AT&T
reviews and complaints

let me tell you all righht now i am not going to be ripped off because some nut has to have money you all have already taken money out of myn checking account and how you done it i don, t know ..i have never had a go phone before and nwever will now, it is wrong in waht you all are doing to people, it is fraud and you are not going to use me in your dirty little scheme..you all put my money back in the ba nk before i go to s.s. and you can count on the law.my money had better go back in the bank.i will never have a go phone. now i want my money back i really don, t know how you all done this but you had better get it strighten out.

ROSA E.COYLE
AND THAT IS ALL YOU GET.

Reward - What reward! Still waiting

I told my sister about Directv so I call the number told them my name, phone number.Them I told them I had told my sister about Directv, gave her the phone she got it then she asked them don't my sister get 100.00 for refureing me they said no you didn;t give use her account number hello i did all that before I gave her the phone.Got cheayed out of that 100.00

My told my sister about Dircetv I talk to the person at att gave them my account number told about my sister gave her the phone.She asked them about my 100.00 for refureing her they said no I could not get it because she did not give them my account number hello I did all that before I gave her the phone got cheated out of that 100.00

ATT REWARDS CARDS SUCK YOU THINK THEY WERE GIVING YOU A MILLION [censor]ING DOLLARS THE SYSTEM TO ACTIVATE CARDS SUCKH DONT THEY KNOW ABOUT HOME PHONE NUMBERS ALL YOU DO IS CALL FROM PHONE AND ACTIVATE ALSO SEND 3 $50..00 DOLLAR CARDS INSTEAD OF ONE CARD A COMPLETE BUNCH OF COPERATE [censor] RUNNING THE SYSTEM

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I was promised $275 in rewards and only received $50. Good thing I kept my online receipt to fax to their Reward Center at [protected]. Despite faxing my request and proof of rewards over 10 times over the last couple months, it is still not available for me to redeem. Phone calls didn't help. I am close to being angry enough to begin faxing random junk into their fax line to cause the same amount of confusion and frustration they have caused me. I should have learned by the past rewards experiences from years ago - not sure why I returned to AT&T.
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i done had this service for 4or5 months and still havent recieved a reward

Iam sick a tired of ATT and there REWARD CENTER . Feel free to call me anytime to hear my stories, Iam getting ready to drop there service, because I think they give us the trouble getting are REWARDS because most people just wont keep after them.Well they just messed with the wrong man! [protected] D.J.G

We got at&t service back in Oct 09 and had trouble with there service and we had it for a week and they took out the 50 deposit from my wifes account and after changing service as they said i was suppose to get a visa gift card, i just got it yesterday. Well after we went to another phone service it wasn't good so we went back to at&t and they took out 50.00 again and we were suppose to get a paper bill but we didn't use the internet but one day and i called them to disconnect it and they did but they took out 11.75 just for that one day of service cause it was very slow and i had the fastest service they have and i got a bill for the phone saying i have to pay 6.76 but what happen to the disposit? they just kelp it the second time and on the rebate card i called to activate and when i put in the card numbers they repete it back but the numbers are wrong and i have tried it ten times and i even went online to do it but it say's theers trouble. We will NEVER get anything that has at&t on it ever again but i'm fixing to turn them into the BBB here and let them take charge cause they owe us money but doesn't want to pay.

I just switched from Time Warner to ATT on October 28, 2009...and have paid my bill (somewhat confusing, to say the least...over $240) for phone, DSL and internet...with a rebate supposedly coming. As of this moment I am planning to contact ATT with the paperwork I received:"Your reward is waitinf for you!". NOW -- after reading about the problems, above, with respect to ATT NOT FULFILLING their obligations to us, I am quite concerned and IF att does NOT respond to my application today (Dec 2nd) for their so-called rewards, I will CANCEL and return to Time Warner, here in Kansas City. (Let also it be known I've waited more than the 30 day period to apply for "so-called rewards.") cablefilms@att.net

### it what can you do! STOP COMPLAINING, AND DO SOMETHING, These stupid complaint sites are a joke we all let these corporate ###ers get the best of us and we figure logging on to a [censored] website will ultimatly fix our problems. try filing a group lawsuit. You may not think you're entiteled to much more than $50.00 But I'm telling you they don't want to be publicaly exposed, which could and would be dramatic to theie company. if you want more information and involment, contact me at brad24taylor@yahoo.com and we will help each other

you ###ing people are nothing more than low-life ###. 60 dollars a month for a piece of ### laptop connect card that does not cut it . it loses signal way to often for no reason . 3-4-5- bars does not matter it is a total ###ing rippoff and you people should be ashamed of yourselfs i will not be renewing any contracts with you ###ing ### . at&t is a totally dispicable company . and i hope you go out of businessreal soon because you suck...

I switched my internet service to At&T DSL and was to receive a rebate. they now tell me that they could not verify that I have the DSL service, not sure how that is when they are charging me for the service. Also, I changed to dish network from cable and submitted rebate papers as required and they claim they never received the documents. I did not get them back in the mail and can only assume they lost the documents. In short they have denied $375.00 in rebates promised at sign up.

I mailed in for my rebate for my AT&T REWARDS as I opted for my high speed 2TDSL, which I am using now. To this date I haven't received anything. Could you please check as I posted this request on July 28, 2008, which has been more than 2 months ago. Thank you.

William Tahata
2110 W. 176 St
Torrance, CA. 90504

I supposedly was mailed my rebate for the purchase of a new cell phone on December 12. I followed up on email, but after not receiving it I call the phone number listed. They said it was in fact mailed and I should receive it in 3 weeks. Well, as of today, I still have not received it. Is this a scam or what? Am I allowed to deduct the rebate amount from my next cell phone payment?

I was told if I orderd internet servce from At&t I would recieve a 50 dollar visa gift card..I never receved it and now thay are saying I was to apply for this..Well if I have service through them they should automaticaly send my rebate. Now thay are saying tha my rebate has expired.Could you help me to obtain it?

I moved and had to turn off my AT&T home phone/internet service. I just realized that the rebate check they had sent me to offset the cost of my modem is expired. I called to request that they reissue the check - this is money owed to me.

I was informed that "since [I am] no longer a customer with AT&T, those funds are no longer available." We're oh so sorry, we're keeping your 50 bucks.

Excuse me?

I SPENT ALOT OF MONEY ON A PHONE TO UPGRADE. MY PHONE QUITS RINGING AND THEY SEND ME A REFURBISHED PHONE. THAT ONE GOES BAD AND NOW I'M ON MY FIFTH PHONE THAT IS STILL NOT WORKING PROPERLY. THEY WON'T SEND ME ANYMORE PHONES AND THAT'S THE END OF IT. I DIDN'T ORIGINALLY BUY A REFURBISHED PHONE WHY DO THEY SEND MY REPLACEMENT THAT WAY?
ATT CINCULAR IS BAD NEWS...

I have been trying to get my rebate of 79.99 since June 2008. After multiple calls to ATT, waiting on hold, being transfered from dept. to dept. and getting disconnected I have still to date not received it. My last communication was I should receive it in about a week... we'll see. I would not recomend ATT to my worst enemy and if I had it to do all over again I would not. My lesson learned is to never agree to any type of service with ATT where a rebate of any kind is offered.

The complaintsboard.com website does not do any checking. It's simply a place to post complaints. Contact tyour local Better Business Bureau.

I have a store selling at & t prepaid pin number,
now there are 3 customers complaint that the pin nuber can not been refill, so I called the CS and wait over 20 minutes, and then, they just refuse to provide me any informations due to ### security reason. and finally, i refund back to the customers, and lost that $75.

I questioned that, who can access the pin number, ?

I think At & T sell 1 prepiad pin number to more than 1 customers, they are trying to cheat their customers.

I'm having the same probelms, but more... Had a 8-10am appt. no call, I called, they said someone will be coming that day. Finally at 3:30pm tech came to install the U-verse. That evening I notice that only one phone line in my home worked. I call and set-up an appointment for the next day at 11:00am, you guest it, a no-show, call three more times that day and finally was given another appointment for the very next day at 6-9pm, another no-show, was given another appointment for the next day 6-9pm... ANOTHER NO-SHOW. Some one needs to be fired and unemployed...

I had bought a Go phone last month and had activated the same on 13th October 2008, I got the phone + gophone card of 50$ value with 10$ bonus for the activations in that period. Eventually i got a nice deal with 60$ time.

After I recharged the phone, I started noticing the problems while speaking on the refurbished Nokia 2610. It was a bad instrument as I was not able to hear the other person clearly on this phone ; and since here you usually buy the phone + connection together, by the time i realised the phone was bad i consumed 1.5$. To cover up for the business I spoke to Sprint mobile and ordered a new connection, as AT&T's poor connection causes me a loss in my business.

I was pretty sure that this money was to be returned by AT&T (barring the 1.5$ which i had consumed so far); I called up customer care and they spoke so redely to me and said that the talktime cannot be returned.

Reason why i had to go through the pain of ordering a new connection is due to the phone which was promoted by AT&T and evenually I could not use my talktime with this phone. Please suggest as I am searching for the appropriate consumer forum to help me here.
All I paid was 40$ plus 3 $ taxes and I want this 43$ back., because of this bad instrument or whatever reason (may be the TA&T) connection at Arizona; I have still not been able to use the talktime which is valid till 11th January 2009.

I am raising this concern with other consumer forums as well,
All i want is my basic money to be returned.

My AT&T no is : [protected]
Order Number: [protected]

Thanks
Amit Khurana

ATT U-VERSE IS STILL A PROBLEM. EVER SINCE I HAVE RECEIVED THE SERVICES FROM ATT U-VERSE I HAVE HAD 3 TECHS. AT MY HOUSE PLUS A FIELD MANAGER AND I STILL HAVE THE PROBLEM AT MY HOUSE. I AM PARTIALLY PARALIZED FROM THE WAIST DOWN. I MISSED 2 APPOINTMENTS WITH MY DOCTOR BECAUSE ATT DID NOT KEEP THERE APPT ON TIME . I SUFFER WITH PERMANENT CRONIC PAIN. AND NOW JUST YESTERDAY EVERYTHING WAS DOWN FOR AT LEAST 4 HOURS.! I HAVE BEEN WITH ATT FOR MANY YEARS, I EVEN HAD MY FAMILY, FRIENDS USE ATT BUT IF SOMEONE DOES EVEN NOT CALL ME ABOUT THIS I WILL CHANGE AND EVERY ONE I KNOW. SO ATT PLEASE CALL ME. MR. J. RODRIGUEZ

May I please have the rebate for the modum I purchased from AT&T. [protected]. [protected] or bornyek@att.net.

At&t is a scam artist. Avoid it at all costs. I was told I would receive a rebate in 4-6 weeks for the modem I purchased 2 months ago. The sales representative at the store filled in all of the information on the rebate form and informed me that all I had to do was fill out my address and mail it in. I never received the rebate. When I called to find out why not, I was told, well even though we received all of your paperwork, we canceled your rebate because the 'skew' number was not written on the form. After complaining and threatening to stop paying my bill altogether I was finally transferred to a supervisor who admitted that the skew number was on the receipt I provided, but that they had not bothered to input it into their system so that I could receive my rebate. I may receive the rebate in another six weeks! Everyone else who purchased a modem at that store (and likely all over the country) who does not call to complain will not receive their $100 rebate. This is an organized scam for At&t to steel millions of dollars from its customers. Someone should sue them for false advertisement and theft. Avoid them at all cost!

P.T. Barnum was right--as evidenced by AT&T's operating principle: "There is a sucker born every minute!"

i was told the same as all of the above subscribers, and was looking forward to my well deserved rebate reward and surprise it is not in my hands due to no website only this complaint section. i want my rebate also. 08/06/09. thanks for nothin.. stacy duarte

I was unable to get a response when I tried to get my rebate I was promised. Now what do I do? Please let me know. Thanks, Claudia Williams

I have had u verse for 2 months still can't find the web site for my rebate. Also my grandson had to hook up my laptop after 8 calls to their help site. My phone doesn't work well. Sorry i changed.

The correct address is:

https://rewardcenter.att.com/

Lots of luck!

we were told that we would receive a $100.00 visa card for getting ATT high speed internet service for our business. it has been several months and we have received nothing. I called and they said you have to apply on line. So here I am along with everone else complaining. How do you get your visa card. No one seems to get it, this is ridiculous. Now I want to get service for our home but I think I will get it from another company and maybe cancel what we have with ATT. please contact us so we can resolve this matter

I was told I would get a rebate for the cost of the modum if I agreedt to install highspeed dsl ultra, no contract required . Trying to get my rebate requires a 2yr agreement now. This is BS !

Contact your Public service commission to complain about AT&T. Don't let AT&T intimidate you.

Dani

Contacted AT&T today about service interruption. The customer support rep told me that I would need to pay the past due balance was $76 and then they would be able to restore services. After going and making an $80 deposit I called them back on the direct line to the department that the rep works. I was then advised that they could not restore services for the $76, instead I would need to pay $135. Come on AT&T! I know that you are a large company and it is hard for everyone to get on the same page but where is the line drawn? When do you hold your reps accountable for what they advise customers? Valued customer? That is definitely not what I felt like today. Instead I felt like someone you guys could do with or without. I guess that is the truth of it. After all I'm just one account of many, right?

Get ready to receive a bill in the mail. I went through 3 phone numbers to try and get a DSL installed at my house and it took 7 weeks. Each time they gave me a number they said there was a problem and they would close out the account and start a new one. Now I keep getting bills for the other 2 lines that never worked and can not get anyone to help me. It was such a horrible experience and now to add insuld to injury they are billing me for something I never got and when I call and try to talk to someone they tell me my service will be turned off if I do not pay the bills that are in error.

I received a phone call on my cell phone them leaving me a voice mail calling me foul names...I have the phone number of the person who left me the message and i am 99% sure I know the person. Her phone number left on my caller ID on my cell is
[protected] she lives in New Cumberland Wv what can i do about her?
Thanks for taking the time to review my email and hope to hear from you soon. Any info you can provide would be greatly appreciated.

AT&T unleashed a torrent of debt collection calls on my wife when they sold a debt for someone with the same name as hers to Joel Cartis LLC (a typical scam outfit that operates quite illegally). Of course, the debtor couldn't be located so they came after my wife since she lived in the same area codes. Cartis didn't tell us that At&T did this in fact, since Cartis didn't have her SS number (they asked for it!) there wasn't much they could do except threaten. We found the source of our grief by going through all possibilities, based on her having a phone in her name using the wonderful Zaba search engine. There, we found listings for at least two people with her exact name.

When we talked with AT&T, they said- yes, we know it's not you, and too bad these people are calling you. We won't intervene.

Everyone should read and know the FTC regulations concerning fair debt collection practices- especially section 809. Hit these people with it when they call you & fight back.

AT&T needs to be broken up again. It "should" become socialized like all essential services. Defense, education, health, and communication/transportation. They over charge...do a horrible job of supplying service and are the rudest most arrogant people I have ever dealt with. Because they missed two scheduled service calls to my house, with no notification or apology...I called and complained about it. The next night as I was sleeping, the phone rang and they asked me if I wanted service! Is this blatant harassment, or is it just "stupid is as stupid does"? Either way, this pathetic excuse for a business needs to be broken up, now! I am strongly leaning towards legal action along with probably millions of other people for their humiliating treatment of their clients and their inferior service and products! Anyone know a good lawyer?

I had an even better issue. I signed up and activated the Mexico calling plan. I was told that I had to pay $4.95 per month pro-rated, and my rate would be $0.49 a minute whilst I was on this plan. I told them I was going to call back and cancel when I got home, as I do not call Mexico, and just wanted the cheaper rates while I was on my trip. They said no problem, but I would have to make sure that my regular international plan was re-activated so that I could make other international calls. No problem. When I returned, I called in to cancel, and I was told that I had to wait 60 days, or else my calls would be rated at the regular rate, as the Mexico service was not active. So to be straight, I paid for Mexico service, made calls during the period it was active, and I am not charged at the rate that was active when I made the calls. SO BEWARE, it will cost you $4.95 x 2 or roughly $10 to have Mexico plan, and they do not tell you this. I do not see how this could hold up if the issue is pushed...

AT&T has been harrassing us here at the shop for over a year. We get approximately 3 calls per week. Every time we tell them to remove our number, they "comply" but mention that the call lists are all different since AT&T owns several branches of marketing, advertising, phones, cell networks, and other businesses.

At this point, I no longer care what kind of businesses they own, nor do I want anything to do with any of them.

They have cornered the market on harrassment and it has to stop!

This has also happened to most of our individual employees as well as our business!

I also have been charged for international calls that was NEVER made from my phone. When I found out and spoke with AT&T representative, said they couldn't do anything about it and that they would give international rate, but still had to pay even though calls were NOT made by me! I did not want to mess up my credit, so unfortunately paid the bill. Shortly thereafter, I had international calling restricted on my account, but in May, August, and again in September 2008, there again are international calls being charged on my account. I have written numerous letters regarding these charges, and still have not received a response from my last correspondence! I will be happy when my contract ends at the end of this month and will be able to end my account!

I agreed to a PLL advertisement and signed the contract only to find out that it was not available. Yellow pages downgraded my account and placed me under 30 other contractors. No one returns my telephone calls and it has been a horrible experience. If you are considering advertising steer clear of att / yellow pages. Im making it my personal mission to tell as many people as possible and post as many places as I can.

If anyone can help with any information please contact me cronicja@yahoo.com

I have the same probelm, I ended with an add I told them I did not want because I couldn't afford it. They had a second person call me a few days later and this person continued to just hound away at me. I still said no and yet 6 months later I get a bill for advertising that I didn't want nor can I afford. They never told me I was under contract and now It can't be broken?! Very unprofessional and bullying as far as I'm concerned. I do not have extra money to pay for this and yet I will be forced to let something else go every month. I can barely afford my electric bill!

For Gator Productions-

You ex-wife was skilled enough to make changes but not increase the ad?

She cannot be the authorizing agent for one and not the other. How silly is that?

You took advantage of her to try and pawn off some task that you thought was menial but was actually vital to your business. Now who should you be mad at?

You should pay her bill for making her do something you were too lazy to do.

Did you actually read what you wrote?

" I was very busy and wasn't paying much attention and agreed to what they were saying like I do with everyone else. They transferred me to another sales rep who spoke better English but spoke quickly. Again I agreed, not paying attention."

You always agree? Why would you do that?

Your doctor is so cheap that he does not have a marketing advisor for his business? I bet he's got an attorney and accountant!

He should not have his receptionist/office manager make marketing decisions or you need a huge raise.

He should pay this bill for being so cheap in how he runs his practice.

As a yellow pages industry expert, I think he is stuck with the bill.

I do have a possible option but I doubt your doctor would pay for a media consultant/claim advocate.

Bottom line is that this was not the yellow pages fault. Your complaint should be toward the doctor and putting marketing decisions in your lap.

Hope you do get your resolution.

I have had similar problems with AT&T Yellow Pages. I work for a small doctors office and we get calls all the time from phone book company's confirming our information. I received such a call, or so I thought, the sales person spoke very little English and had a thick accent. I was very busy and wasn't paying much attention and agreed to what they were saying like I do with everyone else. They transferred me to another sales rep who spoke better English but spoke quickly. Again I agreed, not paying attention. Two weeks later I received a bill for almost $500.00! I called to cancel the order that I didn't realize I had made, and they told me that they could not cancel the order because it had already gone to print and that I had agreed to a two year contract with them, which I don't have authorization to do! So I threatened to go to the CT state Attorney General, and they are going to be putting me through to a customer service manager "within a few days". Hopefully they will resolve this problem for me. But beware! They will trick you!

Really? Can we stop being babies, oh my hes going to find youuu its called flirting, your probably the same person who is also scared to walk outside because you think everyone is going to turn into demons and snatch you up, wow get a life and def take a chill pill

thank you, uverse technicians are too busy as it is, the less customers the better!

This post is scarry and two years old? And yes it is a supreme court issue... There are privacy laws idiot! Why they won't even let me change my husbands account but an employee can get you personal info and possibly come and rape someone or anything else... Good lord whts wrong with you. You must be the kind of person who has done something similar to this.

You keep saying "confidential information" when referring to her phone number...I mean..really?...some dick just thought a girl was cute and texted her...If nothing else it's an understandably annoyance...but to act like its some sort of supreme court case is a little ridiculous.

Something similar happened to me while using ATT Wireless. I received a email that changes had been made to my account but I did not make any changes so I called and told them that. They told me that they couldnt explain it because whoever made the changes would have to know my personal information (last 4 of social security number and my zip code). I was in disbelief, they told me they "couldnt" even locate the rep that took the call and made the changes! So I canceled my service on one line and resumed using a secondary line I had. The day I canceled the service it happened to me again.

How can this happen? Att should not allow employees to access client information without their consent and they should have security measures in place that can track who accesses it. I have to figure out what to do next.

I would talk to a contract lawyer in your area to file a suit on the employee as well as his manager. A breach of confidentiality contract. He broke it he should pay. You have a good suit. I would persue this matter with a lawyer.