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increased my internet/phone service cost

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United States
Every year I need to renegotiate my telephone/internet service with at&t as they institute price increases. I called on february 29, 2012 and spoke to a customer service rep. Named michelle. I asked if there were any deals that I could apply for as I am have a very limited income. After conversing with michelle for a while, she told me she would keep the rates that I currently have for another year. Which I thought was wonderful as the games on the internet is how I entertain myself. I don't have cable, dish or satellite, I have an antennae on my roof of which I get what I need, the basics. My internet service went from $14.99/mo. To $38.00/mo, this is a $23.01 increase per mo. For me. I only receive $1, 100. From my social security per mo. It may not seem like much to others, but it's a lot to me as with phone and internet that is appoximately $64.00/per mo. The internet service is slow and is not what they tout it to be. Why should we have to pay large prices for poor service!

What I am ticked off about, is that at&t gives new customers the $14.99 per month internet rate, yet their long standing customers that pay their bills on time, get the shaft!

I need to find another way to get a better service!
Complaint comments Comments (0) Complaint country United States Complaint category Internet Providers

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Customer Care Service
575 Morosgo Dr NE Rm 14f67
United States - GA30324-3300
+1 800 331 XXXX
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