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AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T reviews & complaints 2158

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12:00 am EST

AT&T cellphone of deceased

My 19 year old son was killed in a car accident Feb. 20, 2007. His girlfriend of five weeks stumbled opon the accident and ID his body. He left his wallet in her car earlier that day when they broke up and she left him on side of the road. All my son had on him was a belt, watch, and his cellphone. The police was useing his phone to try to ID him. After she ID him she asked for his phone and they gave it to her. The next day I had it disconnected. The representive told me I was the only one that could have it reconnected if I got possesion of the phone. Two weeks later the girlfriend had it reconnected in her name with a transfer of my sons service with Cingular. Which included his outgoing voice mail message and all of his personal and private information. I called Cingular and they told me there was nothing they could do because everyting is in her name now. My sons last bill also had a 36.00 reconnection fee charged to his account after his death.

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12:00 am EST

AT&T giving me the runaround!

I put in an order for dish network with att, it required that I have a visa or mastercard to process the installation fee. I went out and bought a debit visa and put in $64.00, well now they say my order has been canceled and when I call to confirm either they don't pick up or they don't return my phone calls. That order was suppose to be on today, but yet nothing.

Terrible service!

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watch-it
Oran, US
Aug 24, 2014 12:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

How is it a person can change from basic service to a data plan, purchase a smart phone for 600.00 ( unrelated to the plan), pay 40.00 to activate, and then be charged an extra monthly fee simply because the expensive phone you bought and paid for is capable of utilizing the services you bought and paid for? What if you purchased a Kenmore refrigerator with an ice-maker, paid someone to hook it up, purchased the water it needed to operate, and sears wanted to charge you an additional monthly fee for the ice? Or say Buckle charges you a fee every time your teenager daughter uses the zipper on the 120.00 designer jeans she insisted on having? Your less fortunate friends/family don"t get a discount from the satellite or cable companies for only being able to afford 19-inch television. Think about it.

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12:00 am EST
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AT&T people need to know this story!

About several months ago I ordered internet service from At&t. I had heard from my friend that At&t had a whole list of problems, one of which was their horrid customer service. Being the trusting person that I am, I decided to give them the benefit of the doubt.

The router arrived and I was able to hook everything up, but still no internet connection. So I called tech support and they told me they would send a tech guy over to fix my problem. But I was very wary of the high cost these tech guys charged, so I asked them specifically, "Will I be charged?" The nice phone guy on the other end assured me, "Ma'am, they will inform you beforehand should there be any charges."

Tech guy came over and asked to come in. Doesn't tell me if there is any charges. Fixed my computer by punching in a few buttons, no big deal. Then he writes me a bill for $60. I'm floored. I told him I can't sign this paper since you didn't tell me of the charges beforehand. I get a copy with the signature line filled out with "refusal to sign."

Call up At&t, and very nicely told them my situation. The jerk on the other end had the nerve to ask, "If you took a car to a car mechanic place to be fixed, wouldn't you expect to be charge?" Firstly, that's a stupid comparison. Secondly, a car mech always gives you an estimation (I should know, I have family in auto body). Thirdly, bad business to *lie* to your customer, which the first telephone guy basically did and this guy was just trying to cover his butt.

Anyways, needless to say, this guy *supposedly* puts down a note on my account listing the reasons why I refuse to pay for this service charge.

Next month comes. Bill reads no service charge. I'm happy and naively think the worst is over so I don't bother keeping the copy of the service billing that I refused to sign (I was cleaning up the house). I had good faith in At&t.

The following month I receive the bill with the service charge. Thank you very much At&t for completely ignoring me. I, once again, am forced to call their customer service and repeat my long winded story to another person (keep in mind that I was transfered very often and would have to repeat my case to each and every person I talked to because...apparently...no one reads the notes in your account). The nice lady sympathize with me and told me that she will transfer this case to labor division for investigation, and, in the meantime, I would not have to pay that $60 dollars. Labor would call me within 3 days regarding the investigation.

Fine.

Next month I get another bill that informs me: You are late on your bill in the amount of $69 dollars. The cherry ontop of the cake? A threatening disconnection notice that tells me if I don't pay they will cut my service and it will cost me at least $100 to reconnect.

This time I get a professional to help me. My good friend Laddi, who has the telephone skills of like God. My voice, being friendly and lenient, gets no where. People transfer me left to right, brushing off the responsibility to the next person. Laddi, however, gets them to see how unfair it is to charge me $69, and they reduce my bill pending the investigation. I thought I won. Couldn't be happier.

I get a letter today, which I will share with you:

Thank you for your recent call regarding charges billed by att. Based on the findings of our investigation, the charges in the amount of $60, billed on your September statement, will remain your responsibility. If we can be of further assistance, please do not hesitate to call our office at [protected]. We value your business and looks forward to serving you again.

I would just like to say that I never got that call from labor division regarding any investigation. In fact, they just concluded the investigation without ever bothering to talk to me at all. Talk about a thorough job.

This is no longer about the money, because I can easily pay that $60 off. This is about the principle.

If At&t bothers to read this, I want to let them know that I will post this story on multiple websites. I have already posted on a few. They can not get away with treating their customer like this, and people are going to know about it.

Thank you and have a nice day.

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KERRY D.
,
Jun 13, 2007 12:00 am EDT

I had Yahoo AT & T High Speed DSL installed on 2/6/07. This entitles you to a $50 equipment rebate per AT & T. I mailed in my rebate coupon on 2/9/07. It said to allow 4-6 weeks for the process. Here it is May 7, 2007. I had to call these idiots a dozen times to ask where my check is. They told me they mailed it out on April 3, 2007. I informed them, I never received it. I called back to have them re-issue the check. Still one month later, no check. Today, May 7,2007 I called back again to ask about the whereabouts of my check. They had no record of the re-issued check request. They put me on hold for 20 minutes and said it would be reissued. Yeah, right! I'll be calling back in another week to ### about this again. Don't expect to get your rebate as they promise. You spend more time on the phone following up on the darn thing that its worth. Don't sign up for AT & T, it’s the worst service ever.

This e-mail message may contain privileged and/or confidential information, and is intended to be received only by persons entitled to receive such information. If you have received this e-mail in error, please notify the sender immediately. Please delete it and all attachments from any servers, hard drives or any other media. Other use of this e-mail by you is strictly prohibited.

All e-mails and attachments sent and received are subject to monitoring, reading and archival by Monsanto. The recipient of this e-mail is solely responsible for checking for the presence of "Viruses" or other "Malware". Monsanto accepts no liability for any damage caused by any such code transmitted by or accompanying this e-mail or any attachment.

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akashakespeare
Cleveland, US
Sep 13, 2013 8:38 am EDT
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I HAVE HAD MY PHONE SERVICE ON MY HOME PHONE DISRUPTED FOUR TIME SINCE IT WAS CONVERTED TO U-VERSE. THE LAST GUY WASN'T EVEN ABLE TO GET MY SERVICE BACK ON LINE. I TOOK A 4 TO 8 APPOINTMENT, HE CALLED AFTER 8 TO TELL ME HE WAS ON HIS WAY. HE "MESSED AROUND WITH EVERY THING, THINGS THAT PREVIOUS SERVICE PEOPLE DID AND THEN ALL HE COULD DO WAS BI-PASS THINGS BUT NOT FIX MY UVERSE. I ASKED IF HE COULD JUST FIX IT THE WAY IT USE TO BE, HE TOLD ME I NEEDED TO CALL ATT EVEN THOUGH MY PHONE DIDN'T WORK.

GETTING HELP ON LINE IS ON MENU AFTER THE OTHER UNTIL SOME GETS ON A CHAT LINE WITH YOU. THEN WHEN THEY CAN'T FIX YOUR PROBLEM AND NOT TELLING YOU THEY DISCONNECT WITHOUT A WORD. I HAVE A PAY AS YOU GO PHONE AND THE LAST TIME I USED IT FOR HELP I USED OVER 15 DOLLARS IN TIME AND DID NOT GET MY PHONE FIXED. IT CERTAINLY IS NOT THE ATT I STARTED WITH 40 PLUS YEARS AGO. NOW IT IS SOME NAME TELLING HOW SORRY THEY ARE AND HOW THEY WILL FIX YOUR PROBLEM. WHEN THEY CAN'T THEY JUST CUT YOU OFF TO START ALL OVER DIALING THAT [protected]

JEFF SINGER jeffnsinger43@yahoo.com just incase someone from att has some idea.

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Aretheynuts
Birmingham, US
Aug 27, 2011 5:58 am EDT

Have had AT&T high speed internet for a couple of years but have had no problem with them. However, I have a MAJOR problem with Yahoo.com which "powers" the AT&T internet home page. The home page has hundreds of clickable items for stories about politics, sports, health, etc. and it is all very well done. The problem is the "mickey mouse" amateurish programming of the "Back Arrow." No matter what material you may be reviewing, when you click on the Back Arrow, it won't take you back to where you were! Rather, it always takes you back to news headlines. This requires you to click-click your way back to where you were! There is no other home page that I have ever seen that has this dumb feature. I have complained to Yahoo several times about how this stupidity just makes me cuss, but Yahoo is completely unwilling to make any changes. In a way, I do fault AT&T for letting Yahoo get away with this primitive programming feature because I know AT&T could make them change it.
Joe Carroll

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Ksardor1
Oak Park, US
Apr 21, 2011 6:26 pm EDT
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These pieces of ### call their stupid ### low internet a "high speed internet". WTF? Thank GOD I canceled mine the first week i got it and these ###s still were charging me each month for 3 months.
### AT&T. I am planing to switch all my phone devices to Time Warner. At least they are somewhat better than stinky AT&T. I will never get anything from AT&T again!

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caseyatbat
Grand Prairie, US
Jul 02, 2010 9:51 pm EDT

In February, 2010 I had AT&T install a wireless high-speed in my home. I had a problem with the USB wireless and asked for another. I got it and it worked. Later I talked on the phone with an AT&T woman who promised to upgrade my wireless from 12 megs to 18 megs at no extra cost. Wow! I jumped at the chance. Later I found that I would be charged extra for that upgrade. Evidently the woman was working, at least in part on a percentage basis and the more stuff she could sell the more money she got.
The free McAfee security is nice - I got this gratis for having the high-speed wireless installed. No problem here.

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pattycake
San Diego, US
Aug 15, 2009 12:37 am EDT

My nightmare is not only with ATT, but Cox, Direct TV. They all operate the same way. They have brought this country to it's knees, and I don't see how a recovery will ever happen. I don't know if this will post because I finally canceled my DSL today. I will not do business on the internet ever again. Amazon used to be good to deal with. Another nightmare. I now go to other stores to buy music. If congress can go after the credit card companies, why have they done nothing for what the corporations are doing to us? I almost got sick to my stomach today, between all the corporations abuse and the phillipinos, asian, etc. offshore who have gotten all our jobs. The recession recovery is a joke. I am not wealthy, as these are the only people that are going to survive. I am also not a politician. One of the things they do that(besides all their abuses) completely infuriates me, is they apologize, but do nothing to help you, but just take your money. It is astounding how the corporations have devastated so many people in this country and they have free rein to continue their practices.

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Red
San Diego, US
Apr 05, 2009 12:32 pm EDT

I could add much more of my horrible experiences with AT&t. But you guys know it all. I tried to cancel the service and was told that I needed to pay $95. to cancel. Nice to know that with online business they can charge you anything. No more legal "sign the paper." No one to complain to, too decentralized. There is no accountability. I will wait until September when my "$95. contract" is up and go back to dial up.
They are the best local company. I used them for a long time. Okay, so it is slow, I will do chores around the house, make phone calls, etc. There is no way that I can see to fight them. Clueless, greedy, and cannot see the connection between these corporations and the economy.

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Mike
, US
Feb 09, 2009 2:18 pm EST

Yeah, they are pretty on par though with all corporate customer service in the utilities/services sectors though. At least you have a decent not at reaching someone who isn't outsourced at some somewhat reasonable and accessible times of the day. And yeah, the way the corporations/banks, you name it, have nickel and dimed people, is a lot of the reason we are in the economic situation we are in. They sucked so much of the countries buying power out of the lower and middle class, that who has extra money to spend to keep buying what they are selling? Big money America, the farmer that overworked his land (the US consumers) until it was barren.

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Keo
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Aug 28, 2008 11:25 pm EDT

I definitely agree with a lot of people that at&t has a lot of problem with customer service line. I also have same problem that I actually stay on hold and get transfer from one line to the next, and have to explain the same problem to each person that i talk to. I have just got DSL high speed internet with at&t for about one month, and not a week gone by that my so call "high speed internet" lost signal. At the third weeks, it was down for 8 days because they can't find signal. They send out about 4 different techinicians, and got it fix. Two days later is up and down, up and down, up and down like a yoyo. I cannot even stay steady to finish reading an article on the internet.
I WOULD NEVER, EVER RECOMMEND AT&T HIGH SPEED INTERNET TO ANYONE. IF ANY INDIVIDUAL ASK ME, I WILL DEFINITELY TELL THEM, " STAY AWAY FROM AT&T; DO NOT MAKE THE SAME MISTAKE LIKE I DID, PLEASE."
I am stuck on a two year contract with them. what a bummer!

MI AMIGO (A) Y MI PAISANO (A), AT&T DSL ESTE MAL!

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Adam Jett
,
Jul 13, 2008 5:49 am EDT

My internet high speed with ATT is only 24mps. This is not a satisfactory speed. I am changing,

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AT&T reward not received

ATT Referral Program - www.attreferrals.com

I have referred two of my friends under ATT referral program which states that they will give $50 for internet service and $25 for any service referral. My ATT referral account shows my friends referral entries still they claim that they are not referred, the referral code is not used, they registered after taking the service etc and different reasons just without paying any amount.

Till now I cant understand how the entries gets added to my account if I haven't received them and most worst situation is I have ordered for services for my friends using my referral code in ATT website and they state that I have not used referral code which is shock to me.

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AT&T refusing to pay getting then customers

AT&T - Rewards For Referrals
www.attreferrals.com

I am a disabled senior that lives in a manufactured mobile home community and the assisted manager. I have been assisting the residents with getting ATT as ISP verses what we have here as a alternative Charter Communications. We have 420 residents and a potential for AT&T many of these switching due to dissatisfaction with Charter.

I was told after I had already set up 5 or so accounts that AT&T had a rewards referral program and I would get $25 for each completed subscription or $50 if both Telephone and PC were added. I have since assisted 6 people and have received one reward of $25. I have called and informed them, it even shows 4 of these people on my account, and the people that have switched have made numerous calls in my behalf which some are in their late 80's and God bless them but this is not right for them to have to do this.!

3 of these are over a year. 2 of them not showing up at all. And one showing they received it on the 10th of Sept.

I just placed my last and final call to them spoke to a female Jay, I have the names of each person and I have called 9 times. Jay told me that since there is nothing on the system basically too bad. And there is nothing that can be done that I must not have turned them in.. LOL. totally bizzare.

I feel that I have been frauded and stolen from. I also do not charge for setting up people's account and tell that I get $25 if they respond to the email. Therefore they are more than willing and are not ignoring these they are looking for them. My last customer Roy wrote me yesterday and asked if I had heard anything as he has called and so have I and nothing we both have heard nothing. He was upset and put $25 in my mail box. This has caused embarrassment for myself and these people, plus its not fair to them at all to do this to them.

I do not know where to turn,

Thank you

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AT&T thinking about at&t or sbc yahoo dsl? don't do it!

Here's a good one! This guy comes to our door and says he can get us DSL as fast as our cable internet plus our phone for what we were paying for our cable internet. He calls in the order for their elite service and comparable phone service to what we had. He schedules the connection of the line by the phone people and tells us it is just flipping the switch and no one has to be there for it.

Turns out, we get a phone call stating that we DO have to be there, and so we have to re-arrange our vacation to be at home that day. The guy comes to do the hookup and they have to dig a trench and lay a new phone line, right across our driveway. The guy said another crew would be out to bury it in 5-7 days. It had been raining like mad for two weeks and the ground was mush, and they mudded it in, and I still have this huge hump where they screwed up my yard.

I plugged in the equipment with no problem. Lights lit up but no internet. Called tech support and they said it must be my computer. I know there is nothing wrong with the computer. After about 3 hours of working on the computer and adjusting settings I get it figured out. I do the speed test and it is testing at the Pro service levels ~3 meg service instead of the 5-7 megs we were promised. I call customer service and they tell me we were signed up for the lower service. The salesman had lied to us! They could give us the higher service but it would be the end of the week until they could get it adjusted. They promised to give it to us at the same price.

We get our first "adjusted" bill because a portion of the prior month is always on there and it is like $130. For service that is supposed to be $46.60 TOTAL, taxes and fees included. So I go through the roof and my wife called in and they tell my wife that the first bill is always higher and to pay it. Stupidly we did.

Next two months have been over $60! They say there is nothing they can do about it, that the salesman has been spoken to and the problem is corrected. Wha? Not for us it hasn't been. They are still charging us too high fees! My next step is an attorney friend of ours. She might be able to get something done for us. Lots more complications to this story but there's the skinny! Thinking about AT&T or SBC Yahoo DSL? Don't do it!

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AT&T no one would listen to me at at&t

I got a call about 2 weeks ago from our Family Service Counselor at Sunrise Memorial Gardens. Now for everyone's information we are in the death care industry so it is very important for our main line to function properly. He told me that there was something wrong with the phone lines. Our current provider is at&t. So I asked him what the problem was? He said, "Well I can't get calls in and I can't check the voice mail on the main line." He said that you can't fax out and you can't receive faxes in on the fax line. But, when you call the fax line it rings on the main line. So we assumed that because of some bad weather that we had been having that the lines got crossed outside or something along that line. So, I called at&t customer repair. I talked with a customer service rep. and they connected me to one of the techs. in the area. So he said, "Yeah it must be the outside lines I will send someone out as soon as possible." So about 2 days later a tech came out. We tried the phone lines and it still didn't work. So I called at&t again and told them the problem and that it was not fixed. They said, ok we will send out another tech. By this time about a week has passed and finally another tech shows up to fix the lines. He leaves and we check the lines and they still aren't fixed. So again I call the phone company and proceed to get them to understand how important this matter is considering what kind of service we provide. Then they said that on 9/10/07 they would send a tech out to look at the inside of the building because they think that's where the problem is and not outside. So they go, ok we will send a tech out between 10 a.m. and 2 p.m. This time no one ever even showed up at all no phone call or nothing! So I call them and they tell me, oh I have no idea how come they didn't come out. We will send someone out on 9/11/07 to look at them again at about the same time they were supposed to on 9/10/07. Again today it's 9/11/07 and they never showed again. NO PHONE CALL OR ANYTHING! CAN YOU BELIEVE THIS? It has been about 2 weeks to get someone out from at&t to get the phone line fixed. I had to take time out again and call at&t to tell them that I need this fixed immediately and how ridiculous there customer service was. So here I sit after 2 weeks with no phone line at that location because I can't get any kind of help! All of our corporate offices use this phone company and how uneasy is it that we can't even get our phone lines fixed so a Funeral Home can call us to tell us about someone who is deceased because AT&T won't give me a straight answer or get the job done like keep telling me they are going to do.

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Dan McFall
,
Nov 09, 2007 12:00 am EST

According to the person I talked to today at AT&T their new slogan is "If you don't like it go someplace else". I'm paraphrasing just a bit there... the actual quote from their tech supervisor was "If we are not meeting your needs, there are many other providers out there to choose from". WTF? At least in the old days they pretended to give a ### about their customers.

Background: We notified AT&T on OCT 10 that we would be moving our office effective Nov 2 and needed our phone lines and Fixed IP DSL moved on that day. Perhaps trying to show us how efficient they are they cut our phone lines at the old location promptly at 8am. Unfortunately it was 8am on Oct 1 and we were left with no phone or Internet the entire last day before the scheduled move.

Phone Lines were up and running at the new location by noon on Friday Nov 2 as scheduled except... oops. Only one of the office lines and the fax line has dial tone. No second line and no dsl. Called 611 and after they mentioned 4 times that there would be a $95 charge if a tech came out and the problem was on our side of the dmarc and I explained 4 times to them that we had no dial tone on the line at the dmarc and that they had just set the lines up the previous day they said they would send a tech out the next day.

Next morning tech shows bright and early. diagnoses a bad card somewhere back at the switching office and assigns a new pair and bingo dial tone. He then checks the dsl line and after going back through his order ticket says there is no dsl order in progress on this line. When we ordered the change back in October we were informed that there may be a few days delay in getting the DSL provisioned at the new location because of our desire to keep the same phone number and IP addresses at the new location. OK, fine, we're moving and getting stuff set up so not too much actual work time lost... Well now it seems that their definition of a few days means 8 to 14 business days.

After calling DSL tech support number and playing pick the menu for 10 minutes and then another 10 waiting for a supervisor of the first tier script reader, it was explained to me that it would take the biggest tel-com company in the world 8 to 14 more days to move our DSL service a mile and a half.(In addition to the three weeks prior to the move heads up we gave them when we ordered the change).

So after all this we are still SOL on the DSL for at least another week and I am once more left all warm and fuzzy by how well we are served by giant corporations who care so greatly for each and every one of us little people.

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Sandip1353
Fountain Inn, US
May 22, 2014 11:43 pm EDT

I've had the same problem with att here in South Carolina.

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Ryan
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Mar 20, 2008 8:58 pm EDT

I was reading your post and thought to myself, self, this is exactly my experience that I have just gone through with AT&T for my residential phone. How hard could it be to get a phone line changed from one location to another, apparently a month and still screwing things up. I would like to mention, I am now a Verizon customer. Never again will I use AT&T for ANYTHING..

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AT&T welcome to the new att!

I've been an ATT, Southwestern Bell, & Bell South customer for over 40 years - well before the breakup and now remerger of the various systems. Quite a few years ago I designated ATT as my long distance provider through my local Bell South system to maintain continuity with my previous service. Since I make few long distance calls and use my cell phone to do so (also have ATT cell service), I decided to notify ATT (formerly Bell South) that I wanted to discontinue this designation. This would save me over $8/month. Note that this billing charge is just for having designated ATT as my carrier and does not include any actual long distance call service time. No problem, "There will just be a one time charge of $2.50 to make this change." So they're charging me to quit charging me. I was getting ready to switch to DSL broadband service, but now...?! Cingulair is now ATT. Bell South is now ATT. Welcome to the new ATT.

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12:00 am EDT

AT&T this is really crappy service!

One of the things that is really annoying about AT&T a.k.a SBC a.k.a Pacific Bell etc... is that now when you bring up their web based email you have to sort though adds all over the screen. I could expect this from a free service like google but on that I am paying for and I still am forced to sort though adds. This is really crappy service.

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12:00 am EDT

AT&T they won't let me shut it off!

I called At&T to disconnect my long distance service (as my teenage stepdaughter was making many calls out-of-state- $80.35 worth in June.) I first spoke with Jack, who stated he could not disconnect this service but could block my long distance for $13. He transferred me to a young lady who stated she could not disconnect my service because she was with the New AT&T and my service was with the Old. She transferred me to Trinity of the Old AT&T, who stated he could not disconnect my service because my local service was with AT&T as well. He stated I would need to speak with Jack again to disconnect my long distance. I was transferred somewhere and remained on hold for an extended length of time until an automated voice came on the line informing me that AT&T was now closed. I spent nearly an hour and a half on the phone that day. I called back, after a short out-of-town trip, on Wednesday, 7/11/07. I spoke with Rainier, who informed me first that my long distance had been terminated involuntarily (which it hadn't,) and then stated that my service had been "migrated." I asked for an explanation and he stated it was just "jargon." I asked to speak to a supervisor and was transferred to an automated-voice system which stated there was a high volume of calls and I should call back later. I hung up and dialed customer service again, and spoke with Nicole. I explained my situation again and was transferred to Julius, a supervisor. Julius stated that my telephone service had been in the process of "migration" since prior to Saturday, 6/29/07 and was still in the process of migration. Julius stated that no changes could be made to my account while my service was migrating. He stated there was no way to make any changes whatsoever to my account until this had been completed. He then offered to place the $13 block on my long distance. Julius said he could not waive charges for my inconvenience. I asked Julius when my account would be done migrating and he said it generally takes 2-3 weeks, but he could not provide an exact date when I could successfully disconnect my long distance. I am supposed to keep calling until this migration happens. Is this even remotely legal? What am I to do about these obscenely high bills that I can hardly afford to pay? I did pay the $80.35 (which brought my entire phone bill up to $122.92) and I am stuck with continuing this service for an indefinite amount of time. My family is getting very sick of eating pasta.

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sick of AT&T
Dumfries, US
Oct 16, 2009 5:50 pm EDT

I am looking into trying to contact someone above the ###s at the customer service number, because it seems that will be the only way to get anything accomplished. I called several years ago from my mother's phone and canceled her long distance service, at her request. At that point, everything went smoothly, the account was canceled, and she never heard from them again. Then, several weeks ago, she got a card in the mail stating that their records indicate that she is an AT&T Lifeline customer and that, beginning October 1, 2009, a $9.99 "minimum usage charge" would be applied to her account (which had been canceled several years earlier), so if she made calls that totaled less than $9.99, the difference would be added. Not a single long distance call has been made from her home phone for many years so, in other words, beginning October 1, 2009, she could expect to start receiving bills every month charging her $9.99 for absolutely nothing. Since I was the one that had canceled the service for her, she asked me to take care of it for her and sent me a photocopy of the card she had received. On September 24, 2009, I called the toll-free number on the card and the idiocy began. First, I went through three different people...all of them had the same heavy accent, but each had a different, very common American name (personally, I think it was the same person giving me different fake names)...and I got absolutely nowhere. Finally, after begging, pleading, and even screaming, I got to speak to a manager named Pat who, believe it or not, was actually American and actually knew what she was talking about. She checked my mother's phone number and verified that it had, indeed, been canceled several years ago, but she suspected that the problem was caused by some kind of switch at Verizon. She gave me a phone number [protected]) and told me to have my mother call it from her home phone. If Verizon had not done there part when the service was canceled, she would get a recording that said something like "Thank you for being an AT&T customer", but if the problem did not involve Verizon, she would get a different recording that said something like the call could not be completed as dialed. She told me that if my mother got the first recording, we would need to call Verizon technical support and tell them to "check the switch". She then gave me another toll-free number and told me that I should be able to use it to bypass all the customer service idiots and get directly to the managers. After taking care of everything with Verizon, I was to call her back and let her know. She also stated that my mother should NOT receive a bill but, if she did, I should then call her back and she would take care of it. As soon as I hung up from her, I had my mother call the 700 number and she did get the first recording, so I called Verizon. It took a while to go through the channels to get to technical support but, when I did, they knew exactly what I was talking about and took care of it right away. Although they told me to allow 24 hours for it to take effect, my mother got a robo call within less than an hour that verified that it had been done, and then she called the 700 number and got the second recording which provided further verification. At this point, I called AT&T again in order to let Pat know that it had been taken care of, just as I had been instructed. Unfortunately, I never managed to get through to her. In fact, it seemed that I was being passed back and forth between one female and one male, both with heavy Hispanic accents, who provided a different, very American name each time I was "transferred". Finally, the male claimed to be a "supervisor" (though Pat was referred to as a "manager") and said that he would update the record. Since it had become blatantly obvious that I wasn't going to be allowed to speak to anyone else, I simply gave him the information and left it at that, assuming that it didn't really matter because Pat had already verified that the account had been canceled several years before on AT&T's end, and Verizon had now verified that they had done their part. After all, I had already spent 3 hours on the phone that day between AT&T and Verizon, and I was pretty sick of dealing with people that I couldn't even understand. Soooo, fast forward to now. A few days ago, my mother told me that she had received a bill from AT&T. (The funny part was that it was for $14.95 rather than the $9.99 stated on the card she had received.) She mailed a copy of the bill to me so that I could call AT&T yet again and have them take care of it. Yet again, I got to deal with the same two people...one female and one male...who passed me back and forth until the male yet again (calling himself "Nick" this time) claimed to be a supervisor and refused to transfer me to anyone else. After I explained the entire fiasco for the umpteenth time, he said that my mother's account had been created in 1998 and had never been canceled...then he hung up on me. Needless to say, by this time I was livid, so I called back yet again. Of course, I first got the female (calling herself "Betty" this time), who did everything in her power to avoid transferring me to anyone until I started screaming at her and threatening to sue, then she finally transferred me to the male (who had now changed his name to "Clive" and was calling himself a "billing supervisor"). He, of course, reiterated that my mother's account had never been canceled and that she "had" to pay the bill. By this time, I was so angry that there was probably steam coming out of my ears, so I called him a few choice names and hung up on him. That, in turn, led me to the internet in an attempt to find out the names and addresses of AT&T's corporate officials and members of their board of directors. I haven't found that information yet as this was the first site found in my search results but, as soon as I find and verify everything, I will post it here just in case anyone else wants to take the same route.

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Harassed09
, IN
Sep 25, 2009 5:34 am EDT

Did this get resolved. I am in the same situation now. Any pointers will be appreciated.

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stacia trimmer
,
Apr 22, 2008 12:17 am EDT

ATT is scamming customers with long distance billing errors. The send you through hell to try to resove the matter with various people across the world for hours of re-telling the same story. I SIGNED UP FOR A $50 DOLLAR A MONTH PLAN. MY PHONE BILL IS $637 ACCORDING TO att.

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12:00 am EDT

AT&T rebates never issued - just promised

Signed up for phone and high speed internet service 01/02/07. Mailed in rebate for the modem within days. Was billed for modem on first statement. Two months later I was billed for the modem again. Contacted AT&T. Error supposedly corrected and file marked so my next statement would not reflect a late payment or negative balance. Next statement said payment for modem was in arrears and they were disconnecting my phone. Contacted AT&T again. They said they would correct bill, but I elected to discontinue the service after being a customer for about 4 1/2 months. Next month I received a notice from rebate center saying my rebate (which I should have already received by that time) was being denied because I was ineligible. Contacted AT&T who acknowledged the denial was in error and said they would expedite the rebate (but still wait 5 to 7 weeks for it). After two months I contacted the rebate center again. They said the rebate had been approved that very date (July 5) and that I should wait 5 to 7 weeks to receive it. And the stall continues... As for the credit card with a nominal balance that I was promised when I signed up for the service, well, that's another battle. Ironically, I keep getting letters from them requesting that I become a return customer. Dream on!

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nascarchick424
Nashville, US
Sep 26, 2007 7:30 pm EDT

Same thing with me. They mailed me my phone and no receipt was in box...only way to get rebate was with receipt so they said . They are a rip off.

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jenny luke
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Sep 17, 2007 4:50 pm EDT

i was spose to get a rebate and they told me i will not , i was told i will get a $50.00 rebate , when they told me that i cancled thanks jenny

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12:00 am EDT

AT&T free dish that is not free

I signet up for AT&T phone service, internet and free dish. The quote I was given for my total bill was $121.00 a month. However my bills are over &250.00 a month. I never received free dish. First Dish bill $167.00 dollars a month and att / dish refuses to fix the bill. My second dish bill is $85.00 Again no fix by ATT. Dish tells me they cant help, sine I signed up with ATT. ATT has been very rude and even threatened to cut off my phone if I don't pay. I have the online agreement that states what credits I should be getting and ATT refuses to live up it. Does anyone else have this problem?

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bscheckel
Pasadena, US
Sep 18, 2010 2:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am so relieved to read your posts. I have been in AT and T/Dish Network hell since May of 2010. And to fititt23, clearly a) You've never dealt with this company and b) You are missing the point! No one is complaining about TV. Read closer. What we are all complaining about is terrible, fraudulent customer service. AT and T has gotten so big that its giant corporate mentality has lost sight of who they are serving, the customers. Further, this is indicative of a much larger and more important issue which is money and greed and total lack of human concern.

Here's my issue for what it's worth;

I had AT and T for my home, cell and television services, all separate. Then I got this handy offer in the mail that I could bundle all my services together. I did the math and it appeared that this would be more convenient and cost effective. So I called to sign up for U-Verse in May.

When the service man came out to install everything, I was not home. He moved my home phone out of the kitchen and placed it in the living room. I do not want a phone in my living room. Then he told my husband that AT and T has their own television service now and that we would need to cancel Dish Network. Okay...

So on May 1st I began attempting to cancel my Dish Network service. I called on the 2nd, 3rd, 5th...etc. etc. etc. Each time I was put on hold forever, asked a deluge of stupid questions to verify my identity and then basically hassled to NOT cancel my Dish service. I was told, "We cannot help you m'am." "You'll need to cancel with AT and T." Even, "AT and T is ruining our business!" I was questioned about why I was cancelling and so on and so on and so on ad nauseum. I begged them to just cancel my service. I couldn't explain to them the whys or wherefores of AT and T's television service preferences. Finally, an AT and T rep promised he'd take care of it.

So I'm happily paying my exorbitant bills for these great services and a few days ago I get this weird notice that since I refuse to pay my home phone bill I will be placed on toll service. What? I've been paying around $300 a month for my services. So I call AT and T and the nonsense starts all over again.

Apparently, because I did not want my home phone in my living room they moved it back in the kitchen (thank you very much) but forgot to mention that my home phone would no longer be part of my U-Verse bundled service. AND I have an outstanding Dish Network bill of over $300. WHAT? "But I don't have Dish", I explain, "I cancelled that a long time ago." Alas, I am transferred once more to the wonderful hell that is Dish Network. I am told I never cancelled my service and basically will have to pay for this no matter what. I ask for a supervisor and I'm told none are available but someone will "be happy to call you back tomorrow." No call, are we surprised. I call AT and T, more runaround, more useless, unhelpful and condescending pseudo-managers. Back to Dish and so on and so on and so on every day this past week. I have spent probably a total of 6 hours on the phone trying to solve this problem this week with absolutely no resolution. AT and T even has a record of each time I called and was transferred to Dish. Everyone at both companies knows I have U-Verse, that I do not have working Dish Network and that I've called repeatedly to cancel my Dish service but since they have "No notes on my account, " too bad for me. I will either pay the bill for the service I have not used since April, or I will be reported to the credit bureaus.

I am demoralized, insensed and infuriated! I want help and don't know where to go. Does anyone know where consumers go for legal counsel against big corporations?

I have had enough! I've been a loyal AT and T customer since I've had a cell phone and I cannot believe the way I've been treated. This is totally 100% their fault. When they invented U-Verse and their own television network they should have taken care of getting their customers switched over. Obviously, no customer would knowingly pay for two television services and only use one! Duh!

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fititt23
, US
Jan 14, 2009 11:01 pm EST

Ok, Seriously you all need to calm down.. Its TV.. Its not the end of the world. There is a lot more serious things in the world that you should care about.. If you hate the service, cancel it and move on.. They make you pay a cancellation fee, oh well, move on with life.. Its a lesson learned. Just remember, its just TV!

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m vasey
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Dec 01, 2008 10:42 pm EST

i agree with the above and have had many problems with att and dish network ..starting with my bill anything from $120 a month to $190 a month and i dont even have any movie channels, but it gets better 2 weeks ago dish shut of my service one night so we called them got told it was att that shut the service off .so we called them got the problem resolved and was told that billing messed up. then last week had the same problem but with the phone getting shut off when it shouldnt have been cut off .then today (1-12-08)it happend again first with the phone at 830 am took 2 hours to fix the problem then 12 hours later dish went and shut off the satalite and its know 1030 pm and the problem is still not fixed and im still on hold waiting to speak with some idiot from dish network (55 minutes so far )so yes i think that the bosses at both companies need to be shot in the head for not giving a ### about thier customers and they might want to read some of the complaints about the company they work for

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Rebecca Wall
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Oct 01, 2008 9:45 pm EDT

Contract company for AT & T/dish came to my home to explain what a great deal this was. I explained if set this up do not change plan because the phone is inm my mothers name and she has a lower rate. No problem. Asked what it would cost for dsl and dish and states it would be around 115.00 plus I would receive a Visa Card for 375.00 to use as I wanted.
So I set it up and was schedule for dish to come on 07-19-2008 to set me up with dish.
When dish came to my house, the first thing I asked the gentleman before you set me up that I do not want a contract with dish and he showed me the form. On that form inital to disagree terms or 24 months. So after he set me up then I inital decline aggreetment.
Oh this gets even better. Received bill from bell south for 78.00 showed dsl but not dish so I figure it would come out next month witch was under my mother's phone number. Then got another bill from AT & T for 179.57 under another phone line. So I contact sales rep explained the problem because of 2 lines. So he contact every dept to get change under my mothers phone line with a 3-way conversation and brought my bill to 59.82 well I thought was great and wanted to let his supervisor know.
Then receive another AT & T bill for 142.06 and the billing date for [protected]. So I called again on [protected] & asked to speak to supervisor why I recieved another bill and the 142.06 would be credit on [protected] and explained payment due [protected]. So I wanted to know because the payment due [protected] & was placed on hold and ? lost connection.
So it was time to pay my bill so I went on line to what my payment was and it was for 155.50 under my mothers phone # & guess what as I said previously above do not touch my mother bill. Well they did, set it up under complete choice for 56.10 which what had service my mother does not use. So I contacted bell south [protected] and explained what happen. So person brought the bill to a 2 pack service which included caller id, call waiting, long distance, internet dsl and dish for roughly around104.82. Then thought this would be fine. Well it was wrong waited a while and now my bill was for 50.03. Could not
figure why but I paid my bill.
[protected] Now he is the big one received a statement from dish for 129.64 almost had a heart attack. Just remember I have to call this company when I get home after work around 5:30 and I start calling So I called AT T sales representive explained from the beginning so they transferred me to customer service retention. So I explained to this person from the very beginning everything that I have been thru so hold on and then next thing happened outside operator came and if you would like to make phone call.
Then turned around and contact dish customer service told why I received a bill from dish because it was not bundle anymore. so I asked who did this and states it was AT & T. Then I asked to speak to a supervisor and when he returned back to the phone that she stated I need to contact AT & T so supervisor would not speak to me.
So I contact dish again & the customer service representative then switch me to account specialist and told her that I want to cancel dish and she stated since I cancelled I would have to pay 200.00 because I signed a contract and stated I did not and she will send it to me and next thing there was no more converstion it I lost her or she lost me.
So I called back again and every one that they aplogize for the problem I was having. So the next person I talked to that I want to cancel well she offered at 28.45 credit to not cancel told them know and she switch me to account specialist and when that person came I told them I would like to speak to a supervisor so they wanted to know the problem to let the supervisor know and was placed on hold. Guess what transferred me to supervisor and lost connection so I called back 3 more times and never spoke to a supervisor.

But also I went a chat line on 07-21-2008 to asked general questions regarding these services and they need account information and we chatted back & forth. So I finally asked to speak to supervisor and she states that she was trying to help me. So I continued back and forth and finally stated How hard is it for me to speak to a supervisor she then stated it isn't hard, no need to be rudd and I printed the chat line. So she told her supervisor the problem and she will call you in a few minutes. Well I am still waiting.

This has been the worst experience with a company that I ever had. No one seems to take the responsbility.
I know this story is long but I wanted everyone to know. The sad thing is that you can not reach the vice president for AT & T to let them know what is going.

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Kristen
,
May 06, 2008 1:46 pm EDT

I just had to deal with these guys yesterday. I signed up with them on February 14th. I talked to the guy on the phone and he said my total bill for internet/phone/digital cable would be 126.00. I was like great. I got home last night and my bill was 177.00. I called and got some guy laughing on the other end of the phone about my bill being 50 dollars more. He said that this is what the bill is supposed to be and that I shouldn't argue with him about it or he will add on the last 2 months they didn't have it on there. I said you know what, cancel everything right now. He was like "what?". Cancel it all. I got transferred over to a lady who tried to say they would take 20 dollars off a month for me to stay. I'm like, Let me get this straight. You guys quoted me wrong, uped my bill 50 bucks and want to take just 20 bucks off? You're still making 30 dollars more a month than what you quoted me. Screw that company. I will be reporting them, that is for sure.

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Charmagne
,
Jan 28, 2008 1:45 pm EST

I totally agree. We had dish network installed and it wasn't complete. we could only get one tv working in the house. called for a dish repair technician. never showed up. never called. even though the notes said he did. which is b.s. otherwise i would have seen a missed call.
rescheduled for another appt. they sent out a subcontractor who couldn't get on the Marine Corp Base. got rescheduled the very next day. spoke and confirmed to some supervisor that morning that it would be an internal dish network employee. time slot was 8-12pm. 12 pm came and went. nothing. no call. nothing.
so i called the # again. turns out they sent another subcontractor instead. couldn't get on base of course. called at&t back and made me hold for 22 mins for a supervisor. this time it was a male supervisor. i asked him why i was told it was going to be an internal employee then i find out it's a subcontractor instead. he says to me "what do you want me to tell you differently?" and hangs up on me. that's one ###ing ### that needs to lose his job. i hope he gets his.
so needless to say after 11 days, i cancelled my service with dish network the same day. i hope at&t goes under and all those ###s lose their ###ing jobs. they can all go to hell.

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Bo
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Jul 18, 2007 8:18 am EDT

AT&T is the rudest, most disrespectful company I have ever had the non-pleasure of dealing with. Furthermore, their quotes are ALWAYS incorrect. They get you signed up, and stick you with inflated bills.

I wish that AT&T would go under, and every one of those ###s would lose their job.

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Kate
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Jul 14, 2007 12:28 pm EDT

I have the same complaint but with slightly different charges. I felt I was lied to and get a different story, depending on whom I speak with regarding my bill on any given day. I just contacted and notified AT&T Dish that I would file a complaint next week with the Public Utilities Commission. Please do the same.

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AT&T - rebate offer is a rip off!

AT&T High Speed DSL Equipment Rebate SCAM - Holland, Mich. Back in February 2007, I signed up for AT&T's High Speed DSL in answer to a promotion you were running. The deal was that you paid up front for the equipment and you would receive a rebate in the form of a $50 cash card or checking 10 to 12 weeks. You're supposed to be able to check the status of...

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AT&T cingular warranty department scam on making false accusation

On 3/5/07 I upgraded my phone at the end of my current contract. Upon ordering / receiving the "newly designed" KRZR (Blue) K1 cell phone I purchased through Cingular Wireless, I noticed after a few days of using it that it often dropped calls, muted the sound (conversation) both ways and even the sound when the keys were depressed was muted. For the first couple of weeks, I thought that maybe I just had weak signals from my workplace, but I had the same problems when I made calls standing outside, on the highway and even at home. I also thought at one time that maybe I was accidentally pressing on a smart button located on the side of the phone that may possibly be muting and/or disconnecting my calls. After reading the manual, I found out that I had not used the phone improperly. At that time, I called and talked to a BellSouth / Cingular (I have a combined billing account) representative and after telling his of my problems with this newly marketed Motorola KRZR K1 cell phone he processed an order for a replacement phone which I surprisingly received in 3 days.

I returned the defective phone with the original manual and accessories in a secure mail package envelope with the RMA barcode and preprinted return label they included in the box with my replacement phone. This transaction occurred in May 2007. Today, June 15, 2007 I get a package from Cingular Wireless with just the defective phone I had returned to them weeks prior with 2 pages of correspondence. One of the pages dated 6/11/07 stated that the original KRZR phone was found defective by the warranty department due to "water damage". Here's the kicker.

Cingular stated in writing that I will be billed for $265 for the replacement cost of the new phone they had sent me because the warranty does not cover "water damage". When I called and expressed my concern to a female representative of Cingular Wireless(now the new AT&T) she got very nasty and told me that I should have found a "red sticker" on the back of the damage phone that signifies a water damaged unit. I told her that there was no sticker placed on the phone by the warranty department and that how in the hell could the original phone I returned could have had water damage if I had "never" dropped it in water, spilled water on it, or even talked on it while standing outside in the rain (DUH!). I told her that evidently this is some sort of fraudulent scam that Cingular / AT&T is using on their consumers. I told her that I have been a valuable customer of BellSouth since 1982 and Cingular since 1998 and now since AT&T has taken over they are trying to scam me out of $265 . I told her also that I had still yet to receive the $100 rebate for purchasing the $299.99 KRZR phone with a 2-year contract on 3/5/07 evening when their "Young America Rebate Status website showed that my rebate was approved and mailed to me on 4/9/07.

She put me on hold after I refused to let her falsely accuse me of sending them a water damage phone. She said that the first person I talked to about the problem I was having with the cell phone should have told me that the warranty does not cover "water damaged phones. Again I told the scandalous customer service rep. not to try to insult my intelligence because I did not want me last name to fool her (Gomez). I told her that was my ex-husband Portuguese (Spain) surname and that I was born and breed in the sweet USA and I don have a degree in Economics and minor in Engineering. About five minutes later she said that her supervisor was "kindly" going to credit my account for $210. I told her that the letter stated $265 and she said that she could not understand why the letter stated that I was being charged $265 when her records showed the $210 and that I needed to call Cingular billing myself to find out why. Of course I told her that it was her department's responsiblity to clear up their own mess.

Again I was placed on hold and when she returned, she told me that it would probably take two billing cycles but the $265 charge and credit should cancel each other out and sarcastically asked me if there were anything else I needed her help with. I told her no thanks, because Cingular(the new AT&T) have helped themselves enough on unsuspecting buyers of their cell phone warranties. Why do I know this?

Once I returned to work I told my manager about this issue and he quoted before I could get it out of my mouth. "Did they (the warranty department) say that your returned phone had "water damage?" I said, "Yes they did!" He had problems with 2 phones he purchased from Alltel with the cell phone warranty program. He was jilted out of $600 and a negative item was posted on his credit report. And his two phones was never exposed to water. If I see any charge of either $210 or $265 on my cell phone bill, I am going to contact my local TV Station with the person who investigates business scams / fraud and reports the companies on the news report. My boss said that if need be we will use the news station contacts and ours (we are employees of the State of North Carolina) to post a message on a website for all other consumers who have been scam to respond to see if we need to get an attorney to file a class action lawsuit if conditions for fraud are met by the issuer of the cell phone / warranty. After this contract ends, I definitely will be considering leaving BellSouth / Cingular [protected]@T for all my combined services (Residential, Wireless and DSL-Highspeed). Future buyers, please beware if you ever have to return a defective phone and get the "water damage" excuse.

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Fayu Li
,
Aug 05, 2016 2:51 am EDT

I am writing to complain Cingular wireless conflicting message regarding my contract term and the way they handle this. Here is what happened

1. In early May, 1995, I migrated my wireless service from AT&T to cingular wireless, I paid activation fee and some discounted fee for the cell phone.

2. In end May, 1996, I lost my cell phone. And then I called Cingular wireless and asked how much it would cost for a replacement cell phone. The representative told me it would be around $100. That sounded too expensive to me. I then asked what my contract length was. He said that it was one year. So he confirmed to me that I have finished my contract and I was free to go to other wireless company. I remember that he also said something like "This is weird, usually people have two year contract, but yours is one year". I just thought maybe because I paid activation fee so my contract is one year less.

3. I then transferred my service to sti mobile and ported my number in early June, 1996.

4. I received bill charged me $150 termination fee from Cingular in June, 1996

5. I called them immediately and asked why I was charged $150. The representative said that I had 2 year contract so it was early termination. I argued that only a few week ago, you representative told me that it was one year contract and I was assured that I could cancel the service without penalty. She said that it was not the case. I asked for:

1) If there was record for the conversation between me and that representative a few weeks earlier. The answer was NO. And I did not remember that representative name.

2) And I then asked if there was a signed contract stating that I had two year contract. The answer was still NO.

3) And I then asked if there was a record for the phone conversation a year ago indicating that I was told that it was a two year contract. The answer was again NO.

6. The whole thing was so confusing and I could not prove myself as they did not have phone record. And they could not prove I had two year contract either. To me it seems that they suddenly change my contract term from 1 year to 2 year at some point. It did not seem right and it was so cheating! So I refused to pay and then they reported to collecting agency and hence it affects my credit. It is really not fair that they just reported the whole thing against me and I have no where to explain myself.

Any help to handle this is appreciated.

Thanks
Fayu Li

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Donald & Joyce Justice
,
Aug 05, 2016 2:51 am EDT

On 10-07-2006 We canceled our wireless account (Prestige Hair Design)[protected] and [protected] and got new numbers with an upgraded phone on line. We did a new contract that they told us we had to take new numbers, which was okay. The representative told my daughter that he would turn off the old numbers and we wouldn't be billed for the remainder of the time, since we wouldn't be using it. We thought everything was okay until we received a bill (Prestige Hair Design) for over $98.00. When I called 11-30-2006, I was told that we had to pay this and that they would not honor what we had been told by the representative on 10-07-2006. Does your Company care about the lies that are told to people or are they only concerned in making a buck? I feel that we were wronged and how can we ever trust Cingular Wireless if you don't stand by your word or what the representatives that handle your accounts tell costumers? I feel that we have been a good customer and would like to stay that way. I don't feel that anyone should have to pay for something they aren't using. I would like a response and I also know that my bill was never $98.00 or more. I wasn't like we stopped using your service, we had renewed a contract and got new phones.
Thank you in advance,
Joyce and Don Justice

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Maryella B
,
Aug 05, 2016 2:51 am EDT

Cingular Wireless - Faulty cell phone (I did purchase the insurance which was useless).

I recently called for assistance with a broken cell phone. I have been a customer since July. I explained the nature of the broken piece and after being transferred about 7 times and being told oops sorry this isn't my job, I got the warranty department. The warranty department said oh I will let you send the phone back and we might even send you another one, but if we think this is your fault, "you broke it" then we can send you a bill for the repair or the cost of a new phone. I have had multiple problems with the phone since the 30 day review period, and once they replaced the charger, (but the subsequent issues were never resolved including not stocking styluses for certain phones in the store so you have to go out and find one that will work.)

I said why put me through this, let me come in and buy a new phone and just sign a new two year contract and they said sure, you can do that at FULL retail cost of any new phone.

The point being that full retail was trip the cost of any deal they are offering to new customers. I then was transferred to customer service after explaining that I didn't want to be phone less for 5 to 7 BUSINESS days, and asked them to help me. After a heated debate and much frustration I got the agent to ask his supervisor to speak to me and the agent came back again stating that he could offer me a phone at 359.00 that is being offered in the store at 150.00.

On top of it I have been emailing and emailing about my rebate that they claim they mailed me and I never received and no one answers the emails or even makes a phone call to assist you.

After not getting anywhere with this, I transferred my service to T Mobile who if your phone breaks you send it out and they send you a replacement immediately.

And you can upgrade your agreement mid stream at any time with no hassles. I am so upset and angry that a company of this size is so misleading to the public and so non consumer friendly that I have asked other people there experiences and found out that they are having the same really bad customer service issues with Cingular for all sorts of reasons.

I also found out that someone who wanted to change his service to another carrier was told by Cingular that they would have to pay a termination fee for each family line. Amounting to about 775.00.

Of course the person didn't switch and there was no recourse with Cingular to sort it out. I would am spreading the word about this because I am now facing a termination fee and loss of my security deposit. On top of my already charged bill for may and the month is not even over yet.

Maryella.

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Justine
,
Aug 05, 2016 2:51 am EDT

This was sent to Cingular by me, on 10/28/06, due to horrific service, poor customer care, and exorbitant charges. The addresses are all public information available on Hoovers.com. I would appreciate it being posted as both a complaint and a resource for people wishing to complain. Thank you.

To:

Cingular Wireless LLC
Glenridge Highlands Two 5565
Genridge Connector, Atlanta, GA., 30342

CC: Chairman Rayford Wilkins
President/CEO Stanley Stigman
COO Ralph de la Viga

AT&T Inc.
175 E. Houston
San Antonio, TX., 78205

CC: Chairman/ CEO Edward E. Whiteacre Jr.
SEVP, Bus. Dev. James W. Callaway
COO/ Director Randall L. Stephenson
Bell South Corp.
1155 Peachtree St. NE
Atlanta, GA., 30309

CC: Chairman/ President/ CEO F. Duane Ackerman
President/ COO/ Director Mark L. Fedler
CFO W. Patrick Shannon

Dear Sirs:

I would like to inform you of my experience with Cingular Wireless. First, a little background on my account. I am a former AT&T Wireless subscriber. I have been with the service for over 10 years. When I first signed up, my AT&T service was flawless. I could receive and make call from any location, never had a single dropped call, and always received superior customer service. At the time, I recommended AT&T service to everyone I knew. My parents and entire family signed up for it based on what a great experience I had. I have two accounts with you, one a GSM, and one a TDMA (which happens to be the only phone that always works right).

Then, Cingular Wireless purchased the service. It has never been the same since.

Since that fateful day, sometime back in 2004, when by my poor luck Cingular acquired AT&T, I have had at least one dropped call per day, generally more like 4 or 5. I have experienced being unable to get service in my own house, particularly on my GSM phone. The speech quality is poor. I’ve experienced at least 2 occasions when I had an emergency and suddenly Cingular’s service was down and I was unable to make calls for home. Luckily, no one died. I’ve made call after call to Cingular and I always get the same run around- the service is being worked on, blah, blah, blah. I happen to know, since I am a part of it, that there is a class action lawsuit against your company for just such dropped calls and unavailable service. More bars in more places my ###. I can’t even get two bars in my bathroom. I could probably wrap my phone in tinfoil to get better reception. This happens on both the TDMA and GSM phone, by the way, with the GSM phone being by far the worst – everyone I know with your GSM service has said it’s horrible. The TDMA one is the only reliable one, which brings me to my next point.

A brand new $4.99 charge every month for having a TDMA/ Analog phone. Penalizing customers with old phones using the “old”service, when 80% of the country still has analog.

I don’t make millions of dollars as the CEO of a company with stock options. I can’t afford to upgrade my phone. No one has ever offered me a “free” phone with a service upgrade (which of course, would be far less minutes for far more money, since I only pay $29.99 on one phone now and get 800 minutes under my contract). I can’t even afford to upgrade my service. I don’t make much money. But yet, I’ve stuck with Cingular, even through all the problems, and transitions, and never once considered going to another company.

Until now.

I saw the $4.99 charge on the bill I just received in the mail. I called customer service to ask about it. I was told it was on my July bill. Well, I certainly never saw any notification on my July bill, and I would think that it would have been sent separately in order to ensure that people did not overlook the so-called “notification”. Honestly, I wouldn’t even be writing to you right now if your customer service department had done one simple thing. Credit the $4.99 for this month to give me a chance to either look for an affordable upgrade or to cancel my service. However, they did nothing.

The only thing I got was a bunch of runaround and a “we can’t do anything about it”. I’m sorry but that is BS. How much does it take to get a $4.99 credit? I got a $10 credit, TWICE, simply because my voicemail went down, and I didn’t even ask for it. I asked to speak with a supervisor this time, whom I had to ask for 3 TIMES before the rep would give me one, and I got the same rhetoric of “we can’t do anything”. I said “you mean to tell me that you can’t give me a $4.99 credit for a charge I never received notice of, when I have TWO ACCOUNTS with you that I spend almost $100 per month on, have been with you for almost 10 years, and my whole family is on Cingular? You can’t give me a simple credit on one phone for one month based on the fact that you are going to lose a customer if you don’t?”

They said “NO”.

I have to tell you, based on that no, you have now lost an entire family of customers. I am distressed and upset. I had more faith in Cingular than that. I thought that once AT&T took back controlling interest, problems would no longer be common.

I was wrong.

I am currently in the process of looking for new service. Within the next two weeks, unless I receive that simple $4.99 credit from Cingular, I will be canceling service on both phones. I really don’t think a $4.99 credit is too much to ask for simple one month period. I will also be posting this letter to the Better Business Bureau as well as several websites that deal with consumer complaints. I will also pass a copy along to the group that is heading the class action lawsuit, as I am sure they would be interested to know how shoddily longtime customers are being treated by the wireless service “with the fewest dropped calls”. Fewest dropped calls- ha! Unless you own the “independent” market research company that did the surveys, I have no idea where you got your information. Consumer Reports even rated Cingular the worst of the major cell carriers, TWICE- two years in a row. It’s a sad day when a once proud phone giant reels in new customers through advertising lies, and exiles old ones by forcing them to pay for new services that don’t work or be penalized for trying to stick with old ones that do.

Sign me,

A new Verizon Wireless / T-Mobile/ Sprint Customer

Justine

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Welled
, US
Aug 05, 2016 2:51 am EDT

I called Cingular to change my monthly billing from the $59.00 to the $39.00 plan since I never use all my minutes and had over 1200 rollover minutes stored up. I was informed that I would lose all but 400 of my rollover minutes because of a new rule that went into effect October, 2006. I was planning to have the rollover minutes augment my new $39.00 plan. I was told by the sales person at Cingular when I signed up for their service that I could change to a lower monthly rate after I had saved enough rollover minutes. This is clearly a case of false advertising and the new rules should apply to customers who sign on after the new rules take affect and not to those who signed on prior to these new rules. How can we take these criminals to task? Why can these companies to get away with this type of fraud. Something concrete should be done about this or else there will be many like me joining the list.

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Jovana
, US
Aug 05, 2016 2:51 am EDT

I sent my 14 year old granddaughter a phone so we could send pictures to each other and stay in touch.She ended up with a $1000 phone bill in one month and doesnt even know how it happened. She is devastated that her single working Mom has to pay this bill and is now looking for a job. She would never have intentionally caused her Mom such a hardship. She doesn't really know how this happened, something about internet pictures, she thinks. Cingular has offered no help to her Mom with credits or anything for this devastating bill.How often is this happening to people and how can it be avoided?Where are the safeguards to prevent these huge bills and what are the wireless companies doing to help their customers?Or are they just taking advantage of their customers and their ignorance of how these huge bills occur?

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OlO
, US
Aug 05, 2016 2:50 am EDT

I am like a lot of you on here in the respect that I have spent the last 3wks. Going round and round with the worse customer service dept. of ANY company I have ever dealt with. I had issues with a rebate that I had not received since the end of Jan.08 for $100. I also was charged to reactivation fees for two phones for a mis-communications error between depts. that they even admitted to doing. All the cost. Service reps. and so-called managers. were the most rude and obnoxious folks I have ever encountered. I made numerous attempts to ask for their assistance but they didn't care and said there is nothing they can do to help me out and if I cancel I would be charged $150 for early termination. After reading this board my experience seemed all too familiar. I did some research and located the companies "Headquarters". Finally after getting the phone number I was able to get a "nice, friendly, and caring" individual. I asked to speak to the President's secretary. I was immediately helped by a lady named Sharon. She was SOOOO helpful. She immediately credited my account the $100 for the rebates and credit me the 2 re-connect fees. I only had to explain the situation one time and she never questioned me or my integrity. I commend her for her professionalism and assistance. The cust. Service dept. could and needs some lessons from Sharon. Here is the corporate number if anyone else is getting the run around like me. 404-236-**** and ask to speak to the Presidents secretary.

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Jeffrey Hicks
,
Aug 05, 2016 2:51 am EDT

Trying to figure out why I'm still being charged for a subscription i cancelled months ago. just got a message that i got renewed again, and i don't and haven't used the services since i canceled.

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luisiscool
Livermore, US
Aug 05, 2016 2:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

well when you send pictures and recieve pictures on your phone it can use data same thing with text messages. But yes companies should let customers be aware of how can you be charged for such things. Thats why its important to have a data plan on phones.

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upathetic
Converse, US
Aug 05, 2016 2:51 am EDT

Did you or her mother sit down with this 14-year-old child and explain to her what is and is not included on the phone's plan? So that she would know what she can do with it and what she can't?
If the answer is yes, then it is her fault, and she needs to learn responsibility. She should do as much babysitting, etc. as possible for as long as it takes her to repay this bill. It is not Cingular's responsibility to teach her, it's her family's responsibility.

If the answer is no, then it is entirely the fault of you or her mother, whichever of you decided you couldn't be bothered to be sure she knew what she could use the phone for. Why should Cingular "help her with credits"?

There are safeguards, you just want to blame the phone company for something they had no control over. Stand up and take responsibility for your own actions, or lack thereof. And if it was you who didn't bother telling the girl what was on the plan, you'd better hope her mother speaks to you again someday. But I wouldn't bet on it.

ComplaintsBoard
K
12:00 am EDT

AT&T switching carriers problem!

On or about April 11, I contacted AT&T long distance with a question about my bill, at which time their representative encouraged me to switch my local phone service to AT&T as well. He stated that the cost would be less than $25 per month and no mention was made of any other charges. Shortly thereafter I received a bill in the amount of $142.52, a far cry from what I was expecting. Included in this bill was a charge listed as “Service Order Charge – Installation” $65. SURPRISE! Nobody mentioned this charge to me nor did I ever agree to same. I promptly canceled both phone services with AT&T on May 10, effective May 11, at which time I made it clear that I would not be paying the surprise $65 fee and that they should play the tape to determine that I had not, in fact, been informed of this installation charge. Had their representative advised me of this fee, as required by law, I would have declined to switch carriers and left my phone service as it was. Obviously they chose not to play the tape of the conversation in question and a demand is still being made for their surprise fee. I didn’t agree to it and I will not pay for it, since it represents almost as much as my weekly grocery bill and as a senior citizen, I would never have knowingly chosen between eating and switching telephone carriers. They continue to demand payment, using the statement that this is a mandatory charge. What? Isn’t it also mandatory to advise the consumer that there will be such a charge? They are threatening to compromise my credit rating unless I pay and I cannot and will not pay for something to which I did not agree. There must be a law against this type of predatory charging/billing as well as AT&T’s bullying collection tactics. I have requested an itemized bill for the remaining charges for which they say I am liable. I will pay what I legitimately owe but that is all! I have also requested a copy of the tape of my conversation with their representative, which proves that I was not advised of their $65 fee. They have denied both requests. I have a right to both an itemized bill and proof that I was told of their outrageous installation fee. AT&T does not agree, at least not according to their third-world country representatives.

Plz advise smb!

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Valerie
Valerie
, US
Aug 13, 2008 6:22 am EDT

I received an advertisement in the mail from AT&T Consumer Services which offered unlimited local and long distance for $45 per month and AT&T High Speed Internet for $19.95 per month. The offer also promised a $50 rebate for local and long distance service and a $50 rebate for internet service. I ordered the phone service plus in-line repair plan and AT&T High Speed Internet Pro which were installed on March 3, 2008.

I called countless times concerning the rewards to no avail and finally wrote them a letter including a copy of the offer. They responded to the letter by leaving a message on my voice mail telling me to call the same reward center I had already been calling! During my last call on July 21 I was promised both rebates in 3-4 weeks. This week I received information in the mail telling me to log on to the reward center. There was a reward of $50 for the Internet Service, which will not be mailed to me until September 12. There is still no information on how to claim my reward for the phone service!

Also, the monthly phone service should be $50 per month is over $65 each month after the addition of all the surcharges, fees and taxes. My bill for phone, internet and wireless services is over $130.00 per month!

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Laney
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Aug 13, 2008 11:50 am EDT

Ok…why do you sound so surprised? You almost sound shocked! Welcome to the NEW AT&T!

As I’ve said before, in their bottom line…they count on the fact that the customer will get the runaround and FINALLY give up on the rebates. I once asked…”why don’t we just give the customer the rebate automatically on their bill after 90 days?” Response: “Because statistically, only 15 to 25 percent of rebates are actually ever paid out on rebates that the customer has to follow-up on themselves.” To add to that, I had a manager tell me…”within the 90 days the customer has already called in and hopefully, has been changed to another package and that new package no longer qualifies them for the rebate…”. Oh yeah…no one ever told you if you change the services during the rebate processing time, you won’t get the rebate! Genius isn’t it!

Also, when you took the service…I can sure as hell guarantee that the rep said “all these services are only going to be $45 per month…plus fee and taxes…”. The customer only hears what they want to hear…and then they pass out when they get the bill for three times more than what they “heard”. Of course, that is IF the rep ever mentioned that last part at all.

1) People…people…people…always…always start with the basic service and go from there. In some states, it cheaper to add to the basic service, in others, the basic service is almost $20 and it’s cheaper to go with a package from the get start.

2) To whatever service you do get, add $8-9 in federal charges and another $10 in taxes and that doesn’t include the taxes that you’re going to pay on your long distance calls.

3) Don’t take a service because of a rebate you may never get and when you do, it’s been so long and such a hassle, that it didn’t make a difference anyway.

4) DSL Lite is crap! The company knows that but is federally required to offer a cheaper high speed internet service to their customers. Also, you get no rebates with the dsl lite but you need the same equipment for dsl lite that you would need for the other dsl’s. Again, it’s to the company’s benefit that you get dsl lite (no rebate at all to worry about) and realize it crap and then upgrade.

As always, this information I’ve provided is completely FREE and I’ve told you nothing here that you couldn’t have found with a little research. Good Luck!

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Michelle
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Sep 05, 2007 12:42 pm EDT

I hate AT&T with a passion. I moved out of state to an area they don't provide, so obviously I cancelled my service with them. They explained that I would need to pay off my previous balance in full. Done. Next month, I find out that they not only charged my credit card, they charged my boyfriend's credit card from the online bill pay. We experienced the same run around, the same routine of explaining the situation to multiple, clueless operators, and still no resolve. In fact, now AT&T is claiming that I owe them approximately $40 and now have a collections agency after me. I have responded with a letter, proof that they charged me twice, and demanded that AT&T review this rebuttal. After reading all the complaints on here, I doubt this issue will ever be resolved.

ComplaintsBoard
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12:00 am EDT

AT&T deceptive business practices!

In February of 2005, I received a promotional letter from "AT&T Wireless" offering a free phone when signing up for new service. I called and was offered a choice of phones and service packages. Within the next couple of hours I received two phone calls from AT&T Wireless, one to confirm the order and the other was an inquiry.

At the time, I made sure that I would have 30 days period of trial meaning that I could cancel the service with no extra cost. They provided me with two cell phones for free. Because I was unhappy with the service provided, I terminated the service. They instructed me to use the return address provided to ship back the phone, and I would be responsible until it was returned.

I returned the phones as it was asked. They claimed for a long time that they did not receive the phones. However, I called UPS and collected information and documents and proved to them that the phones were delivered to the address provided. In addition to the false claimed, they charged me a termination fee and high phone bills (U$628.61) from a phone that I just had for 14 days.

6 months later, I received a collection notice from ENHANCED RECOVERY CORPORATION demanding $150.00 on behalf of BCS Wireless. This was the first time I heard of BCS Wireless.

I contacted ERC, the collection agency, and was first told that BCS Wireless claimed that the service had been interrupted by AT&T, and I owed for service. Knowing that this was not true I questioned them further, they then said I had cancelled the "Contract" for the phone. I told them I had use the phone for 14 days, and I had 30 days period of trial. After they review my case the “Collection" agency says BCS Wireless said they never got the phone back, it went to AT&T. At no time was I ever led to believe that I was dealing with anyone other than an AT&T. So now I have been told three different stories why I owe $150. Finally, after 4 months calling them and trying to explain my situation, they said that I did not need to worry about the bill or my credit report.

Since ENHANCED RECOVERY CORPORATION, who was hired allegedly by BCS Wireless to collect is now offering a settlement, I asked for an address where I could write or a phone number to contact BCS Wireless myself regarding the collection. They claimed they didn't have that information. I called AT&T who is now telling me I owe them nothing; they show the service was cancelled in February of 2005.

After 2 years wondering why my credit line was not good at it was supposed to be (I pay my bills on time and I do not have any debt). In order to find out the reason why I don’t have good credit, I decided to go to experian.com and run my credit. Extremely upset I saw that a had “Collection Accounts and Public Records” lowering my score. I called the credit report company and the little that I knew that BCS wireless/AT&T wireless were the responsible for my bad credit.

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ComplaintsBoard
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12:00 am EDT

AT&T being cheated and lied!

Cingular wireless keeps charging me for something from "m-qube" on my phone bill. Last month the local office in jefferson city, mo. Gave me credit for several months worth of charges. This month i once again had charges from m-qube on my bill.

I went to the local office again but found a waiting line of about an hour. While waiting i phone cingular to try and get the charges stopped. They told me they could only request m-qube to credit the charges be credited. A ms. Amissa baca and her manager named elma (in texas) said we had requested this service and that cingular had no control over them. They told me i had to go call [protected] to cancel the service. They also told me that we had to open each message to not accept it. Interesting since last month the local store rep said we were charged since we opened the message and that we had to delete them immediately to not be charged.

I'm sure cingular has control over m-qube and even makes money off of each charge. We not only are being cheated - we are being lied to and made to try and believe that it is our fault that we are being charged.

Thank you,
Jack Markway.

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Bhupen K
,
Jun 18, 2007 10:49 am EDT

I have had a similar experience with Cingular wireless. This is a complete rip-off. I call Cingular 3 times and they assure me that this service had been canceled. But it keeps showing up on my bill month after month after month. The funny thing is that I had requested a block on all such services for this account and I was assured that the block was active. However Cingular conveniently avoided telling me that they cannot block these so called “third party” charges. I have just spent the entire morning trying to clear up the issue Cingular. Let’s up hope by God’s grace we do not see these changes next month.

The number of M-Qube is junk and not very help full.

ComplaintsBoard
R
12:00 am EDT

AT&T allowed infiltration of telephone security by national hate grp

For seven years running I have complained about the breach of security regarding my DSL and telephone service operated by SBC communications here in the Midwest, Missouri and now Kansas. The situation is so egregious that a mixed group of "separationists" and other so called "patriots" parade up and down my street day and night creating a disturbance of the peace while I am on the phone or emailing or using chat or Skype services. It is also true that my cell provider T-Mobile is routed through SBC ATT stations here and is also vulnerable to such invasion and sharing of data and conversations. The local repair centers have ex military and other such sympathetic employees who think this is just a fun "game" for the citizens here to play... "America, love it or leave it". The security of my phone line and all things related to SBC is then in the hands of people who are in fact of one stripe and who are incapable of investigating themselves in these and other regards. Att and Sbc have a clear monopoly of communication services here and elsewhere and I am certain that those employees are well shielded from prosecution by the average person such as myself.

I have been to the local F.B.I. a number of times about this situation and they defer back to ATT and SBC who are simply unable it appears to investigate themselves or to reign in the offenders who make the breach of my privacy possible making this communication itself today anything BUT private to the local Hate based groups here in Leavenworth Kansas, a Military town and home to no less than 5 prisons. I am told that the union surrounding SBC repair is one of the problems regarding accountability in these matters and the fact that the company is so huge that it only takes a few determined employees to hand over my line and my data and any confidential communication to what amounts to a local hate "fest" in proximity of my property here or on the roadway or anywhere I use a phone because these people do not want their friends within the SBC ATT affiliated family to be "outed" in this hate based daily and nightly game. It only takes a few university interns or other well placed individuals such as the ATT central offices to "cover" for such a breach.

So it becomes apparent then that the foxes are guarding the hen house of American privacy and in this case because these hate based groups have determined that I am "unAmerican" then to them and their families I deserve no such lawful protection. This is a sad comment about America and our military related families as well, not to mention our young people who have fallen under the sway of such hatred.

On a weekly basis I speak with any number of people and countries and have traveled to places many Americans would visit if they could... So there is a clear jealousy and reluctance on the part of Att and SBC to engage themselves about the real nature of security for ALL Americans.

This lack of oversight clearly then places my life and my peace at risk both here and abroad.

r.k.j. 2007

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Debbie
,
May 29, 2008 4:20 pm EDT

This living lean is stealing money out of my checking account and i keep recieving nsv at 38.00 at a time. I am single and on a fixed income and at this point i may have to close my account and take the chance of distroying my credit and possibly going to jail because i don't have the money to cover the usv and the money this company has taken from me.Why is this happening ? how can it be fixed?...HELP

ComplaintsBoard
A
12:00 am EDT

AT&T advocates of identity theft

Yes, you have read correctly. If you have an account with Cingular Wireless they will allow for anybody to make changes to your account, to upgrade, add a line, etc. as long as they can provide Cingular with your information as verification. This means that anybody who steals your personal information can go and give Cingular your social security number and basically obtain every and anything that you yourself can get. When I spoke to a representative at Cingular Wireless basically said that the person was able to provide your information (Soc. Sec) and was allowed to make changes to the account. Then he said that I had to contact the Cingular store that allowed it to happen, and that I should have had a password on the account (which I had no idea was needed as no one ever informed me of one until now.) Check your bills, because you may be paying for services that you did not sign up for. I intend to report them for advocating theft of identity information!

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Dan
,
Feb 04, 2008 12:29 am EST

Who would hack into your cingular account to add services to your plan? That's not identity theft... thats just stupid.

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ashley
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Jun 23, 2007 6:53 pm EDT

So put a password on the account. They can't do anything to your account if it has a password without knowing the password.

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12:00 am EDT
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AT&T - beware of this scam

Do not advertise with at&t yellowpages! Beware of scam. When deciding whether or not to purchase internet advertising service on yellowpages.com, I asked the sales representative how many calls per week I could expect to receive. The sales representative advised that I could expect to receive 1-2 calls per week and then proceeded to justify the $154/mo...

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AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.

AT&T also offers competitive pricing, which has been a significant factor in attracting and retaining customers. The company's plans are affordable and offer excellent value for money, making it an attractive option for budget-conscious consumers.

Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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AT&T contacts

Phone numbers

+1 (800) 288-2020 +1 (888) 333-6651 More phone numbers

Website

www.att.com

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