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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T reviews & complaints 2158

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3:28 pm EST
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AT&T cell phone bill bait and switch

last month I contacted att to pay the phone bill and have them remove my wife's phone and various other services as she has passed and no longer needs them . while speaking to the rep on the phone I inquired as to how much my total bill would be for just one phone and was told it would be $45. for everything . I asked again if that was what the total bill would be, including everything, no surprises, no hidden fees, no b.s. and was told $45 dollars is exactly what my bill would be, every month . fast forward one month and today I go to pay the bill and they want me to pay $59.82 . I call them and ask them how they think they can justify adding the extra amount to an agreement that they made with me last month and I am told it is for taxes and fees . I explain to the att rep that last month I was told it would be $45. and no more and if she doesn't believe me she can go to their phone recording records and hear it for herself . I explain that one side in a contractual agreement cannot unilaterally change a contract and that bait and switch is not only morally and ethically wrong it is also illegal . the rep then asks if I would like to talk to her supervisor, to which I reply, no, I just want to pay the agreed upon amount and get on with doing something more productive with my time . I hope some lawyers get wind of this bait and switch nonsense and eat them for lunch .

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3:40 pm EST

AT&T u-verse tv / directv unfair and costly practices

During our initial installation process of U-verse internet on 25 August 2015, we mentioned to the the technician that we originally requested U-verse TV but were informed during sign-up at the Snellville, GA store that this was unavailable. The AT&T technician stated that this was not the case and that we had more than enough bandwidth to deliver both U-verse internet as well as U-verse TV. As such, we should have been given the choice of U-verse TV and not just Direct TV as our only option at sign-up. Now being informed of this we immediately tried to make the switch from Direct TV to U-verse TV as we originally asked for however we were informed that we would be forced to pay a Direct TV termination charge of $460.00 in order to make the switch to U-verse TV. We contacted the Retention Department and spoke to a representative and were offered compensation for the cancellation fee in the form of a $150.00 credit to our U-verse account, a $150.00 VISA reward card in addition to a $100.00 "Closer Coupon Debit Card, " whatever that means. We also specifically asked the Retention Department if any additional fees would be billed to recapture the credits; both the representative and her manager said "no." In light of this promissed compensation we went ahead and canceled our Direct TV service and had U-verse TV installed that very same day. Although we received the $150.00 credit, we have never received the remaining compensation as agreed upon by AT&T U-verse. We have attempted on several occasions to contact the Retention Department on 19 October 2015 but were put on hold for over 90 minutes only to be disconnected. We spoke on another occasion with their customer support representative, after being on hold for 88 minutes, and explained the matter. We were told someone would get back with us in 2 days; to date we are still waiting for that call. To add further damage, we were charged 3 one time equipment fees totaling $147.00 plus installation fees of $33.00 per month for 3 months totaling $99.00; we were never informed of these charges. As a result of all this we have expended $556.00 in net fees just to have AT&T provide us U-verse TV as we originally requested. Additionally, AT&T hit us with a rate hike from $60.00 to $75.00 per month without any prior notification. We are extremely dissatisfied customers with AT&T due to the initiated blunder made by their store employee(s) in Snellville, GA in addition to the undisclosed installation charges and now regret our decision to ever give AT&T U-verse a try. In our opinion AT&T really dropped the ball to acquire our trust and satisfaction as we went from bad Comcast service to horrible AT&T service. We deeply regret ever leaving Comcast; at least they did not burden us with the number of outrageous charges made by AT&T.

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3:27 pm EST
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AT&T wireless

It's simple. I pay a lot every month for AT&T wireless service. When I called to complain that I get virtually no services at my house, I was told that I could pay $149 for a micro cell which runs off of my Comcast high speed internet. Really, I must use my Comcast service in order to make my expensive AT&T service work correctly? Really? The phone rep flippantly said they cannot guarantee quality service to all locations. Well, I only switched to AT&T after talking to them about the possibility of this specific problem. They looked at all their charts and said that I should have excellent service in my home but if I do not then I can call them and they will make it work correctly. Great before the fact service, horrible after the fact service. You lied to me in order to get the sale, AT&T, and now I want what I have been paying for all these months. I am not going to pay the $149.00 to make the service work for which I have already paid. But I am considering a lawsuit to recoop the cost of having to switch to another carrier because I would not be in this situation if the AT&T rep had not lied in order to get the sale.

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3:24 am EST
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AT&T unauthorized deduction.

I purchased AT&T zim card in Montclair and we agreed to pay monthly in the amount of $60 only. I heard from my daughter that she's paying in cash. I notice that it is automatically deducting from my debit card. But e last Sept. they deduct $10 plus the $60 for the monthly. For the month of October 9, 23, 27 and 29 they deduct $10 each equivalent of $40 what for? I don't know why are deducting $40 which I paid $60 dollars already. Now they start deducting again this Nov.2 and 4 in the amount of $20. Appreciate if you could tell me what are those charges deducting in my debit card. Please kindly reverse the charges otherwise I will cancel the services. Thank you.

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7:18 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

AT&T rewards card

This is crazy! I can tell that At&t values customer satisfaction the least ! I started my contract with At&t (U-verse) early August and I was supposed to receive 250$ Visa gift card. After about 3 months I noticed that I have not yet received anything! I called them and they told me that they have sent me mail and email (which I never received) and I was supposed to use the information on those and claim my reward. Now that I did not claim my award it is EXPIRED AND THEY CANNOT GIVE ME THAT ANYMORE! Apparently no where in the term and conditions that I agreed to in the beginning of my contract it says that if I do not claim my reward till specific time it will get expired and I will not be able to receive it any more! The only thing that I was agreed to was receiving 250$ which was part of the deal that I paid or it and part of the reason that I initially strated my service and contract with At&t. Now they just tell me that THEIR SYSTEM DOES NOT ALLOW THEM to issue me 250$ gift card (or credit on my account) just because it is now EXPIRED! To me it is real STEALING. It is so easy to say that I promise to give customers 250$ and if they did not claim it by that time I will not pay them anymore and I am not even going to tell them at the beginning that if they do not claim their reward by a specific date it will expire!I HAVE CALLED THEM SEVERAL TIMES and reward center says that customer care cenetre may be able to help me and customer care center tells that maybe reward center can be able to help me! And honestly they are not at all helpful and sympethatic. They just tell easily that they cannot do anything! well what would they say if I say I cannot pay my bills?! I AM FURIOUS AND VERY FRUSTRATED WITH AT&T. I want the 250$ that I was promised to receive!

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Update by bobylhaj
Nov 05, 2015 12:25 pm EST

This issue has been resolved.

Resolved

This issue has been resolved. AT&T customer service contacted me and credited back 250$ to my account. This issue has been resolved. AT&T customer service contacted me and credited back 250$ to my account.

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FairWarning2u
, US
Nov 16, 2015 11:27 am EST
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We switched our internet and TV services from Time Warner cable to U-Verse when this service became available in our subdivision. We were told we would receive $150 in Visa gift cards (one $50 and one $100). I called ATT customer service this morning to follow up on these cards since we had not received them. The customer service rep looked at our account and verified that the rewards were noted on our account as being due to us and gave me the phone number of the rewards center to inquire into when we would receive our cards. The first person I spoke with said all our rewards had been "cancelled" and could not provide an explaination as to why. I then spoke with a "supervisor" who said he could send me a $50 reward card but not the $100 card we had been told we would also receive.

This sort of unethical business practice is entirely unacceptable. If you sign up for ATT service and you are offered gift cards, be sure to record the call and get the name of the employee who told you what cards you would be entitled to. Otherwise you will have no proof and no recourse to address these deceptive practices.

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4:51 pm EST

AT&T customer service

I contacted ATT Oct 1 about my MYFI using data exorbitantly. After 2 hours on the phone with someone who did not speak very good english, have very good customer service skills, parroted the problem and wouldn't answer my questions, and finally acquiesced and got a supervisor. At the end of the call I asked for the notes on the account to be texted to me (which they were) and verfied with them how things would be handled. Lo and behold, my new bill DOES NOT include that credit. So I called ATT customer service who said there were no such notes on the account. Again, the talking over, the not answering my questions about what the notes said, and NOT answering what I was trying to resolve. I asked to speak to a customer service supervisor, who then said in order to help you we will need to trouble shoot your MYFI. I asked what about the credit that was promised, and now I am being billed for the overages of data due to the MYFI? You'll have to troubleshoot your myfi and then we will go from there. ATT customer service is so awful, I am ready to close my account and forget mobile. HORRIBLE!

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10:50 am EST

AT&T directv bundle

Wife had to go to AT&T store about my daughter's phone. While there...sales rep.(manager of this store) got my wife interested in the Direct TV. Told her AT&T was going to stop U-verse, shortly. Explained to my wife that we could sign up and try it for 30 days and if we didn't like it they would switch it back to U-verse at no charge. They scheduled a time to hook it up.(no contract had been signed) I wasn't "sold" on the deal so my wife called. Not only did they tell her that there was no period where we could get it switched back, but that it would cost us between 400-500 dollars termination penalty...even if we decided to cancel before it was completely installed. I said we were cancelling our order and they tried to tell me that the termination penalty would apply because we scheduled a hook-up. I politely asked them to bring me a "contract" that we had signed, signing up for the service. After that...they turned completely rude and threatened to take us to court for the penalty fee. I told them not to forget to bring a signed contract with them to court. AT&T can be bad, but I never thought they would get this bad. I also pointed out that our original contract for U-verse no longer carried a 'penalty' and that I was going to "shop around" for a different provider. This happened on the 30th of Oct. in San Antonio, TX. Chances are good that we will switch providers...if U-verse gets dropped by AT&T. This is a total rip-off for the consumer.

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10:33 pm EDT

AT&T mobile service

Att setup an automatic withdrawal without my consent. When questioned about it, the customer service representative told me it was an error and cancelled it. Low and behold the money was taken from my account the next day. I then received a message the very next day that I was re-enrolled in the automatic payment program! I called back to dispute the payment and the enrollment and was met with only more grief! No solution, no apology..Just a contact your bank to dispute the charge. Shame on you ATT!

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9:35 am EDT

AT&T very bad rude call center rep

I called in to see why my phone service was not restored. The representative jamel williams was trying to upsale me. I told him I wouldn't get approved for a credit check, this rude guy ran my report anyway, after I asked him not too! He asked me for my social said he had to verify my account. I gave it to him and then he tried saleing me again saying I could pay $100 for phone cable and internet, then said I could pay $50. I told him I did not have that money and all I wanted was for my residential phone service to be restored. He said it was fully disconnected so I would have to pay. I told him it was not my fault! He said I would still have to pay. I asked to speak to his sup. He said she wasn't available. I said well is there another sup. He said no. I said i'd hold. He just hung up immediately! This was the worst experience I have ever had. This guy ran my report. I'm filing a complaint because he ran my credit report and his concern was only to sale me and when he couldn't and I refused, he got pissed. I have been a loyal customer with att, even cell service for over 12 years with 4 lines. This call was about 9:50pm on 10/20! Something needs to be done and i'm filing as many complaints and contacting the fcc about this.

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3:15 pm EDT

AT&T u-verse billing

I added U-Verse to my home system which had att telephone and internet. When I first contacted AT&T to add the U-Verse to my home I was told that my bill would be $105.00 plus tax. Sept. I received a bill from att for $337.46 to my surprise. I called att and spoke with The agent Grace on 09/21/15 and was told that I would have to pay $187.76 because I started in the middle of the billing cycle, but the monthly statement would be from know on is $119.95. I received my bill on 10/19/15 for $125.14 which was more than I was told it would be . I called att and spoke with Diane on 10/23/15 and she said my new bill would be $128.95. I just don't understand why att can not stand behind a verbal agreement. I have dealings with att before and it seems the they charge anything they want I as a consumer I have to call and confront att about there charges.I really don't no what to do.

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googles cash detective
Palm Coast, US
Oct 23, 2015 3:18 pm EDT

I added U-Verse to my home system which had att telephone and internet. When I first contacted AT&T to add the U-Verse to my home I was told that my bill would be $105.00 plus tax. Sept. I received a bill from att for $337.46 to my surprise. I called att and spoke with The agent Grace on 09/21/15 and was told that I would have to pay $187.76 because I started in the middle of the billing cycle, but the monthly statement would be from know on is $119.95. I received my bill on 10/19/15 for $125.14 which was more than I was told it would be . I called att and spoke with Diane on 10/23/15 and she said my new bill would be $128.95. I just don't understand why att can not stand behind a verbal agreement. I have dealings with att before and it seems the they charge anything they want I as a consumer I have to call and confront att about there charges.I really don't no what to do.

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1:48 pm EDT
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AT&T activating a new phone

I ordered an upgraded phone using the Next plan. I attempted to activate I check the account and the Next contract had been applied to my old phone. And whenever I try to activate it I get a message that there are no available numbers on my account. I tried talking to AT&T but was transferred to the Billing Dept. Seriously!

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12:44 am EDT

AT&T u-verse internet and phone

My DSL mysteriously went down just as I got a call the caller ID said AT&T the voice told me that they had stopped my DSL & had to upgrade to U-Verse. They sent a tech who brought the with no battery & further installed it incorrectly, made several holes in my walls clear thru to the outside & was about to leave them all open. Put his dirty hands all over my freshly painted walls in the office. Next day or 2 the power went out due to a storm & of course no service since there was no battery in the box. It took 3-4 hours speaking with about 5 AT&T reps to determine the box had no battery. They did not provide any information on the difference for programming call forwarding, removed all my special features and when I called them the rep told me to look it up on the web-site! 12 months later my bill doubled! When I asked they said the info was in a billing statement of course it was bunched up with other stuff we do not look at other than what is owed. This is unlike their ads for additional products like U-Verse TV which covers 1 full page & then another 1/4 page. Due to the increase plus a charge of another $7.00 I had problems making the payments. ****Why is AT&T the only utilities company that does not have a better assistance for Low Income, Disabled Citizens or Senior Citizens? That Life Line they have is RIDICULOUS-you would have to be destitute to qualify. That program needs to be seriously reviewed & re-vamped. Those Executives are rolling in the $$$$ from our sweat & hard earned money. I say boycott AT&T & cancelled all services. See how they like it. That will be my next step.

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10:57 am EDT

AT&T digital life security system

On Oct 5, ATT installed a security system, I had received additional equipment as a gift, so decided to return 3 sensors expecting a credit, I was told no by Broadway a supervisor, so I asked to have them returned, he said no again, so I told him that I sent them in if I cannot get a credit, I want them back? he basically said it is our policy...I would like to have my sensors returned to me or a credit.

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TLamPow
, US
Dec 19, 2016 10:35 pm EST

They can't monitor garage roll up doors. They don't have the capability or equipment to do so. Sales/install rep lied when the system was installed. REVIEW OF AT&T Digital Life Home Security: They can't monitor garage roll up doors. Their sales and installer said they could and that we were. They don't have the capability or equipment to do so. They don't tell you that up front. We discovered it after the 14 day cancelation period and are now stuck paying a HUGE cancellation fee to move to a company to do what we thought we were paying AT&T to do. If you have AT&T Digital Life, someone can break into your home via your attached garage roll up door and rob/harm you and no one will know, no one will call, no one will come. It certainly gave me no peace of mind at night when I put my head on my pillow. How can they live with themselves knowing this? How is it legal to conduct business this way? Don't even get me started about the false alarms that do happen for other doors/windows in the home, alarms that don't go off when the system is set to ON, the calls that don't come to check on us, and the one time they did call and didn't even ask for the 'safe' word. DO NOT give these corrupt crooks your hard earned money. The digital key pad they include in the install package they now refer to as a 'novelty' item and do not support it. It does not work. They offer no refund for it. The wires during installation were patched together with tape and was a hazard. We offered to let them correct the matter, they sent a technician to install a garage door opener. It does not allow them to monitor the garage roll up door. We would still be at risk with the entry point of the garage roll up door. We expect the early cancellation fee to be waived and our monitoring fees since installation refunded since we have not been monitored as promised during our sales pitch and during the install. We requested the log of all contact and after multiple requests, we have received NOTHING. The only thing they will protect/monitor is their own pockets. What did we pay them for each month? We were not fully monitored. We were not protected. They offered to install a camera at our garage. It does NOT solve the monitoring issue, a camera won't call the cops when someone breaks in, it is their admission of fraudulent sales practices. SHAME ON THEM #ATTDIGITALLIFE

#ATTDigitalLife

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10:47 pm EDT

AT&T possible spoofed svc call: free text: message to call [protected] regarding uverse service and phone change

My mobile phone rcvd a text, supposedly a Free Text: with message regarding Uverse service and phone change scheduled for 20 Oct, that they needed more information and a call from me to resolve it I then called [protected], and experienced the longest delayed service tech calls that we have ever had with ATT. rediculous. I patiently listened but the Indi service tech, In India, was barely able to speak with me through this problem. and made both my wife and I alarmed that we had out phone spoofed by someone posing as tech support. This is intolerable. We ALso found several comments on-line that claimed [protected] is a spoofed call and illegitimate. What's the deal? why should we ever have to call to further activate a newly set up Uverse bundled with upgrade to VOIP just completed yeserday 10/16/15 our previous VOice # was set to be ported over by 4 days or 20 Oct, these Indi techs then told us after accessing our account details, and confirming with our PIN, ( I now understand AT&T techs should not need my PIN) after a 35 min call we may not get the same phone # and they then placed us on hold 10 min. before saying they have a solution which will take our old phone # to a new account and when we call on the 22nd it will work. I spent over 45 min on this frustrating service call, and am concerned our billing accounts may be screwed up now even if we do get VOIP correctly for our prior home #. ; ((

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4:26 pm EDT

AT&T bundling of wireless and directv

I went to AT&T store to make sure my son had access to our account so he could use the insurance to replace his phone. When we were there the customer service representative talked us into bundling cell phones and Direct TV by stating that we would get a wireless receiver and watch tv in garage. Wow we thought that was cool. Well it was inaccurate information as the installer stated it would be $100. We specifically asked if the auto bill payment with bank would be uninterrupted and Laura said it would be still be in effect. A month into the service we found out our AT&T cell phone bill was outstanding. We have spent 8-10 hours on the phone and in person trying to straighten this out. We went in to store on Monday and paid outstanding balance of $145 and 4 days later Direct TV turned off the service for non payment. This was the same day we received letter in mail from AT&T that we owed $289.42. The monthly cell bill is approximately $145 a month and we have been customers of AT&T since cell phones came out! Mind you ... the actual AT&T Bill isn't due for a couple more weeks. We never received a direct TV bill and the AT&T Bill was not due yet! The lady at AT&T ... after going through 3 other ladies finally told us there was no explanation for the problem as the AT&T Bill wasn't due until the 3rd and she did not know what was up with the Direct TV service shut down as we we only had it a month. I am so frustrated and disappointed with AT&T as they offer this bundling service and are NOT handling it fairly. The automatic bill pay should have been worked out on day one.

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10:29 pm EDT

AT&T I made a post on at&t facebook page

On oct. 12, 2015 I posted a message on at&t facebook page.. Still awaiting a reply from linda b social media specialist and steve b social media manager — made another post today oct. 15, 2015 requesting a reply — I am hurting within because I have been an at&t customer for 15 or more years — I stayed with you during your good, bad and ugly times.. I would expect better customer service — I deserve better service — I asked if I should stay or go — my contract ends next month — with this kind of customer service — at&t may have already answered my question —

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7:33 pm EDT

AT&T reward card

I recently moved to a new home and decided to give Uverse a try. I researched offers on-line and then called with questions so that I could make a decision. I decided to purchase the bundle(tv, internet and phone). The reward that was offered was a $300 card. Also I was told I could receive an additional $50 if I linked my cell phone for billing. At the time I wasn't able to complete my order because the previous tenant hadn't canceled their services yet. He gave me my account # and told me to call back to schedule installation, once the unit was in the complex's name or mine. A couple weeks later I called to schedule my installation. I also upgraded my internet speed at the time. The representative that I spoke with said I would receive a $200 card. I then explained that this was not correct and that it was $300 plus $50 for linking my cellphone. He said he needed to check with someone and placed me on hold. When he came back he said that I was correct and would receive my card after having services for one month. I finalized the day for installation. He said that I had a new account #, I did ask why when I had already been given. He said that he had to re-write my order. I didn't think anything about it until I receive a letter stating that I would receive a $200 dollar card. I called at that time and was told that it could take a little time before my other rewards to show. I was told to call back after I completed 30 days of service. I did as instructed and call on day 31 and was told there weren't any additional rewards for me. I asked to speak to someone who could help correct this issue. I've been bounced around multiple times, each time that I called. Everyone has the same mind set that I must be delusional and that I was only promised $200. I'm tired of calling and being told that I was wrong and also that I only had one account. I was not happy and will never trust anyone from att when talking on the phone. I would rather order on-line or in person then to call an order something on the phone again. I have made sure to tell everyone I know how I was treated and they should look at other companies, because they will say anything to get a sale and then seem to have amnesia when keeping the promises. And of course they can never find any notes from the sale that was made.

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3:32 pm EDT

AT&T misled purchase of new phone with upgrade to next program

My daughter went into an ATT store in Las Vegas to purchase a new Iphone with her upgrade. She was told the charge would be $299. The sales person indicated she could make payments and she agreed. After reviewing my account online, she was then charged $749 for this new phone on the NEXT program. She was never told about the increase of $450 for the phone. We did not receive any credits to our account as many people have indicated and continue to pay the same monthly now as prior to the purchase. ATT indicates they can not resolve the issue that was created by the store purchase. We would have to go into the store where the purchase was made and ask if they would rectify. This store is in Las Vegas, I am in CA. I now have to fly to Las Vegas to attempt to rectify? ATT takes no responsibility for in store purchases, whether you were misled or not. I am merely asking for ATT to do what is right, charge her the rate as indicated by her upgrade, not $749. She had no desire to do the NEXT program, the sales person pushed it upon her. Why wouldn't you accept making payments finance charge free? Now we know why, because they charge you $450 more for the phone.

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10:27 pm EDT

AT&T digital life alarm box - issue

My alarm box keep beeping an it said DLC disconnected an I call them to send someone to come out an fix it they told me what to do an it still going off they told me they will put me on standby because they didn't have no one in my area. It is going on three days they just don't care after they sign you up.

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11:30 am EDT

AT&T direct connect tech support subscription

Day after sub and tech support, got call - caller id displayed att number - [protected] - that is the number answered by ATT-DC tech! Said follow up on previous nights service show a problem. They had my name, knew my phone number and that I had service the night before - over 5 hours worth. The caller insisted he had to re-enter my computer and a small adjustment would fix the problem. When he signed on to my computer - he stated he found a Trojan virus and I needed to buy additional software to the $15 subscription and it cost $165. at THAT POINT I KNEW IT WAS A SCAM AND ASK FOR NAME AND POSITION - REFUSED. When I refused to purchase the caller stated I was an sob and a bas*&ard and he was going to F%&* up my computer. And he did. Before he hung up he destroyed the hd requiring a complete new install - just updated to windows 10 when all the prob. started. since it was the 3rd upgrade on this hardware I did not have a system cd. ATT-DC tech stated I had to buy new win 10 OS to fix it. I emphatically informed ATTDC someone inside is giving cust info to the scammers. No other way to get my nae - tn - and the fact I was new and had an issue the night before. I was assured they are looking into it as several others report the same thing. Now, today - I get another call - caller id has ATTDC telephone number - and they tried again! 1. If I never subscribed to ATTDC then about 1/2 gig of my work notes would not be toast 2. If I never subscribed then I would not have had to buy WIN 10 system disk/flash. 3. If fraud at this level is not only occurring but on going then AT&T is morally responsible to make it stop - the customers are being harvested and given to the scammers. 4. I had to change every account, subscription, group and email because of the breach. 5. My legal, medical, bank. personal and business records have been hacked 6. My HD memory was zapped by the scammers before they hung up when I challenged them 7. ATTDC was at a total loss as to what to do and attempted to make stuff up to get me to go away 8. ATTDC supervisor Nicholi stated he is an ATT employee but could not connect me to upper mgmt nor asset protection. 9. The second attempt to access my computer CALLING my cell phone, name and address and knowledge of account activity had to come out of ATTDC - AT&T Corp. either cannot or will not plug the leak. CUSTOMERS INFO IS GOING TO HACKERS INSIDE ATTDC. It is no fun plugging the leaks. I expect as a customer AT&T Corp. that Asset Protection would be involved - they are the Bell FBI and can do anything. ATTDC never heard of ASSET PROTECTION Bottom line: Though some info was copied the computer lost 75% of all files, a sys op bootable device had to be purchased - scammers have personal and business information from the "follow up" ATT needs to address the issue now. AP is former FBI, Federal and State law Enforcement - they can do anything! It has been witnessed more in employee termination investigations and they would have this gone in 60 seconds. I'm already screwed. Buyer BEWARE

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AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.

AT&T also offers competitive pricing, which has been a significant factor in attracting and retaining customers. The company's plans are affordable and offer excellent value for money, making it an attractive option for budget-conscious consumers.

Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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Contact AT&T customer service

Phone numbers

+1 (800) 288-2020 +1 (888) 333-6651 More phone numbers

Website

www.att.com

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