offer me a great deal, Local serv. @ $24.00 Mo., Unlimited LD @ $13.05 Mo., & Internet srev. w/ an upgrade to 6.0 @ $32.95 Mo. for atotal of $70.00 Mo. plus all applicable fees & taxes, plus she would give me a $20.00 per Mo. discount for 6 Mos. & a $50.00 cash gift voucher. When I recieved my next bill the ammount due was $98.00 & there was no mention of the $20.00 discount, I then called & spoke w/ 2 different reps. who both told me there was nothing they could do to correct this problem & that no one should have offered me this package, at that time I told them to disconnect all of my services & I hung up abruptly! Next day I noticed that all of my svcs. were still operational so I called again & told them to disconnect again, again they did not turn off svcs.. By July I decided that I might as well use the svcs. & only pay what I was originally contracted to pay. They then started sending inflated bills to which I only payed the contracted ammount. This went on until Nov. '08, at which I then called to disconnect again! But guess what, they still did no cut off! they finally cut my phone in Dec. '08 or Jan '09 & my internet in Feb. '09, I do not intend to pay them for the time between Nov. & Feb. . The next thing I recieved was a collection notice stating that I owed them $309.44. I had already registered a complaint with the BBB.

PS; I still have not recieved my $50.00 cash gift voucher & I do intend to register a complaint with other state & federal authorities.

I referred two people to AT & T Uverse for their AT&T Referrals program in August and October of 2008, and did not receive the rewards for them. On the website it asks for their phone number or their Ban number. I entered their phone number. After waiting 4 months, and no rewards, I called and was told that I had to enter the BAN number, the CS rep said that she would reenter with their BAN number. I waited another two months, and was now told that they registered after they had already received service, and you must do it before (I did the first time). DO NOT refer anyone to ATT Uverse. The two people that I referred have had nothing but problems with their service, and one of them is going back to Direct TV next week.

I was also, another victim of false advertisement. At the time of my subscription to ATT wireless plan, I was also notified of the rebate that I would be receiving. I was instructed by Sale Rep from ATT to log in to the site ATT/reward rebate. And, could not believe that it never prompt me to the site. I am also requesting for my rebate as promise by ATT. I feel that this was poor business and a rip off. I am very upset, and disappointed with service . I am waiting and expecting my promised rebate.

I have a att air card bought 2/9/09 was not told that I have only 5gig cap on my 60 dollar charge a month : looked on bill online about 3/1/09 and there was not a bit usage amount so I kept using card continually: on today 3/17/09 in the morning I tried to connect was rejected code 718; called att cs this evening (Akram) said over 7 gig was used and will be charged well over a thousand dollar for next bill due ; I will keep you posted on outcome of this...

Fewer Bars in More Places: AT&T Network Upgrades Degrade Service for 2G Phones
By Timothy R. Butler | Jan 2, 2009 at 22:45:2

In an act affecting owners of 2G cell phones on AT&T Mobility’s network, including the highly visible, and originally highly expensive first generation iPhone, Open for Business has learned that AT&T has been quietly sacrificing 2G signal strength in an effort to speed up the build out of its next generation 3G network. The first generation iPhone was trumpeted by the company as recently as seven months ago; many 2G phones continue to be sold by the Dallas-based company today.

Cell phones, like other wireless communications devices, have certain radio bands they communicate on. While previously the company had been primarily relying on the 850 MHz band that offers a more robust signal, including superior indoor reception, company technicians confirmed to OFB that transmitters for the 2G signal used by the original iPhone and most other handsets, including most AT&T offered BlackBerry and RAZR models, have been shifted to the weaker 1900 MHz band in some areas.

This shift has resulted in customers past their 30-day return policy, but still with relatively new phones, finding themselves stuck with equipment no longer able to pick up signals properly in previously strong coverage areas, even though the equipment itself is without defect.

OFB was able to confirm this situation for itself using multiple devices in St. Louis, MO, and also obtained information on similar cases across the country. Reports suggested the problem started to appear as AT&T ramped up its 3G network in preparation for the iPhone 3G in early 2008. Each AT&T technician OFB talked to concerning this problem offered the same solution: that the customer should purchase new, 3G-enabled equipment at the customer’s own expense. This has created a troubling situation for many owners of the original iPhone, a device that was as recently as May of 2008 selling for $400. These users are being told their expensive phones should not only be replaced at the subscriber’s expense, sometimes less than a year after purchase, but also at an increase in the monthly service rate of $10 for data and $5 for text messaging.

While the iPhone is the highest profile device impacted by the network change, other high profile, higher-end phones, including all but one of AT&T’s BlackBerry phones, feature 2G GSM/EDGE radios that could be impacted by this switch. In all, nearly half of AT&T’s phones available on its web site are 2G models incompatible with the newer 3G technology.
OFB/T.R. Butler

When I contacted AT&T’s technical support seeking a solution to the problem, the company did offer a $200 one-time credit, a helpful offer, but not nearly enough to offset replacing my family’s two perfectly functional iPhones and additional Nokia handset (equipment totaling about $1, 000 in value over the last two years), nor did the company offer to offset the additional fees attached to the new phones (a cumulative total of $30/month). The standard upgrade offered was pursuant to a new two-year contract on all three lines. Over the course of the next two years, AT&T’s offer would cost an additional $920 plus tax to restore the level of service previously available.

As an alternative, OFB was also advised by one AT&T customer service representative to consider terminating AT&T service. The representative then suggested using unofficial information on the Internet to unlock the iPhone for use on another cellular network.

OFB’s staff collected other similar stories across the country, including the Midwest and both coasts. A serious question arises for those considering purchasing higher end equipment like the iPhone 3G or Blackberry Bold going forward, either as a new customer or as a customer attempting to escape the 2G problems. As AT&T looks forward to yet another network upgrade to the 4G LTE network in the coming years, is there any guarantee that new equipment purchased now will not suffer the same fate before its respective contracts expire as well?

AT&T’s executive director of analyst relations, Mark Siegel, “categorically” denied to OFB that AT&T was advising customers to dump 2G equipment such as the iPhone for 3G versions. In a follow-up message, Siegel added that the company was not requiring anyone to switch to 3G equipment. Although that is technically true, customers in affected areas are all but required to upgrade due to the dramatic signal strength drop over the last few months.

OFB also attempted to reach Apple for comment, but had not received a response from the company by press time.

Timothy R. Butler is editor-in-chief of Open for Business. You can contact him at [protected]@ofb.biz.

Think twice before ordering at&t u-verse!
I bought an hdtv in11/2008 and decided to order at&t u-verse. I already had at&t dsl, so I was going with the cable/internet/digital voice bundle. I was scheduled for installation on 12/19/2008. They callled to cancel and reschedule because it was snowing outside. Ok, fine, no problem. So, they reschedule for 1/9/2008 between noon and 3pm. 3 o'clock comes and goes with no sign of at&t and no cancellation phone calls. At 4 o'clock I decided to call at&t and they told me that I didn't have an appointment scheduled. I guess that the phone call on 12/19 was all my imagination. So, after about an hour on the phone with the "customer service" rep, I am rescheduled for the very next tuesday between noon and 3pm. However, they cannot install the digital phone until that friday. Whatever! I agree. On tuesday, 1/13 I had the cable installed and it worked fine. I had all of the channels and the hd looked great. So it worked for about a week. I get up the following monday, and guess what, no hd! I immediately call at&t "tech support." he asks what the issue is and than reads the standard "we're very sorry that this happened... Yada yada yada." he tells me that he cannot figure out what the issue is and has to send a technician to my house. Well, I guess I sounded angry enough that I was able to get a technician out the very next day (Between 3pm and 6pm). The technician shows up around 6pm and asks me if I ordered hd and if I am paying the extra $10 a month hd fee. I replied in the positive and he immediately made a phone call, reset my receiver and, bam, I have hd again. Oops, I forgot about the digital voice that was to be installed the previous friday. Ok, they were supposed to show up between noon and 3pm to install the digital voice. Again, no call and no show. If I were to do this at my job, I would be fired. So, I call the useless "customer service" reps and get the usual we're sorry mumbo jumbo. Apparently, the appointment was made but the local dispatcher messed something up. Than, the rep proceeds to tell me that she needs to investigate and cannot make an appointment until the following monday. She told me that she or someone would call me to set an appointment up. Well, what a surprise, they never called. So, I decided, forget it, i'm gonna get the smallest phone package that at&t provides (Not digital) and add minutes to my cell phone and use it as my primary phone. Btw, I didn't bother calling them to ask what happened. I figures that it just wouldn't be worth it. Wouldn't you know it, a couple of weeks later, on a friday (I forget the date) my cell phone rings while i'm at work. I answer and it is an at&t technician telling me that he is at my house because I have an appointment to have at&t u-voice installed. I laughed and told him that I did not place an order and to cancel. I actually laughed because I was able to no call and no show them. I'm almost finished so please bear with me. Everything is going well for a couple of months and on saturday, 3/14/2009, i'm watching tv and it keeps freezing up every 2 to 5 minutes. Also, while surfing the internet, error keep appearing that there is a problem with my internet connection. The errors clear after a couple of minutes but would appear again a few minutes later. I reset the hd receiver and the picture would still freeze every 2 to 5 minutes. I reset the router and this also did not fix the issue. So I called at&t support and they checked my line remotely and found an issue. They said they could send a technician out the next day between noon and 4pm. I accept. Well, the next day, I receive a call from an at&t rep around 3:40pm stating that the technician is running late and that he or another technician will be there after 4pm. Well, 4 o'clock comes and goes. At 6pm, I asked my wife to call, because I was too irate. Guess what, they are not coming and weren't even going to call. After my wife ranted and raved, they said they will be out on monday between 4pm and 6pm. This is where I stand right now. When I decided to switch from satellite to u-verse, I thought I was getting a great deal for the price. What a mistake! If I had it to do over again, I would have stayed with satellite. Actually, I will probably go back to satellite because this is just way to ridiculous. If you have good service with your current cable provider, stick with them.

i referred my daughter to at&t uverse for computer, telephone and television it was installed on9-23-08 my daughter registered with her phone number on line which is what it said to do .i called after eight weeks and was told it would be coming soon each month after that i called and was told the same thing i spoke to supervisors. they all told me they were working on it i called on march 3 2009 and was told after all this time i was not eligable they never told me this before and i think this is a scam i feel they cheated me out of my reward because we followed the directions on line why didnt they tell me 3 months ago that i wasnt getting it they are supposed to be a reputable company i think i should consider changing companies and not referring anymore people for this service this is the second referral i got nothing for

Earlier Feb 09, I ordered U-verse to be installed. Got a installation date of Feb 28. About 2 weeks wait time. Fine, so I waited. The scheduled installation time was between 12 and 2 pm. I received both a card and email to remind me of the installation.
On exactly 1:59pm that day, I got a call saying the tech is behind schedule and has no idea when he will make it today. I was not too happy, of course, because one has to wait around hours and hours for a technician. And people have plans. You screw up one plan, you screw up the whole day. So I asked for re-schedule.

Guess what, another 2 weeks. The installation time, 12 to 2 pm., same.

I waited again, like a dumb puppet. I made all the efforts to move my schedules around and waited, waited... until 2:30, I lost my patience and called customer service. Surprisingly (or NOT), I was told the order was canceled. At first the customer rep had no idea what happened but after I pushed further, and after numerous transfer, hold, hold, 40 mins went by, and it turned out that the order was NEVER officially assigned to the dispatcher, due to some "technical" errors. The order was "cancelled" after 14 days.

I was getting at least 2 automatically placed calls before that installation date, to remind me of this installation. And right in the morning of the installation, beautifully, the order was nuked. And the beauty of it, is that no one is at fault!? because it is all system's problem!

The bottom is that my time is simply worth zero dollars because I lie on the couch watching TV everyday anyway. Well. NO. my billing rate is $ 200 per hour. We had a deal, to make a sale which requires that I commit to a schedule, sit and wait, and the other party show up to perform the service. By screwing up like this, it is an epic failure of business trust, integrity, and simply disgraceful.

This will be almost 2 months, for U-verse to be installed.
Shame, I mean, concentrated shame, mixed with lead and mercury. Sometimes I really don't get this, do they still want customers or not? Because seems to me, no one gives a [censored] any.

They put me down for another week. Maybe I need to get my fingers crossed for someone from AT&T to really make his appointment. It's like, playing lottery. You need very very very good luck to win, to get installed.

ATT solicted my company for a website with a banner ad guaranteed to get 60 clicks a month and put me on yellowpages.com and other search engines . After 3 months of trying to get in touch with their web designer, the sales representative, OR the sales representatives manager, none of my phone calls were ever returned, I received a contract and my credit card was billed. I called customer service and they found no record . I sent their information back, registered mail, with a letter stating that their "no service" was cause for my not signing any contract with them. Instead of responding to my letter they put up a banner ad with incorrect information about my business causing me financial harm 4 months after I was solicted and 2 months after they received my cancellation letter. I have called them many times trying to get them to stop advertising my business and they state there is nothing they can do. Customer service is smug and inconsiderate. I have had customer service representative tell me there is nothing they can do because it has been billed to my credit card and I voiced verified the information. I had one representative from the Riverside, CA office hang up on me. If you are thinking about advertising with ATT YELLOWPAGES - STOP NOW - THEY DON'T PERFORM WHAT THEY PROMISE AND THEY TREAT YOU AS THE ENEMY!

After a gross overpayment of my monthly wireless aircard fee, I was put through hell trying to get the money returned. After intitiating action their "Trust Dept" (good name huh?) closed the case (CMA) after requiring more info on the payment but never tried to get in touch with me to request the info. I opened another "CMA" to proceed and got shoddy customer service, one service rep (Kathryn Berman) told me to fax the info for the Trust Dept. to her and she would take care of it. I found after trying to follow up, she did nothing but leave lie on a pile of papers.
After 5 weeks and no money to pay my bills I incurred a few late charges and AT&T never offered interest for the time the held my money.
Five weeks ago I called to terminate the contract and after explaining it all for the umpteenth time the service manager agreed with me and it was canceled. AT&T continued to carry a balance and just turned it over to a collection agency. I called AT&T customer service just now about it and I'm told by the supervisor the only thing she can do is waive the late fee.
At&T and especially the "Trust Dept" does not care about customer relations. This is not the first time in many years I have had bad customer service and/or trouble with this company, I should have learned my lesson. Stick with Verizon

This is a warning to anyone getting involved with the ATT U-verse system! Everything they tell you is untrue, the persons on the help lines each seem to have a different story about getting help, and the billing is very deceptive. We had service installed on January 31st, 2009 and as of today (3/9/09), it has been an absolute NIGHTMARE! I have been verbally lied too, verbally abused, and we have had probably less that one half service during the entire time it has been installed.
We have been customers with ATT for many years, and have had all services "bundled" for the past several years, but this has completely turned us off from this company. They are ripping people off left and right... do not even consider getting this service or you will be sorry!