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billing or collection issues
Service Type: Residential Service
Account: [protected]
email: [protected]@gmail.com
I have been charged for adult paid-per-view movie consistently the same amount of $150 for the past three month. Nobody in our family ordered or watches paid-per-view movies. I am totally blind, my wife has not interest in that type of entertainment and my grand daughter has no access to paid-per view channels. My wife talked to Mr. Howard, AT&T Supervisor, and he said that AT&T has already reimbursed us twice for paid-per-view. My wife explained to him again that we do not order these movies, however, AT&T refuses to remove these charges for us. AT&T technical department said that there is no way that someone could hack into our account and order paid-per-view channels. My wife and I dispute these charges (additional $15/month) that I had to pay this month in order to keep my service. We believe, that someone hacked into our system.
The complaint has been investigated and resolved to the customer’s satisfaction.
service
This is only the beginning ATT, as I will post to every site available including BBB. I have UVERSE with tv, phone and internet. People, these people will lie to you. I have been having problems with my service since December 2012. Two months maybe having a total of 48 to96 hrs of service and the other two months of between 2 to 3 weeks of service. They failed to tell me because of updates I cannot watch uploaded movies but I still get charged without being credited. The service I was paying for of the 4 months they will credit a total of $22.00 of $700.00 I paid for. There was a problem with my lines and my service is better thanks to the wonderful techs, but, customer service is a joke. Did you know that they will NOT give you a number to call Corporate? Well, I will not stop ATT. I will continue to let everyone know about your customer service and your way of saying, "I am here to tell you what you want to hear--We do not care of your customer satisfaction--If you want any credits for your service we did not provide, oh well, we have you under contract--No, we will not let you escalate your problem to Corporate because they won't care." Well, ATT I do have a voice and fingers and I promise that they will do the talking.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was originally scheduled to get my uverse installed on the 29th of october, so i decide to get a day-off work for the installation. When the technician came, he said that he could not install the modem because it had to be on a grounded outlet. Now, no one had told me that i needed a grounded outlet. I wish that the sales person would have warn me about this. So, i got rescheduled for 3 Nov for installation. On 3 Nov, the technician could not install my phone service because they have to retrieve it from cox communication and they have the wrong phone number file. So, they rescheduled me for 14th Nov. So today, 14th Nov. i took another day off work just to be here for the installation. Same thing happened, the technician could not install it because the order is still pending. So, nothing was done today and i had taken a day off work again. Customer service told me that they scheduled me on 19th Nov. for installation for the phone service, i don't know if i could should waste another day off work. Poor customer service for AT&T it seems like they don't know what their doing out there. Plus, they should stop advertising "more bars", "fewest drop calls" i think that's BS.
Watch out for their bait and switch...Rep came to MY door and told me he could offer uverse/interent cheaper than my cable company. Sat down with me and offered me an ATT service agreement that showed a price without promotion and a promo price..Of course the promo price was supposed to be the price for 12 months while th price without promo is for 6 months(as it shows on the bill i recieved). Tried to call ATT numerous time and received the run around saying they don't employ the person who provided me the offer(well, then how did I end up with ATT uverse)...and/or that he must work out of an ATT authorized outlet...See where I am going..SO it's a bait and switch because they have no promo for the promo price...f'er's I guessI have to file a complaint with someone but not sure at this time with who...
Worst ATT UVERSE service ever today. Today I called the ATT UVERSE customer service line for problems with my service. For the past five days the Internet connection has been lost. I would have to reset the gateway to access the Internet. After I went in the basement I smelled a burning electrical odor coming from the UVERSE gateway and the Internet was down completely. I unplugged the gateway and plugged it back in. The burning odor was gone but the wireless service/Internet was down. I have had problems with my TV service and intermittent problems with my home phone.
I called the customer service phone number and the agent stated that I needed a technician to come out and replace the equipment. The agent said that there may be a $55 dollar charge if there was no problem with the equipment. I agreed and scheduled the appointment. The technician called my wife at 4:30 pm and stated there would be an automatic $149 charge just to respond. The customer service agent never disclosed this charge to me. My wife stated we would not pay the charge and the technician cancelled the call.
I called the customer service phone number again and talked to an Agent named Dustin. He stated that he could dispatch a technician to my location tomorrow but could not guarantee that the technician would charge a $149 dollar response charge. This was unacceptable. Is there no communication between customer service and the technicians? Can a technician charge whatever they like just to respond to your home? I never had this problem with Comcast. I talked to Dustin’s supervisor whose name was Nancy. She scheduled a dispatch for tomorrow and guaranteed me there would be no $149 dollar charge.
This phone call took me a total of one hour. This has been the worst customer service experience of my life. ATT use to have first-rate customer service when I first had them installed but now they are no better than their competitors. I even had to ask for a credit for service I am not receiving. This was totally unprofessional and this whole experience has made me consider going back to Comcast.
I am ready to blow a gasket! I switched to Uverse a year ago. They ran a cable from house to the road underground - except for in my back yard. I STILL have a huge cable on the ground in my yard! It's ridiculous! I have been told four times now that they'd be out to bury it. I spoke to a service rep yesterday at 6PM who said it was schedules for 8AM-6PM today (Saturday). Didn't ask if that was OK just told me I needed to be here. This is my only day off for 5 days. Yes, I had plans for the day and one of them included sleeping in a little this morning. But I cancelled my plans and got up. Guess what? That's right - no one showed and no one called or emailed or anything. How freaking inconsiderate! Not to mention the disasters this cable could cause in my yard. I tripped and fell just last week on it. Am having to wear a knee brace now from it. What do I have to do? Never any delay on their part involving my bill or payments. I am livid! My family and friends went without me so I could wait for ATT.
Fraud Legal Services (FLS) represents individuals throughout the US who are victims of fraudulent charges, fee, contracts, reimbursements and claims. Our focus is on telephone, internet, satellite, and cable companies.
Based on the details of your complaint, I think we have a worthwhile case against the company.
The Consumer Fraud Act (CFA) holds the company responsible for any billing and service problem, even if it was not intentional. Also, the CFA makes the company pay my attorney fees if I am able to prove they are at fault and recover all or a portion of your disputed amount.
Would you be willing to allow me to represent you? There would be no cost to you, and I would not take any refund the company makes to you now or in the future.
If you don't want to give up on your dispute, you can submit the details of your claim to me online at www.fraudlegalservices.com or email attorney@fraudlegalresources.com or call [protected].
Let's make the company pay!
Blake Thomas
Attorney at Law
Fraud Legal Services
internet
What a rip off there internet is and half of the time it does not work well at all...And under load forget it and it cost me $83 dollars a month...Bright house has a real good package now...$93 for internet and TV for two years this price never changes...My friend has it and I am going to get it...And his internet never drops speed in heavy use like AT&Ts...And like some others said support is a joke with AT&T...I was talking to a women that I could not even understand...AT&T could care less about it's customers they just want your money and who cares about service...And most of the lines should be replaced but that won't happen...Even the service tech told me this...And they still overcharge you...
AT&T at it again...A man has sued AT&T and won...They slowed down his internet so he would want to get the faster service they have...Which cost more...I am sure they have done this to more then this guy check your speed if you have AT&T internet...There are free online speed checks which you can download to check your speed...If it is slower then what you a supposed to have call them up and complain...
I have been an AT&T consumer (landline and cell-phone) for over 20 years. Lately 2013, the landline is if more than on, for days at a time. Cell-phone drops calls daily and all day. Cell-phone dials calls all by itself, not butt dial, just all by itself, along with other features I.e. Internet, camera operates as if spirits using the cell-phone! I'm looking for other providers...no, not Comcast landline...I've heard their service has more problems than Bayer has aspirin.
This bill for 79.00 dollars is not right because i never at this services. I could not get it to hook up to may cable modem so I had them cancelled the services.And they said they would and not to worry about the bill since didn't use it.
horrendous service, unwillingness to help simple issue, #ty filipino idiots
At&t tech support is the worst. I dont know why these ###s outsource to these psychos in the philippines. Basically... At&t just suspended my account for no reason. So my internet stopped. I tried to reset my modem and then tried to put in my password but it was incorrect, so I called in to get a new password. Of course I got some filipino reject at the filipino call center... They all sound the same, same accent totally ###ed, incompetent ridiculous stupid imbeciles. I was on the phone for two hours with a ###ed idiotic filipino wench who claimed that my issue was escalated to the engineering department (Rofl). My account was suspended.. No one knew why, then they couldnt figure out my user name... And couldn't reset my password. Wow... Wow wow is all I can say... This was a total nightmare. Talking to endless numbers of idiot filipinos who had no clue what they were talking about will keep you on the phone for hours for no reason incompetent nutjobs. The same crazy women... It was the worst experience possible. We had to talk to about 15 different people before finding some american with half a brain. Then, I had three people idiots call the me the next day. My mother had to call 10 different numbers previously... This again was worst than a nightmare. They couldnt resolve a simple simple issue... This was tech support? What if someone has a real issue? This is the worst tech support ever and why do all these piece of [censored] companies outsource to these absolutely ###ed brain dead filipinos fuking cheap labor rejects? These companies are horrible to do that? They pay cheap prices to get bad service to their customers? The filipinos are the worst and every company has these ###s working for them? Why cant they work for filipino companies and use their incompetency there? Why do you stupid companies have to subject us to these idiotic incompetent brain dead filipinos? That was the worst experience ever! Finally we talkde to an american with a brain who helped solve the issue right away... And I talked to another american who gave me my password right away... >the filipino rejects would still be escalating the issue to the engineering team... What are you paying these ###ed idiots for at&t to fu*k with your customers?
Stay away from at&t and all the stupid idiotic filipino trash they hire!
The complaint has been investigated and resolved to the customer’s satisfaction.
jamaican scam
A family member was taken advantage of by the Jamanian Scams, her phone was pirated and racked up over $400.00 in international calls. AT&T states the calls were physically made by the phone in this 85 year old's home. The rep Ava ID - W71B0315 who was in the US who could barely speak English said they couldn't reverse the fraudulent charges as they were made from the physical phone in the home. The ironic part is during the dates, the 85 year old elderly woman wasn't home as she was out of town! So who is the real scammer here?
to get to the Jamaica scam they charged outrageous $ per long distance coverage they contracted with a company who just made expensive rates and couldn't dispute the charges when called from my phone.
At &t turned me off twice in 3 years first off, I had internet service with them and all of a sudden my email wouldn't prompt when I called them for service they told me they could fix it ! for $100.00 - Rip off, I since cancelled that. My X boyfriend was calling my house non stop so I asked if they could block his # they wanted a monthy fee to do that and told me over the phone since I was a long time customer they would change my phone # and waive the fee. After a month later I received a bill for the full service charge and was lied to. I sincerely feel that AT&T does not care about their loyal customers, since I had been with them since 1990.
wrong advice from sales representative
Due to a terrible wrong advice from the sales person, Jose R. in AT&T Mobility store at 349 Paseo Las Cumbres, San Juan, PR, I have to return two items: DataConnect 5GB and Home Phone Unlimited with a 2 year plan. Initially, on February 3, 2013 I went to the store to get some consulting. I told the salesman, Jose R. that I was currently with Claro Telephone Company, but since I have 4 cellular phones with ATT, I would like to know what they could offer me. I work for a cosmetic company and among other things I have to translate many press releases that I received from the company through Internet, so I need a plan with a good Internet and a phone, because I’m constantly connected due to my work. He offers me the above equipment. I trusted his advice, but in only three days I use all 5GB Internet access, it turns that it was not unlimited. I call by phone and discovered that I was wrongly advice, so I went to the store on February 11th to return the equipment and explain to another salesman all what happen, he told that I have to talk to the manager, she was unavailable until the next day February 12th. I told her that I have to return this equipment not because it was damage or doesn’t work properly, but it wasn’t what I need, it doesn’t meet my expectations! I explain the salesman my needs, that’s why I ask for advice in the first place, I trust his expertise, but sadly I was wrongly, misinform. Now, begins the real problem. The store only was interested in charging me the restocking fee $35.00 per equipment. A total of $70.00 In the other hand, I discover that AT&T Company already have issue an invoice because they charge the month in advance and also there’re a charge of $72.00: an activation fee of $36.00 for each equipment. The manager from the store insisted that I should pay the $70.00 and assured me that it will be credit from the AT&T invoice. Today, March 3rd (a month later) I discover that this credit was never made. However, AT&T took away the charge for the month in advance (sure, I have this equipment for less than a week), but they still insists in the payment of the $72.00 plus taxes a total of $84.00. So, to summarize I will be paying a total of $154.00 for equipments that I don’t have, didn’t use and most of all didn’t need because I was deceive. The real meaning to be deceive or trick its when someone promise you something and isn’t true and that’s exactly what happen to me. But, AT&T doesn’t care they just want their money; they aren’t interest in pleasing their clients or try to understand them. In top of this I lost my initial phone number, because they never told that if I cancel the account, Claro can’t carry my number back. But in the other hand, if I don’t cancel the account in this first week (they only gave 14 days to cancel), AT&T will charge me the 2 year plan. There’s no way you can win! At the end, I don’t have any phone or Internet, and tomorrow I have to put a new order with Claro Telephone Company for a new phone and Internet service. In all this process, the worst part is that my job has been affected, also I have to let know all my contacts the change of phone number, hoping that I can have the new phone soon! It’s a petty what all companies customer service had become, just words full of promises but definitely no truthful. It’s really in the past that honorable old saying “You have my word!”
I agree
gift cards
We we signed up for AT&T Uverse we were promised $200 in Gift Cards. We did not receive anything and when we called they said "oh you only get $100" after one hour and they were reluctant to even do the $100.
I am very mad but I cannot talk to anyone at At&T unless I have 4 hours to wait on the phone.
This operation is no different than a 3 card Monty game on the streets of NYC/
They should be embarrassed but they do not seem to care.
I will be sending along a similar note to the state of Connecticut so that as they apply for different licences they will have one customer who is very dissapointed and one who is Politically involved with the current Party in office.
inconsistent billing
We have been with AT&T for almost two years and we have been receiving inconsistent billing from them pretty much monthly. When we call up, we are told for a $53. 37 balance, we are told to just pay $27.35. Then next month, the bill is not $14.95 as agreed upon its $37.93. So we again have two spend two hours on the phone trying to get our questions answered. When we finally reach customer service, they inform us to just pay $24.75. And it has been laughable for almost two years!
Thanks for your help!
Scott Callarman
[protected]@gmail.com
unfair dunning
In 2011 I attempted to contract with ATT U-verse for Internet service. When their installer arrived he was unable to install the service because there was no telephone jack near the equipment that it would have been connected to. He said it would cost $300 to wire my apartment for AT&T's Internet service. I declined to invest the $300. The installer...
Read full review of AT&T and 1 commentthumbplay charge
I deleted a text from thumbplay and have been charged 9.99 a month. complained to att about it and they took off charges for last 2 months but said tough re the year it was on because i didn't notice. that's true...but this is still theft...they admit it is theft...just won't do anything about it. i imagine there are a decent amount of people paying lots of money to thumbplay through their collection agent att. att is guilty and thumbplay is guilty. anyone want to join me in taking these folks on.
Feeling pretty good about the fact that AT&T has to refund all this stuff to all its customers. I had filed a complaint with the FCC, and am guessing others had as well. Doubt there will be enough in the settlement that was agreed to for everyone to get all that is owed.
doubled billing will not refund, issued credit
I moved from Palmdale, CA to Los Angeles, CA, 2/2011. AT& T informed me that their, U-Verse service was not avalible in my new residence area. I was set up with a new account, which I had placed on auto payments. Recently while reviewing my bank statement, I found out that from 2/2012, until present AT&T has been double billing me ($43.00) payments on this account. On 2/20/2013, I called AT&T to correct this problem. They admitted "We have never had a problem like this, and this is our fault". Today I received a statement that my account was credited ($582.10) I specifically requested that this over paid amount be given back to me promply.I spoke with Rebecca (Refference #[protected]) Friday 2/22/13, She promised she would Call Sat. 2/23/12, between 1:00-3:00 PM, I changed my weekend waiting to receive a call. As of 2/27/2013, 6:10PM, to, It is now 7:0PM 2/27/13, I'm on the speaker phone trying to care for this problem, I have been hung up on 3 times, now on the 4th call I'm still on hold, I'm getting the royal run around. Can you please help me. I'm still on the phone with customer service. Please Help. Thank You, Eric Wesson
Fraud Legal Services (FLS) represents individuals throughout the US who are victims of fraudulent charges, fees, contracts, reimbursements and claims. Our focus is on telephone, internet, satellite, and cable companies.
Based on the details of your complaint, I think we have a worthwhile case against the company.
The Consumer Fraud Act (CFA) holds the company responsible for any billing and service problem, even if it was not intentional. Also, the CFA makes the company pay my attorney fees if I am able to prove they are at fault and recover all or a portion of your disputed amount.
Would you be willing to allow me to represent you? There would be no cost to you, and I would not take any refund the company makes to you now or in the future.
If you don't want to give up on your dispute, you can submit the details of your claim to me online at www.fraudlegalservices.com or email attorney@fraudlegalresources.com or call [protected].
Let's make the company pay!
Blake Thomas
Attorney at Law
Fraud Legal Services
bill
In feburary of 2012, we had my sons internet turned off. We paid our final bill. At&T waited one year later, then sent us a bill for $100.44 as a final bill (so called). The internet was only $15 a month then. If it was shut off, how can it be $100.44? I spent an entire afternoon on the phone with AT&T and their (automated system to make things easy and fast) and was sent to at least 6 different people and none of those could tell me exactly what the bill is for because it was so old, it wasnt in their system anymore, how can i be responsible for a bill of UNKNOWN ORIGIN? I am DISPUTING this bill of $100.44 till they can tell me why it is and why its so high ...
AT&T has charged A $12.95 on my bill from OAN services.
We do not know what OAN is. There was nothing on the bill saying what the charges are for. We called AT&T, but did'nt get any satisifaction.
I was with at&t for lone time and I transfered to vonege on october 14 and I confermed with vonege and they gave me the purchase tiket and I made phone call to UK on october 20th and I got a bill for $169 for one call and I can afod to pay and they are not right.
We experienced a blackout a few months back.(It affected the entire neighborhood) I called AT&T and told them about the outage but did NOT request a service call because the power came back on in 45 minutes. If I had requested a service call (which I did not), I would have called them and cancelled it. The next month I recieved a bill for a $55.00 service call. I called several times to dispute the charge, but they told me that I would have to pay it anyway. I reported AT&T to the Public Utilities Commission. I refuse to pay for something I did not ask for.
Ready to fight back? Consumer Fraud Legal Services has Consumer Rights lawyers who focus exclusively on defending customers from fraudulent billing, contracts, and service problems like the one you have recently experienced. Using the Consumer Fraud Act, we will try and get you a refund. Regardless, our time is free. If we win, the law requires the company to pay our legal fees.
Contact CFLS at:
[protected]
attorney@fraudlegalservices.com
www.consumerfraudlegalservices.com
Oan is a 3rd party provider. They are a bogus “voice mail” service that you probably accidentally signed up for when you filled out some “contest” on the internet. AT&T makes a percentage off all these charges on your bill. They are fully aware that these are scam charges but since they are making money at the customers expense…THEY DON’T CARE! Also, since by the time that the customer notices that it’s on the bill, it could be months and months and months, I use to see charges on the customers bill going back a year or more…so, when you call, the poor rep on the other side is only allowed to give you 3rd months worth of credit and to fight it out with the 3rd party provider for the rest. The customer usually takes that 3 months worth of worth credits and gives up on the rest…so the 3rd party provider makes money…ATT makes money and the customer gets screwed! Don’t give up! Insist on speaking to a supervisor…don’t take it out on the helpless rep on the other side of the line that isn’t just taking your abuse but 50 other customers abuse daily plus being harassed by the management. Ask to speak to a supervisor…all they do is sit on their ### all day anyway…don’t take no for an answer! Get the supervisors name and number and follow up w/in 48hrs because the supervisors are also told to sit on these request so the customer will give up. Request a full refund from the first moment your were charged for these bogus charges plus request a “block 3rd party misc charges” block on your line…IT’S FREE! Good luck!
wireless cell phone service
i wanted to stransfer my internet service from one apartment to another, well ATT said they could match my internet, cell phone plus cable TV.between my wife and I we spend $135 per month 2 cell phones, netflix and internet.
well so the ATT rep said she could make it all for less then $200.00 so i agree, . when i check my bill for all my service was over $300..00 per month so i decided to cancel before the 14 days perior.. i returned the equipment and today i received a bill for $346:.65 for cancelling the wireless service?. so to start they are dishonest charging me that for fees..
where i leave i get no att service i have to walkout of the apartment to make a call, .
i am so mad at this dishonest and scammers working at ATT?.they just work for their commission and they don't care if they have to lie to any one.
Fraud Legal Services (FLS) represents individuals throughout the US who are victims of fraudulent charges, fees, contracts, reimbursements and claims. Our focus is on telephone, internet, satellite, and cable companies.
Based on the details of your complaint, I think we have a worthwhile case against the company.
The Consumer Fraud Act (CFA) holds the company responsible for any billing and service problem, even if it was not intentional. Also, the CFA makes the company pay my attorney fees if I am able to prove they are at fault and recover all or a portion of your disputed amount.
Would you be willing to allow me to represent you? There would be no cost to you, and I would not take any refund the company makes to you now or in the future.
If you don't want to give up on your dispute, you can submit the details of your claim to me online at www.fraudlegalservices.com or email attorney@fraudlegalresources.com or call [protected].
Let's make the company pay!
Blake Thomas
Attorney at Law
Fraud Legal Services
fraud
I've never posted to a site to complain about anything, but after googling "AT&T U-verse fraud", I realized that I am definitely not the only person who is dealing with this. I'm curious as to whether there is a way to file a formal complaint with the FCC? I've even debated talking to an attorney friend to get advice on the matter since I am reasonably sure that AT&T is making millions of dollars in ripping off people, most of who don't even realize it's happening. I've had issues with them since day 1-- I was lied to about how much I would be paying per month when I was signed up, then I was lied to again and again about credits that were being given to me over the course of the year to off-set the initial dishonesties on AT&T's part. The service itself was terrible and constantly experiencing outages, but that is not my primary concern here. Basically, every time I called complaining they transferred me to "client retention" and when I tried to cancel I was offered credits and lowered monthly payments as a way of keeping me as a customer. Typically these people were nice enough that I agreed to keep the service if the payments could be lowered since I had initially been ripped off and had headache after headache from that point on (not to mention the many hours I spent on the phone dealing with this-- the last time I called was 1 hour and 12 minutes) but even then I was paying more than I would have for comparable service from Comcast- so I was by no means getting a free ride. The hour-plus phone calls/ battles were bi-monthly occurrences-- I have NEVER spent so much time and energy dealing with any service! I should mention that I've had AT&T for cell service for years and I absolutely love them for that, and have never called to complain on that side of the business. Anyway, I had a very nice lady helping me on a recent call and she even said that she could see in my account that I was promised a lot of things that never happened, and that I wasn't supposed to be paying the monthly amount I was paying-- it should have been a lot lower (like a third lower). She probably wasn't supposed to tell me how their system works (but I'm glad she did). Basically, every time their client retention specialists offer a monthly credit of some sort (in one of my cases it was $15 per month to off-set some of the increase (but not all) that occurred when I was lied to upon starting my agreement with them) they open a ticket that is supposedly sent to the "back office" for approval. In my case, I realized that 5 months had gone by and my amount had not been reduced. I'm reasonable and open to waiting a month or so because I realize sometimes this can take time to process, but 5 months meant $75 as well as the fact that my monthly payments STILL hadn't been reduced. So after calling in and going through an hour-ish of ridiculous difficulty on the phone, I was finally informed that while the ticket had been opened in June, as of November it still hadn't been "opened and reviewed by the back office". Then when I called in January I was told "the back office rejected it". That is absolutely insane that a company can legally be allowed to promise things to customers (by the way, they say your payments will be lowered and you should see it reflected on your next bill, so they ARE promising things that are complete lies) and then not put them into effect. Furthermore, I started keeping notes of my calls and they would say that they didn't have comprehensive notes in their system so they basically refused to believe me. Well, as soon as I threatened complaining to the FCC or mentioned legal action, I was put on hold and the girl came back and said she just-so-happened to find a note in the system from a few months back that said I was supposed to get the "manager's special deal" and she was putting that on my account right away which meant a significant reduction in my monthly bill (but STILL not as low as it was supposed to be and STILL more expensive than a comparable service from another provider). It is so transparent that they are blatantly ripping consumers off (likely to the tune of millions of dollars) and they're trying to do it in a way that doesn't get them caught. Their bills contain very little detail so that people can't really figure out what's going on unless they call and go through the crazy system that takes hours, and their online chat system is always down-- again, most people won't take the time to deal with the phone mess. Furthermore, a guy in customer service there even told me that customers he talks to don't usually look at their bills very closely. They know exactly what they're doing, and I hate to see them get away with it. I would love to know how to start an investigation. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am over 80 yrs only have T.V and used computer for company i am a widow/ i got a call telling me my life line was to be cancelled and if i would move up to u verse it would save me over $60.00 a month and i quote " Your bill will never be more than $134.00 Mo. for the next 3 years if I moved up to u verse. I told him i liked my dish and the programs I had signed up years ago when Att had dish as part of their bundle. he told me that u verse was ATT it was just step up from thr old thing i had and he once Again promised
that my bill would never be more than $134.00 and all my programs would be there. I said ok and the next day a tech was here to install. there was no fee or charge because the bundle i had with ATT covered my phone computer and cable t.v, he said I would get
a monthly bill just like I had been getting. short time later week or so I got bull for some $300, 00 if I did not pay all would be turned off. well before my son and I tell them of a mix up everything was turned off i had no phone, no cell phone no way to contact anyone
the nightmre goes on my son psid to hsve thingd turned back on for me now I get another bill the is for 455.00. im seeking attorney!anyone else interested in seeking legal advice lease feel free to join us contact # [protected]/[protected]/ [protected] refer to the fraud by U VERSE
I was contacted by AT&T about their U-Verse service on 7-23-10. They were good. They informed me that I could drop the 2nd phone line that I had at the time for my fax and connect it to the same line as my phone, and be able to send or receive faxes while on the phone. They confirmed this 3 times with me and once with my wife. Then they went on to tell me that my total bill for all of my services would be $135.95 for the life of having AT&T U-verse. They also confirmed this 3 times with me and once with my wife. Well, I said go for it. They came out on 7-30-10 to install the service and all the boxes. Took about 2 hours to install everything, and another 2 hours to get my WiFi to work (some what). The installation tech also said that you could do the fax and call at the same time on the same line but couldn't figure it out at that time. After he left, I spent the rest of the evening and about 5 hours the next day getting my WiFi to work 100%. I spent the better part of Sunday and a few hours Monday looking everywhere I could find online to find out how to get my fax working the way they said. Everything I was able to find said it can't be done. Today (Tuesday 8-3-10) I call tech support to get help getting the fax to work the way they said it would and they informed that it can not be done with out spending another $15.00 a month for a 2nd line to be added. They also inform me that the total price I was given is NOT for the life of service, but is only for 1 year. After that it goes up $50.00 a month. Think if we get enough people together that have been lied to like I was, that we could get a class action lawsuit going?
Signed up for U-verse, Landline and internet for flat rate for 1 year; after 6 months AT&T starts charging more; says the people who signed me up were only "contractors" and could not make that promise and they, AT&T, would not honor the promotional credit but would contact the "contracting company" to see if they will give AT&T the credit to give to me but in the meantime I have to pay the higher rate! Don't think so. I'm going back to DISH and dishing my land line, after 55 years with AT&T.
YES! they owe me a credit of $36. constantly trying to resolve the Credit but one Dept doesn't know what the other is doing? now n collection for over$380.00 and charging me for uverse equipment I never received because come to find out AT&T wasn't capable to provide services in my area. Not to mention I am now dealing with collection agency in INDIA?...OMG! Where do I apply for a job? because I wanna get paid providing poor customer service and reading from a manual on any troubleshooting issues.
Guessing my previous comment wasn't posted. Very long story and do not want to spout the whole ugly story all over again, but know this: I signed up for the ATTUVERSE bundle of just home phone and their cable. They came in and installed everything, but not when the appointment was scheduled for. The tech had to call someone else in after he left because he didn't have time to finish. Things worked fine for awhile. The bill was to be no more than $68.00. Thought I had all the options and details of my account set up. They tried to NOT HONOR my $50 gift card with some stupid story until I told them I was going to cancel my service. No contract, right? Well... I received my card within 2 days! The rest is a nightmare. Hidden charges, disappearance of existing phone line, every rep I talked to after being put on hold each time telling me a different story and the options not all being included as in the agreement... then being charged to have to ADD them, etc. Turned in the equipment - got a final bill for 95 cents, then another for 400+, another for 700+, then even another for 1000+. Called and had an over the phone melt down with a lady who calmed me down and told me to disregard. Now they want 400+ and have turned it over to a collection agency. Had to get a cell phone because my existing phone line was cut and taken out! When I returned my equipment and asked the UPS employees if alot of people were bringing the equipment in to mail back - they rolled their eyes and laughed!
I put a very lengthy comment on here earlier today, but I don't see it. Every comment about attuverse is a year old or better. I am sure that the fraud and (in my considered oppion... robbery) is still going on. Anyone out there that has anything else to add? I've checked for class action lawsuits or anything of that nature and cannot find anything.
As a NEW ATT customer, I was offered Uverse At $14.95 a month for one year. But, my bill reflects $35.00 monthly. When I contacted them, they said they never made that offer. EVEN THOUGH the offer is still on their website. ATT is becoming known for unethical and illegal business practices.
I'm still fighting them. Once they get you your sol. I have called the Puc, and it is the only way I wa able to talk with a manager since my installation on 9/7. I put Derectv back in ASAP but have not been ablt to use my printer for two weeks. They even took my modem.
CLASS ACTION NOW. IS THERE AN ATTORNEY OUT THERE THAT WILL RERESENT US? I COULD GO ON FOR TWO HOURS ABOUT WHAT WE HAVE BEEN THROUGH. THERE CUSTOMER SERVICE IS TERRIBBLE. tHE MAKE APPOINTS AND DON'T SHOW UP OR SEND THE WRONG TECH.
SOME HELP US WHO HAVE BEEN SCREWED BY AT&T. I THOUGHT THEY WERE A COMPANY I COULD TRUST. HELP!
KAMIKID@AOL.COM
addtl receiver cost
I have been a Uverse subscriber for 3 years. In the past I have had an additional receiver and only paid a monthly fee, however, AT&T Uverse 2013 policy is to now charge a one time fee of $49 in addition to the monthly fee. This is ridiculous. Uverse customers should not have to pay such a high fee in order to use a second receiver for a service they are already paying for. Upon learning there would be a $49 fee I cancelled my order for a second receiver. Uverse may think their new revenue scheme for these receivers is a simple way to bilk their customers out of more money but they will find many customers will find it cost prohibitive to add an additional receiver, thus Uverse loses their monthly receiver fee as well. Customers may also find alternate providers that offer service through out the home without extra fees, or the novel idea of ditching TV altogether and moving online for content.
The complaint has been investigated and resolved to the customer’s satisfaction.
installation issues
I moved into a subdivision that is under construction in the beginning of December 2012 and placed my order for AT&T Uverse. I was told I it would take 2 weeks. I then got a call to say they could only get to me on December 31st. Two days before that I got a call to say that they would have to send the Engineers out as there was a problem and the Engineers would only be able to get to me by January 31st...and no they would not be installing on that date, but merely investigating why I can't get internet access meaning they can't tell me when I would get service. I've been promised several times that they would have someone over and even took a day off the one day to be home yet nobody arrived. I called several times and several times was told my case would be escalated. I was even told by a rep of AT&T to try and get another provider in the meanwhile - THERE ARE NONE that cover this area. Here is the cherry on top - neighbors directly next to me on the right and left and the one in front of me all have internet access from AT&T and some of them moved in AFTER me...the only provider in the area is AT&T so I am stuck without service and had to upgrade my Verizon data plan to avoid overages. So in affect, AT&T is costing me money I can ill afford as I wait for service. I am a single mother and sole support for my two children. I work hard and there are days that I could work from home but due to not having access I have to commute every day into the office. I understand that there are people with way worse problems but really, in today's day and age it is beyond pathetic to have to wait for over two weeks for internet service let alone 2 months while everyone around you has access. I'm about to go to the media with this issue. You cannot tell me that it is acceptable and perfect customer service to be given the run around for this long and still have no service.
The complaint has been investigated and resolved to the customer’s satisfaction.
sales tactics
This afternoon I had a knock on my door. I've posted a "no soliciting" sign clearly on the door, so as to only have friends, families, and emergency knocks on my door. I go to the door to find two representatives from AT&T. Both reps were very nice, although the second one barely said a word the entire time. They proceeded to ask about my TV and Internet...
Read full review of AT&T and 18 commentsunscrupulous practices
My husband and I have been with AT&T 15 years. In Oct 2012, we called to question something on our bill. During the conversation, my husband was offered a free texting promo for 6 months (which was thru April 2013). He said ok, we'll try it. The next month, of course, we were charged IN FULL for texting. After 45 mins on the phone, they credited our account and it was fixed.
After accruing several thousand rollover mins, on Dec 26, 2012, we called to reduce our minutes and drop one lower price plan (savings only $10). Because I phoned mid month, we agreed to change the plan on Jan 20, 2013 at the end of our billing period. So our plan was NOT to change until Jan 20, 2013. The very next day, Dec 27, 2012, we noticed our texts weren't going through. We called AT&T and they said our 6 month promo was dropped. We asked why? They said it was because we had downgraded our plan. FIRST, the guy I spoke with on Dec 26 said absolutely NOTHING would change on our plan...evidentally, he lied!. After arguing on the phone with the current rep, I said FINE, WHATEVER...but that's not to happen for 3+ more weeks! As of today, our plan has not changed at all...we are paying full price and still entitiled to the free texting promo until Jan 20, 2013 when our plan changes over.
Here's the clencher...this is what both the AT&T representative AND her supervisor told me...OUR TEXT PROMOTIONAL WAS CANCELLED BECAUSE OF OUR INTENT TO CHANGE OUR SERVICE. Can you believe this S***T! THEY HAD NO RIGHT TO DO THIS! We were currently paying FULL PRICE and nothing had changed on our plan...yet they cancelled our texting because they simply had KNOWLEDGE of our intention to downgrade our minutes. I told them this was deceptive and down-right fraud and instructed her to reinstate our texting for free until Jan 20, 2013, IMMEDIATELY! The supervisor refused. I told her "if I had called and changed our plan on Jan 19, they would not have been able to drop our texting ahead of time, so what makes them think they can do it now?. She said, "that's AT&T's policy". Because we called ahead, they changed our plan simply as a PUNISHMENT for INTENDING to lower our minutes. (it's like calling your auto insurance and telling them your want to lower your deductable at the end of the term and they decide to cancel the insurance immediately on one of your vehicles without telling you)...absolutely ridiculous!
Needless to say, after telling her we are done with their EFFING company for good, I hung up. So today, Jan 1, 2013, my husband and I RETURNED our new (Christmas gift) AT&T phones and have gone with another provider that offers no contract, free long distance, phone, texting and internet for LESS than our bare bones phone only AT&T plan. We have paid TOP DOLLAR over the past 15 years for cell phone service (we never bothered with promotionals) and THIS is the way they treat us. DON'T DEAL WITH AT&T...IF THEY TREAT EXCELLENT LONG TERM CUSTOMERS LIKE US, LIKE THIS, THEY WILL FLUSH YOU DOWN THE TOILET. These people cheat you and lie to you and find it acceptable to change your plan as they see fit...holding you hostage. Luckily, we were not on a contract...we always paid full price for a phone because we didn't like being manipulated into a contract with someone we didn't trust (we had many issues over the years) but this one broke the camels back. Someone...(hello Attny Gen office?)...needs to stop them from cheating customers and unscrupulous practices.
Even someday down the road if it costs us more money, we will NEVER, EVER deal with AT&T again.
Ok so let me start by saying that your whole idea that att is out to screw their customers is complete bs. READ YOUR CONTRACT! ALSO ASK QUESTIONS BEFORE MAKING CHANGES! att reps (like me) are human and we are here to help our customers to the best of our abilities. Policy is policy! Dont expect to get extra special treatment just because you have been with the company for 20 yrs... we treat EVERYONE equally! As a receivables management rep I deal with people like you all the time. And reading your story, sounds like you were one of the many customers looking for hand outs and credits wherever you could get them. If you make your payments and speak to us like we are people and not f**king slaves/robots we might have been more wheeling to work with you. And i would love to hear about how you like your costly service with verizon. Honestly this is a first for me to hear from anyone about how great their cust service is. You sound like a typical spunger who just wants everything for free and has no regard for the cost of service and the working of a billing system or policies that have to be followed no matter the customers tenure policy does not change and barking orders and harassing our reps gets you absolutely nowhere. We take care of our customers loyal customers. Dont expect special treatment when you call in with an attitude and dont try to intimidate our reps by threatening to cancel. We are not going to get on our knees and kiss your feet and beg you to stay. Respect patient's and understanding goes a long way. We value our customers and will stand by them and show respect and make it right. And your post will have no effect on att as a company because people like you are few and far between and in the end you are the reason you got ### customer service. Have a great night
harrassment
Any time I call AT&T about anything, the next day they call me from a "Caller Unknown" number, and continue calling about every 30 minutes. The first time this happened I was in a meeting and I came back to my desk and had 5 missed calls from the same number...it was AT&T. Today, they started calling me at 8AM on a saturday and have now called 3 times. If they are trying to have good customer service, this is not the way. It is annoying and if it was that important that they need to keep calling, then leave a message.
The complaint has been investigated and resolved to the customer’s satisfaction.
overcharge
I am being charged for service when I have not even had my equipment. I have contacted at&t several times about this and they say they took care of it and now I have been turned into collections. I need this taken care of please.
Having my own issues with AT&T now. Just tried calling but it not during normal business hours. It seems that after the initial 30 days from signing up I now have an increase in my bill. Read my customer service agreement and I can get out of in the first 30 days, #@!. Never again AT&T uverse. I had my cell phone service for 12 years and have been very happy. Their UVerse area seems to be a rip off.
I will try calling tomorrow during normal business hours. I will cancel my contract, and will file a complaint with FCC if I get any hassel from their outsourced customer support people!
U-Verse Missouri - AT&T failed to provide free gift card for agreeing to service, even after asking about the promise.
Now, AT&T has misbilled my account from day one. Several calls gave me some sort of "credit" but I could never figure out how they came up with the numbers, so I just ignored their "so-called credits" and just kept paying what I agreed to. The very first customer support person I talked to told me to pay what I agreed to and AT&T would get it straightened out in a few months. I did what she recommended. I paid exactly what the contract I signed and agreed to every single month. I paid early, every month. My bill grew larger and larger with bogus charges. Calls to customer service agreed there were a lot of problems, but no way to zero out my account because idiots run the show and can't do math. Eventually, AT&T sent me nasty "we are going to shut off your service" letters if I didn't pay the "overcharges" they accrued on me. I refused and just kept paying my correct bill early, every month, just like clockwork. (My overages are not up to about $33.00 overcharged after 13 months of service.) I have my original contract, every single one of my payment confirmations, and am ready to sue (it cost $75 to file the arbitration paperwork, but I'm ready to do it.) Calls to customer service don't help. The last (of 4) calls to fix this so far during the year, I endured threats and intimidation from a customer support "kid" who insisted my account was fixed and they had no plans to correct the overcharges any more. (Okay, he might have fixed the overcharges, but that didn't stop the fact that they were still overcharging me every month and the corrected problem would just continue..
Okay, we are battling, but the last AT&T stunt really pissed me off. On Monday while I was at work, AT&T took my on-file debit card and used my info to pay my account in full without my knowledge or permission. I have never authorized AT&T to auto-debit my account and believe this is equivalent to theft. (Can I charge them with that?) I'm in the process of reversing charges now, but I have to call AT&T during "normal business hours" to get their denial that they did this so I can record their denial to continue processing wih VISA, my bank, and of course, I'll be filing an FCC complaint as well. (I thought only Skype was that criminal of an organization to attempt a debit on an account they had no authorization to use!)
For all of you with serious complaints, please consider documenting your case with the federal FCC. They are MARVELOUS at getting results. If nothing else, they will bury your adversary in paperwork, and with enough customer complaints they just might do their very own lawsuit as a class action case. I haven't tried FCC on AT&T yet, but it's been a wonderful consumer "get even" tool for other big company scammers. Just steaming a little hear because it's the middle of the night and I can't yet call to get AT&T to explain themselves for stealing money from my bank account...
We have been AT&T uverse customers since april 2010, we were one of the first houses in Washington, MO to get uverse and it has been nothing but trouble ever since! First with our billing, charging us different amounts every month. Then our service which we have always everyday had problems with, our tv service, internet, and wifi is always having interuptions! These interuptions range from a few seconds to 10 - 15 minutes! We are sick of them, we have had techs come out at least five times! Same answer every time we can't find a problem try changing your router, well we did that and still nothing!
AT&T Has been doing that for yrs just like sprint all they care about is MONEY. You can dispute it but I wish you all the luck. They don't make it easy. You can contact the BBB I don't know if they will help but it is worth a shot
About AT&T
One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.
In addition to its internet and wireless services, AT&T also offers a range of entertainment options. This includes its DirecTV satellite television service, which provides access to hundreds of channels and on-demand content. AT&T also offers streaming services through its AT&T TV and HBO Max platforms, which allow customers to access a wide range of movies, TV shows, and other content.
Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.
AT&T Customer Reviews Overview
One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.
Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.
AT&T also offers competitive pricing, which has been a significant factor in attracting and retaining customers. The company's plans are affordable and offer excellent value for money, making it an attractive option for budget-conscious consumers.
Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.
Overview of AT&T complaint handling
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Mr. Mayes,
We are here to help! At Consumer Fraud Legal Services we have consumer rights lawyers who focus exclusively on defending customers from fraudulent billing, contracts, and service problems like the one in your consumer complaint against AT&T. Using the Consumer Fraud Act, we will try and get you a refund no matter how small the amount. Regardless, our time is free. If we win, the law requires that AT&T pays our legal fees. It does not cost you anything to talk to an attorney or visit our website. We hope to hear from you.
Contact CFLS at:
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