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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T reviews & complaints 2158

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2:21 pm EDT
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AT&T tv commercial content

There is a current A T & T commercial wherein two parents are standing behind a sofa with their two children seated there. The father states that there is only room for one more recording on DVR and they then debate which child should get their way -- discussing which child they love more - which one is more deserving - which one is more beautiful. NO CHILD ON EARTH SHOULD BE SUBJECTED TO THAT COMMERCIAL or be made to feel that their parents judge one over the other of them... what on earth? I will boycott any and all AT&T services until that commercial is removed from the air. AT&T should be ashamed! There are enough children out there suffering parental abuse, verbal and physical - bullying at school and low self-esteem. GET THAT COMMERCIAL OFF THE AIR!

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6:59 pm EDT
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AT&T unfair billing policy

My friend gave me an iPhone as a gift. So I used it as my phone. But I never use it for Internet services. AT&T detected that I am using an iPhone (They invaded My Privacy!) and add a $25 monthly data plan on top of my bill automatically!

1) AT&T infringed upon my human rights - my iPhone has no liability with AT&T and it is legal. But AT&T force me not using it unless I pay them!

2) AT&T invaded my privacy - why my wireless services carrier should know what phone I am using? I am never personally willing to expose this information to them, and they can not use this information as an excuse to add cost to my bill!

3) AT&T abused my trust and suppressed my billing information. AT&T charged me automatically without my consent - I only found out that I was required to pay extra money after a month. I can not drop this data plan also.

"$25 per month per customer", this amount of money might seem little. But it can generate millions of dollar as new revenue for AT&T.

This policy harms U.S. consumers, and encourage other companies to do the same. i cannot tolerate this bad behavior and here I am.

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Cranky Old Lady
Mills, US
Sep 22, 2011 7:09 pm EDT
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They have threatened to disconnect my service for two months for a previous bill that was paid in full.AT & T Also sold my cell phone number to other companies that call me all the time and want to sell me things that I have no interest in buying, to get them to stop I have to call them from my cell phone and have my number removed from their list and pay for those calls. I did not choose AT &T to be my Cell Phone Company got stuck with them when Alltel sold out to them a month before my contract with them expired and I am now stuck with a two year contract with them, It should be Illegal for a Company to be able to use their current customers contracts to sweeten the deal because they want to sell out & they make you part of the deal.If I could afford to do so I would just pay off my contract with them so that I could get out of it.

JuliePooh51265
JuliePooh51265
Lancaster, US
Sep 21, 2011 7:33 pm EDT

This is the amount that Apple charges them for you to use the iPhone. It covers the iPhone features that you wouldn't have with another phone. When it comes to most phones, AT&T probably doesn't give a rats fanny what you use. They are tied to an agreement with Apple for the iPhone users.

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9:59 pm EDT
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AT&T commercial of man getting unlimited messaging

This commercial shows a man telling his wife that he just signed up with AT&T and got free hours. She says that was stupid and complains about the cost and that she should have married this other guy, and even mentions that guy's name. The husband then tells her he got that package for free when he signed up. Is this really what we need to be showing teenagers. The whole idea of the lady even mentioning she should have married someone else is so wrong. As a Christian, I really despise this commercial and am sad every time I see it. Your company takes a huge hit with many people taking offense at this commercial and the way the wife dismisses her husband in such a belittling way. The website option for this complaint is a site showing the exact commercial I am referring too. Might help to read some of those comments listed too.

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G H
Vancouver, US
Jun 16, 2009 4:42 pm EDT

I purchased a service plan from AT&T back in February and submitted a rebate form which was to take only three weeks to process and mail out to me. I still have not received them, and after calling the company three or four times and waiting the required 10 days, still no rebate cards. It is frustrating to get the run-around. Now I am trying to contact the processing department to see if the rebate amounts can be applied to my bill with no response. What does it take to get this solved in a timely manner?

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Michael Vinzant
Belton, US
Sep 16, 2011 8:07 am EDT

Thought it was funny that, after many years of commercials wherein the women belittle their dumb little men, this man shut the woman right up! It's like, "Don't you feel bad now, for being such a BEE-YOTCH?"

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ElDancingBear
Vestal, US
Jun 16, 2009 5:18 pm EDT

All cell phone companies are rip-off sobs! I signed up for T Mobile w a two year contract and part of the deal was I would get a complete rebate for the $100.00 for the phone. I never received my rebate-they would not even explain why not-stay away from cell phone deals they are all ripping you off!

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8:37 pm EDT

AT&T this is not the first time at&t tricked me into a big bill

I have recently bought myself a refurbished BlackBerry torch and was ripped off by the data plan charges. If you browse through all the options on Phone updates, you’ll realize that all Smartphone updates require a $25 data plan. However, if you look at the refurbished ones; there is no such disclosure. I decided not to make any commitment to data plan and bought a refurbished phone to use the voice service. First, I gave the phone to my wife and then she didn’t like it. I plugged it to my phone after that. I tried to use the wireless feature of Blackberry to connect to the web. Later, I received a message same night that I have exceeded my data plan limits. First question is why on earth, phone is using cellular connection even thought it has a 802.11 connection at home. I wouldn’t be surprised if somebody at AT&T set this on purpose.

Then, I removed Blackberry. Threw it away to my drawer and then went back to my old phone. Later, I called AT&T to cancel data plans on both of my accounts. I was confirmed that this is set.

20 days later, I get the bill with extra charges from AT&T. I understand that I made a mistake. I was willing to pay it but here is the other problem. It turns out they did not cancel data plan on one of my plans even though I called them. I asked for a refund and was rejected.

Here is the summary. Regardless of the contract type you have, AT&T automatically adds a data plan to each phone you use with a Blackberry even though this was not disclosed in the agreement.

This is not the first time AT&T tricked me into a big bill. I hope I can get rid of them as soon as possible.

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Rob in MA
Franklin, US
Sep 20, 2011 12:52 am EDT

I have been waiting, patiently, for my local and long distance home telephone service to be restored since September 8th. Today is September 19th. I spoke with 3 AT&T 'customer service representatives' regarding the lack of telephone service. I was then passed on to a supervisor. The answer was the same. The reactivation issue is a problem on their end, however, I will still have to wait another 3 to 5 days for my service to be restored.

If and when it is restored, I will be switching to another provider.

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3:08 pm EDT
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AT&T horrible customer service / theft

I recently cancelled UVerse for various reasons. Then of course I was expected to return all of the UVerse equipment by a certain date or I would get some type of fee. Understandable. However, as I'm human and had crazy stuff going on at the time, I forgot to return the equipment and ended up missing the deadline by a week or so. I DID return all of the equipment, just a little late. So I figured I'd get a little late fee maybe, which is fine as this had been disclosed. What I did NOT know is that I'd be charged about $650! Are you serious?! So the fee for being a little late is like paying for another year of service? Whatever... maybe paying a fee equivalent to a month of service... maybe. So you take the equipment back AND you want my money too. Doesn't seem very reasonable. I tried to discuss this with customer service and they were NOT friendly about it at all. They may as well have said "Sad for you buddy... now will that be Visa or Mastercard?" I simply told them I would never send them that amount of money. One, I don't have it. Two, it's just flat out wrong! So now they have sent my bill to collections so now I have to deal with them. Now it's on my credit report too. Here's the funny part... the collections guy couldn't believe that the entire bill was nothing but a late fee for returning the equipment late. He thought surely I had some unpaid balance in there too. Nope. All one big ridiculous fee.

So I've been letting everyone know that this is just one more reason to avoid signing up with UVerse to begin with. As I told their people, they are just confirming that I will never even consider signing up for any of their services in the future. Maybe I'm just weird, but I just don't like feeling that I'm being completely ROBBED!

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2:05 am EDT
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AT&T horrible service, lies, no customer service department

At&t escalation department,

I am writing to you based on an unfortunate customer service incident that I was a part of on monday, september 12th. You may reference my account using the following information:

Name: xxxxx xxxxxxx
Account pin #: xxxx
Address: xxxxxxxxxxxxxx, st. Joseph, mi 49085
Fcc complaint id # 11-cxxxxxxxx

I called allconnect, a third party vendor, on thursday september 1st. They pitched me a good package, and searched the calendar to give me a september 12th install date. I received an order confirmation that same day (Exhibit #1). Unfortunately, I never looked at the details of the order confirmation, but the appointment had been moved to october 4th (34 days after the order date) without an explanation. I took off half a day of work on 9/12 to wait for the installation team, which obviously never came. After work, I called at&t back just before 5pm. The customer service department referred me to tech support to see if I could get my date moved up. I spoke with & ldquo;mark” (Employee id: mw497h) at tech support, who was extremely respectful and helpful. He was able to move our appointment date up to september 29th. Obviously, I was still not happy with having to wait almost a month for service, and for not getting any explanation for the lengthy delay. & ldquo;mark” explained that his manager (Agent id: us860v) would not be in until two days from today, so I should call customer service for further help because they had & ldquo;multiple levels of management” who might be able to help me improve on my date. I explained to him that I was disappointed that they were the ones who had sent me to him in the first place, and he sympathized with my situation but asked me to elevate it to them. Mark did his best, and told me to reference case number fxxxxxxxx in further communications.

Around 5:30pm, I called customer service to try to improve on the date, as mark had suggested. This time I spoke with a & ldquo;joshua”. This young man apparently called the same people mark had called, and told me that there was no way to improve on the september 29th date. When I asked for a manager, he would respond with & ldquo;i would be happy to let you speak with a manager, but he cannot do anything more than I can do. & rdquo; each time he said this, I requested to speak with a manager anyway, and each time & ldquo;joshua” would respond with this coached response and not forward me to a manager. I asked josh for the name of someone higher up that I could speak with, and he gave me a physical address for the & ldquo;escalation department”. I explained that it didn’t seem to make much sense to send mail to an address that would take 3 days to get there, 3 days to respond, and it would be pointless to try to move up the install date in this manner. I asked for a manager again, he refused to forward me on to one.

I finally hung up on joshua, and called the customer service number again. I do not know the name of the young man I spoke with next, but you can look it up on your system. The first words I said to him were that I needed to know the name of the last person I spoke with (“joshua”) and that I needed to talk with this young man’s boss. This young man explained to me that he was an account manager, and that there was nobody above him in the organization, which I thought sounded a bit silly. But, I let him try to help me. He again came back and explained that he had done the same thing as the first two men did, and had gotten the same response. Again, I asked to speak with his manager, and he responded with the same coached response (Word for word) that & ldquo;joshua” had responded with. I explained to him that I had asked for a manager over 5 times and still had not gotten to speak with one even though everyone kept telling me that they were & ldquo;happy to let me speak with a manager” this new young man then said that I could speak with his boss, even though a few moments earlier he had told me that he was the highest ranking employee at the call center, which turned out to be the first of many lies I was told from here on out. As we waited for his manager to get on the phone, this young man researched the issue and explained to me that the 3rd party vendor (Allconnect) had given at&t the order on september 1st, but it was not scheduled for a appointment until september 12th (Which of course is lie #2, per exhibit #1). I asked him why I was not scheduled for an appointment if at&t had been given the order on september 1st, but he had no answer for that. At the time, I had not dug into the evidence, so I did not realize he was lying, I just thought they messed up.

I asked to speak with his boss again, after which he finally put me through to him. I then spoke with his boss, who very quickly explained that there was nothing more to be done and that I had heard three people say that and this conversation was over. He said all of this before I could explain the situation. I asked him to listen to me for a moment, but he started to explain that allconnect had apparently not even given at&t the order until september 12th at 6:02pm (Lie #3, since I had already made two calls which at&t had pulled up my account, referenced my scheduled date, and moved my date up). After I explained to him that it was clear at this point that he was lying, and that I had proof that at&t had my info prior to the time he was trying to say at&t got my info from the 3rd party vendor, he completely clammed up. He began to try to pass me off. I asked him for the next person I could speak to, he gave me a physical address where I could send a note to complain (The same address for the escalation dept that & ldquo;joshua” had given me). I asked if they had a customer service department, and he said that I should call the fcc if I had a complaint (Which I later did, see exhibit #2). He said that there was no one above him in the organization with regard to customer service, and that contacting the us government was my only option, which is utterly ridiculous.

I need to understand, from a business perspective, why at&t is willing to give up $1, 500+ in revenue, rather than to hire more technicians. When you have a monopoly, you should not be able to make people wait 5 weeks to get service from the request date. Do technicians cost $1, 500/visit? Multiple members of your team told me that they had hired more technicians than they need, and that no one else was available for hire, despite 9% unemployment with millions of people looking for jobs. & ldquo;joshua” said that technicians were working around the clock doing 20 appointments a week, while the next & ldquo;account manager” explained that technicians could only handle two appointments a day, so that was another lie. I had asked, multiple times, to be put on a list to serve in case one of the dozens of appointments between now and september 29th cancelled, and was repeatedly told that there was no way for this to work (Which seems ridiculous). I was offered $5 off a month for the first 6 months (A $30 value). I make $120, 000/year, so taking the morning off and spending two hours on the phone this evening, along with taking another morning off on the 29th equates to $576 in lost wages, but $30 seems like a fair trade? Of course, I have no other option since you have a monopoly in this area, something which I explained to the fcc, who takes it very seriously when companies who are given monopolies do not serve their constituents in timely on honest ways. They also take it seriously when there is no customer service department, and the constituents are sent directly to the government to lodge any complaints, basically outsourcing basic customer service to the taxpayers.

In the new world of social media, in which I am a practicing expert, it is unfathomable that you would lie to customers in a way that could be easily proven. It is ridiculous that you would treat customers this way, and that you would not have a customer service department to deal with complaints. It is unfortunate that you force customers to report you to the federal government instead of actually dealing with us like we are people. Unfortunately, you will likely learn the power of social media the hard way, as many other companies have. Please take this note seriously, and learn your lesson, before someone has to teach it to you through a massive loss of business or a successful fcc lawsuit.

Xxxx xxxxxxxxxx
Xxx-xxx-xxxx

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airmanjules
Columbus, US
Sep 26, 2011 5:59 pm EDT
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I think that what others are doing, however, is to just move on to another company and paying the fees just to get rid of the loathsome business. Problem being... they are probably going to a company that will do them the same way. All I know is that I was supposed to have a $68 bill per month for basic phone which was supposed to include caller i.d., call waiting, voice mail, unlimited long distance state-to-state and intrastate, plus basic cable. After they reel you in with their bundle hype and you go over everything with the salesperson on the phone... when you start using your services you don't have voice mail or caller i.d. and then when you get your bill there are all kinds of fees. You call to check on it and find out that the services you thought you agreed to were not included and you end up paying more for having them added. I almost believe that ATT realizes all of this and they are going to go ahead with the whole thing until you get fed up and cancel them. What do they care. They are going to go ahead and keep on inflating your bill upon termination of service no matter if you do everything that you are told or not about turning in the equipment by such and such a date. They say that it's not a contract deal, but let's face it - there's something wrong with this picture. I think that any time you hear the word 'bundle' you should run the other direction! My advice is this. If you want a good phone deal, do what I did. It may still be through AT&T, but it's just a phone and will only cost you $30 to $45 a month for unlimited talk, text and internet. You just recharge every 30 days. I use it as my home and cell phone. Have better than average reception. There are no roaming fees and you can use it ANYWHERE. As for the UVERSE... I am sending a Consumer letter to the three credit agencies.

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canc
Dumont, US
Sep 26, 2011 4:51 am EDT

I'm going through this with my business phone and it could put me out of business. This can't be legal.and if it is others need to band together to sue AT&T for damages and make it ilegal to leave you without service after payments are made.

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airmanjules
Columbus, US
Sep 16, 2011 3:34 pm EDT
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You must be an employee of theirs. Perhaps corporate associate. Wonder if you have service through this company, as well. If you did... You would not be so scathing. Or perhaps employees do not have to put up with what (in your words), those of us with pathetic useless lives, have to put up with. i.e. large conglomerates who rape the general public via their pocketbooks all day every day, any which way that they can!

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2:23 am EDT
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AT&T uverse doesnt work

They installed my Uverse service on Wed evening hooked up by 6pm the installer left everything working well, two hours later I would lose the signal for 10 or 15 minutes then it would come back on. This happened every hour. called in a Service call and they came out thursday evening.
all morning thursday before the technician came i would lose tv signal two to three times an hour for at least ten minutes each time. The worker came worked on it said it was fixed left, 30 minutes later another service call. came back out and said they would have to run a new line to the house. The next morning they ran a new line to the house, as soon as they left it kept losing signal out for ten minutes on for 5 minutes. very very frustrating. called support again another guy came out worked for a while and decided they would have to send a bucket truck out the next morning on Saturday. Keep in mind i called dish network and had service cut off wed as soon as the installer left plus they pulled all the cables to dish out when they ran their lines. Had to call support saturday morning to see if they were working on it, got a call back around 9 am and Jimmy the tech was around the corner changing out the uverse box on the pole. Nothing the rest of the day went over to a friends house and watched football, came home at 530 because all day it would be off ten minutes on 5 and my wife had to stay at home in case the tech called which he never did. called support at 530 pm set on hold waiting for the next available operator for 45 minutes, they checked and the tech had cleared the line and it was fixed, i told them it wasnt and my tv was off then so they keep sending me up tiers until i got fed up and requested a supervisor carl... he apologized and said he would call the tech supervisor in Pensacola and have him send a Tech out by 9pm. Well its 830 no tech and still cant watch a quarter of football, nascar, or the us open. Monday they will take this service out and i will use rabbit ears if i have to but nothing else ever from ATT...Thanks for listening to my Rant

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7:30 pm EDT
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AT&T return money

customer ser. at&t told me to send my payment to atlanta ga, it has been 3 month and at&t is now telling me that they didnot recrive the money order, yes my name is on it also my accout number, so i have to trace these money order, each one is $15.00 plus tax. one money order trace came today in the mail. even if i sent a money order to wrong place, the trace say that at&t cash it at wachovia bank, why did they cash it if the had no information cocern me.i want my money back for the trace, for fax this information, also for ride the bus to get to theses place. at&t refuse to look for these money order, and since at&t had no cocern to cash it instead of sending them back to me, then it there fault and they need to pay me the money back. so i think it were wrong on them to cash a money, so who has the money order now. my income is very low, this problem has cause me to be upset, then i had to borrown the money. I HOPE AT&T LEARN HOW TO RESPECT PEOPLE, ACCEPT THEIR ARE THE ONE AT FAULT. AND GIVE PEOPLE MORE TIME, TO HELP THEM FIX THE PROBLEM. AND A&T DON'T CARE. they is a lot of thing wrong with this service, but you act as if i am support to pay for tech. support to come out

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Carmine G
, US
Sep 06, 2011 11:48 pm EDT

After years of getting shelled every month for 2 cell phones (no data 1400 minutes and minimal texts) 160 a month. I switched to another provider getting much more services for 60 a month. My wifes cell phone was stolen and her recent upgrade meant I was subject to an additional early termination fee. I called AT&T reported the phone stolen and confirmed if I were to cancel service on both phones what the total would be. I sent in the total (including early termination) only to find my wifes phone number would not transfer. No big deal we just got her a new phone number. Alas AT&T decided to still bill us for 2 months of service on a suspended line. How is this even legal? I told the lovely lady at customer service that AT&T would not be receiving another dime form me.

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11:25 am EDT
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AT&T hurricane irene

If you have U-verse they do NOT carry weather star for the local weather radar in your area. This is crazy especially when a hurricane is moving through the area. All other cables companies have this so beware if you want to change.
During Hurrincane Irene the reponse time and the ability to get any info over the phone was impossible. Their message was "we are having problems sorry" if you want to hold for a representative you can but they cannot tell you anything more. I tried this three times and waited more than 20 minutes each with no one picking up and I was using minutes on my cell phone.This message was on for 8 days after the hurricane. Only on Monday 9/5 did the prompts change and I was able to talk with someone. My power had been resore the previous Friday so for 3 more days I had no phone/TV or internet. THEY ARE THE PITS!

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2:57 am EDT
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AT&T otterbox return

I called the corporate store yesterday an they said to call the store I got it from. So I did - the girl named Nicole said "my manager Devin will be there ALL day tomorrow. bring it in with your original receipt" so I told her I'll be there later in the evening - she said he would be there. So I went there (to the kiosk in the Promenade mall by the movie theater) after work today. The girl there was talking to her friend and didn't seem that interested in what I had to say. Then I told her what I was told yesterday by Nicole and I said "yeah where's your manager? he's supposed to be here!" 'you want me to call him?' YEP! so she did, I politely complained over the phone and he basically said nothing can be done, and Nicole is new blah blah. I got angry and said "well.. that's false advertising. I did what she said to do..and this is wasting my time and my gas to get here, not to mention its HOT too. and you're supposed to be here why am I talking to you over the phone? that's not professional" he said all he can do is give me a $10 discount on a new case. WOOPEE! I went to the corporate store by my apartment and spoke to Bryan who was very professional and courteous. I have a one year warranty at this store if I buy it there.
He gave me a discount on a new case but because I didn't buy it there to begin with, nothing can be done.
I'm never going back to that kiosk.
Bad customer service at the AT&T kiosk. GREAT customer service at the corporate store.

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loralau
Seldovia, US
Nov 06, 2013 8:37 pm EST

Dear Otterbox,

Please send the email to related person(Intellectual property Department)!Thanks!

This is Lora from Eternal team, Aliexpress.
We are really very sorry about the Iphone 5s case/ water screen print tort sales.

And we have deleted the link:

http://www.aliexpress.com/item/Waterproof-Case-for-iPhone-5-5S-Dirt-Proof-Snow-Proof-Shock-Proof-Color-Black/1426838800.html

Complaint Date: Otc 30th, 2013
Complaint number: [protected]

Could you cancel the complaint? We can sure that we will not sell the same products again!
Please really need your help. how can we do then you will cancel the complaint?
If do not cancel, we will be deducted 6 points by aliexpress. it is very harmful to us.

Please help us to cancel it before Nov 10th!
We will pay $500 for our mistake! thanks!

Waiting for your reply.
Thanks
Lora
Email: sales09@etbuying.com
Tel: 0086-[protected]
My store: http://www.aliexpress.com/store/103919

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Jiles Comeaux
New Iberia, US
Aug 23, 2012 7:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Id like a phone call from a AT&T manager I have a otter box camaflauge it's only two months old and the corner don't stay on ! Very upset customer so please call me ! [protected] thanks

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11:02 pm EDT
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AT&T over charges

I ordered AT&T U-verse internet service that was offered at $29.95/mo. They told me there would be installation charges, but the bill I received included extra charges I did not understand and they could not explain, other than to claim they were "valid charges." My first bill was for $386.35, a great deal more than I was told it would be. One of their excuses was that I was originally supposed to do "self-installation, " but THAT was NEVER discussed or disclosed when I placed the order. I expected an installer to come to my house because I was told there were fiber-optic lines that would have to be run into my house. How could I possibly self-install THAT? They charged "installation labor" as a separate item, despite already charging for the installation service call! They charged a connection fee, again, as a separate item. Oh, we'll charge you twice (service call, labor) for the installation, but then we have to "connect" it, so that's EXTRA? It's just piling on extra charges for no real, discernible added service. Even if I had managed to do the self-installation myself, I'm told many of these installation-connection-related charges would still have applied. But having an actual installer come to my house -- which I was TOLD WAS NECESSARY -- made me eligible for serious price gouging, piling on of specious, made-up excuses to charge more money.

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AT&T poor service

I recently switched from Comcast to AT&T U-Verse. I have had this service for less than a month and have had problems every day. Telephoning customer service is a joke. I have yet to speak to someone I could understand. I tried their web chat and all they want to do is troubleshoot the problem, same process each time I contact them. They apologize and tell me they will help resolve my problems. "NOT YET". I scheduled a service call between 12-4. At 5 I contacted their customer service and was told the technician was on his way. At 6 the tech shows up, checks connections, then changes my HD box (I have two other boxes that have no problems). Tech leaves and an hour later same problem. I have had poor service with other companies in the past, but AT&T is by far the worst.

Here is a list of the problems I have had:

AT&T blue screen (press OK to watch TV)
AT&T blue screen (several options listed to rectify problem) usually a reboot is necessary
Signal lost, again reboot
Intermittent signal or screen freezes, then signal lost, again reboot
Info button on remote - sometimes mutes TV, reboot to get sound back
Info button on remote - sometimes changes channel

Theses problems occur EVERY day. I also have AT&T cell phones. As soon as my "cell contract expires", I will be looking elsewhere far from AT&T.

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AT&T terrible customer service/no communication!

I ordered AT&T Uverse with a cable and internet bundle and had to wait until a Saturday 3 weeks later to have installation because I work full time. The installer was scheduled to show up between 1 and 3. At 3:45 I called the 1-800 number. I spent more than 45 minutes on the phone (mostly on hold) and was connected to 3 different "specialists". They FINALLY determined that my address was not eligible for the service (even though I had been approved online) and that the technician had driven to my apartment, and left because I live in an apartment complex that is not correctly wired for the service. I received no phone call or notice at all that the service could not be installed. I wasted my entire day waiting around for someone to show up. THIS PEOPLE HAVE NO TRAINING IN CUSTOMER SERVICE. DO NOT CHOOSE AT&T FOR YOUR CABLE SERVICES!

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AT&T breach of contract/early termination

Starting at the beginning of 2011 AT&T started to upgrade the tower the covers my home to 3G. Although in the city I had 3G, I only had Edge at home, which didn't bother me much. However, with the upgrade came lack of coverage. I had 4 lines with AT&T, 2 of which were iPhones. Problems with reception started around February. Calls would drop, or would never make it. Inbound calls never reached our phones, and half our txt messages failed. Around June it got to a point were it was so bad I called AT&T.

I reached their tech support dept. where I explained the issue. The first agent informed me for this situation it sounded like a MicroCell would fix the problem. He told me that I could go to the local AT&T store and pick one up for free and that it would be noted on my account. I got to the store where they pulled up where I was told to go to the store and get one, but that the agent didn't note on the account it would be waived. They wanted $200 for the MicroCell to fix the problem. While in the store I called customer service, I got an agent who was a bit sarcastic and told me that they don't waive the fees for MicroCell, and that if I was having reception issues I need to contact tech support to troubleshoot the phones. The store manager also got on the line and explained the store could let me have one if they noted it on the account. The customer service rep still refused. I walked out of the store a bit ticked off and empty handed.

That night I called tech support and spent an hour on the phone doing just basic things like turning off the phone, removing the battery, etc. The agent would have me do something then ask how many bars I had, which would almost always be 'No Service'. Finally after all troubleshooting had been attempted without resolving the issue, the agent sent up an investigation to have a tech come out and troubleshoot the tower for my area. A few days later I received a text message the investigation was complete and to call them back. I was informed upon callback they discovered the issue was with the upgrades on the tower for my area. Although they had been working on it for months, the tower was still not expected to be completed till Oct 2011. I was then told that I had 2 options. The first was to wait it out, which was unacceptable since we didn't have home phone service, or a MicroCell. I explained how I was expected to pay full price for the device. The agent then confirmed that although in tech support they can't waive the fees, he will note the issues on the account and I should be able to go to the store and have them pull up the notes to get the device for free.

Once again I drove up to the store where I was told the same story as before. Called customer service again where I got the same run around. After asking for a supervisor, I was informed there weren't any on shift at the time. The agent suggested I call back on Monday to try and get with a higher dept. to see if they would have the authority to do so. Called Monday and got to the business care dept. After explaining everything to the agent, this agent informed me that AT&T will not waive or let me borrow a MicroCell during the outage. I was told that if I qualified, AT&T may mail me a rebate for a free M.C. Other than that I was asked once more to patiently wait out the rest of the outage. Asking if if any of my bills would be credited resulted in a quick no, that I was still obligated to make the full payments.

After a few more calls and visits that got me no where, I decided AT&T wasn't going to help me and doesn't want to keep me as a customer. t called the accounts dept. and asked for information about my contracts. All 4 lines were under contract. I explained everything to the representative and asked if they would be breach of contract. The agent informed me that yes AT&T was in breach of our service agreement that I agreed with since they were no longer providing me with the service they promised. Although that agent couldn't waive the early term fees, they connected me to a higher dept. that could. Once again I told my story, the agent brought up the notes to confirm it all, but surprisingly did not find the notes where I was informed about the breach of contract. That agent determined in my case they could try and waive the early term fees since they still could not provide a MC or reception. The agent submitted the paperwork to have the fees waived and told me I could start porting my numbers to Verizon.

One by one over the next 2 weeks I ported 3 lines to Verizon and had one more left. After canceling my first line, I was locked out of online access to my account since the account had been cancelled (I still had active lines with AT&T). I knew I still owed the last month so I called and spoke with billing. My main reason for the call was to turn off paperless invoices since AT&T wouldn't allow me to manage my account online and to have the final bill mailed to me. Of course during the call the rep asked a few times when I was going to send a payment, to which I answered each time that I had one active line and that payment had not even reached due date yet. I told the agent I was dropping the last line soon and I would pay the final bill when it came, to which the agent replied by threading to suspend my account for non payment. Ignoring the agent I asked if they could check into the early term fees. The agent confirmed that 3 early term fees had been applied and the account was credited for the fees as well. Happy that AT&T was finally helping me, I ported the last number over which ended my account.

A few weeks later, I still had not heard from AT&T about my final bill till one day I received an email stating that for a short time I would be allowed access to my web account so I could pay my final bill online. Upon signing in, I was taking straight to a payment page stating I owed $937.60. No invoice or pdf bill was available, just the amount owed. Questioning this amount I called AT&T once again. Speaking with billing, I asked if they could give me a break down of all the charges since a billing statement still could not be provided. That's when the agent informed me I owed for the last month (which I knew I owed) and for 4 early termination fees.

I was shocked and asked why the fees were there when I was promised they had been waived. Of course the agent had to connect me to accounts receivable where they would be able to discuss it. Explaining to the next agent everything that happened got me no where. I was informed that they saw where the application was sent, but had been rejected. I asked why I had been lied to, to which the answer was there are no notes on my account that state I was ever told anything like that. I was also informed that AT&T policy was that they fees would only be waived within 30 days of your death, or for military leave. Breach of contract is not covered. At this point I am beyond disgusted with AT&T and that so many of them can lie like that. And to add insult, AT&T still refuses to provide me with a billing statement or discuss further in depth the charges against my account.

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E F F A T & T
, US
Aug 11, 2011 1:15 am EDT

I added a new line after the Unlimited data plan was not exist anymore. We know that the new line will have only 2GB. We never checked out billes since each month has been the same. Until 9 months later I received e-mail notification that my first line was almost gone over data usage. How could that be because the fist line I have i have un-limited data plan not 2 GB. They changed our plan. They said that they notified us, but give me a break who review your ph bills each month. I have other million things to take care of. And believed that AT&T such a big company can be rely on and frathful but no. I called the customer services they can do anything and they can change it back. Veryyyy Disappointed...

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5:53 pm EDT
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AT&T charge for service already cancelled

On july 11, 2011, I called at&t and cancelled the above number, effective july 23, 2011. The reason: my new residence uses comcast throughout the building, and so I changed to comcast also. The representative gave me key numbers to use in case there was a problem. The key numbers/words were 8232 and sinatra.

Last night I called that number and it was still connected. When I called at&t today and asked for a manager they sent me to a voice mail to report the problem. I have been billed $27.14 for services I did not use. My address at that time was 4756 clayton road - concord, ca 94521.

My address now is 1700 tice valley boulevard - walnut creek, ca 94595. My new comcast telephone number is 925/300-3757.

Please help me with this problem. It is almost impossible to speak to a manager at at&t. Speaking to a voice mail is unfair. They have now disconnected that number for which I was billed, but I should not be billed when I had already cancelled that number.

Thank you for any assistance in this matter.

Joan h. Young
925/300-3757 (E-mail address: [protected]@sbcglobal.net

If this should be an fcc complaint, then please let me know.

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AT&T had option to opt out at 6mos/still billing me

Tracy Berry called me in October of 2010 wanting to sign me up for a year internet advertising. Said it would be for the year 2011, a 12 month contract, first payment starting in Jan 2011. They started billing me in November. She lied so many times, everyone I talked to lied! I tried to get this straightened out and Kenneth the supervisor was suppose to call me back...never did! I agreed even though I was decieved and lied to to pay 6months service. I am still getting bills in the mail and they are calling me now! They lie and bleep out the recorded agreement. I am not going to pay them any more. AT&T is a large business that teaches their people to lie, decieve the people. I will not send them another penny, let them take me to court! They are rude, pushy, leave you hanging on the phone for over an hour! I'm not playing thier game! I am throwing their bill in the garbage and not taking their calls! JoAnn, Erinn and Heather from AT&T are LIARS and no good people...not dealing with those sick minded people anymore! They can stick it where the sun don't shine!

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4:21 pm EDT
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AT&T deceptive selling

I contacted at&t for their uverse package for my home in april 2011. I was quoted i'd receive the u450 & 12mg internet for 97.95 per month. That package would have allowed me access to all the movie channels and very high speed internet. They were to set up 3 tvs, no contract, they waived my activation fees due to poor customer service experiences that I had as well. I was also told I would get a 250 cash back bonus within 4-6wks. By the end of april I received a bill that was completely inaccurate for much more than we agreed on. The rep I spoke with originally even contacted me 4/27 and promised to contact me 4/29. Finally I spoke to a rep on may 16 that agreed at&t made an error and promised I would get the u450 and 6meg of internet for 6months and after my bill will go up to 102.95. She gave me her rep i'd number and promised the changes would occur. On july 14, 2011 my service for cable channels was disconnected again! I spoke to a manager 7/18 in the retention dept that they cannot honor that price. I asked to review the recorded conversation and she refused. I only want what I was promised on all the separate occasions by the company and they clearly did the bait and switch on me! I highly suggest another company to do business with! My matter continues,

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AT&T equipment return

On 4/20/11 I ordered U_VERSE internet service. On 4/21/11 I cancelled because of deceptive pricing. On 4/21/11 equipment was delivered to my home. As per instructions, I returned equipment to UPS store and UPS tracking number states that equipment was returned on 4/23/11 to Memphis, Tenn. Three weeks later, I recieve a bill that says I owe for equipment. I have been calling every 2 weeks since then to straighten this out. Each time I get a different answer and talk to someone in a different state. It is now July 14, 2011 and I received a call and bill from a collection agency. I called AT&T U_Verse again and they said it would take 4-6 weeks to investigate and in the mean time, my credit is being jeopardized.

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AT&T ongoing problems

I have had phone line issues for almost a year. Eight techs have come out and worked on the problem. One replaced everything for the outside phone box to and including the gateway. But the problem still is there. For the last two days I have been without home phone, internet and TV for hours on end. I lose connection in the middle of the night causing my home alarm to signal loss of dial tone waking my family. Techs have put me in contact with their supervisors who will not call me back when I leave messages. Calls to the Uverse support number only gets you voice prompts and the automated system detects a problem and schedules a tech. The tech start at square one and retrace all the last 6 or so techs have done. But since the tests they perform while they are there do not show an issue at the moment they leave without doing anything meaningful to correct the real line problem.
It seems that my home is serviced by a cable that is more than 30 years old and my connection to it is by a buried "bonded" connection. Two techs have said that the problem is the cable but it is very costly to dig up and install a " pedestal".
I have a lineman coming out this morning (the second in a week) to check the cable. Want to make a bet that the lineman does not find a problem!
Overall when everything is working Uverse is a little better than my past experience with Charter Cable. Dish HD has a much sharper picture. ATT picture freezes a lot and the boxes are very slow to respond to the remote control since a recent software upgrade.

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Nancy3205
Antioch, US
May 30, 2015 4:24 pm EDT
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Good luck they won't help you at all, they are the worse company!

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5:07 pm EDT
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AT&T gettin screwed

Where do I start. I thought that you get better rates and plans when you are in a contract with your cell phone provider. Intially I was under the impression thats why some people had to pay deposits. All depending on your credit. Well I didnt have to pay a deposit thank goodness but that doesnt make my issue any better. You see as my dad and I have been talking he mentioned he was with straight talk. Immediately I assumed he was getting ripped off and starting checking my options to get him added to my plan. Low and behold I discover he has better set up then mine. I pay $96 a month. All I have is 900 anytime mins and unlimited text messaging. No internet or nothing. Plus I have a $2.99 monthly subscription to look up numbers I dont no. Please tell me why my dads straight talk gives him unlimited talk and text and unlimited internet for $45 a month. I was livid when I found this out. Of course glad my dad wasnt getting ripped off but Im getting a new one tore into me. So why am I obligated to be in a contract with these conartists when Im getting a worse deal than any average joe who doesnt have to have credit. Not to mention the cheap ### changed your upgrade from every year to who knows at one point it was once every two years. Next time it was a year and a half. I dont think they no. Ive been with them since 1999. Thru there flipping back and forth from at&t to cingular and back again. Ive remained loyal but its obvious they dont give a ### bout loyal customers. Just like with your roll over minutes you can have a million saved up but it does you no good bc if you change you plan they take them all back. If you dont use them in a year you lose them anyways. If they wanted to keep customers happy then those minutes we paid for in advance but never used set up a program where you can use your extras towards a new phone or money off your bill or something to let their customers no they wouldnt have a job without us. Im so stupid because like probably 2003 I didnt understand my bill so I called customer support. Well lady was super nice and helpful but somehow as we were talking I joking said you being an employee do they pay for your phone or have some kind of flat rate plan for you guys. She laughed and said nothing of that sort. She said I cant afford the deposit so Im prepay. I was beyond shocked bc thats how you take care of your own employees I shouldve known they damn sure wasnt going to treat there customers any better. Ive been so enraged bout this Im at a lose as to what ima do. Bc I hate change but if that change is going to save me money Im looking into other carriers so I can wash my hands of at&t..

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AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.

AT&T also offers competitive pricing, which has been a significant factor in attracting and retaining customers. The company's plans are affordable and offer excellent value for money, making it an attractive option for budget-conscious consumers.

Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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