AT&T
reviews and complaints

I found an offer on AT&T's website for a prepaid cell phone. I was getting it for my 7 year old grandson. I went through 7 different customer service reps. I kept asking for a supervisor and was told I didn't need to talk to one, they could help me. I first ordered the phone on the website. Because I live in KY and my grandson lives in OH, they cancelled the order because my CC didn't match the address. Second time we ordered through the website, the rep told me my daughter could go to the store close to her and get it. And I could pay with my CC over the phone. My daughter called before going to the store and the manager told her he wouldn't honor the deal of 59.99 that it would be over $100. And he wouldn't take my CC over the phone. I called AT&T customer service and was given the run-a-round by 4 different reps. I was told I'd have to order it on-line, even though it wouldn't give me the sale price. The reps were very rude. I told one lady I would just take my business elsewhere and she said go ahead. I finally found a refurbished phone (by mistake on my part) for the sale price I had seen. I went ahead and ordered it. I did not want to get a refurbished phone. My husband has decided he wants to upgrade his phone but I won't be doing it through AT&T. What happened with helping the customer? I have never been treated so rudely in my life.

I have been contacting At & T about a request for a refund for 3 weeks. I have been perfectly pleasant and they have disconnected me, guaranteed mangers call me back, guarantee an email determining the judgement in the case number, and have been rude and unprofessional.
I was with the company since they started and have paid them thousands upon thousands of dollars. It was as if there were no actual human beings on the phone. In the end they denied my VERY partial refund I requested for a service not used in years

ATT has been billing my business for years for service that we have not used in 10 years. My company has many bills and this slipped under the radar and was always paid The phone # is [protected] The account # is [protected] I called and spoke with your person named PSKGX59 He was not very nice. Please research and see when the last time this computer card was used. The service was cancelled many years ago Then please send a refund
Thank you
Jesse James [protected]

ATT changes my bill all the time and I've had to call repeatedly to have them stop it. In March I called and spoke with a rep to cancel my service. They talked me into staying another 12 months for the same total bill price (around $130/month). Of course, this month, the discounts dropped off/expired/ or some other kind of rip off. I should have had 11 more months at the lower rate. Now my bill went from $140 to $199! They use unsavory sales tactics to lock in their customers and then remove discounts. This is unethical and I refuse to put up with this treatment anymore.

The worst company I have ever dealt with! No wonder they have one start out of five. Actually, they should be in the minus category ! Avoid this company at all costs!
My internet was fine until for no reason a technician came and replace the "pedestal " done by the road. Now, no internet or so slow it is unreal! I called numerous times to tell my story, emailed numerous times to tell my story, sent feedback messages numerous times, but not one person has solved my problem ! They also said that if they sent someone out to fix the problem they created, I would be charged! Seriously! I hate this company! I'm trying to switch internet carrier!
This has been going on one month! No resolution ! I just want them to fix what they broke! 6141 E Fulton Ada, MI 49301

I have had it with this horrible signal! At least once a day I have to reset the modem due to signal drop. I have to reset no less than 3 times before it works. I live in Marietta Ga, not the backwoods. We are paying premium money...we have no other choice for carriers since the subdivision we live in is only wired for ATT. First of all, that is illegal and forcing me into a monopoly. I prefer a hard wire cable into the wall for crying out loud! This wireless service is NOT RELIABLE! You offer a product at a premium price you should make sure the damn thing WORKS! I would give 0 Stars

On March 24, 2018 I entered an AT&T Authorized Dealer Store to purchase a new phone. The employee told me about a current promotion where if I purchased one IPhone X another IPhone X would be given to me at no charge. It was a BOGO promotion. I had him verify everything because I wanted to make sure I understood the fine print. He said if I purchase one phone for the full price of approximately $1, 000.00 there would be no charge for the second phone providing I made the first 3 monthly payments on it. After that time my account would be credited back the 3 monthly payments I had made thus making it a free phone.
I wanted to pay off the full price of the first phone right then but was told I had to make a least one payment and after which time I could pay off the full price of the first phone. I agreed but again had him go over everything numerous times because I didn't want any misunderstandings. There was also another employee in the store who confirmed everything his colleague said. This second employee even assisted with the transaction.
The employee activated the phones and I went home thinking everything was fine. Even so I was still somewhat leery since I have had issues with AT&T employees adding services to my account which I didn't authorize.
I called the AT&T Customer Service number just to verify everything I was told. After looking into my account the customer service representative did indeed confirm that what I was told and sold is correct.
The shock came on April 27, 2018 when I called AT&T to pay off the price of the phone. I was told that the AT&T authorized dealer made a mistake and should have given me an IPhone 8 and not the 10 as the free phone. No matter what I said they told me I had to pay full price for both of the phones. I went back to the dealer and he apologized and got on the phone with AT&T but was told there was nothing they could do because I should have contacted them before 14 days which is written on the contract. It is true that the contract does state something about 14 days but it also states that I'm receiving a BOGO promotion. So they are holding me to my side of the contract but they are not standing by their side of the agreement. The employee admitted to misunderstanding but AT&T still would not honor their side of the contract.
I came home in tears because I now owe AT&T $2, 000.00 for the phones. I looked on the internet and found many other similar complaints against AT&T for not honoring their BOGO promotions after the contract is signed. My feeling is that the employees are doing this deliberately to make a higher commission knowing that the consumer is now on the hook to pay for these expensive phones. I also think I was deliberately victimized by the young men in the AT&T store because I am a senior citizen.
I truly believe AT&T deliberately and knowing scammed me and many others.
I know there are many others out there that are most likely not reporting this fraud which I'm sure is what AT&T is counting on. They are a huge company and know that we consumers are tiny and don't have the money and resources to defend ourselves.

Respectfully,

Amethyst Duckworth

I contacted an agent for help with signal issues, but the agents hands were tied regarding this issue of poor signal at my house. I mean, it's not like he could authorize a new tower or booster close to my home. That being said, the agent was very polite and expressed understanding of my frustration and concerns (even though he could do nothing). I'll be switching back to Verizon shortly. This is intolerable. This is a horrible experience. And "nothing can be done" is never good enough. Shame on you AT&T. His only offer of help was "download this app and log your complaint." Are you flippin kidding me? Come on.

I have spoken with at least FIVE agents and the problem still isn't fixed. Before moving, I made an appointment to have my service transferred. It seemed so easy. Well this has been the worst mess ever!

How in the world can a communications company NOT communicate with a technician to do their JOB! Instead, I had to go through 5 agents each with a different explanation of why my service request wasn't completed, I wasted an entire day of work, and spent HOURS on the phone!

And to top it off, when the last agent finally did call back, her pitiful resolution was to schedule another darn day in a WEEK! So now I have to wait a week for YOUR mistake. Oh AND you want me to waste another sick/ vacation day? I'm BEYOND frustrated. This is the worst service ever from AT&T. This is not how you treat someone who has been a customer for YEARS!

I spent endless hours to resolve errors on my wireless bill to no avail since I am getting nowhere by phone I am sending this complaint. On December 12 I called AT&T to terminate my Internet home service AT&T instead provided proposed Suspending my service on this line I later called AT&T to request of the phone be shut off as it no longer serves any purpose I tried unsuccessfully into calls to cancel it but was either disconnected never called back or my request was not for filled I finally pulled the cord out and on Jenry 22nd 2018 will clearing spam from my cell phone I found an email confirming my phone was canceled had I not checked spam I would not of found this message. suspending my service on this line I later called AT&T to request of the phone be shut off as it no longer serve any purpose I tried unsuccessfully into calls to cancel it but was either disconnected never called back on my request was not for filled I finally pulled the cord out and on Jenry 22nd 2018 while clearing spam from my cell phone I found an email confirming my phone was canceled had I not checked spam I would not of found this message

My next bill had the home phone bill on it and I was billed again even though it was canceled effective January 22 I called in March reach Rhonda referred me to Vanessa and then Mary after one. For five hours with AT&T Mary confirm the errors gave me credit and after expressed grief over the free tablet they've given me what a joke she kindly give me credit and over the contract on the tablet she noted that she would give me credit and gave me a confirmation number I nonetheless cancel my auto pay until I receive the credit on the next bill with a continuing problems I had I decided that I would go to another carrier I found out I needed to unlock my phone I was informed by AT&T I had to do that online I called ATT and again to cancel my wireless service request Mission to cancel my line and unlock my phone but was told they could not do anything although the representative did say she would take steps to allow me to Approval I tried again to unlock my phone but no results I then received a text message stating my request was denied. On April 24 I received another bill they were still billing me for the home phone that I had not had since January and the tablet that I canceled I called AT&T it again and insisted that I speak to a supervisor they will not give you a supervisor until you've told the first person your story I was told and the supervisor would call me when I insisted on it I'm still waiting for return call I get no results and I have never had such bad customer service from any company in my entire life they absolutely provide the worst customer service

I contacted A T & T on April 20, 2018 to discuss my plan with them. They told me that they would give me a deal on upgrading my DSL to high speed internet and DirecTV. I agreed and made an appointment with the customer service person to do the installation after 5 pm as I work for a living. Two days later I received a text telling me that they would be there on April 25th believe 11am-1pm. I responded no. I finally figured out how to chat with them and said that the person I set the appointment up with told me that they would come after 5 pm. Three times I was disconnected on the text. Three times, they told me they were sorry, but were looking into it. They still never responded. After the third time I just asked the person I was chatting with to have someone to call me. When someone did, I told them my situation. I was put on hold for quite some one and finally told that they only did installations at 9 am and 11 am. I asked them why, when I originally talked to the gentlemen who set the appointment up with, didn't tell me that. They said they didn't know. I then asked them if they could afford to take off a day just to get cable. They, of course, said no. Then they transferred me to a supervisor. The supervisor checked and said the same thing, that they do not do installations in the evenings or on weekends. I told him that I wanted to cancel the order. He told me he couldn't help me with that. I told him that my current DSL was extremely slow and, due to a security issue in my home, I was being told it was due to the slow DSL. He put me on hold. I was on hold for ten minutes and the next thing I knew I was talking to tech support. All and all I was texting or on the phone with A T & T for two hours.
Each and every person I talked to was rude and disrespectful. When I spoke with the salesperson originally he told me the appointment was set up after 5 pm on April 25th and now I am the bad person for wanting A T & T to honor that. I was appalled and aggravated by the end of it all and just wanted to be done with it all and A T & T. I am seriously considering going with another company altogether because I am so mad. Extremely poor customer service. By the way, when I called to cancel the high speed internet/DirecTV, they said they were having problems with the computer and would get back with me if 5-7 days!

At&t is the most worst telecommunication public services I have ever ever has connect or used. Discrimination mexican against chinese, non approved charges cost in front of the customer that said no charge but they send you an invoice with huge amount of charges. (american chinese and young or middle age modern people like company's staff can speak fluent english and offered some kind of communication with customer if they want or not want the new service. But mexican lied even on court, on street, and so evil and demon they even lied under and in front of the justice law in court and judge in united states of america. The supervisor or manager can not manage them at all but in fact did the wrong judgment and blamed against chinese american. I swear, if I got a change to see the important people of at & t in parties or meeting, I will make them felt the downest ever regarding their products and servicing when I was around forty years old as an housewife in modesto, ca, usa.

I just pulled my credit report to find that ATT has allowed someone to open an account in my name at a fraudulent address. Despite the fact that I have had 7 yr fraud alerts on all of my credit reports for over 2 years. And I haven't even lived in the country for 8 years. Then sent the claim to collections without even checking my credit report. Just like the guy below I am in for not 24 hours of headache but months worth. They tell me I need to fly back to the Usa to fill out a police report in person. They can't do it over the phone. Now my 850 credit score is in the toilet. And since I live on the other side of the earth. I get to stay up all night on skype trying to get thru the phone robots to sort things out. (Fu ATT! ) if there is a class action going please sign me up.

On March 7th we went to the AT&T store at 3057 RT 50 to inquire about switching to AT&T and Direct TV. A $7 charge was put on my credit card for the to come out and check if I would be able to get TV reception. An appointment was made for 3/9/19 between 8 and 12 and Direct TV never showed. I called the AT&T office and spoke with the Manager Benjamin Rice and told them it was a no show and to cancel the request and credit my credit card since they were a no show and he said it would be done. Guess what the charge was still on my credit card bill, so Thursday 4/12/18 we stopped at the store again and spoke with the manager who said he couldn't do anything for me and suggested I contact Direct TV. I told him that we made the appointment with them and they should be taking care of the problem. He took my phone number and said he wo check into it and get back to us, but when we left we had the feeling nothing was going to be done and there would be no follow-up.
At this point I would never do business with AT&T or Direct TV based on their lack of customer service

Dione allen set up me and my husband's phones thru her account because she said it'd be way cheaper since she was an employee which would have been nice except a year later she demanded them back which we returned sunday and we transferred our phone numbers to metro because they numbers were registered to my husband and i.. So no issues until yesterday when metro changed our phone numbers and att headquarters informed us frank nolan, dione allen's live in boyfriend had dione get our personal metro pc info and yesterday they pretended to be my husband and transferred the numbers back to them.. I lost my gmail account over it besides my banking info was being sent to that number they took along with my daughter's school skyward info... After speaking to headquarters they informed us they were absolutely not allowed to do this and killed the numbers.. My issue is i'm the 3 rd person I recently found out she has done this to.. I have to go to gainesville to pick up the call logs from metro and we are filing charges.. But she needs fired and banned from these kind of jobs.. I'm hoping they really open an investigation because there are to many employees for them to be allowed to get info on anyone they have a grudge with.. Not sure how she even got that far... But taking my personal numbers from metro pc that's a serious invasion of privacy

BOGUS charges, 2x a month
Reverse all these NOW!
1/21/2017 VESTA *AT&T [protected] OR $44.10
1/21/2017 VESTA *AT&T [protected] OR $44.10
2/9/2017 VESTA *AT&T [protected] OR $22.05
2/20/2017 VESTA *AT&T [protected] OR $44.10
2/20/2017 VESTA *AT&T [protected] OR $44.10
3/22/2017 VESTA *AT&T [protected] OR $44.10
3/22/2017 VESTA *AT&T [protected] OR $44.10
4/21/2017 VESTA *AT&T [protected] OR $44.10
4/21/2017 VESTA *AT&T [protected] OR $44.10
5/21/2017 VESTA *AT&T [protected] OR $44.10
5/23/2017 VESTA *AT&T [protected] OR $44.10
6/20/2017 VESTA *AT&T [protected] OR $44.10
6/22/2017 VESTA *AT&T [protected] OR $44.10
7/20/2017 VESTA *AT&T [protected] OR $44.10
7/22/2017 VESTA *AT&T [protected] OR $44.10
8/19/2017 VESTA *AT&T [protected] OR $44.10
8/21/2017 VESTA *AT&T [protected] OR $44.10
9/18/2017 VESTA *AT&T [protected] OR $44.10
9/22/2017 VESTA *AT&T [protected] OR $16.55
10/20/2017 VESTA *AT&T [protected] OR $34.86
10/20/2017 VESTA *AT&T [protected] OR $49.62
11/18/2017 VESTA *AT&T [protected] OR $49.62
11/19/2017 VESTA *AT&T [protected] OR $44.10
12/18/2017 VESTA *AT&T [protected] OR $49.62
12/19/2017 VESTA *AT&T [protected] OR $44.10

Hello. I called AT&T Customer Service around 11:30 am on Thursday 3/29. The woman I spoke to was unbelievable rude. She would not let me explain my issue before trying to transfer me to someone else. I asked not to be transferred because I had already called the system she was trying to send me to but she repeated spoke over me to the point where she would not let me speak. She then told me that I needed to calm down and that she wasn't going to help me if I didn't stop talking. I was very taken aback. After I explained to her multiple times that I just wanted to speak to a live representative in the department I was trying to reach, she repeatedly said that she wouldn't help me. She then put me on hold for a few minutes to give me a phone number for the that department. In the middle of thanking her she hung up. I then dialed the number she gave me and sat listening to an info-commercial phone line for the next 5 minutes. This was not an AT&T associated phone number and was solely a soliciting line with no real purpose. I have attached a short clip of the audio I recorded from that line. The number she gave me was 866-975-0500.
This call was on behalf of my boss, but I am even personally a customer with AT&T and this is the most terribly I have ever been treated. I had already been trying to resolve the issue I called about for a week and when I do call for assistance, the representative ignores me, insults me, hangs up, and gives me a phony spam number - not the care or service I feel AT&T would like to present to its customers.
Your subsequent assistants were very helpful and apologetic for their colleague's misconduct.

I wanted to add my fiances phone to my account. I stated this clearly win the beginning of my call. 70 minutes on hold later, I'm told that she has to authorized the change. After 70 minutes, they couldn't have told me in the beginning I was wasting my time. This company has the worst customer service of any online providers. They send a clear message that they could care less about their customers and/or customer service.

I called AT&T to cancel my HBO that they offered free for the first 90 days of signing up with them. The representative offered a good deal to keep the HBO so I kept it. I go to pay my bill a few weeks later and I see my bill is double the amount I owed and then I see a NBA league channel charge that I never ordered. I immediately call them inquiring about it and the representative tells me that the NBA channel charge will be removed and that I should just pay the amount I was responsible for. On my next bill, the charge is still there so I call them again. They proceed to remove the late fee and says that the credit cannot be applied until the next month. I then receive an email and letter saying I need to pay my balance to avoid disconnection. I ignore it as I was told I would get the credit. A few days later I get disconnected. I called them and I had to speak to 4 different representatives as each one kept transferring me to another dept saying they cannot help me get credited. I finally am able to speak to a supervisor at the loyalty dept who says they can file a dispute. I am a little skeptical and afraid they will deny it.
What a disappointment in service and bad experience. Maurice at the Loyalty department, ID#815A was the one that really helped and told me he is helping me dispute it.
I had also switched to Direct TV and they promised a $300 gift card for switching. When I checked on it after a month, they said I had to wait 90 days before receiving it. I tried calling after the 90 days and they said there was nothing in the file stating I can get a gift card. When you go online, they promise you the same thing for switching to Direct TV. False advertisement.
Account | [protected]

Beware of signing on to services with sales people from AT&T! I ordered new service with them and was lied to about the whole deal. I went over this plan and pricing a million times with Ovier the horrid sales rep, to only get billed with a whole different pricing and lied about everything I would have and what he was doing! I am so discusted I trusted s major lier😞. And paying 3 times more and he was showing me figures of what a great deal he was doing for me😞 . So beware people! And in the future will cancel with at&t rather pay to get out of the big lie