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ATT home phoe / lousy service and reps

1 NC, United States

I ordered phone service thru ATT a few weeks ago with an install date for 9/2. I was not initially given a window of time and was basically told it was anytime in the day. I took off work and spent the day home waiting for them. I called in to ATT a number of times and the automated machine kept hanging up on me. I waited at the low end 1 hour at a time on hold to speak with someone and most of those reps lost my call during transfer which meant another hour on hold trying to get to speak with someone again. Well this went on for around 4 hours today. I finally spoke with someone who told me my window of install was between 12 and 6pm so I didn't really need to stay here all day but was never initially told that. This person checked the account, checked the numbers and verified that the install was scheduled. Well at 6pm tonight after no one I had shown up I started the entire process of calling them all over again. The first rep after an hour on hold told me he could not give me any info on the account and had to transfer me to another number to obtain the information and of course that office was closed. I once again called back and went thru the entire hold process again to be told the account was put on hold and no other information was available except from the office which of curse was closed. Now mind you, I don't even have their service and already am being treated with disrespect and like garbage. No one called me, no one told me there was an issue they just let me sit home like an idiot all day begging them for information. Well I want to know what happened between 3pm when the install was verified and 6pm when no one showed up and no one called. This is lousy service.

Jo

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