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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T reviews & complaints 2158

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10:23 pm EST
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AT&T account not mine

I checked my credit report and found I had several accounts in collection none of which were mine. The accounts where not even in my name but appeared on my report. I got a police report and submittede it to Att that I was not that individual. The item was removed after hours on the phone with att. The SS# for the individual was not even the same as mine, similar but different. when I would call the collection company they had my SS# But att had a different one. Att basicaly told me that it was not there responsibility so to deal with the collection company. Since the first time this has happened they have sold it 4 more time to different agencies and they place it on my report. Each time I have it removed and than they sell it again. Att has told me there is nothing they can do and It has caused me stress and hours on the phone. What can I do? I have spoken with managers but it keeps happening.

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7:33 am EST
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AT&T unbelievable horrible customer service

On Oct 1, 2009, my fiance and I decided to re-establish home phone service throug AT&T. Because we have no home phone, I had to call from my job to have everything set up. I explained that to them and they had no problem speaking with me even though the billing was to be in my finace's name like it was when we had service not 8 months ago for four years. The customer service representative informed me that a credit check had to be done on my fiance, this was fine as we knew what to expect because we had been through all of this before. Once the credit check was done, we had to send in $44.00 for a deposit (that we would receive back after a year of I guess "successfull bill payments"). They mailed us a deposit letter and application to fill out as to what kind of service we wanted, the amount of deposit needed, and kinds of identification/verification needed to be sent in. We had to send in a copy of his identification, and something with his physical address on it, which we chose off the list, to send in a copy of our lease agreement that had been notarized. We sent everything in, and waited. After about a week, we called the company to see if they had received our payment. They did, BUT, he forgot to sign a portion of the application, so they sent everything back. We received our little packet, took out the application and saw that, yes, he forgot to sign the part authorizing AT&T to call our long distance provider and switch us to AT&T. The fact that we checked that we did not wish to have long distance crossed my mind as did the fact that we have no home service to switch from. Well whatever, we signed the crap and sent it back and waited. After 2 weeks went by, called on Sat, Nov 7 to see if they received the payment and NO they did not but as soon as they did, they would call our contact number and let us know what day the phone will be cut on. Monday, Nov 9, I check the mail and there are 2 envelopes from AT&T. One was kinda thick, so I was already pissed. The first one I opened is a letter saying that my fiance did not send in enough identification/verification to complete our request so service is denied. On THE SAME letter there is also a paragraph that AT&T based their decision on his credit report from Experian. OK, I thought that was why we had to pay a deposit. Now the second, kinda thick envelope, can you guess what that was? Our application along with everything we sent to them along with a letter telling us that they discovered they do not offer local home service in our area! When I called the very first time, I had to give our zip code to make sure that we could get the sevice (and like I said earlier, we were customers for four years up until 8 months ago). First thing I try to do is get my money back for the money order, but of course the woman at the gas station where I bought the thing wouldn't take it back because I had already filled it out to AT&T (something of which I have done before but for some reason this time she wouldn't do it) so the next thing I did was called AT&T to try to make some sense of this. I was put on the run around by 3 different peopole one of which was a supervisor named Clyde. No one could give me a straight reason as to why our application was denied after being told that we would have service once we did everything asked of us. I am going to call corporate on this matter because in the month it took for them to do all of this, I could have been looking else where for service. If anyone has any ideas on what else I should do, post them on here, I WILL read it!

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Zamboni Driver
, US
Nov 23, 2009 7:29 pm EST

All I wanted to do was buy a new phone, a ruggedized Rugby model. I told the AT&T store agent I wanted no changes to my account services, only a new phone. My account was crammed with many new charges and features that I did not authorize, request, or want. When I called to get this corrected the phone agent stated that I would receive a credit for the unauthorized charges. That did happen. However, the features were not removed. On the second call I was told the features were removed and I would be credited for the overcharge. Nope. Third call was today. They left data charges on the account. I have called repeatedly begging AT&T to just put my account back the way it was before I bought a new phone. I can only hope that after a lot of waste of my time it is fixed. But this is not the first time exactly the same thing happened. EVERY SINGLE TIME I've bought a new phone this happens. Therefore, it seems to be the company's policy to cram services their customers never asked for, did not authorize, and did not want. And that's just my cell phone account. Many horrible customer service issuse on my business accounts as well. AT&T is a horrible company to deal with. I'm looking for alternatives.

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9:46 am EST
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AT&T deceptive

This past Saturday I went to my local AT&T wireless store to sign up for the U-Verse service at my home address. I had recently opened another line on my wireless account and had learned a bit more about the service. I proceeded to sign up, at the end of the process I was informed that the system was being "buggy" and that someone would contact me the following day with my order details. However, later this same night I received an e-mail from U-verse with my order details/confirmation and installation date/time. Being ever vigilant, I contacted the number located within the e-mail to confirm this information. The information (order details, installation date/time) was confirmed. Sunday I contacted U-verse to confirm again (because I wanted to cancel my cable service as my new bill would start on the 9th) and again my appointment date/time was confirmed. Monday I requested the few hours off from work (unpaid unfortunately) to be at home for the installation of my U-verse service. However, Monday night I receive a phone call from the store in which I originally signed up for the U-verse service and was told that I should cancel my appointment as it is now showing that I owe a 450.00 deposit for Uverse service. Shocked, I asked her to explain to me why all of a sudden now I owe a deposit for an AT&T service (I have been with AT&T wireless for several years, with multiple lines of service). However, she could not explain this to me. She went further to tell me that I should cancel the installation because if they came to install my service, they would then turn said service off the following day and demand 450.00 deposit from me. I was never told by the store (until monday night), or by any of the THREE "customer service agents" I spoke with via telephone that my account showed that I owed a deposit. This is very deceptive practices by all parts imo. I will be canceling ALL service with AT&T. If you feel you can deceive a long-term, paying customer in this way, I don't feel as if you deserve my business.

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timmasen
Muskogee, US
Sep 30, 2014 6:00 pm EDT

We were going to switch to U Verse since our cable company is dropping some of our favorite channels. My husband called to set things up and was told that there was a $499 non refundable deposit because of his "poor credit rating". His credit rating is WELL OVER 700! How is that poor?! We can qualify to buy another house or for numerous credit cards or loans but his credit isn't good enough for ATT...what a scam! We own our house outright, both cars are completely paid for, we have 1 credit card that is far from maxed out and we haven't had any late payments on any of our bills in years but according to the U Verse people we are a credit risk! I think they are using this story with people just to extort a ridiculous amount of money from people and after reading the numerous Consumer Reports complaints from all over the country about their service, tech support and billing practices I am glad we didn't get their service!

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vividly50
Akron, US
Sep 02, 2014 12:54 pm EDT

I TOTALLY agree with the thought of a class action suit. ATT is gouging customers who choose to not be forced to get u-verse. I, too, have been a customer for quite a while - and have had sales people calling/walking the neighborhood, saying that ATT has the area wired or set up for u-verse. Well, many of us don't even have or want cable (busy living life, not to mention the cost) - and don't want u-verse either. So ATT has been continually increasing my Internet and minimally-serviced phone service bill because of my choice -- so, yes, hope some savvy lawyer checks this out. One day very soon, will cancel altogether and go to the friendly library - hope ATT pays in the end!

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jim choate
Rockwall, US
May 07, 2014 3:31 pm EDT

This happened to my girlfriend. In 2011 the store told her that this was a deposit, ordered the service and when she asked if it was refundable and told no she cancelled service, , , , in the store. They even called to confirm it was cancelled same day and the store rep said they would refund... I've been fighting this for her for 2 weeks now and its clear they have no intention of refunding the money. I think this is extremely concerning and some lawyer out there could get rich with a class action suit.

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Bill Krawczyk
Palm Desert, US
Apr 25, 2014 3:09 pm EDT

Hackers aren't a threat to AT&T...just to us!
This is a warning to customers of AT&T.
My telephone bill revealed a call to Singapore. Now that's a long way to order Chinese food.
When I called AT&T I was passed to five different departments until I finally connected with someone who could speak relatively recognizable English. After repeating my problem for the fifth time, she told me that they would pay half of the cost. HALF OF THE COST of a phone call to Singapore! I told her in no uncertain terms that this was not an acceptable answer. So, she gave me two options:
(1) Pay one-half of the charges and then cancel the line
(2) Get a 50% discount on the long distance calls for $8 a month (that's $96 a year, folks!)
So, we now have AT&T acting as an intermediary between the hackers and their customers!

Is this world going insane?

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lolita0118
Overland Park, US
Jun 16, 2011 7:26 pm EDT

I just went through this myself and I am an employee! I got Uverse 2 months out of bankruptcy and my employer (ATT) is moving me to another state. They ran my credit (without asking) and told me I would have to pay a $450 deposit because I came up as a high credit risk. My credit is better now and I have had service with them for over a year and pay my bill on time faithfully! How crazy is that! I can easily go with another provider but I am trying to stay loyal to my brand, it's unfortunate that my own employer (AT&T) won't allow it.

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dcarter1
Plano, US
Jun 07, 2011 9:59 pm EDT
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I've been a customer of ATT wireless for over 8 years. I changed my account to add my girlfriend on my plan and changed my entire plan to a family plan. I had a balance from the previous account before adding my girlfriend that, until recently, I had no idea was there. I was never called or notified about this balance in any way. And every time I called ATT or checked my account online, I was assured that my account was in good standing. My address was always updated and correct. And I never saw this balance reflected on any bill or the website or when talking to a representative. Yet when I called to purchase the ATT U-verse cable and internet for my home, I was told I had to pay $449.99 extra that was not a deposit or refundable because I was a "high risk" customer. I was surprised at this because I HAVE been a loyal customer for over 8 years and always paid my bills on time and I was currently spending over $200.00 a month with my current services. I went ahead and paid the balance that I owed from the previous account right away and I still was told I had to pay the extra $449.99 fee because I was still considered "high risk". And to this day, I never got a bill for that previous balance or a receipt and I dont have any access to records of payment except from my own credit card statement. I was very surprised a big corporation like ATT conducts business this way and treats their loyal customers in this manner. I've decided to use ATT's competitors cable and internet service and I'm considering canceling the current ATT service on both my cell phones and I will NOT be recommending ATT to anyone.

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deferet
Hayward, US
Jan 18, 2011 9:07 pm EST

I've been an AT&T wireless customer, and also at one point had phone and internet through at&t. My wife and I have wanted uverse for awhile now, but it was not offered where we currently live, so now that we are moving we decided we would finally get uverse. However, when I called to setup the service and schedule installation, they said they couldn't do anything without a $450 deposit. Now we're moving we just bought a house, we can't afford $450, and when we had phone and internet with them before, they didn't require a deposit for those, why now? We decided to go with Comcast.

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R&RH
Indianapolis, US
Nov 29, 2010 5:45 pm EST

Been an AT&T customer for years for cell and u-verse and then I decided to upgrade internet because of all the games our kids have online and they told me I could do this but only with a 450.00 deposit... forget it they can go someplace else and get the money, I hate to do it but i'll switch to comcast!

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Brictone
, US
Oct 26, 2010 6:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The same thing just happened to me just recently, I was never told about it until I just looked at my credit card bill. Someone is supposed to call me back. I will be writing emails to all the big boss' pretty soon here. I wasn't ever made aware of this charge if I was I never would have gotten the service and I will be disputing this charge on my credit card.

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Dan in Sacto
Sacramento, US
Jun 01, 2010 7:46 pm EDT

This is a despicable business practice of a company that puts on the appearance of an honorable entity. The $450 is actually an initiation fee but re-dubbed 'deposit' to try to slip it past customers accustomed to putting a deposit for new service. The difference is this 'deposit' is non-refundable.

What's worse, AT&T justifies the non-refundability based on the customers credit rating, this time, counting on the fact that most customers would introspectively find something not quite right about their own credit. When pressed for specifics, the AT&T sales staff were very vague, citing various examples of credit reporting agencies. When I told them that I just got approved for a home loan based on my excellent credit rating, they counter that the AT&T rating for customer credit is based on much more than that, but still no specifics. AT&T disregards the anguish they're causing their customers who suddenly discover their credit is unacceptably low, per AT&T. How can AT&T stoop so low? AT&T: the honorable thing to do is call it what it is--a fee. Stop the shenanigan.

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1:59 am EST
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AT&T posted store hours not followed

Went to the at&t store at 350 n san fernando blvd
Burbank, ca, 91502 at 7:52 pm saturday. the door was locked and I was told the store was closed. the door had posted hours open till 8:00 pm, when I showed the person at the door it was only 7:52 I was given a bs story that people would be on overtime taking care of the people already inside. I am glad at&t has so much business it can turn away customers. I was going to get at&t universe but not anymore. when the iphone is available on another carrier, bye-bye at&t. I will never willingly choose at&t for anything.

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thisgrandidealist
Newhall, US
Jan 14, 2010 10:55 pm EST

Don't you think people who work at At&t want to leave on time and not work hours overtime because of insensitive people like you who come in 8 minutes before closing time, regardless of how many people are already in the store waiting?

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Verizonguy
, US
Nov 19, 2009 4:46 am EST

Why in the world would you go 2 an AT&T store when there about 2 close, also if your about 2 get U verse, your a dum ###, Next time check the hours then go in, Im just taking this off the top of my head but I think 12 would b a perfect time 2 go in, and I bet you probley have the iPhone you just got it at a different store.

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1:55 pm EST
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AT&T poor installtion service

Wed - Installer took 9 hours took hookup two TV's. He finally had to call someone else in to show him how to do it.
Thurs - Buried cable division damaged the drop while burying the cable. Never said anything just took off.
Thurs evening - Installer came back and spent another 3 hours at my house to figure out the buried cable was damaged. Said someone would be here Friday morning to fix.
Friday - No one showed. Spent numerous hours on the phone setting up a repair time for Saturday noon to 4 pm.
Saturday - No show.
Saturday evening - installer and another install tech showed up at 6:30 and confirmed cable was bad. Setup a service call to have buried cable to come out on Sunday morning at 8:00 am to repair.
Sunday morning - No show again. First call to service the response was they are running late. Second call to customer service - we're not sure what time they will come but we'll be there. Third call to customer service - we're not showing a ticket for repair. This was done by supervisor Julius, employee number JH312V. It is now 12:30 pm and there still is not a tech assigned.
My experience with ATT customer service is the worst I have ever experienced in 30 years. I have been lied too on numerous occasions during hours of telephone conversations. Stay away from AT& T Uverse by all means. Customer service installation is a farce. I'm filing with the PUC and the Texas attorney general tomorrow.

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Bhill671
Bakersfield, US
Dec 04, 2009 10:45 am EST

Sounds typical - you spend hours MANAGING THEIR PROJECTS with terrible results for your wasted effort. Please follow through with your complaint - I am also filing with the PUC for their lousey customer service.

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5:22 am EST
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AT&T uverse

Omg. I was sold one package and at the end of the instal was told that's not what was on the order, so I ended up being upgraded and paying more. No one told me they would have to run a wire up the out side of my house to the attic, which I have never had before, I hate it. It took the lady 61/2 hours to complete the install (Phone, internet, tv). That lazy woman ran wire around two of the bed rooms at the base boards where there was already one outlet working and available in each room. I then discovered the next day my internet could not send and there was terrible feed back on the phone when you are talking (So bad it is impossible to talk). So they sent someone out the next day (Approx 5 hours) they fixed the wiring in the bedrooms, fixed the internet to send. But I then found out the phone problem is something that happens all the time and you need a phone that is voip ok (Should not have interferrence) and they were not able to remove the wire from the outside of the house. I checked online at att to see if they sell a voip telephone they don't even sell one yet. F*er's if I would have know just one of these things before (Wire up the outside of the house, more $ for package, bad phone service) I would have told them to pack sand. I took off 2 days of work and it has cost me more $ then it was suppose to! I am calling comcast to see it they can come back out and fix any problems at&t caused with my cable and I will see if att will even go back to the old phone & dsl if not I will go with comcast for cable & internet and just upgrade my verizon cell and we will use that. Stay away from at&t until they have had this service long enough to get their acts together.

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Braken
Oklahoma City, US
Jul 01, 2011 3:09 pm EDT

I have been with AT&T uverse for almost 9mths now. I have had to call every month about a billing issue, & buy billing issue, I mean they auto draft a few days to a week early every time! BUT the last straw was when they drafted $606.66 & $94.60 out of my account unexpectedly! I moved & when you move you have to turn in your equipment to UPS, yep I lost everything I had recorded. I asked them if I could please key the equipment & have it at the new place but they said that is not how it works. I had 10 days to turn in the equipment. I was mistaken as to the 10 days from which date it seems. I called to find out exactly when my 10 days was up & found out it was up, & seriously, I was moving, 10 days is NOT a lot of time. I was told if I take the equipment to UPS within the next 3days & call with the ref # I would not be billed for the equipment. On 4/29/11, the same day as the call, not 3 days later, I took the equipment to UPS & called AT&T with the ref#. I was told they verified it & everything was fine. On 6/13/11, 2 days before my account was supposed to be drafted I was notified by my bank that I was overdrawn; AT&T had just done an auto draft for $606.66 & $94.66. I called AT&T immediately, I was told their systems were down & had been all day what the drafts were & could not help me at that time. I called my back & they informed me the draft had been issued only 30 minutes prior to the phone call. I called AT&T back where they still insisted their systems were down. I told them I did not understand how they managed to draft over $700 out of my account with the system down, odd how the system came back up & they were able to see my info then. They told me that I had not turned my equipment in on time, I explained the situation to them & he said he saw the notes on it & if I had called when I got my last statement I would have been able to prevent the draft. Ok#1 why was I billed for the equipment? #2 I had told them on a previous call that I was not getting my bills, they were sending them to the AT&T email they setup when I had clearly stated that was NOT the email I would be using nor did I want my statement to go there & gave them the email I wanted them to use but like everything else with them I hadn't made enough phone calls to get it changed yet. They acknowledged the equipment package had been opened on 6/3/11 & was being processed for return, yes I meant to type 6/3/11 & yes they drafted the $$$ on 6/13/11... I called back 4 days later to find out that yes my refund was being processed & I would be mailed a check in 7 to 10 days! I asked to what address? to my old address of course, so I had them change it. Then 3 days later I called to check the status of my refund, just to be safe, it was sitting in a dormant file! This person said they would rush it thru. In the meantime I have gotten a statement from AT&T letting me know that my uverse would be disconnected on 6/29/11 & there will be reconnect fees if I don't pay it by then & that my internet will be shut off & I will be charged a disconnect fee because I told them on my last conversation that AT&T is NEVER again allowed to auto draft from my account. Excuse me, you are playing around with $700 of mine & you expect me to come up with MORE money to pay my bill with ? They graciously decided to put a hold on the disconnect until 7/15/11, I should certainly have the refund by then. The next day I received a statement in the MAIL not email that I have a $606.66 credit on my account & no payment is due at this time! I called them again & they tell me my payment sent out one 6/29/11, I asked them to confirm the address. They forgot to remove the apt# off the address! I can only pray that my mail carrier ignores the apt# on the address & leaves the check in my mailbox. And thru all this there have only been 2 representatives that were nice & never has compensation been offered for all the money & time this mistake has cost me. I love the actual AT&T uverse but I HATE ALL BILLING & CUSTOMER SERVICE RELATED TO AT&T UVERSE, INTERNET, & MOBILE...If it weren't for the iphone & uverse I wouldn't bother, I am stuck in a contract for now but VERIZON is looking pretty good when my contract is up!

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Patricia Souza
, US
Dec 06, 2010 12:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have had AT&T uverse for probably two years now. To get it installed took 3 different attempts. Twice the installer was at my house for 6 hours or more.
There were so many problems I called it the UVerse CURSE! The t.v. picture is amazing and being able to tape 4 shows at once is great. But the wireless internet
service is the worst I've ever seen. I have spent so much time talking to someone in the Phillipines whose accent is hard to understand than I ever want to spend.
Each person gives you a very long and not helpful runaround. The fact that you have to initially talk to a machine in order to get to tech support is frustrating, downright maddening. We have had a connection problem from day one and noone can fix it. I used to work for the phone company a long time ago and it was
a day when the customer was important and giving them great service was what the company was all about. The company has gone so far downhill it is unbelievable. What is with these companies and their disregard for the people who make them so rich. I am finding another company and would discourange
anyone from doing business with AT&T.

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AT&T poor wireless coverage

I am in an office with about 20 other people, and about 10 of us have cell phones using the AT&T wireless network. We are in the heart of New York City, right by the New York Stock Exchange. AT&T indicates that their coverage is 4 Bar and 3G where I am, yet for about a block or two in either direction around my office even when AT&T phones show 3-4 bars, myself and my colleagues rarely receive incoming calls, and often cannot make outgoing calls. Our data service in this area is sporatic too. I have complained to AT&T time and time again, they claim that they have good coverage here, but obviously they do not. If you work in the Wall Street area, beware of AT&T is my advice to you!

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Update by pki730
Nov 04, 2009 12:48 pm EST

I should also note that the others in my office using Verizion and Sprint get great coverage.

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AT&T dishonest sales practices

On June 11, 2009, I ordered a new iPhone and service from AT&T. I canceled my Verizon service -- which I had been happy with since 1994 -- because I fell in love with the thousands of useful apps made for the iPhone 3GS.

While talking with the sales rep, I decided to switch my AirCard over to AT&T, too, since one bill for everything -- as I had with Verizon -- seemed less confusing, and it was the same price: $60/month.

"Can I get an unlimited plan on the AirCard?" I asked.

"Of course, " the rep replied. I had an unlimited plan with Verizon. Yet still, I wanted to be sure.

"All the data I want to send and receive for $60 a month?" I followed up.

This was confirmed. So I ordered the new AirCard along with my new iPhone, unlimited data plans on both.

In July, I started receiving emails from AT&T explaining that I was approaching the 5G limit on my AirCard and was about to be charged for any overage.

5G limit?

NEVER would I have ordered an AirCard with a limit. In fact, I INQUIRED about a limit and was assured there was none.

"I'm sorry, sir, we don't have an unlimited plan for AirCards, " another representative of AT&T informed me, "only for the iPhones. If the other agent told you that, she shouldn't have."

The second representative told me she would "see what I could do" to redress the injustice. This amounted to nothing -- which I discovered after 25 minutes on hold. While I waited for nothing, a recorded woman's voice informed me that "unforeseen charges are unacceptable." Indeed.

On Sept. 13th, I was charged a $160 early termination fee to cancel the AT&T AirCard.

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AT&T fee for service not provided

Last May my wife and I travel out of the country for four weeks. First I called Qwest to suspend my home phone and internet service. I was told I could do that for a monthly fee of $5 only. Encouraged by the savings I called AT&T to temporarily suspend my cellular service as well. I talked to customer service rep that sounded very helpful. I explained my reason and intention to save some money by temporarily suspending my service while I was away and the agent was happy to help. When I ask what would happen and what I need to do, I was told that upon my return I can call AT&T and service will be resumed.

Upon my returned, I called AT&T and my service was established. When I receive my next month bills, I noticed that a full monthly service fee was assessed for the entire time I was out of the country and while my service was suspended. In addition I was charged $35 reconnection fee for each of the two lines I have. In all the calls I made to AT&T, I was not informed at any time that there would be no savings by suspending my service and there was no mention of any extra reconnection charges.

When I called AT&T customer service, I was told that it is AT&T policy to charge for a full month service fee. Remember this is for a suspended service. After talking to a couple agents I talked to a supervisor. I explained to the supervisor that if I was told that there would be no savings by suspending my service, I would have simply shut down our phones and traveled abroad let alone agree to pay another $70 in reconnection fee for the two lines.

When I ask why I was not told about the charges, the supervisor said that it is AT&T’s internal policy not to tell. I found this to be very deceiving and unethical business practice. Since AT&T could not explain to me why I should pay for a service that was not provided to begin with, I was forced to disconnect my service.

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Gregory Verrett
opxon hill, US
Apr 10, 2013 11:58 am EDT

I have a problem with them telling you one thing and somebody else saying something different it's not my first time but might be my last time I was calling to try and get my phone fix in such the lady stated it would be 199 with the insurance I then asked for my upgrade she told me wasn't do until june or july I then stated a manager back in oct. stated to me i would be do for one at the end of march she stated no I asked them to read them notes she stated they don't put that in notes..I have been a customer with them sent 9/08 with two lines my problems with this is that they need to be more clear and detail with there notes and stop saying one thing and doing something else..I every pissed off and tired on dealing with this bs with them need to be more professional.

Gregory Verrett
[protected])

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Stephen L Williams
Searcy, US
Jan 31, 2010 6:36 pm EST

We did everything...AT&T said they wouldn't pay the rebate. Typical theft by a big company...what a fraud!

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ever love
Bakersfield, US
Jan 17, 2010 4:48 pm EST

I recieved a bill that stated I owed a great amount of money to at&t and I am completely lost because your bill didn't state complete facts of the rreason I owe this money and I would like to state that I have moved and have been using a different company for my cellphone use.

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AT&T 'no annual fee for life'

I am a former AT&T employee, and I've carried the AT&T Universal Card since 1992. When I received the card, I was also guaranteed 'no annual fee for life'. Imagine my surprise when I recently received a notice telling me I would be charged a $30 annual fee beginning in September, 2010. When I called the card issuer, Citibank (South Dakota) to complain, they arrogantly told me the terms of use agreement states they have the right to amend or change any portion of the agreement at their discretion. When I said, "So, 'no annual fee for life' doesn't really mean no annual fee for life, it means 'no annual fee for life until we decide to change our minds', the indifferent rep and his supervisor both continued to refer me back to the terms of use agreement. I'll check with an attorney to see if I have any legal recourse, but in the meantime, I'll be cancelling my card. They recently cut my credit line in half, raised my APR to 20%, and now they want to charge me an annual fee. AT&T and Citibank have my permission to stick my card where the sun don't shine!

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tomterrific2
Tampa, US
May 24, 2010 2:49 pm EDT

Contact these guys (from pissed consumer website):

Lawsuit claims that Capital One engages in unfair and bad faith business practices with respect to its unilateral increases in the interest rates charged to consumer credit card accounts.

Atlanta, Ga. (PRWEB) August 14, 2009 -- Atlanta attorney E. Adam Webb has filed a class action lawsuit against Capital One Bank alleging that Capital One has operated in bad faith by unilaterally increasing the interest rates on consumer credit card accounts. Capital One has raised rates even for consumers who have always maintained their good standing by satisfying all account requirements, such as making all required payments and not exceeding credit limits. Furthermore, Capital One has taken such action even against those whose credit scores and general creditworthiness have not declined. The suit claims that Capital One, which is headquartered in McLean, Virginia, has engaged in improper and unfair practices in order to increase the revenue it generates via the interest rates imposed on consumer credit card accounts. The case, styled Lemond v. Capital One Bank (USA), N.A., is pending in the United States District Court for the Northern District of Georgia and has been assigned Case Number 1:09-CV-01582-RWS.

According to the suit, Capital One raised the interest rates associated with credit card accounts by over nine percent even though accounts were in good standing and had been at all relevant times. Although Capital One did not purport to impose these new higher rates on balances accrued prior to its notice to consumers, the effect is the same because of the Bank's practice of crediting all payments to the portion of the account balance with the lowest interest rate. In addition, the suit alleges that Capital One's offer that customers could reject this interest rate increase by closing their credit card accounts is inadequate because, as Capital One is well aware, closing a credit line has a negative impact on a consumer's credit score. A lower credit score can cost a consumer thousands of dollars over the term of a home mortgage or other loan. As a result, customers have been forced to accept Capital One's unilateral rate increases.

The Plaintiffs allege that Capital One is liable for all damages that have resulted from its bad faith and improper conduct, to include the differential in interest payments paid by the class members to Capital One.

If you wish to discuss this action or have any questions concerning this press release, please contact E. Adam Webb., Esq. by e-mail at contact(at)webbllc(dot)com or by calling [protected].

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POFFinSC
, US
Apr 17, 2010 10:51 pm EDT

I just got off phone with them and was able to get this years $60 fee waived. For 45 minutes I explained my understanding of "no fee for life" and listened to them tell me about their operating costs and that all cards are subject to changes in terms and fees. I said that when I entered the agreement stating no fee for life, I did not think I needed a lawyer to understand the only way this could change is if I were to die. I was wrong. Whats to stop them from any kind of promotion such as sign up today and all your purchases in December will be free. Then send out a letter in November to the millions who sign up saying the terms have changed and now you have to pay. Extreme example I know, but I now feel like I'm dealing with some guy on the street selling watches from his overcoat instead of a respected company. I don't know jack about the law, but if bait and switch is illegal how are they getting away with this?

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J in Texas
, US
Apr 14, 2010 3:27 pm EDT

Just found out about this $60 fee when I checked my credit card statement online. I moved in January and can't say either way if I ever received this notification. That being said, I contacted Citi and asked them to remove that fee and to close my account. They closed my account, but did not refund my money (perhaps because they already lost me as a customer). As such, I would be happy to join any class action lawsuit.

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Fee Avoider
Baltimore, US
Apr 03, 2010 3:32 pm EDT

Follow up to my earlier comments: I was on vacation for a few weeks. Upon my return if found a letter dated 3/8/10 - including "IMPORTANT ACCOUNT INFORMATION" showing "Membership Fee: $0 every 12 months". I have not received my April billing statement yet, but it looks as if what the manager I spoke to said would happen, did happen. I should also mention that last fall, I borrowed $7, 000.00 @ 1.99% for 12 months using a convenience check on this account. That fact may have had an impact on the decision to remove the $60 annual fee. I am paying $500+/month so that the balance will be paid off in time to avoid higher rates. Best of luck to all in dealing with this issue.

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PammyMax
, US
Mar 20, 2010 12:11 pm EDT

I have held the card since 1995, have never missed a payment, and have been a loyal customer. A few months ago, Citi increased my rate to 25.99 % despite my perfect record with them. I paid off the card. A month later, I too received notification of the $60 annual fee. I called to beg my way out of it, since I didn't want my FICO to be affected by my closing an account with a high limit. The rep was very nice, and politely me told that they couldn't waive the new fee. She suggested that, in order to achieve the $2400 spending amount that would allow them to credit the annual fee, I pay my utility bills with the card, then immediately make the payment to the Universal Card. But the waiver of the $60 won't happen until after the $2400 is reached. So, I would have to pay them $60 up frontl to add extra transactions to my already hectic life .

I decided to reject the annual fee and close the account. I am sure that Citi won't miss me as a good and loyal 15-year customer. I am immediatly sorry that they also have my mortgage account and at least one account for a recent 0% interest furniture purchase.

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trax91
Fort Atkinson, US
Mar 15, 2010 3:34 pm EDT

Five years ago, AT&T Universal Card sent me some convenience checks with an offer of 0% interest for the life of the loan with no finance fees. I took them up on the offer and wrote out a check for $5, 000, which I have been paying on consistently every month without fail. They probably hate me for doing this to them, but they were the one's foolish enough to place the offer out there, so I do not feel guilty about it one bit. What they probably were not expecting is for me to not be educated enough to know that if I charge anything else on the card, my payment goes to pay off the lowest interest item first, which would leave the higher interest item to collect more and more interest. I have not used the card in the 5 years since, so they haven't made a dime off of me in 5 years. Believe me though, I used to have a lot on the card, and they have made their fair share off of me in the years prior, which is probably why they made me such an unbelievable (never to be seen again) offer to begin with.

Well, I also got the letter stating they are placing a $60 annual fee on my account as of April 1 2010, and I just went round and round with customer service and they would not budge one bit. I am a charter member as well, and have every bill and document from the early 90's that say "free of annual fees for life". This did not faze them one bit, so I just closed my account. I was told by closing my account, I could no longer then charge anything to it (so what), but my payment terms remain as is unless I default. I have been making payments much higher than the minimum payment to get it paid off sooner, but now I might just make only the minimum payment and force them to keep sending me the bill in the mail every month. Citi/AT&T Universal will NOT get another dime from me. I refuse to do business with a company that backstabs you like they have. I would happily join a class action lawsuit if I found there was one, but now that I closed my account, I know this may not get me anything. They have got to be losing customers by the thousands!

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Fee Avoider
Baltimore, US
Mar 07, 2010 5:26 pm EST

My experience with this issue seems to differ than most posted to date. I also received the letter regarding the $60 annual fee dated 2/13/10. On 3/7/10 I called Universal Card at the number listed on my card, not the number listed on the letter. I told the CSR that this card was originally offered as "no annual fee for life". After searching for the appropriate response, the CSR offered to transfer my call to an account manager. After a short time on hold, the manager took my information and I held while she reviewed my account. I mentioned that I had originally signed up as a "charter member". Manager advised that based on her review, she would submit a request to have the changes to the TOS removed from my account, that the process should take 2 - 5 business days and that I would not be billed the $60 annual fee. I was also told that I would receive a letter confirming that this had taken place. So now, I'll wait to see if the letter arrives and whether or not the fee will be billed in April. It would appear that managers now have been given some flexibility in dealing with inquiries of this sort. I have to say that the manager I spoke with was very courteous, responsive, and polite. I was even given the manager's company ID number. After having read the replies left by others, I was very pleasantly surprised with the outcome of my call.

I was reluctant to close this account due to the negative impact it may have on my FICO score, but I agree that the $60 fee is completely wrong. I would recommed at least calling and speaking to a manager before "opting out" and closing your account if you are concerned about possible negative impact on credit score.

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Agman
San Antonio, US
Feb 24, 2010 8:33 pm EST

I just filed a complaint with the Federal Trade Commission regarding this issue.

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Agman
San Antonio, US
Feb 24, 2010 6:48 am EST

Chalk me up as another long time "member" since the early-1990's who thinks this deal is disingenuous and illegal. I even have statement from the 1990's inmy file cabinet that say, "No Annual Fee For Life"

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ahugh
Houston, US
Feb 19, 2010 4:44 pm EST

The letter AT&T sent me for me to open a credit card account states "free of annual fees for life", "It's Free Forever". Now they are starting to charge annual fees (letter received on 2/17/10). As APC46 wrote above, this has Class Action Lawsuit written all over it. I too will ping mybuddybilly4 above.

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AT&T deceptive $50 free airtime marketing offer

Tell me why AT&T never provides a Web-link on any support page to complain.
I want to complain about deceptive marketing practices. When I purchased my goPhone there was a bright orange $50 airtime sticker affixed to the package. Nothing readable on the exterior of the package indicated it only applied solely to the Pay-As-You-Go .
On the activation WEB page there was an alert indicating it might take up to an hour for the credit to appear on my account. As I was completing the activation process selecting Pick-Your-Plan, I was nagged for credit card payment and not allowed to finalize the steps to use the phone. I decided perhaps I needed to wait for my credit. After 3 hours I checked back nothing; so I called support.
After sharing events with a customer service person, I was told the $50 credit was only for the Pay-As-You-Go plan. I challenged her to direct me to where on the exterior packaging I could see the restriction. She replied it was on one of the pamphlets inside the package. Irate I asked to speak with a supervisor; instead of getting a supervisor, she disconnected me.
Rather than go through the whole thing on the phone again, I decided to go on record with an email.
Try clicking on the email option from my current limbo account status.
First you are taken to the myWirelessAccount Login.
Enter the wireless number and password.
Instead of an email screen, you’re back to the credit card nag loop.

Saturday Night Live has always had it right for AT&T:
"We don't care; we don't have to; we're the phone company!"

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Taken for a Ride!
Appleton, US
Mar 10, 2011 8:22 pm EST

AT&T has been duplicately charging Go Phone customers for the 911 fee. When you purchase a reload card in the state of Wisconsin you are assessed an additional charge in the amount of 2 1/2% of the amount of the refill. Then on the 3rd of every month you are charged an additional $2.50. I spoke with their Customer Service and they tried to tell me that when you purchase a refill you are not charged. However, I had just purchased a refill from WALMART and it clearly stated "Police / Fire fee ". I am going to initiate a class action lawsuit!

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angrygophonecustomer
, US
Aug 12, 2010 5:02 pm EDT

omg! i have pay as you go but i still did not get the $50 airtime that was suppsoed to come with my lg prime gophone! those little cheats! i went to customer service but all there was is an unreal machine person!

emailing customer support is only for att monnthly customers! it pisses me off so bad that no one is listening to my problem and not giving me my freakin $50 credit

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anonamousey
oswego, US
Jan 30, 2010 11:51 am EST

my complaint is at&t gophone sent me $10 of air time but it did not show up on my phone

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AT&T horrible customer service

I switched to Uverse from Brighthouse two weeks ago. The technician installed the can where the cable wire runs to inside my neighbors lawn without asking permission. I have spoken with ten customer reps and have had to called three seperate times and still they have not done anything about my complaint. Five feet of grass is now dead and of course the neighbor is furious. They have sent three different techs out to my home and each time i receive a call stating they cant help because they are the wrong department. none of the reps havea clue what to do with my call even after they promise to move the can and replace the grass. This is the worst service i have ever had. i should have stuck with brighthouse. the features from uverse are not worth being on a call for an hour and half and still not having my issue resolved!

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AT&T potential internal fraud

A few days ago, my cellular phone completely dies on me . I use my cell phone alot ofr business and am not the type of person who looks for all the bells and whistles on my phone. i hold onto my phones far longer than mot people do. Well I finally decided to get an i phone. I figured that since I am over the obligation on my contract, it would be very easy to walk into a MAC store and sign up for a phone. Well as it turns out, I was told that I would not be eligible for an upgrade. The apple store attendant, who was extremely helpful and courteous, reffed me to AT&T's customer service department. The gentleman on the other line informed me that I already had an iphone. Shocked, I reiterated to him that I had the same Nokia model that I started my contract with. He insisted that I had taken out an I phone for my son in July. At first, I chuckled considering that I have no children, am single and according to him, had a son with a completely different last name than mine. Finally taking me serious, customer service investigated further. In the mean time, I was left with no working phone, and the inability to make calls from my phone while an investigation took place. I did my own research and it turns out, I was billed in excess of 200 dollars during a 3 month period. As I travel alot out of the country, I simply assumed that these were roaming charges and only glanced over my bill. In reality, my roaming fees were minimal compared to the activation, taxes and media fees I incurred during this time. I am set up for paperless statement and was a perfect victim. For those of you who have not picked up on the scam yet, let me warn you that this has to be an internal issue. Someone gave a discount to their friends/relatives using my account information. Obviously the other person is an At&T user as they have to be to use the I phone. They obviously used their own sim card and I was left with the phone expense, the activation and media usage fee. I guess someone at AT&T figured that since my plan was up and I was still using the same phone, I probably was going to switch to another provider. I researched all he calls on my bill and they are all mine. Only the data usage charges are not mine. They used my info to "hook" someone else up. I worked in fraud investigations for 7 years and even though I am speculating at this time, its evident that what happened here was identity theft from within AT&T. Even the Customer Service person mentioned that this was done at one of their company stores. I will be pressing charges and am wondering if anyone else was affected in a similar manner. Word if advise to all, CHECK your statements carefully. To their credit, Customer Service was helpful. I like AT&T but fear that this incident will forever sour me against them.

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idtheftvictim
Riverside, US
May 01, 2012 1:47 am EDT

I filed identity theft complaints with all those same agencies and have continued to try dealing with this awful greed corporation whose employees must get huge commission for cramming using out accounts and identities, with no response nothing as if I have no voice just a bill. Those agencies do nothing either I Promise you that. My identity and account has been completely taken over. For 7 years since it started(id theft far as I know) since moving to this senior community it has not stopped. I went through att/sbc scamming me for a contract [protected] that they lied about and on a fixed income plus many many ambulance trips from stress to hospital for rare heart problem befgore my surgery made no difference. My bill each month for dish, lifeline basic phone and dialup internet=$269.00 per month. None assisted me that time either. I paid those bills then ATT cut my services deleted my website and biz email account everything with all the info on ATT scam then said OOP'S sorry! Accounts opened in my name 3 in 2012 old phone numbers and email accounts that arent mine. Since March 2012, I ve been told by ATT (raised dsl fees from 14.95 to 35.00 but say I have a passcode on my account & they can't get into it without it. They wont reset it said they sent one in USPS but I havent gotten it, and I cant do anything except pay the bill which the autophone system does after taking my ssn, address, name, account everything personal and identifying on the auto answwer system! Yet they protect customers sending emails to never give that info by phone... this is only a smidgen of what they have done I just dont feel up to typing it all and stewing all day. Thank you for listening if this even shows up.If it does I'm sure it will only make me look bad and discredited because no agency will go up against them, Im low income they dont care, cvant get legal assistance either.

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idtheftvictim
Riverside, US
May 01, 2012 1:33 am EDT

I have file identity theft complaints on ATT with all those same agencies.No reply from any of them even Ca Attorney general, nothing from att and I have proof. Nobody cares and its been going on over 7 years. Only service available to us. I need help with this and absolutely don't knoiw what else to do!

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AT&T lousy service in iowa city

If you live on Westgate, or Gilmore Court in Iowa City forget using ATT as a phone service carrier. The bars vary from zero to three during the course of a single call. I see neighbors walking outside in the cold trying to get a signal. I know because I am out there, also. This inside a major university city only a mile from University Hospital. They told me I would get 3G a year ago. I would be happy to get functioning voice phone service. The iPhone is nice, but it isn't worth giving up a working telephone. I end up using Skype to place calls.

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AT&T installation

I do not understand the concept of scheduling an appointment and having backlogs. Why set an appointment when you know your technicians are backed up? I've read a number of posts here about people having the same experience as I did: taking the day off for nothing... and then they bombard you with alibis ranging from the distance of my home from the VRAD all the way to the technician's manager not knowing what to do at a certain point. Really? A manager not knowing what to do? How did he/she become a manager? Then again this may be due to the economy. Everything seem to be about the economy these days. Maybe they can't hire quality people so they hire the first person who sends them a resume.

My appointment was set for today, 10/21 between 9:00 AM and 11:00 AM. The technician called me at 10:00 AM to tell me that he was running late (obviously!) and that he will be at my location between 10:30 and 11:00 AM. Well, 11:00 AM came and went and no technician, no call. He finally showed up around noon and did a walkaround the place to see where my current connections are. After all that, he told me that he will go to the VRAD and make the connections there... might take anywhere between 30 and 45 minutes. After a while (around 1:00 PM), I was informed that the signals were not acceptable and that another technician will check the connections and do necessary improvements. I was also informed that instead of 2 HD signals, I would only be able to get 1. I was fine with that as I do all my TV viewing from the one HDTV I have anyway. 4 hours (yes, 4 hours!) went by and the first technician called and said they're still having problems with the quality of the signal because I am about 2, 600 feet from the VRAD and at that point, signals start to deteriorate.

It was almost 5:00 PM and I had lost all hope that anything would be done at all today. He proceeded to tell me that I have the option to reschedule the install. I told him that I can not do this as my weekends are full and taking another work day off was not an option. But truthfully, I was thinking... if the signal quality is an issue, then why bother trying to install it at all? Wouldn't this open a can of worms about the quality of service I will be getting? Wouldn't this lead to my calling tech support all the time to try and resolve problems stemming from said weak signal? Wouldn't this mean that I will still be paying full price for half a service? And get this: when I essentially asked (hinted is more like it) if there is any possibility at all to finish the install today, the technician said he actually gets off at 4:30 PM. So basically, he made it sound like he was doing me a favor by waiting for other technicians and managers to finish their jobs (being 5:00 PM and all, he was clearly off the clock!).

I understand the whole they-won't-find-out-until-they-come-to-your-location alibi -- I understand that it is some rehearsed line that people from sales and tech support use if anything like this happens. They obviously have a system in place to check if your home is serviceable by their product... why not go an extra mile and make sure that this is true before making theatrics out of telling you of service availability when you check on-line (Congratulations! U-verse is available blah-blah!)? They know that at 2, 600 feet, signal gets questionable so why even say my home is serviceable and get my hopes up? From the looks of things, I am not the only one who have had this experience so its not like I was the first case.

In an ideal world, AT&T would reimburse me for my lost day of work but who in this giant, money-sucking corporation would be in their right minds to do that? Something has to change.

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uverse tech
main, US
Mar 25, 2010 8:46 pm EDT

Hello, I'm a uverse tech in TX. I understand what you are saying. 2600 feet is not true. The service will work fine at 2600 feet. When u get out to [protected] feet, that where u start having issues. Also, on paper we get off at 4:30pm, but that rarely happens. I usually get off anywhere between 4:45-7:00 some times later. The problem sound like it was bridge tap. The sales/on-line order only sees that your area is green for uverse. It can't tell what distance you are. That is what to the tech. And sometimes we can't tell. So we request a I&R tech to test the line for any faults. I hope this info helps.

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AT&T horrible customer service

I signed up with att uverse and 2 months later I can't get them to pay for the damages done to my TV. Something happened when the tech installed the box and left powered off the tv and then powered on a few hours later and tv screen was messed up. Called them and they said NOTHING they did caused that and they were not going to pay. After many hours with customer service, tech's not showing up and no one returning my phone call. I had a TV repair company come and look at the TV which then told me that some component board was messed up and seemed to think it happened once the TV powered back on. sounds to me this is AT&T 's problem however I can not get them to hold themselves responsible. This has to be the worst customer service I have ever seen. I believe uverse will put them under and I hope it happens. I hope people read this and reconsider AT&T's uverse junk!
one satisfied dish network customer

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Emily2121
Kansas City, US
Jun 05, 2010 11:22 pm EDT

BE WARNED! As one customer to another I want to warn
anyone who decides to uses the AT&T store located at Kent St. in Liberty, MO. A newer employee (Cayla) who now works here has been know at other jobs to disclose personal information of customers (ie: addresses, financial situations, status of accounts, ect) and gossip to other employees and her personal friends. As of yet, I have not been able to find a way to contact AT&T about this problems. So, as a consumer be warned of this store!

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AT&T false information

I CALLED ATT TO CANCEL MY LONG DISTANCE SERVICES AND ONE OF THE WORKERS TOLD ME IF I WOULD PURCHASE A HOME CORDLESS PHONE FOR FIVE PAYMENTS OF 13.99 THAT MY LONG DISTANCE WOULD GO DOWN TO 9.00 A MONTH. OCT GOT MY BILL I WAS CHARGED 36.20 FOR LONGDISTANCE SERVICE, AND WHEN I CALLED ATT THEY TOLD ME THAT PURCHASING THAT PHONE NOTHING TO DO WITH MY PLAN THAT WAS JUST A WAY TO SELL THAT PHONE TO ME. CALL BACK TO TALK TO A SUPERVISOR AND THEY WOULD NOT REFUND ME FOR THAT PHONE AND IT WAS FALSE INFORMATION ON THERE COMPANY BEHALF.

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AT&T overcharges/refund card

ATT sales persons from San Deigo came to my door steps at fremont, CA for a ATT package of TV/Net/Phone for $109.00 a month with a $50.00 refund and I agreed for the installation and service. I signed a contract package and have recipts for $109.00. Days later a Technician came and stalled the equipment with service. Not even a month later we received a bill of $274.00. To our surprise we contacted the ATT Bills department and their explanaltion was the amount on the bills was retrofit with advance payment. It was 19th of the month and they cahrged a full month bill. This was not explained by either sales perosn or the installation technician who had modified my contract without my consent. Upon calling the ATT numerious times, which takes approxmatly 2 hours to reach the right people of ATT U-Verse, they finally adjust my bill by $54.00 but still have not send our $50.00 rebate ATT Card. It is 3 month now and if I don't hear from this "false ad rip off company", I may switch to Comcast or to a Disc Network company.I 'm also planning to file their unbusiuness like conduct and charges with Better Business Bureau, TV channels and with the City of Fremont. I have had Comcast service before but never have to go to and fro like I' doing with ATT.

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pissed off in cleveland
Cleveland, US
Jul 30, 2011 12:57 am EDT

i ordered u-verse internet and a landline on july 13...had to pay 100$ in advance which was taken out of my account the same day. every thing suppose to be up and running by the 18th...well i was on hold for 1 1/2 each day for the next 5 days till the 6th day i decided to cancel it...only to find out that i have to wait freakin 45days for a check in the mail...IM PISSED OFF...all these companies are getting higher in rates and poor in customer service...
i dont know who im going with now...im in cleveland ohio...and ATT sucks

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bandATT
San Diego, US
Sep 16, 2010 4:15 pm EDT
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ATT sales agents came to my door steps 29/Jul/2010, and offered me a numerous discount, like FREE installation, FREE Mandarin Package (since I'm Asian), $10 off on internet and phone, $10 off on HD Technology Fees. But when I received my first bill, it come out with $320. Of course, I called to CS, and the lines were passing around, finally I spoke to a ATT rep, she told me she doesn't have authotization to make adjustment/credit, and transfer me to her supervisor, the worst thing is I didn't speak to her supervisor, since the line is put me on hold all the times, finally I hang up. I conclude that ATT is using bait & switch tactics to entice people with promotional offers, if someone is thinking to switch to ATT U verse, my advice is definitely "NO WAY!"

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7:09 pm EDT
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AT&T automatic renewal

For the last 15 years I have run Yellow Pages ads and each year the renewal process involved their calling me in April of May to set up a meeting, a meeting to make any changes I wanted for the next year's ads; their sending me an agreement to review and make any corrections, my signing and dating the agreement and mailing it back to them. They would then send me a letter thanking me for advertising with them.

I discovered today that they supposedly mailed me a notice in July and my not sending it back set up an automatic renewal. I never got such a notice in July. Furthermore, if I had and had renewed, don't you think they would have sent me a "thank you" letter?

I have not gotten 'any' correspondence at all from ATT Real Yellow Pages. NONE. They say they mailed the notice. I say they did not and I think the fact that they did not thank me for renewing is evidence they wanted the keep me in the dark as to what they were doing. This is preditory and I have never heard that not responding to a renewal notice constituted renewing.

I have signed anything authorizing any Yellow Pages ads for 2010 and will not be paying for ads in 2010.

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jenni
,
Oct 28, 2008 5:14 pm EDT

Unauthorized charges to my credit card and harrasing phone calls by Bill Faze.

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YP Auto Renewal Victim
Beverly Hills, US
Oct 16, 2013 12:47 pm EDT
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We are interested in speaking with people or businesses located in California who (1) advertised in the print directory of the YP yellow pages (formerly AT&T) and (2) believe they were injured by an automatic renewal program. This would include people whose accounts were automatically renewed by YP, and they were charged for that automatic renewal, without their consent and/or without a signed contract or agreement permitting automatic renewal.

Please call us at [protected] and ask for Tabitha. You may also email us at YPAutoRenewalVictim@gmail.com (YPAutoRenewalVictim at gmail . com )
(Posted October 2013)

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txdoorman65
Magnolia, US
Oct 17, 2011 2:47 pm EDT
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My situation is a bit different. I am under the impression that AT&T does not deliver printed advertisement unless the homeowner requests it. If this is the case, it would explain the reason why my business is ZERO in the areas I used to see quite a bit from. AT&T made changes to coverage areas and book sizes 2 years ago. I just had an older gentleman call for service who told me he had to call and request the yellow pages. I then asked around to others in the same service area who said they never received one. I have cancelled print which will not go into effect until April 2012, until then I am stuck with paying for advertising that has netted only losses.
If this has happened to you in the Houston area or have not received a yellow page book without request then contact me at txdoorman65@hotmail.com

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ronjon2000
, US
Jun 30, 2011 9:24 pm EDT

**** CLASS ACTION ****

This happened to me as well! I'm so frustrated and I'm investigating a potential law suit against them. If you're interested in joining me, please email me at questions@arkansaslegalquestions.com

If this happened to enough of us, we could join together and make sure AT&T cannot do this in the future. Please contact me if you are interested.

questions@arkansaslegalquestions.com

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llh1644
Austin, US
Jan 21, 2011 2:18 am EST
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AT&T did reimburse me the difference of the increased rate (from $64/mo to $270) for the 12 months but still required me to pay an extra year for an ad that I specifically cancelled. In my case, they contacted me to renew my ad even though it was set to auto-renew. They had a record of my being called but no recording of the conversation wherein I directed them to cancel the ad. They probably could've gotten away with refunding nothing though, so I did appreciate the employee that assisted me.

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G p R
Columbus, US
Jan 21, 2011 1:02 am EST
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they got me too...after I cancelled by phone with my sales rep...they said he made a "note" on his computer, but I failed to send a registered letter as per my contract...then they said he called me after the printing was complete...really ATT?

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kevinchen
Griffin, US
Jan 10, 2011 3:43 am EST
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I have the same problem with att.Does anyboby tell me what I can do?I didin't know ATT automatic renewal after 3 years agreetment end. the agreetmentATT charged me 1020$ for the terminate fee.

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SpgConsultants
MTL , CA
Sep 23, 2010 12:39 pm EDT

Has Your Office Encountered The Online Yellow Pages Scam?

Harassing calls, threats and use of obscene language can pressurize you to the edge and moreover, a collector may embarrass you by contacting your employer or even be pursued to disburse for a debt that is not rightfully yours.

There are limits on how far telemarketers can go, that is why we provide information on how to put an end to telemarketer calls and more efficiently, how to correspond with them about your account and/or to dispute a collection action and can teach you what are your rights in terms of privacy.

You can find out more information on our website:www.spgconsultants.com

By informing each other, we protect each other

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llh1644
Austin, US
Sep 17, 2010 5:19 pm EDT
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I was contacted about renewing my yellow pages ad and I specifically told the agent I did NOT want to renew. Instead, the agent apparently wrote that I couldn't be contacted and increased my rate from $63/mo to $270/mo. When I noticed the auto-billing and contacted AT&T, I was told that I was part of an auto-renew program and they had no record of my cancelling. I asked for a recording of the call since I HAD spoken with an agent and definitely relayed the cancellation. AT&T says they are going to reimburse me but they have not. They also are still forcing me to pay $840 for an ad wherein I followed their rules of cancellation and they did not apply it. At&T representatives state they have no explanation for not logging my cancellation request, no proof that what I'm saying is untrue, no record of my ever speaking to them, but that I am still liable financially for the ad. This has GOT to be illegal! If you've had similar problems, please contact me!

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gmariecooper
, US
Feb 11, 2010 11:28 am EST
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Started business in 1997. Got AT&t. Then later switched to Birchtelecom who was a lot cheaper. At&t marketers became a pest and could not beat Birch. Finally one day they did. I knew the contract was for 36 mos as they told me. What they did not tell me that there was an auto renewal. Contract was 6/06 - 6/09. Dec 09 switched back to Birch due to the poor customer and billing services of At&t.
Just got bill for $600 for termination of contract. They said they sent me a letter or card in mail but I damn sure don't remember getting one in 2/09. If I did, I would have decline there invite!

We are a small business and made it through Obama's first year of destruction!
How can this charge be waive?

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8:05 am EDT
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AT&T horrible exerience with customer service

To Whom Ever Will Listen:
I just spent 89 minutes on the line with the ironically named 'Business Care' department of AT&T Wireless because the phone I purchased about 6 months ago, the LG Incite, has died. I figured, ok well for the most part I've been happy w/ my AT&T Service, so I'll deal with the fact that I have to buy a new phone because I decided to not buy the insurance when it was offered to me... No Big Deal. In the past, when I had a major issue with my account, I simply called in and a supervisor was able to credit my account and I was quite happy with the outcome. But with this situation I opted for the cheap free phone before and I won’t make that mistake again so I was looking into getting the new 3GS iPhone... It’s quoted @ $499 online but I figured, since I’m willing to sign a new contract for an additional 2 years, I would see if there was any way I could possibly get the same phone for the cost a new customer would get, $299. That is a pretty steep difference in cost and I have been with the company for a while and was just coming off a bad experience with another phone, so perhaps someone would be able to help me out... The answer to that question was a resounding, “NO!” Now, I understand policy is policy and if that cost is for new customers only and that’s fine but here is where I started having issues with how I was treated today.

The customer service agent implied that I could add a 2nd line to my acct--I would be able to get the phone for the price of $299 minus the 40% new equipment discount I might receive as part of a sponsorship I get from my employer—and that I could cancel the 2nd line a month later and would be able to keep the iPhone, simply moving it over to the other line on the account minus the early termination fee. She was pretty careful to not say it directly but she made sure to say that, “if I ‘had to cancel the 2nd line for any reason, I could always move the iPhone back over to my original line.” If I had opted to do such a thing, I would have not only incurred the early termination fee along with the hit it would cause on my credit. It didn’t occur to me until after I spoke to her supervisor and she stated that I could add the 2nd line what the first rep had inferred as an option. My initial call was just to inquire whether or not I would be able to extend my contract and get the iPhone I wanted at the cost new customers could get it at... I very easily could have listened to this person and that could have screwed up my credit...

To round out my completely ridiculous conversation with the supervisor, I was informed that under no circumstances would I be able to upgrade my acct with an iPhone at this time by calling customer service without having to pay the full $699 for the phone I wanted—despite being quoted earlier by the first rep and online for the price of $499...

At this point, if I could cancel my AT&T contract without it hurting my credit, I probably would. Honestly, I was willing to pay the $499 initially for the iPhone 32gb 3Gs but just wanted to know if there was any situation where I would be entitled to a discount because I was a faithful customer willing to extend his contract who was coming off a very negative experience with a poor phone... I’ve dissatisfied and angry, to say the least.
I do not know who else to turn to and since I got no response from the ‘Contact Us’ page email, I’m sending this to whatever email contacts I can find with this company’s site... I am not happy and, frankly, I hope this is not a common occurance... I’m not looking for any handouts and as long as I’m able to still get the phone I want at the price I was quoted, I will probably be purchasing it-- if I even decide not to disconnect my services altogether... Simply put, I want anyone who is willing to listen to know how I was just treated.. It was entirely unprofessional, uncalled for, and upsetting..

Daniel Mrozinski
Essexville, MI

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penzfan
Boynton Beach, US
Nov 11, 2009 8:45 pm EST

contact the better business bureau

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AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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