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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T reviews & complaints 2158

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10:09 pm EDT
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AT&T service

Three weeks ago, I called At&T U-verse to move my service from my apartment to my new house. An installation date of June 30th was set up and I was told they would be here between 1-3 in the afternoon. By five in the afternoon they had not shown up and I called the customer service number. Two hours later, I was still on hold. I was finally told that there was anb internal error on their end that had cause a problem with my order and that I would receive a call the next morning with an update. The next morning, no call, so I called them back that afternoon. After another hour and a half on the phone, they still had not made any headway other than to "escalate" my order. I was told, again, that they woujld call me the next day with an update. Nothing. I gave it a rest over the Fourth of July weekend and called them again on Tuesday and spent another two hours on the phone to be told that they are working on it and someone would call me the next day. Wednesday? You got it... no call. I have spent a total of 7 and a half hours on the phone just trying to move my existing service to my new home. I am at my wits end. Any suggestions?

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Grandma Du
Green Bay, US
Feb 12, 2009 4:47 pm EST

From the very beginning, from getting hooked up, not honoring their contract, having service break down every 2 weeks, it has been a nightmare. When I called last week because our service was not working right again they told me they would put a $35.00 credit on my bill, [for the service call!] Our service has been a mess from the very beginning

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AtalossinLA
North Hollywood, US
Dec 27, 2010 1:56 pm EST

We had U-Verse installed a year ago. Had problems right from the start with phone, internet and TV. They have been to our home nine times and we have had to call them at least 20. The system randomly kicks computers off the system. Customer Service says it is the Gateway (has been changed 5 times). On site techs say it's the main box down the street. Last time we called service we were on the phone 5 and 1/2 hours, they managed to knock every wireless device off the system before they would put an actual tech on the phone. Have been calling and asking to talk to a supervisor for TWO months, they say they have to take a report and someone will get back to me. NO ONE EVER HAS. They only thing we have gotten from AT&T is a 60% increase in our bill. They are the worst.

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ButterPB
New Orleans, US
Jul 31, 2011 12:59 am EDT

I have read all the complaints on U-verse and the sadest thing is, I mirror all of the same things except them digging up my yard. It is such a dammmmmmm shame that you can not get decent, reliable, and HONEST service almost anywhere these days, and I do mean anywhere hell even the banks are stealing from us and they are getting away with this bull... U-verse is so bad they were supposed to be drafting a 129.00 a month from my debit account and instead for two months straight they drafted 330.00. F.Y.I do not let people access your account, because they will have a "field-day" on your sh**, and lastly I just want to say whatever happened to "you can get more flies with honey than with butter milk".apparently these companies does not know what the HELL that mean.

******************* Mrs.ButterPB in Louisiana*****************

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unsatisfide customer
San Jose, US
Apr 17, 2009 5:45 pm EDT

I agree, AT&T U-verse should not even try to compete with comcast or any onther TV services. Their servces sucks, they do not even know how to repair or troubleshoot their own hardware. They have left a 72 year old lady without a phone line after switching over to AT&T Uverse. She can not make or recieve any calls. If her house was to catch on FIRE AT&T would be a fault since they are not willing to fix their equipment. They should be hung and should not even try to compete with Comcast or satelite TV. They Suck...

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3:34 pm EDT
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AT&T billing and cancellation

I got the deal (or so i thought) online, AT&T 6.0Mb DSL service for 24.95, Went down to the Kiosk and bought the modem, so no need to pay monthly fee of whatever for modem lease.
First billing cycle- 89.97, 2nd billing cycle- 47.95, I called them, and also sent an email for my record, and told them about the overcharge, and the false advertising for 24.95, even in the fine print, it does not tell you that they will bill you on your first few cycles in the amount over 24.95- the lady online was rude, stating i should have read the fine print more closely, and then the same remark when i spoke on the phone with them, i asked for the manager, and the lady said it did not warrant being elevated enough, since i was a new customer. with that said, i went ahead and told her to cancel the service. Meanwhile, an email comes in- copied and pasted on here,

This is their response-

Thank you for taking the time to contact AT&T regarding account number 6xx.9xx.13xx. My name is Karen and I appreciate the opportunity to address your inquiry today.

Listed below are the terms and conditions regarding the $24.95 promotional pricing offer that appear online:

$24.95 Intro Pricing Promotion: Customers purchasing new FastAccess DSL Direct 6.0M will pay $24.95 per month for 12 months after application of bill credit. First 2 credits will appear on same bill within the first three bill cycles. After 12 months existing standard rates apply. Residential customers only. Other conditions and restrictions apply. Offer expires 7/16/11.

As stated above, it typically takes 2-3 billing cycles before your promotional pricing starts. I apologize for the confusion.

Your first charge in the amount of $87.95 consists of the partial month of service from 04/06/11 thru 04/30/11 in the amount of $39.96 plus the first full month of service from 05/01/11 through 05/31/11 in the amount of $47.95.

I hope this information helps. Should you need further assistance or have other questions, please reply back to this e-mail and I will be happy to help you.
We do appreciate your business at AT&T and thank you for your email. I want to personally thank you for allowing me the opportunity to assist you with your request as it has truly been my goal to provide you with outstanding customer service and hope that you are very satisfied with the service I have provided you today.

Sincerely,

Karen Cook
AT&T Online Customer Care

So, after making a phone call on the 3rd month, after being billed again and overcharged at that, i called my bank up, and had a stop put on my account to prevent them from taking or charging my account for anything- they have to send me a bill, after they pay me all the over charges that they owe me.
Best bet is to go with a small time local dsl, a little higher, but, at least they are up front with all the cost, and what your first bill will be- i chose windstream, and i have had good service thus far from them, even their CSR were nice and sympathetic enough and up front. i don't mind paying extra, but don't trap me into a deal thats supposed to be 24.95 (no hidden charges, or gimmicks- [censored] !)- don't tell me the first bill will be 24.95 plus tax and then take 89.00 out of my account, and then do it again for lesser amount each month- if a turd cost 24.95 and i want it, i am only going to pay 24.95- these people are really just trying to make their bottom line look good for the quarter, and once the people wise up, and cancel the service, and then are told that they are going to be charge a penalty of 150.00-
BS... i rather this end up in collections, just so i can sue them for not holding their end of the deal, and false advertisement.

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SF_Internet_User
, US
Feb 22, 2012 8:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

AT&T DSL internet service has been extremely unreliable in San Francisco. I have paid for 6 Mbps and am lucky to get 1 Mbps. Contacted AT&T service reps 5 times in two weeks (several dropped calls after being on hold for 20+ minutes). Finally got through to a rep who kept suggesting it was on my side of the line. I would not let him off the line until he did further checks and scheduled a technician to visit. The download speed did pop up to 4.9 Mbps after the call, so the issue is NOT on my side of the line. I do not trust AT&T to be able to support reliable DSL connectivity.

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Purplequeen
San Jose, US
Sep 29, 2010 12:06 pm EDT
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I moved to San Jose in early Aug and tried to set up AT&T DSL service. A guy placed order for me and said the service would be turned on that next Fri. I waited but nothing happened. I called on Sat morning and waited for at least 40mins before finally getting someone on the phone. He told me the order was cancelled for no reason, so I had to place another order and supposed to wait till the next Thur before it can be then turned on. On Mon I called and cancelled the order as I already signed up with Comcast. As I still got some mails from AT&T, actually I called back to double confirm that my order was cancelled. A lady said she couldn't find my account number so that must be cancelled. What's surprising to me is that yesterday I got a bill statement from AT&T saying I didn't pay for my 1st bill, and here is the 2nd bill with late fee. By the way I never got that first bill. So I called AT&T this morning and the lady told me the service was turned on (although they can tell it wasn't turned on on my side) and there is a track record that i called and cancelled the service. I couldn't believe what is happening with such a big corporate At&T and something in their system/process must have been terribly impaired. What a terrible experience!

Valerie
Valerie
, US
Oct 23, 2007 12:00 am EDT

AT&T DSL Service - www.att.net

Ongoing problem. Tech support is non-existent. Automated system is useless. Punch in all the info they ask and every time you get the next person, they ask for the info all over again. No one speaks English, so half the time is wasted going What? What? What? "B" as in boy or "I" like India. Techies read right from the book. Can't skip ahead to the root of the problem, must start with Are you sure it's plugged in? Turned on? Re-boot? Yeah Einstein. Normally 35 minute queue for support. But the "Due to heavy call volume we can't help you" is becoming more the norm. Why don't they just say we have so many problems, we can't fix them? If they fixed the automated system and hired English speaking people the wait times would be drastically reduced. If you use the e-mail help, you get the canned we'll get back to you shortly and nothing else. That's it, NOTHING! They have never answered me, until I canceled my DSL and just kept the $5.99/month, so I can keep my e-mail address. So I switched to Comcast and guess what? Their tech support speaks "Jersey". They are actually in New Jersey, can answer questions, the wait is like 3-5 minutes and their system let's them immediately look up what the previous techie did with you, so they can immediately pick up where you left off. What a pleasure!

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jupiter11
jupiter, US
Feb 16, 2011 8:52 pm EST

I have used AT&T as my cellphone provider with few complaints. However last year I moved to a new home that, while it has 32 windows and has 3 AT&T towers within a 2mile radius, cannot receive or place calls within it. I went to the AT&T store - as I cannot call them from within the home... and was told about the Microcell. I purchased the product and hooked it up to my Comcast internet. It worked! I returned to the store and was talking to the salesman, who suggested I try AT&T's DSL service and gave me a package deal. That was November '10. One gentleman appeared to "dig", but upon looking at my home (zero lot line) said he needed another man. The next week 2 men were here to "Dig!" I had a family crisis and did not install the DSL and continued to use the comcast internet. Last Thursday, I decided to hook up the AT&T. I followed all the instructions. Nothing worked, including now the microcell and my phone. Long Story short - the 2 men had never installed the DSL line. I spent 4hours on the phone with AT&T (outside in the rain...) and got no resolution. I drove to the AT&T store to return their products, but a salesman put in a service order for the following day. The AT&T workers showed up 2 hours late from the 3 hour window, their is a 75foot long cord running from the front of my house outside between mine and the neighbors, thru the garage door and around to the other side of the house. The service worked for approx 3 hours. I have since spent approx 12 more hours (in and out of the house on the phone depending on when the service cuts out...) and there has still been no service call set, no internet that consistently works, no microcell that works, and no cellphone service that works within my home. I have spoken with DSL service and been forwarded to various "help yourself" internet pages, been told that someone will get back to me, that my bill will be fixed, and that they take this issue seriously. Each call they ask for a contact number in case we get disconnected. Each call has been disconnected and I have yet to get a return call.
I have tried to be patient, I have been frustrated - neither scenario works.
At this point, the equipment will be placed in a trash bag - where it belongs, and returned to AT&T.

I normally do not tell people to stay away from a service - but I would highly recommend that no one who depends on their internet for either work, telephone or anything use AT&T. The internet service is not reliable and there is no recourse in getting it fixed.

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Jazherah MacMornna
,
Nov 20, 2008 4:53 am EST

Been with them for 2 weeks . Everything good for first 3 days. Then it turned to a nightmare that just keeps getting worse. Started with a simple problem: Could go online by clicking on the ATT icon on the desktop. I had to go the Self Support Tool, click this, then that, and after a few more hoops I was on.
I thought, "well I 'll just get Tech Support on this and things 'll be smoother"
WHAT A LAUGH!
The LiveChat thing keeps freezing, I get cut off when I try them over the phone and, just you said, no one speaks English and they just keep telling me to try the same old crap that doesn't work.
I'm so sick of all these ISPs. They're ALL garbage.

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3:43 am EDT
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AT&T violated fair credit reporting act

I am writing you today because your company at&t violated the fair credit reporting act by running my credit report without my permission. I called at&t on june 11th, 2011 and spoke with ms. Daniel and she signed me up for uverse internet and tv service under account # [protected] with and installation date scheduled for june 27th, 2011. I called back on june 13th, 2011 to cancel the service. I called at&t on june 15th, 2011 to sign up for uverse internet and the home phone service. The employee told me that the previous order under account# [protected] is still in the system and hasn't been cancelled. He told me to call and cancel the previous order and he would give me a call back. He stated that the new account# for the uverse internet and phone service is # [protected] and he stated that he would give me a call back. The employee never mentioned that he would run a credit report. The employee didn't call back as he stated that he would. I received a letter in the mail on june 21, 2011 from at&t stating based on my credit history they have imposed certain conditions or restrictions on the service request. The employee from at&t didn't state that a credit report would be ran to establish the uverse service. I am already an at&t customer under your cell phone service and dsl high speed internet. I called at&t on june 22nd, 2011 and spoke with ms. Wilder a manager at at&t to file a formal complaint. Ms. Wilder was very unprofessional during the call and acted as if she didn't believe me when I told her the situation. She also didn’t give me the correct information to contact the corporate office to file the formal complaint and she gave me incorrect information about at&t practices in regards to their procedures. She stated that I should have known that they would run a credit report even if the customer service representative didn’t mention it on the call because I gave him my information. I told her that every time I call at&t I have to verify my information but it doesn’t mean that they are going to run a credit report. She also stated that the calls are not recorded when I asked her to pull the call to verify the information. I told her that every time I call at&t they state that the calls are monitored and recorded for quality purposes. I am very upset and disappointed with the way that I have been treated by at&t.

I checked my email on july 5th 2011 and I received an email from at&t uverse stating that an order was placed on july 5th, 2011 under account# [protected] for uverse internet service and they will send me an email when the order has shipped. I received another email on july 6th, 2011 stating that the order has shipped. I didn’t place the order with at&t for the service. I called at&t on july 6th, 2011 and spoke with mr. Ransom with at&t uverse and told him that the order needs to be cancelled. He stated that I need to speak with someone in account services and he transferred me to andrew conder with at&t cell phone service. I told him that I need to cancel the order for the at&t uverse service that was placed on my account. Andrew was very polite and transferred me back to at&t uverse and I was on hold for about 7 minutes. Karen came on the line and stated that I need to speak with someone from the state of tennessee. I was on hold for another twenty minutes and the line was picked up by sean in west, va and he stated that he worked for the home phone dept. I asked to speak with a manager and he told me that they were in a meeting and he would transfer me to at&t uverse. He transferred me again and after being on hold for another ten minutes total call time using my cell phone minutes 42 minutes I had to hang up the line. I called back and spoke directly with judy in cancellations and told her the situation and that the order needs to be cancelled. She stated that she has been cancelled the order as requested and she doesn’t have a confirmation # for the cancellation. I also asked her about the pending charge of one hundred and thirty six dollars for the at&t uverse and the activation fee that should not have been there due to the fact that we didn’t actually place the order. Judy stated that my account will not be charged. I thanked her and the call ended. I am very disappointed about the incompetence of the at&t employees that I have encountered as well as someone running my credit report and placing an order without my permission.
I would like a response back within thirty days of receiving this letter. If I don’t receive a response back within thirty days I will be taking further action and possibly seeking legal counsel.

Sincerly

Former at&t customer

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AT&T no dsl service

my dsl internet service has been out or disrupted (20) times since june 6th, 2011. They say the problem is in the (3) miles of outside lines. As of July 4th, (today) the issues still exsists. I want my service restored. I filed a complaint today with the Federal Trade Commission. I recommend everyone who is have a problem with DSL connectivity do so.

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ATTErwinR
Orlando, US
Jul 05, 2011 9:51 pm EDT

Hi, I'm with AT&T. I'm sorry you've been having such a difficult time with your DSL service. Please forward your account/contact information to ATTErwinR@att.com and I'll be happy to try and assist. Please include the details as well as your screen name "utica dsl sucks" in the subject line. Again, I apologize for any inconvenience. -ATTCustomerCare

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jbfirebird
nowhere, US
Jul 04, 2011 5:16 pm EDT

i wouldnt doubt that they are right. DSL runs off of normal phone lines. HOWEVER, they are very susceptible to interference and have to be setup perfectly for a good connection. a connection will drop if the signal has to travel too far without amplification. Hence the reason why they say that being 3 MILES outside of the area is the cause. that 3 miles is a long way for the signal to travel without amplification.
however, it could be multiple things. it could be an error as to the way that its setup( long phone line from wall to modem, filters on the wrong outlets or filters not connected), it could be old phone lines in the home, it could be something so insignificant as having a speaker next to the dsl phone line/modem. hell, it could even be a security system causing the probem.
there is something wrong. assuming that everything within in the home is right, i would have to agree with AT&T and say that its because of the range that your at.

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8:28 pm EDT
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AT&T tricked into expensive contract

After I became unemployed I tried to start a small one person business. I was looking for an advertising solution online and I stumbled on to ATT Adsolutions. I was not very familiar with online advertising. I ended up talking on the phone with an ATT rep who got me to agree to a 1 year contract over the phone. I was tricked! I didn't know I was signing up for one whole year. Now I'm getting billed monthly to the tune of $200 which I absilutely am unable to pay and there is now way that I can get out of it. I've pleaded with ATT to allow me to cancel the contract and they will not. They said I have to fulfill the full one year contract even though the income generated by my business is nowhere near the fee that they are charging me. ATT sucks - they are a large of separate web entities that perfected the art of scamming regular Joe's.

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AT&T commercial

They have a commercial where a woman sees a spider's image on the phone and then starts screaming at the top of her lungs. The screaming is horrible to listen to.

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nointernet
Mandeville, US
Jun 27, 2011 3:18 am EDT

ATT provided home phone and internet. I cancelled my home land line 9 days ago and have since not been able to connect to the internet anymore. Despite 4 calls to the tech support team (totaling over 4 hours of my time) ATT has not been able to restore my internet connection. Supposedly, a line technician has been checking and fixing the line 3 times already. I am furious! 9 days w/o internet access at this day and age is unbelievable and unacceptable. If they don't fix it by tomorrow, I will cancel their service altogether.

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insulting
New Caney, US
Oct 18, 2012 8:22 pm EDT

I am offened with your commercial of the "cable man") at his childs school telling what he does..and the kids and teachers insult him. If he was a real parent at his childs class to tell about his job, that would be wrong. It would hurt and embarras his child in front of the class. Even the teacher is in on insulting the (father's job). Hate that commercial. try to sell your infinity t.v. service in a different way, not at making a fool out of a pretend parent on (your Dad's Job Day).

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jbfirebird
nowhere, US
Jun 27, 2011 6:20 am EDT

im guessing it is DSL? without having an active phone line, internet wont work on it.

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2:17 am EDT
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AT&T misadvertising

Att uverse advertises that you can have 4 hd tvs, with 4 hd receivers, that can record up to 4 tv shows at the same time. Not true. Only 3 tv's can watch a hd channel, the 4th has to watch standard definition, then you cannot record a hd channel.
This was not told to us when we ordered the service

Unacceptable

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7:26 pm EDT
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AT&T mislead / lied to by sales people

Telemarketer called and convinced me to switch from cable to a bundled package of Uverse, phone, and internet. My internet and phone service got hooked up okay, but I never received Uverse equipment. I called in and was told that the order wasn't placed because I live in an area that is not serviced by Uverse. They convinced me to sign up for DirectTV to keep the bundled price. Told me all the plan prices and features were the same. After getting DirectTV installed, I found out this isn't the case. LOTS of fees for standard services under Uverse. They credited some, but after arguing on the phone / sitting on hold for about 5 hrs. total, I'm still going to be paying at least $350 more for less service. Lesson learned; it doesn't matter what AT&T says over the phone. Unless you record all your phone calls, make them send the info in writing before committing to anything. Or better yet, hang up and save your time and money.

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AT&T unauthorized debiting of accounts

I work in the customer service department of a small town bank. I have had several customers call me to inquire about a strange debit on their account payable to 12525 Cingular Way Alpharetta GA. More research revealed that the debits were to AT&T and were debited using the customers debit cards. One account was hit for $301.10 and $456.18 within about a two week time frame. None of the customers said to have authorized the debits or have any idea why AT&T would have debited their account because their phone bills were current. The recieved little to no cooperation from AT&T. I'm wondering if it isn't some scam using AT&T's name. Just wanted to give everyone a heads up on what little I know.

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pilucad
Austin, US
Jun 01, 2011 12:22 am EDT

Worst service ever, AT&T works with U-verse but they do not communicate. They switch my phone number, gave me a temporary one for four days and tell me that my phone bounced to AT&T a week later. After I called and was on hold forEVER, (I had time to do the dishes, make three beds and cook!) … No one gave me a solution they wanted me to wait one more week! … Are they playing with customers? My U_Verse account had also changed the pasword itself? :(
Customer service is horrible, no respect, they keep passing “the hot potato” from one to another SO unprofessional! I am SO disappointed and Still waiting! I want to switch to another company! I am tired of dealing with people that do not listening and couldn’t care less about your situation. I WANT/NEED MY PHONE BACK! more details: pilucad@yahoo.com or pilucad@gmail.com
I would recommend to record them so at least you have proof of what you said

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deethy2009
Hercules, US
May 16, 2011 6:49 pm EDT

Monday, May 16, 2011 at 8:55am

ATTN: PAYMENT CENTER……

Please cancel my services here is my final pay of $62.95 I know I will receive one more prorate bill….

Speak to: Norma Customer services

Reason:
1. Bad customer services
2. Not friendly
3. Over Charge
4. Place on hold for more the 5mins
5. Did not get the information that we need
6. Will not recommend for friends of family
7. No attention to detail

NEED IMPROVEMENT:

1. Need improve on you customer services
2. Listen to customer what we have to say
3. Honesty
4. Friendly
5. Supported

Please forward this message to you manager I will keep update…My Name Thy Hep………. I can be reach at [protected]

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Jane Doe12
Bethesda, US
May 21, 2012 12:22 pm EDT

I just experienced the same thing. Debit transaction for 109.47 ATT 12525 Cingular Way Alpharetta GA. There is no phone number which is usually listed for transaction not done in person. I don't have AT&T for my home or cellular service so I know it is unauthorized. I will be going into my bank ASAP to have a fraud claim taken. This is very upsetting and such an inconvenience. Thank goodness that it wasn't for more money.

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emtpixie
Richmond, US
Jan 20, 2012 4:41 pm EST
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We just had the same thing happen to us over New Year's. On Dec. 31 we had a charge to our account of $109.11 from 12525 Cingular Way Alpharetta, GA. I had to go into the bank to straighten it out and they said it was a PIN purchase so one of us HAD to have done it. Well, neither of us have been to Alpharetta and we don't have AT&T as our cell carrier...so why would we have done it? Even if we did have AT&T why would we go to GA to pay the bill? So it ended up that we had to sign papers swearing we didn't do it and that the bank will investigate and even pull the store security tapes to see if one of us did it. If we did then we would be charged with fraud. I understand the bank needing to investigate before refunding our money and fees, but do they REALLY need to make us feel like common criminals? I suppose we must not be because almost 3 weeks after the event we finally got refunded. We never received an explanation as to what happened or who used our PIN, though.

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AT&T automatic renewal contract

Call in March and April to conceal Yellow pages, was told must be in writing in there format. Requested format four times. Tried by email fax and letter none. Called again from Mach to September as book comes out i n September. Than started to receive bills, I said no to the bills as i requested no automatic contract. Then turned over to collections again i made the contract. Still fighting, turned over to Allen West. Please i filed with State utility commission, FTC, FCC still no help.. Please we need some help from the Fed's. AT&T so bad

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YP Auto Renewal Victim
Beverly Hills, US
Oct 17, 2013 11:51 am EDT
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We are interested in speaking with people or businesses located in California who (1) advertised in the print directory of the YP yellow pages (formerly AT&T) and (2) believe they were injured by an automatic renewal program. This would include people whose accounts were automatically renewed by YP, and they were charged for that automatic renewal, without their consent and/or without a signed contract or agreement permitting automatic renewal.

Please call us at [protected] and ask for Tabitha. You may also email us at YPAutoRenewalVictim@gmail.com (YPAutoRenewalVictim at gmail . com )
(Posted October 2013)

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Mike Landers/Gastonia NC
Gastonia, US
Jun 20, 2011 8:18 pm EDT

I'm a small business man who also had problems with AT&T advertizing. I was spendng about $ 700 a month and with the down economy I met with my Rep. to make changes to the listing size. She insisted I needed to do Internet directory listing. After a long discussion I told her the only way I would be interested is if they were able to list me in a way that should a person search for "foam insulation" my company would not appear with the other 104 who do fiberglass. She said she could do that. Not only did it not happen, my calls where being sent to a local resident (not to me) and it took six month to get it corrected. By this time I had contacted the Rep. (who had already moved up the corporate ladder) explaining that she was not doing what she said she could and would do. I was told that I had ten days to cancel and I would be responsible for 1 year. I now have no yellow page, no business land line phone & fax and I will stand by my principles even it it means cutting off my nose to spite my face. If I didn't keep my word to my customers I woulodn't have any and they don't deserve my business. Mike Landers/Foam Insulators of NC

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AT&T poor service / poor customer service

We had AT&T U-Verse installed less then 10 days ago. so far it has not worked for a full day at one time since the install. We've had 4 troule tickets resulting in 7 different people come out and look at it. The first 6 technicians which included 2 senior techs and 1 lineman all agreed that it was in the lines comming to our house, somewhere between 1500 and 2000 ft. from our house. The lineman that came out toda in a bucket truck said he could find nothing wrong. It's still not working, so we're having it uninstalled and everything we had before hooked back up. Now I have to call Dish Network to come out and repiar the cables that AT&T cut to put their stuff in. I haven't been very satisfifed with the service or the customer service. I will not do any business with this company again. I rate their customer service very low as they would never send out what they needed to fix the problem and all of the techs complained of lack of training on the new technology that AT&T is using to boost the U-Verse signal. I find it very hard to believe that they won't even repair the cables to my Dish that they cut. I would not recommend AT&T U-Verse to anyone!

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AT&T bad coverage

Since mid-April I have not been able to carry data or voice service throughout my home. I have lived here for 8 years and had service with AT&T wireless for at least 10 years. I have not changed phones or anything on my end to make this happen. I have called technical support three times since early May. They say they have fixed items at the cell site but the issues still exist. I am ready for a new carrier. I would gladly keep service with AT&T if I could reliably use the services I used previously and that I am paying for, from home.

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scentsymomof3
Fort Worth, US
Jul 11, 2011 7:56 pm EDT

I lost mine at the end of May, they also told me it was fixed but our entire subdivision still doesn't have service. I am in the Fort Worth area. Now they are trying to charge me cancellation fees for a phone I wasn't able to use. UGH! Good Luck!

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AT&T at&t dsl worst service and product

Iam with ATT wireless from past 4 Yrs and no complaint, but with that in mind i signed up for DSL internet service and bought hell to myself.
Already the shipment arrived Late, then the setup suppose to be 30 min job and mine did not sync up.Called customer service and everytime they ask for a call back number and never once till today they called me to ask the update.
I literally struggled for 12 days and lost hope.Everytime i call the Service Disconnect agent, she connects me to technical support and believe me AT&T dont have even a single Technical expertise (Iam also a Telecom engineer), they are just worse than anything, they dont know more than whats written in their Guide document to help us. just disconnected.Only i wasted my 7-8 Hrs of phone call and Stress myslef.
Please dont go for this service...Never ever!

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Lakshmi
,
Dec 01, 2008 8:14 pm EST

Hi,
I have ordered the DSL Internet Service and after 1 Week i got the connection but the Wireless router is not supporting the Wireless Adapter of my Laptop so i called the Tech support they told it may not support all the adapters and advised they can send some one to fix it but he is going to charge me which i don't like and returned all the equipment and canceled the service, so as per the rule and procedure i am not supposed to be billed for the equipment as i returned in less then month and the defect is there in there device but i got bill after i returned when i called customer service they confirmed that they received equipment and the bill we be adjusted and final bill be sent.But today i got another mail stating that if i don't pay by 03/12/08 they will handle the case to collection agency.This is ridiculous and totally insane so i am wonder what to do next.

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Rapiloide
, US
Apr 24, 2012 8:47 pm EDT

I was recently paying 24 dollars a month for unlimited internet when I received a charged for over usage. That’s when I found out that a limited had been placed on Att internet usage so now I have to pay extra a month or limit myself and family to use the internet less. So I shoped around for better deals and got unlimited internet plus almost 4 times better speed with Time Warner Cable for 29.99 a month with no contract. So I called in today to cancel my sevices with Att and now I’m being told that I had agreed to a 12 month contract and have to pay a early termination fee when I wasn’t made aware that I was in a contract.

I have been with them for 5 year now and was always month to month but now that I want to cancel they come up with this they have always changed up my pricing to end up paying more and I had always complaind and got it fixed and always spoke well of my service and how willing they were to help but now I don’t think so highly of them. So be on the look out and don’t get trapped like I did now they tell me that there is nothing they can do about it that the representative I had spoken to should have made me aware of a contract which he didn’t and that since August the cap was put on internet usage which they also did not make me aware until I got this months bill.

So I am very dissapointed with Att and their costumer service representatives.

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AT&T cell phone and internet

My mom and I have had nothing but ### with these ###s. We have att Internet and it sucks, , it drops all the time and they out us on hold and put us on with someone we can't understand and they have no clue what they're doing, then less then 2 days later our internet doesn't improve after their so called help. We Have high speed Internet and it drops and it won't less us have more then 1 computer on it, and my cell phone service sucks even worse, , I can have all bars and my texting will drop and my calling will have a bad signal then drop, , all our phones do is drop calls and texts and we have bars, , att rethink possible it's more like rethink impossible, , att SUCKS!

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Gotta go
San Angelo, US
Jun 16, 2011 4:26 am EDT
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I am truly sorry for your experience. I have been an ATT employee for over 30 years and IT IS NOT THE SAME COMPANY IT USED TO BE! Since SBC bought ATT and took their global recognized name(REGARDLESS THAT THE REPUTATION WAS GLOBAL SH__)IT HAS GONE DOWN THE TOILET. You can thank Randall Stevenson CEO for that. Us old folks there do still care about our customers but just are not allowed to show it. Again I am sorry for your bad experience and we(the old time employees that used to be proud of where we worked) are working behind the scenes to try and change the direction this company is going, but it doesn't look good.

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11:52 pm EDT
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AT&T ceo randall stephenson lied about reimbursement

On April 16, 2011, my iPhone 3GS was bricked. I called AT&T, who said I was still under contract for the data/phone plane, and had to upgrade my phone to the iPhone 4. However, because I was not within 3 months of my two year contract, I had to pay $199 for the iPhone 4, plus $200 to renew my contract. I told AT&T I had no intention to renew any contract, and that I wanted out of my contract. I was promised my Customer Service David Dupey on 6/03/2011 that I would receive a check in the mail for $84.93, since AT&T customers always pay one month in advance for service. In my case, I had paid for service from 5/01/11 - 5/31/11 on my April 3rd bill.

I was also promised a call back from a manager on June 14, 2011 with a followup email. Not only did I not receive a phone call or email as Mr. Dupey promised, I was told AT&T does not pro rate for the month not used. The CSR argued with me even though I told her when I signed up for service on 12/28/09, that I was pro rated for two days of service for 12/30/09 - 12/31/09 then charged one month in advance for 1/01/10 - 1/31/10.

I also spoke to a Jackie Delia, and her manager, Leanna Thomas, who told me the Terms and Conditions had changed since I signed up as an AT&T customer from Verizon. And that the terms clearly state no reimbursements for pro rated service, even though AT&T can pro rate to start a service.

I switched over from Verizon to AT&T solely for the use of the iPhone. I suggest to those interested in the iphone to sign up with Verizon, or if you want to use AT&T service, do NOT sign a contract, but buy a new or used iphone on ebay or Amazon without a contract. Pay month to month. The service at AT&T is lousy, and they do not have dedicated staff to help with mobile services like Verizon has.

NEVER GET INTO A CONTRACT WITH AT&T. They will change the Terms and Conditions on you. I also suggest you file a complaint with the FCC, and join another AT&T class action suit for iPhone users.

AT&T sucks! Merging with T-Mobile will hurt T-mobile's customer service base. AT&T has lost many iPhone users to Verizon, even though AT&T states you cannot surf the web and talk at the same time. Quality of service is important, and Verizon's customer service and network is the best.

Ba Bye AT&T. So happy to be out of contract with you, and I am never going back!

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10:26 pm EDT
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AT&T no help and ridiculous fee!!

Since 9:00am I have been trying to contact the Technical Support Team for the AT&T U-Verse High Speed Internet. I have to set up a NON att.net email address on my Microsoft Outlook and in order for me to be able to send out emails, I needed the correct smtp and ssl port numbers for it to work. I have a Networking degree and software troubleshooting is my STRENGTH! By 4:30pm I had been given incorrect information on how to set up the Outlook, I was transferred, hung up on, and even told that only a "special" online tech support team could help me but of course for a hefty fee. I explained over and over that all I needed was the basic information on what is required to approve outbound emails on their internet service for outlook. After paying their "promotional" fee of 49.00 and allowing a technical person to take over my laptop and "fix" the problem - I sat here watching this tech person make mistake after mistake when setting it up. Finally (I guess she got to the right chapter on her manual) she was able to see that all I needed to do was add my non-att.net email to my att.net email and verify it's a valid email. VUALA! It works. It cost me HOURS, aggravation, AND 49.00 to have some idiot just add my information to their email. Why couldn't they just SAY that?!?!? I am not a ###, I could have done that in 2 seconds and would have been able to work from home like I planned instead of wasting an entire work day dealing with idiots. THEN she has the audacity to ask if I would like to sign up to their 15.00/ month tech help and get this "great service" anytime I have a technical problem. If it wasn't for the fact that my husband loves the cable they provide and the internet itself is fast and easy ... I would have canceled my account at that moment and went with another provider. I don't think it's right for them to block their portals where you are then required to have them unblocked or get the right portal numbers to use and then keep out the part of needing to add the email to their account in order to verify it. It's just simply a SCAM and a way to make money off of the people that are not computer savvy and a slap in the face to those who are. The best thing is that there is not 1 place on their site or via phone where you can complain about the crappy service or their way of scamming you out of 49.00! (mind you, that amount was a special given to me for being irate - the original fee is 145.00).

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AT&T degrading service

My quality of service had been getting worse over the last few months to the point that I cannot get a signal in the building and service in the general area has degraded to the point the phone is searching for several minutes.

I contacted AT&T twice and they claim nothing is going on that would effect the signal. Then I read that they are redistributing frequencies. I believe AT&T is not being very honest.

I also have emailed business customer service and have not had a reply. I don't know how a company can advertise so much for an inferior service. Until I had this problem with degrading service, I was holding out for the AT&T & T-Mobile merger.

At this point, service is so bad and unreliable, I will have to change. Unfortunately, I will be advising my corporate customers to do the same. There again, AT&T did not respond when I indicated that this could effect some of the larger corporate accounts.

Good-bye AT&T.

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AT&T cancellation policy

I moved and had to change my service since Verizon FiOS is not offered in my new area. I found a package deal that seemed to meet my needs. While everything was installed/turned on at the date/time requested the DSL was not. I received the do it yourself install kit 5 days later and got it working. It was not what I expected and decided to cancel the DSL and move to a cable internet provider to get my speeds up to a reasonable level. When I tried to remove it from my account (17 days after it was started) I was told I could not and would have to pay for the entire year. While I did not recall that part of the TOS I was flabergasted. The CSRwas somewhat rude and told me it was my fault if I didn't understand the TOS and not hers and that there was nothing I could do. Well, not having the TOS with me I stated to the CSR that was an unfair business practice. Especially since I didn't have the service ontime. She then told me it not AT&Ts fault that I didn't understand it. I agree, I should have ready the many pages prior to clicking "yes." Anyhow, I asked for a supervisor and she told me one would call within 48 hours but that there was nothing else she could or would do. I am completely floored at the caliber or what AT&T calls service professionals. Well, while I am still waiting for call from the supervisor I found the most recent TOS and discovered that I can cancel my DSL service but I may incur an early termination fee. While I thought that kicked in after 30 days of service I am okay with paying an additional month or two for termianting my service but not an entire year. Besides their 6Mb DSL being extremely poor the service received and the "It's your own damn fault" attitude I got from the customer service rep I will never recommend AT&T Internet to any friends or business I work with.

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Update by SBlack
Jun 07, 2011 12:25 pm EDT

You obviously are making assumptions that I lost my cool with this CSR. While I wasn't happy with what she told me I didn't believe she was telling me the truth. I don't believe I was rude at all but that can e left to interpretation between me and the CSR. I did ask for the supervisor because I felt I was not being told the whole truth which turned out to be true. I didn't expect any apology, all I wanted was to cancel my service and find out what the early termination fee was. While I was hoping it was nothing since it was only a few weeks I knew there would most likely be so ething like a month or two of service (which turns out that's what the TOS says.
Since it is assumed I was completely rude and in the wrong for not liking how I was treating I can only assume that the responses I received must be from AT&T CSR's

Update by SBlack
Jun 07, 2011 4:55 am EDT

Had you read the whole postg in context I do accept my responsibility and have no problem with the early termination fee. What I am not happy with is the customer service rep rudeness and her inaccurate representation of the TOS.

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Cheyenne Teague
Roland, US
Jun 08, 2011 7:57 pm EDT

I just received a settlement letter from Afni. It says they are attempting to collect a debt for $700.41 for AT&T Mobility. I knew it was a scam when the phone number doesn't work and another fact that I have never had AT&T mobile and the letter says AT&T Mobility. The letter is dated 06/04/2011. I received it on 06/08/2011. I wonder how many people actually pay this? Specially the elderly and disabled.

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12:40 am EDT
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AT&T loud screaming in commercial

The commercial shows a group sitting at a table for dinner, one of the three people has an AT&T cell phone - which the woman suddenly notices has what is supposedly a very realistic picture of a spider on it - so realistic that the other guy at the table takes off his shoe and beats the phone to "kill" the spider... The woman SCREAMS HER HEAD OFF... this is such a startling thing to hear in a commercial... the premise is funny, the topic is fine, but having someone SCREAM in fright during a commercial - and go on for several seconds... is VERY annoying... I don't understand why companies are resorting to this kind of attention grabbing that honestly offends many people... it is such a stereotype for the woman to scream and the man to kill the spider too... and the abuse of the product - what message is that giving? it's ok to smash someone else's cell phone? It's really just the noise - commercials are louder already than the regular part of a show - so having the SCREAM is almost as annoying as someone repeating themselves over and going on and on about a topic... lol

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Complaintant
, US
Jul 25, 2011 1:14 am EDT

I'm sure no one appreciates the screaming in this commercial! I mute it every time it appears .

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Cranky Old Lady
Mills, US
Oct 17, 2011 4:52 pm EDT
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That woman was not screaming about the spider, she just opened her cell phone bill from AT &T. I do the same thing every month when i get my bill from them. Trust me since i have both your better off with the spiders!

*Brenda
*Brenda
Alot, US
Oct 02, 2011 10:59 pm EDT

My name is Brenda and I like to give little boys blow jobs.

*Brenda
*Brenda
Alot, US
Oct 02, 2011 9:33 pm EDT

My name is Brenda and I'm a low-life.I like to go on http://www.complaintsboard.com and diss people because I have nothing better to do.My 600 lb. husband left me for a beautiful blonde who was 18 years old and 110 lbs.Me?I'm a 1, 000 lb. 50 year old woman who never worked a day in my life and I sit on my ### all day and collect money from the government.I think I'm perfect and everybody else never does anything right.I make fun of people who have learning disabilities because I'm that pathetic and heartless.I also don't care if people say I'm pathetic and heartless because...well...I am!My name is Brenda and I'm the reason you all pay taxes and shoot yourselves.

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maurice lawrence
Sacramento, US
Oct 02, 2011 9:08 pm EDT
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I hate the ad where the husband made a decision about phone service and told the wife in the green house. She procedded to rip his manhood by telling him her mother was right in that she should have married someone else. Turns out the minutes were free but no apoligy from her.
I find the emasculating disgusting

Maurice Lawrence

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shelly49
Lowell, US
Sep 04, 2011 5:25 pm EDT

I accidentally hit NO on is this complaint helpful lol. Ugh!

I CANNOT tolerate this commercial. It was SO overplayed for a LONG time. I finally got so used to the low talking when it started that even if I wasn't looking at the tv, I scrambled for the remote to hit MUTE before the annoying scream came on! It literally stressed me out every time it came on.

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RS one
Whiting, US
Aug 03, 2011 7:49 pm EDT

AT&T is good for making annoying commercials. The worse I think is that little smart ### girl in class at a show and tell who makes the cable guy look like an idiot. I'd like to beat her with a wiffle ball bat for about 5 minutes. Then her teacher for another 5. ;)

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intellex58
, US
Jul 25, 2011 1:02 pm EDT

I love the screaming it makes my day. Oh wait, it's a commercial and I have a life, scratch the first sentence.

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blindspots88
, US
Jul 25, 2011 1:19 am EDT

Absolutely not a "special code" they punch in. If you visually check the ID and type in the DOB you need a supervisor to come over and confirm it. So yes, if you are against having your ID scanned (where it only confirms the information on the card that can be read) you can ask for a supervisor but why you find the need to a an ### to the cashier only doing their job is beyond me.

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Vermont1952
Brattleboro, US
Jul 13, 2011 1:24 pm EDT
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Goodbye ###s

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AT&T horrible tech services

I've been a very happy "DSL" Customer of AT&T for 4 years. I live 20 feet from the hub so it was the best 6mb connection I have ever had Hands down. Now the hell starts. I call and Order Uverse
Because Streaming movies and Loading web pages on DSL 6mb was finally getting very slow. Which is just SAD we need that Kind of bandwidth now days. Feel sorry for dial up users. they cant do
anything.

~THE PROBLEM~
So the install went fine. minutes after the tech leaves the " battery backup" Started making this squeal sound. usually a dieing battery sound. It did that for a few days due to their WONDERFUL Scheduling they do for
their customers. 1st tech was 12 to 4. I had to leave at 6. tech calls me and says hes 45 to an hour late. I said forget it. Rescheduled. Next day, "Another 12 to 4" . tech gets here at 4:30, checks everything and all the signals and what not was fine and he must not have believed me about the battery because even though AT&T told him to bring a battery and replace it he did not change it even after asking him 3 times. He kept saying it was fine. He leaves, and sits in my parking lot for at least 30 minutes as my girlfriend got home at 5:45 she saw him parked out there. I told her he didn't replace the battery and that's when she told me he was sitting there. She walked in and heard the Battery Beep. I said see. Am I crazy? NO! So I called him back since he was close and he came and replaced it. Ridiculous. next day my modem shuts off out of the blue. I heard the battery click off. Came right back up after rebooting. 2 days go by and it did it again. So I called for another complaint. They wanted to send a tech. I was NOT happy about this. another 12-4, You would think I'de pick a 8am-12. but that doesn't work out. So the next day comes. They call me at 4pm saying he will be here before 6. he calls at 5:50 and said I'm on my way from grand rapids. my GPS says 1 hour and 10 minutes to get there. I asked him, "When did you get this appointment?" he exclaimed that att JUST called him and asked him to come down here and see whats wrong. ARE YOU KIDDING ME? He wouldn't get here till 7:00 PM. I said I am sorry but just turn around and go back home. Thanks anyway. He tried to get me to let him come down but I had waited all day. Tired and sick of it. had to leave at 6:30 anyway.
~END~

So, all in all. I WISH I HAD DONE NOTHING! This whole change from Dishnetwork and dsl to UVERSE has been a NIGHTMARE!

I don't fully understand why DSL can only go 6mb. I do like the 12mb service. pages finally load fast again and I can finally stream movies with not too much lag. But I do miss my rock solid DSL.

Comcast is just a nightmare out here. Worst ISP here. and no other options at all. Monopolies or something. Charter cable is a mile down the road. but we cant get it because why? Yhey don't run separate lines for each cable provider. So that's not the problem. I guess they don't wanna "rent" the lines this far? i don't know. Just irritates me.

Thats me experience with ATT-Uverse so far. = crap

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AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.

AT&T also offers competitive pricing, which has been a significant factor in attracting and retaining customers. The company's plans are affordable and offer excellent value for money, making it an attractive option for budget-conscious consumers.

Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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AT&T contacts

Phone numbers

+1 (800) 288-2020 +1 (888) 333-6651 More phone numbers

Website

www.att.com

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