AT&T
reviews and complaints

this just happened to us too...I STILL can't disconnect my 2nd line and the www.att.com has NO WHERE to disconnect...were you able to get thru somewhere? how? HELP!

After paying $52/mo for home phone called to try & reduce bill. Representative redid plan. Next bill was $62. Called to go back to old plan. Was told it was no longer available & I could not go back to it even though at&t lied to me & messed it up. Kept calling to get fixed. Everytime next bill would be even higher. Finially got someone who got my bill down to $38. That means for years I paid a higher bill than I could have. DSL box is 1/2 mile from my house. Cannot get DSL. After several calls was told I could get it & would receive modem in 3 days. Wrong! Again I was misinformed. Someone called my parents home & told them they had made a mistake. Explain why they called my parents number? My daughter is a freshman in college & internet is a necessity not a luxury. Wire card does not work here either. We tried that route. Cell phones have no 3G network but we get no price break on plan. Also several parts of our area we have no service at all. If we have trouble on our way to Elizabethown we are out of luck. Keep getting all these offers w/bill to bundle but guess what...We can't cause nothing is offered in this area. I think At&t service is rediculous. Have searched everywhere for address to go higher up than regular customer service #. Cannot find anything.

AT&T Sucks ! Is the worst company !

This company charged me ###ing a giant fine for finish my carissimo phone plan that does not offer me anything!
I paid the early termination, and that this crap should have done the contract is fulfilled!
RELEASE my phone! but more than 20 requests, 20 denied protocols!
Hours and hours with incompetent
and NOTHING

Chargeback did! and you take them to small claims

Someone needs to make a class action against this garbage company

Get to the retention department. They are the only ones who will actually help you and most likely apply a monthy credit to your bill for your trouble. Don't bother with supervisors or trying to get to corporate.

I am having the same problem.they don't show up, they don't call...you sit on hours on hold with them trying to get anywhere and don't. They've disconnected our landline for Uverse and haven't installed the Uverse and can't figure out they've done something wrong? Poorest customer service I can ever remember from any company!

We are interested in speaking with people or businesses located in California who (1) advertised in the print directory of the YP yellow pages (formerly AT&T) and (2) believe they were injured by an automatic renewal program. This would include people whose accounts were automatically renewed by YP, and they were charged for that automatic renewal, without their consent and/or without a signed contract or agreement permitting automatic renewal.

Please call us at [protected] and ask for Tabitha. You may also email us at YPAutoRenewalVictim@gmail.com (YPAutoRenewalVictim at gmail . com )
(Posted October 2013)

I am currently trying to opt out of a contract due to the fact that I recently injured myself that has ended my career and the only people who have been any kind of help are the customer service people who aren't able to cancel anything. One rep. threw out the idea that my sales rep. is more worried about his numbers than the amount of money I will have to pay for something that will no longer exist.

Still have same problem and thought I took care of this last year. I spoke with somebody named Yvonne at the beginning of the year, paid my balance, marked "final payment' as requested... annnnnnnd here I am again.
I am going to print this page out and mail it along with my complaint/certified . I will fax, text.email, and send snail mail. I am now threatened with a collection agency, we shall see.

AT&T Yellow Pages is worthless expensive advertising that automatically renews without your consent!

Everyone,
Thank you so much for your posts. I wish I had seen this and met you before AT&T "Solutions" approached me. Since it was with a company with such brand recognition, and I THOUGHT they had told me everything I needed to know, I assumed that, while all business ventures (including advertising) involve some risk, it would be a decent move to take to increase business. Now all I have to show for it is a bill that will exceed $2, 000, no increased business, incompetence regarding my ad and more. Finally, my bill can balloon to hundreds of dollars a month due to their misleading "Pay Per Call" scam. Is there ANYONE who WAS able to get out of this? Please let me know. micahthemagician@yahoo.com. Thank you!

I tried contacting ATT about my account. First of all they have the wrong name and wrong prices on the account and refuse to change it, . I tried to cancel they told me I wasn't allowed. One of the reps told me to not pay and the account would fall off. Mind you this all happened way before they even posted any part of the ad or activated it. It's been about a year and today I received a letter from a collection agency. I really have no idea what to do. This is really wrong though. I also had requested my contract never received it. It was done on voice verification. It doesn't show up on my credit report. I contacted a lawyer for legal advice..hope they get back to me soon.

Same thing happened to me except I DID mail the letter! The rep told me that because it wasn't certified mail it didn't get to the proper department. I've tried with numerous phone calls and now 2 letters to cancel my account. I haven't been in business for almost 2 years now and I'm still getting charged for advertising. Something is really backward here. I have since cancelled all affiliations with AT&T including cell and internet service and will never go back no matter what. This should be considered extortion.

We are having the same issue. Our sales rep will no longer take our phone calls and has not canceled our service. I'm going to send a registered letter to the address provided above. I'm located in WI, but hopefully it will work. I will post back if we have success with it. I am also sending a registered letter to the billing department with documented proof of written cancellation from our sales rep.

We are having similar problems. Our sales agent never, even after repeated requests, sent us a copy of our contract. We have left several messages for AT&T over the past two months and the sales agent hasn't returned our calls. My husband called AT&T customer service yesterday and finally was given an address--not on the 'contact us' link you referenced(surprise, surprise)--to send a very-specifically worded cancellation notice, which must be sent certified. The address, and this may only be for our area, is: AT&T Cancellation Manager 660 Hembree Parkway #120, Roswell, GA 30076. Your cancellation letter must state, according to the rep my husband spoke with yesterday, your name, address, phone number, and that you wish to 'cancel all paid advertising'. We only wanted to downsize our ad, and keep our online listing, but since our rep won't contact us, we will cancel it all.

Ok, yes you are partially correct! Keyword, PARTIALLY! AT&T Real Yellow Pages will automatically renew your contract without your consent. The idea of a business owner is to be cooperative and comunicative within their business. If AT&T can not reach you and get a hold of you to handle your marketing campaign that you have going, are they to cancel your advertising without asking you? Having said this, when you do receive the renewal you do have as ALLMED2 said 14 days to call customer service, certified mail for cancelation which you can get the address if you (google AT&T ADVERTISING SOLUTIONS)... Anyways, I am guessing that you are a business owner that you kept a copy of the signed contract for your records and there is a number on the contract you can call to get a hold of your assigned specialist that handled your account for the previous directory?! Since I was bored, I did the homework for you!

adsolutions.att.com/

YOU ACTUALLY SHOULD OF GOTTEN A FEW EMAILS ABOUT YOUR REFERRALS. Show expired means you not registar your friends info when order or he not put your referral code if you do it after not matter program say before order and then you have 60 days to update their information on your acct

exactly same thing happened with me.
first att agent told me that i made nomination before my refferal service was activated, then i asked to speak with her supervisor who told me that it has expired. but i didnot recieved any email saying that my reward was ready to be redeemed.
i will think twice before making any refferal to att again.

Yes listen to Tired of being Stupid she threatens people on the phone all day long. That because she and Harry Keane have been coning people on the web. Please check out complaint board, [redacted] and laze.net then put in Harry Keane and Perisiion and Becky Purcell. People they have ripped her off have positively identified her as Tired of being stupid so now she is commenting on other people's boards to stop people from suspecting she is Becky Purcell and not just haunting CMALONE post. Pathetic and funny.

AT&T KEEPS DOING THE "CREDIT MANAGEMENT FEE" TO KEEP YOUR MONEY... UNETHICAL... PLEASE TAKE MY ADVICE AND DON'T SIGN WITH AT&T... USE COMCAST...

The AT&T, as often stated by them, $449 refundable deposit is something your have to fight for. You must submit written notice of Dispute, written notice for AT&T to pay in advance for arbitration (or pay the $200 yourself) and file a case with the American Arbitration Association.
Snipits of their guidelines are attached.

The same thing happened to me in September 2016 when I called to sign up for service. The salesman who I spoke with gave me absolutely no indication of the "perfect credit rating" requirement that I would soon learn about in a follow up email and of the $449 "credit deposit:" that I would be asked to make to complete my order, based on my so-called "low credit rating". I was tunned by what the agent told me and immediately feared that I was the victim of credit fraud. I then checked my credit score with Experian and learned that my credit score was 700. This may not be a perfect score, but it is certainly not indicative of someone who is a credit risk! I was assured by the second customer service agent that this fee would apply to the first several months of billing and so not to worry. I asked her to repeat what she had said that and was assured once again that I was merely paying up front for service and that the $449 would be applied to the forst 3-4 several bills. Well, imagine my surprise when I logged into my AT&T Uverse account for the first time a week after my service was installed and learned that there was an additional $268 due to cover the $717.33 "New Charges" (of which $449 had been paid and denoted as (CR). Looking back, my mistake was in not canceling right away as soon as I was told that I was a credit risk. That was the red flag that, and I now have serious regrets for signing up with AT&T. I am thinking about canceling my entire package but fear, after reading the previous posts, that I will be told that what I have paid is nonrefundable. What a mess. I have lived in 4 different cities and ordered service from numerous companies over the years and never encountered anything quite like this. I strongly advise others to consider alternative options for their cable provider. AT&T is executing bait and switch tactics, and it will not surprise me if I learn one day in the future that they have faced a class action lawsuit. This is exactly the sort of things companies eventually get sued for!

ATT Uverse salesman WILL LIE TO YOU! They are trianed to lie to make a sale and won't hold back. It is a bait and switch tactic. I also made a security deposit that the ATT salesman said over the phone it was 100% refundable after i cancel my service. 4 years later they say otherwise and refuse to disclose the recordings of the telephone sales setup I made. They are allowed to lie over the phone and will just refer you back to the ATT agreement form that was NEVER sent over the mail! AT&T is a CRONY COMPANY W/ BAIT AND SWITCH TACTICS! They are going to pay in the BILLIONS once a class action lawsuit hits them! IF YOU GUYS WERE NOT SUCH COWARDS YOU WOULD GO TO A LAWYERS OFFICE AND THEY WILL BE HUNGRY FOR THIS CASE!

I was told this $449 deposit would be refund after 1 year usage. Right now they told me it cannot be refunded! I don't know if anyone get the response from ATT how to get back this amount of money.

We were going to switch to U Verse since our cable company is dropping some of our favorite channels. My husband called to set things up and was told that there was a $499 non refundable deposit because of his "poor credit rating". His credit rating is WELL OVER 700! How is that poor?! We can qualify to buy another house or for numerous credit cards or loans but his credit isn't good enough for ATT...what a scam! We own our house outright, both cars are completely paid for, we have 1 credit card that is far from maxed out and we haven't had any late payments on any of our bills in years but according to the U Verse people we are a credit risk! I think they are using this story with people just to extort a ridiculous amount of money from people and after reading the numerous Consumer Reports complaints from all over the country about their service, tech support and billing practices I am glad we didn't get their service!

Renlonc and all,

I hear you brothers...myself (Canadian) recently relocated to Houston, TX for a high paying job in the energy sector. We bought a house, and the previous owners left their U-verse receivers & remotes so we could quickly restore service in our name.

Same story with the non-refundable $450 fee due to a lack of credit history in the US. Needless to say, we returned the U-verse equipment to the previous owners and have gone ahead with Comcast. We are very fiscally responsible with excellent credit in Canada, which made this experience all the more insulting. Unfortunately the US system is built around credit, and in the eyes of AT&T we are degenerates who cannot be trusted and need to pay more. Guilty until proven innocent.

This whole situation smacks of discrimination, and I'd be very interested in hearing from the ACLU or law students on this issue - one of my motivations for posting. Charging a large deposit to persons with an unknown or poor credit is one thing...physically charging more a service is an entirely different matter.

In the meantime, I encourage other expats to vote with their feet and head to the competition (Comcast).

The experience was

Same situation for me. Just came here from Australia so I doin't have any U.S. credit history. Only after receiving the first bill do I find out that it is non-refundable. Electricity and gas have both taken a credit fee but it is refundable after a year of on-time payments. I personally can understand a refundable credit fee and was happy to pay those. I assumed that my At&t $250 credit fee was refundable. I've since confirmed it is not. That fee is nothing more than a ripoff! Leaves a very nasty taste in the mouth. I hate being robbed but being a realist, I'll assume I can do nothing about it!

I am facing similiar fee. I have went as far as asking if I could pay for the entire contract in advance. The answer was yes but the fee still applies.. I am tempted to try to get this into litigation as if they are being paid in full for the contract there is no credit being offered.

Just had the same thing explained to me by ATT Uverse. Not only would I not receive the 150.00 reward points card, I would have to pay a $450.00 NON-REFUNDABLE Fee due to my credit report. I understand deposits, but to charge a person more for a service simply beacuse there credit is not up to par is DISCRIMINATION. I also have 2 land line accounts and my wireless through ATT, but not much longer. I will be filing a formal complaint with the state and any other agency this pertains to. Who knows, maybe a news network might fined this to be an interesting story?

Sue them.

i called to get internet services for 15 dollors cause thats whatthe comercials showed so i called and the lady i spoke with said i woul only be able to get the internet for 15 dollors if i got the bundle of internet and phone and i wasnt that interested cause i only wanted internet and she said that they have a special that was unlimited international and local calling for $35.00 and internet for 15.00 so i agreed to it then i was back and forth because she didnt place the order then they charged me 100.00 for phone jack instilation and 85.00 for wireless router then i get a call yesterday from their fraud managment saying that i was placing international calls without the international plan and they now are charging me $1000.00 unbelivable

I canceled my land line and was promised (because I have three other AT&T services) that my "bundle" would not be compromised. It was. I was told after I received a 2-month bill from DISH Network, that I had, in essence, started my 2 year contract all over again! This is ludicrous as I did not give permission, nor was I aware of this! That along with having to pre-pay two months forward for this service is absolutely NOT acceptable.

I can hardly wait to get rid of DISH Network! AT&T was also not honest with me as far as billing and bundling. Shameful business practices!

Called me up saying I had a contract with them. I don't, and that I owe them $500 for last year.

Tampering with the internet service, I pay for my internet no-one should be interfering with it. Need a full scale investigation about this matter. FCC.

Att is doing things that are unethical towards customers, the fcc should shut them down.

Hi Fred! We are so sorry to hear of a negative experience with YP; we sincerely care about our customers and will be contacting you shortly. Please feel free to contact us at ypexec@yp.com if you have any additional questions or concerns. Kindest Regards, YP

My name is Fred Fanning and I am the owner of an insurance agency called The Cambridge Group located in Denver, Colorado. Several Years ago, I signed a contract of over $900.00 per month to advertise with Yp connect program. After approximately 10 months into the program complained to the YP sales representative that nearly half of the leads were out of my sales area. The sales rep said she would cancel my contract and would provide me with a number of free leads if I would sign another one year contract. The bottom line is not only did I not receive any free leads but the leads list for 2015 comprised of 199 leads of which 99 were out of my area and mostly in other states. Most of the leads supplied by Yp claimed to have not contacted Yp. I have been threatened with a lawsuit by Yp for not fulfilling my contract. I have demanded all of my money back from YP. All statements I've made can be verified. For any additional details please feel free to call me at 303.777.0313.

I signed up with "YP Connect" and was promised 25 phone calls per month. Its been 3 weeks and I've received 1 phone call. My ads have not been displaying on Google or Bing. How can I receive any calls when the ad does not show? I can't! This is a PPC campaign period. The sales reps promised me 25 calls per month and promised me a percentage refund each month if I received less. I asked the sales rep why I'm not receiving any calls and he said "It takes a couple months to ramp up". I run my own very successful google adwords campaign independant of YP Connect. There is no "ramp up time" for a PPC campaign. The sales reps at YP connect are scammers, liars and cheats.

If you want to join a class action lawsuit, please email me at ypconnectscams@gmail.com

YP Connect is a scam and the sales reps engage in unfair trade practices.

YP Connect reps have absolutely NO IDEA what they are doing. They started a PPC program that directly competed with another program we were already running which basically meant we were competing against ourselves and drove the cost up for both programs. They also targeted the ads nationally and not in the local service area that we cover. These were all problems but the real problem was the lack of results the program delivered. With an investment of over $4, 000 per month, we got very few phone calls (most of whom where sales people trying to sell us their services) and the clicks were so few to even hit the radar. They agreed the response rate was "not typical of their performance" and gave a credit, but would not release the contract. Even at the reduced rate, the program is not producing what it should. DO NOT ADVERTISE WITH THEM. DO NOT TRUST THEM. STAY AWAY - STAY VERY FAR AWAY!

pathetic attempt at promoting a product that no sales rep was prepared for nor educated on the product well enough to sell it.
YP Connect. I have been in business for 27 years, I own and operate Action Locksmith Inc in Michigan. I have been advertising with AT&T for approximately 23 years. I will admit, while advertising was book only, AT&T did well but, fiercely kept competition at bay. When other publications started pushing back with amazing rates, AT&T snubbed their nose and continued to increase advertising cost. The marketing group of AT&T Yellow Pages books were so crafty they continually came out with "new" products (ad styles and placements) by placing the proverbial carrot in front of our faces...In other words, dollars spent on the ad translated in placement in the book over seniority or size of ad. Pure greed. I became friends with every sales rep I had (they got changed annually so a bond could not be made and they would not feel "sorry" for up selling you) I usually never had the same rep for two years. Reps would drive up in the latest autos out and the sharpest clothing money could buy. Why? They were making $60K in the 90's some over $100K from commission on up-selling the ad. If they could up-sell you the following year they made more commission. As time went on the marketing team had to come up with fresh ideas on how to create a product that they could sell for more and how to show the advertisers why the increase in cost. It was a captured market that was practically impenetrable. "there will only be two of these ads per heading". "That's why it cost $1400.00 per month". This tactic became a joke. Then time went by and we get the "hey great news, we now have three of these ads per heading". Then following years, " great news! The books (were North Woodward, North Oakland and I believe one other for my areas of service). Were splitting the books up. Now you will be able to fine tune your targeted areas. Bull sh.t! Now we will be paying for areas that we need to service because you divided main high end market areas that you know we need. You also created books that contain areas we really need, yet incorporated areas that we don't service. So, what this means is that if you want to get customers from location A & B (that was together before) you will have to pay for two zones. But, customers in A also encompasses areas that you don't want/or service. Now your customer radius has gone beyond what would be a profitable service call. Bottom line, your "forced" to pay extra to continue to get the same coverage as two to three books used to and pay for five for the same and get way more out of your normal service areas.
Now comes the internet advertising, came in slow and poorly advertised that it was coming for the public to use. I was confused and bamboozled by the reps adaptation of ill pretend to know what I'm talking about and just sell it. I took it hook, line, and sinker. Again the craftiness of the marketing crew shone through. Dollars equaled ad placement. Pay per clicks were drawn from your bank. AT&T reps had programs and a specific dollar amount was set aside for your pay per clicks. I didn't know this at the time and didn't know how it all worked. Nor did the rep. I told her that I wanted to be number one when a person would do a search for a Locksmith. She told me that it works on a "point" system. You need points to get higher on the page. "points" is another word for "dollars". The more points you have the more money you spend. It gets better. One year my rep tells me, " A new product is out and you can get it, cost 90 "points" per month. It is a real cool icon that will be placed in your ad and when a customer clicks on it they will hear your message". "One catch, it is available in the South but not here yet..Don't worry, you can still pay for it to get the extra "points" so you can stay on top but it wont actually be working. When it comes to Michigan we will let you know". Sign me up!
I will continue my post soon. Questions please send to actionlocksmithinc.com or thelocksmith66@aol.com There is much more.

MY OPINION, is that the salespeople on here are misleading people on several points. I discussed "Early Up", and sales reps have no real idea of what goes on in management, they have never been in a managers "board out" meeting, or seen what I've seen. Management views delayed start dates as months of "lost revenue". The ramifications of "Early Up" are the opposite of "Early Up Exception" NOTE the word EXCEPTION, which infers that normally there is no delay on billing. YES, an early up exception exists but it is not automatic and requires (or did) approval of a more senior manager.

As for the SEO comments, there is no need to "change a site" every time an algorithm changes. Additionally, a LOT of SEO work is done off-page. Good SEO companies do not fear algorithm changes. Again, salespeople are talking about something they don't understand (SEO). Strategic SEO work, with white-hat tactics, is impossible to beat. And I assure you that the YP fulfillment group is measured on how much work they do in a short amount of time. SEO companies will take the necessary time to do thorough research, create custom solutions and truly service the client. The YP environment stifles creativity in order to affect process consistency (think of a centralized from of government).

The bottom line push has been "sell the biggest program you can, and get the billing started as soon as possible". It's safe to say that as a general rule, YP salespeople have never owned or managed a business and don't really understand the numbers. Professional internet marketing companies run circles around YP advertising. I challenge the YP salespeople to find a professional internet marketing company with even half as many bad reviews as are posted here about YP programs, and then post the name of the company.

As everyone else I have the same issues with YP-connect. Stupid me! I started a program 2 years ago. 1st year was full of complaints of not being effective AT ALL! I was constantly on the phone trying to get it working better. It got alittle better but never enough to pay for the cost associated. Come renewal I was determined I would NOT re-up! The salesman came in 4 times two of them with an internet specialist (right!). They said I needed to expand my budget for it to work like it needs to be. So stupid me RE-UPED for more money only to get the same sorry service. About 1 month ago a different salesman came in with the same ole story. He guarenteed better resutls. So I said fine give me an out in 3 months if it does not perform and I will re-up. The answer was NO! If they will not let you out after 3 months if its not working it only tells me ONE thing. They are NOT confident in their produst so you DEFINTELY should NOT be either! Spend you marketing money elsewhere you will not be sorry!

i was texted a week before the holidays and it said my rebate should be received shortly. i never got it. where is my rebate!

i cheryl champagen purchased a new phone months ago and i have not received my rebate. your promt attention to this matter would be -mail appreciated. the number is [protected]. my address is 1027 j tommy lane/ breaux bridge, la. 70517 my e=mail address is cheryl blanchard 31 @yahoo.com

Att Uverse is the WORST thing I ever tried to do! Customer service is terrible! At installation...could not connect my phone line...but promised it would be on Monday...STILL NO Phone...Tuesday call...get the run around and one CUSTOMER SERVICE person cancelled my account because he wanted to with NO HELP! SO to get it up and going again...well that has not happen! I have spent the 4 hours on the phone trying to get a this all straight...NO ONE KNOWS ANYTHING...Sales...Tech support...passing the buck!Unbelieveable...back to Time Warner...they at least DO NOT Pass the buck for 4 hours! As I am sitting NOW so far another 41 minutes...just leaving the goods on the porch...they can come get it! DO NOT GET ATT UVERSE! WORSE CUSTOMER SERVICE EVER!

We initially started our two year, two cell phone service with Cingular and never had a problem. Cingular was bought by AT&T. Then all the problems started September 2008 when we moved from Virginia to Rhode Island. Our original two year obligation had ended April 2008. I called and wrote and stopped service October 2008 and they continued billing me. I called and wrote and stopped service in November and December 2008 and they continued billing me. We didn't even use the cell phones and I explained that to them. I just had to stop payments in January 2009. They finally cancelled my service after non payment, but kept billing me. Finally, a collection agency contacted me and I made the final January 2009 payment. That is four months of payments at $ 185.00 for non-service, which is a total of $740. I am very upset and sent my entire package to the BBB. I can provide all documentation. They are a bunch of crooks and lie to the customers. Don't use AT&T!

For some unknown reason I am being charged for Ringtones of which my phone does not have. On my bill I was charged $44.96 for "Total Mobile Purchases and Downloads". Now while I did call AT&T and supposedly my bill was adjusted. However this is not fact as of yet.
Secondly AT&T charged me for replacing a defective cell phone of which was under warranty $171.15 calling it "Equipment and Accessories". I went to an AT&T phone outlet and the self same cell phone was being sold for $29.95. I sent this phone back along with the initially bad cell phone. I was told I would NOT be charged for the replacement, which I received and of which also does not work worth a hoot. I found out from the AT&T representative that I could have gotten a brand new phone, (NOKIA 6350) for the total cost of $54.00 and some cents. So why in the world was I, am I, being charged so exsobiantly!
AT&T is telling me that even though the charges are wrong I still have to pay them and then I should be accredited next month. WHAT? This is a scam against the consumers. I believed in AT&T and used to sware by there good service and reliability. NOT ANY LONGER! and you can take that to the bank. This is an out rage. I have used AT&T for thirty (30) years and have never been delinquent or late with a bill. So why am I being charged for such. Now AT&T wants to charge me $159.00 for the phone that AT&T is selling for $59.00. WHAT THE HECK ARE THEY DOING ANY MORE!

BIG FRAUD THE HGA/GAVE YOU $200.00 AS A CREDIT CARD GIFT AND THAY WILL PRORATE THE FISRT MONTHSERVICE. AS FOR 45 FDAYS OF SERVICE(MY BUNDLE WAS 139.00 MONTHLY0 the bill me $509.00 i returned the credit card and paid $217, 65 refusion to pay the rest I WAS REPORTED TO THE CREDIT BEAURU AND GET MY CREDIT SCREWED

The channels that I weas promised are not available and the NHL channel that was part of the packeage has disappeared. I wish I had not left Direct TV. If they dont get the New England Sports Network like they promised, I will go back.

I agree. I am discusted with UVERSE. I could write a book all of the stress they have caused my family. I was on hold for about 3 weeks straight. It took them months to get our phone service installed. In addition the DVR box had to be replaced 4 times. Furthermore, they erased all of my recordings 4 times. Techs had to come out ant we replaced our entire electrical system because they said it was our electirical system. A week later, their box blew up and techs came out serveral more times because of something they did wrong! Now, after almost a year of service I find out they do not offer COLLECT CALLS!? MY SON HAD AN EMERGENCY AND COULD NOT GET IN TOUCH WITH ME. They refuse to give me a credit for signing me up under false pretenses and not offering collect calls when I had a family emergency! I have had collect calls for 48 years and never heard of such a thing!Moreover, several employees lied about the fees and when we got the bill it was $100 more than they promised us! I will be switching to another carrier for phone, internet, and cable. Now I can't even get through to the TRADITIONAL AT&T. It is like UVERSE has taken them over. They are now telling me it will take 3 weeks to switch to traditional AT&T!VERY DISATISFIED!

OMG, everyword that you have said is sooooo true these people promise you this and that and honestly when it comes down you got to pay for everything even after they said its free... PLEASE PEOPLE DO NOT! DO NOT SUBSCRIBE TO AT&T BECAUSE YOU WILL BE SORRY YOU EVER DID! THERE SERVICE SUCKS! tHERE REPS SUCK! THERE EQUIPMENT SUCKS! AND THE MANAGERS ARE USELESS! NO JOKE ! I HATE AT&T AND LIKE I SAID BEFORE I HOPE THEY RUN OUT OF BUSINESS CAUSSE THESE PEOPLE ARE JUST TAKING OUR MONEY AND PROMISING THINGS THAT DONT OR EVER WILL BE DONE.