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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T reviews & complaints 2158

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1:24 pm EDT
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AT&T scam charges

1) I have NEVER been informed that cell phone coverage in the HOME is not covered.

2) I upgraded to add a "family" member - for the sole use of being able to simultaneously work on our computers (specifically for instructin purposes playing Bridge; looking at hands on Internet, watching World Bridge tourneys broadcast, etc.) (family member has dial-up internet & cannot be on computer & phone at same time) Purchased 2d phone & plan in December & have been paying monthly extra $20/mo.

3) 3 mos. ago I moved to Bay Point, in 2-story house, on top of hill. I CANNOT get phone service in this home, neither calls in nor can I make calls out.

I have to walk outside & sit in the car or walk around the block - weather permitting.

I have called ATT. 1st time they checked to see how close a tower is - one is around the corner w/in 1/2 mile.

I asked if there were a "better" phone or battery that I could buy to override this problem. NO, I have the best "type" of phone (not a 3G).

After missing some very important calls (re job interviews, notice of appt. times -- (add'l note: not that many (any ? jobs) available, especially to senior female needing to supplement social security restricted income ($1200/mo))

I called back yesterday saying I wanted to cancel 2d phone service (family member phone); that I signed 2 year contract IN GOOD FAITH however, have NOT been able to use service AT ALL! I want to cancel service & NOT pay "cancellation" fee. They said I would have to pay $165 cancellation fee AND that AT&T does not guarantee phone service inside home.

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av8r
Salt Lake City, US
Jan 27, 2010 1:47 am EST

NO wireless company guarantees coverage within a structure. It's not deceptive, its a limitation of the technology. Had you taken the time to read the service agreement THAT YOU SIGNED, you would have seen it clearly noted within. Don't complain about a company that upholds the conditions of the service agreement, instead work on NOT BEING FOOLISH ENOUGH TO SIGN AN AGREEMENT YOU HAVEN'T READ.

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11:32 am EDT
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AT&T installation piss poor

I switched to Uverse, It did take them 7 days longer to install than I was promised. The service itself is ok, Time Warner has some pluses and Uverse has some pluses.
The Install tech zip-tied the Uverse outside box to a pole, instead of mounting it to my outside wall. It looked like hell, and yes the zip-ties broke and now my box is hanging upside down next to my house. I called customer service, they will be happy to come out and fix it, of course they will charge me $55 for the service call.
I believe I will be switching back to TIME-WARNER soon.
My advice is to steer clear of Uverse, they will promise the world, but will charge you when they are the cause of you problems.

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Bhill671
Bakersfield, US
Dec 04, 2009 11:45 am EST

My installation job was really poor. They install the modem and backup battery hanging out of the LV box in our closet so the cover won't fit back on -- and the first time my wife moves some shirts the modem falls/shifts and yanks the wires out of the 66 punch block and the phone goes dead. (this is ironic as they are required to install the battery so that the phone won't go dead in a power failure, yet their own crappy installation causes the phone to go dead?!). If i had not known how to troubleshoot and fix this myself this would have been ANOTHER time wasting experience of hours on the phone with CS and their stupid voice-bot asking me to unplug and reboot things and check everything as though I am an employee of AT&T. Switch to U-Verse at your own risk, because this will not have a happy ending. Read the other complaints on this board - I have read most of them and they are pretty typical and accurate.

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12:14 pm EDT
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AT&T promised me $150 check, I never got it.

i called att. for internet service on Sept.10th. they told me to expect to have service in three days. it was Sept.21st before i had internet access! I was also told that i would be getting a reward check, in the mail for $150. right away i smelled a scam! I asked out right; WHEN-WHERE-HOW, would i be getting this "MYSTERY" check. i was told TWO WEEKS from my order date to expect this check. i even made this rep. repeat, that i would be getting a $150 check IN THE MAIL WITHIN TWO WEEKS. because i knew we were being recorded. of course, i never got that check.when i called to ask why, (HA-HA) the NEW story was, i had to wait 30 days from my order date, then go on line and apply for my reward. when i go on line, the only thing i get is a message saying that i dont qualify for any rewards! all ATnT says is "sorry for the inconvenience". since when is lying an inconvenience? i find it utterly insulting. SOOOO... when my internet bill arrives, all ATnT will get from me is a envelope full of "SORRY FOR THE INCONVENIENCE".

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10:52 pm EDT
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AT&T getmyrewards. att.com

###S GO TO https://rewardcenter.att.com/default.aspx TO GET YOUR REWARD AND STOP COMPLAINING. All these complaints from people that don't have the common sense to Google "myrewards.att.com" to find the home web site. Go to the link I posted above and get your stupid reward stupid people!

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OTR-Trucker
San Francisco, US
Jan 25, 2010 6:13 pm EST

I don't get it. I just got off the phone with an AT&T Customer Service Agent. I ordered DSL Elite for a friend and it appeared that he was not getting his rebate or 3 months of reduced rates. My friends AT&T bill was for $227..79. Of that amount, $143.27 came from the DSL order. It was my understanding that the modem< Gateway Wireless, was free after rebate, but he was billed $108.27 (shipping/handling plus tax incl.). Here was my result from those unscrupulous people: my friends bill was credited with $100, bringing it down to $127.27. The Customer Rep then saw that we did indeed have a rebate for $100 coming and was going to immediately credit the account with it, but I did not have the modem serial number handy. So, he referred me to: https://rewardcenter.att.com/default.aspx. I logged on provided the serial number and a check for $100 is being sent. So not only did we get the modem free of charge, we also got last months phone bill and Dish Network charges wiped out, or almost, we owe $27.27. PLUS we still get the DSL rate reduction. I did have to speak to several agents, some very pleasant and helpful, and one was a real jerk. Based on my experience, I came to the belief that these Service Reps have a considerable degree of discretion. The degree of satisfaction in the resolution of your complaint has a direct correlation to the attitude displayed in the course of interaction with the agent. But, that's just my opinion.

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lisa trobough
North Augusta, US
Nov 01, 2009 1:43 am EDT

let me tell you something you ### i am paying for services i cannot use would you appreciate that? i think not but i will go to my rewards and i'll bet they won't reimburse me for at least 10 months of problems because as they told me last time we spoke, o didnt call everyday. so shove your laxative and tell me what i need to know dumb ###. funny i didnt have this problem with bellsouth. ha ha

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9:48 am EDT
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AT&T scam and lies

Please help me I have been a victim of fraud & manipulation by cingular wireless. I purchased a phone from cingular wireless and received the phone (a palm treo for $340) the first week of January. I returned the phone on January 15 a week later. I overnighted the phone to cingular's phone return center. 2 weeks later Cingular said they were going to shut my current phone off if I did not pay them for this phone that I had returned two weeks prior. I called Cingular & explained the situation. Cingular told me it takes them two billing cycles--60 days to credit the account. This is a clear case of fraud. How in this day of technology can a comany claim it takes them two months to process a return but during that time they will charge you a late fee for not paying them, threaten to shut off your phone and hold on to your money while they collect interest on thousands of people. I was shocked and called back to make sure what i heard was true. yes after another 10 minutes on hold another person told me it did indeed take two billing cycles. This kind of fraud has to be stopped. consumers have to be protected from this kind of manipulation. They have no problem billing you instantly but when it comes to you receiving your money back they feel they can wait two months.

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9:42 am EDT
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AT&T scam and cheating

I joined Cingular Wireless following an online advertisement by their authorized agent, Inphonic (1010 Wisconsin Avenue NW Suite 600 Washington, DC 20007) The advertisement promised free phones, a $600 rebate on two Motorola MPX-220 phones. Although I have met all conditions to receive my rebates, both Cingular and Inphonic refuse to honor the rebate.

The rebate instructions indicated 'entries must be postmarked no earlier than 180 days and no later than 210 days after activation.' I interpreted the instructions as business days. There were no further details neither in the advertisement text, nor in the rebate instructions as to how exactly these 30 days will be counted (i.e., including the day of the activation and the day of postmarking or not, whether business days or calendar days, etc). Moreover, the rebates required 'a wireless bill dated between 150 days and 210 days after activation.' The Cingular bills I am receiving are actually not dated (only dates that appear are billing cycle interval and due date, not the 'billing date'). In my opinion the whole offer was clearly set up to make it nearly impossible for customers to get their rebates (why a company like Cingular would think this a good marketing strategy is beyond me).

My records indicate I postmarked the applications October 6, well within the 180-210 business days window from the activation date (March 7). Inphonic responded after 4 (four!) months (January 30) to inform me that the rebate was denied due to being postmarked too late! According to their reps the application was postmarked 214 days after activation. This is not possible.

Since there were no phone numbers listed on Inphonic's communications, I tried to resolve the issue using Cingular's customer service. After all, I am their customer, not Inphonic's, the ad mentioned prominently their name, not Inphonic's, and they are the ones making the profits from my patronage, not Inphonic.

The first Cingular rep I spoke with was totally unable to help. These people receive training, I believe, in being useless. Her manager, however, promised she will solve the issue within 24h and call me back. Three days later, when nobody called back, I spoke to another helpless Cingular rep, then his manager, etc. After many hours spent with Cingular reps of different degrees of unhelpfulness (which need to be 'educated' separately about the issue, as they do not take notes on their computers), one of them actually seemed to understand the issue and called Inphonic to intervene. The Inphonic rep said he will refer the issue to their Finance Dept which needs to approve it and they will call back in 5 business days. After 7 business days I called Inphonic and was told they had no idea of this request, they don't even have a Finance department and they will not honor the rebate anyway.

At the end of my patience I filed complaints with the Better Business Bureau against both Inphonic and Cingular. Inphonic did not even bother to respond (the company has more than 1, 800 complaints and its membership in the BBB has been revoked). Cingular responded, only to offer an insulting $150, and then to deny any relationship with Inphonic' s rebate (see, they only make the profits, otherwise Inphonic provides them with customers on a charitable basis).

I feel cheated and abused by these two companies, but in particular, the much advertised 'high bars' Cingular. To add insult to injury, they claim I have a 2-year contract with them, although the online offer mentioned no such thing (only a six-month period to get the rebates that they never honored). As I have found out, I am not the only one in this situation, a simple Internet browse identified many others treated similarly. Unfortunately, this pattern of abuse is only likely to grow with the recent acquisition of Cingular by SBC/New AT&T.

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9:13 am EDT
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AT&T horrible business ethics

My experience with AT&T is one of the worst encounters I've had when dealing with a service provider.
I have their 1.5mbps dsl service at work which is something that I use for light browsing for making online orders and for entertainment. For a few months I noticed that my bill was around $40 higher, but I just thought it was from long distance and didn't pay much attention. Then I started to get calls from AT&T.

ATT: "Hello, would you like to upgrade your service to 6.0mbps free for charge for the next 3 months?"
ME: "No thank you"
ATT: "6.0mbps can do wonders for your business"
ME: "No thank you, I'm sorry but I'm busy right now, have a nice day!"
ATT: "Sir could you verify one more time that you do want the upgrad..."
*CLICK* (I hang up)

They called my business literally twice a day for 2 weeks and the calls got more and more annoying and aggressive to the point where I stopped being polite.

Then I got an email...

ATT: This is your confirmation email stating that you have upgraded to the 6.0mbps service. Blah blah blah...
(Then in fine print: "regular charges do apply when the promotional 3 months have passed please call customer service if you wish to opt out of our promotion)

I look at my old bills to make sure they didn't pull other ### tricks out of their ###, and I notice why my bill was higher the past few months. They had upgraded me to 3.0 from 1.5 without my consent nor any notifications. I called them to confront this and the first representative was very polite.

REP1: "I'm seeing that the upgrade to the 3.0 happened back in August, I apologize about that sir, let me transfer you to our dsl department and they'll adjust your account and refund the overcharges"

ME: "Thank you very much, I appreciate it."

REP2: "Hello, blah blah blah, how can I help you? Oh, I need to transfer you to *inaudible*

REP3: "Hello, how can I assist you?"

ME: "My internet service was upgraded without my consent, and I've been billed for it"

REP3: "Sir you are not being billed for the 6.0"

ME: "Yes, but my service was upgraded from 1.5 to 3.0"

REP3: "No, you have always been on the 3.0"

ME: "No, I've been on 1.5 since forever"

REP3: "I'm not seeing it"

ME: "Can I talk to your supervisor?"

*CLICK* I get hung up on...

Their customer service is abysmal and they will do sneaky things to steal money from you.
You should stay away from signing a contract with them if possible.

By the way, I've done speed tests multiple times after I got my 6.0 "free upgrade" and my download speed has never exceeded 2.0mbps... which is the same as when I was using my 1.5...

Yeah AT&T is a sham

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sc526
New York, US
Sep 14, 2009 12:18 pm EDT

I was recently robbed at gunpoint (09/11/09) and had my Iphone 3G taken along with my wallet. I contacted AT&T the following day to see what could be done about replacing my phone in light of the fact that they do not offer insurance on the Iphone and that I was not yet due for an upgrade. I was told that because I had never purchased insurance for the phone and that I am not eligible for an upgrade for another five months that there was not much they could do. I was offered the option to purchase another Iphone 3G for $300, which is $100 more than what I originally paid and $200 more than they are charging new customers. The second option I was given, which I was told was generous and being offered in light of my circumstances, was the option to purchase an AT&T Go-Phone whose value and features do not match those of my original phone. I have been a loyal customer for several years and have even persuaded other friends and family to join. Had the option of insurance been available I would have purchased it. I offered as proof of the robbery a copy of the police report, however, as far as AT&T is concerned my having been robbed at gunpoint while in the possession of a phone which they do not offer insurance for is my fault.

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3:04 pm EDT
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AT&T bait and switch selling

AT&T is pulling a bait and switch scam by quoting one price on the phone to get you to switch providers and sell you a bundled service with internet/TV/Phone. Beware. When the installation is complete and the bill comes, it is at a higher price. Now, try and get them to correct this. Biling dept says they can't do anything and you call back the sales number, get a recording and they never return your call.

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11:37 am EDT
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AT&T apalling service

Switched from Direct TV which was trouble free (but expensive) to U-verse in August. Saved money BUT since August I've had a serious issue with television audio drop outs..the lips move but theres no sound...only a word or two missing per spoken sentence...enough to make you go crazy and say "huh?" Often. They say you can pause live TV... rewind it...etc...BALDFACE LIE...well you can on the DVR TV but not on any of the other TV's...they didn't tell me that before I joined on (bet they didn't tell anyone that.) Direct TV was expensive but worked. Uverse is cheaper (although not cheap) but will drive you up a wall...and get this...to attempt to fix the drop out problemthey sent a guy out to replace my DVR box which meant I had to re-program all my shows (55 of them...OK, I'm addicted)...and they BILLED me for the service call...What an organization!

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Russ Fowler
, US
Jan 15, 2016 7:36 pm EST

Account number [protected] Not sure talking to the right place. The account is under Rodger S. Fowler 825 S. Banana River Dr., Merritt Island, Fla. 32952 The box just before the TV has given up the ghost. For several weeks it would drop the signal and had to press the OK button. Now it has gone dead. Lost link and HD lights. Have unplug waited and try again with no luck to restore. S/N [protected] on the bottom of the unit. P/N 4012963 Will be home all day if anyone can come by with new unit Basic SD/HD The other TV all work except the one in my room. Thank you My cell is [protected] Russell Fowler, brother of Rodger.

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Bhill671
Bakersfield, US
Dec 04, 2009 11:23 am EST

I forgot to mention in my complaint the point you just made about the LIE they tell about pausing live TV from any room or TV in the house. THIS IS A FREAKIN LIE you can only do it if it is a pre-recorded or currently recording program that you summon from your recorded shows - THIS IS NOT LIVE TV! you absolutely cannot pause live TV from any room like the Ad claims.

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4:23 pm EDT
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AT&T advertizing rip off

Att Real Yellow Pages is nothing but a huge rip off. Just as most of the other companies listed have reported, they will not work with you on your advertizing needs. They are all about selling you more and more. If you want to cut your bill down they won't give you any discounts, small just means more money. So don't ever go very large because you can't get out of the scam. Try clling to get another rep who you hope will offer you something other than what you have. Can't find any phone numbers! So beware if you use ATT Real Yellow Pages.That's all I can say. The rep we had was so rude when I told him I wanted to cut my advertizing from 1200.00 a month to $800.00 he would not work with me at all. Everything I asked pricing on he said was more money than I was already paying! So that was the end of our meeting. I guess we won't be in the yellow book for 2010 but maybe they will be willing to deal next year if I let them in the door!

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rexs
Las Vegas, US
Jan 28, 2010 5:47 pm EST

I am sorry that you are not happy with yellow pages. I was looking online and found a website that your business can have a FREE ebillboard. Just go to seekshallfind.com. I was talking to my friend Mike and he has a ebillboard and he is happy with his ebillboard.

SPG Consultants
SPG Consultants
MTL, CA
Oct 07, 2009 10:22 am EDT

Unwanted telemarketing calls are intrusive, they are annoying, and they're all too common. When Americans are getting down to business, working, eating dinner, or a parent is reading to his or her child, the last thing they need is a call from a stranger with a sales pitch.

So we're taking practical action to address this problem.

We Will Get You On the Other TWO(2) DO NOT CALL LISTS THAT YOU Didn't KNOW About !

Stop the harassment NOW

And Goto Www.spgconsultants.webs.com learn More about the Businesses that Scam You And hide Behind The Law And Your Own Honesty and Fear ..

learn how to take charge of collection calls
learn your legal right .
Learn how to get Paid after being Harassed By a telemarketing Company A Canadian Fact According to federal Law
are you getting Invoices From

Yellow Pages
Internet Yellow Pages
Blue Link Yellow Pages
Goam media
GoamericanYellow.com
info data source..

Avain Publication

join the others and register with www.spgconsultants.webs.com And Get Updated Info on Different types of fraud happening in your area.

there's Information we can share to help each other grow and succeed .. by not telling you of the fraud would be greed we can all grow together and feed each other the knowledge to have a successful future

Sincerely
S.P.G Consultants

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1:26 pm EDT
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AT&T - service and billing

I switched to Uverse because I wanted a better internet/cable package than what I had with Comcast; more specifically faster internet. I loved it until I got my bill and found that I had been overcharged. To make a long story short, the installers actidentally gave me a DVR that did not come with what I ordered and ATT subsequently charged me for it. I...

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AT&T service

I have had the worst experience ever with at&t and direct tv package
1. Bad installation
Satellite was first installed looking at tree, living me with no reception for over a week.
After getting them to move the satellite, a life wire was left exposed
2. I was offered and agreed to a package price by a at&t representative and was given another
Price was based on a direct tv rebate, which they failed to notify me of.in oder to get the price offered, I had to register for the rebate. This came to my attention after receiving my first bill, which was about four times the amount I agreed to. After spending several hours with a direct tv customer service representative and a supervisor, their solution were to gives me some money towards my bill and for me to pay the remainder. It turns out that the remainder is still about three times as mush as I agreed. As for my rebate, their computers show that I am not eligible for it and it is going to take them another pay period to solve the issue. Till then, I will have to pay full price. Further more, my rebate will only be for one year and my contract for two. I have had service for less than 15 days and this is my experience.
3. I was told that I would only get a bill from at&t that would include direct tv (Not the case) two separate bills.
4. My first at&t bill was also incorrect. The bill was 50 dollars over priced.

I do not who they have selling their products but they should take responsibility for their personnel.

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AT&T misrepresentation

I was told that if I subscribed to AT&T's Internet service, I would receive a check for $175.00. What I received was a flyer in the mail directing me to a website which said I was eligible for a $50.00 gift card. What can I do? ghe only reason I left my previous Internet service was the promise of the check.

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sid c
, US
Oct 01, 2009 6:57 pm EDT

hey...you are not the only one...these bums owe me 50.00 rebate that i never got for switching my wireless service to them...many reminders have gone unanswered...then they started sending me huge, very confusing invoices, even their customer service could not decipher it...i finally had enough...i will never do business with them again..take these bums to small claims court...sid

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AT&T - door to door sales

Several months ago a salesman came to our door. We politely said, "no thank you" after explaining to him we were already happy with the services we have contracted. He returned the next day. Apparently he did not take our answer for face value. Understandable, since sales are important. We politely said no again. He left. No problem. A few days ago...

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AT&T was offered 2 $100.00 checks and 1 $100.00 visa gift card

I was told by a sales rep that I would receive 2 checks in the amount of 100.00 each and a visa gift card for signing up for the three bundle package so far Ive received 1 check in the amount of 100.00 I was also told 4 receivers would be part of the package I ordered, installation was free the amount fot billing wouldnt change (it has) that the amount wouldnt be prorated because the billing began the day of installation and this price was the price until I request a changenot true the amount remains the same for 6months so beware of sales reps. Sad to say its almost safer to order on line a tleast you will have a written confirmation. Its hard to reach the location where this rep works because of the many call centers for this company BEWARE!

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AT&T charges for troubleshooting

Last month my phone stopped working out of the blue. The phone company sent someone out and said it came from the inside. On our phone bill they charged us $85.00 for them to trouble shoot. When did it become a standard to charge someone for looking into the problem up front? It used to be part of the service you had for paying the monthly bill. With this kind of service I might as well cancel my house phone and maintain my Verizon cell phone as the sole phone. At least they know how to work with their customers! Where did the friendly BellSouth company go...

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allen h.
Hartford City, US
Jan 18, 2013 6:14 pm EST

i had service hooked up on december 10th it was uverse internet the tech set up the modem and ran the line from the modem to the box outside i had problems with service on december 11 i called in and was told to click the DO NOT SHOW AGAIN button on my computer i did this and had service again then the agent ran a test on my line and stated there was a problem in my line and scheduled a tech visit for december 14th the tech came out and found no problems anywhere...i got my bill and there it was a 100 dollar fee for the tech visit it doesnt matter if the tech even has to get out just for pulling up i had to pay 100 dollars...this is robbery they said i had a problem in my line and sent someone out where did the problem go now they want my 100 dollars and i will not do it either they fess up to the bs they tried to pull or they can pull my internet and i will go with a respected and trusted provider this is in indiana. and yes people they do not offer any kind of warranty on there proffesional installs the proof is in the pudding i got hooked up and charged a 100 dollars 4 days later for nothing other than what the agent on the phone said

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HarB
, US
Feb 21, 2012 1:07 am EST

I had a similar problem with ATT. I had been getting absolutely horrible internet speeds for a long time. Called and complained to ATT. They sent out a technician, who after inspecting outside my apartment, reported that there is nothing wrong and there is nothing he can do. The call center person had mentioned that there will be a charge if the technician enters my apartment and if any repairs are done inside my apartment. With than in mind, I declined his offer to check inside my apartment. I was not the only ATT subscriber in that area with the same problem. After few more calls to ATT call center, which did not result in anything useful, I cancelled my DSL service. After two months, they send me a bill for $60.00 charged under 'troubleshooting fee'. Hope this is a billing error on ATT's part. I am waiting for a response to my email inquiry now.
Has this happened to anyone? If yes, how was that resolved?

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metalhead0121
, PH
Apr 13, 2011 8:25 am EDT

att does not need you.. you can switch ISPs and they still would not help you setup your outlook...

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pricetech
Lawrenceburg, US
Apr 06, 2011 2:36 pm EDT
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I got rid of att some time ago for unscrupulous business practices, but this wasn't one of them. You can save yourself a lot of time and trouble by testing the line at the demarq, which is the gray box attached to your house. It is customer accessible and it clearly defines where "their stuff" and "your stuff" meet. In short, if it works when you plug a standard phone into the jack at the demarq, it's your problem. If not, it's their problem. Letting them know that when you call can save you a lot of aggravation too.

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Flyingman101
Weston, US
Oct 05, 2010 11:28 am EDT
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As a follow up I filed my complaint on line via email. Got a quick response next day.

They corrected my bill, removing the $85.00 charge, saying that although Field Service reported they repaired my side of the line their own service rep on the phone said the trouble was on their side.

It was a fishy story since the phone was working within hours of my complaint and they said it would take 3 days to get there to fix anyway.

I even inspected my connection box, where the problem would have been if indeed they had made any repairs, and the screw to access the box is still fully painted over, so no one put a screwdriver to get in to make any repairs anyway. And I know they never eneterd my home.

Honest mistake or are they trying to pull a fast one on a unsuspecting customer? You decide, and fight for what you know to be right.

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Flyingman101
Weston, US
Sep 30, 2010 8:11 pm EDT
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I have almost an exact story. I recall vividly it was a Friday at 11am when my called to say the phone was dead. I called AT&T and they said the same story, $85 if the problem is inside on my line, otherwise they would fix it. They ran a diognostic test and said that the problem was on their side and a technician would be out within 3 days. A few hours later my phone was working fine, so iassumed they resolved the problem.

My wife was at home, no one came, besides they have to get through security and they must call us to get in anyway. No such call. So I doubt a Technician came.

Anyway, I got my bill with $85 for this service call so I questioned it. Got several run arounds between billing and repair, them trying to convince me they did indeed come and fix my side. I asked them when was this? The bill says the 4th, but I called on the 3rd and phone was working same day. This was BS.

I'm disputing it now and if I don't get resolution will definitely switch. I was happy with their service now going on 3 years, but won't tolerate B.S. and blatant lying.

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panam
Fort Lauderdale, US
Apr 02, 2010 10:37 am EDT

Posted 4/2/10
The same thing is currently happening to me here in S. FL. It also happened to me in Houston, TX.
1 month ago an AT&T technician came to my apartment to hook up my landline. I purchased this landline so that i can use my DSL internet service (offered through At&T). I paid a $35 activation fee. The technician came and hook up my land line and it has been working perfectly up until 1 week ago. I have lived in many countries and when the phone company hooks up your land line, it works permanently without interruption rain, snow, sleet, or hail!
I find it odd that my land line suddenly has no dial tone yet my DSL service works because both are plugged into he same jack. When i called AT&T about to get them to repair it, I was told that if the problem comes from within my home or from my telephone set then there will be a $85 charge. I feel there is no way the problem can be from within my apartment because i did not unscrew the phone jacks after activation and start playing with the wiring. I checked my telephone set from a friends house and it works fine so that rules out a faulty telephone. I think AT&T looks at their customer database and identifies who doesn't have their monthly home maintenance plan, then intentionally disconnects the line so they can bill their customers $85. That's the only thing that makes sense to me. I will be calling At&t to request a credit for the time that my phone service was interrupted (afterall i could not dial 911 in an emergency if i needed to). So far the technician hasn't even stepped foot into my apartment unit. If i see the $85 charge on my next bill i will dispute it and i will not pay for their monthly maintenance plan either. It's just another way they can get extra money from us. nothing else!

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Missjudy
Kennesaw, US
Oct 20, 2009 4:46 pm EDT

Yes, the same thing happened to us. In late September of this year, 2009, our phone began ringing only a half ring or so. I reported it so that AT&T could check the area, as we had just had extensive rain with storms that caused flooding in the metro ATL area. I was sure that there would be a general checking of lines in this area, as I had talked to other people who were having phone line troubles at that exact time. The operator gave me a date of Oct. 2nd when things would be checked & cleared from my calling location .
There was no mention of a charge for reporting the problem. When the next phone bill came, there was that $85 repair charge. It was quite a shock! After many questions, the operator I spoke to then said that somebody did not have to come inside or even to the door in order for a charge to be made. She called it a troubleshooting charge. After putting me on hold a couple of times, she offered to waive half the $85 charge if got the home maintenance for a fee of I think $7.50 a month.
I, too, ask if there are other stories like this out there, but what can be done?
So now there are 3 complaints about the same thing & they are all from different places - TENN, LA, & now GA., and all occurring last month in Sept.
If this is a scam, shouldn't there be reparations made?
Is there some authority that we could report these complaints to?

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janeewalker
Alexandria, US
Oct 02, 2009 3:44 pm EDT

I think it is a scam. The same thing just happened to me. I would dial out, but when a call came in, it would ring once and then go away - like it was being forwarded. If I picked up in a second, I could get the call. When I reported this on Thursday night by internet, it said that it would be fixed by Friday at 6 pm and there might be an $85 charge. Friday, the phone was totally dead. I then called and placed another repair order - it said it would be fixed by SUnday at 6 pm. The phone was dead until SUnday afternoon. I received an $85 charge. NO one came to my house.

I called the phone company and they said that it was fixed from their office. I said that I was only supposed to be charged if someone came into my house - I asked how someone could fix my inside line fomr their office? I wanted to know what was done to my phone service that cost $85. The woman was going to check with the technician who worked on my problem - I was on hold almost 15 minutes. She came back on line and said the technician didn't know and that she was going to put me on hold to talk to her superivsor and try to find out how they repaired my phone.

When she came back, she said that a technician HAD come out to my house - the problem was between the box and my house and that he was able to fix it from the outside. I told her that I just did not understand that at all. At that time, I didn't think to tell her that my phone was dead from Sat night until around noon SUnday - if a technician had been outside my house working, my dogs would have gone crazy. I do not for a minute believe that they sent someone to my house.

Then she came back on the line and said that her supervisor would be willing to waive the $85 fee if I subscribed to their inside maintenance plan. I told her that was blackmail and that I believed that they messed up my line so that I would be forced to either pay the $85 or subscribe to their inside maintenance plan at $6-7 a month.

I think this is a scam and they are doing this to people who do not have the inside maintenance plan. I am looking on the internet for similar stories - although I do not know what I can do about it except to change companies.

Any similar stories out there?

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AT&T unauthorized total protection plus charges

Called to verify exactly what the Enhanced Services Billing was on our AT&T Business Account. It states: Billed on Behalf of Total Protection Plus, LLC. for Preium Voicemail Monthly Fee for $14.95 and MS-State/Local Tax of $1.05 so a total of $16.00/mth is what we have been paying for this so-called "service". After getting the run around on what company is charging this to out BUSINESS AT&T account, I finally spoke with a Representative that said this charge was processed on SEPTEMBER 20, 2005! Let me begin saying that it is NOW SEPTEMBER 28, 2009! FOUR YEARS of these monthly charges to our account! I asked who authorized these charges to begin with and she told me the persons name which was an employee that was no longer with us and hadnt been for almost TWO years! Not only that, but he was just our office runner! nowhere NEAR having authorization to bill to our account. but did this company take time out to verify that? NOPE! so over the period of the $ years we have paid for $816.00 for NOTHING. After the Rep saw how confused i was she immediately asked was this person authorized to bill this to the COMPANY account before I could even get a word out of my mouth & after I said No that he was just a runner for this office she took care of these charges without a question asked. She got approval to credit back 49 MONTHS of charges $732.55 + tax! which automatically showed me this is definately something very common with this company. They did credit this amount above but still was NEVER authorized to bill ANYTHING to this acct so be sure to check EVERYTHING on your bill. If there is something you do not recognize-CALL about it immediately. These companies are slick and will bill you for junk you didnt even order/request until you notice it on your bill and call to inquire on it. Just in case you have this on your bill and do not have the number-it is: [protected]

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Update by stampsstamps
Sep 29, 2009 12:50 pm EDT

Our company is Stamps & Stamps. The number and website address I posted above is to Total Protection Plus.

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moneycounts
Tyler, US
Jan 27, 2011 7:14 pm EST

I just went thru getting a company called ESAFE ID, INC to quit billing me for this same type of charge. They would not issue and credit! The next month I was hit with TOTAL PROTECTION PLUS, LLC with the same charges. Calling them, I was told I had authorized the charges. NOT SO! I called my phone service provider and it seems these companies are allowed to bill thru the phone provider by law . . . of the FCC! My provider was helpful and credited back 4 months for me. But this is riduculous. Our government and the FCC needs to look at changing this. By the way, this was my personal phone account.

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AT&T bait and switch

AT&T recently came to my door, and offered to beat Cox’s prices, with full HD, all the movie channels, and a phone, for the same price as Cox, but I would also get a phone.

Then they arrived to install — and everything was wrong. They had my contact phone wrong, so they could not call me in advance.

They had my order wrong — so it did not include any HD. And they had the price wrong, so it was going to cost me more — for less.

The install guy seemed to have the job of being the honest one, as he went over my order and clarified all the important points. He obviously had been down this road.

It seemed very routine that he got me on the phone with customer service, who kept trying to fix the problem, with higher prices for the same services I already had.

So, I threw them out of my house. The install tech was relieved that he didn’t have to install another one — just to uninstall once the customer figured out it was a bait and switch — which is exactly what this was.

The sales guy who came a couple weeks ago said how great my HD signal would be (as he checked the box for no HD) and all for the same low price as my HD with Cox — and I would get a phone.

I got the feeling from the tech, that this was standard. He was supposed to install it — and then I would have to buy more stuff to get the HD I was originally expecting.

So, be wary of AT&T. I never felt so good cancelling an order. And I will continue to avoid AT&T.

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Jankis
Louisville, US
Nov 04, 2010 5:14 pm EDT

We were approached by an AT&T U-Verse door to door salesman about switching to their TV and Internet services. We were offered a better price than our current cable provider for similar services, so we signed up to switch. We asked the salesman if this was a promotional rate and would change and he assured us that it was not a promotional rate and that our pricing would not change. After installation, when we logged on to our web portal, we discovered that we were signed up for a 6 month promotional rate and our bill would increase by $25 per month at that point. Customer service's only response was that they are not responsible for claims made by their sales agents. They would not extend the contract rate past six months even though I have a copy of the initial contract that mentions nothing about a 6 month promotion. We filed a complaint with the BBB because this is an illegal practice.

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Visby
Rancho Cordova, US
Apr 16, 2013 10:03 am EDT
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I had a bait and switch with ATT also. I made an order online for $40 for the internet and $40 for cable, but when I got my first bill it was $139. They said it was prorated for two months. My second bill was $140 for one month! I did an online chat and was told that I had no promotion and now I have to jump through hoops to get this cancelled. I will be contacting my 4th person today to try and get this fixed and then cancelled out. DO NOT get ATT. They will promise you the moon to get your business, but then will bill you whatever they want to bill you and just try and get them on the phone! You will have to always talk to one more person. You will always have to make one more phone call, as they do not have the same person that takes off for the current bill, past bill or any costs of not paying your bill on time, since you do not know that it has doubled. I wish that I had come to this sight before ordering ATT.

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bandATT
San Diego, US
Sep 16, 2010 4:37 pm EDT
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I have the same situation like you, I just switch from COX to ATT, because they promise to give a moon, and so so. but at the end, the bill come out more than I paid before, I called to CS, and they just explained like a robot, saying there is no such" promotional offer" even I fax to them the black and white written order worksheet. Speechless and be careful with ATT promises! never select ATT, never do "rethink possible", they are a big lier!

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AT&T drop calls / no bars in more places

I've been with AT&T for almost 1 year; I was with Sprint / Nextel for almost 9 years. Since I've been with AT&T I have had 5 (that's right Five) phones. All with problems. The first one I bought from a retail store, pulled right out of the box, was a REFURBISHED phone! The first one kept cutting out and shutting down. Then I was in Atlanta, right downtown and COULD NOT get any signal?!?!? They gave me a new phone. The second phone kept timing me out when emailing pictures. Then I got a third phone (refurbished); that phone was slower than my fax machine! The fourth phone, AT&T customer service recommended the HTC Fuze; very bad choice and a totally worthless phone! Do Not Buy the HTC Fuze! Then they sent me the Samsung Propel - better phone so far, but not by much. I still get alot of dropped calls, more that Sprint/Nextel and the more bars in more places ad, they must be talking about Las Vegas! That's the only place where there are more bars in more places. I will be cancelling my AT&T Wireless service real soon and going with ANYONE as long as it's not AT&T!

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ohiocelluser
Cincinnati, US
Oct 28, 2009 11:52 pm EDT

How ironic-AT&T Wireless headquarters are in Downtown Atlanta! lol What a joke. Even service in their own home city is bad!

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AT&T unfair business practices

I hope this post helps some unknowing victim from AT&T's all knowing power. I unfortunately have no recourse and I am now being forced to pay $1005.62 to AT&T for a business line that was never installed properly and never worked.

This happened because I ended up cancelling a business line because of the inferior and extremely frustrating experience I had trying to get them to fix what they had installed. To teach me a lesson, I can only assume, I was advised that I would still have to pay a termination charge and installation expenses because that was what the contract said and I signed it. The total for all that is $1005.62, which despite my repeated pleas with their organization, I have been told that no one there will reverse those charges and they will stand no matter what. It is just my fault for signing a contract with them in the first place.

I will not bore you with the details of how all this happened, because honestly, it doesn't matter. I am sure everyone knows what it is like to try to get quality service and personal care from an organization that employs 294.600 people worldwide. Essentially, they are a corporate bully, functioning behind the guise of an efficiently run organization. I just hope that any small business owner considering signing a contract with them will read this and stop and think very carefully before they do. I would hate to see anyone else become a victim as I have.

If AT&T was a properly sized organization and not just another corporate bully, this would have never happened to me. It just reinforces my belief that corporate America is very bad for America. It has destroyed people's souls and sense of fairness and created an environment where this kind of thing can occur. Even though I have escaped the brutal employment of these places, I am still falling victim to their power as a consumer. Beware who you do business with people. Smaller is better.

Sara Morgan
Author of No Limits: How I escaped Corporate America to Live the Self-Employed life of my dreams. Available through www.nolimitsthebook.com

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Valerie
, US
Oct 28, 2008 10:44 am EDT

I have now been on hold for 164 minutes waiting for an AT&T customer service rep to answer so I could discontinue my dial up internet service. During this time I talked to a customer service rep who was very nice and helpful for about 7 minutes about my phone service, she told me she would have to transfer me to another department that handled dial up internet service and I have been on hold the entire time waiting on someone to answer. Is this not rediculous, how long should a customer have to be on hold? I don't think their dial-up internet service department would be that busy, if it is, someone could at least pick up and let you know they will be with you asap.

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Loyd
, US
Jun 22, 2010 1:38 pm EDT

Have had 3 different Blackberry and all of them had problems with the ball.

This last one is a Blackberry Bold is a refurbished phone provided by AT&T .

The 90 day warranty has expired and when i spoke with them, all they want to do is sell me a new phone at $200.00 or get an iPhone at 399.00 plus sign a new contract.

Besides being transferred from department to department where no one can help you.

Customer service is terrible. As soon as another company gets the iPhone, I am sure AT&T will lose a lot of customers. I have been with AT&T for several years.

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linds 3236
Woodstock, US
Jan 17, 2011 11:18 pm EST

I had AT&T internet, and when I moved, I cancelled my account and signed up for AT&T U-verse internet and cable. The next month, my account was charged for the internet that I had cancelled. I called them and they said that they would take the charges off, but when that did not happen, I disputed it on my credit card. The next month, I was charged again! So I called again and talked to 5 different people in 45 minutes. They could not pull up my account with the phone number I had given them (although that same number was listed on the account when they finally did find the account, they had the wrong previous AND current address, and said that a check was in the mail to me (going to the wrong state) for only 1/2 of 1 months payment. Finally when I talked to someone in the U-verse department that was in the same area as me (Chicago), he was able to credit my account and fix the problem within 5 minutes. Than you John for spending 5 minutes solving the problem when no one could do anything but transfer me to someone else.

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roadwarrior128
Parma Heights, US
Oct 20, 2012 5:04 am EDT
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I had cancelled my home phone and internet with AT&T and was sent a bill that was outrages. They than cut off my wireless because that was part of the bundle package. I payed the charges on the beginning of the this month ( October 2012 ), And was told I had to make another payment the following week. They said that my payment was for home service only when my home service did not total up the right amount. They are trying to charge me twice for the same service and would not listen to me. AT&T sucks and I hope enough people out there see this and help me to boycott the way they do business with the consumer. I hope these same reps. find themselves laid off and out of work for their lies. The right hand dose not know what the left hand is doing and that's were the lies come in.
Thank you

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A. McKee
Oakland, US
Sep 26, 2011 9:33 pm EDT

I did not sign a contract, but they are telling me I still have to pay the "early termination fee" because somehow I received a "25%" discount. I switched my service to Comcast due to the ridiculous fees for long distance and other obscure fees for business usage under AT&T. I specifically never signed a contract with AT&T because I didn't like the wording of the contract. How is it that they can still claim I am under a contractual obligation?

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Really?
San Diego, US
Sep 25, 2009 4:07 pm EDT

Are you just trying to sell a book?

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gmp
Frisco, US
Mar 07, 2009 8:00 pm EST

I totally agree...I have had nothing but PROBLEMS with my cell phone...first the Tilt...then 4 replacements for that one and now the FUZE...it quit working and got a replacement...it doesn't work either...I have threatened to stop all my ATT services...which is UVERSE, 2 home phone lines, internet and 2 cell phones...they just don't give a flip.

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Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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