AT&T
reviews and complaints

I am so relieved to read your posts. I have been in AT and T/Dish Network hell since May of 2010. And to fititt23, clearly a) You've never dealt with this company and b) You are missing the point! No one is complaining about TV. Read closer. What we are all complaining about is terrible, fraudulent customer service. AT and T has gotten so big that its giant corporate mentality has lost sight of who they are serving, the customers. Further, this is indicative of a much larger and more important issue which is money and greed and total lack of human concern.

Here's my issue for what it's worth;

I had AT and T for my home, cell and television services, all separate. Then I got this handy offer in the mail that I could bundle all my services together. I did the math and it appeared that this would be more convenient and cost effective. So I called to sign up for U-Verse in May.

When the service man came out to install everything, I was not home. He moved my home phone out of the kitchen and placed it in the living room. I do not want a phone in my living room. Then he told my husband that AT and T has their own television service now and that we would need to cancel Dish Network. Okay...

So on May 1st I began attempting to cancel my Dish Network service. I called on the 2nd, 3rd, 5th...etc. etc. etc. Each time I was put on hold forever, asked a deluge of stupid questions to verify my identity and then basically hassled to NOT cancel my Dish service. I was told, "We cannot help you m'am." "You'll need to cancel with AT and T." Even, "AT and T is ruining our business!" I was questioned about why I was cancelling and so on and so on and so on ad nauseum. I begged them to just cancel my service. I couldn't explain to them the whys or wherefores of AT and T's television service preferences. Finally, an AT and T rep promised he'd take care of it.

So I'm happily paying my exorbitant bills for these great services and a few days ago I get this weird notice that since I refuse to pay my home phone bill I will be placed on toll service. What? I've been paying around $300 a month for my services. So I call AT and T and the nonsense starts all over again.

Apparently, because I did not want my home phone in my living room they moved it back in the kitchen (thank you very much) but forgot to mention that my home phone would no longer be part of my U-Verse bundled service. AND I have an outstanding Dish Network bill of over $300. WHAT? "But I don't have Dish", I explain, "I cancelled that a long time ago." Alas, I am transferred once more to the wonderful hell that is Dish Network. I am told I never cancelled my service and basically will have to pay for this no matter what. I ask for a supervisor and I'm told none are available but someone will "be happy to call you back tomorrow." No call, are we surprised. I call AT and T, more runaround, more useless, unhelpful and condescending pseudo-managers. Back to Dish and so on and so on and so on every day this past week. I have spent probably a total of 6 hours on the phone trying to solve this problem this week with absolutely no resolution. AT and T even has a record of each time I called and was transferred to Dish. Everyone at both companies knows I have U-Verse, that I do not have working Dish Network and that I've called repeatedly to cancel my Dish service but since they have "No notes on my account, " too bad for me. I will either pay the bill for the service I have not used since April, or I will be reported to the credit bureaus.

I am demoralized, insensed and infuriated! I want help and don't know where to go. Does anyone know where consumers go for legal counsel against big corporations?

I have had enough! I've been a loyal AT and T customer since I've had a cell phone and I cannot believe the way I've been treated. This is totally 100% their fault. When they invented U-Verse and their own television network they should have taken care of getting their customers switched over. Obviously, no customer would knowingly pay for two television services and only use one! Duh!

Ok, Seriously you all need to calm down.. Its TV.. Its not the end of the world. There is a lot more serious things in the world that you should care about.. If you hate the service, cancel it and move on.. They make you pay a cancellation fee, oh well, move on with life.. Its a lesson learned. Just remember, its just TV!

i agree with the above and have had many problems with att and dish network ..starting with my bill anything from $120 a month to $190 a month and i dont even have any movie channels, but it gets better 2 weeks ago dish shut of my service one night so we called them got told it was att that shut the service off .so we called them got the problem resolved and was told that billing messed up. then last week had the same problem but with the phone getting shut off when it shouldnt have been cut off .then today (1-12-08)it happend again first with the phone at 830 am took 2 hours to fix the problem then 12 hours later dish went and shut off the satalite and its know 1030 pm and the problem is still not fixed and im still on hold waiting to speak with some idiot from dish network (55 minutes so far )so yes i think that the bosses at both companies need to be shot in the head for not giving a ### about thier customers and they might want to read some of the complaints about the company they work for

Contract company for AT & T/dish came to my home to explain what a great deal this was. I explained if set this up do not change plan because the phone is inm my mothers name and she has a lower rate. No problem. Asked what it would cost for dsl and dish and states it would be around 115.00 plus I would receive a Visa Card for 375.00 to use as I wanted.
So I set it up and was schedule for dish to come on 07-19-2008 to set me up with dish.
When dish came to my house, the first thing I asked the gentleman before you set me up that I do not want a contract with dish and he showed me the form. On that form inital to disagree terms or 24 months. So after he set me up then I inital decline aggreetment.
Oh this gets even better. Received bill from bell south for 78.00 showed dsl but not dish so I figure it would come out next month witch was under my mother's phone number. Then got another bill from AT & T for 179.57 under another phone line. So I contact sales rep explained the problem because of 2 lines. So he contact every dept to get change under my mothers phone line with a 3-way conversation and brought my bill to 59.82 well I thought was great and wanted to let his supervisor know.
Then receive another AT & T bill for 142.06 and the billing date for [protected]. So I called again on [protected] & asked to speak to supervisor why I recieved another bill and the 142.06 would be credit on [protected] and explained payment due [protected]. So I wanted to know because the payment due [protected] & was placed on hold and ? lost connection.
So it was time to pay my bill so I went on line to what my payment was and it was for 155.50 under my mothers phone # & guess what as I said previously above do not touch my mother bill. Well they did, set it up under complete choice for 56.10 which what had service my mother does not use. So I contacted bell south [protected] and explained what happen. So person brought the bill to a 2 pack service which included caller id, call waiting, long distance, internet dsl and dish for roughly around104.82. Then thought this would be fine. Well it was wrong waited a while and now my bill was for 50.03. Could not
figure why but I paid my bill.
[protected] Now he is the big one received a statement from dish for 129.64 almost had a heart attack. Just remember I have to call this company when I get home after work around 5:30 and I start calling So I called AT T sales representive explained from the beginning so they transferred me to customer service retention. So I explained to this person from the very beginning everything that I have been thru so hold on and then next thing happened outside operator came and if you would like to make phone call.
Then turned around and contact dish customer service told why I received a bill from dish because it was not bundle anymore. so I asked who did this and states it was AT & T. Then I asked to speak to a supervisor and when he returned back to the phone that she stated I need to contact AT & T so supervisor would not speak to me.
So I contact dish again & the customer service representative then switch me to account specialist and told her that I want to cancel dish and she stated since I cancelled I would have to pay 200.00 because I signed a contract and stated I did not and she will send it to me and next thing there was no more converstion it I lost her or she lost me.
So I called back again and every one that they aplogize for the problem I was having. So the next person I talked to that I want to cancel well she offered at 28.45 credit to not cancel told them know and she switch me to account specialist and when that person came I told them I would like to speak to a supervisor so they wanted to know the problem to let the supervisor know and was placed on hold. Guess what transferred me to supervisor and lost connection so I called back 3 more times and never spoke to a supervisor.

But also I went a chat line on 07-21-2008 to asked general questions regarding these services and they need account information and we chatted back & forth. So I finally asked to speak to supervisor and she states that she was trying to help me. So I continued back and forth and finally stated How hard is it for me to speak to a supervisor she then stated it isn't hard, no need to be rudd and I printed the chat line. So she told her supervisor the problem and she will call you in a few minutes. Well I am still waiting.

This has been the worst experience with a company that I ever had. No one seems to take the responsbility.
I know this story is long but I wanted everyone to know. The sad thing is that you can not reach the vice president for AT & T to let them know what is going.

I just had to deal with these guys yesterday. I signed up with them on February 14th. I talked to the guy on the phone and he said my total bill for internet/phone/digital cable would be 126.00. I was like great. I got home last night and my bill was 177.00. I called and got some guy laughing on the other end of the phone about my bill being 50 dollars more. He said that this is what the bill is supposed to be and that I shouldn't argue with him about it or he will add on the last 2 months they didn't have it on there. I said you know what, cancel everything right now. He was like "what?". Cancel it all. I got transferred over to a lady who tried to say they would take 20 dollars off a month for me to stay. I'm like, Let me get this straight. You guys quoted me wrong, uped my bill 50 bucks and want to take just 20 bucks off? You're still making 30 dollars more a month than what you quoted me. Screw that company. I will be reporting them, that is for sure.

I totally agree. We had dish network installed and it wasn't complete. we could only get one tv working in the house. called for a dish repair technician. never showed up. never called. even though the notes said he did. which is b.s. otherwise i would have seen a missed call.
rescheduled for another appt. they sent out a subcontractor who couldn't get on the Marine Corp Base. got rescheduled the very next day. spoke and confirmed to some supervisor that morning that it would be an internal dish network employee. time slot was 8-12pm. 12 pm came and went. nothing. no call. nothing.
so i called the # again. turns out they sent another subcontractor instead. couldn't get on base of course. called at&t back and made me hold for 22 mins for a supervisor. this time it was a male supervisor. i asked him why i was told it was going to be an internal employee then i find out it's a subcontractor instead. he says to me "what do you want me to tell you differently?" and hangs up on me. that's one ###ing ### that needs to lose his job. i hope he gets his.
so needless to say after 11 days, i cancelled my service with dish network the same day. i hope at&t goes under and all those ###s lose their ###ing jobs. they can all go to hell.

AT&T is the rudest, most disrespectful company I have ever had the non-pleasure of dealing with. Furthermore, their quotes are ALWAYS incorrect. They get you signed up, and stick you with inflated bills.

I wish that AT&T would go under, and every one of those ###s would lose their job.

I have the same complaint but with slightly different charges. I felt I was lied to and get a different story, depending on whom I speak with regarding my bill on any given day. I just contacted and notified AT&T Dish that I would file a complaint next week with the Public Utilities Commission. Please do the same.

I am writing to complain Cingular wireless conflicting message regarding my contract term and the way they handle this. Here is what happened

1. In early May, 1995, I migrated my wireless service from AT&T to cingular wireless, I paid activation fee and some discounted fee for the cell phone.

2. In end May, 1996, I lost my cell phone. And then I called Cingular wireless and asked how much it would cost for a replacement cell phone. The representative told me it would be around $100. That sounded too expensive to me. I then asked what my contract length was. He said that it was one year. So he confirmed to me that I have finished my contract and I was free to go to other wireless company. I remember that he also said something like "This is weird, usually people have two year contract, but yours is one year". I just thought maybe because I paid activation fee so my contract is one year less.

3. I then transferred my service to sti mobile and ported my number in early June, 1996.

4. I received bill charged me $150 termination fee from Cingular in June, 1996

5. I called them immediately and asked why I was charged $150. The representative said that I had 2 year contract so it was early termination. I argued that only a few week ago, you representative told me that it was one year contract and I was assured that I could cancel the service without penalty. She said that it was not the case. I asked for:

1) If there was record for the conversation between me and that representative a few weeks earlier. The answer was NO. And I did not remember that representative name.

2) And I then asked if there was a signed contract stating that I had two year contract. The answer was still NO.

3) And I then asked if there was a record for the phone conversation a year ago indicating that I was told that it was a two year contract. The answer was again NO.

6. The whole thing was so confusing and I could not prove myself as they did not have phone record. And they could not prove I had two year contract either. To me it seems that they suddenly change my contract term from 1 year to 2 year at some point. It did not seem right and it was so cheating! So I refused to pay and then they reported to collecting agency and hence it affects my credit. It is really not fair that they just reported the whole thing against me and I have no where to explain myself.

Any help to handle this is appreciated.

Thanks
Fayu Li

On 10-07-2006 We canceled our wireless account (Prestige Hair Design)[protected] and [protected] and got new numbers with an upgraded phone on line. We did a new contract that they told us we had to take new numbers, which was okay. The representative told my daughter that he would turn off the old numbers and we wouldn't be billed for the remainder of the time, since we wouldn't be using it. We thought everything was okay until we received a bill (Prestige Hair Design) for over $98.00. When I called 11-30-2006, I was told that we had to pay this and that they would not honor what we had been told by the representative on 10-07-2006. Does your Company care about the lies that are told to people or are they only concerned in making a buck? I feel that we were wronged and how can we ever trust Cingular Wireless if you don't stand by your word or what the representatives that handle your accounts tell costumers? I feel that we have been a good customer and would like to stay that way. I don't feel that anyone should have to pay for something they aren't using. I would like a response and I also know that my bill was never $98.00 or more. I wasn't like we stopped using your service, we had renewed a contract and got new phones.
Thank you in advance,
Joyce and Don Justice

Cingular Wireless - Faulty cell phone (I did purchase the insurance which was useless).

I recently called for assistance with a broken cell phone. I have been a customer since July. I explained the nature of the broken piece and after being transferred about 7 times and being told oops sorry this isn't my job, I got the warranty department. The warranty department said oh I will let you send the phone back and we might even send you another one, but if we think this is your fault, "you broke it" then we can send you a bill for the repair or the cost of a new phone. I have had multiple problems with the phone since the 30 day review period, and once they replaced the charger, (but the subsequent issues were never resolved including not stocking styluses for certain phones in the store so you have to go out and find one that will work.)

I said why put me through this, let me come in and buy a new phone and just sign a new two year contract and they said sure, you can do that at FULL retail cost of any new phone.

The point being that full retail was trip the cost of any deal they are offering to new customers. I then was transferred to customer service after explaining that I didn't want to be phone less for 5 to 7 BUSINESS days, and asked them to help me. After a heated debate and much frustration I got the agent to ask his supervisor to speak to me and the agent came back again stating that he could offer me a phone at 359.00 that is being offered in the store at 150.00.

On top of it I have been emailing and emailing about my rebate that they claim they mailed me and I never received and no one answers the emails or even makes a phone call to assist you.

After not getting anywhere with this, I transferred my service to T Mobile who if your phone breaks you send it out and they send you a replacement immediately.

And you can upgrade your agreement mid stream at any time with no hassles. I am so upset and angry that a company of this size is so misleading to the public and so non consumer friendly that I have asked other people there experiences and found out that they are having the same really bad customer service issues with Cingular for all sorts of reasons.

I also found out that someone who wanted to change his service to another carrier was told by Cingular that they would have to pay a termination fee for each family line. Amounting to about 775.00.

Of course the person didn't switch and there was no recourse with Cingular to sort it out. I would am spreading the word about this because I am now facing a termination fee and loss of my security deposit. On top of my already charged bill for may and the month is not even over yet.

Maryella.

This was sent to Cingular by me, on 10/28/06, due to horrific service, poor customer care, and exorbitant charges. The addresses are all public information available on Hoovers.com. I would appreciate it being posted as both a complaint and a resource for people wishing to complain. Thank you.

To:

Cingular Wireless LLC
Glenridge Highlands Two 5565
Genridge Connector, Atlanta, GA., 30342

CC: Chairman Rayford Wilkins
President/CEO Stanley Stigman
COO Ralph de la Viga

AT&T Inc.
175 E. Houston
San Antonio, TX., 78205

CC: Chairman/ CEO Edward E. Whiteacre Jr.
SEVP, Bus. Dev. James W. Callaway
COO/ Director Randall L. Stephenson
Bell South Corp.
1155 Peachtree St. NE
Atlanta, GA., 30309

CC: Chairman/ President/ CEO F. Duane Ackerman
President/ COO/ Director Mark L. Fedler
CFO W. Patrick Shannon

Dear Sirs:

I would like to inform you of my experience with Cingular Wireless. First, a little background on my account. I am a former AT&T Wireless subscriber. I have been with the service for over 10 years. When I first signed up, my AT&T service was flawless. I could receive and make call from any location, never had a single dropped call, and always received superior customer service. At the time, I recommended AT&T service to everyone I knew. My parents and entire family signed up for it based on what a great experience I had. I have two accounts with you, one a GSM, and one a TDMA (which happens to be the only phone that always works right).

Then, Cingular Wireless purchased the service. It has never been the same since.

Since that fateful day, sometime back in 2004, when by my poor luck Cingular acquired AT&T, I have had at least one dropped call per day, generally more like 4 or 5. I have experienced being unable to get service in my own house, particularly on my GSM phone. The speech quality is poor. I’ve experienced at least 2 occasions when I had an emergency and suddenly Cingular’s service was down and I was unable to make calls for home. Luckily, no one died. I’ve made call after call to Cingular and I always get the same run around- the service is being worked on, blah, blah, blah. I happen to know, since I am a part of it, that there is a class action lawsuit against your company for just such dropped calls and unavailable service. More bars in more places my ###. I can’t even get two bars in my bathroom. I could probably wrap my phone in tinfoil to get better reception. This happens on both the TDMA and GSM phone, by the way, with the GSM phone being by far the worst – everyone I know with your GSM service has said it’s horrible. The TDMA one is the only reliable one, which brings me to my next point.

A brand new $4.99 charge every month for having a TDMA/ Analog phone. Penalizing customers with old phones using the “old”service, when 80% of the country still has analog.

I don’t make millions of dollars as the CEO of a company with stock options. I can’t afford to upgrade my phone. No one has ever offered me a “free” phone with a service upgrade (which of course, would be far less minutes for far more money, since I only pay $29.99 on one phone now and get 800 minutes under my contract). I can’t even afford to upgrade my service. I don’t make much money. But yet, I’ve stuck with Cingular, even through all the problems, and transitions, and never once considered going to another company.

Until now.

I saw the $4.99 charge on the bill I just received in the mail. I called customer service to ask about it. I was told it was on my July bill. Well, I certainly never saw any notification on my July bill, and I would think that it would have been sent separately in order to ensure that people did not overlook the so-called “notification”. Honestly, I wouldn’t even be writing to you right now if your customer service department had done one simple thing. Credit the $4.99 for this month to give me a chance to either look for an affordable upgrade or to cancel my service. However, they did nothing.

The only thing I got was a bunch of runaround and a “we can’t do anything about it”. I’m sorry but that is BS. How much does it take to get a $4.99 credit? I got a $10 credit, TWICE, simply because my voicemail went down, and I didn’t even ask for it. I asked to speak with a supervisor this time, whom I had to ask for 3 TIMES before the rep would give me one, and I got the same rhetoric of “we can’t do anything”. I said “you mean to tell me that you can’t give me a $4.99 credit for a charge I never received notice of, when I have TWO ACCOUNTS with you that I spend almost $100 per month on, have been with you for almost 10 years, and my whole family is on Cingular? You can’t give me a simple credit on one phone for one month based on the fact that you are going to lose a customer if you don’t?”

They said “NO”.

I have to tell you, based on that no, you have now lost an entire family of customers. I am distressed and upset. I had more faith in Cingular than that. I thought that once AT&T took back controlling interest, problems would no longer be common.

I was wrong.

I am currently in the process of looking for new service. Within the next two weeks, unless I receive that simple $4.99 credit from Cingular, I will be canceling service on both phones. I really don’t think a $4.99 credit is too much to ask for simple one month period. I will also be posting this letter to the Better Business Bureau as well as several websites that deal with consumer complaints. I will also pass a copy along to the group that is heading the class action lawsuit, as I am sure they would be interested to know how shoddily longtime customers are being treated by the wireless service “with the fewest dropped calls”. Fewest dropped calls- ha! Unless you own the “independent” market research company that did the surveys, I have no idea where you got your information. Consumer Reports even rated Cingular the worst of the major cell carriers, TWICE- two years in a row. It’s a sad day when a once proud phone giant reels in new customers through advertising lies, and exiles old ones by forcing them to pay for new services that don’t work or be penalized for trying to stick with old ones that do.

Sign me,

A new Verizon Wireless / T-Mobile/ Sprint Customer

Justine

I called Cingular to change my monthly billing from the $59.00 to the $39.00 plan since I never use all my minutes and had over 1200 rollover minutes stored up. I was informed that I would lose all but 400 of my rollover minutes because of a new rule that went into effect October, 2006. I was planning to have the rollover minutes augment my new $39.00 plan. I was told by the sales person at Cingular when I signed up for their service that I could change to a lower monthly rate after I had saved enough rollover minutes. This is clearly a case of false advertising and the new rules should apply to customers who sign on after the new rules take affect and not to those who signed on prior to these new rules. How can we take these criminals to task? Why can these companies to get away with this type of fraud. Something concrete should be done about this or else there will be many like me joining the list.

I sent my 14 year old granddaughter a phone so we could send pictures to each other and stay in touch.She ended up with a $1000 phone bill in one month and doesnt even know how it happened. She is devastated that her single working Mom has to pay this bill and is now looking for a job. She would never have intentionally caused her Mom such a hardship. She doesn't really know how this happened, something about internet pictures, she thinks. Cingular has offered no help to her Mom with credits or anything for this devastating bill.How often is this happening to people and how can it be avoided?Where are the safeguards to prevent these huge bills and what are the wireless companies doing to help their customers?Or are they just taking advantage of their customers and their ignorance of how these huge bills occur?

I am like a lot of you on here in the respect that I have spent the last 3wks. Going round and round with the worse customer service dept. of ANY company I have ever dealt with. I had issues with a rebate that I had not received since the end of Jan.08 for $100. I also was charged to reactivation fees for two phones for a mis-communications error between depts. that they even admitted to doing. All the cost. Service reps. and so-called managers. were the most rude and obnoxious folks I have ever encountered. I made numerous attempts to ask for their assistance but they didn't care and said there is nothing they can do to help me out and if I cancel I would be charged $150 for early termination. After reading this board my experience seemed all too familiar. I did some research and located the companies "Headquarters". Finally after getting the phone number I was able to get a "nice, friendly, and caring" individual. I asked to speak to the President's secretary. I was immediately helped by a lady named Sharon. She was SOOOO helpful. She immediately credited my account the $100 for the rebates and credit me the 2 re-connect fees. I only had to explain the situation one time and she never questioned me or my integrity. I commend her for her professionalism and assistance. The cust. Service dept. could and needs some lessons from Sharon. Here is the corporate number if anyone else is getting the run around like me. 404-236-**** and ask to speak to the Presidents secretary.

Trying to figure out why I'm still being charged for a subscription i cancelled months ago. just got a message that i got renewed again, and i don't and haven't used the services since i canceled.

well when you send pictures and recieve pictures on your phone it can use data same thing with text messages. But yes companies should let customers be aware of how can you be charged for such things. Thats why its important to have a data plan on phones.

Did you or her mother sit down with this 14-year-old child and explain to her what is and is not included on the phone's plan? So that she would know what she can do with it and what she can't?
If the answer is yes, then it is her fault, and she needs to learn responsibility. She should do as much babysitting, etc. as possible for as long as it takes her to repay this bill. It is not Cingular's responsibility to teach her, it's her family's responsibility.

If the answer is no, then it is entirely the fault of you or her mother, whichever of you decided you couldn't be bothered to be sure she knew what she could use the phone for. Why should Cingular "help her with credits"?

There are safeguards, you just want to blame the phone company for something they had no control over. Stand up and take responsibility for your own actions, or lack thereof. And if it was you who didn't bother telling the girl what was on the plan, you'd better hope her mother speaks to you again someday. But I wouldn't bet on it.

I received an advertisement in the mail from AT&T Consumer Services which offered unlimited local and long distance for $45 per month and AT&T High Speed Internet for $19.95 per month. The offer also promised a $50 rebate for local and long distance service and a $50 rebate for internet service. I ordered the phone service plus in-line repair plan and AT&T High Speed Internet Pro which were installed on March 3, 2008.

I called countless times concerning the rewards to no avail and finally wrote them a letter including a copy of the offer. They responded to the letter by leaving a message on my voice mail telling me to call the same reward center I had already been calling! During my last call on July 21 I was promised both rebates in 3-4 weeks. This week I received information in the mail telling me to log on to the reward center. There was a reward of $50 for the Internet Service, which will not be mailed to me until September 12. There is still no information on how to claim my reward for the phone service!

Also, the monthly phone service should be $50 per month is over $65 each month after the addition of all the surcharges, fees and taxes. My bill for phone, internet and wireless services is over $130.00 per month!

Ok…why do you sound so surprised? You almost sound shocked! Welcome to the NEW AT&T!

As I’ve said before, in their bottom line…they count on the fact that the customer will get the runaround and FINALLY give up on the rebates. I once asked…”why don’t we just give the customer the rebate automatically on their bill after 90 days?” Response: “Because statistically, only 15 to 25 percent of rebates are actually ever paid out on rebates that the customer has to follow-up on themselves.” To add to that, I had a manager tell me…”within the 90 days the customer has already called in and hopefully, has been changed to another package and that new package no longer qualifies them for the rebate…”. Oh yeah…no one ever told you if you change the services during the rebate processing time, you won’t get the rebate! Genius isn’t it!

Also, when you took the service…I can sure as hell guarantee that the rep said “all these services are only going to be $45 per month…plus fee and taxes…”. The customer only hears what they want to hear…and then they pass out when they get the bill for three times more than what they “heard”. Of course, that is IF the rep ever mentioned that last part at all.

1) People…people…people…always…always start with the basic service and go from there. In some states, it cheaper to add to the basic service, in others, the basic service is almost $20 and it’s cheaper to go with a package from the get start.

2) To whatever service you do get, add $8-9 in federal charges and another $10 in taxes and that doesn’t include the taxes that you’re going to pay on your long distance calls.

3) Don’t take a service because of a rebate you may never get and when you do, it’s been so long and such a hassle, that it didn’t make a difference anyway.

4) DSL Lite is crap! The company knows that but is federally required to offer a cheaper high speed internet service to their customers. Also, you get no rebates with the dsl lite but you need the same equipment for dsl lite that you would need for the other dsl’s. Again, it’s to the company’s benefit that you get dsl lite (no rebate at all to worry about) and realize it crap and then upgrade.

As always, this information I’ve provided is completely FREE and I’ve told you nothing here that you couldn’t have found with a little research. Good Luck!

I hate AT&T with a passion. I moved out of state to an area they don't provide, so obviously I cancelled my service with them. They explained that I would need to pay off my previous balance in full. Done. Next month, I find out that they not only charged my credit card, they charged my boyfriend's credit card from the online bill pay. We experienced the same run around, the same routine of explaining the situation to multiple, clueless operators, and still no resolve. In fact, now AT&T is claiming that I owe them approximately $40 and now have a collections agency after me. I have responded with a letter, proof that they charged me twice, and demanded that AT&T review this rebuttal. After reading all the complaints on here, I doubt this issue will ever be resolved.

I have had a similar experience with Cingular wireless. This is a complete rip-off. I call Cingular 3 times and they assure me that this service had been canceled. But it keeps showing up on my bill month after month after month. The funny thing is that I had requested a block on all such services for this account and I was assured that the block was active. However Cingular conveniently avoided telling me that they cannot block these so called “third party” charges. I have just spent the entire morning trying to clear up the issue Cingular. Let’s up hope by God’s grace we do not see these changes next month.

The number of M-Qube is junk and not very help full.

This living lean is stealing money out of my checking account and i keep recieving nsv at 38.00 at a time. I am single and on a fixed income and at this point i may have to close my account and take the chance of distroying my credit and possibly going to jail because i don't have the money to cover the usv and the money this company has taken from me.Why is this happening ? how can it be fixed?...HELP

Who would hack into your cingular account to add services to your plan? That's not identity theft... thats just stupid.

So put a password on the account. They can't do anything to your account if it has a password without knowing the password.

While in the hospital for a week, I purchased a Month of service from ATT WorldNet. I used their dial-up for four days; however, agreed to pay for the month as that was how they billed. I paid $20.00 for unlimited access with local access. When I was released and got home and I canceled the subscription and figured I would see a $20.00 charge on my credit card account. However, today I see a charge for $233 on my credit card and I called ATT immediately. I talk with the first representative and she could not understand a word I was saying and ended up just hanging up after becoming frustrated she could not speak English. I call a second time and get a women who said she could not help me as I did not know the email and password for the account (remembering I used it in the hospital for 4 days for college and canceled it after being released). I asked if I could use my CC number or billing address to access the account and she says no. I explained the situation and said I needed help with this ASAP, she went silent and would not say a word. I kept saying hello... hello... and she would say yes... and then say nothing more. Finally after 15 minutes of her silence I demanded to speak with a supervisor who could access my account. In return, I held for 15 and finally the phone started to ring on the other end - it did that for 10 minutes before I hung up. I then called back and was put on hold once again this time the person did not speak English and could not understand a word I was saying. I said please can I speak with a supervisor, he said someone would call me back in 72 hours. I said I would not wait 72 hours and wanted to speak to someone now! After remaining persistent and pointing out he really didn't understand my problem, I was forwarded to a supervisor (so I was told). I explained to the supervisor my situation and he gained access into the account. He told me the charges were due to my use of their 888 number (10c minute). I said I bought unlimited hours and did not use a 888 number as I picked out local access numbers. He said "I am sorry". I said sorry for what, he said "I am sorry there is nothing I can do". I said I wanted my money back. He kept saying I used an 888 number for four days in the hospital. I said why would I pay 10c a minute when I just purchased unlimited minutes and had three local access numbers. He said "login in and see what number the modem uses". I said that I deleted the account from my modem after I canceled the account - I had cable at home and had no need for my modem. He said "opps... we can't help you. Since you can not login using the modem we will not credit you - I am sorry". I told him if he could not help me to give me the number of the person above him, he refused! He said there was no person above him and there was no one else I could speak too. It turns out they have no complaint department and supervisors looking over their customer service department. He finally hung up on me after I kept repeating that this matter was not resolved and I was not satisfied with the call. I can't believe this company, they care nothing for their customers and the clincher is I have my cell phone account through them. I am not sure what to do. I have never dealt with a company that did not have a customer service supervisor or a complaint department. I have other account I am thinking about closing with your company including a 2 year cell contract.

i was sent 2 ggw videos without purchasing. dum dum's

At&t home service is outrageously priced and has horrible customer service. I decided back in Sept. to cancel their service, but it is Jan. and I still continue to get bills. I have been on the phone with them month after month and have confirmation numbers which state I cancelled their service, but I continue to get bills. Each month I call they tell me how sorry they are and the service has been cancelled and give you a confirmation #. I called again today 1/23/10 and they said I owe them money. I continue to give them the 3 confirmation numbers I have but it is useless. I asked to speak to a supervior today and she was the worst. She insisted I had to pay put me on hold while she checked records. I insisted I wanted to talk to her supervior but she said she was the manager and would not transfer me. She finally said I did not owe any money, I asked her what changed her mind. She had no answer. I have a new confirmation #. I can't wait for next months bill, so I can spend another hour on the phone arguing about my cancelled account.

I can't wait to get rid of AT&T home phone service! You are not allowed to discontinue or cancel your service online, and when you call and get through 20 minutes of recordings, and then wait 20 minutes on hold for a representative, only to find out that you must only contact the "Plans and Services" phone number if you are wanting to cancel your service.

When I get this service canceled, I promise to "GOD" that I will never deal with AT&T again, for ANYTHING! I don't care if they are giving a thousand dollars with new service, it is NOT worth the headaches their people and their business ethics create! I had been receiving advertisements for almost 8 months, saying that "AT&T Uverse is available in my area"..."Call today to start service", so I did. They came and went through my entire home for the locations of the install. I moved furniture and everything necessary to complete the install..."I WAS EXCITED" to be getting a new service.

Thirty minutes later, I was told that this service was not available in my area, and a representative would be contacting me. Five days later, a representative called to tell me the service was not available in my area..."REALLY?!" was my reply. You called to tell me that? "Yes" he said. "Well, thank you captain obvious" I did not know that.

They actually have someone who's job is to call and tell you what you already know! (WOW...well managed company)

Now it has been almost 2 weeks later, and I find out that their installer disconnected my phone from the house. So, it has become my job to go through the painful process of getting it repaired, or just disconnect the service. I choose to disconnect the service, (I do not use it anyway) I have been a AT&T customer for 20 years, and figured I would just keep the phone service for the 911 emergency service in the house...$19.93 @ month. It turns out that it is MORE painful trying to cancel service than the headache of getting it repaired.

Anyway, getting the service disconnected is going to be the best in the long run I believe, because, I will "NEVER" have to deal with this terrible company ever again. After reading all the complaints on just "this" site alone, I know I have made the right choice. I was actually thinking of getting all the services that AT&T offered...thank GOD I found about how terrible they are before getting further involved with them.

I will do everything in my power to get the word out about AT&T to all my friends, and anyone that I come in contact with, just to save them from the experience that all of us have (and are) going through. In order to do your part, do more than complain in a public forum...tell EVERYONE you know. Create the solution, don't wait for it! AT&T = Poor customer satisfaction!

I have been trying for months to have an AT&T Representative listen to me. I have changed my telephone plan several times for a cheaper one, the bill continues to be over a hundred dollars. Each person I speak with pretends to have me on a $40 or $50 something plan. I am convinced they are being sarcastic with me. A few days ago I called and tried to set up an appointment to speak with a telephone manager from my church on speaker phone with others listening to the conversation. I was refused. I have asked if they would go through my file and see where I am being cheated out of my money, because they tell me my plan has changed but it remains high. I was transferred 5 times last week, but no assistance with my problem. At the conclusion of our conversation, they always remember to tell me when someone calls me back to ask about their service, to tell them it was excellent. This leads me to believe the employees are in a contest. (how many customers they can lie to each day) I am so frustrated, this is the last attempt for me.

I have been trying to disconnect my service as well. Same thing. Not possible online and their 'Customer Service' is a joke. I am totally disgisted with the service since Bell South was taken over by AT&T.

AT&T Corp: [protected]

Tell them you have a complaint and they will transfer you.

i had long distance and internet service installed in my home on september 9.2008 with att, i switched over from comcast stupid mistake on my part. i recived my first bill for $418.28, when i frist ordered the service i asked for a un limited local and long distance package and the dsl internet well he told me that the local and long distance package was going to be 35$ and internet 19.99. well they ended up charging me 35 cents per min for local and long distance, i went crazy! I called customer care and i was transfered from one repersentive to another for about 1hr and half finally someone got on the phone acted like he couldnt hear me at all and had a horrible attitude wouldnt let me barley talk, finally he did some adjustments now i have a bill of 222.00 that i just payed plus another bill for 151.63 that i owe, i am supposed to get 150.00 cash back coupons for switching over its been more then 6wks still didnt recive them, i want to cancel my service but then i loose my 150.00. anyone know if we can report this to the better bussiness burea or if i can do something about this, this is not fare the economy is bad and they are jipping us for are money pleaseeeeee someone help! thank you

Does anybody knows a phone number for complaints?

I disconnected my service for the Dish Network with ATT since I had the bundles back in August and changed to only internet service and the basic phone service(I was paying $99 just for the phone service). And then I received a bill from ATT for $395.00 from $275 was for the Dish Network. I called ATT 3 weeks ago they said will investigate and cal me back but never happened, then I received another letter saying that my service will be disconnect if I don't pay the full amount. I called today and took me almost 2 hours to be able to talk with somebody since every time after 20 minutes waiting for somebody to answer they transfer me the call was lost (or they hang up), The rep told me that the bill was from Dish Network and not ATT, so I call Dish Network and they told me don't have in their records that I owed any money to them and that I have to talk with ATT. I called ATT again and they tell me the same story and transfer me to Dish Network, at this point I am ready to kill somebody and ask my lawyer to send a letter. Finally I talked with a rep that understood my frustration from Dish and he called ATT and was on hold 30 minutes and have to talk with at least 3 people and finally he will talk with a supervisor, and I said he will because we are still on hold while I am writing this. At this point he is as frustrate than me, he said I can adjust nothing because doesn't show that you owed us and I am trying to make them understand. I am still waiting...

I have been trying to have my phone disconnect from August 25, until October 14, 2008 I am still receiving bills saying I owe them. I move to indiana on August 25, 2008 as of today date October 14, 2008 we receive a bill amount of 340, 51. We'll someone please help us. With money short we can't afford to pay two phone services when we are living only place at a time. while i am typing this e-mail I have been on the phone for 45minutes From 4:00 until when they drop the phone(hang up)

I am a new customer and have ordered products and any upgrades are pro-rated and I am charged in advance and they do not tell you that when they offer these bundles or special services to you. AT&T will nickel and dime you to death. I have never been charged for any upgrades in service for anything. Where to i write my complaints. All there phone reps tell you something different and your confused and still they do not tell you what your being charged for. Highway robbery and I have been robbed. Help

I submitted a rebate for $50.00 from at&t for their high speed internet. I sent the rebate febuary 22, 2007. My husband then called august 7 , 2007, they claimed we didn't send the activation sticker. How funny? How would you have my infomation then? So the girl my husband spoke to said she would resubmit it and would take 4 weeks. I waited 4 weeks. Called again, spoke with tiffany. She claims it was submitted and we would have to wait another 8-12 weeks, and additional 4 weeks for full processing. That's approximately another 4 months. So its taking over a year to process a rebate? Ridiculous. I wish i would of read the other complaints before i signed up with AT&T.

Since may of this year Ihave been trying to get my rebates from at&t for a land base, cell phone and the internet, a total of $200, 00. I have not recieved one red cent I am a senior citizen and i pay my bill when it's due my son died in april and that's when I switched to AT&T because of the promotion they sent me in the mail. I have call every one I was told to call to no avail I've just had surgery and I no longer have the strenght to hold on the telephone for hours someone please help me with this problem i'm at my wits end thanking you kindly Maxine Sherfield

I switched my home phone, cell phone, internet and cable service all over to AT&T. The actual products are great, but trying to get the rebates has been a nightmare. They bait you with great incentives to move your service, but just try to get your rebates! I switched my service on 7/12/08 and 5 months later, I still do not have all of my rebate money. Then, on most you get a gift card, which I have has lots of trouble using...sometimes it works, but most of the time it won't accept the card. If the rebates are a BIG part of making the switch for you, DON'T DO IT! You will encounter mountains of frustration in dealing with this company...everyone is really nice, but nothing ever actually gets done.

I received a letter on 05/06/07 and a statement from AT&T on 05/07/05. The letter threatened to take me to a creditor for $31.11 and the statement from AT&T showed balance Zero. And wouldn’t you know it, I paid it by phone from fear to mess up my credit one hour before the Statement came in the mail with zero. Calling back did now good, they insist I own, so I guess a statement doesn’t matter to AT&T.

I'm an ex at&t employee. I can honestly say is the worst job I ever had. Since day 1 I noticed their selling practices were not the best. I have been in sales for a long time, and I can tell you that I felt so cheap working for AT&T because of the way they treat their customers.
First of all, AT&T does NOT have a customer service department. AT&T has 1 department, SALES, which handles all complaints, billing issues, so on, so on. Because you are speaking to a sales rep when you are calling about your bill, expected to be sold something. If you don't want to buy it, it may still appear on your next bill. AT&T plays the odds, and the odds are that you may not look at your bill next month, so they may get away with the sale.
There are two common sayings at AT&T, 1) "It is what it is" 2) "What's in it for you."
The first one means, that when a rep would feel so bad about the way a customer is being treated, for example, charged with bogus charges or someone upgrade their service without authorization, as a human you want to help the customer, but our manager would not allow us. The manager would say something like "it is what it is" too bad for the customer but there is not thing that we can do.
So you are calling customer service, and expect to get help, but from the minute you are calling, the rep only has one thing in mind, "What's in it for him." If a rep has been in a call for a while, the manager will go to the rep and ask the rep what is going on. If there is no sale involve the manager will tell the rep to get rid of the call. We are instructed to only help those who may possibly buy something from us.
During my tenure at AT&T I dealt with so many, many upset customers, and complaint so much about how AT&T does business. But the bottom line is customers continue to choose to do business with AT&T.
I'm so surprise that there has not been an class-action lawsuit against their selling practices.
att_complaints88@yahoo.com

AT&T sucks!

I am experiencing the same problem with a $50 equipment rebate from AT&T. I am considering legal action against them for false advertisment. Are you interested in a class action law suit?
Darlene D.

The rebates are a complete joke! Why can't they just give their customer a decent deal in the beginning? The advertising is misleading at the least. Due to my past experiences with AT&T, I would recommend using an alternative company for your communication needs. Do not agree to any contracts with any company, for their good service will be commitment enough, no contract(s) keep a company honest!

I am so frustrated with AT & T too. I don't understand why such a big company cam rip people off so easily if we don't read what they charge us. I had my bill fluctuate so many times in a course of a year, when I only use their service for internet. When I finally decided to cancel their darn service, they have the nerve to bill me for the following months service along with the disconnection fee. I canceled it during the previous billing cycle and they bill me for the next cycle. My billing cyle ends June 21 and I canceled my service right a way on the 19th. When I do call them to ask why does my bill fluctuate so much when I don't even use my phone service, they just made up so jibberish on certain fees, I was too tired to argue with them. AT&T sucks!

I hardly believe you online bill pay doesn't request you to verify amounts...

How about not being stupid and throwing your money around if you don't have enough...

Seriously you messed up and are pissed off...

They need to verify the payment wasn't by some fraudulent means, they are not just going to cut checks for $4k for fun...

Did you think to have your bank reverse the payment and then resubmit and pay a late fee?

I bet going forward you won't miss a decimal point any more!

Loren,

You should call channel 13 "Call Kurtis" about this treatment from AT&T. I hope you have gotten this matter resolved and I'm sure you are looking for another phone company.

AT&T claims, that they have an excellent netwrok.But to me it is a piece of junk network.I regret that I switched to AT&T from T-Mobile.I want to complain on this, but not sure to whom.I noticed that they are good at providing false information in thier commercials that they are the netwrok with ''FEWEST DROPPED CALLS"".The fact is that all the calls drop regularly and there is a frequent network busy signal.

About two months ago my husband and I had cingular / att switch our phone plan. We had 1100 anytime minutes between each other, we talked for free and what not, so in the end, we had like 3800 rollover minutes. So we thought, ok.. lets downgrade our plan, since were obviously wasting money. So we called them, and asked them to switch our plan to a lower family plan, and the guy on the phone told us that we would keep our rollover minutes. Well a month later (two weeks ago) they shut off our phone. I owed one bill. So I figured ok, my bad... let me pay that. I call up cingular /att. And I asked the man to turn my phone on and I'll make a payment on my account. The guy asked me how much, I told him the full amount 124.00. The guy told me that, that was not enough money to turn my phone on, and so I asked why. And he said that I owed 1000.00 dollars. I was completely baffled and told my husband to give them a call. So he did. Turns out, the guy who switched our plan separated our phone lines, so we were not talking for free anymore, and they gave us only 300 minutes a piece, and threw out 3800 rollover minutes that we had accrued. So yeah, we obviously went over our minutes, or should I say cingulars minutes, cause that's not the phone plan we asked for. And was not what we were told we were getting. Like my husband told the guy over the phone... how can someone with 3800 rollover minutes, or someone who always had rollover minutes all of a sudden skyrocket a 1k cellphone bill?! I mean come on. Somethings definitely not right. Thankfully they rectified the situation. But, damn. I promise once my contract is up, that's it with that garbage company.

This is a complaint about Cingular and Att Their customer service department must be trained to make life miserable for all their customers and to make them switch to another company. In January my service was discontinued by Cingular even though I mailed a check and it was cashed. After several attempts to correct this and out of service for more than 1 week, a representative noticed that my checks were credited to the Cingular "Att" account and not the current Cingular"cingular" account. They explained this as if I should know what they were doing with my account and it was my fault the checks were applied to the wrong account. They said my checks would be mailed and three weeks later I have no refund.

Today I spoke first with Cris Cuerrier who informed me he could not even see my old account (how can their customer service help if they do not even have information available?) and was not at all ready to try and solve my problem. The reason did not make any sense to me since 3 weeks before the lady that answered was not only able but willing to get all the information for me. I then requested to speak to a supervisor and after requesting for 15 minutes and him not wanting to give me a supervisor he put me to Erica Hitsman. She repeated the same answer that she could not pull up my records and that I needed to know my old password (more than 2 years old) and was unwilling to give me any information. Nedless to say the prior three people never asked for a password and I gave all of them my name ss# address billing zip code anything else they needed.

I called a different number and spoke to David Ball who in 3 minutes was able to give me all the information I needed. My two checks were requested and would take 6 weeks to arrive! He never asked for the password but verified it was me with the other information.

Bottom line the two reps Chris and Erica had a power trip going with me and were unwilling to make any effort to help the customer. If all the reps of Cingular were like David Ball their customer service dept would have great ratings insted of having a customer that is now going to switch back to T-Mobile.

Deceitful practice. I added a new line to my account in March of 2004. Since my husband had his line for four years, they stated, "We will send you a new phone, once a year for being a loyal customer. March of 2005, his old phone died, (they stated those phones were garbage anyway) and I made the call to ATT/Cingular. Sent out a new phone. Nothing mentioned about extending our contract for another 2 years. After a few days, the phone would shut down, all by itself. So, instead of asking for another phone, I said let's just switch numbers of the phones, since I don't use mine that much. No problem...save the company a few bucks. My butt!

My contract ended March 11, 2006. I switched to Verizon and ported Dennis' number to that account. Now, ATT/Cingular want an additional $175.00 for early termination. I guess somebody has to pay for that big merger.

People be careful when swimming with sharks. They only pretend they won't devour you.

Cingular Wireless
PO Box 17514
Baltimore, Md. [protected]
[protected]

AT&T Company. Phone Company Long Distance Service.

We used to have the above company as our phone service. Now we have Verizon. I bought a phone card for long distance, a couple of years ago and canceled my long distance.

Recently deductions have been taken out of our checking account at Comerica Bank on Norton in Muskegon.

I called AT&T to complained and they said they would give me a refund. Then I called Verizon and complained and they said if AT&T kept it up to write the FCC. Since then I have called AT&T 3 times. They said someone said it was O.K. to have AT&T. They said they were going to reimburse me for the money they took out of our checking account. I thought you had to sign to have something taken out of your checking account. To my knowledge no one has.

My husband has Altzheimers. We are on a do not call list, but I don't believe that is any good. I asked the representative of AT&T to listen to a record, or something confirming someone at this household asked to be on AT&T.

Today I get something in the mail saying I had to call Verizon. I am 80 years old taking care of a husband who has Altzheimers, Parkinson's, Asthma, and is incontinent and I have no time for such foolishlessness, thereby my complaint. I don't ever want to hear from AT&T again unless it is to give me back the money they took from my account.

AT&T now thinks it' s okay to add spam advertisements to the paying customers homepage & email. I filed a complaint and have yet to talk to a real person, all I get is someone on a chat line and the complaint goes nowhere.

AT&T states it has to spam advertise so it can provide "world class service" to its customers at a low rate. I told them that offering good customer service is part of world class service and they do not provide this.

AT&T has the ultimate marriage made in heaven - charge the customer for the service and charge the advertisers to advertise on the paying customers homepage/email.

AT&T should be ashamed of itself and we as customers should let them know how we feel. It would have to be by email of course as they never call for a customer opinion - just payment of the bill.

Ever since I combine My ATT U-verse & DirecTV account I have had nothing but major major problems. They continue 2 add channels & insurance that was cancelled over 8 months ago. Every month 4 the past 5 months since combining my bills I have 2 call in & straighten this out. They tell me each time the problem is fixed when it isn't, DirecTV ATT suck

I agree with all of you, but I see most American no have any idea what real are socialist system or liberals. See Mexico case, only one provide all services and charge what won plus abuse, because are call monopoly, who here are illegal, but that why Liberals was set corrupt liberals Judges any where. Att start moving across fine line, from business to criminals activities, this are to normal for Dems. See whop provide free phone and who own? a super rich Mexican, and who paid? a tax payer.Who was live under a socialist system know very well how very high corrupt are a system, like me, I can predice what a President be will doing time before, but a future? well he no have any intention of leave a office. ATT doing public monopoly, why was but Direct TV? no competition be will abuse in big how will like.

Employee at AT&T store kisses guy while working in store.

at&t is holding my mail hostage because I have not fully paid them.

to many attempts at redeeming (At&t)getrewards.att.com

Where is the website for redeeming my reward. I sure canot find it.

This wed site does not exist. This is false advertisement.

UNABLE TO CHECK THE CURRENT STATUS OF MY REWARD.

no such web site

Rebate from 2007 never received. Called three times and still have not gotten 5 months later.

Cingular repeatably is charging multiple charges for text messages. The same text message is multiplied numerous times minute by minute same phone number over and over again page after page and they refuse to put in a trouble ticket even after admitting this is not suppose to happen. This has been going on for years and having to call monthly to get it fixed is ridiculous!