AT&T reviews and complaints 2158
Keywords
customer service phone service store experience bill account credit manager money balance device sim card company equipment email plan reps payment agreementNewest AT&T reviews and complaints
fraud
I got a new application on my Iphone that would that allows to view my security cameras anywhere on my Iphone. I go the app working fine using the iphones wifi capability. I could not get it to work using ATT 3g network. Called the free support number for ATT and they could not help me so they referred me to Connectech. First Connectech person in the Philippines in poor English explains the pricing and gives all the disclaimers. I agree to the price of $49.00. She then transfers me to a tech in India, again poor English skills. I explain the the problem to him and he is clueless. he says what I want to do is impossible. At this point I tell him I am a retired ATT network Engineer and tell him he doesn't know what he is talking about. I explain that all we are trying to is is get thru the ATT firewall so my security system will recognize my Iphone"s ip address or mac address and allow it to connect. He tells me he can't help me and refers me back to the origonal free ATT support number. That referal back to the free number costs me $49.00. What a waste of money. Stay away from Connectech
The complaint has been investigated and resolved to the customer’s satisfaction.
att terminated my service for no reason
I have ATT pay-as-you-go wireless phone and just re-filled $15 into my account 3 days ago.
When trying to make phone call today, I was told "SIM not provisioned", which means ATT just simply terminated my account without any reason and when I still have $14 balance in it.
I called three different numbers of ATT, all of them are completely automated system, no actual person I could talk to. I logged on to ATT website and found so confusing.
I can't even send an e-mail or leave a message to ATT service team.
This is the worst service I have ever seen. ATT sell things, sell services, and cancels, and terminate service without any reason.
I just dislike ATT so muuuuuuuuch!
overbilling
After doing business with AT&T at my current address for over 15 years (landline, long distance, DSL internet) and seeing the bill escalate from about $60/month to over $90/month in the past few years, I decided to make some changes. Decided to switch to cable internet and bundled with my current cable TV package (Comcast), and then use Vonage for VOIP phone - this seemed to be the most economical alternative even after all of the promo rates expired. Got my "final" bill from AT&T only to find that since my transfer went into the next billing cycle by not even a week that they would not pro-rate the $30/month fee for unlimited long distance. Wrote them an email explaining that I only made a few calls that week and ask for about $20 credit and they said "too bad" and gave me a warning that if I don't pay the entire bill then they will send it to a collection agency. I am not going to damage my credit rating over $20 bucks but this will be the last money these extortionists ever get from me. Will also be cancelling my cell phone plan with them in a few months once the contract commitment expires. Very happy with my new service and rates; don't be afraid to make the switch. They will try all sorts of games with their "retention department" to talk you out of switching but don't listen - I told them if they wanted to keep me as a customer that they needed to refund the approximately $3000 I've overspent on their service for 15 years compared to the new rate I would be getting - that shut them up pretty quick. DUMP AT&T.
The complaint has been investigated and resolved to the customer’s satisfaction.
bill amount
I'm being charged 1, 165. 46 for 4 lines of service when my credit isn't even good enough
For 4 lines. . Never the less, i returned the first backflip because the phone kept freezing. (Through the mail)
And the second phone i returned to the at&t in the mohawk commons in niskyuna ny.
Now i did cancell service for the [protected] & the [protected] which early termination
Should be $250. 00 each line equaling to the $500. 00 which i owe at&t. . . This matter is very
Disturbing because while i'm tring to clear up my credit. I'm being charged for phone's that i
Don't even own.
Priscilla jackson
The complaint has been investigated and resolved to the customer’s satisfaction.
AT&T automatically renewed my three year contract for another 3 years without contacting me in advance -- which was part of the contract.
I had to pay $720 to buy out the remainder of the contract. Still worth it because I cut my bill by $90/month to change to Charter for the same services.
But this is an extremely unfair practice. If you have a contract, be careful.
I will never associate or allow my businesses to associate with AT&T.
termination fee when I wasnt getting service
Bad, bad reception. Phone reads, "searching" for signal. Near the interstate! Customer service still insisted on charging me a early term fee even when they had a contract to render service to me!
Rip - off. Apple even replaced the phone to prove it was not a software issue. (At&t has no record conveinently of me calling or that my phone was replaced!) I said that was impossible, the serial number is different and all. Their response was, "did you call customerservice to give us the new number?" I didnt know I had to! Accross the nation... At&t is poor. Customer service, reception etc. Shame on them in this compeitive market not to at lease attempt to retain customers. They no longer have the market on the iphone!
Having a problem making a comment on my phone on Facebook (all other websites work fine). In May the phone will be a year old. I called customer service about it and was told that there was something wrong with the phone and they were sending me a new one. I received the new one about a week later, put in the battery, sim card, etc. when I went onto Facebook to comment I received the same error...page temporarily unavailable etc. Called customer service back and the rep sent me an update on the software for the phone, but because it was after 9:00 pm had to have someone call me on Monday to see if it worked otherwise it was considered harassment calling so late. I turned the phone off then turned it back on after a minute like I was instructed. When I went on to Facebook...same error. I went to the store the next day and was told by rep to call the warranty department and see if they could send me another phone. I told her at this point I don't want the same phone. I go outside and call the customer service rep who tells me to call from another phone so they can do so troubleshooting. I told her it shouldn't matter because I am still having the same problems with the new phone. I ended up call the warranty dept. the next day and was told that I could go in the store and buy a phone at retail price. I go back to the store the next day and was told by the rep I have been dealing with to call customer service and ask for an early upgrade. Before I called I went over to the phone they had on display that was the exact model I have and went onto my Facebook and tried to make a comment...same problem. I went to the phone next to it that was the same make, but different model and did the same thing and it worked...so I go into my car and call customer service who keeps putting me on hold because her supervisor is on a call. When she gets back on the phone she says that it is up to the discretion of the store manager. I go back in the store and the store manager says that I can do an early upgrade. When the rep brings me over to the phones that are available she quotes me prices of $150 & $200. I told her the phone I have wasn't that much. So I asked how much to cancel and she said $130, cheaper than the phones she was offering me. I then go back in my car, smoke coming out of my ears by now, and call customer service again I start out by saying to the rep I am very unhappy with AT&T and that if the problem doesn't get resolved I am cancelling my plan. I tell her everything, she says that there was a $75 early upgrade fee in there and that she would waive that and have someone call me on Monday at 1:o0 to select a new phone that would be a reasonable price. Fast foward to Monday I get a follow up call from another rep about how the phone is working, obviously they don't communicate too well. I tell him the story and he says well Facebook is a third party and we aren't responsible and to try and to contact Facebook. I tell him how I tried the phone model in the store and that didn't work, but the one next to it that was the same make but not model worked fine. He pretty much says there is nothing they can do. I tell him I am paying for a service that I can't fully use and that they are telling me it is Facebook when it is that model and its compatability. I told him that I was receiving a call at 1:00 and they were going to let me change phones. He says there is nothing in the computer stating that...here I sit at 1:19 without a call and with a phone that doesn't work properly on Facebook. Is it the end of the world...NO! BUT I don't think I should be paying for a service that I don't get 100% usage out of. I have been with the company since 1994 and haven't had a problem until now. All I am asking is for another phone that works and somehow I feel that I am being punished for a phone that I purchased from them that doesn't fully work!
unethical business practices
This email is the result of a very frustrated customer being totally ignored by ATT customer support. I know that you are way up the chain but I figure you can delegate this to someone who can use more common sense than I have encountered using the normal customer complaint channels of ATT. I have been waiting for a phone call from ATT customer support after they supposedly reviewed my case concerning getting a different model of phone instead of the broken Pantechs I have been receiving. I find it hard to believe they really did any reviewing since they Lauren White (ATT REP I spoke to) didn't even know the telephone number that I was calling about and also didn't know that it involved 2 phones. (I just got off of the phone with a person named Lauren White.) Miss White informed me that I am only going to get the same faulty phone from the warranty department at ATT . Again just like a robot it was repeated several times that when I signed the contract I agreed to this warranty. Heres the problem. When I signed the contract I didn't know I was getting a faulty phone, and I imagine ATT didn't know it at the time either, although they know now and refuse to fix the issue. It doesn't take a lot of research on the internet to prove that the pantech reveal has a problem getting stuck on hold. When it does this it uses the customers minutes until you notice it. At that time all the keys are locked and you cannot even turn the phone off, it is completely frozen. You have no choice but to remove the battery to make it work again. Now we have had 3 of these phones, One that my wife is currently using that was called in months ago and att told her to do a master reset. Unfortunatley a master reset proves nothing because this is an intermittent problem that only shows up about every 3 weeks or so, so no matter what the result of a master reset is you still have no way of knowing if the phone is fixed until it fails again (which it did and continues to do) Now the second pantech device is mine. I called it in (1.5 hours on phone with ATT every time) and had it replaced about a month ago. It is starting to fail now as well. So that is 3 out of 3 that are bad. This caused me to go online and do some research, I googled "my pantech gets stuck on hold" and found more than enough info needed to determine this phone has a software problem of some sort. I actually didn't know my phone was a "REVEAL" model until a ton of hits came back concerning that model, So next I googled "pantech reveal" to see a picture of the phone and sure enough that is my phone. The main sight I looked at was a Pantech USA facebook talk forum. It shows a woman having the problem and the back and fourth emails with Pantech to try and fix the issue. After a lot of back and fourth with Pantech USA the woman got another Pantech reveal and guess what... It failed again (she was happy though because as she put it"its only failed twice since I got it"!. After that a ton of people chimed in with the EXACT SAME ISSUE with that phone. I find that people generally don't go on the internet until they are pretty upset and frustrated. So here's the problem, According to Lauren White it is my problem because I signed the contract agreeing to this warranty process. When I countered with the fact that when I signed the contract I assumed I was getting a phone that didn't have a software issue that effects many of these phones across the United States. You take it in good faith that you are receiving a normal phone with reasonable reliability. That isn't the case with this phone. So the contract in my view is void. Also my so called warranty she is insisting I accept runs out on the 13th of this month. I told her that if ATT insisted on giving me 2 more of these faulty phones they were going to have to extend my warranty to the end of my contract (at which time ATT is losing my family as a customer because of this shabby customer support) She droned on that I signed the contract and that is what they do with all their phones. I said "you are asking me to accept a faulty phone that uses my minutes when it fails, that isn't reasonable and isn't what you expect out of a reputable company when you sign a contract with them" She again refused to accept that. As I said I can prove that this model is faulty and so can you if you spend 15 minutes googleing it! I asked her to have her Manager (Vickey Nelson ) call me back and she refused saying that she was the only person I was going to get to speak to! I said why don't you run that past Miss Nelson and let her decide if she wants to make this right and she again told me NO! Now I ask you, Do you think this is the right business decision for ATT? Do you think it is reasonable to make me accept a phone that I can prove is faulty and have had 3 of them of which ALL of them have had the EXACT SAME ISSUE? My experience with ATT is that they are unwilling to apply any measure of common sense to this issue. The Pantech reveal is faulty. So why in the world would ATT insist that I have to accept this phone? How can ATT quote me my contract obligations when they are not keeping up their end of the deal by providing me with a reasonably reliable phone? As of right now ATT has made it clear that they do not care in the slightest about that fact. They will try to force me to take this faulty phone which will have no more warranty in a weeks time or they will seek a penalty fee from me for leaving my contract early. Does this sound even remotley honest or reputable of ATT? Oh Miss White did inform me that when the phone breaks again I do have the option of upgrading and extending my contract...What in the hell is up with that? If I have to explain to ATT why this is utterly wrong for them to handle this issue like that then you have bigger problems. I want resolution to this issue. I want an answer to these questions. I will continue to complain until I get a reasonable response from this very large and successful company! I would appreciate a response from someone who can make a decision and doesn't expect me to accept this crooked contract. If not I will explore every avenue on the internet as possible to let as many people as I can (using the internet) aware of how ATT is doing business. I really am surprised that ATT is letting this issue go this far. It's past rediculous. Greg Jaeckel [protected] is my home, [protected] is my ATT work number, [protected] is my ATT personal number as well as [protected] and [protected]. You have certainly lost me as a customer if things don’t change quickly.
-----Original Message-----
From: JOUDI, MARYMICHELLE (ATTCINW) [mailto:[protected]@att.com]
Sent: Sunday, March 06, 2011 10:36 AM
To: Greg & LeeAnn
Subject: Out of Office AutoReply: terrible customer service
Thank you for contacting AT&T Mobility. I'm currently out of the office. For urgent matters, please reach out to my Manager, Gary. Otherwise, all concerns will be addressed upon my return.
MaryMichelle Joudi
AT&T Mobility
HQ - Office of the President
The complaint has been investigated and resolved to the customer’s satisfaction.
I am having a similar experience with Pantech phones. The MOST frustrating experience of my consumer life -- and I am no youngster. Pantech phones and AT&T have clearly trained their people to defend a bad product and do the wrong thing. I have never taken the time to post product reviews, but I feel a duty to protect others.
Becky Phillips
poor att repair service
On 6 March 2011, we discovered our landline home phone line was not working. We called the ATT repair phone number provided. We were then told that it wouldn't be repaired until Wed, March 9, 2011, after 3 PM. We were NOT happy with this delayed response in the first place and called back many times but could not get out of "recorded message" loop. But, nonetheless, we re-arranged our schedules so we would be home. At 5:19 PM, March 9th, we were called by the same repair number [protected]) we had called and were told a technician wouldn't be out now until Thursday, March 10th! We cannot do this. When we called this same ATT repair number back to complain, we continued to get the recorded message loop. When I finally somehow talked to a real person, she said the computer didn't show anything about such a call to us delaying the on-site repair. What? What kind of service is this? Because of this runaround and VERY, VERY poor service, after all these years with ATT, we intend to terminate our relationship with ATT. But our phone line better be fixed and fast because we are still paying customers!
The complaint has been investigated and resolved to the customer’s satisfaction.
I am currently having the same problem. On Wednesday, Oct. 11, 2017, I reported that my landline was down and didn't have a dial tone. My next door neighbor is experiencing the same thing. I was informed that restoration may not happen until Sunday, Oct, 15. I tried to contact the service dept today, Thursday, Oct. 12, and was unable to speak to a live person at all, and was constantly routed to automated things that had nothing to offer me. The online chat option was a complete waste of time because they actually don't have an option to chat with someone about this sort of issue. Awful, Awful, Awful. That's putting it mildly. I wasted my lunch period plus 10 minutes. I can't believe there is no way to find out if service can be arranged before Sunday, 4 days after we lost service. Our lines are underground and we haven't even had a storm. Pretty poor system.
Fraud/Bait N' Switch
I signed up with AT&T through based on a Wirefly promotion AT&T authorized for $59.99 a month. The plan was simple, plenty of features, and it was a bit over budget but I really liked the free Blackberry phone that I received with the promotion. After signing up AT&T spoke with me where they began to add a smartphone fee charge that was not agreed to by me, and they added other charges not previously mentioned or agreed to. This is fraud, a bait-n-switch. I have written to them several times now but keep getting a rep instead of a supervisor to correct the account. I will not pay anymore until they get the bill back down to $59.99 per month. I don't even like to deal with frauds and liars in my life so I am looking to get out from underneath them period. I hate people and businesses who lie to me for fraud, forgery and greed. I hate them so much. What agency will take action against them? I don't want to do business with them anymore. It's not even peaceful or enjoyable, not even worth having business with them because they are dishonest pigs. Thanks for any info you can offer. My text messages do not appear most of the time, and my phone cuts off or has patchy connection most times also.
Hi Kimberly,
I work at Wirefly's HQ, and your post has me very concerned. I have found your order number and I will have one of our senior escalations agents call you to discuss your order with you. If there is anything else that I can do to be of assistance to you, please send me an email to onlinesupport@wirefly.com.
-Kim
customer service reps
Over the years of service I have usually received very good customer service help. Over the last year couple of years. this has all changed..
Today I called in to AT&T to order a new modem. I had already previously called in weeks earlier, everything had been documented time and again in the account the problem/issue I was having. It was a simple process of ordering a new modem for wireless internet...I have two lines on my account. One for myself and one for another family member at another residence. I previously worked Customer Service so I have a general ideal of what goes on...in communications...Yet it took me and hour and a half and I had to be transferred to five different people, not to mention the silence and crappy music I had to listen to get through this. Out of the five people I spoke with, only TWO of them spoke the English language well enough to communicate with me. Those two screwed up the addresses on my account, HAD THE MODEM GOING TO THE WRONG ADDRESS, and TOLD ME I DIDN'T HAVE THAT KIND OF SERVICE ON MY ACCOUNT...I was told I could not order the modem due to some off the wall crap they came up with because they just did not understand what was going on..When I told the non-english speaking person that I had been on the phone for over and hour and a half, he just kept telling me that he would transfer me to the Sales department because his computer had "gone down". Then, the next kept repeating how sorry he was for the hold time, the "miscommunications", etc etc...only to tell me he would have to transfer me to yet another Sales Dept...I told him I had already been transferred enough...I almost had to laugh...he was going to transfer me once again to someone who could explain to me why he was transferring me...to another Sales rep...WHY DOES AT&T AND OTHER US COMPANIES CONTINUALLY SEND OUR JOBS OVERSEAS WHERE THE SERVICE IS SO VERY LACKING THAT WE CLOSE OUT ACCOUNT AND SERVICE JUST SO THEY CAN SAVE A BUCK? More than not, these people do not now what they are doing, can't handle the situation so they just transfer "my problem" on over to someone else...It is ridiculous! I am so tired of having to go through these kinds of situations. WHY ARE WE STILL BEING FORCED TO HAVE TO DEAL WITH THIS KIND OF CUSTOMER SERVICE? Good AMERICANS ARE LOSING THEIR JOBS JUST SO THIS COMPANY AND OTHER CAN SAVE A DOLLAR AT OUR EXPENSE. Finally after my blood pressure had me ready to explode and I was about to cancel my services, somehow by the grace of God I was transferred once again to a very nice polite CSR Rep, Angela, who solved all my problems, and apologized for the INCONVENIENCES I had been through etc, I know this is a canned speech, but it sure helped...AT&T ...LISTEN UP! WE ARE TIRED OF YOUR SORRY CUSTOMER SERVICE. STOP SENDING JOBS OVERSEAS AND PLEASE GET THESE PEOPLE THAT DON'T REALLY CARE ABOUT THEIR JOBS ENOUGH TO SPEAK ENGLISH OUT OF OF THEIR POSITIONS. WE DESERVE BETTER AND WE EXPECT BETTER SERVICE FOR THE PRICES WE HAVE TO PAY!
Yep, just wait till tomorrow...it will happen all over again...just wait...it gets worse as you get older...After the age of 50 you turn invisible and nobody really gives a ### if you live or die. Nobody cares about what you want or what you need unless you can up their day, position, money etc or they can gain something from being connected with you. Sales people treat you like ### and you don't matter, you can't get a job because you are "to old" (62) regardless of how many years you have worked successfully..or what you do or how well you did it. Life becomes all about someone else and what they can gain...money, power...whatever...
Life after 45 really, just plain out old sucks...it just turns into a race, not the human race...I feel like I should be running from Father-time and death all at the same time. It just sucks majorily!
eight days ago our services went completely out
We've had AT & T U-Verse for about four months. Eight days ago our services went completely out.
We've had around 20 "inside men", "outside men" & other men of various level in the past 8 days all to no avail.
No one would give us an honest & clear answer of exactly what was wrong.
We've disconnected our TV & AT&T will be taking it out next week & another reputable cable company (that we had before) will be taking over.
STAY AWAY FROM U-VERSE & AT&T (if you can).
After this fiasco we will not have TV service for almost 20 days & did not have land line phone or computer services for about 7 days.
I feel like having an "AT&T Sucks" party.
I am having the same situation in 2012 in Buffalo Grove Illinois. No one seems to know the answer- and I have had technicians here for 3 visits since last week. I think the company is inept.
I am having the same situation in Buffalo Grove Illinois
corporate giants feed fat shareholders from small business owners via unethical business practices
At&t found a way to lodge themselves into the pockets of small businesses without regard to ethical and reasonable business practices. Silly us, thinking that as we regaled our new att sales rep with the horrors of no response from att megacorp during our prior use of the att ypconnect program, that he would see just how unreasonable his mega-corp uses their gigantic micro-divided company to create a smoke & mirrors magic show in telling you what you really sign up for, and what they provide, and what they are charging is all - tho' incredibly fantasy-based - exactly what you asked for... And don't question them, or you'll get more of the same. Please don't ask me to repeat that, i'm dizzy from having been transferred about 14 times in the last 3 months. My partner and I told the sales rep we would not sign up for any contract lasting longer than 6 months... (Gee, duh, you think we'd have learned - I hate to admit my sanity is in serious doubt at this point). But because att now had a "different, better-than-new, bright shiny guaranteed to get you business method of internet advertising solutions" and here's how your whole life will change if you just sign on the dotted line... Yeah, well stupidly our sales rep should be getting an oscar for his academy award-winning performance of how he was going to help us out personally, like he does all his own clients... (That's his own side-business you know, he does that on the evenings & weekends, and can add a link, or change some info in the wink of an eye!). How stupid am i? So, after being billed for many more months than we agreed, att is trying to tell me that the contract for the search engine submission ($800 per month!) actually started in jun of 2010, for the website they built for us in feb and started billing in march. So, what exactly were we paying the $800 per month for from jan-jun, while the web-site & landing page was being developed? Att purposely makes their billing and customer service as obtuse as possible so that they can try to explain away anything they want. Don't buy into their program... We should have listened to our intuition (Ok, I should have listened to my intuition, and talked my partner out of doing this). Try using a locally owned smaller business, who actually will work with you instead of a megacorp with fat shareholders to feed.In fact, that should be true of all your dealings, not just in the advertising arena. Every day family businesses - who are small enough to actually care about their customers, and have only one dept to call when you need something, are going out of business because the masses of people are too busy or untrusting and turn to the megacorps who continue to screw all of us over and over again. Thanks for listening. If you post a comment, need info, want to start a class-action lawsuit, tell your local newstation, join the fight... I will listen. Sarah l small business owner, sacramento, ca
The complaint has been investigated and resolved to the customer’s satisfaction.
customer service center
I just moved into a tax credit apartment that forces their residence to use ATT. I am a full time student, wife, employee, and mother. I have been trying to get service since Friday and I can't seem to find a single competant representative to process my order. I am writing my local tv and newspaper stations as wel. I do not understand how people with fully functional brains are seeking work in Texas, yet the dummies are working (push button-agh-ooo-lights).
The complaint has been investigated and resolved to the customer’s satisfaction.
AT&T lied about pricing, charges different amounts every month, totally dishonest. They should not be allowed to continue operating. Today I received a postcard they sent out about CPNI (customer proprietary network information) If one wanted to opt out of them sharing their information, one could either go fill out a form on the internet, call a prompt number or the customer service representative number. I tried to fill out the form, called both numbers and another number given to me by the rep. They would not accept the request! That is illegal! Has anyone else had this experience?
sales lies and call times
As of 2011, AT&T Connectech technicians are not allowed to tell the customer that appointments are limited to a maximum time of 30 minutes over the phone. The subscription department lies to the customers just to sell them a subscription. They tell the customers that the technicians can connect to their computer with no Internet connection and even if the computer is turned off.
The technicians are obligated to work on 2 or more appointments at the same time by phone or chat. They are also expected to complete 2 or more appointments per hour. The customer will get hung up on 20-30 min into the appointment no matter how much or little has been accomplished, and the time starts at the moment that the technician answers the phone. If the call is a no Internet connection, the call will be ended at 20 min with the customer being either hung up on or transferred back to DSL support. If the call is not a no Internet connection, the call will be ended at 30 min with the customer being either hung up on or told to call back. This is because at 20 min into a call, the technician will be rudely harassed, distracted, interrupted, and threatened with termination by a supervisor via their instant messaging and chatroom system until that call is ended.
To them, you are just another appointment number to meet their quotas with the goal being to take as many appointments as possible per hour. In fact, there are weekly competitions for prizes with respect to the aforementioned. It's not about customer service; it's about numbers and quotas.
The subscription plan has an early termination fee of 10 dollars per month until the yearly subscription billed at 15 dollars per month ends for them. The other non subscription services have a 5 day warranty and cover only that specific issue, and anything else will require purchasing yet another service.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a genuine hacking not a virus but Tech support types find this difficult to believe- mainly because it has not happened to them- If it is out of their scope of experience then it must not exist!
While on the line with connectech I showed the agent the 16 other connections that were on my network - rather than blacklisting these rogue connections they merely swept up and this allowed reconnects at a later time- Once they are on you must take measures to block them - certainly changing the wireless password is a start but they had access to the router modem it turns out- how?
Apparently my landlord had given a key to an onsite resident for emergencies an it was being given to CPI workers who were coming in to my home doing damage and compromising my communications. I found out that a former investigator for the DA's office was an officer at CPI
And now it becomes clear why they would want in- Law enforcement who is anything BUt
I Agree! Do Not Sign Up for Connectech. I was told I could cancel anytime. I called one month later because they messed up my computer to cancel and the girl argued with me. I was charged another month on my bill. I called again to see why it was not canceled and was told I would get 2 months credit and was sorry for the inconvenience. Just got another charge on my credit card, called AGAIN. Was told I would not get the credit but they had stopped the service. Will wait and see. I am calling my credit card company to stop any further charges.
DO NOT SIGN UP FOR CONNECTECH. I had a huge e-mail problem -- couldn't send. I called AT&T -- as usual -- and was told that because I have a Mac, I HAD to go to ConnecTech. At ConnecTech, I was told I could pay $17 for this one call or $17 a month for as many calls as needed. I called ConnecTech two or three times about the same problem. I hung on for hours. HOURS. THey couldn't help me. All the advice they gave me was wrong. I am trying to cancel a 12-month subscription I didn't realize I was signing up for. The people I talked to -- who are offshore -- have no intention of allowing me to cancel. I have written to the CEO types at AT&T. This is a bad service. It is a scam.
yp.com
I have been with yp.com for 3 years, and have been for the most part satisfied. But I have felt that with the new format it was over priced. Now that at&t took over they have new pushy sales people that are trying to strong arm businesses into there new higher priced contracts. I am trying to get out the new contract, after I figured out that I was getting less and paying more per month. My contract was signed last week and was told I was not able to get out of it. To go back to my old contract they want more money. Do not deal with these people.. They will rip you off.
The complaint has been investigated and resolved to the customer’s satisfaction.
I can't even begin to describe the nightmare that this company has been! The Salesman for YP was Gary Jackson. We made it very clear that we wouldn't ever commit to a long term contract with YP. Gary showed us all of the reporting for some of our competitors and said that we would have similar results. He told us that we would be on a month to month contract. Shortly after the marketing with YP started we saw that the results were beyond horrible. The leads were costing us almost $2, 500 per lead. We talked with Gary multiple times about the issues and continued to get horrible results. he said that he was working on getting things fixed. We finally told Gary that we wanted to end the month to month contract. Gary said that his regional sales manager lived down the road and he wouldn't have any issue getting everything canceled and credited to our account. Soon after Gary would not respond to phone calls, texts, or emails. We called into YP and opened 5 different cases with YP to try and get this resolved We found out later that he either forged the signature of someone in our company or had this person who isn't a principle or officer sign a form that was believed to be a month to month contract. Things were escalated to a James Comas who is Garys manager. James tried to convince us that they would credit our account everything up till this point and fix our current issues to try and get results. I continued to tell him that we wanted nothing to do with YP and to cancel and credit our account. James finally told me that he was waiting on his manager which is Tyler Nevenner to talk with YP's legal department and get back to me. When I call into YP they tell me that Gary Jackson is the only one that can initiate the cancel and refund. Attached is a text conversation with Gary on 11-7-16 telling me that he is working on the cancellation and credit of our account. Now Gary won't return any of my calls, texts, or emails. Now James has told me that I may have to retain an attorney and file a civil lawsuit because there isn't anything that he can do and Tyler Nevenner hasn't responded. Needless to say YP is trying to charge me $7, 579 per month for the next 12 months with horrible results. I have exhausted every possible avenue and tried to contact everyone that I can to resolve this. Anyone Looking to do any sort of business with YP had better seriously reconsider and look at all of these personal accounts that have taken place. You will not be any different than the many other people that have had horrible experiences.
AT&T cold called me and I agreed to a meeting. The rep had me sign a computer screen as a pre-cursor to a "contract". He stated that there were other documents to sign before advertising began. He stated I would receive a contract (I had told him my lawyer would have to look over everything). He stated there was an opt-out. A day later I thought about it and decided to not go ahead with any advertising. I clearly stated this in a written email. It took several days for them to respond and the rep then said my cancellation was too late. They said I would get to approve the ad before it went live, which I did not get to. They used a tracking number instead of my phone number, which they did not have my permission to do (and had told me I would have to sign documentation to allow them to do this). It took months for me to get a copy of the "contract" (where they took my signature and placed it in a document that I did not receive). By ten I had been getting dozens of calls attempting to collect money from all over the country. I received calls with different bill amounts (one being half of what the alleged contract stated - which was 4 times the amount originally pitched). This started a 6 month (and counting) process of speaking with all kinds of different reps, none of which had any power to do anything. I left many messages for the people who supposedly could help. Never once were my calls returned. I offered to agree to the lower plan but no one I spoke with (dozens of reps) could do anything. I have started to get computer generated harassing phone calls from a collection agency on AT&T's behalf. They have also not done anything to resolve the matter. I did not want to advertise with AT&T to begin with and now I will never advertise or do business with any organization that speaks of a "contract". I received no benefit and certainly no income from them. What kind of a business has to strong-arm and force people to work with them who don't want anything to do with them?
We are interested in speaking with people or businesses located in California who (1) advertised in the print directory of the YP yellow pages (formerly AT&T) and (2) believe they were injured by an automatic renewal program. This would include people whose accounts were automatically renewed by YP, and they were charged for that automatic renewal, without their consent and/or without a signed contract or agreement permitting automatic renewal.
Please call us at [protected] and ask for Tabitha. You may also email us at YPAutoRenewalVictim@gmail.com (YPAutoRenewalVictim at gmail . com )
(Posted October 2013)
WOW, here I am surfing how hard it is to get rid of YP and it looks time consuming and stressful! I have chosen NOT to renew my yp advertising for the [protected] directories and online after having spent over 45k per year for 10 years with them. I sent notification of non renewal and cancellation of order for the next year and I am still getting confirmation notices that I am in fact renewing everything and committing to another year (beginning march 1, 2014) of 4k per month for advertising that only produced 2k per month in the past 12 months! I have sent notifications via certified mail with return receipt, I have copies of all the email exchanges between my rep, mr. sharp and I last month when I decided to end our advertising with yp upon the end of our current term (which ends in February). I had read that you must give 3 months notice to "non renew" and that you must cancel any current order within 10 days of making the order--i cancelled the very next day via phone and email and Mr. Sharp acknowledged that email, then I sent ALL OF IT in writing 3 days later-certified mail with return receipt. The email and mail included the statement that I am NOT renewing any of our ad campaign in the coming year-thus giving not 3 months notice but SIX months notice before print. I felt that surely having covered all the bases that our we would not have a problem with terminating them at the end of our current contract. Yet, today, a month after sending those notices, I received a letter confirming my order/renewal for next year! I am livid to say the least! I am dreading this February as it is likely I too will be one of those small businesses owners that will have to FIGHT YP even though I covered all the bases to insure that our advertising with them is cancelled & non renewed for the coming year. Should that happen, they won't see my last month's payment as I will use it to obtain an attorney to deal with them. This is NOT our first problem with them, we have had problems with our online ad having lines through it, and one year to get us to renew they offered a program that guarantied a certain number of calls, when I got the confirmation in the mail that number was reduced by nearly half, when I called about it they stated that the rep was not authorized to offer that many calls and that their contract states that they can change the terms at any time...and it really does! It was beyond the cancellation terms when I got that letter so I was screwed for another year. When a business has to resort to such underhanded crap to STEAL from customers-there's something seriously WRONG with their product and/or their ethics and we should have quit them a long time ago!
They got me also, rep said I could cancel by telling him personally. Now the rep said we never discussed cancellation in our conversation and I am stuck for another year. Been using them for three years and have never had one customer mention seeing my ad there and there is not data I have collected to say anything but the fact that my money was wasted. This will be my second year with them against my will. Stay aweay from this company, they do bad business and do not care about you.
It is a scam! Stay away from. yp.com-(adsolutions). It is a rip off. Do not be mislead by those salesmen. I hope that a class action suuit get filed against them. Because thier tatics are all wrong and they lie! in order to try and get you into the contract.
I too am disgusted by AT&T Advertising Solutions YP.com business practices and have started a petition at change.org: http://www.change.org/petitions/at-t-advertising-solutions-yp-com-stop-ripping-off-small-businesses# Please sign!
Oh my God, I can't believe I found this, because this is exactly what happened to me, because I was making an attempt to cancel, and he went on to say that they are so much better, with this new things on the horizon, my bill is supposedly going, from $23 a month to $50 a month, and yet I have never received a tracking report, never been offered a tracing number, and cannot get into the sight, to view my reports. I actually thought I was speaking to a sleasy car salesman, he was rude, and full of threats that if I cancel, my rankings will drop, he began chewing me out for having a terrible ad campaign which was designed by them. I asked to speak to another representaive, and also a manager, and no one called me today!
I totally agree. My brother has a contract that they won't let him out of even though he is behind on his bills, due to an issue with his secretary...covering up past due bills. His company may go bankrupt if he can't find ways to cut back. This would be a nice one to cut...if only he could.
YES YES YES AT&T WILL RIP YOU OFF! THEY CAN HIDE BEHIND THEIR BIG MEGA-CORP SMOKE AND MIRRORS MAZE OF DEPARTMENTS AND IF THEY CAN SQUEEZE ONE MORE NICKEL OUT OF A DYING BUSINESS WHO'S GIVEN THEM > $60k PER YEAR FOR 10 YEARS, WHILE THEY'LL TAKE THAT TOO! AND OH BY THE WAY - THEY DON'T CARE. THEY DON'T HAVE TO. THEY ARE A MEGA CORP. please start dealing with small businesses again - really a small business stays in business if they give a good product for a good price. a big megacorp stays in business because they have a whole division of lawyers writing contracts and finding ways to ensure the funnel leading from your pocket to theirs stays open.
choose at&t and get screwed
If you choose At&t DSL service to save money, think again. We chose att while they were promoting their 14.95 service for a year plan. Awesome, we thought. My husband made the call to get us connect and we asked the represenative to make sure this was the same deal as we had recieved in our flyer. He said yes and we signed up. The problem began with our very first bill. We were charged double what we thought we would be paying. We called the billing company and the representative told us it was an offer that we had to mention at the time of setup. We said we did. He told us to pay 17 dollars and that it would be credited. In three months time the bill would be adjusted to the promo rate. Fine, we said, and paid our seventeen dollars. The next month our bill came and it said we had an overdue balance. What?! The representative had failed to credit our account like he said he would. We called again. After talking to a very scripted representative, we were transfered. The next rep said that the credit would go in at the three month mark. Not what the first person said, but again, we said fine. Three months from the first call passed and STILL nothing had been fixed. After countless calls and headaches we were told that we could not recieve the promotional price because the promotion had already passed. The most they did was credit the 'overdue' balance and tell us we would be paying 25 dollars a month for the next twelve months on a plan we started during the time of the promo that was only a twelve month contract.
We can't cancel because of the 200 plus dollar cancellation fee, but needless to say, we will not be continuing service with them.
Hi Victoria of Texas (good luck to your Rangers against St. Louis btw...Giants fan here). Atleast you had your DSL working. I can't even get these clowns to get my DSL on. Plus that $14.95 promotion isn't really around 15 bucks. They wanted to charge me around $19 which I was fine with...IF THEY COULD HAVE ACTIVATED MY DSL. AT&T was better before when they were Pacific Bell/SBC back in the day. All the good employees and managers retired along time ago I think.
lied about data plan
I called AT&T and asked to add tethering to my phone, but made sure before making any additions, that I would not lose my unlimited data plan. I was assured that I wouldn't and my account was noted. One week later when I canceled the tethering (because it stinks), I was told that I could not have my unlimited plan back. After numerous phone calls, I have decided to cancel my account, after 10 years of service. Very disappointing experience. Their loss. Too many other companies out there to stress over AT&T's poor customer service. They read over my account notes and still would not give me my unlimited plan back. I have 4 phones on my account and pay my bill on line before I even receive it in the mail.
non authorization of service repair charge
A charge for Service Repair 02/26/2011 was added to my bill. I did not authorize this order. I was not at the apartment when said repair was performed. I was across town at Metro storage, Gadsden Highway, 35235.
I did not and do not authorize no one to manage my account or request for sevice for my account.
I am in a relocation transitional phase, the account 3612 Chestnut Lane, Birmingham, Alabama [protected] is not my apartment, but my High School Classmate.
As my account reflects I have requested tranfer of service to my permanent residence. Why would I pay to fix some one else's home.
Request ALL Charges for Service Repair correted/deleted from account. [protected]
Thank you in advance.
The complaint has been investigated and resolved to the customer’s satisfaction.
i've been on hold for 1 hour and 20 min
I've been on hold for 1 hour and 20 minutes now (and counting) trying to get my bill fixed for bogus wireless charges that we didn't even incur.
What a bunch of crap!
Hey, AT&T - I have nothing better to do but complain to any and all possible places on the Internet while I wait for your people to come to the phone. There can't be that many customers needing help right now (and for that long). Your employees are probably taking a dinner break and have put their phones on DND!
So sick of this crap, I'm ready to disconnect ALL my services !
i have been on hold for 4 months have had att, for 40 years bellsouth it use to be.
trying to find out why i am paying $216.00 mo. have never been late with a payment. and can not log in to my account..auto pay from two different checking accounts. one. i did not sign up for.had to cancell my credit card to make them stop paying for a diconnection fee witch i gid not diconnect .
company closing account and confiscating consumer's money without due notice or process. account number was telephone number
I used AT&T's prepaid service called GoPhone for a few months last year. I left a balance of $50 or so on the account because I thought I might need the phone in the future, which I do now. Now when I need the phone, I find that without any written notice they have closed my account, kept the money and given the number to another party, even though I have given it to couple of financial institutions. I am amazed that they are allowed to do business in this way. If the money is not used, they should refund automatically provide notice that the account is closed. I have the phone I paid for, I have the password for the account but I cannot even access the account information or account history and AT&T says they cannot access the records either, which I do not believe. I had no idea a company can just take your money like that. If they have the right to close the account for non-usage they should be required by law to return the consumer's money. What can I do about this?
The complaint has been investigated and resolved to the customer’s satisfaction.
android 2.2. update for samsung captivate
If anyone here has a ATT Samsung Captivate, you should know that yesterday 2/24/11 ATT put out info, telling customers to go to a Samsung website to download the new Android 2.2 platform.
Be advised if you have a computer with Windows7, 64 bit a common computer software, on all Windows computers sold in the last year or so, you will be unable to download the platform to your phone. I have had several conversations with ATT and Samsung about this issue. It was even suggested to me, that i should find a friend with a Win7, Vista, or XP computer with a 32 bit system so i could download the update. I had to laugh at that technical support in this day and age.
Someone or lots of people are behind the 8 ball in this situation, in my opinion. Type this in your search engine and you will find the instructions per ATT for the download. Being a better then intermediate computer user, i don't even understand step 3 of the download instructions. I might be missing a point, but is just doesn't make sense to me.
So before you spend hours of frustration trying to update your phone, and getting agrivated more with every call and email to ATT and Samsung, you might check your bit platform on Windows. I have had many years of Att affiliated service or direct service for mobile phone, but this is a bad first experience for me.
Paste this to search engine and you will find the instructions i received from ATT.
How Do I Update The Software On My AT&T SGH-i897 (Captivate) Phone To Android 2.2 (Froyo) Through Kies Mini For PC?
Offical ATT Stores do not even know how to do it yet, in my area, anyhow.
Good Luck
Yes you are correct. Customer service sucks today. Anyhow i tried admin and captability settings on the file. Still no luck.
Thanks i'll try that. Strange how message board can give me more info the ATT and Samsung
Well, glad it worked for you two. MiniKies crashes on my very up to date desktop and laptop, even with antivirus disabled and phone settings set to the proper fuction in development.
I thought the process was fairly simple and I had no problem running the software on my Win7/64-bit system. Step #3 is so that your computer installs the drivers necessary for the computer to "talk" to the phone to initiate the upgrade. Each step installs several drivers that are uniquely different. My guess is that they're preparing an OTA update for the folks that aren't tech savvy enough to do it manually so hang in there and I'm sure you'll get your update eventually.
AT&T In-depth Review
Company Overview:
AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.
Products and Services:
AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.
Network Coverage:
AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.
Customer Service:
AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.
Pricing and Plans:
AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.
Technology and Innovation:
AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.
Reputation and Trustworthiness:
AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.
Corporate Social Responsibility:
AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.
Partnerships and Collaborations:
AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.
Overall Rating and Conclusion:
AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.
Cell C
2086 reviews
Globe Telecom
622 reviews
Biteris
3 reviews
Radaris America
58 reviews
enTouch Systems
11 reviews
Most discussed complaints
credit card overcharge for services not rendered 7 (opinions to this review) Trade in Credit 2 (opinions to this review) at&t commercial 1 (opinions to this review)Recent comments about AT&T company
Trade in CreditOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with AT&T?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AT&T Customer Service. Initial AT&T complaints should be directed to their team directly. You can find contact details for AT&T above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about AT&T. Discuss the issues you have had with AT&T and work with their customer service team to find a resolution.
The Indian agents are, to be kind, terrible. Always ask for, actually demand, an American agent from ConnecTech. They are few but they are there and you can get them. They're actually very good. They have to be because they're the ones who end up fixing the computers "bricked" by the overseas techs. Also beware of icons placed on your desktop that allow you to chat live with a technician. You'll get someone screen named Bob, Jack, Billy, Sue, etc... but will really be chatting with "Habib". Just ask them a few questions. You'll know but AT&T is betting you'll fall for it.