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AT&T / warranty department

Posted: Mar 1, 2017 by   User 
Complaint Rating:  0 % with 1 votes
0% 1
My son who is away at school, phone broke 2/17, the screen is black, after buying it 9/16. He took it to AT&T in Boston who told him to call warranty and get a new one. He told him to tell them the phone was in perfect condition, no cracks, water damage etc. but he could not get into the phone as the screen is black to run any diagnostics. I've called warranty at least 5 times and can get no results, and get a different story every time as I have to talk to a different person each time. Seems to me they do not want to back their warranties. He needs a new phone quickly. Please help.
Complaint comments Comments (0) Complaint country United States Complaint category Mobile/Cellular Service Providers

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