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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T reviews & complaints 2158

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J
7:23 am EDT

AT&T unethical sales tactics

This is he letter I am trying to send to att/bellsouth:

To whom it may concern,

My name is John Anthony and I feel that I have been the victom of unethical sales techniques. I called Att and spoke to Mrs. Green sometime in April before the 14th. She was very nice and explained to me my options. I told her I was interested in switching to att from Brighthouse Networks and that I had unlimited local and long distance for $39.99 per month. If she was able to give me some thing similar thaen I would make the switch. At this time the att website was different than it is now. Please research the cash back discounts that your website offered. She offered me a plan that has unlimited local and long distance for $51.22 with $150 cash back. The web site said the same thing...fyi I turned down this offer as it is still too expensive compared to your competition. She then offered me a plan that has unlimited local and long distance for a total of $45.19 including all taxes and fees with only $100 cash back. I agreed to this as this was close to what I was paying with Brighthouse. I wrote down the cost, her name, and then confirmed all the info again to ensure that it was correct. She gave me a couple different phone numbers and told me to check the rewards att.rewards site in about 2-4 weeks. I have been doing this for a while now and I don't see any rewards.

Today I received a bll for $63.98 with .05 a minutes for long distance. Immediately I called [protected] and talked to Mrs. Higgins and then her supervisor Ms.Thibodeaux. Unfortunately they were not able to help me at all as they said that I have to pick from one the the current plans. the problem is that the current web sit you own has been updated with the newest offers (different from last months offers). That and the info that Mrs. Green gave me to sell me the service was apparently wrong information.

I have never received this kind of poor customer service with a company in my life. I feel manipulated and tricked into using your company with incorrect sales techniques. I urge you to check your phone records for the recorded call between Mr.s Green and myself. As well as check with IT support about the web page deals last month. This way you can see that I am not wrong in any way. Just expect what I was promised. I hope to hear from some in upper management that cares about this customer enough to honor what was promised.

Thank you for your time,

John J. Anthony III

Towne Park

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cas
,
Aug 18, 2008 1:55 pm EDT

AT&T has scammed me with their completely unethical practices. I chose the two pack plan with unlimited local and long distance calling for $50 a month, but I was actually paying around $70 because of all the hidden fees. I added dial up internet service so my final bill was around 85$ give or take a couple dollars. For the past 3-4 months my bills have gotten more and more expensive, of course i have to call them every month just to get them to correct my bill! What kind of service is that? I am a consumer and they are trying to rip me off, but I am still a "valued customer", What they do is borderline illegal, definitely unethical, and completely low. They take advantage of their valued customers, and I will not stand for it! I am not rich, I am not a president of some huge company, I am a working class woman and I will not be taken advantage of by unscrupulous monoplizing corporations! They also signed me up for the newest DSL service, which I never asked for! They sent me a modem in the mail, without my consent. And now I am paying 75$ for a modem that has been returned to the company! I am definitely switching service providers. If I had the money, then I would sue, but they know that I am no threat to them because I stand alone, mostly. What can we do to preserve our rights of free market? Where we have a choice of who to take our business with.

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Alan
,
Jun 17, 2008 5:01 am EDT

They did the same to me in a slightly different way promising me free long distance by me switching to DSL and getting rid of cable and giving me 65.00 dollars to switch they came to my house to sell me on this bunk. They switched me but airight but I never recieved the long distance change, once I made the change they said it was to late I needed to complain within 30 Days, NICE WAY to do business. In my opinion every time I deal with ATT theres always a catch or scam attached.

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T
2:31 pm EDT

AT&T hiring non certified people

Hi,

I worked for a year, I was told that nobody had certified and they did not hired even MCSE or Network plus certified people are hired and they messed. Isn't this false practice.

Some of them even do not about self repelicating virus. They used remove in normal which used to get more damaged computer and I had to do pc system restore every this. Is n't this false practice. I think so that, this should stop.

Thank you,

Well wisher.

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4:20 pm EDT

AT&T no rebate coupon recieved

It has been 2 months since I have started my "new" AT&T DSL high speed internet. As a first time DSL customer, I was told I would get DSL for $10.00 a month instead of the $20.00 regular price. Along with this, I would also get a rebate coupon for the price of the Gateway hardware which was $89.00. Which I was told at the time that it would only be a short time before I would get the coupon at the AT&T rewards website. What a joke!
I still have not had any luck at the website, and have been billed for the full
$89.00 plus $20.00 instead of the agreed $10.00 for the service. When I call, they just tell me to try again because it still may be too soon.
I was not too soon to bill me at full price. but for me to try to recieve my rebates and get the service at the promised price, they do not try to straighten things out but just choose to ignore it. If I ever get this straightened out I will find a new carrier with better customer service, thus far AT&T has provided no customer service at all.

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scristaldi
,
Nov 11, 2008 10:58 am EST

AT&T's DSL service is much slower than suggested 768k. You can not get any decent web site service or help. I have waited on the phone on hold for over an hour to talk to someone about my bill.

STAY AWAY!

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K
8:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AT&T customer service

I have 4 phones with AT&T. My phone frequently has dropped calls, poor connections, or no service available. To complain and get support is so time consuming and nothing is resolved. I have overcharges on my bill and again to get it adjusted is so time consuming. There may be a partial or no adjustment for the overcharge. I yrt to uprade my phone and they mess up the order and it gets cancelled. Now I try again to upgrade and they say I already upgrade. Every time I try to get some resolution with customer service it is a long wait, - I get transferred one or more times - wait again - with little or no resolution. Why do I not switch? The three other phone users think the phone is OK and other services may not be any better. If I had the time I would sue them for breach of contract.

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TAG your IT
, US
Nov 25, 2009 12:59 am EST

On November 24, 2009, I called AT&T to cancel my wireless service, because after a year, I have had it with their poor cellular coverage. AT&T "customer service" transfered me to their Technical Support Department. They checked the coverage map and confirmed that 3G coverage is poor in the area where I live. Their advise: get rid of the iPhone and get a 2G phone; it will be cheaper too. I explained that I just wanted to close the account. They said that because the problem was due to poor cellular coverage, they would waive the Early Termination Fee (ETF); however, because I had an iPhone, I would have to physically take the phone to a Corporate AT&T store. I drove the 11 miles to my nearest AT&T store.

At the store, they claimed that they do not deal with closing accounts or giving refunds, this was something that could only be handled by the Customer Service Department via phone. They were kind enough to dial the phone for me. At the store, I was on their phone for over 1 hour and 40 minutes on a single phone call in which I dealt with two managers and two Technical Support people. During the phone call, I was told that stores do not give refunds, then I was told that for some strange reason, stores are not aware that they are the only ones authorized to waive ETFs. I had the manager who told me this on the phone speak with the store manager. The store manager told me that what the manager on the phone made no sense to him. The manager on the phone then put me on hold for an additional 20 minutes only to come back and tell me that he was wrong, there was no way AT&T could waive the ETFs.

In review, AT&T told me to go to an AT&T store in order to have their waive their ETFs. I drove all the way to Emeryville AT&T store only to waste over 1 hour and 40 minutes on their phone for them to change their response several times and come out empty handed.

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Mike McCombs
, US
Apr 13, 2009 2:03 am EDT

Kevin, go with sprint. Have used them for years. What few problems I have had were resolved, some times not quikly enough to suit me, but they WERE resolved to my satisfaction. Illegitimi nil carborundum.

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K
5:33 pm EDT

AT&T being billed for this???

I dont know and understand why i am being charged for this with the number [protected]. I am being charged for $13. 49 and for what i dont know. It also should have been canceled since the month of march. Also shouldnt be charged for this for that amount. So please cancel it. Like i said it should be canceled back in may. Please explain to me why i am still being charged for this? I am very angry for that. And for the people whom i spoke with to cancel it, not charge it. Thank you very much. I will be expecting this to be canceled and off my statement. Also would like a copy sent to me stating its been canceled! Thank you for your time. . !

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V
9:51 am EDT

AT&T phone services bellsouth

Due to horrible customer service, we switched from Bellsouth telephone to Vonage. Bellsouth refused to release the phone number for two months (I had to call three times to get it released to Vonage). They finally released the number to Vonage but continued to bill me for the two months that I should have been switched off by them (I was already using Vonage with a virtual number rather than my normal phone number I'd had for 20 yrs). I finally paid the invoice (final billing) for $115.39 even though I disagreed that I should pay it. About two months later I rec'vd a check from AT&T for "overpayment of final billing". I thought 'great, they finally did the right thing and decided I didn't owe it'. WRONG! They then turned the account over to a collection agency, Focus Receivables. At first I ignored the calls because I knew it was incorrect. Finally I started calling the collection agency back. Again, it took several times to get through to anyone. They argued with me about the billing and told me I owed it. I again sent a check to AT&T for another $115.39. I AGAIN receive a check back for 'overpayment of final billing". So now, I call AT&T and ask them WHY I KEEP GETTING PHONE CALLS FROM FOCUS RECEIVABLES BUT GET A REFUND CHECK BACK TWICE. AT&T then proceeds to tell me that the three digit number after my phone number was the incorrect no. and was credited to an account that was not active so they sent me the check back. They didn't bother checking the phone number which, AGAIN, had been my phone number for the last 20 yrs. They didn't bother checking the name on the account. They simply sent the check back. What would YOU think? You are paid up and it's all a misunderstanding, right? No. Not with AT&T. Now after I find out why they keep doing what they do, and they tell me it's my fault because the three digits AFTER MY PHONE NUMBER OF THE LAST 20 YRS was incorrect that I was turned over to the collection agency. I told them that I disputed the collection handover and they will do nothing to clear this up. I complained profusedly but they will not rectify the problem on their end. Of course, Focus Receivables only sees this as a collection and will not clear it up with my credit.
I have a complaint on AT&T's customer service, their lack of due diligence in looking at the phone number and crediting my phone number account, and for not taking this out of collections even though I tried paying my bill in the first place (TWICE). I also have a complaint because they refused to turn the phone number over to Vonage for two months and charged me for it because of THEIR REFUSAL to turn over the number. This is a problem with AT&T anyway because they are losing customers to Vonage. Gee, do you think it might have something to do with their lousy customer service?

Vicki

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G
Gainesville, FL
, US
Sep 04, 2009 1:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Consumers beware...if you are having problems with your line and you call in to have it checked and you don't have their "service plan, " then pay attention. Bellsouth/at&t will automatically charge you ~$90 if "they determine" that your problem is inside your home, without prior notification or further investigation. They use to come out and determine if the problem was theirs or yours and give you the option to have them fix any internal wiring for a fee/rate, but now they must be desperate for money.

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dlbott
DeRidder, US
May 12, 2009 5:43 pm EDT

they have lost us as customers. just spent over an hour on phone and still could not get anything straight. could not even talk to a supervisor. tell you that you have to write a letter.

that did it for me. I am not going to write a letter. just going to switch to another service provider.

idiots...

lost the type of loyal consumer that makes profit margins.

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Wonda
Horsshoe Beach, US
Apr 04, 2009 7:12 pm EDT

Bellsouth/ATT is a bunch of liears we have been waiting for DSL for over (5) years Outside of Horseshoe Beach Florida and they keep saying it is coming but nothing is showing it... I don't recommend anyone to use Bellsouth/Att...

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ibpod
Hayes, US
Jan 21, 2009 12:43 pm EST

Bellsouth/ATT is defenitely going out of business as it exsists. I would love to be a dsl customer but I am not elegible. DSL is available all arround me but just not for me. Go Figure. No one will say why just not available. Ov course They want to start providing "CABLE TV SERVICE" to the most affluant and populated areas skipping all other areas. I say tell them NO. This bunch of BOZOS is not worthy of keeping the name ATT. ATT, once the pinecal of technology, in now a joke. Internet startups have better technology and service than this once mighty shadow of its former self. I don't blame the individuals but rather the corprate attitude of to hell with the customers. Well as ATT o longer is a monoply competition is certainly eating into their base. I expect in 10 tears or less Att will be a obsolete term.

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D
4:43 pm EDT

AT&T lies and deceit

I will never use AT&T again, in fact, I never want to hear their names mentioned in my house. For the past 4 months I have lived with their lies and deceit and now for my patience and loyalty, they have rewarded me with a $2354 phone bill, (my monthly average is always around $160.)
Back in January, we were using a third party dial-up service for our internet. We had 2 lines that were on the AT&T Unlimited Calling Plan. In January we were informed from our third party internet service that as of Feb. 1 we would have to dial to a long-distance number in order to get our dial-up. They went ahead and started using that long-distance number in Jan. and subsequently, we received a letter from AT&T stating that we were in "violation" of the Unlimited Calling Plan. So I called and spoke to woman named Michelle. If by the way, you ever get this Michelle in the AT&T Long Distance Department...RUN! She is a back-stabbing cold, blooded woman who knows not the meaning of Customer Service.
Anyway, I agreed that we were to be finding another source for high speed internet and that we could stop using the long-distance dial-up until the end of the month but after that we would have no choice. We called up AT&T to try to set up for DSL on our internet line and informed them that we needed it by the end of the month. They said no problem, they would have the modem sent out just in time. Guess what...February came and there was no modem. I kept calling and spent hours on the phone with them trying to get the DSL set up and every time I calle, they promised to overnight the modem so that I could get it installed. But the next day...no modem. This went on for 2 more weeks, all the while we are in "violation" of the Unlimited Calling Plan. So finally, we get the modem but we also get a letter from AT&T Stating that this is the 2nd Offense and that the line is no longer eligible for the Unlimited Calling plan. I called back to AT&T and spoked to a woman who was very understanding and said that she was changing the account back to the Unlimited and would make the corrections on the bill. A week later, I received a bill that was quite a bit higher than what it should be so I called into AT&T. I got a not so understanding and not so pleasant woman who told me that because it was a second offense, that when the other woman had changed to account, it went right back. She said that she would have to have a manager call me back.
The next day I did receive a call from another not so freindly person and she called and spoke to Michelle who told her absolutely not, she would not change my account back to the unlimited because she had talked to me and told me not to use it.
I tried calling Michelle personally to speak to her but I kept having to leave messages and she only called me once to leave me a snotty message that she did not care what kind of problems that I had, she was not going to change back the account period and that I needed to get me another long distance plan because as they had it now, there was no plan and I was racking up charges . That was the last I heard of Michell.
I tried contacting the Corporate Offices and they put me in contact with someone else who was useless and simply explained to me that my problem was that AT&T and AT&T Long Distance are two seperate entities and so if I was dealing with AT&T and they told me that it was OK they would take care of it, well they had no right to speak for AT&T long distance and that they would not honor what AT&T told me...WHAT?
Then this woman told me that she would "take care" of my bill to this point if I would call and set up another long distance plan for that line, which I did. Now stupid me, I assumed that by "taking care' of my bill, she was going to honor the unlimited calling plan up to that point since that was what I had been assuming I was under and had never received a call back stating otherwise. I called and the only plan that I could get without being locked into it for a year, and I WAS going to switch companies, was to get .05/min which for what I had now on the one line would not be that much more. Like I said, stupid me. I received my bill this week for the $2, 354 . By taking care of me, she simply went all the way back and figured it by the .05/min and not only did they screw up the line in question, they also took the other, perfectly fine line, the line that my husband works on and talks on ALL day long, and figured it by .05/min.
I called once again to AT&T and was told that the bill was right and that because they are under the same account, they took both lines off the Unlimited Plan and put them together on the .05/min plan. On top of all of this, they charged me $70 for switching plans! They so graciously told me that they would give me a credit of some $900 out of "curteousy" to me. Really? They are so sweet to do ME that favor!
So the lesson that I learned from all of this...if you are looking to get screwed, go to AT&T. They do a good job of it and then make you out to be the bad guy.

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1:01 pm EDT

AT&T bad service

I got an AT&T Universal Card in the U.S. way back when it first came out. "No Annual Fee for Life" they said. Great! I moved to Canada in the late 90's and it was still an excellent card to use whenever I traveled back in the States. And it stayed great for me until late 2007/early 2008. Suddenly, my statements began to arrive very late--well after the payment due date. This cause me several problems which I will not go into here. I understand that tracking the balance due and making sure all payments arrive on time is my responsibility. The problem I am having is that AT&T is still not properly addressing my statements, which probably contributes to the slow delivery. I have been trying by phone and my mail to inform them of my proper address here in Canada. And it's not too difficult: Name; P.O. Box; City, Province, Postal Code and Country.

They can't do it! They keep messing it up, saying "Can" instead of "Canada". Or (finally) getting "Canada" written and then using "00001" for my postal code. (I'm sure "00001" means something to AT&T but it is meaningless to Canada Post.) My complaints thus far have been brushed aside: "We mail everything on time" (Yes, but not properly addressed) or "Hmm. The computer won't let me do that."

Come on AT&T! This is the 21st century. Canada and Canadian Postal Codes have been around for a while now. This ain't rocket science. AT&T should be embarrassed. I think they are hoping they can just tell me to buzz off and give up. Not sure I want to let them get away with that. My fellow Americans, if the U.S. wants to be competitive in a global market, this is a no-brainer. Canadians, you should feel insulted! Being able to send a properly-addressed letter in both countries, is that beyond AT&T's capacity?

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7:13 pm EDT

AT&T fraudulent charges!

Approximately six months ago two charges for communication purchases began showing up on my wireless bill. I refused to pay for something I did not authorize or order. I sent in my regular payment with a written request to remove these charges from my wireless bill. AT&T has not responded and temporarily suspended my service for past due amount. The only past due amount on my wireless bill is the bogus charges for Bid4Prizes3 and RingtoneChnl7 both by Mortricity with a total of $9.99 each.

I have told AT&T I do not use my cell phone for downloads, texting or any other features except phone calls. My monthly service bill has always been approximately $45/month. I never exceed minutes and my past history as a customer should be able to prove that. I want to know how the wireless services can cut off someone's service for past due amounts that are bogus.

Please let me know if there is a legal way of having my service reconnected without a service fee. I have informed AT&T that I am not paying for something I did not order, authorize and I feel I am within my rights not to pay for fraudulent charges by this bogus scamming company.

Thank you.

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5:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AT&T Poor customer service

During the past week I attempted to order service with AT&T Wireless. When their credit department was unable to access my credit report I was directed to contact Equifax. I contacted Equifax and determined that my telephone numbers needed updating and this would be completed in 72 hours. When I called AT&T Wireless back, 4 days later the representative I spoke with, Michelle Seymour, placed me on hold to check with their credit department. She stated they were trying to call me and placed me on hold. When she came back on the line I asked how they could call me when I'm currently on the telephone with her. She did not answer this question directly and continued to state that they must contact me. When I asked to speak to a supervisor she refused. When I pressed the issue of a customer complaint she provided the following address, P.O. Box 755, Atwater, CA 95301. After two 30 minute calls and the company's refusal to connect me with a supervisor. I've determined that AT&T is not a company I will do business with.

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Scott7777
Orlando, US
Mar 24, 2014 10:01 am EDT

AT&T Retail Stores are now ripping people off by signing you up for this new Next Plan and not explaining that you will be paying $559.99 plus tax (for new iphone C) over monthly installments. DO NOT GET SUCKERED INTO THIS BY THE RETAIL STORES !

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VesLan
San Gabriel, US
Feb 03, 2014 1:37 pm EST

AT&T is a such a bull ###. They just care about the payment. Never care about customer. Their technique support is a dog ###. They can never help you out with the serious problem. Don't open any contract on AT&T forever. Really bad service ever!

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Rnwk
San ant, US
Jan 15, 2010 10:06 am EST

I try not to contact AT&T Wireless, if I don't have. The worst customer service ever! Every time I call AT&T, I am end up speaking with 2-4 reps due to the their lack of the product infos & bad customer service. I asked for the Manager, the supervisor said Manager does not talk to the customers and they do not have the time talk.? I will be writing a letter to the company CEO about the my recent call experience with reps. I will not conduct any types business with AT&T, once my contract is up for renewal.

Bad customer service ever!

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Champain IL
Champaign, US
Aug 26, 2009 4:10 pm EDT

It is very nice to know that someone else had the same problem as I do. I tried to transfer my family plan from another wireless provider to AT&T after they sent me an email about their discount through corporate sponshorship and I decided to give it a try. After almost wasting half day going through their website (badly designed) and figured out how to transfer all of my numbers and placed the order. I received order cancellation next day. I called the following day inquiring why and they told me that their credit check through Equifax has meant that they require >$500 deposit for each of the 4 phones I ordered, this means I have bad credit. When I ask them to show me what credit score they are getting as it contradicts with what I had just checked a couple of months ago and my credit is more than excellent. They refused to tell me and the supervisor I spoke to after >30min wait did the same.

Yes, I agree with you AT&T is not the company I thought they are. It has completely changed my perception of this company. To me, it is absuing customer's personal information and trust. It does not worth my time at all.

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8:09 pm EDT

AT&T waiving early out fee is a fraud!

When I moved from Victor, Colorado, where I'd had no service for the entire two years I lived there, the customer service representative named Shanara told me all I needed to do was fax her my new address and something with my new address on it, like a utility bill, and my early out fee would be waived. I sent her what I could find at the time as I didn't have a utility bill for my new address. I hadn't moved in there yet! No one ever contacted me to say they got the fax and everything was fine or that there was a problem with my proof of address. THREE MONTHS LATER I received a notice from a collection agency saying that I now owed NOT the original 175.00 early out fee, but more like 215.00! I contacted AT&T and told them about Shanara and how I had faxed her all the information. They took my phone number and said that they would call me back. Approximately 2 hours later I received a call and was told to FAX proof of my address which I did. About three hours after that, a supervisor named Michael called and told me that the information I faxed them was what they were looking for and I would NOT receive any more notices and this would STOP the collection process.

Now FIVE MONTHS after my original fax, I received a VERY nasty call from that same collection agency. Bottom line is that AT&T's so called "waiving of the early" is a lie! I intend to take my whole paper trail to the BBB first thing in the morning and file a formal complaint.

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fas933
Bakersfield, US
Apr 07, 2014 4:09 pm EDT

I have multiple family lines... My daughter moved and got a different service and different number... I tried to cancel the line for her and was told there was a year left on that contract and I would have to pay $225 etf... I tried to limit the services on that line to the minimum but was told that since it was a smart phone I couldn't limit services... That is a scam! Just because it is labelled a smart phone doesn't mean it is used for anything more than calling or texting... So if your cellphone can be found in that category you must have and be charged for a data plan and that my friends makes it a scam

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min88001nm
Fairacres, US
Aug 26, 2011 5:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On August 15, 2017 I terminated my phone service, since my contract was ending the
middle of this month. I refused to continue with this pathetic company because of
ongoing rude incompetent customer service, bad reception: ongoing dropped calls,
changes in billing practices they did to me without notice, and giving me a new phone
number that was NOT kept out of circulation long enough, where I'm still getting calls for
the person who had this number. I started my service in middle of 8/2017 and just
because I cancelled my service "only a few days" before the contract ended they are
charging me a substantial $60. After spending almost 2 hours on the phone with 4 ill-
mannered reps that included: Frederic Cooper, then transferred to a Jessie, and then
passed off to a supervisor Deuel Smith, and then to an arrogant Christina Bradley in the
Billing dispute dept. made for one horrific phone call. I've explained to all these reps that
I had to find alternate phone service so that I could have my phone number ported over
to the new phone company, because I was told by my new phone carrier that phone
numbers being ported over could take up to 48 hours to transfer over. I was told by AT&T
that I needed to cancel on the 18th, and I told them that if I did that I would not be able
to have ported over my number. This company feels they can do whatever they damn
well please when it comes to their inappropriate billing practices. When I started my
service with them in August of 2017 I paid for my phone usage as I used my phone, and
then when they gave me a new phone number they abrubtly billed me 1 month in
advance for phone service without giving me proper notice! I called and complained
and after speaking with a handful of reps, I finally got thru to a "manager" who
apologized to me and put the billing back to "pay as you go" basis, then they abrubtly
switched me back to paying 1 month in advance for services. When I called in about this
switch in billing, they simply said "we cannot put you back into the "pay as you go"
billing and said it was company policy...I swear to god they make up their own policies as
they see fit, on a day to day basis - totally shady business dealing going on here with
this unethical business practice! And then to add the icing to the cake, this arrogant
Christina Bradley asked me why I wanted to discontinue my service. If she just would
have looked thru my call history in the computer and seen all the problematic issues I
had with this horrific company, she could have saved herself the incompetent
embarrassement of her actions. I told her that I would not be sending in a dime for this
ridiculous cancellation fee for just cancelling my service just "a few days" before my
contract ended. I informed Ms. Bradley that if I was sent a bill for an early cancellation,
that I would pursue filing a complaint with the F.C.C., Complaints Board, and the B.B.B.
and she basically kept on making excuses for all the problems that I had encountered
ever since I started service with this pathetic phone company. I became so annoyed by
her aweless phone etiquette, I hung up on her! Today, August 25, 2017 I received in the
mail a bill from AT&T in the amount of $68.61 in which I WILL NOT be paying a dime of,
as I indicated to her!

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SAYNOTOAT&T
Cedar City, US
Jul 29, 2011 4:19 pm EDT

In addition to $200 per line termination fee, i was also charged a month's service fees (Almost $471) to disconnect. At&t failed to respond to two letters asking for explanation of the fees. When i disputed and moved the lines to another carrier at&t sent my case to collection without ever responding to me as a customer. Exceptionally poor business practice.

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C Walker
Wixom, US
Jan 31, 2010 9:24 am EST

I have been a customer of this at&t for years. Phone line, internet and Mobile. I have had problems with all three services. I dropped my phone line service due to high costs. My mobile service is contracted till Feb 2017, and have been having lossy service, which includes dropped calls, poor connection and noise. Called numerous times, they sent me another phone Oct 2017, didn't correct the problems. I called regarding same problems, talked to a manager of customer service which she stated that I have an old phone and to upgrade to a newer phone which would get me into another contract. Are you kidding? The phone is not the problem I stated and do you think I want to honor a another contract with your company when your service stinks? She replied and said there is nothing they can do then for me. The problems worsend due to my contract ending soon. My friends have the same problems with their service.
I was suppose to get a discounted rate for my DSL-high speed internet service since I have at&T mobile service. This lasted for a few months and then my bill was changed to basic for the same price.
Feb 9, 2017 when my contract ends and can't wait, to dump their junk.

Valerie
Valerie
, US
Apr 08, 2008 2:01 am EDT

In December of 2017 I thought I cancelled my contract with ATT Mobility, as we got very poor coverage in our local area. I asked to port my husband's business number to our new carrier, Alltel. Even though I asked what to do if Alltel was unable to port the number, I was never told I needed to call and cancel that line. Alltel was unable to port the number and it is evidently left open and I was charged two months of service on that account as well as the $175.00 buy out fee. In talking with their customer service people I was told it was my responsibility to learn what to do to change carriers and not their responsibility to tell us (me).

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MkStItCh
West Seneca, US
Apr 08, 2014 3:02 pm EDT

I don't think they are explaining the contract to you... When you got the service you probably got a GREAT deal on the phone with a 2 year contract... If you try to reduce the service, then they did not make the money they planned on making when you got that discount on the phone... Same thing with the ETF- They loose out on the deal so they want the profit they would have made.

All of this would have been explained when you signed up for the service.

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C Walker
Wixom, US
Jan 31, 2010 9:34 am EST

One more thing. My last 2 billing statemnts for the mobile had and extra monthly service charge of 20.00 added to my usual contract monthly service, no explanation. I refused to pay it unless they send my a detailed explaination of this extra charge

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Marcus
,
Aug 10, 2008 4:24 pm EDT

I agree with AT&T on this one. If you go to another carrier to port your number, and they're uable to do it, it's your responsibility to cancel that line of service with the old carrier. AT&T may not have even been notified that you were porting the number. The Altell rep may have simply entered a number wrong, causing the port to come back as not elligable. Its not AT&T's fault for charging you for service that you never told them to cancel.

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Paul McKiernan
,
May 12, 2008 9:23 am EDT

I completely agree with your statements!
You hve to check with these people THREE TIMES to make sure that they are doing their job.
I have nvere trusted ATT but they are the best carrier where I live.
Getting rid of them was the best thing you could have done!

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5:05 am EDT
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AT&T massive overbilling by att

I opened my wireless bill to find that I had been charged for over $3000 dollars for wireless internet that no one in my family used. It was charged to my daughter's telephone which did not even have a functional viewing screen. This charge came to me 3 months after I had the internet service on my phone disabled. I have tried to work with the company to get the charges reversed and they refused to be of assistance at the risk of losing a long-term customer. Have always paid for serviced I bought and live up to my side of the contract. This is disappointing and encourage anyone who uses AT&T wireless service to disconnect. I also advise anyone who is considering purchasing wireless to not get it from AT&T.

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Marlene
,
Jun 11, 2008 11:57 am EDT

I have similar story to the one posted. We were long timer customers of Cingular now AT&T. Recently got billed $2000 over the past 2 months for a charge listed as Xpress Internet usuage. Customer Service flat out said that the would give no credit for the charge, eventhough it was explained that the charges were impossible since some of the times (which can only be seen on the internet bill, not the shown and the paper bill of 10 pages sent to me) were either during my working hours of 9-5 or at 2, 3, or 4 am***when I don't know about you but my a** is sleeping because I work everyday. Oh, and they are all outgoing data. I have filed with the FCC but it seems that they are inundated with complaints. So if you want you bill to go from $50 a month to $800+ a month with no explanation. I highly recommend AT&T wireless.

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3:41 pm EDT

AT&T deficient & incompetence

It is really pitiful and unfortunate that one of the ex-best telephone companies in the usa has arrived to this point of inefficiency.

My husband and i spent more than 3 [three] hours in the telephone trying to talk to someone who may help us to transfer our telephone services to a new location. Besides that waste of our time and efforts, when getting to talk to a live person, –after repeated automatic answers-, we have been told that we had to pay for an advance deposit, even that i am a customer for more than 20 years with an excellent record of payment

When we objected that, the operator told us that this was due to a poor credit! This was an insult -- again, inefficient company with inefficient personnel who are not trained to look into the proper records.. –not only that, but i received an anonymous-undated letter confirming that equifax was the informant

As per the above mistreatment and lack of ethics as well as disrepect towards us, i am cancelling telephone line [protected] as of april 18, 2008

M.P.Martin-strader

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Cindy
,
Jun 16, 2008 11:04 am EDT

The terrible excuse for customer service at AT&T has finally convinced me to take my phone service business elsewhere. I was a longtime customer but the service has deteriorated to a degree that I will no longer tolerate. AT&T is sending workers out to ready our city lines for their U-verse cable and the workers just hook up and don't know anything about repair. When the people left they had damaged my telephone line and left me with no phone service. I tried to deal with what AT&T laughingly refers to as customer service but the standard answer that someone will be out in five days and the remark "You aren't the only AT&T customer, " made my decision to cancel my AT&T service. These workers are rude and belligerent. I told them I certainly was not the only AT&T customer and very shortly I would not be an AT&T customer at all. Gail Terreano, President of AT&T, Michigan, and Randall Stephenson, CEO in New York, better wise up. Pretty soon they will be Chief Executive Officers in charge of two paper cups and a string, which is what I'll use before I'll stay with AT&T.

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3:53 pm EDT

AT&T fraudulent bill charges

The bill for $115.04 is not correct because aas was stated to me that the #[protected] has been in service since 1994 and it has been charged to us. We know this is wrong because we didn't have this number or live at the address listed for this bill. We lived at 1919 24th St.N. and the prefix for that area of town was 323. In fact the number we had at this address we took to our next address at 335 15th. Pl. SW and kept that number until we moved to 1446 4th Way NW where our number was changed to this because the prefix in this area was 853 and we had to change it because Bellsouth wouldn't allow us to use the same number. The number we're being billed about was given to us in 2000 and was changed again in 2004 when we moved into our current address. We need you to check into this further because we don't intend on paying for fraudulent charges.

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9:16 am EDT
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AT&T here is what I did - and I got some response

The following is a copy of the complaint that I filed with the public service commission, the bbb, and also ga dept of consumer affairs. I made this complaint to the following companies on 3/18/08. As of today, march 26, I have had two calls from at&t consumer relations dept, who say that my check was processed yesterday, and I should receive in 1 week. We will see...

I urge everyone who has a complaint against at&t for their bogus and deceptive marketing to file complaints with these three companies.,.. And lets stop them from doing this to people.

At&t advertised on their website & on tv from 01/02/07 to current - you receive $125 cash back from them for switching from cable modem internet services to their fastacess dsl service.

Terms/conditions stated on their coupon-'to be eligible for the$125 cash back reward, you must switch from current cable high speed internet to fast access dsl ultra or higher between 1/2/07 and 1/31/08. Customer must be a new subscriber to fast access dls. Valid for only 1 dsl acct per local service address. Customer must return coupon w/ a cable modem service bill for processing within 90 calander days of fastaccess order date. Services must be active at the time of reward redemption processing. Cks will be mailed 4-6 wks after completion of redemption to eligible customers who retain qualifying services.'

I ordered fastaccess dsl ultra on 12/11/07. I mailed all info as required (3 times) I have yet to get my reward back & have spoken w/ the following people who have been absolutely no help at all.

1. 1/21/07-mary reward center

2. 01/25/07 mary - reward center

3. 01/25/07-stephanie 'reward center

4. 01/25/07 ' diane ' reward center

5. 01/25/07 'mrs. Matthews - at&t residential sales/service center-she issued me a 4th coupon, the reward did finally show received on line after this and that it would be processed on 3/06/08.

6. 03/07/08-kristen-reward center

7. 03/07/08-jada ' at&t residential sales/service

8. 03/07/08 ' cathy 'reward center

9. 3/17/08-mrs. Brown-at&t res sales/service

10. 03/17/08 - darrel-reward center

All the reward center reps tell me is that the reward shows disqualified - they don't know why. They tell me 2 call at&t res/sales/service.

This is ridiculous. At&t advertised a cash back reward, and I changed services, based on that promotion. I am fully qualified to receive the cash back that they offered. They have been jerking me around for over 3 months on what should have taken one. They are practicing deceptive advertising. As of today, this has still not been resolved.

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ajnonhenson
,
Nov 18, 2008 4:18 pm EST

Not a complaint...an answer to the complaints. I just went to the website att.com/rewardscenter: website worked PERFECTLY! Hint: type the address EXCATLY as written. Do not put a www. or a http:// in front of the address. The webpage simple asks 2 questions and you find the date that your rebate will be mailed. EASY...when the directions are followed !

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Fuzzbean
, US
Apr 16, 2011 5:27 am EDT

Me too. Tricked by AT&T and their phony rebate offer.

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dsid2000
charlotte, US
Apr 05, 2011 3:08 pm EDT

Surprise, surprise, I was duped too by AT&T. I got dryline DSL after the website and sales person promoted at $100 switch from cable offer. I patiently waited 6 months and 2 phone calls later, they say I don't qualify. First they said it doesn't apply to the promotional rate I have. After I exhausted that avenue, they said didn't qualify because I didn't have a local phone line service. Both instances I pointed to the the terms & condition that I had printed out and no where does it say either of these fictitious stipulations. They said check the website. Obviously the terms had changed since August and they have revised it since. This is the 2nd time dealing with AT&T service and I've learned my lesson. Shame on me. Canceling today!

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Jorge Rod
Houston, US
Jan 25, 2011 10:29 pm EST

It is January 2011 and is still happening... I switched to AT&T because they offered a rebate for the wireless modem now they say that i should have also a landline. I told them that nowhere during the online application that was explained, of course they told me to read the terms. Now, I enrolled on a plan call High Speed Internet - DSL Elite (and that is what it's shown in my bill) which stills advertise the free modem but when I call the rewards center and ask for my rebate they told me that I did not qualify 'cause i am enroll on a plan call DSL Direct which do not have that rebate available... all this is just a SCAM...misleading advertisement and not unethical practices

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yellowfeather
Jonesville, US
Aug 03, 2010 11:42 am EDT

I had trouble at first because it said i wasn't in the system. So i called them on the phone. Gave it about 2 days checked again, and i had no trouble finding it. Just like someone else said type it in exactly right and zapafly came up and i clicked on that link and it took me straight to it. I typed in my home telephone number and it showed me my status of my reward. You need to know it will take 4-6 weeks to get your card in the mail. I know people who have gotten theres already. It is not a scam or bogus info. They will do what they say, you have to be patient.

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CarrieBL
Greenacres, US
Sep 21, 2009 9:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I wish I had reviewed these comments before purchasing the AT&T fast access DSL. I was also enticed to AT&T by the two rebate offers totalling $125. The AT&T store rep in West Palm Beach, FL helped me to complete the rebate forms, which were mailed within a week of the purchase (in July 2009). After waiting the required six to eight weeks for the rebates, I checked the status on line and learned that one rebate "expired - customer not qualified" -- and the other was "disqualified -- did not purchase all services required". I am incredulous since I followed the procedures precisely. So either the rep mislead me to make the sale, or the company is indulging in deceptive and fraudulent practices. Seems to me all these negative comments and other consequences will likely result in greater monetary losses than the promised rebate amounts denied to the customers. I have already discouraged one potential customer who was considering a switch from Comcast to AT&T...and I'm not done yet!

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Chris
Jacksonville, US
Jun 02, 2009 6:19 pm EDT

Does anyone have a copy of the original rebate form earlier this year which does not include the "local phone service" stipulation?

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Bill
Costa Mesa, US
May 30, 2009 12:34 am EDT

I have the same problem. The promised rebates have still not arrived after 6 months. I have spent about 25 hours of my own time trying to get help from AT&T to collect my $100 ( a closer rebate if I subscribe before leaving the store) and $50 (new AT&T DSL customer) rebates. Signed up for DSL service in December 2008 and it is now June 2009. I finally got a $150 credit to my acccount today, but I believe that they just wanted me to go away; I don't think that the $150 credit was from their rebate program. I complained to the FCC and BBB, and have prepared letters to send to ATT upper management. In my opinion, AT&T is purposely misleading customers and is engaged in deceptive and unethical business practices to make sales. Also, the "legitimate" rebates they advertise are overly complex and require special knowledge to redeem. To complicate things further, AT&T is not interested in helping you to redeem rebates; I think they would prefer that you just forget about them or give up trying to get them. Oh, yes, and there was another rebate, $79.99 for the modem. After filling out and sending in the paperwork, they somehow lost it and I had to do it twice. I'm still wating for that rebate as well, but they tell me it is coming. I even contacted the AT&T Ethics Hotline and they could care less.

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Marc
Charleston, US
May 19, 2009 12:50 pm EDT

I've just experienced the same issue and now see online that I'm not alone. I switched from Comcast Internet service to AT&T because it looked like a great deal $125 back as long as I mailed in the coupon with a copy of the Comcast bill. I diligently read their terms and conditions and then send in the rebate documents and never heard back from them. Finally I check on their website and learnt that the rebate was disqualified.

I called the Rebate Center and they told me to call Customer Service and have them conference in the Rebate Center, after being on hold for 15 mins, they told me I did not have a landline that is required. I insisted that I never saw that requirement anywhere. They then transferred me to the Rebate Center. They said the landline requirement was in the Terms and Conditions and that I should check their website.

This is frustrating! NO mentioned is made anywhere in their flyer or rebate information of a landline requirement.

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Rebecca R. Douglas
Evansville, US
May 07, 2009 9:37 am EDT

I switched over my Internet over 3 months ago and they said that they had mail it to my address but they said there was a problem with my address and they had sent it out and that it had been processed. They tried to give me a credit but I said no because they did noy live up to there part of the contract. So as of this Friday 5-8-09 it will be disconnected they were really calling me a lier and a thief.

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6:26 pm EDT

AT&T afni collection for paid at&t bill!

I paid an AT&T Cell phone account in full for my son in 2005. Over $500 because he closed account before his contract ran out. Received paid notice from AT&T. Reason he closed is because he could not get service in our area with this company, proven at that time our area was not in there service zone, no towers. Later AT&T became cingular we received a bill from them for 59.90 on the same account that was already paid. Called and they said it was taken care of. Did not hear from them again.

2 months ago we received a bill from cingular for same amount and just ignored it. We have now received a bill from AFNI collections informing us we can settle this for 29.95. Why should I pay again for a bill that was paid in full in 2005? Called Cingular and they said it was out of their hands since it was turned over to AFNI.

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LISA LAVIN
, US
Mar 27, 2013 12:52 pm EDT

They just gave me a Bill for close to $ 7, 000 for a cell phone I reported stolen in 2004.
They AFNI CO, claim they were sending Bills for me to pay, , I received NOTHING from them until this big Bill.
I will not pay anything and if they want to take me to Court, go ahead I have proof.
They accused both my Mother and I of being Liars.
I WILL NOT PAY THOSE SCAMER'S 1 RED CENT.

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john k martin
Waynesboro, US
May 22, 2010 10:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i paid a old at&t bill through afni 8 monts ago, at&t says its sill showing not paid i have a cancel check to prove i did so my acc# with at&t then was my phone#[protected], please take this off as unpaid, john martin po box 1353 waynesboro tn 38485, my contact # is [protected] or [protected], yall said it would be taken off and so far has not, please correct this erro

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john k martin
Waynesboro, US
May 22, 2010 10:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i john k martin paid anfi a at&t bill 8 monts ago and at&t says its still not paid, my ss is [protected] phone # was [protected] my adress is john martin po box 1353 waynesboro tn 38485, and its still on my credit report, i have a cancel check to prove it, yall said it would be turned in as paid in full, its ben paid so please thke it off my report, u can contact me at [protected] or the address above, my e mail is secondchance1962@yahoo.com i ask yall to correct this soon as can, , yours truly john k martin

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2:31 pm EDT

AT&T scam and fraud!

On Feb 16, 2008 a sales representative contracted out by AT&T was going door-to-door in my neighborhood. The representatives name was Robert Collins and his Sales Rep ID# was SCA7VN9W. He showed me a ton of paperwork and informed me that he could significantly reduce how much I pay each month for my long distance service. He showed me graphs and spreadsheets from his notebook. He had an AT&T identification badge and he had a representative from AT&T call my house while he was here to confirm my new long distance plan. The representative informed me that because I was going to get the Triple Choice Bundle Pricing the cost of the new plan ($26.99) would only be about $2.00. Upon receiving my AT&T bill on March 13, 2008 I noticed that I was charged the pro-rated version of the $26.99 plan and that subsequent months my long distance charge would be the full $26.99. There never was any savings shown. I called AT&T's billing department and the rep there stated that I was right, there was no benefit to the new plan that I had been tricked into signing up for. I gave the information about the scrupulous door-to-door sales rep to the billing department and they stated the matter would be handled internally. I have to admit I was please with the honesty of the billing department. They changed my plan back to what it was and refunded my pro-rated portion of the bill. My complaint is that AT&T sponsored this dishonest sales rep and had no problem with when he signed me up. AT&T only had an issue when I discovered that I had been swindled. This can't be how we allow big business to operate.

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Josh Hylton
,
Nov 12, 2008 11:59 am EST

I live in a subburb of Orlando, FL and recently had a sales person, named "Eligio Bonilla", Sales Rep ID MITBCF150. He was a bit annoying with his constant lame attempts to make jokes and his overusing of my name but I chalked that up to him being young and probably inexperienced.

His pitch sounded good, he promised me that AT&T DSL guaranteed 6.0mps and that Dish included with tax would be $82.48, which is much lower then my current Brighthouse configuration. We signed after multiple reassurances that there would be "zero setup or install fee's or equipment fee's" and that there would absolutely NOT be a contract.. He said there were perks for doing a contract for 24 months but we didn't have to. Great.

.. so after he left I got online and started checking things out. I noticed his claim of the guaranteed 6.0mps DSl was unfounded, the website said "up to" so I called... turns out, he signed me up for 3.0 since 6.0 wasn't available (he clearly knew this as he signed me up for 3 after telling me 6) and the price was about $25 a mont more then he quoted.

The DISH service got worse, I called them next to confirm and it turns out he did sign me up for a contract and that there would be monthly fee's he insisted were not there. This guy just straight up lied to my wife and I and said anything he could to get us to sign up. As a sales person myself, I should have recognized those initial signs as what they really were, red flags of a misleading salesperson.

Even with the fee's, it's still probably cheaper then my current cable setup, however, for principal, we canceled and will never utilize AT&T again. Trying to call them to complain was nearly impossible. The AT&T days of old are most certainly gone.

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9:27 am EDT

AT&T rebate not received!

I'm just adding to the list of AT&T rebate complaints that are already online. Again just another case where the rebate never made it to me. I followed up and kept track of my forms and still nothing, no recourse, and nowhere else to go.

Submitted in September. Customer Service recording says it was processed in October and I'll receive it in 3 weeks. Never received. Called in January and wasn't sure if that message meant 3 weeks after it was processed or 3 weeks after my call. Called again in March and got the same message so I assume I was supposed to get it in November. Never received anything and now the website is down.

AT&T has a nice clause in the fine print that tries to release them from any liability it states "AT&T and it's Fullment Company assume no liability for lost, late, damaged, misdirected, or postage-duemail or requests that fail to be properly delivered to the address stated on the order form for any reason..." Is that legal or is that too general?

Sounds sketchy to me. According to that clause they could do any number of fraudulent things to get out of delivering these rebate cards or prevent them from getting used up before the expiration date so they are not liable for the expenses. AT&T could technically not send any of them, or send them to a different address, or an employee could steal a bunch, or they could demagnetize them (so if you were lucky enough to actually get it, it wouldn't work)... who knows. In the end we the consumers get zilch and have no way to fight back.

I wonder how many other people have had issues with these damn rebates. From what I've found online it seems like quite a few people for several AT&T products are complaining and the call centers are giving them the run-around. So many of us would never have purchased or signed up for service if we had known we wouldn't get our rebates. I also wonder how much time wasted we've all spent calling customer service. So if I waste 2 hours of accumulated time trying to follow up on this thing at $50/ hour... they owe me my $50 rebate AND another $100 for my time.

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aoifamontana
, US
Dec 24, 2010 9:38 pm EST

this is the number they gave me--[protected] AT&T when I called for my rebate, they said the've mailed my rebate 21 days ago...goodluck to us

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James F Rozell Jr
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Nov 17, 2008 10:04 am EST

hello all; I have been calling this phon # [protected]. I had a lady tell me that they were sorry it must have got lost in the mail again, and she would re issue me a new card that will be here in 7 to 10 bussiness days. It has been 20. So I will call again and tell her I am not going to forget about a 75.00 rebate as every time I use the phon, I remeber I paid 125.00 for a phon I could have got for free at BEST BUY for sighning a 2yr contract.

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Sharon Marshall
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Nov 05, 2008 2:06 pm EST

I bought 2 cell phones on July 8th and submitted my receipt on the 10th of July. I forgot to send the bar code and the boxes were gone. I got a letter asking for the number that was inside my phone so I went back to the store and Kevin Weiss opened the phones and we resubmitted the rebate form as directed to do by the letter. The letter was sent back and according to the online information you received it on August 8th. I checked the status of the rebate over the phone on September 22nd and was advised that the rebate was "in process". Today I called Customer Care and got no help regarding this rebate. Here is my rebate number: [protected]. It is now November 5th and I still have no rebate checks and no furter corresondence from AT&T. I've VERY frustrated to say the least. Please advise me on the status of my rebate. Thank you, Sharon Marshall

Frequently Asked Questions Versión en español

Manufacturer Offer Description Offer Value Date Received

AT&T [protected] AT&T IL/WI VISA Rebate 6/16-7/19/08 varies 08/08/2008

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AT&T [protected] AT&T IL/WI VISA Rebate 6/16-7/19/08 varies 07/10/2008

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steven collins
,
Oct 24, 2008 6:53 am EDT

It has been 2 1/2 months since I purchased an AT&T wireless phone, subject to a full rebate. I called the rebate number and was told that the phone model was not covered by the rebate program. In addition there was nothing they can do; I must speak to the sales rep. He continues to tell me that he has arranged for me to receive the rebate as promised. Sounds like a scam!

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James F Rozell Jr
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Oct 09, 2008 6:04 pm EDT

Hello all; I to have been scamed, I got the same automated line that it has been sent on sept 4. It is now oct 9, I guess I will hope for a class action lawsuit and get it back that way. Any lawyers in the house?

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thompson alphonso
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Oct 08, 2008 8:07 pm EDT

rebate was supposed to be e-mailed to us several days ago for thirty dollars but we never received it

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Kody Hughes
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Sep 29, 2008 8:04 pm EDT

On (Post Your Comment) they ask you: your attitude towards complaint, i clicked on agree. Yes i agree that its another scam by a big corporation. Why? Well first they wrote me telling me they received and again telling me they giving me my rebate of $50 in 6 to 8 weeks. Ok i seen 6 to 8 weeks, i haven't seen a check. Call and ask about it, they give me a website that not in run right now and why can't I talk to a real person on this 1-888 number?. Where is my card? Rebate recorder said it was sent Aug. 8 and should get it in 3 weeks; you do the math. P.S. IT SEPTEMBER .29

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larry heinl
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Sep 25, 2008 1:48 pm EDT

Its just another scam by a giant corporaton. Whatelse is new!

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bobbie white
,
Sep 23, 2008 8:43 am EDT

i called 866.852.8617 and the recording message said for my phone which i did receive the $50 rebate that it was shipped out march 28th...wow, how could this be when we just upgraded in july 2008...so weird - what a company...i think it is a rip off to get you in their store...i too will wait out the two year contract...and then move on to another - perhaps cellular...at least i can spread the word about at&t...

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bobbie white
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Sep 23, 2008 8:35 am EDT

i too received one rebate out of two...it is sad that a company will not follow through with what is promised. still waiting and hope i will get the second $50 for the second phone...afterall, i am intitled to this and want it...

ComplaintsBoard
P
9:56 am EST

AT&T never received rebate!

I ordered AT&T's high speed internet as part of a package on 8/31/07. As soon as I received my equipment I connected it and returned my rebate card with the sticker attached exactly as instructed. This was approximately September 7th. I began checking the status of the rebate in November because I had not received it. I was told at that time that it would be processed in December and to check back then. I called back in December and was told a check would be mailed on December 27th. After three weeks when I did not receive a check I called back in January. At that time I was told that because my service was ordered on the cusp of a change over it was "misplaced." Furthermore the representative told me that instead of a check of $79.00 check I would receive a $50 Visa gift card. I told them that was unacceptable and that I was promised a rebate for the equipment and that's what I wanted. He said he would resubmit the request for a check rebate and to check back in a week. I called back toward the end of January and spoke to another rep who told me the rebate would be processed the first part of February. It is 3/8/08 and I have still not received a check and when checking the website I received a message that they could find no record of my request. After holding for thirty minutes I spoke with a representative to who told me a check was mailed yesterday. I feel like I have been fed the line "the check's in the mail." If I do not receive the check I will call them back, but even if I do receive a check the way AT&T handle this matter was unacceptable. They lure people in by offering them rebates and deals that they fail to deliver. Then it is up to the consumer to try to straighten out a mess that they created -- presumably in hope that the customer will get tired and give up. This is not the only issue I had with AT&T regarding the service I ordered. They also misinformed me regarding service from the Dish Network that also took six months, repeated phone calls -- transferring from one rep to another and extreme frustration to straighten out. AT&T needs some lessons on customer satisfaction.

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Judy Dean
,
Mar 11, 2008 1:44 pm EDT

I too am getting shafted by AT&T over the high speed internet rebate. I ordered my service in August 2007. It was activated on Sept. 4, 2007. I immediately sent back the required Rebate Activation Sticker as directed. When I tried to follow up online, I got the message that my rebate request had not entered the system so I called and was told it would take 6 to 8 weeks. The first week of November 2007 I called and was told that they had no record of my request so I gave the rep all the information and she said it would be processed in 6 to 8 weeks. No check arrived, so I called on January 2, 2008, and was told by "Laurie" (ID #22032) that my claim had been denied, but that she would escalate my claim and it would take 6 to 8 weeks. I waited for a check, which never came, and called again today, March 11, 2008, only to be told by "Pauline" (ext. # 20859) that my claim had been denied on January 6 because I had never paid for a modem. I read to her from my bill the line item HSI Modem Package Charge Service date 9-4-07 for $49.99 which I most certainly paid. Pauline said she was submitting my claim for reprocessing and it would take 4 to 6 weeks. I am not going to wait 6 to 8 weeks again. I am going to wait one week and call back to see whether it has been denied again and if it is not resolved immediately, call back every single day until I get my rebate. I want to know how many people are getting shafted in this way. Just think - if AT&T does this to, say, 10,000 people across the country, that gives them $500,000 that they get to "borrow" from their customers for months and months absolutely interest free. What a racket! There ought to be a law. If I were more legally savvy, I would file a class action suit!

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Jimmy
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Mar 08, 2008 11:45 am EST

I too ordered high speed interenet service from att. I oplaced my order at an att store here in town on October 7th, 2007. I was told to submit the rebate for that would come with my modem for my $50.00 rebate check. No form came with the modem. I went back to the att store and spoke with the sales associate who helped me. She gave me a new form to mail in along with coipes of all the documebtation I would need. I mailed it in on October 25th. I checked on line for my rebate status on November 11th, and it was not there. When I called the rebate centere they said that I had not ent one in. I said yes I did and sent them by fax copies of everything I had sent in. They said it would be researched and I would recieve a call back. I never recieved a call back but on January 17th I looked on line just for fun to see if my rebate status had been updated and it showed that I must claim my rebate reward by January 21st. I claimed it right then and there. So I thought that finally Im gettin my check. I checked back 2 days later and the rebate center site said my reward would be fullfilled by Febuary 7th. I called and asked what that meant and they said the day the check is scheduled to go out. It is now March 8th and I went to the mailbox and still no check. This is just getting redicuolous. When am I going to get my money becasue sure as heck if I owed att $50.00 they wouldnt wait around 4 months to collect from me!

ComplaintsBoard
A
6:29 am EST

AT&T billing issues!

I own a company that uses AT&T business line services, from the conception of the company until now I have made every payment on time and usually a few weeks before it is physically due. I have not received a bill from AT&T since the beginning of January when I paid them yet another $150+ (rip off) funny my plan is supposed to be 59.99 and yet I'm paying 3 times that every month. Back to the point, They never issued me a bill for February and I've been patiently waiting for 3 weeks now, Today I get my bill that says I am about to be disconnected and I will incur cancellation fees and so forth.

THESE IDIOTS NEVER SENT ME A DAMN BILL! How is a business supposed to pay it's bills on time if they can not send the bill before it is due!

The rep swears that all the billing is sent out 3 days after it is printed, so I asked her to show me proof that it was sent and the [censored] told me I would need to contact my postal service to find out that info...

How is the postal service going to know when AT&T sent out a bill? So I asked again, when was this bill sent out, she could not give me an answer/.

SWITCHING TO VONAGE!

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sheri wright
Charlotte, US
Feb 22, 2009 12:50 pm EST

I have the ultimate night mare experience with at& t and am about to explode but a friend who is a former worker told me to complain to my state publice utlities board they hate it, it causes them not to be able to get rate hikes so i down loaded the forms,
I have argued with them since nov 15 when i tried to move my office and they screwed me out of 6 days phone service, for a business THAT WAS CRIPPLING TO ME. I guess they cancelled my dsl contract instead of delaying it til i did move on 1-5-09. they keep biling me 790$ for cancelling service that i never cancelled I have it now. i have wrote letters, one was 9 pages long, i have called and got tons of notes, was assured every time by business office just pay this "amt" and the credit takes time to go thru. Then i get collection notices so again I call business office, i call acct receivebales they tell me its fixed and then here comes another call and they always insist there are no notes on my acct! HOW CAN THAT BE ? I WROTE LETTERS, I HAVE SENT EMAIL FROM THE WEB SITE CONTACT US, I HAVE 2 INCH THICK FILE OF NOTES.
so last friday they CUT MY PHONES OFF IN MIDDLE OF DAY. so again i am on the phone with 9 people, each one wants to hear the story only to tell me they cant help, they transfer me. I had told the lady in collections the other day HELLO I AM THE CUSTOMER IT IS THERE JOB TO FIX THEIR INTERNAL ISSUES ON THIS NOT MINE I AM SICK OF CALLING, WRITING ETC.. so she cut my phone off and after hours of arguing with them i had no choice but to pay the $ 790 THAT I DONT OWE. then they assured me they will work on a credit,
YEAH RIGHT, .
SO TAKE YHOUR COMPLAINTS DIRECT TO PUBLIC UTILITY COMMISSION THAT HITS THEM WHERE IT HURTS

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Tom Jensen
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Apr 12, 2008 10:34 am EDT

I really have been bragging about the u-verse system. Now if I could only have it fixed!

Day 1, Tech #1 comes out at 9:15 am. He calls tech # 2 1.5 hours later #2 shows up. They then call tech # 3, 2 hours later he shows up. 2 hours later he tells be he'll be back tommorrow. I said I can not miss another day of work. He tells me "we will work around your schedule". the next day I get a message that they have fixed the external problems and "I am 100% all set". I call te reschedule and they give me a date of 1.5 weeks later. Saturday the tech shows up at 11:50 am and departs at 8:45 pm. 9 HOURS!
While he is in my condo he calls a superviser to schedule an appointment to be at my location on Wednesday. HE NEVER SHOWS! I miss another day of work. I call and they send someone out Saturday to figure out why I am not getting proper signal. He spends that day for 45 minutes and tells me I keep loosing the signal.REALLY! I DO? I SHOULD OF BEEN A TECH! I call again . A superviser named Tom in the Addison Illinois Area tells me he will send someone out Saturday. Again I am wasting my valuable time. HE NVER SHOWS! I call Tom back on Monday and he says " nobody showed Really, I'll find out what happened and call you right back...never to be heard from again. 3 days later I call explain my long story and when I was done the "customer service rep" said "What would you like me to do."?Yes I blew up. I then talked to Kimberly a supervisor that was very nice and professional and called me back 3 times to make an appoint for Wednesday at 6 pm. The tech called me at 7pm to say he would be finishing up a job and would be at my location in a few minutes. 2 minutes later Kimberly called to confirm this. I then got a call at 8:30 that they would not be able to make it.LOOK AT THE MANPOWER THEY HAVE WASTED. LOOK AT MY PERSONAL TIME I HAVE WASTED. IF THEY COULDN'T HOOK ME UP THEY SHOULD OF SAID THAT AND KNOWN THAT BEFORE THEY EVER ENTERED MY HOME. THEY ARE DUE HERE TODAY BETWEEN 12 & 2PM. IT IS NOW12:30 AND I HAVE NOT HEARD A THING. WILL THEY SHOW? IF THEY SHOW WILL THEY FIX IT? DO I SAY PULL YOUR CRAP OUT OF HERE. OR DO I TELL THEM TO GET IT MONDAY BETWEEN 4& 9 AND I WON'T BE HOME.

AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

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Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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Website

www.att.com

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