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AT&T / Direc TV Bundle

Posted:    

Lied about direct tvs capabilites

Complaint Rating:  75 % with 4 votes
75% 4
3.75
Contact information:
ATT
United States
I had to notify at&t that I was moving and needed to see what my options were in the rural area I was moving to. The representative of course only wanted to talk about new features and screwing you out of more money. One of the new features was satellite with DirectTv instead of Dishnetwork, which the rep failed to tell me for alot of the conversation. When I found out it was with Directv instead of Dishnetwork whom I was already with she assured me that they had the same capapbilities as Dishnetwork. She even put me on hold and "spoke" to a Directtv rep to confirm that they had the same capabilities as Dish Network. Wrong!!! Come to Find out the DVR only pauses live tv and records on the tv it is connected to. You cannot watch your recorded shows on any other tv but the main one the dvr box is connected to. In order to record shows and pause live tv you have to purchase each additional dvr box which is $199 ontop of that you have to pay an additional $5 a month for the standard satellite box that does not do anything just to be able to watch tv. I noticed the other night that when just one show on the dual dvr is recording you cannot change the channel or it stops the recording. So its just like not having a dual dvr. You either have to watch your show you are recording or not record it. So its fair to say att screwed me on the switch and coaxed me into switching under false pretenses. The rep also told me that Dish network would charge an installation fee upon the move. That was FALSE also. Oh and on top of that in order to get the special pricing you have to go online and sign up for the rebate through directtv or otherwise you don't get the special pricing and you have to pay full price of that programming package. Guess what? I didn't have internet access because i moved to a rural area and att or satellite doesn't provide internet in a rural area. so i wasn't able to immediately sign up for the rebate. Get this it takes 6 to 8 weeks to process if you do not sign up before installation. they don't tell you that either! If I cancel direct tv its $480 and I never would have went with them if I wasn't lied to in the first place. Ive contacted direct tv and att. Directv won't even offer anything. Not even a second dvr to at least make up for the fact that my kids can't watch recorded playlist in their play room. Att has forwarded my complaint to a supervise of the department in god knows what state of the woman i spoke to that lied to me. Does anyone honestly think I'll ever get a call back? Not a chance. They should be responsible for the fees it will cost me to cancel directtv or or at least another dvr box but it won't happen. DO NOT SWITCH to Directtv especially if att is trying to sell it to you!
Complaint comments Comments (3) Complaint country United States Complaint category Satellite & Cable TV

Comments

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D  8th of Jul, 2010 by    0 Votes
Directv now has the capability to have a DVR work multiple rooms, actually one DVR can run in 4 rooms now instead of just one with the new Deca system.

As for the single line DVR I would call Directv at 1-800-531-5000 and ask to have them fix that, it sounds like the technician/contractor that did your install only ran the DVR as single line and not dual line like he was supposed to do.


As far as the rebate you can do that through the phone as well, you do not have to have internet access.

Also if you look at your monthly bill from Dish Network you will see where they charge anywhere from $5-$15 per receiver past the first one, and $5 per receiver that is not hooked to a phone line, Directv only charges $5 fee for each receiver past the first one, and nothing for no phone lines.


I am sorry you had a bad experience but if you just call 1-800-531-5000 you and explain about the installer only setting you up as single line tuner then they will fix it, and it should be at the installers expense, they get charged back for issues arrising from an install if within 90 days of the install.
A  4th of Oct, 2016 by    0 Votes
I too was ripped off and lied to by Direct TV/ATT. They promised a bundle price and after I signed and committed to a two year contract they did not honor that price. My bill has gone up 20 to 30 dollars each month. I have tried to call them and talk to them about it but their customer services reps just lie to you to get you off the phone. They also promised me a $225 Walmart card because I made the switch in Walmart where Direct TV reps were pitching how much I would save. I still have the paperwork and I am going to pursue this full throttle. I don't see how it is legal for them to straight out lie to consumers to get their business. How is this legally possible? If I cancel the service or just not pay they will charge you an early termination fee. It is not fair for them to straight out lie to hard working consumers who just want to have a little entertainment after a hard days work. I will take it to the Better Business Bureau if I can not get what I was promised.
A  1st of Feb, 2017 by    0 Votes
I HAVE SEEN THOUSANDS OF COMPLAINTS AGAINST ATT AND DIRECT TV. NOT HUNDREDS. EVERY ONE OF THEM STATE ABOUT THE SAME THING ATT CALLS AND OFFERS A GREAT DEAL IF YOU SWITCH TO DIRECT TV AND WE JUMP ON THE BAND WAGON. GREAT SAVES MONEY AND GETS THE SAME SERVICE(((BS))) IT IS A TOTAL BULL SH__ STORY, NOT ONLY HAVE THEY INCREASED MY BILL EVERY MONTH THE SERVICE IS SOME OF THE WORSE I HAVE EVER SEEN, SMALL CLOUD GO BY AND NO SERVICE. EVERY THING THAT IS BEING SAID ABOUT ATT AND DIRECT TV IS THE TRUTH...THEN IF YOU COMPLAIN AND TELL THEM YOU ARE GOING TO CANCEL SERVICE THEY TELL YOU THAT YOU WILL HAVE TO PAY A EARLY CANCEL SERVICE FEE...GOOD LUCK CALL YOUR ATTORNEY AND SEE HOW QUICK THEY BACK DOWN...GOOD LUCK EVERONE

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