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At&t

Posted: Jan 21, 2017 by    

customer service

Complaint Rating:  0 % with 0 votes
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Contact information:
Marietta, Georgia
United States
My mother in law was told after making a payment of almost $400 that she would have service again, but what they fail to mention until after payment was made and processed that they would require a deposit of almost $400. The whole bait and switch. Then when i chatted with a representative and was soon bump to a phone call with their supervisor we spoke for a long time, but the end result was that someone would call me back in 24-48 hours. Never happened, and while we are on the never happened part she also never received any visa cards that she was told that were mailed 2 times. So with all this said i'm tired of being lied to and ignored. I will be filing a formal complaint to the bbb in the subject of the bait and switch and ethics of how a company should do business. Ref # 742628022900973767 on 2016-12-1 12:17:14.
My desired resolution would be do as she was told.Restore her service.And finally see to it that she gets her visa card that she was told that she would get, that she never got.
Complaint comments Comments (1)    Updated: Complaint country United States Complaint category Products & Services

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N  21st of Jan, 2017 by    +1 Votes
It is not a bait and switch. Learn what that term means before you use it. She was past due to the point they turned her off. The billing department told her she had to pay to have service. This is true. When she paid, the credit department said if she wants service she will make a deposit. That is their legal right.

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