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AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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11:46 am EST
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AT&T lied about direct tvs capabilites

I had to notify at&t that I was moving and needed to see what my options were in the rural area I was moving to. The representative of course only wanted to talk about new features and screwing you out of more money. One of the new features was satellite with DirectTv instead of Dishnetwork, which the rep failed to tell me for alot of the conversation. When I found out it was with Directv instead of Dishnetwork whom I was already with she assured me that they had the same capapbilities as Dishnetwork. She even put me on hold and "spoke" to a Directtv rep to confirm that they had the same capabilities as Dish Network. Wrong! Come to Find out the DVR only pauses live tv and records on the tv it is connected to. You cannot watch your recorded shows on any other tv but the main one the dvr box is connected to. In order to record shows and pause live tv you have to purchase each additional dvr box which is $199 ontop of that you have to pay an additional $5 a month for the standard satellite box that does not do anything just to be able to watch tv. I noticed the other night that when just one show on the dual dvr is recording you cannot change the channel or it stops the recording. So its just like not having a dual dvr. You either have to watch your show you are recording or not record it. So its fair to say att screwed me on the switch and coaxed me into switching under false pretenses. The rep also told me that Dish network would charge an installation fee upon the move. That was FALSE also. Oh and on top of that in order to get the special pricing you have to go online and sign up for the rebate through directtv or otherwise you don't get the special pricing and you have to pay full price of that programming package. Guess what? I didn't have internet access because i moved to a rural area and att or satellite doesn't provide internet in a rural area. so i wasn't able to immediately sign up for the rebate. Get this it takes 6 to 8 weeks to process if you do not sign up before installation. they don't tell you that either! If I cancel direct tv its $480 and I never would have went with them if I wasn't lied to in the first place. Ive contacted direct tv and att. Directv won't even offer anything. Not even a second dvr to at least make up for the fact that my kids can't watch recorded playlist in their play room. Att has forwarded my complaint to a supervise of the department in god knows what state of the woman i spoke to that lied to me. Does anyone honestly think I'll ever get a call back? Not a chance. They should be responsible for the fees it will cost me to cancel directtv or or at least another dvr box but it won't happen. DO NOT SWITCH to Directtv especially if att is trying to sell it to you!

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JWN12
, US
Feb 01, 2017 1:14 pm EST

I HAVE SEEN THOUSANDS OF COMPLAINTS AGAINST ATT AND DIRECT TV. NOT HUNDREDS. EVERY ONE OF THEM STATE ABOUT THE SAME THING ATT CALLS AND OFFERS A GREAT DEAL IF YOU SWITCH TO DIRECT TV AND WE JUMP ON THE BAND WAGON. GREAT SAVES MONEY AND GETS THE SAME SERVICE(((BS))) IT IS A TOTAL BULL SH__ STORY, NOT ONLY HAVE THEY INCREASED MY BILL EVERY MONTH THE SERVICE IS SOME OF THE WORSE I HAVE EVER SEEN, SMALL CLOUD GO BY AND NO SERVICE. EVERY THING THAT IS BEING SAID ABOUT ATT AND DIRECT TV IS THE TRUTH...THEN IF YOU COMPLAIN AND TELL THEM YOU ARE GOING TO CANCEL SERVICE THEY TELL YOU THAT YOU WILL HAVE TO PAY A EARLY CANCEL SERVICE FEE...GOOD LUCK CALL YOUR ATTORNEY AND SEE HOW QUICK THEY BACK DOWN...GOOD LUCK EVERONE

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Mad in Kansas
,
Oct 04, 2016 11:43 pm EDT

I too was ripped off and lied to by Direct TV/ATT. They promised a bundle price and after I signed and committed to a two year contract they did not honor that price. My bill has gone up 20 to 30 dollars each month. I have tried to call them and talk to them about it but their customer services reps just lie to you to get you off the phone. They also promised me a $225 Walmart card because I made the switch in Walmart where Direct TV reps were pitching how much I would save. I still have the paperwork and I am going to pursue this full throttle. I don't see how it is legal for them to straight out lie to consumers to get their business. How is this legally possible? If I cancel the service or just not pay they will charge you an early termination fee. It is not fair for them to straight out lie to hard working consumers who just want to have a little entertainment after a hard days work. I will take it to the Better Business Bureau if I can not get what I was promised.

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Vegeta_GG42
Chipley, US
Jul 08, 2010 3:04 pm EDT

Directv now has the capability to have a DVR work multiple rooms, actually one DVR can run in 4 rooms now instead of just one with the new Deca system.

As for the single line DVR I would call Directv at [protected] and ask to have them fix that, it sounds like the technician/contractor that did your install only ran the DVR as single line and not dual line like he was supposed to do.

As far as the rebate you can do that through the phone as well, you do not have to have internet access.

Also if you look at your monthly bill from Dish Network you will see where they charge anywhere from $5-$15 per receiver past the first one, and $5 per receiver that is not hooked to a phone line, Directv only charges $5 fee for each receiver past the first one, and nothing for no phone lines.

I am sorry you had a bad experience but if you just call [protected] you and explain about the installer only setting you up as single line tuner then they will fix it, and it should be at the installers expense, they get charged back for issues arrising from an install if within 90 days of the install.

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10:53 am EST
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AT&T rebate on (modem)

I would like to know when I can expect our $100.00 reward on our internet promotion it was to be mailed around or about 1/11/2010 that is what our status proessing states we mail in our payments on time I think you should keep your end of the deal
Thank you WDR

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11:10 pm EST
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AT&T unauthorized debits

*Disclaimer* All info presented below is not 100% correct due to the length of timing for this incident. Only going by memory and notes.

Starting at the beginning, On December 21, 2009 my checking account with Regions Bank went thru Bank Fraud. The next day, I filed a police report and shut the account down with the exception of deposits. All transactions from that day was set up with my new account at Regions Bank.

On December 28, 2009. I received a anonymous debit posted to the fraud account for the amount of $10.00 The person speaking in behalf of AT&T could not find any information in there OPUS system that leads them to believe that there was actually a $10.00 charge. But after about an hour of speaking to a region banker, AT&T finally gave in and refunded me the $10.00 within 24 hours. I was told by the AT&T representative that they were sorry that this happened. That it wouldn't happen again. And would start a case for the problem. I contacted AT&T thereafter and the case was closed do to insufficient data.

On January 27, 2010 I received another anonymous debit of 20.00 This time instead of calling the 1-800 number at AT&T or speaking to my banker, I decided to go to the AT&T store. There I spoke to a AT&T representative and/or retail agent. He was very sorry for the trouble that I have been thru and worked with me to get the situation back in order. AT&T again couldn't find anything in there OPUS system that leads them to believe that there was an actual debit coming from my account using my old debit card that has been destroyed and removed from the regions database. The representative at the AT&T store wrote a email to his Assistant Manager and Manager. He also told me be expecting a phone call between Feb 5 thru Feb 10 from AT&T so they can receive the information regarding my past checking account. I told the representative at AT&T to tell them not to call before 3 PM central time as I am working until that time.

On February 5, 2010 a representative called me around 9 AM telling me that I need to call them by NOON on that day to resolve the issue. I got off work at 2:30 PM and after listening to my voicemail, called her back and left a detailed message to call me back. 2 days later and no response. I called again. No answer but in her voicemail she stated if she doesn't call back within 2 business days to contact two other people she listed on her voicemail. I called those two and neither answer. I left both of them a detailed message. And didn't recieve a response from either of them.

On Feb 9, 2010 I called the 1-800 number at AT&T again and spoke to a AT&T business representative. She told me that the case was closed, again due to insufficient data.

Today is the 10 of February, 2010 and the issue remains. I have not been credited nor have been told any information as to why this has happened. AT&T either can't find a answer or doesn't want to. Plus this latest debit took away from my sons disability check. So my son will be not going to some of his appointments as we cannot fund them without that money, or add the needs of food, etc. This is the first out of many actions I will be taking in order to resolve the issue but also get compensated on for myself and my son for this situation.

I am filing a complaint with AT&T Mobility, only to whom it concerns. Note: At the end of today February 10, 2010 this letter will be sent to the Better Business Bureau as a complaint. If these actions are not resolved by the end of February, further actions will be taken.

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AT&T bogus charges

Got a new computer with a built in ATT air card...$60/month contract.
Went on a short cruise to Puorto Rico, St. marten, Nassau on MCL Cruise line MS Poesia!

Had no ATT reception once left Florida and Paid MSC over $100 for limited access to their WiFi service aboard ship to ck email etc.

Att suspended my service even tho I only used 357 Kb of 5200kb monthly allowance.

Then I rec'd a bill for 80, 613 kb of usage ($1671.95 ) for roaming in Jamaica !

I was never near jamaica and, I am 75 years old and couldn't use that much time if I lived to be 100 !

After my complaint, they said the charges were legit and that was that !

What do I doi next ?

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9:00 pm EST
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AT&T overcharging for bundled services

I am having the same problem, with AT&T i ordered the phone bundle and got a total different Bundle, they was charging me for services i didn't even order, when i complained to them and told them to take it off my bill they still charged me again for this service the next month and the next month, i originally ordered the phone service with internet only for $68 a month and they were charging me $192 for one month bill, finally i had to tell them to discontinue all together. I am contacting people with this situation, because I am planning on a possible class action against them. They are overcharging people and making them pay these bills regardless and it's not right. Why should we pay for something we didn't ask for. Any one having the same problem my email address is [protected]@aol.com if you want in to contact me.

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Mogli2302
Atlanta, US
Feb 13, 2010 9:00 am EST

It looks like AT &T is doing the same poor performance since years, with no signs of learning. The y never for filled my contract, which was land line and internet. Nobody was able to fix the internet and so I canceled the contract ofter two months of trouble and no usage.
No they want to charge me the service and the two months. !
I am looking forward to go in a law suit.
Everybody out here : DO NOT WORK WITH THEM ! EVER !

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2:37 pm EST
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AT&T this cable t.v. & internet sucks

Please save yourself the headaches I've had with this service. Time after time, when I turn on the T.V., there is no picture and it takes forever to get it re-set! Additionally, when I leave the T.V. on for a couple of hours straight, it'll time out, and I'll have to push the "O.K." button to turn it back on (let me tell you, my cat gets PRETTY pissed off about this)!

I have only had this service for a couple of months, but today, I made arrangements to go back to my old cable company. Save yourself some trouble, please - don't go with AT&T Uverse!

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bsetney
Palm Coast, US
Jan 20, 2011 2:47 pm EST
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COMPLETELY AGREE! BE CAREFUL WHEN CANCELING THEM AS THEY WILL TAKE MONEY OUT OF YOUR ACCOUNT WITHOUT YOUR PERMISSION! YES, STEAL! OUR CALE DID THAT SAME THING EVERYTIME THERE WAS ONE DARK CLOUD IN THE SKY! THANKS FOR SHARING!

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2:06 pm EST
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AT&T Terrible company

AT&T U-verse sounded really good. It was great to finally have some competition for the other cable network out there. The problem though is that AT&T launched too soon. Their equipment doesn't seem ready and their customer service certainly isn't. We have had a tie between on viewing days and off. (We have had the service now for almost a year.) We are constantly re-setting the equipment which takes forever to return to functioning. We have called tech support on several occasions and "opened tickets" for new machines to be brought to the house only to call and find out that "no ticket was opened". Thank you very much after a 4 hour hour wait for nothing. How is this company going to stay in business? I am done. The lemon law definitely applies here.

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7:18 am EST
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AT&T remote technology services from at&t connectech

The online remote technology services offered by ATT Connectech are provided through PlumChoice Online PC Services. PlumChoice also provides technical support for other companies such as McAfee and RadioShack to name a few. This means that when you are speaking to a technician over the phone from ATT Connectech, you are actually speaking to a technician from PlumChoice. The technician cannot say that they work for PlumChoice, whether directly or via a staffing firm. They have to say that they work for ATT Connectech because it’s a zero-tolerance “offense” to say otherwise. It’s “punished” by immediate termination.

The technicians all work from home via Citrix servers and they all communicate via IM chat clients where they talk all sorts of garbage about their current customers, apart from sharing their technical knowledge for unknown problems. The technicians are obligated to work on 2 appointments at the same time at minimum and this also means that they are not giving you their full and undivided attention. They are also expected to complete 1 appointment per hour. To them, you are just another appointment number to meet their quotas with the goal being to take as many appointments as possible per hour. In fact, there are weekly competitions for prizes with respect to the aforementioned.

When RadioShack sells you an ATT Connectech Remote Diagnostic appointment for about 30 dollars, they don’t tell you that you’ll be charged an additional 70 dollars after the 20 minute maximum diagnostic time limit passes if you want the technician to continue working on the problem. The additional 70 dollars will turn it into a Single Instance Service that costs 99 dollars total and is only good for one incident, so if you have a virus infection but then also can’t connect to the Internet, that single instance will only cover the no connect issue and not the original virus infection. To cover both problems, the customer will have to “upgrade” to either the Monthly Subscription plan for 15 dollars or the Six Month plan for 150 dollars, both of which provide 24/7 access to remote technology services.

To sum it all up, a no connect with a virus infection that might result in the operating system being reinstalled would cost about 115 dollars not including tax. This is because a person cannot purchase any subscription plans unless they’ve already purchased a Single Instance Service that includes the remote diagnostic service for 99 dollars. If the problem turns into one requiring an onsite technician, then that’s a separate fee that will cost 179 dollars.

The subscription department lies to the customers just to sell them a subscription. They tell them that if they purchase a 6 month subscription, they will get the ATT Internet Security Suite (McAfee Internet Security) for free. The truth is that whether or not they get it for free is completely unrelated to them purchasing any remote technical support plan. It’s based on how fast a DSL connection they are paying for. The top 2 fastest speeds get it for free and all others get it for 5 dollars a month that’s billed to their phone bill.

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Update by Markdark666
Mar 02, 2011 1:06 pm EST

MarkDark here and I’m back once again to update the article written over a year ago. The technicians are obligated to work on 2 or more appointments at the same time at minimum, whether by phone or chat. They are also expected to complete 2 or more appointments per hour with calls lasting no longer than 20-30 min, regardless of whether the appointment is finished or not.

To sum it all up, the customer will get hung up on 20-30 min into the appointment no matter how much or little has been accomplished, and the time starts at the moment that the technician answers the phone. If the call is a no connect, the call will be ended at 20 min with the customer being either hung up on or transferred back to DSL support. If the call is not a no connect, the call will be ended at 30 min with the customer being either hung up on or told to call back.

The subscription department lies to the customers just to sell them a subscription. They tell the customers that the technicians can remotely connect to their computers, regardless of whether there is an Internet connection or not and without any action from them. I guess they think we can remote in with some "magic fairy pixie dust".

The subscription plan has an early termination fee of 10 dollars per month until the yearly subscription billed at 15 dollars per month ends for them. The other non subscription services have a 5 day warranty and cover only that specific issue, and anything else will require purchasing yet another service.

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southern9101
Kingsport, US
Jul 22, 2011 2:32 pm EDT

"Pure atheism/satanism/ almighty dollar- in its purist form."

Someone's ignorance is showing - atheism is a lack of theism, disbelief in God. Nothing to do with money worshiping.

People like you are why we are discriminated against.

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PCSux
Young America, US
Apr 09, 2011 3:56 am EDT

One of my family members is currently a PlumChoice employee... out of their 1st admedment rights to speak truth keep their identity anonymous- name will be withheld.

First thoughts after the first week of training.

ConnecTech is a 4 tier system. ATT > Plumchoice > 3rd party jagoff contractor who cant establish paychecks right > employee.

Plumchoice employee gets mad their name is thrown around because their third party 'partner' cannot establish what is necessary to get the employee established in payroll. No name 3rd party is with another company (my family member wont say names- but their initials are V-O-L-T who have a reputation for not paying people on time and as agreed- the 4th man will be taking PlumChoice and volt to court- if said person will be paying late fees for lack of paycheck- on time- to pay housing costs)

In a perfect world-

#1 - it techs in general make LESS than cab drivers currently. Take your MCSE take your Comptia Security+ or whatever other bs that employers wont stand behind once they run an illegal- credit check. *glares at bank of america and the rest* jagoffs who get a payday when others are out of work.

I will attest to the original posters comments.

Plumchoice relies on 'chat sessions' under the ideology it is of more assistance to customers. In actuality- it is not.

#2 PlumChoice trainers have ZERO IT background and have been quoted as such 'this is on you folks'. They expect the individual to fill in FOUR SCREENS that without a Pentium Quad core and 100+ megabit internet- one could not handle.

#3 there's already enough kahoots within the system. PlumChoice is worried about return on investment.

BOLD FACE

AT&T offers zERO DISCONT to their employees in plum choice while REQUIRING THEM to pay $15-20 per month OUT OF POCKET for a phone line.

It seems to me if AT&T gave a P-H-U-C-K about its employees- uverse would be offered as a 50% discount so that they are on the service, know the service- and all the rest.

#4
PlumChoice/ATT use apps that require registration. They want to remame files on download that do not work. When they are removed via add/remove programs- renamed files show the developers actual information.

So said employee to themself- why at $14 per hour working for a contractor for the 'big man' when the big man cannot take care of themselves, violate rights of developers, or offer some actual reason for people to stay with their employeer

#5 AS MANDATED BY AT&T - callers have a 20 minute time limit.

Said Rep used to be part of AT&T global network services and Lois DelMonaco's group. This is NOT an at&t mandate.

Rest assured- ted and the folks at at&t only care about money.

Final thoughts- if at&t gave a phuck about its customers it would offer TRUE high speed internet (like comcast) and offer FREE INTNERNET SECURITY the way comcast does.

Its not our fault at&T still tries to pull off fake line charges of customers and not offer fibre FOR REDUCED RATE to the consumers home line...

let alone

FINAL THOUGHT (And WE BOTH HOPE MR TED AND ATT READ THIS)

There is ZERO REASON ATT/PlumChoice cannot offer:

1. free subscription for ONE YEAR to ATT's Internet security- ATT currently charges $5 per month. There is ZERO reason why a S-L-O-W 1.5megabit customer CANNOT receive this service for FREE for one month.

2. ATT currently charges $149.00 per INSTANCE of virus/spyware removal. ATT currently DOES NOT ALLOW their techs to help with assistance of DOWNLOAD AND INSTALL of even their own rip off product per month.

There is ZERO REASON folks should be ripped off on the customer end and ZERO REASON WHY A TECH HAS TO WORK ON 3+ CALLS AT A TIME. THAT IS AN ASA (Average Speed of Answer) service level mandated by plumchoice and not at&t.

It still trips us all out to watch tonights hockey highlights... Comcast SPORTS NET PROVIDED BY AT&T UVERSE.

Lets get real people.

My family memember would like to say two things:

1. find and build a relatoinship with a solid technician in your local area. These people have no ties to any corp or rules- ask them what they can do for you. There are many great local technicians that offer better service then worst buy, gayt&t or comcrap.

2. the reason you don't get to have true 'customer service' is because the corporations will not allow it- at the fact why you get ackmed khaled- some folks that are skilled have no desire to be held by their employer- they are FORCED to move on to something that pays better and more suits- their skills.

AT&T ConnecTech is a fair deal dollarwise- though their techs are not held up to their end of the bargain.

The CEO of PlumChoice wants to tell you that companies cannot afford to solve the problems- they create...

Pure atheism/satanism/ almighty dollar- in its purist form.

Tell the companies you want what you pay for- lest you go to a local provider the way - it should be.

For it is in giving that we recieve
it is in pardoning- that we are pardoned
and it is in death- that we are brought- to eternal life.
-Amen.

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Gaping-rear
Athens, US
Feb 16, 2011 7:08 pm EST

I rather get fisted in the [censor] than work for this company again. You might as well get the JY jelly when you get hired, cause your going to take it like a man. - Gaping Rear

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plumchoice sucks
woodhaven, US
Feb 15, 2011 2:08 pm EST

This is so right, Stay far away from this service plum choice treats there people like crap number one and as far as what they want us to do is just nuts, we are only allowed 30mins on the phone with someone or else we get in trouble and also are 1st goal that they want is to get a customer off the phone and to a chat tech that is in costa rica so out of the country. If that's not bad enough there is only so much we are allowed to do even though many of us know we can fix an issue they don't want us doing to much so customer's have to call back in. Just like if you call and have two issue's you have to call back for the second one. Just stay far away

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FING
, US
Jan 30, 2011 5:56 am EST

It should be called SlumChoice! I was a tech & we had to do exactly what MarkDark wrote in this great article. It is about time someone let the customers know. This company treats people like [censor] & all of us were temps from agencies because then the company pays no benefits and can get rid of us even easier.

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Roger4L
, US
May 15, 2010 11:22 pm EDT
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I use sceptech for my business and they are great! I don't think I've ever waited on hold..

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KenMilan
, US
May 08, 2010 12:15 pm EDT

That's because AT&T is a phone company, not an IT company.
Use a real IT company like ScepTech.com they are in harsh competition with AT&T and will do anything to take their customers. They beat competitors prices and have more technicians than AT&T.
They also support Linux and operate 24/7, which AT&T does not because, again, AT&T is a phone company.

If you are an AT&T customer, your probably aware of "The wrong department." Your always speaking to the "wrong department." At ScepTech.com there is only one department and that's Support.

www.ScepTech.com

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AT&T misleading sales

It makes me mad that I ask the sale person how much I'm going to pay for Iphone/family plan including taxes... tells me one fee.. I get my first bill and it's 60 dollars higher than before! I knew out of experience with other cell phone companies that they only give you a guess without the tax.. So this time I wanted to get down to the point and asked him if he could tell me what the the whole bill is a month including taxes. I don't understand how they can quote me on one thing and then my bill tells me another. If it would have been even 5-10 dollars of, I would still have been ok with it... but $60? I'm so tired of be scared to get phones these days because I know I'm always getting screwed over. Everything they do is in their computer system, I don't even have an actual contract in hand to read over other than the receipt indicating how much I paid for my phone, the 36 dollar activation fee.. and how much money i saved on a 2 year contract. I'm looking everywhere for an actual contract and nobody can get this to me. I called customer service and man.. If I provided a service like that at my job, I would have been fired. I explained my concern as I felt like I was mislead.. I wasnt given any solutions or recommendations on what I should do... so it came down to either 1.) I cancel my phone after 2 weeks of service and pay for each phone 175 dollars.. or 2.) pay this 198 phone bill that was totally misquoted. I've only had this 2 weeks and I can't believe how much this is going to cost me... How can they get away with this and how can they try to sell me on a monthly plan that cost 140 dollars and now I'm at 198 for 2 phones?

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AT&T bogus billing

I had a home land-line through AT&T for several years. I only used it for dial-up internet service, and my internet was through a different company. I had the cheapest basic service through AT&T, all I had was a dial tone. I used my cell for phone calls, which I had through another company as well. My bill was less than $25 per month from AT&T. In mid-November 2008, I took advantage of a bundling package from my wireless provider and I purchased a cellular modem and wireless internet through Alltel. Once it was up and running, I called AT&T and cancelled my land line. When I got my bill, it was for the entire month of November. No big deal, but I didn't see anything about a cancellation so I called AT&T. They said they had no record of a cancellation, so they supposedly cancelled it at that time. I told them to send me another bill noting the cancellation. A month later I got another bill for 2 months of service. Again I called, again there was no record of cancellation of service. They supposedly cancelled it at that time. I told them I would not pay for December, but if they would simply send me a bill for November I would pay that. A month later I received a bill for 3 months of service. I called them, raging mad, and I told them I would only pay for November, not December or January. I told them that they could check their records and note that the line had not been used since mid-November, because I haven't had anything even plugged into the phone jack since then. I also told them I would pay for November if they sent me a revised bill only charging me for that month. Instead of trying to resolve the matter, they turned it over to a collection agency and now they are threatening to sue me for $75.

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Honesty123
, US
May 04, 2011 7:07 am EDT

AT&T sucks. They overcharged me and cut the phone off. Then, AT&T continued to bill me after they had cut the phone off. Now, AT&T is messing with my cell phone bill. I looked and AT&T had lied and said that I went over my minutes by 344 extra minutes charging me .45 a minute which equals to $154 something plus an extra $10.00 for other charges.
Note, I never ever went over my minutes since I had service with AT&T. AT&T has put the bogus house phone charges on my cell phone bill. When my contract is over, I am out.

Of course, At&T turned it over to a collection agency.

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AT&T rude service & misrepresentation

I have been a wireless customer of at&t for almost 3 years now and I added a new line and purchased a brand new phone because my old mother was travelling to asia. I also enrolled the phone in the 'international traveller's plan'. Now my mother is in asia and I cannot make or receive calls from her. She is an old lady travelling by herself.

I contacted at&t today who were so rude and un-helpful and also hung-up on me twice (Including the supervisor) for the 'at&t travel department'. Ms. Lorena and her supervisor ms. Rowlings or whatever their last names were, informed me that the travel plan was never added 2 days ago because the line is not eligible for international roaming because it is less than 90 days old! When I called 2 days back at&t confirmed that the international roaming is added! First of all why was I not informed about the 90 day rule by at&t about this when I called to add the plan? I would never have spent that money! Secondly when I requested her to over-ride the 90 day rule, she rudely came up with another excuse saying that my service was disrupted in the past and hence I am not eligible.

This customer service sucks and this is very frustrating and all the more reason why now I am truly thinking of changing them and moving on to someone who will atleast be nice to thier customers!

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AT&T poor customer service

I have two phone lines and internet with ATT. I need to disconnect my 2nd line and when transferred to that dept, I get a recording that states they are NOT answering and that they are disconnecting my call. I did this 5 times with the same result. Then I called and said I was ordering new service...Guess what? I was put on with a representative. I advised Jeff, that I wanted to disconnect one of my services and he said hold on let me transfer you to that dept. I advised that I did not want to be transferred as I keep getting disconnected. He said that when there are too many calls holding that it will disconnect you? The oddest thing is that he thought that was acceptable.
I asked for a Supervisor and his response was “Why" What can they do for you? He said He did not do anything. I advised him that I do not want a Supervisor for him nor for his convenience, but for me as the customer who is irritated with being disconnected, however, his customer service will lead to a complaint. Then he chuckles at me and says to hold on for a Manager. His supervisor or what I believe was simply an hourly employee sitting as a Relief Supervisor came online and said that They could not help me and would need to transfer me even if I get disconnected because they are busy. I advised her, Mary, was they name she gave me, that I wanted her to take my name and Call back number and get it to her internal help desk in the correct department and have them call me back at their earliest convenience since my time is not convenient for them. Then Mary laughed (so now we know where the reps get it from) and said she will transfer me back to Jeff to take my information.

My issue is the following:
1. The system should never hang up on a customer - The Ultimate insult and inconsideration for my time
2. The hourly rep Jeff had a total disregard for my concern of being hung up on by the system
3. Mary the "Supv", also was very rude, short, and began her statement to me as "We can Not Help you"
4. I did not know that AT&T was doing so well that they can afford to laugh at customers and be rude. I am now considering disconnecting my primary line and my internet service with AT&T and going with just my cellular service w/Verizon and Cable for my internet...

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evilhall
, US
Feb 12, 2010 1:37 pm EST

this just happened to us too...I STILL can't disconnect my 2nd line and the www.att.com has NO WHERE to disconnect...were you able to get thru somewhere? how? HELP!

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AT&T rip off artists

I was deployed to iraq recently, and i set up an international plan so that i may call my wife. first month goes by and i have a bill over $1, 000! after 2 days of me trying to connect with a special help number they gave me, they said the plan change was never made. AT&T would give me the run around about changing the plan and adjusting the charges. they said it was fixed and the next month i had an outrageous bill... again. we ended up canceling AT&T. customer service is garbage there.

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AT&T cell phone chargeback

I ordered an iphone from AT&T, and when i found out they charge premium for using service with the phone, i cancelled my account with them and returned the iphone, insured and had proof of receipt by their warehouse. they refused to acknowledge the return, and after dispute with my CC company, they partially refunded the cost of the iphone, only to rebill it to my now closed account along with additional cancellation fees and other crap amounting to over $800. then they turned over the account to an agressive collection agency that started calling me day and night. so in effect, they created a large bill and went after me to collect on it, all bogus and not true. i filed complaints with the State AG, the FCC, and contacted my attorney to prepare a lawsuit against them. we're now tracking down the return and trying to see why they are billing me like this and on waht grounds they are going after me for a bill. they are just a terrible terrible company that is a desparate for cash and try to bully people into forking over their hard earned money by acting like a big fat corporation, typical of all the wall streeters out there! and after being with them for over 5 years, i was treated like a second class citizen. i would never ever consider them for any service even if it was offered for free. bye bye AT&Crap!

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state
Hardinsburg, US
Jan 25, 2010 8:13 pm EST
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After paying $52/mo for home phone called to try & reduce bill. Representative redid plan. Next bill was $62. Called to go back to old plan. Was told it was no longer available & I could not go back to it even though at&t lied to me & messed it up. Kept calling to get fixed. Everytime next bill would be even higher. Finially got someone who got my bill down to $38. That means for years I paid a higher bill than I could have. DSL box is 1/2 mile from my house. Cannot get DSL. After several calls was told I could get it & would receive modem in 3 days. Wrong! Again I was misinformed. Someone called my parents home & told them they had made a mistake. Explain why they called my parents number? My daughter is a freshman in college & internet is a necessity not a luxury. Wire card does not work here either. We tried that route. Cell phones have no 3G network but we get no price break on plan. Also several parts of our area we have no service at all. If we have trouble on our way to Elizabethown we are out of luck. Keep getting all these offers w/bill to bundle but guess what...We can't cause nothing is offered in this area. I think At&t service is rediculous. Have searched everywhere for address to go higher up than regular customer service #. Cannot find anything.

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Yosef18
Boca Raton, US
Jan 20, 2014 10:16 pm EST

AT&T Sucks ! Is the worst company !

This company charged me ###ing a giant fine for finish my carissimo phone plan that does not offer me anything!
I paid the early termination, and that this crap should have done the contract is fulfilled!
RELEASE my phone! but more than 20 requests, 20 denied protocols!
Hours and hours with incompetent
and NOTHING

Chargeback did! and you take them to small claims

Someone needs to make a class action against this garbage company

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TKCandy
Evans, US
Jan 25, 2010 8:33 pm EST

Get to the retention department. They are the only ones who will actually help you and most likely apply a monthy credit to your bill for your trouble. Don't bother with supervisors or trying to get to corporate.

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AT&T installation

Set up appt with att unverse to have cable tv installed, called around jan 11th. appt was made for jan 28th, however we thought it was made for the 21 of jan, we called on the 21 st thinking no one had showed up and was told are appt was for the 28th, told at that time that I was lucky I called because they had internal problem with appt, and no one would have showed up, problem was fix. Great.
Jan 28th ATT Uverse installer show up on time, GREAT, oh wait no not so great he found a problem with with line going into the house and would have to leave and get it corrected, doesnt sound good.
Good news he showed up later that afternoon with a box and attached to outside of house, all set line fixed, will install service next day, do we need to reschedule oh no we where told. I thought I better call ATT customer service just to make sure they would be here next day. Customer service, OH YOUR SERVICE HAS BEEN CANCELED, WHAT THEY JUST FIXED THE PROBLEM WITH THE LINE, sorry we will have to reschedule we have an oening in two weeks, after TWO HOURS I WAS TOLD THEY WOULD HAVE TO CALL DISPATCH AND THEY WOULD CALL US BACK, SUPERVISOR AGREED we shouldnt have to wait another two week, GREAT NEWS
CALL FROM CUSTOMER SERVICE THEY WOULD BE AT THE HOUSE FOLLOWING MORNING. you know what the out come was. A BIG NO SHOW. spent another 2 hours with customer service they would call dispatch took phones so they could call us back, GREAT NEWS CALL BACK THEY WOULD BE AT OUR HOUSE AFTER 5PM, SOUNDED STRANGE WORKING AFTER 5 BUT HEY I WANTED MY CABLE, NO CABLE FOR GOING ON THREE WEEKS. guess what no one showed. no one showed up saturday, GUESS WHAT CALLED AGAIN ANOTHER HOUR, BY THIS TIME I HAD GONE THRU 5 CUSTOMER SERVICE REPS AND 4 SUPERVISOR ALL WANTING ME TO GIVE THEM A HIGH SCORE FOR CUSTOMER SERVICE. GREAT NEWS AGAIN, SUPERVISOR CONTACTED DISPATCH, THEY WOULD BE OUT ON MONDAY BETWEEN 9-11. WAS ASSURED TTHE APPT HAD BEEN CHANGED. YOUR KNOW THE OUT COME.

WENT WITH DIRECT TV WILL HAVE MY CABLE INSTALLED ON WED. NO PROBLEM

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AT&T false advertising

They send these promotional cards advertisements in the mail and when you try to use them, you end up finding out that they give you credits on your service instead and only give you particial funds on the card.

Then they transfer you back and forth from uverse customer service to att customer service where they swear they can't see notes from each other and then you get no resolution other than them saying they are sorry.

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AT&T installation stall

We have been trying to get uverse installed since 1/6/10. On 1/6 the inside installer was to show between 9-11am and did not show until 5:35pm and was unsuccessful in getting it to work. He called in a ticket and said that uverse would be out on 1/7/10 to fix the connection. Never happen, no call, nothing! I called no service at 5:11pm and after being on the phone for 30 minutes, they said a new appointment is set for 1/26/10. I said it was unaccepable and he (Rick) told me that is the way it is! I asked to have my dsl with att back and after being on hold so long, my cordless phone went dead and they did not call me back when they had my cell phone! On 1/8/10 a technician showed up at our door and realized that he had to go to the box down the street to switch it back to dsl and then I finally had internet back on 1/8/10. Jan 27, cory, an outside technician from uverse comes and says he has the uverse lines tested and working and switched off the dsl to uverse thus no internet connection. Corey stated that uverse internal technician would be out that same day to set the uverse up. Uverse never called us. We called uverse at 7:11pm and spoke to dan in arizona who promised that the installer would be at out home on 1/27/10 between 9-11am. No show again, no call from uverse again! We called uverse customer service (Ha) at 11:10am and spoke to brian and said there was a facility issue (That was the issue on 1/7/10) and that he would get a supervisor to call us back asap. No call back again! Jan 28/10 we spoke to crystal at 3:45pm and the install date changed to a ridiculous 2/8/10 and that a supervisor would call us. No call again! We need our old dsl att back since no uverse. No one is helping or understands the issue. Order number [protected]. Mrs melvin j evans

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Shazzaz
Moreno Valley, US
Feb 09, 2010 1:18 pm EST

I am having the same problem.they don't show up, they don't call...you sit on hours on hold with them trying to get anywhere and don't. They've disconnected our landline for Uverse and haven't installed the Uverse and can't figure out they've done something wrong? Poorest customer service I can ever remember from any company!

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AT&T won't cancel ad contract

Last year I spoke with someone on the phone from AT&T and THOUGHT I had cancelled my yellow pages contract as the cost didn’t justify the business received. When collections began calling they referred me to the tiny print in my couple of year old contract stating cancellations must be in writing. Collections gave me an email address to send my cancellation letter to. I promptly sent the email with the cancellation notice, sucked it up (even though the AT&T rep didn’t advise me during the phone call to do it in writing) and have paid the bills for 2009 contract. I just received another automatic renewal notice. I forwarded a copy, to the email I used last time, of the renewal notice, noting on it contract had been previously cancelled and I do not want. I also mailed a copy today (my contract states you have 14 days from date of notice).

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YP Auto Renewal Victim
Beverly Hills, US
Oct 17, 2013 7:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We are interested in speaking with people or businesses located in California who (1) advertised in the print directory of the YP yellow pages (formerly AT&T) and (2) believe they were injured by an automatic renewal program. This would include people whose accounts were automatically renewed by YP, and they were charged for that automatic renewal, without their consent and/or without a signed contract or agreement permitting automatic renewal.

Please call us at [protected] and ask for Tabitha. You may also email us at YPAutoRenewalVictim@gmail.com (YPAutoRenewalVictim at gmail . com )
(Posted October 2013)

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Landscape ad issues
, US
Aug 21, 2013 2:51 pm EDT

I am currently trying to opt out of a contract due to the fact that I recently injured myself that has ended my career and the only people who have been any kind of help are the customer service people who aren't able to cancel anything. One rep. threw out the idea that my sales rep. is more worried about his numbers than the amount of money I will have to pay for something that will no longer exist.

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Not one more time
, US
Dec 28, 2012 4:24 pm EST

Still have same problem and thought I took care of this last year. I spoke with somebody named Yvonne at the beginning of the year, paid my balance, marked "final payment' as requested... annnnnnnd here I am again.
I am going to print this page out and mail it along with my complaint/certified . I will fax, text.email, and send snail mail. I am now threatened with a collection agency, we shall see.

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Laura Moore
, US
Jul 30, 2012 2:49 pm EDT
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AT&T Yellow Pages is worthless expensive advertising that automatically renews without your consent!

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micah cover
, US
May 23, 2012 11:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Everyone,
Thank you so much for your posts. I wish I had seen this and met you before AT&T "Solutions" approached me. Since it was with a company with such brand recognition, and I THOUGHT they had told me everything I needed to know, I assumed that, while all business ventures (including advertising) involve some risk, it would be a decent move to take to increase business. Now all I have to show for it is a bill that will exceed $2, 000, no increased business, incompetence regarding my ad and more. Finally, my bill can balloon to hundreds of dollars a month due to their misleading "Pay Per Call" scam. Is there ANYONE who WAS able to get out of this? Please let me know. micahthemagician@yahoo.com. Thank you!

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EEFCC
Madison, US
Feb 21, 2012 11:22 pm EST
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I tried contacting ATT about my account. First of all they have the wrong name and wrong prices on the account and refuse to change it, . I tried to cancel they told me I wasn't allowed. One of the reps told me to not pay and the account would fall off. Mind you this all happened way before they even posted any part of the ad or activated it. It's been about a year and today I received a letter from a collection agency. I really have no idea what to do. This is really wrong though. I also had requested my contract never received it. It was done on voice verification. It doesn't show up on my credit report. I contacted a lawyer for legal advice..hope they get back to me soon.

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Brent Holland
Chico, US
Oct 13, 2011 9:42 pm EDT

Same thing happened to me except I DID mail the letter! The rep told me that because it wasn't certified mail it didn't get to the proper department. I've tried with numerous phone calls and now 2 letters to cancel my account. I haven't been in business for almost 2 years now and I'm still getting charged for advertising. Something is really backward here. I have since cancelled all affiliations with AT&T including cell and internet service and will never go back no matter what. This should be considered extortion.

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swens2005
Waukesha, US
Nov 17, 2010 3:59 pm EST

We are having the same issue. Our sales rep will no longer take our phone calls and has not canceled our service. I'm going to send a registered letter to the address provided above. I'm located in WI, but hopefully it will work. I will post back if we have success with it. I am also sending a registered letter to the billing department with documented proof of written cancellation from our sales rep.

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unhappy att customer2
Charlotte, US
Oct 16, 2010 8:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We are having similar problems. Our sales agent never, even after repeated requests, sent us a copy of our contract. We have left several messages for AT&T over the past two months and the sales agent hasn't returned our calls. My husband called AT&T customer service yesterday and finally was given an address--not on the 'contact us' link you referenced(surprise, surprise)--to send a very-specifically worded cancellation notice, which must be sent certified. The address, and this may only be for our area, is: AT&T Cancellation Manager 660 Hembree Parkway #120, Roswell, GA 30076. Your cancellation letter must state, according to the rep my husband spoke with yesterday, your name, address, phone number, and that you wish to 'cancel all paid advertising'. We only wanted to downsize our ad, and keep our online listing, but since our rep won't contact us, we will cancel it all.

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xsaturn97x
Fort Worth, US
Sep 21, 2010 7:39 pm EDT

Ok, yes you are partially correct! Keyword, PARTIALLY! AT&T Real Yellow Pages will automatically renew your contract without your consent. The idea of a business owner is to be cooperative and comunicative within their business. If AT&T can not reach you and get a hold of you to handle your marketing campaign that you have going, are they to cancel your advertising without asking you? Having said this, when you do receive the renewal you do have as ALLMED2 said 14 days to call customer service, certified mail for cancelation which you can get the address if you (google AT&T ADVERTISING SOLUTIONS)... Anyways, I am guessing that you are a business owner that you kept a copy of the signed contract for your records and there is a number on the contract you can call to get a hold of your assigned specialist that handled your account for the previous directory?! Since I was bored, I did the homework for you!

adsolutions.att.com/

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AT&T expired reward

I signed up for rewards for referrals with ATT. I referred a customer. My referral and I ordered his service on line. His service was turned on 2 days later. I have the nomination date, the registration date but no activation date. I need the activation date to receive my reward. Even though we know when the service was actually activated ATT did not notify me or put the activation date on the referral. When I called ATT inquiring about this, asking why the activation date was not showing they told me to wait 4-6weeks . It takes about that long to process they said. If I didn't receive anything by then that I should then call them back. Well, I received something alright, a message saying my referral has EXPIRED.

How can ATT not know know that the service has been connected? I mean they gave me a registration date(which means he has been given a phone number), so why was I not given an activation date?

I believe it is a scam and I have been ripped off. The person I talked to upon my first inquiry just passed the buck. I was given bogus information because she couldn't could not tell me why there was no activation date even though his service was already activated.

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tovarrjlm
Moline, US
Jun 17, 2010 12:55 am EDT
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YOU ACTUALLY SHOULD OF GOTTEN A FEW EMAILS ABOUT YOUR REFERRALS. Show expired means you not registar your friends info when order or he not put your referral code if you do it after not matter program say before order and then you have 60 days to update their information on your acct

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4764477
, US
Feb 16, 2010 6:20 pm EST

exactly same thing happened with me.
first att agent told me that i made nomination before my refferal service was activated, then i asked to speak with her supervisor who told me that it has expired. but i didnot recieved any email saying that my reward was ready to be redeemed.
i will think twice before making any refferal to att again.

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AT&T phone line tapped by employee

I have a friend and we would talk on the phone or text each other a various time. We started figuring out that her husband was recieving the text messages and was able to listen in the conversations we were having. He was able to tell her word for word what was being said. We were best friends for a while. I had to end up changing my number and this is all because he is now a manager at att. Being able to talk to someone on the phone should be private unless you have broken the law. Not to have someone listen in on your conversations each time you pick up a phone. Be careful because you cant trust anyone these days.

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Harry Keanes smarter brother
las vegas, US
Jan 25, 2010 11:45 pm EST

Yes listen to Tired of being Stupid she threatens people on the phone all day long. That because she and Harry Keane have been coning people on the web. Please check out complaint board, [redacted] and laze.net then put in Harry Keane and Perisiion and Becky Purcell. People they have ripped her off have positively identified her as Tired of being stupid so now she is commenting on other people's boards to stop people from suspecting she is Becky Purcell and not just haunting CMALONE post. Pathetic and funny.

AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.

AT&T also offers competitive pricing, which has been a significant factor in attracting and retaining customers. The company's plans are affordable and offer excellent value for money, making it an attractive option for budget-conscious consumers.

Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

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Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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