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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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8:05 am EST
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AT&T aggressive marketing by at&t uverse

An interest in overseeing the expense and learning about options for home phone service sparked and investigation. I was alive when we had party-lines and operators worked on switchboards. Life was slow and simple and honest.
I feel tired and overwhelmed from being bombarded by gadgets and creepy sales people figuring out how to steal your money. I had had an AT&T phone number for more than 30 years and loved my landline/Earthlink combination. However the price kept rising, so I began to look around.
Basic Talk sounded like a good idea so I contacted them and I gave permission to move my phone number. Basic Talk employees were helpful, polite when I realized their system would not work and they returned the phone number to AT&T. From that point on, I have learned to HATE everything about AT&T, especially Uverse. I have been billed about $120.00 even though I have only had phone service for 4 days in the last 40 days. I repeatedly cancelled any interest in Uverse opting to have my landline back. One AT&T representative stated my phone service was cancelled on October 23rd and I can take up the over-billing after service people come to my place and set up my phone. I have paid every phone bill and believe I deserve the type of phone service I requested. I want my landline back and phone number is being held hostage until they force their wireless service down my throat. I am retired and can't afford their product, do not want or need Uverse and I am tired of the AT&T aggressive and inconsiderate behavior. My ordeal with AT&T has taken a lot of time and I am disgusted.

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4:05 pm EDT
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AT&T not honoring promotion

I had a previous promotion which was going to expire on 09/09/2014. So on or about august 29, 2014, I called at&t customer service, to require about other promotions being offered. At that time, I was offered a promotion of $126/month for u-verse tv u300 and u-verse high speed internet - max plus to start on 09/09/2014 when my old promotion ended. I agreed and renewed my contract for another 12 months for $126/month.

On or about september 14, 2014, I received my september bill via email.In reviewing my bill, I noticed that I was only given a credit of $26 verse a credit $44.00. So I called on or about september 30, 2014 to discuss same and was given adjustment of $19.48 and was advised that my next bill should be correct.

On or about october 16, 2014, I received my october bill via email. Again, I reviewed my bill and the noticed that I was only given a credit of $26 verse a credit $44.00 which was part of the new promotion. I was on the phone with customer service for over an hour. I was transfered to a supervisor, debbie, who told me that she couldn't honor the promotion of $126.00 because the credit of $8.00 (Receiver fee) and credit of $10.00 (Hd technology fee) expired on 09/13/2014 and there weren't any other promotions available so my bill will be $144.00 and she was sorry. She would give me a one time credit of $50.00 for the inconvenience and for not being properly notified by the original person who offered me the promotion on 08/29/2014.

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12:26 am EDT
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AT&T hazardous / reckless driving

Encountered an AT&T truck driver on my way to work this morning (around 7am) who was either a horrible driver or really enjoys using his AT&T truck (photo attached) to mess with other drivers. I was driving behind him in the right lane since we exited I5 onto Gilman Drive. When we got to the light before Villa La Jolla it turned red and when we all stopped I noticed that he pulled several feet to the right in the lane. This effectively blocked any other driver who wanted to make a right turn from doing so. I thought that strange, so when we got to Villa La Jolla and it was red I carefully waited to see if he was going to go straight or turn right. Gilman has a dedicated bike lane and when you come to this light there is a long broken line for the transition across the bike lane to a dedicated right turn lane. So after seeing him pass the transition, staying in his lane, I believed it safe to make a right turn. I turned on my blinker but as soon as I turned into the right turn lane he immediately jerked his truck into the right turn lane and cut me off. After we made our turns he even slowed down to watch me as I drove by!? I would have liked to have brought this directly to the attention of AT&T but I was unable to find any options to provide this kind of feedback at their website.

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7:42 pm EDT
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AT&T poor tv and internet

Ordered Uverse TV to go along with my Uverse Internet service. From day one, the TV has not worked properly and the internet speed fluctuates from 6 mbs (which I pay for) to less than 1 mbs. There are times when my upload speed is faster than my download speed.

The TV picture pixelates and freezes up constantly.

I have had repair out at least twice a week for a couple of months now. Every time someone shows up it's a different person (god forbid they would send the same person for a continuing problem) and I have to explain everything over again and again. No one can fix the problem here. One fellow even pulled new cable from the street to my house (about a half mile) and just laid it on the ground. He hooked up the new cable, but nothing changed. When he left, he told me it would be about 4 months before anyone would be out to bury the cable (wonderful huh?).

One thing all of the techs told me was in their opinion I'm too far away from the Central Office to be hooked up to Uverse it's necessary to install what they call a "bonded pair" line (which I understand is costly). I was told several times by people on the phone that "engineering" was looking at the bonded pair situation trying to identify a pair of cable to be used as a bonded pair. After several more calls and service visits, another tech told me engineering would not agree to install a bonded pair.

As it stands now, it appears I'm stuck with a crappy product, poor service, and above ground cables laying in my yard.

I wouldn't buy from these people ever again! The only thing they can do half right is what they've always done; provide dial tone phone service.

DO NOT BUY FROM THIS COMPANY!

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5:45 pm EDT
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AT&T worst custermer service ever!!

If you ever need service in the Antelope Valley Palmdale area, and see the Manager name: SCOTT BURD ... save yourself some time, call back and request another person. This man is suppose to oversee the contracted technicians in this area, but I am wondering who is overseeing Scott Burd. Within the past 5 days, I have made a total of (6) calls to this man and his technician because my service went out within the so-called 30 day period. Marvin Lazo (the actual) tech, nor his so-called supervisor never called back, Oh ... take it back. Scott Burd called me back while I was on the phone with ATT Customer Relations, and that was after I had left a final message that I would be filing a formal complaint about him. I told him that his lousy customer service would come back to haunt him, by getting worse service from someone else at a later time. It then took me 2 more hours on the phone to only hear the same old scripted b.s. they alway give. Having Bad service is one thing ... having Bad Customer Service is another. This company has the worst service I have ever experienced in my life. They have all of these out-sourced lines, they all say something different and it should be against the law they way they operate. Say NO TO SCOTT BURD with ATT UVERSE SERVICE!

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2:08 am EDT
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AT&T a bill for non-service

Account # [protected]

On July 30, 2014, AT&T was to have installed a home phone line. No one showed up that day or ever and a phone line never worked. However, I received an invoice for installation and service. I have spent a total of about 7 hours waiting, talking, chatting being transferred, and being disconnected. Half the people I dealt with were okay the other half did not even seem to work for AT&T. At one point, I had to ask if I was connected to AT&T. Four times, at the conclusion of the call, I was assured that the account had been cancelled and had a zero balance. But in no case could I get a confirmation number because the account was cancelled! One time, I was told not to worry because the bill was being pro-rated. I tried to explain the higher math concept that a percent of zero, any percent of zero is zero, any number multiplied by zero is zero. The person had absolutely no idea what I was talking about. Here is an idea for AT&T: hire reps that can pass an eighth-grade-level math test.

So, now is it two months after the non-installation (oh, and I kept asking the reps to call the phone number to see what would happen -- of course none of them did) and I have a cancelled account that shows a past due amount. And AT&T does not have the management level capable and authorized to deal with such a complex issue. The company appears to be run by people who happen to come in off the street. That is where the executives should be.

I tried the chat twice. Each time the chat was escalated to a manager. The argument goes on for a while until the manager sees he is not getting anywhere and then he announces that I have reached technical support and he can't address this problem. So, AT&T can't even get its web site links straight (see attached). Its "award-winning support" stops when it comes to something like verifying that there is no service. Message to AT&T: just call the number and you will find out! Although it is not described that way on the site, the chat applies only to technical support; or so they say after a half-hour long exchange on a customer service issue.

And so it goes. It is hopeless. I am left with posting and contacting the credit bureaus -- as AT&T continues to build on its utter incompetence.

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7:18 pm EDT
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AT&T my home, my life

ATT CONVINCE ME TO PURCHASE UVERSE. AFTER CHECKING MY ACCOUNT, SHE SAID, I SEE YOU HAVE TWO LINES.
I SAID YES, ONE IS MY HOME PHONE AND THE OTHER ONE IS MY FAX LINE. SHE SET UP APPOINTMENT FOR UVERSE TO BE INSTALLED. THE TECH INSTALLED THE UVERSE, JUST AS HE HAD COMPLETED THE INSTALLATION, MY FAX MACHINE STARTED RINGING. I WENT TO SEE WHAT THE FAX WAS AND REALIZED THAT FOR SOME REASON, IT WAS NOT COMING THROUGH. I VERBALIZED IT OUT LOUD AND THE TECH HEARD ME. HE ASKED IF HE COULD LOOK AT MY FAX MACHINE AND I SAID YES. IMMEDIATELY HE SAID, THE PROBLEM IS YOU HAVE UVERSE NOW, AND UVERSE ONLY WORKS WITH A DIGITAL FAX MACHINE. I BECAME ANGRY QUICK. MY RESPONSE WAS, THE ONLY YOU (AT&T) CARES ABOUT IS GETTING THEIR EQUIPMENT INSTALLED, THE HELL WITH THE C0NSUMER. THE TECH LEFT. I PICKED UP MY HOME PHONE TO CALL AT&T ABOUT THE COMPLAINT TO FIND OUT MY HOME PHONE DID NOT HAVE A DIAL TONE.
AFTER CALLING AT& T OVER AND OVER AGAIN FROM MY CELL, I BECAME FRUSTRATED. I WAS GOING TO LEAVE MY HOME FOR A LITTLE WHILE, SO I TRIED TO SET MY BURGLAR ALARM WITH NO SUCH LUCK. I WENT TO MY COMPUTER TO LOOK UP ANOTHER PHONE NUMBER FOR AT&T TO FIND OUT THAT THE DOG GONE UVERSE WAS NOT WORKING.
I HAD A COMPLETELY WHITE SCREEN. I HAVE MY OWN DESKTOP PUBLISHING COMPANY THAT I RUN FROM MY HOME, I TRIED TO CLICK ON MY DOCUMENTS, BUT COULDN'T. I TRIED TO DELETE SOME FILES, BUT I COULDN'T.
OK, MY COMPUTER, MY HOME PHONE, MY FAX MACHINE AND MY BURGLAR ALARM, ALL MESSED UP AND AT&T SENT ME 4 BILLS IN ONE DAY. THE FAX BILL WAS ALMOST $200.00 AND THE UVERSE BILL, PLEASE. I HAVE A LIST OF CALLS TO AND FROM AT&T. I HATE AT &T WITH A PASSION. I HAVE NEVER CRIED THIS MUCH IN MY ENTIRE LIFE.
I HAD TO PUT MY COMPUTER IN THE SHOP $185.00. I BROKE DOWN TWICE ON MY JOB WHILE TEACHING A COMPUTER CLASS. I AM SICK AND TIRED OF BEING SICK AND TIRED.
JEAN EVANS

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Marcia Loraine
Miami Gardens, US
Apr 17, 2010 6:33 am EDT

I signed up for ATT/Uverse in January with the understanding that I would receive a $400.00 rebate. They only gave me a $200.00 rebate. I called the company and they said that they would send the additional 200 but they never did.

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5:51 pm EDT
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AT&T extreme static and poor connections

We have AT&T international for our long distance service for calling the Philippines. The service is very poor with consistently bad connections and third parties breaking into my wife's conversations with her sister in Mindanao. We have complained about this to At&t before with no improvement in the line and thus no resolution to the reported problem. Basically they just try to place the blame on the Philippines, and do not over any solution. They are typically what is too often found in the USA for the common worker/citizen - a rip off!

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11:18 pm EDT
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AT&T no level of competence in services

This is a new low even for AT&T. I used their online chat for support on questions for the much in demand iPhone 6. I was only asking a question but the representative just went and cancelled my phone order that I spent a lot of effort to place in early! He never bothered to confirm first before cancelling or to clarify what my question was. That wasn't bad enough but he didn't even address his mistake and dropped off the conversation, didn't bother to try to call me to followup. I ended up spending well over 1.5hrs waiting on the phone for 2 separate customer services with no resolution, only to be told I just had to reorder? No means to fix their mistake or any kind of recourse. Now I'm left with nothing due to their mistake.
I'm attaching the conversation.

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Jewels21
Wyoming, US
Nov 23, 2014 10:41 pm EST

Disgusted. What now?

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Jewels21
Wyoming, US
Nov 23, 2014 10:40 pm EST

My iPhone 4S was dying so I upgraded to an iPhone 5S. The salesperson talked me out of a Samsung phone because he couldn't transfer all my apps, contacts, or pictures. So after a lot of comparing I went with his high suggestion of the iPhone 5S. BIG mistake!
I am confined to home and lying down because I am in between back surgeries. My phone is my connection to the outside world and I play some games to distract myself from the pain. This iPhone 5S is a piece of junk!
A disk in my back ruptured shortly after I purchased the Iphone and going to the store within the 14 day return period came and went. Do you honestly think my phone exchange was on my #1 priority list? I couldn't go anywhere!
I called the store where I got the phone and the guy said I just had to pay the $35 re-stocking fee and a $40 upgrade fee. He also told me that he could transfer all my stuff to the Samsung! I told him i couldn't get out of the house yet and had to get the money first. He said no problem and that was it. My daughter just came home with a Samsung phone that her dad bought her. That's what he does, he buys her love. Her phone works great! I'm ready to throw mine out the window.
I contact AT&T and tell them my dilemma and since I am just out of my 14 day window there's nothing they can do! I explained by circumstances and it didn't make any difference. So now I'm stuck with a crappy phone, my husband's Christmas present to me.

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5:47 am EDT
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AT&T bait and switch

I originally had Dish with a reasonable deal, but I was not aware of it. When my contract was over with Dish, AT&T made a promise to me as a customer they would not live up to. I started with U-200 plan and found it was not what they claimed it to be. After contacting them I was told I need to update to U-300 TV service and bundling my phone and Internet I would only pay an additional $10.00 with an additional $10.00 HD upgrade. This quote would be an additional $20.00 from my $114.00 plan.
My recent bill came to $161. Yesterday I was on the phone with escalations and when I left the phone I felt satisfied with the agreed rate I was quoted and I told I would not see any changes in my service. This morning I found this customer service agent increased my rate and switched me back to the U-200 plan without my consent.
I find it quite bold for AT&T to make my decisions for my house entertainment.
I can only hope today they resolve this issue or I will be moving from AT&T to a different provider and let them eat their bill.

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3:39 pm EDT
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AT&T repair service

Ever since last January, my daughters phone has went out every two months. I called it in the middle of May. Three missed appointments and a visit from the district manager it was fixed again. Less than two months later, it was out again. Was told it would be 16 days till it was fixed. Less than two weeks later, it was going on and off again! Called the district manager, left a voice mail, no response. Her phone is back on now, but don't know if it just came on or if it was fixed, or fixed properly so it doesn't go out in two more weeks. Somewhere in all this drama I called the PUCO and also talked to the Office of the President of AT&T. They promised a return call in 24 to 48 hours.. STILL WAITING for that one. Now a multiple outage is going on. All my neighbors are out, including one of I know is 5 miles away. Tried AT;T live chat, what a joke. Thats just for U verse, whatever the heck that is. That very helpful person gave me their repair number (got it memorized).
This wouldn't be so bad, except we DO NOT have cell coverage here, AND my daughter is a med tech at the local hospital OB ward (20 miles away), with two small children. WE NEED OUR PHONE LINES! We can't even change phone companies and get any satisfaction, since AT&T maintains (HA! LOL) the phone lines. I have had it with ATT and their crappy service.

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9:04 am EDT
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AT&T service over year final bill, credit damaged

I had land-line installed over year ago, continued service problems and billing rates changes, service changes I did not make complaints to owners where live internet compromise's and moved temp. 3 mths had service disconnected at time tried to go to wireless orderd was told del of wirless phone next week never arrived The President of At& at least that who said was in Arkansas letters to him as well and finally a final bill Was told wireless order never made billed on credit card odd # of cents said order processing and trouble with a company phone interferance handsets sent after others robbed stollen name company elllll anyway tried at local business walmart sams followed by stalked) as too and did not pay final bill 28.99 due to such and wish to press charges and want my credit restored I'm happy to pay 28.9 but I want these problems resolved first purposeful damage credit as other accounts work and myhome bodiy assaulted as well in residence thas been done medically as well. Jerry Goedde 3801 Mobile Hwy 14 Pensacola Fl 32505 use of public transportation as well and I HAVE NO ELECTRONIC PHONE ! FBI also involved Now fix my credit and who do I sue at A&TT

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AT&T phone not working

wow, yall's service really suck. i think yall should have to give us a free month with all this crap yall are doing. my phone wont work for 2 hours at a time EVERY SINGLE DAY because all the ### yall are doing to the towers. yall need to fix it. you could possibly piss someone off and they could get yall in lots of trouble for screwing everyone out of service! im very irritated at this and suggest yall get it fixed! yall will be losing lots of money soon.

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Pshaw
Edmonton, CA
Mar 27, 2013 11:37 am EDT
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I paid Antonio Thompson to replace a roof on a property in Stpetersburg Florida he did not do the job and is still owing me $2020.00. He promise to repay my on the 28th February 2013 but he never did, he is not responding to my calls nor emails, I am kindly asking for any help you can give to get my money back

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mking10
, US
Dec 13, 2010 5:10 pm EST

I received a post card size card to give information that could save me 85% of my social security could be taxable. They would send me a free brochure on how to take advantage of legislated ta benefits. I do believed this is a scam and should be investigated so no one has to
be a victim.

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punkin146
, US
Jun 11, 2010 11:15 am EDT
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This employer works the management staff like slaves.
Award a store manager with highest rate of increase in sales one day for the entire state and terminate the same employee the next day. CEO you tube the most untrue, misleading impression of a company I have ever seen. Sad company.

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chaurasia rohit
,
Jul 31, 2008 5:33 am EDT

many time .i m complaining about my out going last 7 day.i m not able to make to cal in andheri network .in other place my outgoing working .but my out going is block in andheri network

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chaurasia rohit
,
Jul 31, 2008 5:36 am EDT

pl solve as wel as posible.i face this problem from last saturday

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9:50 am EDT
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AT&T non responsive

I have made multiple requests for the past year and a half to be removed from their "mailing list" and now they have resorted to sending mail addressed to my deceased mother! I have requested they remove my address not just my name from their mailing lists to no avail. I would appreciate somebody with some intelligence working at at&t uverse to take care of a simple request to stop the damn mailings, especially to my deceased mother. This has become more than an irritation and it is a simple request to shut off their propaganda mailings to my home. I am sick and tired of being nice and trying to get them to respect me and now I no longer will be respectful of them. The very next time I get a mailing I will go to a local office and tell them I will sue them if they do not do their jobs and I will also file a complaint with the respective city I live in and it has to stop. I know who they are and if I wanted to solicit them for service I am sure I could find them. Meanwhile until I go completely crazy and decide to solicit them for anything they should shut off their damn mail to my address. It is past time to demand they stop it!

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NoThankQ [user banned]
Palm Beach Gardens, US
Aug 22, 2014 10:50 am EDT

Good luck. I've been trying to get them to stop bugging us for six years. I recorded the last interaction with them on video and made them say the date on the recording. If they don't honor my request within sixty days of that date, I fully intend to slap a restraining order on them.

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2:43 pm EDT
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AT&T installer

Report from our receptionist:
8/21/2014 12:35PM:
A service tech carrying several boxes from AT&T rang the buzzer for access to lobby. When I let him in and asked if I could help him, he said he was here to install some parts. I asked him if he had a contact name and he said Stephen Alexander (who is the IT manager located in our Kilgore, Texas facility). The tech was supposed to have contacted Stephen to set up an appointment. I asked the tech if he had contacted Stephen Alexander and he said “No” in a very sarcastic tone. I patiently explained our Visitor process to him (he would need to be run through Visual Compliance). He said repeatedly that we called him. He asked my name and I gave it to him. He said he would say I refused him entry. I told him to wait one moment and I would ask our security officer if we could gain him entrance. Since we had the same problem recently, Lou Barnett tried to reach Stephen Alexander by phone without success. Lou told me to go ahead and grant him entry while we run clearance on our own.
12:40pm:
I had Alex Packard with AT&T Vehicle license plate TX / CSN5221 sign in our visitors sign in sheet before I would run his info through Visual Compliance. He only partially signed in and then abruptly refused to complete it. He flatly refused to check whether he was a citizen or not, stating he would not allow us information to run clearance. I told him it was our policy to run clearance on every person who needs entry past our lobby. He then got louder and said “ You called us! I’m not doing that (signing in) I’m just going to say that you refused entry” I tried over and over to reiterate this is our policy for any vendor that comes through the door. He then said, quite loudly, “I am not a vendor. You called us” He then grabbed his boxes and stalked to his van.

12:45pm:
He had backed into a visitors parking place and placed red parking cones in front of each front wheel. Upon leaving, he sat in his van for quite a few minutes and then put his van in gear and immediately drove over the two parking cones. He backed up, snatched up the crumpled cones, threw them in the van, slammed the side door and sped out of our parking lot.

This behavior is completely unacceptable and I would like to hear back regarding your reactions to this complaint.
Louis Barnett

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MkStItCh
West Seneca, US
Aug 22, 2014 8:19 am EDT

Good complaint...

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12:56 pm EDT
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AT&T fraudulent business practices

Do not buy at&t internet services because they have fraudulent business practices. They claim to be at&t but when there is a total billing error related to non - service of at&t connectech, at&t does not claim responsibility.
On may 10, i inquired on the internet about at&t uverse tv, but instead at&t set up connectech to come to my house, after i communicated that i did not want to have any technical come to my house since uverse is not available in my area.
On may 10, 2014, i received equipment for at&t internet modem, which prompted me to call at&t to explain that i did not want internet. After two hours on the phone, i got through to a supposed representative of at&t. I was told to send the equipment back to at&t
On may 10, i received an email regarding order number cliah320a689 indicating that my order was delayed but still being processed, but i did not want an order. So i called at&t and spent two hours on the phone to resolve.
On may 14, 2014 i received an email from at&t connectech® services www. Connectech. Att.com noting that the following order o28080031 has been processed for your requested service. Your scheduled appointment date for any applicable on - site service is 21 - may - 2014. The supposed service that i had not ordered was
Home network installation (Hni)

I immediately called connectech at [protected] and spent another hour on the phone. However, there was no resolution to the issue of incorrect order and scheduling of services that i did not want. So i called again on may15, 2014.
On may 20, 2014, i received an email from at&t connectech® services. The subject of the message was closing e - mail cancellation. The following order number o28080031 has been closed for your scheduled service on 21 - may - 2014
The connectech tech came to my house anyway and my little 12 year old son tried to tell him that the service was cancelled and he should not do anything. The tech made a note on his clipboard and drove away. The tech was rude and scared my son.
I called connectech again on may 21 and i repeated that the order that at&t sent to connectech was cancelled with at&t and was cancelled with at&t connectech by me. At&t billed me anyway for all supposed services that were never delivered. I called at&t and spent about couple hours on the phone. Some rep told me that i would be credited the full amount but that did not happen. I called again after i received a bill. I got a small credit. Then i called at&t again and was able to explain it all over again so i got another credit.
At&t will not take accountability for any business relationship with at&t connectech. I was referred to call connectech again today, i called [protected] and spoke with a guy named ty id #ta5935. He wasted my time and punted my call to some other guy named humberto but when i asked him for his name again he said his name was oliver. I asked him for his id #om013h. He said that an "escalation" person would call me and if they did not call me i could call the number [protected]. I have a bill from at&t with the ridiculous statement that "i have ignored previous attempts to collect payment on my delinquent telephone account". First of all, i have not ignored it. Second of all, it was never for telephone service and third, at&t has no idea to what extreme lengths i will pursue full credit for services that were never rendered. In my lifetime this will be my constant goal to shame at&t to everyone i meet and all over the internet. By the way, i will never use at&t in my lifetime. I am now going to continue my campaign against at&t. Do not use at&t!

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mhondo
Pahrump, US
Oct 09, 2014 1:45 pm EDT
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I spoke with louis vielta
His name is spelled similiar to that. He was very condensending to me. Talked down to me like i was a child. Ii'm 57 yrs old!

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AT&T over charges (payments)

To whom this may concern, july 30, 2014

I robert delancey is disputinfg the charges of $360. 90 from at&t because i do not owe them that, i have been with at&t for some years and constantly had to call them about over charges on my bill, i have recently terminated they services because they kept tryingn to get over on me with extra charges. I have always paid my bill on time. I feel like they threw them extra charges in because i got rid of them, i tried to go back and they hit me with them extra charges. I have already paid what i owed. If i'd owe them that, ($360. 90) why didnt they inform me about them charges when i was with them! After i terminated at&t i still paid my remaining balance, ive learned about the new charges when i tried to go back to them.

Thank you

Mr. Robert delancey [protected])

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dman51
Indpls, US
Aug 17, 2014 11:43 pm EDT
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I dislike U-verse immensely, I keep losing signal upstairs, converter boxes go on stand-by after like 6 hrs, Can't do slow motion like with DirectV, I can search for most movies and watch them with DirectV, I can know most cast & crew info;D.O.B/D.O.D. Other films/tv shows they were on. The disadvantages far out weigh the advantages of U-Verse compared to DirectV. Comcast had on-Demand movies(fear.net) would show most movies seen on ChillerTV but without commercials and without being censored.

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AT&T dishonest promotion

att had a promotion on smart phones they were giving away the nokia smartphone for .75 cents and one for .50 cents if you would do a bundle two year contract with them.( by the way nokia is a great company with great costumer service) anyway, i wanted to upgrade my phone i already had the uverse internet which had always come with its own set of billing issues nevertheless i chose to do the program a horrific mistake they eked how much i wanted to spend told them and ultimately had the cell phone, house phone and internet i was ye pay 79.00 monthly, so as we know the first bill is always extremely high for all the hidden fees, taxes, sales tax, ect so first month 177.00, ok got it out the way, 2nd month 177.00, 3rd month same. I'm calling every other week they're assuring me they have fixed the problem, tired of talking to c.s i asked for a mgr, unfortunately he had no c.s skills, i ended up canx service and noe the want to charge me for the 2 years, its not happening and still have all services, att you are a fraud and a cheat that's why you're a giant...

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Felicia Douglas
, US
Nov 25, 2015 7:20 am EST

I left Direct TV for U-verse back in October only had the service for 14 days, after being lied to about promotions and the best service. Well all that was a lie and I went right back to Direct TV as soon as I had the chance. I will never recommend ATT U-Verse to anyone it not a good service. DONT believe the promotions or trust anyone over there. My finally bill was $276.93 after receiving a service for only two weeks, I am so mad cause this doesn't even make any sense. But that is ok, every chance I get I am going to rip U-VERSE another to anyone who talks about it.

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AT&T violation of contract

June 19h started multiple services phone, internet, cable. Phone working less than 1/2 the time, both incoming and outgoing calls. Phone repaired On Wed. got a phone call on home phone from someone whom of which used our old home phone number without issue.(thenly nmber they knew) On Thursday Jul 10th. our phone did not work. I started the first of 18 phone calls I called and informed we do not have uverse at all. We could pay 63.50 if we wanted it. No, already have uverse phone. Then told we had 'plain' AT&T phone. Then told we have no phone at all. (Uverse phone service showed up on bill, however) Then told we would get phone the next day with a temp number while waiting for our last service to release the phone number. Day passed. No phone. Told number not released from old provider.Then told that AT&T never started a worked order. Which is is? Told phone would be on later that day. Next morning, no phone. I called again, told work order never put in Would have phone next day. Next day, no phone. Told old company would not release number. Called old service provider, they had released the phone number to AT&T. Called AT&T told no work order had been put it. Told, after HOURS of being on the phone that we have to wait until Monday. Called Monday, told we would have have to wait untl Wed Then we would get a phone under a temporary number and then our old number would follow on the 22nd. Still no phone. Planning to call yet again.

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dr tre
, US
Jul 26, 2014 3:56 am EDT
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Beware of double billing. If you have combined billing and then cancel it, beware of double billing on your last bill. If you cancel u-verse but keep your cell phone, don't pay the cell phone bill. If you do, u-verse will still bill you and refuse to accept the fact that you paid your cell bill for that same month.

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dr tre
, US
Jul 26, 2014 3:58 am EDT
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Yes, this happened to me too. Rather than fight it, I just double paid it rather than have them mess up my credit rating. We consumers have no chance against intimidating corporations like AT&T. I'm never going back to them!

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AT&T cell phone insurance - slamming

Customer beware: when you buy a smart phone from at&t, check your phone bill every month! We were slammed with un-requested cell phone insurance which was disguised on the phone bill among all of the taxes and junk fees (They even broke the charge into two different amounts to help disguise it on their bill), and once this "service" was discovered, they only offered to refund 3 months worth! Also -- the national call center (1-800 number) accused the local cell phone store of making this slam, and the local cell phone store denies it, referring the customer back to the call center. Total rip-off, and one that should be litigated (Did you know that an employee who sells this insurance gets a kick-back?).

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AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.

AT&T also offers competitive pricing, which has been a significant factor in attracting and retaining customers. The company's plans are affordable and offer excellent value for money, making it an attractive option for budget-conscious consumers.

Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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