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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T reviews & complaints 2158

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4:45 pm EST
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AT&T refuse cancellation demand

I have the same complaint as many others. I was with them when they were Bell Telephone. When absorbed by ATT, they changed their cancellation policy. Despite telling their phone solicitor that I would NOT be renewing my policy, I ccontinue to receive bills. When I call to cancel my policy, they say I have to send an ($8) certified letter stating as much.
WHAT F-------NERVE! Like others, I will be cheering when I see ATT go up down.
Looking forward to it!

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Business 1
, US
May 29, 2011 9:39 pm EDT

After 30 years with Bellsouth and no problems, ATT YELLOW PAGES failed to publish my advertizing. I was aware of a pass due balance since I had been traveling for a month prior to publication and so I paid almost $800.00 prior to the deadline as agreed with the ad person and was assured this would assure my ad would be published. The yellow page book came out and my ad was not in there and on contacting ATT, they said another bill of $105 had come out the prior month and so my ad was deleted without my being notified. I am now with yellow book.

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Ralph
, US
Aug 01, 2009 4:14 pm EDT

ATT Yellow Pages is a nightmare! Not only will they not cancel a contract after over a year with MY business closed, they are still billing. The listing is useless as well! Do not do business with this company! You are just a number!

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G p R
Columbus, US
Jan 21, 2011 12:52 am EST
Verified customer This comment was posted by a verified customer. Learn more

they got me too...same scenario

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Laird
Interlochen, US
Apr 28, 2009 1:56 pm EDT

Our Issue with ATT is that if you want an ad in the Printed Yellow Pages you are bullied into a YellowPages.com listing. We do not need or want this listing and they do not take no for an answer. When we call customer service trying to cancil this On-Line Listing we get the run around and absoloutly NO Help. We will be canciling our entire yellow page adverts because of this and will NEVER again list with ATT.

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3:15 pm EST
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AT&T not found

I am a rep in the rewards center and i have to tell you every time i get a phone call i do all i can for the customer if they are not eligible for the reward the sales person told them i try to sub it for something they are qualified for another thing is if you are told that you will qualify for a modem rebate (Unless you live in the southern states not texas though)
And you did not order online you will not get the reward no matter how much you yell and scream at us there is nothing we can do. 2. Be nice when you call in if your reward has expired if it is not over 90 days the rep you are speaking with has the pull to remove the expired status (Although sometimes with the visa gift cards this is not possible) although the customer is general y right think of it as if you were doing your job and had someone yelling at you would you be anymore ready to help them or would you rather speak with someone who is calm maybe irritated but seeing how the rewards usally go done we understand why you are the only thing we can do for you is try our best to get you as much of the reward the sales ppl told you you would get if we say we cant do something then belive me we cant we would love to give you what you want and were promised but most of the time it is out of our hands please take this into consideration the next time you call and start yelling at some poor unsuspecting person. Ty i hope to hear from all of you m - f 7am - 7pm ct

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Roseman
Kelseyville, US
May 24, 2010 6:13 pm EDT

After reading the responceses to the question about att.com/rewardcenter not being found at the web site on the card or notice listed, it appears the persons who are in the customer service business assume ALL persons calling for help or other action, are rude. It also appears that ALL persons asking the question "what to do next" are really not getting a direct answer; ie. "Do this etc, etc, to resulve the problem. I may be nieve, but for myself I'd just want to know what the step(s) to take is. Responding about how customers can be rude ect. doesn't answer the question but what to do would.

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steve cestaro
, US
Feb 05, 2010 10:21 pm EST

I also had a problem finding the web site that ATT sends you in print. It does not take you to their rewards center. They have to know that this is a problem. I believe they don"t care about it because some people will become frustrated enough to not make a claim for their reward. I find it hard to believe that such a huge corportion has such poor web site setups.
Steve C

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listen360
Chattanooga, US
Sep 14, 2009 8:24 pm EDT

The web site is there stop using the easy way and go to the addr field at the top of the screen and put in the www. Att.com / rewardcenter or call [protected], there is a red headed young woman on her cell phne read it if u have uverse click the 2nd bubble if u only had dsl click the 3rd bubble and if u have home phne svc with dsl click the 1st bubble, it is not rocket science. . I also work in cust svc just not with at&t thnk god i have been home on medical leave and i must say its not that cust svc is rude it is that at&t customers are mean just mean, would u like it if the reps were your daughter or son some of u im sure talk that way to them anyway but there is an old saying you can catch more flies with honey than u do with vinger hello, pay attention i write down the reps name and id# and ext if they have one. . As a cust svc rep i can tell u we work just as hard as the rest of u do and im sure u would get everything u wnt or need if u are nice i call cust svc with at&t and i guess the person that spoke with my rep before me must have been really rude so i got there crdt all i did was be nice how hard iwas that and remember they are there to help u but they have jobs and rules to follow. . Dont call in cause u forgot u had a reward and it is now 2009 and u are looking for a reward from 2008 hello u cant even go in to a resturant with a rebate (Coupon) if it is not colored or for the same month so dont think u can call in and expect the world whn u being rude thnk about that for a min

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Leon
Columbus, US
Apr 16, 2009 8:40 pm EDT

I signed up online and was to get $250 back in rebates and as of today I only have received $150 of it. I have called several times and they keep telling me that I have to wait a month for it to show up. I signed up for uverse and it was to be installed on the 18th of August, it was finally installed correctlly August 29th after all of my other services was disconnected by the uverse tech. I went without any service at ll for 4 days and then I pretty must conncected everything myself and told them not to send another tech out, becaue I was tired of taking days off and noboy showing up or them coming out and still not knowing what to do to get it up and runnig. After that it took another 10 days to get my home phone back up and working, because I just told them to connect my old serviceback up and they did that. When I called and complained about it, I was told that I should wait until the new year to get the home phone because it would be better then that it was at that time. I have beenvey upset with the install and someof the customer service. I would call in and try and get my service up and running and I wd just ask to speek to a supervisor so I can get going and they would help me for a few and then if they had to call me back or wait because we had to wait for a tech to come bak out they would never call me back and then when I called them I would be placed on hold for sometimes as long as 20 to 30 minutes. SO I guess I will be calling back in the morning to see how many more months I have to wait to get my other $100.

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Dorothy Dahms
Menomonee Falls, US
Apr 02, 2009 3:30 pm EDT

I talked to a telephone person, she or he sail I would receive my 40.00 reward in 2 -3 months. I have already have waited for 2 or 3 months with no results. Then I received a letter saying I should go to your web site where I am now. Do I need to enter again or was the telephone call enough?

Dorothy Dahms
ddahms5582@sbcglobal.net

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sandyking
Sedalia, US
Feb 20, 2009 3:29 pm EST

They need to give a person a web site thaat is avaliable.

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sandyking
Sedalia, US
Feb 20, 2009 3:28 pm EST

they need to send you to a site that is there

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sandyking
Sedalia, US
Feb 20, 2009 3:27 pm EST

i also received a letter to go to this website and couldnt find it. How do i know what my reward is. sandy king

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liziana Pierre
Fort Pierce, US
Feb 13, 2009 4:43 pm EST

Please sent my Reward It was up to $150.00

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liziana Pierre
Fort Pierce, US
Feb 13, 2009 4:42 pm EST

i would like to know went will i recieve my reward for my new service i have with att it was up to $150.00

ComplaintsBoard
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3:02 pm EST
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AT&T their customer service is terrible and supervisor william brown is such a liar

I ordered my AT&T internet service via White Fence which is associated with AT&T. I even received a phone call to confirm my order few days before the installation day.
On the installation day, I found out my order was canceled by AT&T for some reason.
I called AT&T to find out the problem. they told me my order NEVER come through via White Fence.

So, I have to re-order/schedule for the service. later that day, i had Qs about my new account and customer REP told me that they dont have my new order!

First REP transferred my call to a different dept to get more details on my issue but nobody could find out the issue. I needed to call them back the following day since their business hour was over due to a LONG holding time on the phone. it took nearly few hours to deal with this issue this day.

The next day, i requested to talk to a supervisor to start with and she put me on hold for nearly a hour but said she couldn't still reach him/her. THEN seems like she didn't know what she was doing and kept saying "i'm just following an instruction" everytime I asked her something. she even asked my name and address twice in 5min! In the middle of our conversation, she said "oh sorry someone was talking to me at the same time" and the person turned out to be her supervisor, William Brown ID# WB4941! YET he refused to take my call..

Yes, she was lying in the first place she couldnt get hold on the supervisor. THEN she was like a robot and told me what exactly her supervisor told her to say to get rid of me! now i feel like the 1hr of waiting on supervisor was just something what they do to a customer to get rid of her/him!

Well, when I pointed out that she was on the other line with her supervisor and he finally took my phone!

He told me that their system was down that's why no one couldnt get into my account. but he told me to do his best taking care of my issue. EVEN told me to install my service that day! he promised to call me back when the system was up.

Few hours later, his assistant called me and told me that they finally could verified my account and already installed the internet service at the same time! When i got back home, I found out the internet was NOT yet installed but STILL needed to wait another week!
then I came back to the first place to explain everything from scratch to a new REP. I requested to talk to Supervisor BROWN and she told me that it's impossible to talk to the same person since AT&T customer center is located everywhere in nation (maybe worldwide) THOUGH i had his name and ID #...
again, i felt being cheated.. he gave me his name and ID# because it won't do anything since I can't track him down by his name or ID#!

Well, what I found about AT&T customer service through my issue;
1. you need to wait at least 15min to reach an actual REP
2. the REP transfers to other dept to deal with issues
3. Again it takes another 15-20.. sometimes 30min to reach to other party.
4. you have to explain your issue once again and get the exact answer you already have
5. if you request a supervisor, they put on hold like 1hr but yet supervisor wont' take a call. OR REP will transfer to a different dept to get away from you
6. if you're lucky to talk to the supervisor, he would tell you all kind of ways to apology your issue. but it turned out he is JUST saying and doesn't mean to.. even he promise to take care of your issue, it wont' happen!
7. when you want to file your complain via AT&T website, there is NO way to find their email add or any contact # where you can a file complain.
8. if you call them back again, you will start the same process as above again!

I NEVER had any problem with AT&T until this time and NEVER had any issues with a customer case like this!

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jkwutvk
Soddy Daisy, US
Jun 11, 2010 7:02 pm EDT

Re: upset girls

Everything you experienced is what AT&T has implemented and what they have perceived to be an ongoing quest for perfection to break a customers will in hopes of finally giving up. They live by it, focus on it, teach it and they implement it in every way they can without facing legal issues, at times crossing the line concerning legal issues but they know no one is going to proceed with legal action over a phone bill as It's just not cost effective for the customer and they know it. If the bill ever gets to the point of it being worth a customer taking legal action which rarely if ever happens, they back off. It's a numbers game if they can break down the resolve in 99.99% of customers they will deal with the other 00.01% if an when needed and it's worked pretty well for them over the years.

You shouldn't blame the reps. They are underpaid, poorly trained drones just trying to keep a job. They are recorded, (not for quality control as they are told) but to critique and make sure they implement the corporate policy structure and not vary from a script they are forced to follow. There are memos, amendments to the script sent out to change this structure often, sometimes hourly and very few ever get them, the ones that do don't have time to read them much less remember them as they are trying to work and meet the quota AT&T implements while not exceeding the time limit per customer AT&T also enforces. That's one reason for the excessive number of transfers. No one can really dig in depth nor have the tools to find out the issue because it will take them over the individual call limit allowed to deal with each customer and they will be penalized for it so they follow the script which is full of apologies and I'm sorry for your troubles. The on hold times are greatly increased because of the time limit per customer which causes excessive transfers.

If you're lucky enough to get a name and employee number of a supervisor or rep handling an issue you'll likely never speak with them again due to AT&Ts call routing implementation and various call centers located all over the place. If you call the same number 10 times you'll most likely get 10 different call centers with 10 different supervisors, 10 different policies, different updated memos constantly coming in, located in 10 different locations and they don't have access to to pull up information related to each other except standard account information which may or may not be up to date as they aren't in sync, updating at different times, sometimes as long as 3 weeks apart, so you have to start all over each time.

AT&T also contracts other companies to handle customer service issues such as Convergeys which I personally use to work for and handle AT&T calls among other companies that only adds to the issue. You could reach any of these true AT&T or non true AT&T locations at any time by calling the same number and they don't or won't (by policy) transfer between them and they don't have access to know where or who the previous person you spoke is or located even if you have the information. Even if it's in the same department (if your lucky enough for that to happen) unless they know them personally and even then policy keeps them from transferring and they know they are recorded so they are bound by it or loose their jobs. As far as complaints, you won't find a way to do it through AT&T. You can look up corporate addresses and numbers but those will likely get tossed in file 13. Your best bet to file complaints for them would be to contact the FCC, BBB and any other state agency you have available and be sure to keep all your records, dates, times, people spoke with, what was done or not done, amount of time spent, anything and everything you have. These places carry more weight than a individual customer and is more likely to have an effect but the chances are still low.

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Abdul sami
Tampa, US
Aug 24, 2009 9:07 pm EDT

To whom it may concern

January 02, 09 I made the worst decision in my life. I transferred my wireless service from T-Mobil to ATT. After four years of satisfaction with customer service and wireless services. Why was that? Because of the I-phone. Since that time I have to call the ATT’s Customer service each month to make inquire about the service or about the bill.
Last and worst problem with ATT, when I called the customer service to freeze my account for three month. The representative told me there is no such plan. The best option for you to reduce your plane. And I will lose 50% of your rollover mints. Anyway I told him to go for it.
I told my situation to one of my friend and he told me that ATT have the freeze plan. I contact the customer service in Jun 22 or 23, 2009. And I asked him to freeze my account. And I told him about my last call ; the representative was not trained enough to give me the best option for freezing my account. He told me that he have to go to the record for my last conversation and if I am right he will credit me with the difference. Anyway he came back to me with the good news. He told me that he credit the difference to my account. I asked him if what I pay will be enough for the rest of the time to cover my bill and he said yes. The amount I paid was $ 360.69.
One month later, I found ATT’s disconnect my service. Because I didn’t pay!
I called the customer service and I told them I pay. And I have that in my bank statement but I lost the confirmation number. He open a case for missing payment, and they said I have to send a copy of my bank statement, and they provide me with a number and I did.
But no action was made. I called Bank of America, American Express service and I asked them to contact ATT for that payment. They called and open new case for missing payment. And I faxed to them .
third time was when I arrived to Tampa. First place I visited was ATT store and I explained my situation to the Store Manager. He promised me to take care of the problem. In the second day he called me and advice me to call again the customer service. This is the only way to get back my service.
Every time I call, they open new case and give me another number to fax my bank statement to. So my question is tell when I will do that? What a system they are looking for? The easiest way is to go back to my conversation and find out the confirmation number to solve my problem!
Is there anything that I can proof to ATT with the payment better then my bank statement. And stele looking and investigating!
All the calls I made it when I was overseas was an international phone calls and the call at least cost me $ 60. Then when I came back to USA I get new phone service with Metro PCS. It cost me $ 79. At the end who can be responsible for that. If it is my mistake then I will be responsible but if not who are going to pay me back?
This is something are not acceptable from the company of the year.
If there is nothing the customer service can do for m? I would like to get my number back.
Please who ever have the Authority to solve my case. Please call me at [protected] or email me at: ahanbaza@mail.usf.edu

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9:46 am EST
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AT&T fake phone bill charges - usib

When we received our jan, 2009 phone bill we noticed it was higher than normal. We noticed a usbi charge of 19.95 billed by sure connection ld, inc. Which we have never heard of. After three calls and waiting on hold for several minutes I spoke with a person that informed me we had signed up for unlimited long distance service with there company over the internet.
Problem #1 - we never signed up for this service.
Problem #2 - this phone number is for incoming calls only, we couldn't make a long distance call if we wanted.
Problem #3 - if you dispute the charges, at&t has "terms and conditions" that must be followed including sending your payment to a different address. How much of these fake charges does at&t collect and keep?

After explaining no long distance calls could be placed with this number, the company agreed to remove all charges. Thanks for nothing.

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carol gantzer
Mentor, US
Jan 26, 2009 2:49 pm EST

When I received my January bill and had a charge on it for Sure Connection, I had no idea what it was. After to speaking to someone, I was informed that I had answered a survey on the internet and ordered this coverage. I have no idea when this was but they certainly had a date right in front of them. I wonder why I never received a confirmation number on this as I have in the past for any service I ordered from AT&T. I have never heard of anything as bogus as this. You do notice before you submit this there is a confirmation code.

Cleveland, CG

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7:20 am EST
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AT&T website

I went to att.com/rewardcenter and this website does not exist. How can I check my rewards and why is att giving out this website if it does not work

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Vicki Cardwell
Peoria, US
Oct 06, 2009 9:06 pm EDT

Yes, good question, how about it AT&T! What is up with all this? I could understand one or two complaints. But have you looked at your web site for the rewards program. I have not found one good thing said about this. I am so ashamed to say I ever worked for you People. I am sure the HEAD BOSS Is not the say one I worked for... any response out there? I believe if everyone on this site turned you (AT&T) into the BBB maybe you would correct what has been done.
I will be calling in myself.

Shame on you AT&T/

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AT&T cannot get to reward center web site

iIRECEIVED A LETTER FROM att U VERSE CONGRADULATING ME ON SELECTING U-VERSE AND GETTING A REWARD BY PUTTING IN THEIR WEB SITE...http://www.att.com/rewardcenterand got nowhere...no web site...
Get them to clean up their act...it took six appointments to get U-verse people inhere to install internet and cable and another four appointments to get the phone system installed...what is wrong with them?
Mary Harroun,
President
Merry walker Corporation

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janet in roswell, ga
roswe, US
Jun 16, 2010 7:23 am EDT

updating my log on my u-verse service...or lack therof. Last blog, att came out and finally decided that we had a bad port...this took a year and a half. Had problems with uverse since day one. My next door neighbor says he has had NO problem ever with uverse.?

My uverse is still pixilating every day...still freezing for a few seconds at a time. att uverse aware of this. Todd, from the San Antonio office still monitoring and faithfully calling...he is the only one at att uverse who seems to understand that my service should not go out every two weeks. I continue to expect that within the next two to three weeks, it will completely go out again and I will go through the same ole insanity of calling tech su pport, who will call and inside guy, who will call an outside guy, who will bandaid the problem, only now, since my records of the last year and a half have been mysteriously erased, I probably won't be able to request that the tech support get in touch with Todd...the only reason I haven't fired attuverse is that Todd has promised to follow through and get this whole thing working...more than two weeks at a time. for now i am giving it a couple more months but i have already checked into charter as well as dish. sorry to say, at this point i can not say that anyone should go with attuverse. my advice is still...JUST SAY NO.
janet

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Ambitious
Knoxville, US
Jul 20, 2009 10:36 pm EDT

Hello, for all of you trying to get to the reward center for att. This is how you do it. You go to the website www.att.com/rewardcenter and you will be at the reward center home page. I was having problems getting on their page at first too. But, I called their customer service number and it gave me the correct web address to the reward center. So, good luck to everyone. If you need a customer service number to call here it is: [protected]

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Betty Olson
Vallejo, US
Jul 04, 2009 7:27 pm EDT

I sent you a customer better then a month ago and jhave heard nothing about my reward. I have friends waiting to hear my results. I think I will just send them to COMCAST.

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Betty Olson
Vallejo, US
Jul 04, 2009 7:25 pm EDT

Betty Olson

I sent you a customer more then a month ago and have not heard a thing about my reward. I will not send you another customer until you clean up your act. I have friends that are waiting for my report. I am thinking about sending them to COMCAST!

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Danny Verdejo
Milford, US
Jun 27, 2009 2:56 pm EDT

Att sucks in general! I made 3 appointments and they never came. The 1st time they called me to say the tech was running very late and if I want to make another appiointment to do so. So I decided to call back fro a new appointment. The 2nd time I had a 8 - 10am appointment and after 12:40pm I called to cancel. I was put on hold for a long time. Then I was transferred to their dispatch people and re-transfered to the appropiate department only to be put on hold again. So, I called back as if I was placing a new order and they picked up the line fast. I cancelled. A few days later a rep called me and I made a new appointment. Again I had an early (3rd appt.) appointment. This time I had a 10am to 12pm appointment. At 1:30pm I got a call from ATT saying that they were short handed today and if it was possible to re-schedule. I could not believe this! If they were short handed they should have called early within the time frame of my appointment instead of keeping me home all day. I CANCELLED for good! Do not get U-verse, they do not know what they are doing.

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JEFFREY SANDERS
Avon, US
Apr 11, 2009 11:33 am EDT

I ALSO HAVE BEEN HAVING A PROBLEM WITH CLAIMING MY REWARDS CHECK. I CAN'T GET AN ANSWER ON THE PHONE EITHER. IS THIS A HOAX JUST TO GET CUSTOMERS TO PURCHASE U-VERSE SERVICE.

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Teri Renella
Fox Lake, US
Mar 11, 2009 10:21 pm EDT

How about it! You go to the web site & they are trying to sell you something & there is nowhere on the site to complain about not receiving your rewards check.

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Joann
Gibraltar, US
Jan 26, 2009 10:20 am EST

I ALSO CAN'T GET TO THE REWARDCENTER TELL ME HOW TO GET THERE

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AT&T charging for things I didn't owe

I was at an att store in august to return one cell phone that i accidently bought. Only wanted one. A salesman talked to me about Dish tv and said he would give it to me since i had everything else with att. i came back the next day and signed up for 200 chanels free for 12 months and Starz and Hbo for free for 3 months. That was back in august 2008 and i have been charged every month and some two times a month. i also bought a phone from att with installments of $14.99 each mo., I was charges $75.00 on one bill pluse $14.99. I paid all of that and then they subtracted one month paid and said i only paid 3 months and added a convenience fee to pay. i turned it over to TN Regulatory Commission and I find out they can't do anything and don't want to do anything about the problem. I ask for the name of the commission or what ever would be over ATT and have not got an answer. They told me to lay low and hope for the best. Do you know who i can contact for a problem with ATT?

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Vanessa
, US
Apr 09, 2009 3:41 pm EDT

I want to post this in this forum regarding AT&T's reward program for its Internet DSL Dryloop product to see whether there are enough of us getting the run around and not receiving the reward as promised so we can maybe sue AT&T in a class action for deceptive business practices. I was promised a 100 reward if I purchased their modem and internet service some 9 months ago. Since then, I have had to call them at least 6 times and countless wait time and transfer calls later, I still don't have my reward. I purchased the modem and Internet service from the AT&T store in Huntington Beach, California (Brookhurst and Adam).

Naturally, I canceled my service today in protest. Thank goodness the product works okay... If you ever had to deal with AT&T Internet DSL associates or had the unfortunate privilege of calling their toll free number, only to be transferred back and forth and sometimes getting disconnected, then you know what I am talking about.

I DO NOT RECOMMEND AT&T DSL DRYLOOP AND DON'T FALL FOR THE REWARD PROGRAM - I SINCERELY BELIEVE THAT IT IS NOTHING MORE THAN A BAIT AND SWITCH TACTIC. I AM HOPEFUL TO HEAR ENOUGH OF THE SAME COMPLAINT SO WE CAN SUE AT&T TOGETHER.

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monicawvu04
Oklahoma City, US
Mar 29, 2010 12:12 pm EDT

I have been fighting with AT&T since September 2009 after they pulled a bait and switch on their U-verse package & modem rebate. Because of them instead "bundling" my services, I am now in a 2 year contract with Directv that I can't get out of unless I want to pay $430 to disconnect, I have no DSL (because I canceled all of my AT&T services as soon as I got my first bill 2 weeks after my services were connected -it was $147+ taxes/fees rather than the $99 a month I was promised), and was recently turned into a collections agency for $124 for the modem fee (all this happened after I mailed back the modem when they told me they couldn't give me the rebate but I could get a credit on my account if I returned). I am furious that this is on my credit report and that it has caused my FICO score to go down 97 points. I am trying to buy a house and am looking at a less competitive interest rate now that my credit is screwed..now I am going to have to wait probably 6 months to get this fixed and give time for it to come off my credit report and for my score to go up. I am pissed. In addition, I graduate from law school in May. I am worried about not being admitted to the bar and what employers are going to think when they pull my credit report. AT&T is dirty lying cheats. I am working on a complaint to the BBB, FTC, and the Oklahoma Attorney General's Office. I have gotten know where dealing with AT&T customer service. I have talked to 13 people and logged 17 hours on the phone with them to no avail. They will toss you around from agent to agent, delete file notes, and make promises out their ###. AT&T needs sued!

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dlakers
Davenport, US
Jul 30, 2009 4:38 pm EDT

why would you keep paying every month if they said it was free for 12 months. Didnt you call them after the first bill?

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Misfit4Peace
Caroleen, US
Jul 30, 2009 4:31 pm EDT

Contact your state AG

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at&t ex employee
Boston, US
Apr 22, 2009 10:18 am EDT

I'm an ex at&t employee. I can honestly say is the worst job I ever had. Since day 1 I noticed their selling practices were not the best. I have been in sales for a long time, and I can tell you that I felt so cheap working for AT&T because of the way they treat their customers.
First of all, AT&T does NOT have a customer service department. AT&T has 1 department, SALES, which handles all complaints, billing issues, so on, so on. Because you are speaking to a sales rep when you are calling about your bill, expected to be sold something. If you don't want to buy it, it may still appear on your next bill. AT&T plays the odds, and the odds are that you may not look at your bill next month, so they may get away with the sale.
There are two common sayings at AT&T, 1) "It is what it is" 2) "What's in it for you."
The first one means, that when a rep would feel so bad about the way a customer is being treated, for example, charged with bogus charges or someone upgrade their service without authorization, as a human you want to help the customer, but our manager would not allow us. The manager would say something like "it is what it is" too bad for the customer but there is not thing that we can do.
So you are calling customer service, and expect to get help, but from the minute you are calling, the rep only has one thing in mind, "What's in it for him." If a rep has been in a call for a while, the manager will go to the rep and ask the rep what is going on. If there is no sale involve the manager will tell the rep to get rid of the call. We are instructed to only help those who may possibly buy something from us.
During my tenure at AT&T I dealt with so many, many upset customers, and complaint so much about how AT&T does business. But the bottom line is customers continue to choose to do business with AT&T.
I'm so surprise that there has not been an class-action lawsuit against their selling practices.
att_complaints88@yahoo.com

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AT&T coercive advertising

Here is a copy of a letter I sent to my AT&T Yellow Pages Representative canceling their service and letting them know how I feel about their policy of automatic ad renewal. Feel free to adapt and and use it as you see fit.

Dear AT&T,

Please refrain from renewing my advertising with you without my express written consent and remove my name from your files. I do not wish to be contacted by you or any representatives from your company in the future. Any further contact initiated by the AT&T Yellow Pages will be considered a violation of The Do Not Call Law. It will be recorded and a complaint will be filed with Federal Communications Commission.

Your company’s policy of placing the burden to cancel advertising on your customers is predatory. Perpetually renewing them for another years term if they take no action is reprehensible. It is a bad idea instituted by a company that is so desperate to retain it’s customers that it has to coerce them into staying. Forcing loyal customers to take the time and effort to “cancel” after they, in good faith, have fulfilled their 1 year contract commitment is an imposition and an inconvenience.

A quick check of the internet shows that I am not alone in taking issue with your renewal policy and your lack of customer service acumen:

http://www.complaintsboard.com/complaints/atampt-advertising-and-publishing-c46327.html

http://www.complaintsboard.com/complaints/atampt-yellowpages-c45636.html

http://www.consumeraffairs.com/misc/yellow_pages.html

http://www.att-yellowpages.us/infopage.html

For this reason I will use other options for my advertising dollars going forward. Any renewal advertising you take it upon yourself to intitiate on my behalf will not be paid for by me. In my opinion, employing policies that exploit your customers damages your reputation. Your willingness to do this in order to make a short term profit, is not prudent or professional.

Sincerely,

Your Name

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rexs
Las Vegas, US
Feb 23, 2010 1:25 pm EST

I am sorry that you are not happy with yellowpages.com. I was looking online and found a website called seekshallfind.com. I went to the website and found that your business can have an ebillboard for FREE. I was talking to my friend Mike. He told me that he has a ebillboard and likes it.

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Karen Chamberlain
Santa Cruz, US
Nov 13, 2009 1:52 pm EST

Great letter. I totally agree with you position. Thanks for posting.

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AT&T bad service

On 12-3-08 a U-verse tech came to install internet, cable, and home phone service. At first we told him we may not need the phone service and would use our cells. While he was installing I told him I did indeed need the home phone as our ATT cell service was horrible inside our home. Being that my son is dependent on oxygen(at times) and needs breathing treatments, I have to have reliable access to 911 service.

The tech said, "no problem". He told my husband he would be back later that day by 8pm to get the phone service running. He left the welcome packs and instructions for all services including phone. The install tech provided his cell number to call him if we had any questions. The tech never returned on the 3rd. We called the tech numerous times on the 4th to find out when he was going to return. By 2pm on the 4th, no call back from the tech so we call the main ATT. We are told by ATT Customer Service to keep checking our phone line as the service would be up anytime within 72 hours from when install tech left. ATT even told us our lines were tested and were fine from their end. On 12-5-08, I had to take my son to a doctor appointment at 11:30. Upon returning home a notice was on the door stating access could be granted to backyard and to call ATT to reschedule. I was livid as we were not told anyone needed to come out nor would they need access to hook up phone. We were told to keep checking our phone for service. We immediately call ATT and get transferred several times. The total time on our cell with ATT 64:57. This after being hung up on and having to begin the process all over. We are finally given a person who states it was to late for a tech to come out same day(12-5-08). We ask for a supervisor hoping they can understand what all we have gone through and the urgency on a land line phone. We are told by a floor supervisor it would be Monday 12-8-08 between 8-8 for a tech to be at our home. I had my husband take off work another day to relieve my mother around 1pm at my house. Still by 5pm 12-8, no ATT technician or phone call. 12-9-08 at 8:45am I call ATT very upset explaining what all has transpired. No show from ATT twice and no return call back from their technician. This time it takes over 80 minutes to get to someone who can help me after numerous transfers. I am told by one rep that it would be today(12-9-08) by 8pm a technician would be out. I then get a call back on my cell and a message saying 12-29-08 is the soonest they can come back out. Now we are without reliable phone service if my son would need emergency services. All this due to the first install technician. Even worse, ATT cut my existing Time Warner lines, so I cannot even use my Time Warner phone until ATT some day gets back out to my home. I am now stuck paying for Time Warner which I cannot use, plus ATT. I was told not to disconnect Time Warner until ATT was installed. I do not know where to turn and ATT is simply no help and not very eager to assist. I would never recommend ATT at this point. I am worried for my son that I will not ever know when exactly a phone will be hooked up. This is what I get for trying to save some money. I heard from various people how ATT beat TWC. I do not see it. I am really thinking about cutting 4 cells and shipping this stuff back myself. I cannot find anyone in upper management to assist. When I ask...I have been told no one is available. I will update when ever I get some solution. Thanks for a place to worry and vent publicly.

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LabWitch
, US
Aug 01, 2009 7:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

at&t and their contractors are liars pure and simple. they've been tossed out of this home never to return. if it were possible i would have taken all the equipment and run it over with the neighbors' hummer, but at&t will charge for that.

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AT&T broken promises

I ported phone service to Vonage. On 1/10/09, I called to order a dryloop for this. I was promised by order taker that it would be active by 1/15, and it would be seemless.
All service ends on 1/14, AT&T support tells me loop will be active on 1/15. I have the chat saved as a Word document. On 1/15, I call to get status. Two AT&T folks tell me it is going to be 1/19 according to their records. It seems that this is written in stone, and no one can expedite it.
Result= Two broken promises, and unwilling to take corrective action for good customer service.

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milli42
Atlanta, US
Jan 15, 2009 8:31 am EST

I decided to bundle with AT&T. First customer service person kept me on the phone for an hour. She must have been new because she kept putting me on hold. Then I spoke to someone who said she was a supervisor and I had to repeat all the information I had given to the lst person over. I wanted to keep my home phone number as it had been an AT&T number before and she said they could not transport that # but told me there would be a recording saying "the number had been changed & the new # was ..." I called each day to hear the recording & there was nothing giving my new number. I called 4 more days and was told the same thing that "the recording would be on there by midnight that day". Didn't happen! I spoke to another customer service rep who told me on the 5th day that they couldn't do that because that # belonged to Comcast. I am looking for a job and that phone # was on my resumes so if anyone called me I was out of luck! Then I called to check the status of my rewards as I had bundled and changed from Concast my home phone, DSL and cell phone. They had no record and told me I would have to go on line & print a form and fill it out along with a bill from Comcast. None of the other reps had said one word about me having to do any of this. I asked for a phone # to speak to someone and the 1st girl gave me a phone # which when I diealed it the recording said it couldn't be reached from my area; I called back and the 2nd person gave me a # that I reached a fax machine!
It is very obvious to me that no one is properly trained no matter who you talk to. I deeply regret now that I changed. I cannot believe that AT&T has such lousy customer service and I would like for someone to contact me ASAP

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Scott123
Paducah, US
Aug 28, 2009 11:50 am EDT

AT&T doesn’t allow the consumer a paper trail to show proof of anything. It’s left to a “consumer said, AT&T said… With no proof, AT&T knows they will win most of the time. This is why you will notice that they can add other things to your bill that you didn’t order to jack up the cost and add money to AT&T coffers.

You can never speak to the same representative that supposedly fixed the problem. You always have to start over with a new representative. I believe this is a tactic use by AT&T to wear the consumer down so that he or she won’t fight anymore with AT&T and just except the problem and sometimes pay the larger bill.

You will never receive confirmation of a problem/issue in detail being worked on nor exactly what was to be fixed in detail or that it was resolved via an email, mail, etc. Therefore that leaves you without proof. I had received a reference number but I’ve found out later that they change some of the information on it from time to time. It’s all computer driven leaving you (the consumer) with a leg to stand on when trying to get them to admit to ANYTHING! It’s rigged from the start!

I would love to take AT&T to court, but I don’t have anything in writing from what I agreed to when first starting up my service with AT&T. I’ve seen enough court shows to indicate that if you don’t have anything in writing, you WILL lose your case. Once again, AT&T wins (though deception) and the consumer loses…

The best way to kill a snake is to cut off the head. AT&T’s head is MONEY… Therefore, it’s up to us to go to cable, satellite, etc services anything AT&T doesn’t have its greedy hands in. There are a lot of services out there to replace AT&T. I’ve change services and it’s been great! No more problems :)

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PrincessJ
Winston-Salem, US
Jun 11, 2009 3:52 pm EDT

I would report them to the BBB. Namely poor business practices. I had the same thing happen. I have spent countless hours on the phone since April. I am suggesting people dump At&t and go with another company. This is a very corrupt and unethical company.

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AT&T no website found

Dear at&t, your customer service has a lot to be desired. This is such a joke. You send out flyers to go to your website to redeem rewards that you say we can get if we order your product and this is the worst site i have ever seen. I did not have a complaint until i couldn't find out how the heck to notify you. I am do a rebate of $79. 99 for your gateway modem and $100 for ordering your service on - line. You flyer says i have until 3 / 3 / 09. Please contact me or i will be contacting the puco and the fcc.

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Wilma Wallace
, US
Feb 14, 2010 11:08 pm EST

I agree with you people. I DID call the reward center. They didn't seem to know I had a reward coming.
It's been 6 week's now...and still not posted. The R/C say's they don't have anything listed for my number.
Altho, I was told different when I called and give them my number. If I don't get some satisfaction by tomorrow,
I'm going to cancell my entire acount!

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chpraying14
Lyles, US
Feb 04, 2010 10:47 am EST

Dear Ms Knowledge,
No, life is not easy(weather your waiting on a reward or not). And I did call the center to recive a recording & then to get cut off-Kudos to you for getting your reward. Don't be soo000000000 judgemental of those of us who hate being lied to!

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MS KNOWLEDGE
Moline, US
Apr 12, 2009 3:40 pm EDT

You people are ###s! To tell you the truth. . . You people think you have it easy by just waiting to get your rewards! In reality life isnt so easy! Maybe if you cant get onto the website which is rewardcenter. Att.com, then here is the next bright idea! Ccccaaaaaaaallllll the reward ceeeeeenttttttterrrrrrrrrr! How hard is that? You people are ignorant and stupid!

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joeydog
Bellaire, US
Apr 04, 2009 10:16 am EDT

Att, , i think you are a bunch of ###s. . The web site i was told to go to doesnt exist, , the number the operator gave me to follow up on my rebate is a stupid recording, , you cant talk to a human ! Why should that surprise me ? Whe you put your phone number in, , , it cuts you off, , im sure you set it up that way too, than if you put your acct # in, it says there is no such number, , , after i get my rebate, , if there is such a thing, , im cancelling my services.

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joeydog
Bellaire, US
Apr 04, 2009 10:11 am EDT

ATT. you are a bunch of ###S ! Is this a scam? the number the operator gave me to see about my rewards is just a recording, you cant talk to a HUMAN ! After you put your phone number in like it says, you get cut off.I have been on the phone for 1 hr. and 27 minutes, so far.. WHAT A BUNCH OF IDIOTS ! JOE KUHN

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FEDUPREP
Denver, US
Feb 21, 2009 12:28 am EST

https://rewardcenter.att.com/ click or cut paste and go

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FEDUPREP
Denver, US
Feb 21, 2009 12:16 am EST

i agree that the rewards pro. can be frustrating i am a rep in the rewards center if you would call us we will try to help you any way we can thank you and i am sorry to hear you are having so much trouble

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jenn
Lancaster, US
Feb 14, 2009 9:13 pm EST

At&t you are a unfair telephone company also!

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jenn
Lancaster, US
Feb 14, 2009 9:08 pm EST

hey i am having the same trouble i cant find there website for rewards either it is BS i was also told i would get a $50.00 gift card and $100.00 cash for getting a bundle package and the price i was given was way higher than i was quoted on my phone bill . it was supposted to be $99.99 a month but my bill stated $185.00 i am so sick of att i wish someone would go after them sorry to be so loud i am very ticked off at them!

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susie
, US
Feb 09, 2009 4:05 pm EST

To whom it may concern, I would just like you to know that I am a very unhappy customer, reason being; I had ordered the special of three for 99 dollars because I was told that hight speed internet was in my area, and it was'nt and that they would send me a 250 dollar reward and I never got that instead I got 75 dollar refund and that's only because I complained; they actually only wanted to give me a 25 dollar refund.

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AT&T complete rip off

AT&T is a complete ripoff. When someone from my family wanted to add a line to their account, AT&T wanted to charge an additional $750.00 security deposit. This is the SECOND $750.00 for a total of $1, 500.00 they are holding to fatten their pockets even further. $750.00 was paid to them to get his original phone. He will get this back (or should I say, I will get this back) in 1 year, but as a recent college grad and new to the workforce this young man did not have the resources to meet their outrageous requirements. The original account was/is in good standing and debited each month from his account and is paid up to date. Not only am I posting here, but I'm also contacting the Better Business Bureau. I can understand the deposit on the first phone, but the second security deposit is just plain robbery.

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Toccara
Hammond, US
Jan 29, 2009 7:03 pm EST

Att Did false advertisement, they got me to sign up by telling me I would recieve 2 $50.00 rebates, totaling 100.00$ and to go to this website and claim my rewards. I was Yet to discover the website does NOT exist.

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Rob Samuels
,
Nov 16, 2008 4:41 pm EST

I was told that if I changed my satellite, internet, & phone service...I would be given 2 rebates for $50 each in addition to having an additional $50 credit to my monthly bill since I paid for the premium modem. I have yet to receive any rewards service & this website does not seem to exists. When I call AT&T, I get the runaround. PLEASE HELP !

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Patricia11
, US
Dec 05, 2010 5:20 am EST

Amazon has a great deal for this item
You can purchase the Doggie Dooley 3000 Septic-Tank-Style Pet-Waste Disposal System at Amazon for $47.84, a savings of $32.15 (40%) off the list price.

Product Features
* Environmentally safe in-ground pet-waste disposal system
* For 2 large dogs or 4 small dogs; works like a miniature septic tank
* Galvanized steel tank; foot-operated lid opener; made in USA
* Includes Digester Powder and a handy pick-up scoop
* Measures 13-3/4 by 13-3/4 by 15 inches

Amazon.com Product Description
Keep lawns and play areas clean and sanitary with this environmentally safe pet-waste disposal system. Simply install the unit into the ground, drop in dog waste, and occasionally add water and non-toxic Digester Powder for continuous break down of waste. The system can handle the waste of two large dogs or four small dogs, and it works like a miniature septic tank, using natural bacteria and enzyme cultures to turn dog waste into a ground-absorbed liquid. Each unit comes with a handy scoop and a six-month supply of Digester Powder (depending on usage). Other highlights include galvanized-steel construction, a built-in overflow tube, and a convenient foot-operated lid opener. The system works well in all soil conditions except hard clay and heavy sand. The USA-made pet-waste disposal system measures 13-3/4 by 13-3/4 by 15 inches with a 16-3/4-inch overhang and a lid opening of 8-1/2 inches.

Product Description
The Doggie Dooley Pet Waste Disposal System works like a miniature septic tank, utilizing natural bacteria and enzyme cultures to reduce dog waste to a ground absorbing liquid. Simply shovel stools into the system; occasionally add water and the Digester Powder. Neat, clean, convenient and an environmentally friendly way to dispose of pet waste. The Model 3000 Doggie Dooley features a galvanized steel tank and has a foot operated lid opener. Each unit comes complete with handy scoop and a 6 month supply of Digester Powder. The Digester Powder is a non-toxic, harmless mixture designed especially for pet waste. The systems are harmless to pets, lawns, and shrubs. The Doggie Dooley is an excellent way to dispose of pet waste safely and control odors. Works well in all soil conditions except hard clay and heavy sand.

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Scott123
Paducah, US
Aug 28, 2009 11:55 am EDT

Did you know that the Better Business Bureau's are paid by business's? That's how they stay in business... The Better Business Bureau is a private business, just like K-mart, AT&T etc... It's not gov connected... Good Luck!

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travis queen
wichtia, US
Jul 01, 2009 6:58 pm EDT

theey told me i would recieve it through the mail havent recieved it ###

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AT&T go phone lost minutes

I have a GO phone for my 85 year old elderly mother living in a nursing home in FL, I am in NY. Last September it came to my attention that her minutes expired and for some reason the automatic billing did not go through and $450.00 in unusd minutes expired. After several calls to ATT they gave us the minutes back with a 25% penalty on a 1 time basis. The same thing happend. On December 9th, my minutes again expired again and again my credit card did not go through on automatic billing. On both occasions I was able to use the credit card that had ben set up for automatic billing to avoid this situation. I asked them why they did not contact me vial e-mail which they have my aaddress, nor by telephone which they have a contact number to reach me. ATT claims they can only contact me via a text message to the phone. Most 85 year olds probably have no understanding of text messages. ATT use of email or phone is for solicitation purposes only not for problems I was told by ATT Customer Service. ATT must have an office that Bernie Madoff works in to steal from its cutomers because thats what they are doing!

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AT&T terrible support

My 2Wire modem failed and AT&T instructed me to purchase a motorola 2210, which I did. I configured the modem and the second computer on in my house was unable to access it. Turns out the 2Wire modem creates a LAN within the home phone system and the motorola 2210 does not. AT&T solution? Buy a wireless router and wireless NIC card for my second computer--- which I did, and no one from AT&T tech support could help me configure it and provide me with the specifications. Bottom line = I was out of service for a week with no light at the end of the tunnel. My solution? I switched to Time Warner. Up and running in no time.

When I called AT&T to cancel my DSL service at 5:55 PM, they said it would be shut off at 6:OOPM. No thank you for your six years of business and no inquiry as to why I was cancelling the service. I have two recommendations for the public at large. 1) don't buy AT&T internet services and 2) sell any AT&T stock that you own.

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AT&T worthless customer service

Att is unbelievably incompetent. I am having a horrible experience with a duplicate DSL account I am being billed for, in which I have attempted to cancel several times to no avail. Now as of today, I am getting collection threats from ATT, for bills I never paid. This is a duplicate account! I don't owe them anything! I only need one internet service, which I pay for. This is a duplicate account in my boyfriends name where the name on the account is only his first name. What idiot, I wonder, opened an account for a person named Mark, with no last name!? This is only skimming the surface. I have tried SO MANY TIMES to contact ATT in regards to this duplicate account, but I always have to wait 30 minutes on the phone...sometimes on my cell phone, which I pay for my minutes btw...not to att, thank God! The 2 times I have gotten through to someone...they tell me that the account in cancelled and give me a confirmation number. A CONFIRMATION OF WHAT?! Your service is worthless! Stop billing me for this! Someone please help. I feel like I am being scammed.

There are no excuses ATT...you are awful to me. Perhaps I'll spend an hour on the phone trying to call you tomorrow...perhaps I will TELL EVERYONE I KNOW ABOUT THIS AND BEG THEM TO NEVER USE YOUR SERVICES.

Ugh. Your CEO is probably on a Yacht in Dubai on his private island with a bunch of hookers. EVIL, EVIL TELECOM!

Can you tell I am angry? ;)

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abyn
, US
Jan 09, 2009 4:26 pm EST

i am dealing with terrible At&t services also, but the opposite as your complaint. Unfortunately, they are the ONLY option i have in my area if i want high-speedish internet. I placed an order on Dec. 27, 2008 and as of today, January 9, 2009 i STILL do not have service! When I speak to technical support, they say it does not show in their system that I have internet ordered. Then, I talk to the sales or services department and supervisors, and give them the confirmation number of my order and it doesn't mean anything. So...I place a new order every time. So far, I've placed at least ten orders and STILL have no internet service. I WANT VERIZON> Please, Verizon...come to my area.
Does anyone have any suggestions?

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AT&T no reward check

Campaign Name- $79.99 for purchasing a wireless gateway and ordering AT&T High-Speed Internet
Reward chosen $79.99 check
Per the e-mail sent to me on 09/09/2008, a check was too be mailed to me on or about 10/09/2008
After approx 5 phone calls to At&t still no check and this is already 01/07/09. This is a classic example of the proverbial run around by a large Corp. that doesn't want too live up to their commitment. My next course of action is too contact the Fort worth Star Telegram Tx watchdog and have them intercede for me too get some action.

speedS

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AT&T did not do as was promised on sign up

we were promised 300+ dollars for switching all of our services from comcast to att.We have received a check for only a hundred dollars, Why promise some thing and not full fill the promise?Had I known what i know now I would never have changed services.If this is the wayyou operate I will certainly changeback when I possibly can.This is a very disappointing to say the least.
. Bob Booth

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Lisa Bronkhorst
Allenton, US
Jan 12, 2011 5:39 am EST

AT&T sucks! I had nothing but problems with them for the last year. I have gotton billed for services I did not authorize. Called to complain and was basically ignored. One month alone there was almost $100 of excess charges. I plan on changing carrier as soon as contract is up. My advice is to double check your bill if using AT&T. They like to add extra charges for services you don't want or did not sign up for!

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travis hackleman
Indianapolis, US
Jun 02, 2010 9:10 am EDT

i to signed up with there promise of getting a 100. reward backsaid my account had to be activated for 30 days its been over 3 months now they keep telling me its in the mail.keep watching every time i call the rward center they tell in the mail would be here in 2 weeks.its now been almost 16 weeks.

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carlos santana
, US
Sep 24, 2009 6:22 pm EDT

I OPEN MY ACCT WITH AT&T LIKE A MONTH AGO AND JUST HAD NOTHING BUT PROBLEMS WITH THEM
THEY HAVE THE WORST LIERS A LOT OF USED CAR SALEMAN MAN & WOMEN THEY TOLD ME ABOUT GIVING ME
75.00 CREDIT AND IF I UPGRADE MY SERVICE AND EXTRA 100 DLS GIFT CARD ALSO WHEN I OPEN MY INTERNET SERVICE
THE SALE LADY NEVER TOLD ME ABOUT A REBATE AND 3 FREE MONTHS OF INTERNET SERVICE BUT I INVESTIGATED THAT
AND I CALL AND COMPLAINT ALSO THEY TOLD ME IF THEY CALL ME TO ANSWER A SURVEY ABOUT HOW SATISFY I WAS YEAH RIGHT I DON'T THINK SO

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dissatisfied att customer
Meriden, US
Aug 11, 2009 4:18 pm EDT

I also was promised a 250 dollar visa card. I just signed up for the rewards and they say i can only get 150 dollar check. Att also said i would pay 105 dollars a month. They are billing me for 124 dollars a month and said it was impossible to get my serviced for 105 dollars. I had the salesman Earl repeat his offer at least 3 times. I agreed to their offer and now they don't want to know anything... I spoke with Earl on 7/9/09. I know they have taped conversations if Earl didn't erase it. I feel like an idiot for trusting att. It took me a year of thinking about what they were offering new customers before i agreed. I say to all future customers who got screwed to contact their attorney general of their state. I would also tape the conversations with your salespeople... john

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Vickie Benard
Katy, US
Apr 09, 2009 11:04 pm EDT

I also was promised 200 back and have not got it nor have they replied to cash back. Vickie Benard 4-9-09

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Estella Vanvalen
Marietta, US
Mar 24, 2009 1:28 pm EDT

I was promised a total of $175.00, for signing up with both services through AT&T for DSL internet, and home services. So far, they have in the system $50. The representative told me that I qualify for $50 for internet sign-up, $50 for residential phone sign-up, and an additional $75 for signing up through their DSL service. I just want to know when am I going to get the rest of my money.

Sincerely,

Estella Vanvalen

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b.g.kelly
commerce, US
Mar 13, 2009 5:19 pm EDT

i was suppose to get 50.00 off my bill .but no seem to know any thing about IT. tHEY TILD ME TO GO ATT.COM REWARD nothing has been done about it . thank B>G>Kelly

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barbara folding
, US
Mar 05, 2009 11:33 am EST

above context applys

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barbara folding
, US
Mar 05, 2009 11:28 am EST

i was told when i signed up with att that they would match my other service and that my internet service would be 19.99 and my other service was 39.99 well my phone service for the first yr, was 49.00 and internet was 19.99 total bill was 72.+then in a yr i got a bill for 84.00 i called was told i was upgraded on my internet that i did not agree to i complained and complained they tld me they no longer had a 19 .99 internet it was now 25.00 and thats when they put me upgraded to the 30.00 that made my bill 84.00 finally after threnthing to cancell a nice maniger gave me a credit for the the over charge and changed my bill to a more reasonable aforable rate i had to call again to make sure its not going to change no garentees i dont want just 1yr agreements i need to have a stable bill as i am 71 yrs old and am on a fixed income and today i was told i was entitled to a 20 00 or 50 00 rebate for service change please let me know where i stand in all situations very dissapointed in broken promises dont trust any more
barbara stargazereyes38 @yahoo.com

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AT&T no rewards received

I refered 2 people to use their servive and I have been trying to get my reward visa cards since july. I have spent about 30 hours on the phone trying to get my rewards and every time they tell me something else why it has not arrived. Today they tell me that I will never get the rewards because I had entered them incorrectly on the computer. What a croc! I am upset and very disappointed with the many problems with the service and with their con game!

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AT&T reward

Almost to 2 months waiting for reward for dsl router. When I ordered the service I was offered a reward for this router. After the first bill I called att reward center and was told that they hadn't any information about my rewards so they "put" a info to get a reward for me. Three weeks later I called them again - no information about any rewards for my account!? So they "put" it again. Two weeks after that called the third time... Guess what? No information!

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Fraud Legal Services
Fraud Legal Services
Springfield, US
Apr 05, 2013 8:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Fraud Legal Services (FLS) represents individuals throughout the US who are victims of fraudulent charges, fees, contracts, reimbursements and claims. Our focus is on telephone, internet, satellite, and cable companies.

Based on the details of your complaint, I think we have a worthwhile case against the company.

The Consumer Fraud Act (CFA) holds the company responsible for any billing and service problem, even if it was not intentional. Also, the CFA makes the company pay my attorney fees if I am able to prove they are at fault and recover all or a portion of your disputed amount.

Would you be willing to allow me to represent you? There would be no cost to you, and I would not take any refund the company makes to you now or in the future.

If you don't want to give up on your dispute, you can submit the details of your claim to me online at www.fraudlegalservices.com or email attorney@fraudlegalresources.com or call [protected].

Let's make the company pay!
Blake Thomas
Attorney at Law
Fraud Legal Services

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ATTWhat Gives?
Los Osos, US
Mar 02, 2013 3:41 pm EST

I had Dish service, which I signed up for when I moved into my house. I recieived a 'cold' telehone call from an agent (that I assumed worked for ATT) saying that she could bundle my computer services with a direct tv plan that would save me money. She was a little vague on whether these services could be billed together, but when she told me that ATT would compensate me for any Dish cancellation fee that I incured, with a rewards credit card in the amount of 250, and that AMC was included in direct tv package (Dish failed to renew a contract with AMC, even though I was told that I would have access through their network) that the offer sounded good. Greater convienience, AMC, and no cancellation fee- what could I lose.
After having Direct TV for over a month, I received no word on the rewards card, that was supposed to offset Dish cancellation fees. I just received a notice in the mail that Dish will be billing my debit acct for these in a few weeks.
When I tried to get information on the status of my reward, I was told by an ATT agent that this service had been sold by a contract
agent, and that she could not access this information. I am feeling royally screwed. Any adivice for a successful resolution would be apprecieated.

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AT&T loss of signal

After nine months of complaints of lost signal on tv and internet, ATT states it's a wiring problem beginning outside our building (a four unit condominium), and although our neighbor across the hall has no problems with her u-verse, that's because ATT rewired her unit when u-vetrse was installed. Our unit wires go through 'all the other units' before getting to us, therefore we have too much interferece, and consequently, loss of signal.
ATT says it can't do anything.

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dsmith883
, US
Jun 18, 2009 11:18 am EDT

you can ask att to run new wires to your unit. that is what i would do. some installers do not want to go through the trouble because it's ALOT of work ! i even had to do mine, myself. I went up in my attic while the installer stayed down in air conditioned space as i passed the wire to him. i felt like if i didn't offer to do all the hardwork of installing the wire myself, then he would have just said, "there's nothing i can do"... but you do need new CAT-5 wiring ran to at least one outlet next to your main TV.

AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.

AT&T also offers competitive pricing, which has been a significant factor in attracting and retaining customers. The company's plans are affordable and offer excellent value for money, making it an attractive option for budget-conscious consumers.

Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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