AT"T U Verse / reward promised
I agreed to switch my television company from DirecTV to AT&T Uverse if AT&T would help me with the penalty I have to pay DirecTV for leaving before my contract expires.
I received a postcard from AT&T declaring that my "reward" is waiting for me. AT&T gave me my member ID; I selected my password.
AT&T reward center refuses to acknowledge either one or the other; it is unclear which. I had been told by many people not to trust AT&T, that they are liars. Is my trouble proof of that?