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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T reviews & complaints 2158

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3:52 pm EST
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AT&T no call back discusted with their poor service

AT&T U Verse is the worst company I have ever been associated with bar none! I have had problems with my TV DVR recording spoke to a tech that couldn't help me at all, this is tech support? called today spoke to a Tier 2 tech by the name of Ashley ID# AF0225 which she was suppose to call me back at 2:00 central time it is now 3:46pm and no call. In over a year I have had over 31 techs at my home if it wasn't the TV it was the phone, in fact the phone static was so bad they had to pull me off Uverse and connect me to a straight line with AT&T. They charge outrageous rates for their poor selection of channels, I wish I had never heard of them. Consumer be aware and stay away from them, I wish I had, that also goes for their cell phone service also that too leaves alot to be desired

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7:19 pm EST
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AT&T false account in collections

I just recenntly check my credit report because I was denided for a aa/citibank credit card. I found a false claim that I owe $274 on an account I opened with at&t in sept. 2006. I have been living in guatemala since january 2006, and have no use for at&t in central america. I have been trying to repair my credit since about 2000. Now I have no clue what I can do to get this bogus claim off my credit history. Any advice? I have hundreds or thousands of photos, and even better my passport!

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3:09 pm EST
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AT&T I am not satisfied with the service I am getting from att

I am not satisfied with the service I am getting from att. I continue to have connectivity issues. Repair techs seem to visit my house 3 times a year for the same issue. I was told by techs that the box on the pole needs to be replaced because it rusted out.

But nothing has occurred and with every rainstorm, my signal is lost. Techs come out and replace the "pair" in my outside box with no results. Now I have other people's voices and static in my phone, even though I have a dedicated dsl jack.

I am tired of calling att because it takes days for them to come out and the same problem re occurs. I need to talk to someone in authority to have the box on the pole replaced. I would have switched long ago, but it would cause a big inconvenience with my business.

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2:29 pm EST
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AT&T poor reception and too many viruses

I ordered AT&T Uverse last year. I had the TV and Internet service. The caption below the picture was so small you need a magnifying glass to see and there were several interruptions. On the Internet I had a lot of viruses invade my computer which I never had with their competitor. I am now being harassed about paying a balance and I tell the rep about the viruses and she said this is not a reason to dispute my bill. Uverse SUCKS! I'm very happy with my current provider and don't have any problems whatsoever. Any suggestions, anyone?

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3:15 pm EST
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AT&T lack of service territory

Since relocating to Chicago from San Diego in December of 2009, I cannot obtain ANY cell service within a four block radius of my home; thus, the only way I can obtain service is to get in my car and drive 5+ blocks away, park some where and make my calls.

Over the past 2+ months, I have made repeated calls to AT&T's customer service department escalating the calls each time to management personnel. On each occasion I've been told that they will file a complaint and some sort of action will occur; however, my service has not improved. In fact, if anything it has gotten worse.

As a result, I (again) called AT&T today and stated that I needed to have phone service within 24 hours or they needed to let me out of my contract as I shouldn't have to pay for a service that I'm not receiving.

Unfortunately, AT&T said that they "don't guarantee coverage everywhere", thus, they will not let me out of my contact. However, it's not like I moved to a rural farming community. I live one block from Lake Michigan in the heart of Chicago; therefore, if they can't guarantee service within the four block radius of my home within the city borders what options do I now have?

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7:40 pm EST
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AT&T u-verse billing complaint

I haven't had problems with AT&T until recently. I got the U-Verse service about 6 months ago and everything has gone great. Well, the economy took a rough toll on me recently and my bill got behind. I had a check bounce and was told that I had to pay a restoral amount of $356.30. We tried paying it with our other checking account but when the service was not restored, we called several times (getting cut off by the automatic system and transferred to wrong depts that eventually hung up on us) until we finally got through to someone telling us that the check was processing and if service wasn't back on in a few hours, then we were to call again. So we did. This time we were told that because the last check bounced, they were not able to accept another check. Ok, that was fine. Four customer service reps assured us that the check had been cancelled after we made a payment by credit card. Well, I checked my bank account today and sure enough, the check cleared. Now all the other checks written will bounce. Of course they are closed for the night and it took me over 30 minutes to find a way to contact an actual person who made a case on the account for me. I will see monday if they are going to credit my account and if it bounces, I am asking they pay the return check fee!

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LANlineDistress
, US
Mar 16, 2010 8:19 pm EDT

I'm tired of AT&Ts billing practices. My phone bill for the billing period of Jan 7 - feb 7 was due on March 1, 2010. The payment was delayed and the phone was disconnected on March 15, 2010, 15 days after the billing date.. 15 days, without any notice. I have very ill parents at home who were left without a telephone connection, without any notice. I had to pay $30 for activation because I couldn't go without activating my line. AT&T is taking full advantage of people's misfortune. This company should be dissolved.

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12:30 pm EST
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AT&T advertising scam

ATandT Advertising solutions misled us top bnelieve they were doing an internet advertising for us and 40 days later nothing has been done and the only thing their representative has to say is "... we are starting to work on it. You have a contract for a year - read the contract, you have to pay us for a year"

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KCBoss
KC, US
May 23, 2012 9:37 pm EDT

I purchased a large yellow pages ad and Internet advertising packages. It is costing me $250 a month, and after two months has generated one phone call and one internet response. Oh, and lots of junk marketing calls. This is a crippling expense to a small business struggling reach customers. The yellow pages reach nobody. This has been a complete waste of money.

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Le Y
San Francisco, US
Mar 07, 2012 8:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Do not use ATT Solutions advertisings. Yes they lock you into a year contract and you could have done everything they offer yourself online for free or 10% of the cost you just signed up for. They promise you so much verbally and none of it happens, I was going to cancel right on the third day of contract, but the Rep. rescheduled the appointment to show me how it all works and assured me it was
extremely easy to use the site and everything else but its not easy at all you need computor skills and not everyone that works in a restaurant has that much time. So since the Rep rescheduled on the third day I was not able to get of of the contract I think she sensed
I was planning on that so she did that to keep she commisions! I am working on the mistake they also did on the hourse of operations
on my restaurant in the Yellow Pages, I should not need to pay for their mistake on the yellow pages as I told the Rep to correct it from
last year and it didnt happen, I keep getting the run around that we will get back to you, so now it 3 months and nothing! I may need to
obtain an attorney for this issue. My suggestion avoid those two Reps. from Att solotions that come into your business promising so much and deliver almost none of it. From San Francisco, CA. also the postcards mailers so far we received not one back! and its been three months of 1000 mailers in the area! cost for that is $1, 400. each month for a year! I do not recommend to use this service, hiring a high school kid doing doorhangers work better that this! and you may feel great givng the kid a job.

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AMP Electric
Munford, US
Jun 27, 2011 3:10 pm EDT

Oh and if you ever talk to a Jennifer Gallagher ...DON'T. Shes a total waste of anyones time...! Claims she is as High as you can go with ATT advertising Solutions...I Look forward to ATT Advertising Solutions going Under in the Near Future and I can't wait! = ) The Great thing about me is they have never got one payment from me... And Never will ..I will take that little hit On our company Credit and it will be gone in 2 years ha ha !

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AMP Electric
Munford, US
Jun 27, 2011 3:05 pm EDT

Take the complaints to the Better Better Bureau! Document Every Phone call and date it as well. Don't let them get one on you or they Will. ATT Advertising Solutions are SCAMMERS! They will record parts of conversations and twist it to there benifit...

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dwoz
Nashville, US
Apr 04, 2011 9:03 pm EDT

A very similar thing happened to my mother and her business. The Sales person told her that she would host a website through At&t and they would design one specific to what she needed. She was already paying $249 a year for hosting a site, and he told her that she wouldn't have to pay that anymore either. It turns out that he connected her to the people that she was already paying to finish the project. They gave her a generic site and have been charging for advertising that we have yet to see a proof of. He told her that he was showing up to help with her webpage, when actually he sold advertising. He never mentioned that he sold advertising what-so-ever. She never even knew that she was getting advertising and now she is being charged for that, her website looks generic and she is still being charged a seperate charge to host the site.

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angiesvoice
Poquoson, US
Jan 20, 2011 1:44 am EST

So far that has been our experience. We were sold an Ad by two delightful ladies mid Nov and my husbands name came up on page 30 of google search... I complained and was told it was being worked on etc. Meanwhile, $400 a month was being deducted... then.. you signed a year contract. Tomorrow, I am meeting with a sales manager and I hope I have something positive to report. Either way, I will be back to explain how I achieved the service I paid for or to complain to warn others to stay away.

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3:08 pm EST
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AT&T poor customer service

I had heard about AT&T’s U-verse service and kept watching and checking to see when it would be available in my neighborhood. I wanted it for a couple of reasons. I have become addicted to only watching recorded tv shows. U-verse advertised that you could record up to 4 channels at one time. It also offered internet speeds at 4-5 times faster than my current AT&T dsl. I work from home, have a home office and thought the faster download speed would be nice when working on large files from co-workers. I also pay for and attend online classes and the faster speeds would help when reviewing video lectures.

There was an ATT truck outside my house one day and I asked what he was doing. The phone service box for the surrounding homes is in my front yard. He said he was installing U-Verse for my neighbor across the street. I went across the street a couple days later and asked Jim about it and he indicated he really liked it. I thought what the heck, I called ATT and ordered the largest bundle they had. It would give me every channel offered plus super high download speeds and digital phone service all in one package. I was told by the ATT rep that everything was good and set an appointment.

My install was on February 17th, 2010 between 1:00 and 3:00. The technician showed up at 1:30. I was already planning on what shows to record and was wondering how nice the extra speedy internet service would be. But that is when the nightmare began.

The tech looked around the house then left. Within 15 minutes I had no internet service and no phone service. The tech didn’t come back until 5:30. He told me he could not get U-Verse to work at my house. I asked why not, indicating my neighbor has it and the ATT box is right there in my front yard. He didn’t offer any explanation. After he left I noticed I didn’t have internet or phone service. I used my cell phone and called ATT. I got somebody in India or somewhere, who wanted to follow some script of how to repair the internet. I explained that a tech was just at the house and he did something to disconnect the service and this had nothing to do with my computer or modem. She insisted my service was still connected and the problem was either my modem or my computer.

After a couple of hours of explaining details, being transferred and being placed on hold, I finally gave up and thought I would resolve it the next day. Thursday morning I started calling first thing. I needed my internet for work and school. Once again I was bounced around all over the world. Finally I spoke to someone that told me, ATT shut off my dsl to convert it to U-Verse but they had to follow Federal guidelines in switching it back. She said one screen was showing the disconnection, while another screen was still showing a connection. She said she would fill out a form herself and walk it into a manager for approval so she could expedite the reinstallation of my system. She said someone would call me back.

No one called so Friday I called again. The same thing happened I spoke to several people before finally talking to someone who said he understood my situation and that I would receive a call on Saturday with a solution. Nobody called. By this time my phone was being listed as disconnected.

Saturday I spent several hours driving around town looking for a hot spot for my laptop. I use my desktop for work and school because my laptop doesn’t have enough memory to run my programs. But at least if I found a hot spot I could check email. Starbucks has ATT internet but it costs like $4 for 2 hours to use it. I finally found a business who offered a connection without a password.

On Monday, I called ATT once again. I spoke to a rep who said the installation was scheduled for Wednesday. Great, I finally I can get back to my normal activity.

I started working at our corporate office, but it’s 75 miles from my house. Sometimes the commute takes 2 hours each leg because of traffic. But since I couldn’t work at home, that is my only option. Wednesday I came home expecting to have the internet turned on. It was not so I called ATT and was told the technician would be there before 8pm. Sure enough he showed up at 7:30, then left. He returned at about 8:30 and stayed in his truck outside and called me on my home phone. It worked. Assuming I had internet also I hung up, he left and I went to check my modem. No internet.

I called ATT right away hoping to get him back and was told there was nothing they could do until the order department opened the next day. I called on Thursday. Again, I spent more than an hour on the phone. This time I finally spoke to someone who said she would do whatever she could to help. This morning (Friday February 26th) I called again. I was told by a customer service rep that they could see all the notes and attempts to expedite the reinstallation but said she could do nothing. She did say there is now a schedule for installing dsl on March 2nd. At least now I finally have a date and time.

Everyone asked why I don’t just switch providers. I would but everyone has my email address and I don’t want to change it right now.

I have spent more than 8 hours on the phone with ATT trying to get my service back on. I have spent hours driving to locations to get internet service. I have spent extra money and time commuting to an office when usually I can work at home. I have missed my online classes that I pay monthly to attend. I have fee based services I use for both professional and personal use that still charge my credit card, even if I don’t have the internet.

I am amazed on the lack of concern and commitment to re establish my service. I never once raised my voice on the phone but had customer service people who would here my story and tell me I was being transferred to a higher level department. Then I would end up being transferred to India or somewhere. I firmly believe most of the reps I have spoken with really could care less about my need to have internet access. I think some just transferred me because they didn’t want to deal with my problem.

I asked several if they could take ownership of my problem and follow up for me. I was told repeatedly they were not allowed to do that. I asked how I could reach someone consistently so I didn’t have to explain my issues over and over. Reps don’t have extensions.

All I wanted to do was upgrade my service. I didn’t expect to get a lesson in how to provide poor customer service. ATT disconnected my service in 5 minutes and if I get service back next week, it will have taken 2 weeks. It took me 10 days just to get an installation date.

I have had my phone number and internet service for at least 15 years. I have never called them ever to complain or ask for help. Yet I am convinced they have indentified me someone in there computers as not being a valued customers. I can not think of any other explanation why no one at ATT acted concerned or wanted to help. Since they don’t care I plan to open an email at Google. Once everyone has it, I’ll be leaving ATT. They won’t care that I’m gone.

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Dominique Miller
, US
Oct 07, 2015 8:25 pm EDT

I've had AT&T U-Verse internet service for eight months now and nearly every month, they've "forgotten" my credit card number and needed another one or told me hat my higher limit credit cards that work just fine and dandy everywhere else and are paid off regularly are being "declined." Odd since they seem to work just fine for everything else. In the past, I've even provided them with my bank account number. When I end up having to call to complain on pretty much a monthly basis, I'm treated rudely and impertinently. There must be a note about me not taking any guff from their sales team or something and that must be something they look upon in a negative light and don't like to have to deal with. When my service was actually shut off today even with all of this varied payment information that they have of mine on file, I called in. I'm horribly ill with the flu and a bad cough and I was actually hung up on thrice because I "wouldn't speak up!" That is inexcusable. I excused myself and apologized for having to call in while hacking and coughing and not having much voice left, but there's no reason that they would possibly be unable to understand what's being said. For some reason two of the reps I spoke with today could hear me just fine and said I'm so sorry you've been made to call in and have to deal with this while you're not feeling well. I said thanks u for that. The last manager I spoke with today before I simply canceled my service and picked up with xfinity was horrified to hear that I was disconnected for being sick. I'd love to have been able to call when I'm feeling well or better yet be billed properly and ethically and not have to worry about calling in at all, but I own a business and I need my internet. To have no internet is not something that's acceptable to me and it's not any of my doing certainly. As I mentioned, it's AT&T's lackadaisical billing practices that necessitated my calling in the first place. I had no choice in the matter. To add insult to injury (or injury to insult as the case may be), I was told that because my account had been suspended, they couldn't run any of the cards they had on file and that they needed another bank account number. I stopped in my tracks and simply said are you kidding me? Look how poorly you've handled all of the other billing information you have at your disposal. I've been double billed, had added extra charges tacked on that I've had to call monthly and have reversed and you've literally lost my billing information more than once. There is no way in heck that I'm providing you with my bank account information again. Absolutely not. I said credit card billing is one thing. I can always have the charges canceled with my company if I find AT&T engaging in fraudulent billing practices while in possession of my credit card. If they bill my bank account improperly, I'll have to come in and sign a sworn affidavit saying that AT&T does not have legal permission to bill my account and then that information will be sent to my bank's corporate headquarters for review, at which point I may or may not get my money back, so heck no. I will not provide a disreputable company with my bank account number. That will. Not. Happen. AT&T could've kept a customer tonight. Instead, they've lost a customer-a writer no less with a big social media following and they've gained a dissatisfied former customer who will tell anyone and everyone who will listen that their billing practices are unethical. That's too bad for them. I am severely disappointed in my experience with AT&T.

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Tammie D
,
Sep 30, 2008 8:02 pm EDT

Good luck trying to communicate with the phone company. Over a year ago, a young man came door to door selling Uverse, the new ATT answer to cable. We signed up only to be contacted by ATT a week later to say that Uverse was not available in our neighborhood. Poor salesman. Our neighbor now has Uverse. We called ATT and were told that it was still not available. We explained that not only does our neighbor have it but the connection is in our backyard. Bottom line - there are only so many ports and our backyard connection is full so too bad. The Uverse customer rep named Renee was very rude and when asked when we could receive this service, I was told that it would be up to the engineers if they would ever add more ports. We have DSL and two phone lines with ATT and this is how we're treated. I have tried to email ATT to try and resolve this issue but it seems that email is not their mode of communication but the man on their answering system will not allow you to talk to a person until you've gone through about 50 prompts. FRUSTRATING is all I can say.

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WesleyBerry
Commerce Township, US
Sep 14, 2011 7:33 pm EDT

They have terrible customer service! They transferred me like 10 times!

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Grzegorz Telega
Brookfield, US
Jan 05, 2011 11:43 pm EST

Similar experience.

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Rosemary Crawford
,
Oct 20, 2008 1:29 am EDT

I also had a nightmare experience with AT@T on October 17/08.
I received a voice recorded message at 11:29 a.m. that "Your DSL internet service would be turned on October 21/08." I was then told what my new telephone number would be.This was a Little Rock, Ar.number, I live in Mississippi and have had internet for about a year and a half.The recorded message then gave a number [protected] to call if I had any questions, which of course I certainly did.Was I dealing with identy theft here? I had just been in Little Rock a few days before and had given a couple of checks at two different stores.I tried twice to call this number and no answer.I called residental business office twice, no answer. Called the number for businesses to use, they connected me to residental business office.The next three and a half hours was a total nightmare.I was continuesly connected to someone else. Put on hold til I had to hang up. I did not get a call back.I had to keep calling back.Put on hold, had to listen to music, listen to advertisements, asking for new employees, which I hope they get.I ask if I could get connected to an AT@T business office in Little Rock to see if I could find out what this was about.I was given this number to call [protected].I called this number which wasn't in Little Rock and got a real rude jerk who said "this is Mr. Frost".He was such a smart-A I told him to kiss mine and hung up.By this time I have talked to about six people.One lady even connected me to Tecnical Services. She couldn't understand why I was connected to her.She connected me to somebody body else.By the ninth person I am right on the edge of losing it good.A VERY nice lady named Miss Tonya Coleman had the intelligence to know what to do. She got a third party on the line by the name of LACY--oh! she gave birth to rudeness.She found the answer to the problem but pushed me to my limites to call her a B--.Ms Coleman told her I had been on the phone three and half hours trying to get help.That didn't phase Miss Yankee Rude. She pushed my last button to the point I again cursed her and she hung up. I was crying by then.Mrs Coleman was very kind and I thanked her so much. I have some major health problems. I have had some small strokes, Take heart medicine and have a life threatning illness. I am not suppose to b e under bad stress.I don't imagine one thing will be done about this and I will look into making a change.You can ask for a" higher up" and you don't get it.My experience shouldn't have happened to any body.

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12:23 pm EST
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AT&T charge everyone all you can in interest

I got AT&T Universal card when it first came out and I worked for AT&T. They did a great job for years and then in 2008 they started sneeking my interest up. So when I check recently and saw 21% interest I called them. First I was connected to so lady who spoke broken English. I ask her what country she was in and she said Philipines. I ask to be connect to someone in the United States. (More jobs we do not have) The lady answered the phone and I ask her for my current APR. She said
21% and I said that was too high and she the explained I agreed to it because a notice was sent out and if you did not respond you got 21% interest. She went on about the current economic climate causing all of this. The I told her Bank of America's APR to me after only 10+ years as a customer is 8.99% and my credit union APR is less than that and these organizations "value" my business. I told her AT&T Universal Card was a joke and a bad one at that. They just want the maximum money they can collect from everyone.

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AT&T billing

I received my phone bill yesterday and to my surprise was a charge from Telelink. I have never heard of them, so I have been trying to call for 3 hours now and a recording comes that they are too busy to take any calls. Apparently I have found out this was a prison call which i did hear on my voice mail a week later (Vacation) They billed me $5.65 and no one was here to receive it nor do i know anyone in prison/jail. I do not want this happening again. For a collect call, your suppose to press a number to accept the call. My voice mail was the only one home and I get charged?
I do not know how to enclose a copy of the bill. I can mail. To what address?

Tami Anderson
[protected]
phone Co. AT&T

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AT&T terrible customer service

My phone had an internal screen crack, due to faulty manufacturing. I went to the store twice and had to call 3 times in ONE day in order to get service. The employees contradicted each other and it took me 5 tries to get a replacement phone. They also accused me of dropping my phone, causing the damage (total lie). The store said you will get your phone w/in 5 business days.
Well, I didn't get it w'in 5 business days so I called the company, only to find more incompetent fools. I even spoke to a supervisor, who was unfriendly, unhelpful and overall unfit to be a customer service representative. He even hung up on me. How unprofessional is that?

If you are looking for a phone company, DO NOT USE AT&T. Boycott their service. As soon as my contract expires, I'm heading over to Verizon. I'm tired of dealing with useless, ###ic people.

If you need help with your phone, customer service will not help you but will instead argue with you. Who has time for that?

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Sam L
, US
Apr 27, 2010 1:14 pm EDT

AT&T used to be the icon of America's Industry--providing quality service to customers until it was bought by SBC! The service has gone downhill with incompetent management who seems to show little regard for customer service. It seems as if ATT management has been devoting more and more time to find creative ways to charge customers for services they are entitled to. If the new ATT has a new logo, it must be "We try our best to milk our customers with care."

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i'm me
slapahoe, US
Mar 29, 2010 11:48 pm EDT

u r right at&t didn't have to replace the phone seeing as there was an internal crack they could have easily told you to call the insurance company (which i work for processing verizon claims ironicly) but at any rate...i know how frustrating it is go thru all of that seeing as sometimes the verizon reps contradict what the insurance really does and seeing how my carrier is sprint (which is probably worse than at&t and verizon...sigh...i miss tmobile) but hey at least u got it replaced for free. if you would have had to call the insurance company depending on the type of phone you have you would have to pay that deductible (but u would have gotten your phone the next day...) next time though they may tell you to call the insurance company

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phonegirl
San Diego, US
Feb 28, 2010 8:49 pm EST

First of all, I guarentee that supervisor did not hang up on you. Yes, I am calling you a liar. It is completely against policy, the supervisor would flagged, then fired.
Second, AT&T did NOT have to replace your phone at all, unless you had insurance on it and wanted to pay the insurance deductable. This is because the only phones AT&T (or any manufacturer, trust me, I am a VZW customer) has to replace is those that they deem to be faulty due to a manufacturer defect. The only way that could be true with you is if it came that way, in which case, you would have been smartest to return the phone right then and cancel within your 30 day Buyer's Remorse which would have left you with no fees.
However, AT&T went out of their way to get you a replacement phone so that you could continue using your service. It may take longer than your impatient person wanted, but at least they were willing to get you one without having to pay extra or making you continue to use the broken one.

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AT&T failure to release phone number for porting

Please complain about AT&T to the FCC online: http://esupport.fcc.gov/complaints.htm

AT&T is holding my 77-year-old mother's phone number hostage in retaliation for her canceling U-verse.

She was enticed last fall by a rebate offer from AT&T. She switched her cable, internet and phone service to U-verse. The remote was extremely user-unfriendly and three of us, with six college degrees among us, couldn't figure out how to get everything to work. Finally she said she wanted to switch back to the local cable company.

I wanted to make sure she would get to keep her phone number, so I checked online and learned that we needed to call the new company *first.* So that's what we did. The new company said they would send AT&T a "port order" to move the phone number, but that we would have to cancel the internet and cable TV service.

AT&T canceled the entire U-verse package before the phone number could be ported. I have called AT&T more than a half-dozen times, I have spent HOURS on the phone being transferred to as many as seven different people. I had two requests: Either (1) let us PAY one month's service just to turn the phone back on so that the number can be ported to the new company, or (2) place a recording on the number saying that it has been changed and giving the new phone number. During all my calls to AT&T, supposedly I had reached about a third tier of manager, who did call me back a couple of times to tell me that she was still working on the problem. But her last phone call was Friday, Feb. 19, and I have given up hope. I have filed a complaint online with the FCC, and I encourage you to do the same:
http://esupport.fcc.gov/complaints.htm

Also, see the post by the other person, who listed this complaint address for AT&T:

AT&T Recourse Department
308 S. Ackard, Ste 3700
Dallas, TX 75202

I will be sending a letter to this address, with a cc to my state's Attorney General's Consumer Protection Unit.

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AT&T fradulent practices

My sister referred me for att uverse. They advertised that not only would the person who made the referral but also the person who subscribed to the service would receive visa gift cards. I also referred another sister. After att has set up all of this service. We were denied our referral rewards due to "untimely submitting the referrals which is totally untrue. Additionally, for subscribing to the service I was to receive (2) $100 visa cards. I have received one of the cards but I have been waiting since 11/-09 for the other. I have had the service since 10/09. I have spoken with customer service and I am always given another lie. The first lie was that it would be in my mailbox on 12/24/09. The most recent lie is that my card was printed off on 10/28/10. Today is 02/22/10 and it still has not reached my mail box. I now know that I will never receive my rewards and I feel that someone should stop att with these fraudulent practices.

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AT&T customer service lies and offers no resolve!

They lie! Over and over again for 160 days I have waited and listened to them lie about my $50 rewards card is "stuck in the system and they will let a supervisor know and they will handle it!" that is a blatant lie! No help, no one there cares or intends to do anything at all about my complaint and it is a false advertisement to get you to take their service and then you are in a contract. Something should be done because they are lying to people.

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msonherown
Seymour, US
Oct 20, 2010 7:35 pm EDT

They are [censor]. When I purchased a new home in JUNE they told me I would get $100 rebate for ordering their substandard DSL service and a land line. It's now OCTOBER 20th and my "estimated reward mail date" on their website went from 9/26 to blank. I'll call them tomorrow but from the looks of the comments on this site, I won't get far. I will also report to the BBB.

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Dierdre
Prattville, US
Jul 08, 2010 5:07 pm EDT
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They lied to us as well.Jan.We ordered a high speed internet service for my daughter, she could not get out on this device we have been trying to cancell they said we are in a contract we wil have to pay $150.00 to cancell something she can't use.And she was to get a reward back for bundling for $150.00 still no reward whats up with this?I am gointg to make a compalaint with the better bussiness bureu and other since this can't get resolved through them.They are all about the dollar.But can't help us.

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AT&T bad customer service

I would just like to start by saying that I have been a loyal customer since before my wireless company was bought by AT&T...so I have had the same plan for 8 years now. I also understand that AT&T has cornered the market with the iPhone, and they don't need to have good customer service. If I want that phone, I have no choice but to deal. I can even say that I understand the "store manager" of wireless stores can only do so much. That being said, they do not have to speak to people like we do not have a brain. I had a store manager "dumb things down for me so that I could understand". REALLY! He also told me that my plan isn't worth their time because it's the old school Unplan. I guess loyalty to a company and the fact that I pay my bill on time month after month, have no value. I bet there are a lot of people out there that are signed up with all sorts of monthly charges but don't actually pay them. Apparently, they will be able to upgrade, because they pay more then my measly $70 month.. Just a note to anyone in customer service, don't make the consumer feel like they are inferior

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AT&T credit card

I've been a established customer for at least a year and half... I even have automatic bill pay on my account. I cancelled my internet b/c my computer had a virus. I called today 02/17/10 to readd it they said they need a credit card on file not a debit but a credit card. Per matt the rep their not going to use it but, they need it to complete my order. I told him I didn't have one he sugguested that I ask someone I know? Wtf y would I do that... I wouldn't feel comfortable doing that and if ur not going to use y in the hell do u need it. Let me us ur credit card then. Matt transfered me to another person who said the exact same thing... If this is ur policy why transfer me to someone who is going to say the same thing... Wasting my dam time! I will be looking for a new carrier!

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Lisa Davies
Clinton, US
Jan 28, 2015 4:35 am EST

‎Wednesday, ‎January ‎28, ‎2015
At&t U-verse billing complaint,

I am very disappointed in you. I have cancelled out my services because you overcharged me for your mistakes, but would not admit to it. When I first received your services a few years ago, I got the due date changed from the 1st of every month to the 8th, so I would have time to pay my bill, since I do not receive my check until the 3rd of every month. Everything was fine for a couple of years. My bill was not due until the 7th or 8th, and it was always the same amount of $46.00. Let me repeat that, the only changes I made were several years ago, not now, and my due date and amount have been the same for several years now. I have been paying $46.00 every month, due around the 8th, for around two years, until recently you made changes to my bill, not me.

Now all of a sudden, you mess up and change my due date back to the 1st, and then charge me extra for asking you to put it back. Then you say I am paying the different amount, not acknowledging that it is more, because I had the due date changed. I did not have the due date changed, you did! I am simply asking to put it back.

Why am I getting charged extra for your mistake, when they did not even change it like they were suppose to until this next month? I asked for about three months in a row for them to change it, and every time I asked, they said it would take effect the following month, but never did. Now you are screwing up worse by charging me more for your mistake of changing my due date, when I never told you to. I just asked for you to put it back.

If I pay $46.00 every month, which I tried to explain in chat online, but they would not acknowledge I was right, and I know I am. $46.00 every month added up for a year equals $552.00. Correct? You take 46 times 12. $46.00 added up over a three month period equals $138.00. Correct? You take 46 times 3. $46.00 for a two month period adds up to $92.00. You take 46 times 2. See where I'm going here? The chatline person could not seem to understand it at all, but kept saying I was wrong. Hmm? Really? Sounds like pretty simple math to me.

How can At&t claim they are not overcharging me for their mistake of changing my due date, when over a two month period that should only add up to $92.00? How can they say that adds up to $99.67? I don't care how you figure it out on your time schedule, that is more than what I normally would have to pay in a two month time period. You are wrong for doing that to me! You refuse to acknowledge it, or fix it, but only want to argue with me about it. I have been nice and patient, but now I'm fed up. I should not have to be writing this letter to you. How can they claim it's because I changed my due date, when I did not? I only asked for them to fix what they changed, and put it back. Now they are charging me more to fix their mistake, and won't make good for it, when I call their attention to it. A good company would reimburse me for their mistake. You obviously are not, so I am dropping you. It is not the amount, but the fact that you have lied to me on the phone, didn't know what was going on, and now will not make good for your mistakes or acknowledge it. I cannot trust you. You are unreliable.

Normally, if you were billing me like you have the past couple of years, January would be a charge of $46.00 and then February would be a charge of $46.00 which equals $92.00, but they are claiming I owe $99.67, over a two month period, which is $7.67 more. Then they claim that they are not charging me more, and that I don't know what I'm talking about. Last I knew about math, $99.67 over two months, is more than $92.00 over two months. Call me crazy if I differ from their twisted thinking, for overcharging me for changing my due date that they never should have touched, and now blaming me for changing it, and will not acknowledge that I am paying more for their mistake, and will not make good for it. That is why I terminated my services with you, and will no longer use you as a provider, because you were unwilling to admit your mistake and make good for it. I am writing like this because the chat person seemed to have so much trouble understanding this, that I am making sure it is perfectly clear.

You changed my due date without my permission, charging me an extra $7.67 over a two month period. Then you refused to take off those charges for your mistake, when you should have, and blamed me for making changes to my bill. I did not. You did! I simply asked you to put it back to the correct due date, and then you screwed up everything by charging me $44.47 on January's bill. When I called you, they didn't know why. I asked if I would be charged more later for the difference, and they said no. They lied, because I ended up getting charged more than what just the difference should have been. The difference should have only been $1.53, not $9.20. ($46.00 - $44.47 is $1.53, not $9.20.) They not only charged me for the difference, but added more to it. Then on February bill #1, it says I owe only $9.20. When I called and asked why I was only being charged $9.20 for February, they could not clearly explain why. They acted just as confused by it. Instead, they led me to believe that's all I owed for February. They did not say that later I would get a second bill for February (Feb. bill #2), adding the $9.20 to the $46.00 on top of it, equaling $55.20. On Feb. bill #2, it says the $9.20 is late, even though Feb. bill #1 charging the extra amount of $9.20, shows it is not due until Feb. 1st. It is not late if it is due on Feb 1st. Last I looked, it was January the 27th at that time, so how could they say this extra fee that I should not even be billed for, is late, when it is not due until February 1st? Wow.

January's bill of $44.47 plus February's bill of ($9.20+$46.00=55.20) = $99.67. I usually only pay $92.00 in a two month period, not $99.67, which is $7.67 more. I don't care how you figured it out. You figured wrong for what you did to me, when I made no changes. You made all the changes, and then tried to charge me more later for all of your mistakes, and would not make good for them, but blamed me for what you did. I will not deal with a company as ignorant as that, when your chatline people just try to talk in circles, and when I call you directly, no one knows why this all happened, and can not make good for it. I am done talking and trying to work this out with you. That is why I am dropping your company. I cannot count on you. Your word is not good, and you do not acknowledge your mistakes, but try to make me pay the penalty for them. I will look for someone else to deal with, and tell all of my friends about you, and advise against using your services.

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annamarie89
77084, US
Dec 08, 2010 1:26 am EST

I totally agree with this complaint! Most words that come out of the reps mouth is [censor]...How are they so quick to swipe your card but when you need your refund than they take months to give it back. I swear it took like ten minutes for them to take the money out but now its taking weeks which are turning into months.

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AT&T erroneously charged

I was charged for opperator assist and a 290 minute phone call that I did not make. I have never used AT&T for anything. I have Verizon for my unlimited local and long distance phone calls however At&t is claiming I am using them for my long distance calls which is incorrect. I was informed by Clyde employee number W6SG0215 that he is the head of AT&T leagacy and the CEO and president. I was also informed the AT& T does not make mistake either human or computer by the above CEO. I was informed it is 100% impossible for there to be a computer server or processor problem that would cause any error at anytime and At&t prides itself on being as perfect as "GOD". I was also informed that I would pay the charges or suffer the consequences of collections and increased charges as much as one hundred thousand dollars. This is a follow up complaint to the one made this morning with the BBB since I have now received more information. I was also informed by another employee Nick Angelo that he did not like American's Especially women and would never remove the erroneous charges. I informed him the only other option I had was to go to the Public Utility Commission as well as filing legal proceedings in a small claims court as opposed to superior court to prevent AT&T big corporate attorney's from entering the proceedings which would then give me the small little helpless consumer the opportunity to seek a five thousand dollar judgement based on erroneous charges as well as punitive damages up to five thousand dollars. I was also informed that the courts look at the small little consumer having to come up against this big huge intimidating corporation and will always award the little man the judgement.

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AT&T unauthorized debit from checking account

I closed my AT&T phone and internet service account after 6 years of excellent service provided by AT&T. This is where the trouble began. I forgot to remove the autopay I set up online before I cancelled service. When I realized it I called AT&T and they said no problem, they would stop the autopay and send me a final bill for me to pay by check. They stopped the next autopay, but never sent me a final bill and just took the final bill amount out of my checking account which included an additional charge that was not clear to me. I called them and after being transferred around at least ten times, and hung up on, I finally got someone who said they could help me, but wanted to know if they talk to me about other options available to me from AT&T. I SAID NO. They wanted an alternate phone number on me so they could call me to sell me new products, I SAID NO. I just wanted to find out what the extra charge was for and make sure there would be no more debits against my checking account. My internet billing cycle ended on 5th, and I cancelled on the 9th so this made me responsible for the entire months billing. When I cancelled I was not told this. Apparently it was in the original agreement, but it would have been nice for them to remind me of this when I cancelled. NO MORE AT&T FOR ME!

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Uoller
, US
Feb 19, 2010 3:55 pm EST

Do not believe anything AT&T tells you. If you do you will be very surprised when you get your bill. I got screwed before I knew what was happening. Now I am a disabled person on a fixed income that has to rely on my phone but thanks to AT&T and their lies I may not have one for long. I switched over to the so called bundle package to save money and boy was i surprised when I got my first bill which was over $300.00. Only God can help me now becauseHe is the only one who can defeat saten aka AT&T.I was told I would get a $325.00 rebate but so far all I have coming is $125.00. I want to know where my other $200.00 is and will I ever get it? I am going to have to do without my medication to try to pay this bill.

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IrritatedwithATT
Sacr, US
Jun 01, 2011 6:41 pm EDT

I have had too many of the same problems in addition to many other issues regarding AT&T; but what options does a person have to be able to go to anyone else when the service is a monopoly? I don't understand why they can't do a better job helping customers with ANY KIND of concern for the customer...it's non-existent when you deal with them.

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FedUpATT
snellville, US
Jun 30, 2010 1:41 pm EDT
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What others are saying
ATT Consumer Fraud
In December 2008, ATT promised bundled service for $98. The bundle included internet, phone with long distance, and a two year contract with DISH Network. EVERY month I have to call to get the bill corrected because of over charges ranging from $30 to $300. Now, they won't take off the over charges, but they won't release me from the two year contract with DISH. If you are a victim of this scam, call FTC at [protected], FCC at [protected], State Consumer Protection Agency (Attorney General) at [protected] or [protected], AND the AJC at [protected].

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glafferty8
Grayson, US
May 23, 2010 10:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also signed up with AT&T bundle package because it said I could get unlimited home phone service, satellite, and internet for $99 a month. I only got home phone and satellite service.That was over 2 years ago and I haven't had a bill that was less than $167 a month. Also, if my disconnect date is on a Monday and I pay my bill on the weekend I will still get disconnected on Monday at 6am. They don't even open until 8am. They also offered me a $50 rebate when I added my dsl and when I kept calling because it had been several months and I hadn't received it yet they kept telling me they were reissuing me a check. I still didn't get it and after several calls they told me that I DID NOT qualify for a rebate. Why didn't the other customer service people tell me that and why did they tell me I was getting a rebate in the 1st place? AT&T will tell you whatever they want to in order to get you to sign up with them and then make you pay a ridiculous amount if you try to quit using their services.

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AT&T continuously increasing rates

The billing keeps going up and was supposed to be the same. We are in a recession or worse--think again. You are getting to be like Charter.

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AT&T overcharging and refusing to fix it

I had home phone service. I qualified for and got on the program for low income people. My bill was supposed to be $40 a month and include everything and long distance. After a couple months they took me off the $40 plan and charged me seperately for everything. My bill was over $400. I called several times and even sent a certified letter but they refused to take care of the problem. Whenever I asked for a supervisor I was told they were always busy. I was continually told that they don't change plans for their customers without the customer requesting it. They did and then they charged me for long distance. Why would anyone, especially someone who qualifies for lifeline, asked to be charged individually for everything rather than the $40 it should be. Most of the extras I didn't even use so why would I have paid $250 a month for services I didn't use.

I had to change my phone number and company and pay for an unlisted number. It has now been 3 years and they still refuse to admit they screwed up. I now have bad credit over the bill they sent to collections. They technically owe me almost $400 and they have ruined my credit and it was their fault.

Customer service sucks. I talked to at least 10 different people and they all told me something different. They don't even know what they are doing..that is IF I even got a person who could speak English. On one call I got some foreign person and after 45 min of me trying to explain my problem she still didn't understand.

This company is not a company you want for home service and their cell service is even worse.

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AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.

AT&T also offers competitive pricing, which has been a significant factor in attracting and retaining customers. The company's plans are affordable and offer excellent value for money, making it an attractive option for budget-conscious consumers.

Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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