AT&T
reviews and complaints

ATT Failure to provide promised service. My house is 3300 feet from the Dmrc. I pay for 25mb and the best possible speed is 17mb due to the reduced bandwidth available on copper lines. Several ATT techs have stated a second pair of lines would resolve the issue, hence the industry term bonded pair. Putting a pair of services to one household essentially doubling the capability. Evidently asking for such a request is like wanting missile launch codes. After multiple calls/headaches I was able to arrange to have a Bonded pair installation appointment made.. A rep from ATT contacted me the night before the appointment nervously explaining possible compensation for the over billing and the install of the bonded pair. In my opinion she dam well knew this install wasn't going to happen. The technician showed up late and looked at me without expression when I had to tell him why he was at my door. The excuse was the appointment was set up as a repair and not an installation. The appointment was clearly set for the BP made on Jan 20th to be done today Feb 1st. I'm paying $250 dollars a month to ATT for speeds I am not receiving.

On 12/29/16 I went in to upgrade my old phone. The cashier informed me that there were a few free gifts which came with the purchase of the phone I was getting. I was excited about the free gifts, who wouldn't be. My husband & I were there for over 3-4 hrs listening to this cashier talk about the free products as well as trying to get my information from my old phone to the new one and the information to the free gifts (a watch, and a tablet). I was really excited about my free gifts. It had taken her some time however she put everything in a bag and then went on to my husbands new phone. She could not get the information off of his old phone onto his new phone and we had been there for so long, she told him they were having problems and we had to leave so they just gave him his new phone and he said he would try and put the information on his self. I was excited about my new phone and gifts. During the middle of the month I get a bill for my tablet and watch which was supposed to be free and then I am going to be charged monthly for these items also I was not told that we would be under a contract which would have to be cancelled within 14 days. Our daughter just had major surgery and we have been back and forth to the hospital with her. It wasn't until we received this bill that we saw all the charges and that we would be billed monthly for the tablet and watch. We went back to ATT and found out that the cashier had been fired and when we tried to explain what went on the manager told us that we had 14 days to return the items and that it was too late. We tried to tell him that his cashier told us the products were free and she did not tell us about the 14 day contract that all we wanted to do was return the watch and tablet, they have not been used. He then took our telephone numbers and told us that he would bring the situation to his manager and that his manager would call us. I do not need these items I only took them because I was told they were free, I am over 60 and do not need nor will use this watch which to me is for much younger folk. Also I have 2 tablets already. I would not have taken either if the cashier who waited on us did not tell us they were free. We have heard nothing from this manager or his manager. On my bill it states that I will be bill monthly for the tablet and watch for the next 2 yrs also a $260 activation fee. I should not have to be billed for 2 yrs for something I was told was free in the beginning and am not going to use & they cannot speak with the cashier that told us this because they fired her. We are still trying to get in touch with this manager's manager.

Broken contract... I have been with this company for as little as 120 days and i have had nothing but broken promises. I was promised excellent service, i have had none as i have come to find out so i have been told because of where i live (Being in the heart of the city) (Not even in the middle of nowhere) i do not receive and i 'quote ' the most highest internet service i can get where i live'. Yet i fail to get what i was promised when i signed up excellant service! It sucks big time!... I am having to call in constantly for a lack of it!... Ive had techs out changing wires and looking at everything.. Saying nope nothing more to do.. Why because where i am.. Serously ?... And can i stream movies nope why you ask?... Because i cant get internet... Why i ask you? What i told this info when i told them where i lived when i gave my address when i signed up? Hell no!... Was just promised exellant service!... I have spent more time with service techs on the phone then i have with my on family ! Nothing but a broken contract !... I'm so seriously done with all of this!

Since our new home was built and our "landline" service in 2012 was installed we have had constant issues. First off we were not informed we had a uverse line installed and not a landline. The line has terrible static, can hear clicks when in use and even heard others talking. Bank account hacked in 2013 after paying a hospital bill over the phone. Knowing of the line issues multiple calls made to AT&T and finally go got rid of our landline. 2015 my own number started calling me after getting the landline service re-activated because I have health issues and all our cell phones suddenly had little to no service. If one person picks up a virus on their device, all users get the same. In 2013 after trying multiple modem/routers I had missed the 30 day return for returning the router with the 30 day paid ups label so I sent back usps priority insured. I called and told them and they said they cannot accept that delivery method for refund, charging me 169$. Also during this time of trouble on all our devices they kept trying to sell the "connect-a-tech service" which I refused each time. Time passes and another call for help and I am told I have had the service for 13 months. I was then given a local number to call to cancel and receive a refund. I never received the refund. Fast forward to today and the final straw. Noticing my IP address was different than it should be and my device loosing function as if hacked I reset the router and called att. They will send a new router Monday. After the modem reset and a reboot of my device, the browser does not work correctly. The modem blinks like crazy when I powered on my device and this was without a password put in for wifi. I keep an eye on my portal logs daily and for the first time they reflected the correct ip for the router and IPv4. As soon as my phone rang and I heard that familiar beep I knew whoever had connected to the router again. Once again instead of a 192.168.1.! Address it reflects the same address as my iPad! Only difference is before the reset it was 207.192.85.179 and now 107.192.85.179. The very same as my device showed! This ip is private, static and in control. Research shows this to be connected to a paid virtual business in Nashville and turns my iPad into a hotspot. My device is used for the gateway in this house. My iPad is filling up fast with all the logs. My iPad is no longer in my control. There is much more I could detail but being as sick as I am I can't add anymore tonight. Att is vial corrupt and uses people for gain, they care nothing for people as money is their God. They have billions and I have a Medicare check monthly. The only enjoyment I had has been stripped because they have now took the Internet from Me!

My mother in law was told after making a payment of almost $400 that she would have service again, but what they fail to mention until after payment was made and processed that they would require a deposit of almost $400. The whole bait and switch. Then when i chatted with a representative and was soon bump to a phone call with their supervisor we spoke for a long time, but the end result was that someone would call me back in 24-48 hours. Never happened, and while we are on the never happened part she also never received any visa cards that she was told that were mailed 2 times. So with all this said i'm tired of being lied to and ignored. I will be filing a formal complaint to the bbb in the subject of the bait and switch and ethics of how a company should do business. Ref # [protected] on [protected]:17:14.
My desired resolution would be do as she was told.Restore her service.And finally see to it that she gets her visa card that she was told that she would get, that she never got.

From my complaint to the FCC:

Three weeks ago my phone service with Brighthouse was interrupted, and in a weeks' time they could not restore. Disgusted, I called A. T. & T. and they ported my number over from Brighthouse promising installation by the 12th. They didn't show up. When I called back, they promised the 16th. They didn't show up. When I called back, they promised the 18th. They didn't show up. I reached out to a friend who is a career A.T. & T. employee, and they called me. The person who reached out to me and his supervisor refused to deal with me because I didn't know the four digit pin code and security question. I NEVER set up either one, nor was I asked to. We have been without phone, alarm, and TIVO service for three weeks with no relief in site, and my wife has a serious medical condition where I really need to have a landline. Cells don't always work where we live. Can you find someone who cares? I think both A.T. & T. and Brighthouse should lose their license to do business in Florida.

On September 9, 2016, I requested the internet services on my parents account be disconnected. My Mother has Alzheimer's and no longer is capable of using the internet and hasn't been for most of 2016. As of December, ATT still were billing for this charge after my lengthly conversations with your Loyalty program department. I finally get resolution and they told me a credit for those previous months (Sept-Dec) would be given. On this same date, ATT disconnected their phone line! They have had this same number for at least 50 years. I called ATT and they said they would re-connect it at no extra charge. However, instead of putting it on the same account they opened a new account under my Dad's name. Ok, that is fine but it is still confusing for my parents who are 86 years old.

Still not finished with the credit on my Mom's account. They received a credit statement showing they had $118.oo credit yet they de-deducted another $49.00 Internet fee! Frustration is not the word.

How can a company as large as ATT not get something this easily done in this day/time done. You can check the records and see the numerous times I have called trying to get this all straight for my parents.

What is the answer? ATT would not need as much Customer Support if they could get services performed correctly the first or at the most second time you call.

All of the Representatives are very nice and say they have everything corrected, and yet, not so far today. We are in the 5th month of tyring to get this corrected.

Please HELP!

my name is Thomas I live in an apartment building, our neighbors that live several buildings down from us, that were friends at one time, had problem's with there ATNT phone some one hacking in there e mail. ext. and when she asked customer service they said they wasn't suppose to say this but it was coming from our address . we were accused now lots of trouble is accruing from this, we are more then willing to let any one check however they need to clear us from this . we are thinking of hiring a lawyer to handle these false accusations, what is you view on this?

Re: Acc't # [protected]

05 Jan 2017: I rec'd an email "confirmation summary a new order or service change" and a charge totaling $923.27 (9 Jan 17) is listed for 'combining services' which I DID NOT request. Two add'l charges were previously deducted for $64.41 (5 Jan 17) and $43.91 (5Jan 17), for which AT&T reps could not explain. AT&T withdrew that amount from my checking acc't w/o consulting me in advance, thereby leaving that acc't short $$$ and costing me overdraft fees. I tried to resolve this with AT&T customer service, but was passed to 5 different people/departments and kept telling me that "the customer" requested the change. I was finally passed to AT&T Collections, but they couldn't find my account.

Request you determine who/why the employee processed the unauthorized change, report your findings to me, and put my billing back to the way it has been since late 1993. This latest attempt to change my billing is unsatisfactory and warrants seeking another provider if you can't clean up a mess caused by AT&T.

I went to the store to buy my daughter an iPhone around Black Friday. Jasmin at the AT&T store in the Andorra Shopping Center in Philadelphia, PA told me that because I was buying a phone, I could get an iPad Mini and an Apple Watch for $80 plus taxes. What a great deal!

This is a classic example of bait and switch. When I got my bill a month later, my bill went from $150 a month to $300 a month! They actually charged me $299 for the watch and $10/month for the iPad Mini. I was NOT informed of these charges!

I have been trying to either give back the devices or have them give it to me at what they told me. Antonio Perez, the store manager, has been out every day this week and corporate AT&T told me he is the only one who can resolve this. What a rip off! I will file this with the Attorney General's Bureau of Consumer Protection.

AT&T offers free internet services to low income families. But require loyal paying customer to foot the bill of $50 dollars plus tax. AT&T U verse is currently offering a promotional plan where new customer's can take advantage of U 450 with 3 boxes, internet & home service for $199 dollars plus tax but here i have been a loyal customer with my bill fluctuating month to month averaging $305 dollars a month for the same plan. Really AT&T. I am considering a different company. Maybe even a fire-stick and the internet because i think its ridiculous how this company treats preexisting customers by means of inflation. i will inform you all of my findings.

Good Morning, I am writing this complaint against this company for fraud, and steeling money with out my knowledge from my checking account. I had uverse, in our family home for some under my mothers name. She passed in may of 2016-and I then change the account in my name. This is during the time they were merging with direct to. after getting the service i was very unhappy because i could never get the quality of service we had with just Att and t. I Decided to switch to Cox, and love it. during this holiday season after just getting over chapter 13. i finally had a decent pay check from my company. on December 30th 2016 i went to the ATM, and only had sixty dollars in my account- and found out the company Direct to-att had debited my account for 601.43 dollars without my knowledge for early cancelation of the service is what they a saying, however this was never diclosed and no mail sent to my home stating this. i had a car payment which i could not pay and utility bills behind because of this. this is unfair pratice to consumers. i became sick after this from stress. please help me recieve some compensation this company, this is bad business and they need to be accountable for their actions. Account number was 5166552 under Francell Samuels

I could not be more disgusted with at&t than i am right now! After 8+ years as a wireless customer — - this is pathetic! I called on 12/24 to put in an order for upgrades & the bogo deal that expired that day. The agent, samantha #sf6960, assured me that everything would be processed correctly. We removed a line that i didn’t need, paid off a next plan for one of the two upgrades, upgraded the two lines, brought the card out again to pay for s/h and taxes, and, when it came to the bogo’s, the agent assured me that they would be included even though i did not see them in the terms & conditions that i had no choice but to submit while on the phone with the agent. She said that i would see them in the order summary that i would receive via email within 24 hours. It’s okay, because we already went over the colors that i wanted for the two free phones that required two new lines of service – in fact, the agent declared that i did not need to set up the two new lines at that point, against my advice after having been informed of the deal in advance and knowing that the lines were necessary. She put me on hold to confirm, and came back with an astounding “no you don’t need to set the lines up now but i assure you that the bogo’s are included”. Man, i really wish this deal applied to the 24 month contract that i wanted, but the agent said nope, it doesn’t apply. You have no choice but to go with the 30 month contracts since you’re also getting the bogo’s. Well okay then, as long as i’m getting these bogo’s because otherwise i would not be upgrading at all. It’s all good – she assured me.

Imagine my surprise on christmas day, when i received the order summary for two upgrades but no bogo’s. I went straight to at&t chat for well over an hour. The chat agent transferred me to another chat agent in the loyalty department. This second chat agent confirmed that the order was not processed properly, and advised that i should call the loyalty department first thing on monday. Which i did. I reached customer service and was transferred to the loyalty department where the agent set up a supervisor call-back within 15 minutes. 30 minutes later i’m calling again. Tristan in the loyalty department took my call and then transferred me without telling me, transferred me right back to the loyalty department. Wait, huh? Yep, you read that correctly. The next agent says that i need to be put back in the customer service queue, at which time i request a supervisor again. This agent, ivan #if0938, still in the loyalty department, declined my request and refused to get a supervisor on the line. Instead, he tells me that the only way this issue will be resolved is to go into a physical store. Welp, okay, let’s get dressed and go.

Store associates laughed and said there’s nothing they can do regarding the bogo’s, but they would be more than happy to set me up with two new lines of service! Back home we go, and back on the phone again. I get back to the loyalty department where i finally get a supervisor on the phone, but whoa – she can’t help and then transfers me to an account specialist. This mysterious account specialist never answered the line but i could hear them typing away. Eventually they disconnected the line. So i’m calling again, jason #jd985m, in the loyalty department acted a little like he knew what he was doing. He said he was submitting an escalation to an internal department regarding the issue. I was even given a magical number, escalation #7844 as a sharepoint reference number. He assures me that the issue will be looked into, the call listened to, and contact made with me within 7-10 business days. Huh? 7-10 business days? I’ve got that thing called patience so i’ll give it a whirl.

I waited until 12/30 to call back to check the status of my magical escalation #7844. Simone in the loyalty department assured me that the issue was still being looked into and that i would get a call by monday 01/02. I also questioned the delivery of the two upgrades, which appear to be the only thing processed on the “big day” that samantha messed everything up. But at least she was confident in her incompetence! Simone assured me that the upgrades would not even be shipped until the issue was resolved; it doesn’t matter what i’ve paid or anything. Well okay then. Imagine my surprise when upgrade #1 arrived by the weekend’s end. Um. What the what?

Monday comes. Monday goes. No contact from at&t regarding the matter. I’ll be back on the phone on tuesday 01/03. Alexis in the loyalty department started by telling me that i would have to wait 30 days to receive the bogo’s. Huh? That makes no sense. How am i going to receive in 30 days what samantha failed to include to begin with? By then i’ll be locked into the 30 month contract (When i wanted the 24 month contract) ! I want the bogo’s applied to my order before i’m locked into a contract! Simone couldn’t answer the questions so she quickly hit the transfer button without telling me, and off i go again, where i’ll end up is anyone’s good guess! Whoa, i’m back in the loyalty department and josh is taking my call. He says that i need to be in the mobility loyalty department and offered to transfer me, but since the wait was too long – he’s just gonna take care of it. Why, isn’t that so polite of this young man? He advised the same thing as alexis — - you have to wait 30 days for the bogo’s to be added, but you only have 14 days to return the items so that you aren’t locked into the contract. Huh? Repeat that nonsense you just spoke? Yes, you will have to wait 30 days for the bogo’s to be applied, and you have 14 days to return the items so you are not locked into a contract. Wait, does that make sense to anyone out there?

Josh brings his Supervisor Kenny over and he calls me from a different line. Kenny was a class-act, let me get that out there. Sarcastic, condescending, abusive – this man has it going on and is a perfect match for the AT&T Supervisor role! Kenny assured me that the bogo’s will never be applied since the deal has expired – it doesn’t matter that I signed up for the deal while it was still very much active. He also assures me that that magical Escalation #7844 doesn’t exist and was never submitted and that nothing would come from it. My only option is to ship the upgrades back to AT&T in order to cancel the order, and then I can start over. Start over? Really? What makes him think that ANYONE would want to start over after all of this? After this pathetic agent gets off my phone, I call back yet again – JUST to see if a different agent gives the same advice: send everything back and cancel the order because we have no intention of honoring the deal that you signed up for. And yep, Shauna in Kenny’s department assured me that nothing was being done, nothing would be done, and that I should just send the items back. Shauna puts me on a long hold to check with the Retention Department and they apparently say the same thing. Just send back everything that you’ve paid for (I've only received one of two upgrades in the mail at this point 01/04/17) because we’re not honoring what our agent failed to include even though the proof is in the phone call. We stand by our incompetent, deceitful, and abusive agents! Our customers are not worth our precious time!

I went to AT&T chat at this point, tears in my eyes, because not only has Christmas been ruined (the upgrades were our gifts to ourselves, and the bogo’s were gifts for our two children), but AT&T is making it worse by not honoring the order/deal that I requested on 12/24. They are making it worse by not even investigating the order and attempting to correct it. I was lied to by Samantha, who took my card number and said it was for this when in fact she was processing payment for that. I was talked to like I am nothing by numerous agents, but Kenny certainly takes the lead here with his abusive remarks. I was deceived all around by every agent involved who assured me that either the issue was being looked into, or who informed me that my bogo’s would be applied in 30 days (they are lying in order to get the customer locked into a contract that was not agreed upon), and to top it all off ----

I made no changes WHATSOEVER to my Uverse or Direct TV. And yet, in the midst of upgrading Wireless, AT&T ALSO renewed my contracts for these other services for 2 more years! Yes! Without my permission, and without hesitation, AT&T changed my contract for these other services! How absolutely deceptive and abusive can AT&T be?

All i want is the bogos that were promised during the phone call when i made my order on 12/24. Is it so hard for at&t to process a deal that a customer calls in for after the fact, after the agent messes things up so badly? This is the agents fault and can be easily confirmed by simply listening to the 1+ hour call! Instead – i’m being told that at&t will honor nothing, that they do not care what i signed up for, what only matters is what their agent processed incorrectly because it will benefit them alone! Crooks!
My advice to anyone considering switching to at&t or considering changing their wireless plan with at&t?  go elsewhere! At&t does not value its customers, does not honor its promotions/deals, will transfer you endlessly even back into their very own department, send you on senseless goose hunts, and most often will not even document your account when you call in about an issue (Keep your own notes, get the agent name and agent id, note the time and content of call!). I am livid that at&t would do this and not do anything to make it right!

And my thoughts about this at&t page on fb? They don’t reply! Lol! They simply want to drag you along for another day to get you closer to that point wherein you are locked into a contract that is not what you signed up for! Fix the issue at&t, i know for a fact it can be done. All you have to do is give it a little bit of effort!

I'll be submitting a massive complaint to the FCC, and I'm posting this complaint to every single forum possible, including ALL of AT&T's competitors. Anyone considering switching to AT&T should know exactly what's in store for them! You will get ripped off and laughed at while they are doing it!

Lately, I've become aware that in efforts to make everything secure for the user, you have done nothing but make an exercise in frustration. I can't do things because the current password isn't recognized, then I can't get one because you won't recognize my accounts without additional verifications,
All the major carriers we use, Microsoft, Google and AT&T are guilty of this.
I don't think this electronic usage is any better than the pen and pencil method of the past.
Speaking on the phone to customer service is no better. Any CS call to anyone who uses computers for business takes 45 minutes at least.
I am at the point of going to a smaller carrier because this is so frustrating. You all have too many little requirements for security. My bank doesn't have this many.

customer service rep. she even sent two tablets after I declined several times and she is the one who forged my ok on service agreement. I ordered 2 new phones note 5 and s7 but after the bogus order for the other tablets I kept 1 phone and returned the s7 along with the tablets. I have been dealing with this issue for 3 months now, I have called many times and have been assigned a case # but they are still billing me for the s7 I do not have. I have been assured during all my calls that the phone has been return. So why have I been paying for that s7 this month will be the 3rd month. each time I called I am told that the case is still be worked on and I will be refunded my money. Well this is no longer acceptable I am tired of getting these random customer service reps who I have to tell at least 3 times each call what I am calling for and each time promised my bill will be corrected with the credits. So I have consulted with an attorney at Morgan and Morgan who seems to very interested in why no one has cared enough
to correct this matter which he assures me is fraud and forgery. I don't have
the time to pursue legal action for this stupid mess. I will give [protected]@T 15 days
to contact me by phone [protected] and if no response I will proceed with legal actions. this is absurd that your company has not been able to correct
this snafu but still tells me I need to pay the bill. Is everyone the ignorant or just don't give a darn. I promise you it has been far worse than what I have written, I just don't care to spend another couple hours with this.
I look forward to hearing from someone of authority whom can solve this issue. Pay me back my money and take that s7 of my account.

Shirley Williams
Shirley

I started my plan 3yrs ago with a monthly charge of $14.99 for the lowest speed service only. I was charged installation and a fee for the modem. They have been raising my monthly bill consistently and as to date they are charging me $59.00 for the same lower speed internet service and $143 to replace the modem that didn't work any longer. I am allowed 1, 024GB usage allowance but use only 28 monthly. I am a senior and use my internet mainly for email and FB. Ive explained that to AT&T on numerous occasions. I was told recently by customer relations that they should not have charged me for a new modem but replace the faulty one at no charge. I was also told there would be a credit on the monthly overcharge and at the New Year 2017 I would be billed at the special promotional rate once again. Well, this month my bill was $59.00 far from my promotional which started at $14.99 then escalated to $19.99 then to $29.99 then again to $34.99 and currently to $59.91. The speed seems to have been compromised and is slower than the original 3yrs ago. I would like a refund for the modem replacement and a credit for all the months they raised my bill. I feel the $29.99 would be a fair price monthly for the lowest speed. My account number is [protected]. Cristina Marzullo 232 South Reeves Dr. Apt. 107 Beverly Hills Ca. Please advise if I should file a small claims lawsuit against them. Their billing is so confusing and bogus charges increase monthly. I have been given confirmation numbers when told to check for discount on the next months bill but don't have photos as they have all been phone contacts with customer service...whose representatives are from another country usually and very hard to understand when they speak.

I signed up with direct tv at a wallmart in beavercreeki oh they told me my bill would be 122.77 and I signed up for the protection plan in april 2016 that was included in the 122.77. The first time I called my service wasnt working they told me it would be x amount of money if it were my line I told them I had signed up with the program they said no way that was the first thing. I was also supose to get a $250.00 gift card from wallmart which I never got and I called every month because of my bill statment and asked about the gift card. Every month the bill was something diffrent I would call and ask them why, they claim usage or somthing but would adjust when I would call. After & months of calling I called again to ask about my bill charge this time it was you paid on the phone which I did not. I also aked again about the gift card I was told it was to late to bad that it was my fault I didnt get it. I asked give me another gift card there answer was no. I told them I would break my contract since they are not honoring anything they said again my bill for december is 130.00 it has never been 122.77 like they said. I still would like my gift card and my bill to be correct. They didnt even get my name correct. They have it as d. [protected]@att.Net my name is donna hall

4/30/16 purchased a new S7 Edge. When received first bill was overcharged and called the 611 number. Issue was resolved and AT&T Representative "Nathan" told us that when we purchased our new S7 Edge we were under a buy one get one free promotion and asked us if we wanted to take advantage of the promotion. He explained that all we would have to do is open a new line, pay three months on the phone, sign a "buy" contract, because that's how BOGO worked and after the 90 day period we would be reimbursed for the 3 payments we made and the phone would be ours. (The first phone we received was the wrong phone (S7) and we didn't actually receive the correct phone until 5-6 weeks after we were told about the promotion). When the fourth bill arrived with the payment still showing on the BOGO phone we called in to get the bill adjusted. That month, and 4 or 5 months after that our bill was adjusted and we were assured that the payment would fall off the bill the next month. It never did. In September we were told that we were never under the promotion period and we would just have to buy the phone. It is my understanding that when a company representative assures a customer of a promotional period and buy one get one free merchandise, the customer should be allowed to take the word of that representative and AT&T should stand behind what the customer was told, as the customer would have no way of proving or disproving the information. My husband and I are only two people and would never intentionally buy a third phone without a promotion that we were assured existed and we would have no way of knowing that a specific representative didn't know what he was talking about. That would make no sense at all. Although I have made literally a dozen or more calls into AT&T, I still feel confident that AT&T will do right by a long-time loyal customer and stand behind what its representative told that customer. I do not want to take this issue to arbitration but, having worked for an attorney for 30+ years, I am not afraid to take that step. Please save both of our time by setting this issue right and standing behind the word of AT&T's representative. Please feel free to contact me with any questions you may have and thank you in advance for your time and quick resolution of this matter.

Toni Seay ([protected]@yahoo.com)
[protected]

I have had nothing but problems with att and they have the worst ever customer service. First they promised installation the first week of december 2016. Then they never showed up. Direct came out and cut my comcast internet prior to the att internet being installed after they said they would not. After numerous calls and missing work on more than one occasion they still never showed up. Mid december they dug a hole in my back yard. Numerous tecs showed up after numerous complaints but still did nothing. Finally 1/2 2 weeks ago I finally got service but they laid a cable across my pool deck and my yard. They sad they would be back the next day to bury it. I have called att so many times and been transferred to numerous parties and always get disconnected. I guess I will have to hire an attorney in order to get this unsafe condition resolved. I have never been so frustrated by a company in my life. Why did I leave comcast. ?

Just moved to kentucky from ohio. Moved to rural town murray ky. Previously had att services in columbus. My spouse called att and they recommended a tv/internet bundled service and requested 4 areas for tv (I had a detached garage and small apartment in back) , also requested 3 areas for internet. We agreed to the cost per month (Around $140). Then agreed to installation date. The problems then started. On internet installation date the crews showed up in columbus ohio at our old house. Rescheduled internet was required. Direct tv showed up a few days later at our new house and installed two tv systems but said the other two could not be installed without much more additional cost. Several days later att internet crew arrived and installed internet in house and told us they could not install internet to othe two areas (Detached garage and apartment). We called another local provide dish express, and they said they could provide full services as requested. We then called att and asked them one more time to fulfill there contract and provide full services as we agreed too. After being shuffled through operators and many hours (Until our cell phone was near dead) , we finally got a technical team from att that asked for a second chance, if they could make installment arrangements (We assumed for tv and internet). After a half hour the technician came back on phone and said they could not make installation and we should find another (Provider). Assumed to be tv and internet. So we asked the att rep to cancel our contract with no repercussions and they agreed to do so. Note this is only 10 days after we had initially called att, and only 3 days after tv install by direct tv.
Three days later after no one came by to pick up direct tv equipment my spouse calls direct tv to pick up equipment. Long story short the lady insisted on $450 cancelation fee. My wife tried explaining that att, whom we purchased contract, told us to find a new provider, also direct tv could not provide tv in the requested locations, the direct tv rep hung up on my wife. We called att again and after explain for an hour that we requested services canceled and several att reps we were switched back to direct tv rep by the att operator who once again insisted we owed $450 for installation services (That they never completed). We explained that I am a 90% disabled vet that is unemployed and could not afford this charge. She hung up on us also. That is where we stand today, before I find a lawyer I cant afford, if there is anyone else having this problem we would like to encourage a lawsuit against both companies. Please make comments or contact us at [protected]@yahoo.com