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Posted: Jul 16, 2017 by    

customer service rep

Complaint Rating:  0 % with 1 votes
0% 1
Contact information:
Oakton, Virginia
United States
I called the customer service to set up an autopay enrollment. First I was on the website and login but couldn't locate the autopay section. Then I called the customer service to get help to guide me on website. The rep name " Dossdlane" insisted she has to set up the autopay on her end. I can't change the setting on my screen. Then asked me my credit card # to set it up.

I wasn't comfortable giving my card # over the phone when she was very anxious to get my #.
I told her I'd not set it up if I can't do it on my screen. Regardless what I say all she wanted was my card #. Then she said she get many calls for this issue and only customer service can make changes.

Later I got help from a friend to find the setting for the autopay enrollment on my desktop.
I don't understand why she was so anxious and rude to get my card#.
I have been with ATT over 20 years and had good experiences but "Dossdlane" rep made total nonsense and lying.
Complaint comments Comments (0) Complaint country United States Complaint category Mobile & Cell Phones

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