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2.2 2157 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T reviews & complaints 2157

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4:05 pm EST

AT&T "plantation"

Where do I start, let start with this, if you want a good paying job with decent benefits ONLY and nothing else matters then this job is for you. Now if your concerned with anything else then I am going to tell you what they don't tell you when you start working for AT&T. Let's get started, management they really don't care about you only when you are performing at top level because they receive bonus pay out. There is no real coaching to help you develop in your craft because they are always changing things as they call AT&T "At this time" so what you are doing one day the next day will be different which is difficult to develop a core base.
Their policies, procedures and resources for employees are not readily available it takes some time to find or locate information that should be at your fingertips to perform correctly, but in the event you are being discipline they are easily found to support your corrective action by the manager and then you are told you should know this or its in their knowledge base system as well as they tell you "you went over this in TRAINIING", go figure! Henceforth their knowledge-based system is poorly structured, not to mention the outdate technology, the 20 systems you use daily (not exaggerating) and management always refer you to these systems to find your solution because most of leadership don't know the answer when you have a question or concern regarding a customer or just knowledge. Sounds crazy huh, they can't give an answer but know how to find or tell you what you are doing wrong per policy. They sale the job by saying AT&T has the best customer service based on review boards that measures telecommunication across the spectrum. This is because they don't care about the employees (the frontline of the company) they only care about the numbers, this means you must take abuse from the customer but always be nice to them and the customer has learned this behavior to get what they want. If a customer call you everything but nice things there is no recovery to handle the abuse you are receiving and if you do anything (take a unscheduled break to take a breath, cry, get some water, put the customer on hold and or tell the customer they are not being nice and you only trying to help) they will hit you with code of business violation. Defined as they don't care that you are a human being (The Plantation effect) it's do as i say and say nothing about it. Another thing if you question anything such as changes with the company, daily manager huddle techniques etc AGAIN they have the "at this time, do this don't ask why mentality. They have you, so brain washed that employees are afraid to challenge them or the company. So, this will continue to be the normal behind the scenes at AT&T. Wolves in sheep clothing. Oh, by the way the union is worthless, they act like they can help you, but they are on the managers side except for some union reps that are really trying to make changes although they rarely win the fight and you are on the short of the stick. They will never change on the inside until the employees demand better treatment as a person and as an employee that really want to work and or enjoy what they do and truly be happy to work for AT&T and not have the mentally it's a job that pays well for non-degree employees. Most people that work here says "if I leave where will I find a job that can maintain the lifestyle I've creative SOLEY based on the pay they receive" which leads the employees to turning blind eye to what's really happing on the job. Again, if you can deal with the Plantation mentality because the pay is great then enjoy working at AT&T.

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Update by TySmith
Feb 24, 2018 4:07 pm EST

Outdated technology and horrible internet.
Wireless service is sub par.
To many paid on demand movies

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A
10:51 pm EST

AT&T scam to get customers to switch from cable fraudulent rewards

On january 10, 2018 I called [protected] after getting a mail solicitation for a $300 visa gift card to inquire about the internet speed that was available in my area. After a brief discussion with the sales agent I was told that if I signed up "today" she was authorized to give me a $200.00 visa for direct tv and a $300.00 visa gift card from at&t since I was switching from mediacom my local service provider. I confirmed with her it was a total of $500.00 so I scheduled my install for january 20, 2018. Prior to my installation I called the reward center to confirm the offer but I was told that nothing would be in there system until 30 days after my install. Well today was the 30th day so I called the reward center back a I was told there was nothing but a $200 visa gift card in there system. After explaining to her what ai was promised she said I would have to talk to customer service. Which he went back and said he read the notes but there was nothing in the notes as to what I was offered. I then asked to speak to a manager he refused and said a manager would tell me the same thing so then I asked to speak to the cancelation department he then said he was transfering me but never did. So I called from my house phone and told the automated system that I wanted cancellations and after 6 minutes got the "loyalty department". (I am still on hold on my cellphone just to see if he was ever going to transfer me). I explained to the loyalty department representative everything for a 3rd time and I was told that she could make it $300.00. I told her either at&t is training their employees to lie or the employees are lying to get their acceptance numbers up. I then told her I know I am not the only one calling in with this complaint and she admitted she has gotten countless calls just like mine. I then asked how many cancelled when they weren't given what was promised? She said none because you can cancel your at&t services but direct tv charges an early termination fee and for me that would be $480.00. I said you know what make me your first because if everyone canceled that was lied to at&t /direct tv would get to the bottom of this fraud and I let her know they can wait for their $480.00 doing this for the principle of it and it isn't over.

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10:26 am EST

AT&T cable and internet services;

My son is steven johnson. His cable bill with at ant uverse was supposed to be forgiven back in december 2017. I got another bill from them in february for 122 bucks! I have had endless conversations with at at and t uverse to no help to end this nightmare! My son has disabilities, was evicted from his home along with his two roommates in napa, ca. I proved he was evicted back in october last year to sebastian. He said he would take care of everything, that my son would not owe anymore money on the account. The account would show zero balance online. Please note, I don't do stuff online for bills or banking. I mentioned I wanted it in writing sent to my home. I am asking someone from a management position to contact me on this matter and let's put an end to this darn game of yours now! I am trying to protect my son's credit to start with! I paid the early cancellation fee of 182 bucks and some odd too! You can check my text messages back in december 2017 at [protected]. Then I would like to hear from someone very soon, please? Once I am done with this complaint letter, I will continue to see what other agencies I can file with against at and t uverse? Thank you for reading, donald a. Johnson - parent of a non verbal disabled child/ young adult!

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Judib
, US
Apr 18, 2018 5:34 pm EDT

I signed up with Uverse back in August. I was promised a $50 gift card and a $100 gift card. I received the $50 card but never the $100 card. I called in November to inquire about it and they said it was in processing. I forgot about it due to the busy holiday season and called today to inquire again. After sitting on hold for over an hour, and talking to 3 different people, I was told that that program was over and I would not get my gift card. Well I didn't screw up...AT&T did. So I am being punished for their screw up. What a bunch of bs! Is this fair? I don't think so! I am so poised right now. What a sad sad a company. I will never do business with them again and will cancel my current services ASAP! I even have the chat in an email where it was promised!

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Shaun R.
, US
Feb 15, 2018 8:13 am EST

Hi Mr. Johnson.

Appreciated reading your concerns.

Generally being evicted doesn't necessarily end one's agreement to this service. He would have needed to contact the local provider and fill out the necessary paperwork, hopefully keeping copies, to cancel said service.

Do you have copies of such turn off notices?

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I
9:05 pm EST

AT&T internet

Regarding account # [protected], was established with an installation appointment. The teck came out for about 30 minutes, then told me he had to go somewhere for a few minutes. He left, came back about 35 mins. later.

He went to work i guess, he then came inside and showed me the modem with a red light, explained he had to go, but he will activate it from the device he had with him, and when the red light turns green, everything will be ok to go on the internet.. i trusted him, he left. about a hour later the red light turned green. I could not get the internet..I complained and complained, ending in me canceling. I got a bill for installation, The process of installation was incomplete. The Teck indicated to Att that it passed. He wasnt here to give me the internet. Please advise, for im hoping that i dont have to pay for what i didnt get... thankyou

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Update by isaac hendrix
Feb 13, 2018 9:07 pm EST

please advise

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5:33 pm EST

AT&T unethical behaviour and misrepresentation of product.

I called into your customer service to check on my data plan. I spoke with the representative about what there was to possibly upgrade my plan. She told me about the Unlimited Data plan. I asked her how much it would be and she quoted me the price of $145.00. I currently pay 133.30 for the 10gb plan. So I asked her if that was the price and she again said yes. So I told her that since it was only $12 more that I would upgrade to it. Never once did she say anything about any additional fees or taxes. I get my next bill and it shows a higher rate than what was quoted me. I called the customer service at that time and then they proceeded to tell me that my new rate would be $172. I told them that was not the price told to me and that it needed to get fixed. Nothing was resolved at that time so I asked for a supervisor. The representative told me that they would have to call back in 30 minutes. That was on 2-9-18. Today is 2-13-18 and I just got off the phone with them after spending 1 hour and 21 minutes with 3 different people. I made that call as no manager called me. I was told that the initial representative had told me a wrong amount as they should have explained about the added fees and taxes. I explained to each person that the representative never told me that and that I should have been given that price. Each person I talked to kept over talking me and did not resolve anything except that they were giving me a $100 discount on my next bill. The final person whose name was Sylvia (did not get the first two as I could not understand them) said that she could not help me due the fact that they can not change the amount of a plan because it was the marketing team that set these prices and that they could not alter the plan. I then asked to speak to her manager and she stated that he or she would only tell me the same thing and basically said that it would not do any good. I then asked for the corporate number and she said that I would have to get that from the manger. Then she told me that after conversing with her colleague's that there was no corporate office number. I was on the phone with her the whole time so I do not know when she had time to do this. I asked again to speak to her manager and she said that it would take 24 to 48 hours to get a call back. I asked for the name of the manager that would be calling me back and she gave me the name of Jessica or a Martin. I will be waiting for this call.

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11:10 am EST
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AT&T at&t employees / are: getting bills for disconnected service

Re: account # [protected]

2/12/2018
Dear Service Manager - (Sheree at the "South Office" would not provide me with the name of anyone higher up to whom to send this letter. She told me to put my complaint "online". She also said that she could not locate "Miss Brown" in the Chicago Loyalty Group (at least that is the department in which that "Miss Brown" said she worked.
I am writing to you to let you know how incompetent your customer service is; and, in addition to that, how they lie to your customers.
I have been a customer of your company for years and years - over 30. Not exactly sure for how many.
Last September (2017) I had wireless internet installed (upgraded) and was told by the installer that I "did not need to do anything else" when I asked him about the landline which I no longer needed or wanted. So, I didn't do anything else. I did not call to cancel the [protected] then.
To my surprise I then got bills for both the internet service and the landline that was dead.
In January (the 10th), I spent two hours and was transferred 5 times (I did not write down all the names unfortunately but I did speak to a Charles in the Retention Dept. among the 5 persons until I finally landed in the incompetent and lying hands of "Miss Brown" (if that is her real name). She told me that I had needed to call to cancel my account from the service that I had not used NOR was able to use as it was a dead line since September (dead per your AT+T installer).
I received a bill AGAIN this month (February 2018) - see enclosed.
Today, I called the [protected] number again and spoke to Alma who transferred me to Sheree who said (can't say that I believe her) that "Miss Brown" did not send me a check for the three months of Oct./Nov./Dec. that she said she would nor did she "disconnect" the deadline, as she said that she would. There was a credit of $17.98 on this month's bill (which she told me that she could NOT do, when I spoke to her last month). She told me that she could only issue me a check - $90.00 - which would take 3 weeks to arrive. Of course, neither of the aforementioned things ever took place.
So, not sure if anyone in the 10 S. Canal office will even get this letter OR care enough to follow up with the persons mentioned in this letter.
I would like someone to call me at my cell - [protected] and explain, if you can, exactly how this happened and what is being done to correct the incompetence of your employees.

Sincerely,

Susan P. Muller
5927 N. Harlem Ave.
Chicago, IL. 60631
Re: account # [protected]

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6:20 pm EST

AT&T att u-verse

I had them for three weeks of service my bill was supposed to be Direct deposit they didn't take the money out and canceled my account so I pay it and they tell me they can't do nothing for me and it cost $152 for three weeks service then they say I have to set up another account and pay another installation fee and start all over and it's their fault I never use AT&T again they're ridiculous

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10:14 am EST

AT&T internet

I made a paym on 02/07/2018 and call att cause my internet was not working, I was transfer to sales they have the nerves to tell me I need to pay another $100.00 to start the service, they are quickly get your money but have a horrible customer service and lied about connect your service back when we make a payment have to call my bank and when I call the bank they said oh yes we always have problem with ATT, a lot ppl dispute ATT payment
horrible experience

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6:24 pm EST

AT&T phone

You guys are mean non listeners iam behind in my direct tv att phone said I was suspended for not paying bill won't searpate that God's darn bill call many time hours of wasted time oh my not good comester service I would not use att phones if they were the last on earth luv direct tv the best now I owe a big bill because att phone can't there stuff together it's a same so glad this nitemare almost over to many chief not enough Indians waste of many hours would not recommend a dead church mouse

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9:04 pm EST

AT&T inaccurate website wastes hours of customer time

Processes are also so complicated support people simply cannot help customers

Spent a lot of time today trying to figure out how to turn on call protect for my landline; the directions on the web page did not match the path in my account.

I started a chat that ate up another half-hour without a resolution. The support rep sent me three emails with four links - all to the same useless page that I had already determined had incorrect information.

I got fed up and asked for an escalation. He had his supervisor call me, who assured me the problem would get fixed, then forwarded me to another support person. I had to start all over explaining the problem, and another half hour went by. Finally she told me she couldn't help me and told me to call a different support number. At that point I gave up (for the second and last time) and hung up.

At&t offers all these helpful services that customers cannot use because nobody knows how to implement them. The web site, chat, and phone support are completely useless. I will not be following up on this issue and I doubt anyone else will either.

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4:10 pm EST

AT&T Uverse internet

Account # [protected] I made two calls on 22nd or 23 Itall the rep I am retired from AT&T and I wanted to now how much woul be if I upgrade my internet, tall her I had 6 and paying 20somthing dollars she stated noooooo your have 18 but your paying incorrect amoun, I said no I have 6 she said she was going to report and have the price change what she did with no authorization was issue an order to upgrade the internet I tall her never mind I'll check on line and disconnect the call. 2nd call I requested technical support option and got Clent she said that there was an order to upgrade and that I did had 6 and was paying 20.somthing like I mentioned before, she offer 18 paying 25.50 with discount regular 37.50.
On the 27 I call again to talk to a superviser that rep that answer claims he recorded my complain and was going to be transfer to another department and I would recive a call from a supervisor wich I haven't.If this is done to AT&T reiterated images what they are doing to regular customers, I really hope this gets to the top thank you

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3:32 pm EST
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AT&T at&t uverse

Since AT&T installed this system at my home I can be sure of two things: the first is that it will be unreliable and the second is that the cost of the service will increase at least 30% every year. This year my monthly bill doubled. I guess this is what happens when a company has a virtual monopoly over the service they provide.
I receive land line and internet service from AT&T. They required that I convert to Uverse three years ago telling me that my service would improve and that the overall cost would not increase. My service has declined in reliability and overall quality. Now I get dropped calls and buzzing on my landline. My internet will slow and stop on a regular basis. It has failed completely twice this year with waits up to 3 days to before a technician is able to come and repair it. Since the phone is also on Uverse I now lose both instead of just the internet. AT&T doesn't seem to be interested in investing in their system so I cant see anything improving as traffic on their system continues to increase. There is only one other supplier of internet services, Comcast, and they are as bad or worse given my discussions with their customers.
The cost of my terrible service with AT&T continues to climb. For bundled base land-line and internet I used to pay about $34 per month. My last bill from them wanted $102 per month.
ATT is essentially an monopoly. It should be regulated as one. They should be required to invest in their systems and provide a basic service at an affordable price. Given that their taxes have been reduce substantially, they should provide that service at a lower, not a higher price.

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10:53 am EST
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AT&T the technician installation service.

On Dec.26 I Had Direct tv installed. I sat in my front room while the technician went up and down the stairs and on the roof to install the satellite dish. When he was done he came into the front room and begin to adjust the tv, after he finish setting up the channels. I ask him where is the other remote for the tv ? He replied you only need one, I ask where is the remote for Netflix ? "there is no Netflix " he said . So cancel the same day I was told my the sales rep Kenneth that Netflix was available and that was the only preseason I wanted to purchase the service. So cancellation process went fine. I ask for to satellite be removed from my porch roof, I was told it is mine now I have to do it myself. Weeks later on Jan 24 I am needing to up date my Homeowners and come to find out that, the technician drill a hole through the foundation of my house, which was through the bedroom wall to the outside of my house top porch roof wires running down over the roof down the front porch down into my basement window. On top of that he broke one of the brake sidings where he drilled the hole.

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11:54 am EST
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AT&T no service to landline and internet

Both my land line and internet service has been "out of service" since 1/15/18. I called Customer Service to report the problem, they ran a trouble check and indicated that it appeared that the problem was outside of the home. They indicated that they would need to place a service call for a technician to come out to the house and check the lines for the problem. The first available date that a service technician could come would be 1/30/18 (14 days without a land line or internet). I expressed to the Customer Service rep that this was totally unacceptable, that I had a college student who relied on the internet to complete his assignments. I had never in the 30+ years that we have been a customer of AT&T experienced such a long delay to get service restored. At the time of my call to Customer Service, there was no weather conditions that would explain the outage. As a result of the outage, I have now gone over my allowable data through my cell phone provider since we needed to use the internet to check email and school assignments. I expect that this email will land in some "black hole" and no response will be received since Customer Service is not a priority with this company. Seriously, 14 days to send a service technician in the San Francisco Bay Area! AT&T needs to do a better job.

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4:13 pm EST
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AT&T tv service + internet (bundled u-family tv + 100mbps internet)

AT&T Complaint
Account [protected]

26th Dec 2017
I called AT&T from Australia indicating that I would be moving to the USA and had my accommodation ready. I wished to order internet and TV for my arrival to ensure rapid connection. I was assured of the cooling off period and was asked for my SSN. Of course, I did not have one, and a credit check was embarked upon. I do not have a credit rating in the USA since I have never resided there before. I was told that is OK, I just have to pay some of the service costs in advance. Far less if just for Internet, or $449 if for TV as well. I wasn't sure about needing a TV service but since there was a cooling off period and also knowing that the excessive fee was simply an up-front payment due to a lack of credit rating I obliged and ordered both TV and internet. I explained that I would only need the service for 2 years since I am in the USA on assignment for just those two years.

4th Jan 2018
My internet was installed exceptionally professionally. However, when I asked how to access Netflix through the set-top box I was told that AT&T doesn't offer such apps through their boxes. Since I do not own a smart TV and having just one Ethernet connection near the TV this would mean I could not connect to Netflix AND standard TV - which made the AT&T service of TV (at $40 per month + surcharges and taxes) unusable by me.

6th Jan 2018
I contacted AT&T via chat to ask if there was a solution for my Netflix issue but after about 30 minutes of making very little progress, I was called by somebody who instantly said: "I am putting you through to somebody who can help you". I was put through to the Netflix company. After some confusing exchanges since I assumed I was still talking to AT&T, the call ended - obviously without resolution.

14th Jan 2018
Having received a confusing bill, I engaged in another chat with AT&T to inquire why my taxes, fees and surcharges were so high (totalling $58.86 for just one month of service), and also why my first bill payment was not being taken from the $449 credit. It took a while but finally, the penny dropped through chat that AT&T were actually charging me the $449 fee for the pleasure of their TV service. It was not simply an advance payment as explained to me previously. And to add to that, my TV specific taxes and surcharges such as a Video Service Franchise fee of $25.16 were being calculated on a sum of $490.13 instead of the real TV fees of $41.33 (for one month and one day of TV service). I explained that this was underhand. It was explained to me that the $449 could be credited back to me within the contract but at only $5 per month. This does not meet my requirements since I will only be in the USA for two years. Even if I were going to be here for the next 90 months, it is also not reasonable or fair for AT&T to hold the money and tie their customer into their service for such a long period of time.

18th Jan 2018
I called AT&Ts support centre and explained that I wanted to cancel my full account but first wanted assurances that I would receive a full refund of everything except the month's costs of $90 + taxes and surcharges. I was told that I could have a finalised or renewed invoice until AFTER I cancelled. This placed us at an impasse. However, when passed to the Billing department, an agreement was reached with "Ron" for the $449 refund upon cancellation. I explained that I also require the refunding of the taxes and surcharges related to that fee but Ron did not understand how that should be refunded to me. I tried to explain it in the context of returning a jacket to a store, where you receive the full payment inclusive of taxes if you return the item. I asked Ron to send me details of our agreement and he agreed to text those to me. Those details were never received by me.

21 Jan 2018
I will be cancelling my contract with AT&T within the 30 day cooling off period, due to underhand charging as well as the service not meeting my expectations (set-top box). I would have continued with the internet service but the disproportionate fees have made that impossible. I will be expecting a full refund less the $90 + taxes I would be due for one month of service. I will have been using the service for just 3 weeks but am happy to pay for the full month. Consequently, I am expecting a refund of approximately ($449 + $154.70 - $98) = $513.70

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11:47 pm EST
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AT&T at&t wireless

In 38 years of adulthood I have never, ever dealt with a company that is so inept, apathetic, disorganized and dishonest.After 15 years with Verizon we made the incredibly foolish decision to move our wireless and internet to AT&T.

It has been a complete nightmare from day one. I can't possibly go into every issue we have had over the last 7 months. From the account not being set up correctly in the beginning, to device issues, to log-in problems on their end, to jacking us around for weeks when we were trying to merge our AT&T bill with our DirecTV bill, to billing, there is just no end to the issues and frustrations that we have had with this company. We still have to call every single month to get our bill fixed.

I should have heeded the reviews and information out there that screams STAY AWAY FROM AT&T, but I didn't. There are class action law suits over their lack of service and over billing, even CBS did a special on all of the problems people are having. Consumer Reports has warned us for years to avoid AT&T all costs due to the horrible level of service. I have just never seen anything like it.

I've spoken to a multitude of representatives, supervisors, managers, and departments. I have approximately 25 hours on the phone trying to resolve our issues. Even after we were escalated to the office of the President of the company, it never improved. The store managers, Jason and Mitch at the Maple Grove location basically told me I could go jump in a lake, and that they had no intention to even attempt to address our frustrations.

They told me to do whatever I wanted but they were not interested in helping us. I could go on and on. I am in the process of filing complaints with the FCC, the FTC, the BBB, the Attorney General, and Consumer Protection. I am also speaking to my attorney.

This is not about money, this is about principle now.

I am done with this company.If you are considering a move to this incredibly inept company, save yourself a LOT of heartache, frustration, anger and time and go somewhere else, anywhere but AT&T!

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11:36 am EST
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AT&T tv "signal loss" display for 2 months

Several apartments have experienced a "Signal Loss" message on multiple channels since the end of October, 2017. Today is December 30, 2017. Contacting AT&T we are told, we can't help you contact DirecTV. DirecTV Customer Service replies, nothing we an do call Intech. Intech has sent a technician numerous times. The problem persists. Our rent includes DirecTV so we can't cancel. If we change companies we would then pay double. A "Catch 22" situation

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4:54 pm EST

AT&T service - direct tv telephone and at&t live chat

On December 18th 2017 I called Att&T because we were to receive a new TV for Christmas. I called to get a genie upgrade and connect our new tv. 3 reps later, 2 that had terrible accents I finally got a appointment... 30 minutes for a 5 minute order...I had to cancel-reschedule the appointment as our new TV did not arrive in time as original planned. Today I thought I would log in and use live chat to reschedule. Huh...Mistake. I have been on live chat for 35 minutes having given this rep all the info repeatedly and he is still asking questions of which he should already have the answers too and we are not done yet. I have had the time to file this complaint while I am waiting. Your customer service is a fricken joke. We are up to 40 minutes now to reschedule a appointment for equipment upgrade. OMG!

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4:37 pm EST

AT&T programming

So...Last week the 49ers game wasn't even an option in your programming schedule. This week it's actually listed as available to watch BUT BUT BUT...it's in fact NOT available to watch! It's channel 2 for us here in Northern Nevada (HUGE 49ers Fan Country) area and when you attempt to watch channel 2 there is now an error message saying "The owner of this channel has removed it from the U-Verse lineup." So last week you chose to not televise the game. This week it's on a channel that you no longer carry? Channel 2 is one of our "local" channels. Can't remever which channel it is. Either CBS, ABC, or NBC. Madness! I've been watching the 49ers every single Sunday since I was a child. As long as I can remember. The football season is almost over now; but if next football season the 49ers aren't televised every single Sunday (like they have been in Reno for the last 40years) I will be changing service providers. I patiently await your executives to make smarter decisions! Respectfully. Loyal ATT customer and 49ers faithful fan!

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Sandy38
, US
Dec 27, 2017 4:34 am EST
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I do not understand why the Washoe County commissioners have not entered into this dispute since CBS is one of our major channels in the Reno area. We have lost Channel 2 (CBS-TV) in Reno on ATT-Uverse. It does not appear the the dispute is going well for the Reno people so we end up not having one of the 4 major channels available to us folks in the Reno area. We need the local politicians to get involved to save the best chaneel on our local TV.

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5:58 pm EST

AT&T bad customer service over >3 months, return purchased modem

Around August 25, 2017: I called AT&T to discontine service because of pending relocation from Palo Alto, CA to Kingsville TX. The AT&T representative instructed me to return my modem to the closest UPS outlet. I returned the modem, but had overlooked that I had actually purchased it three years back. The AT&T representative did not remind me of this.
September - December 2017: repeated telephone calls to AT & T customer service to request that my modem be returned to me before my WiFi service could be reestablished. Over that time, the AT & T customer service representatives have: (a) repeatedly left me waiting > 30 minutes; (b) transferred me to clueless associates overseas; (c) promised to get back to me within a week but never did so; (d) hung up on me; (e) told me basically "too bad"; (f) transferred me to dead telephone numbers and (g) refused to provide case numbers. Those interactions have cost me approximately 12 hours of my personal time.
November 15, 2017: over a 31 minute conversation (excluding the wait time to speak with anyone) employee #PL130Y informed me that it would take two weeks to find my modem, and that I would be contacted at that over both e-mail and on paper. As of December 10, that has not occurred.

I WILL NOT call AT&T to waste any further time. I insist that AT & T:
(a) contact me by telephone (new phone number: [protected])
and
(b) either return my property to me in good working order or replace it with an item of equal or greater value.

Sincerely

 Dr. F. Heirtzler, former  AT&T customer # [protected]

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AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

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AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

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Network Coverage:

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Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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