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AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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3:00 am EST
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AT&T ypconnect program

On or about August 24th 2010, I entered into a contract with AT&T for Internet services under the YP Clicks/Connect program. At that time the sales representative, Darin Burke fraudulently misrepresented to me and Pinnacle Roofing Professionals, LLC the benefits and features of your YP Clicks/Connect program. Specifically, Mr. Burke marketed the YP Clicks/Connect program to me and my business by representing that YP Clicks/Connect program could target local consumers that were actively searching for products and services offered by Pinnacle Roofing Professionals, LLC. Mr. Burke asserted that this program provided a “one stop” solution for businesses, such as mine, if I was looking to advertise on the Internet. Mr. Burke further claimed that AT&T Advertising Solutions had entered into “partnerships” with major online search engines such as google.com, yahoo.com, bing.com and msn.com and as a result my company would be featured prominently on the results searches ran on those search engines and thus drive traffic not only the mini landing page allegedly created by Yellowpages.com themselves, but to my business website as well. Mr. Burke also informed me that it was cheaper to advertise with AT&T Advertising Solutions rather than directly with the major search engines because of the alleged “partnerships” they had with them. Unfortunately, I bought it his blatant lies. Mr. Burke’s representations were materially false and misleading for several reasons. One such reason is because the advertising was not properly targeted, i.e, the mini-landing page created has created a high number of artificial useless clicks that AT&T undoubtedly will still count towards the “guaranteed” amount of clicks purchased by my company. To date, most of the phone calls I receive through the YP Clicks/Connect program are from telemarketers, people looking for jobs and/or for roof cleaning (this keyword phrase was requested to be removed as well). I also feel the clicks are being generated through “click farms, ” or your own Yellowpage employees or of those of the third-parties with whom AT&T contracts with for the keywords, whom click on the links, further artificially inflating the number of clicks--to meet your “click quota, ” so to speak.
After the mini-landing page was up and running, I noticed several issues with it including, incorrect key words and other content that was being targeted in the landing page. I immediately informed both Darin Burke and Jorge Valdez in writing of these issues. I asked to have this addressed on several occasions and I was informed it would take 7-10 business days (suggestive that a third-party such as marchex.com was being used rather than AT&T). Eventually, despite my repeated written requests through email and meeting with Brian McKee personally, only minor changes were ever made to the landing page--even after I pointed out the incorrect descriptive tags and requested changes to key words and phrases that would more accurately reflect my business services. When I continued to request that changes be made to the landing page that accurately reflected my business, I was “stonewalled” by all AT&T personnel.

To date, charges in the amount of $6, 267.37 have been charged to my credit card for, among other things, unsatisfactory services or services I have not received! I have tried repeatedly to resolve these matters with various AT&T employees, including Brian McKee, Darin Burke, Jorge Valdez and other unknown AT&T employees. All my requests have fallen on deaf ears.

Every time I have met with AT&T representatives to discuss issues with my campaign, including Paul Fisher they simply tried to upsell me to bigger packages rather than address the problem at hand. As succinctly stated in writing by AT&T sales representative, Scott Dinsmore, “I believe this program [YPConnect] will get you the growth you’re looking for.”

I currently work with several other advertising and marketing companies. Out of all the companies I work with, I pay AT&T the most and receive the least ($-0-) return on investment. Something is extremely disturbing about this scenario.

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Trojan Horse
Lansing, US
Dec 30, 2008 6:48 pm EST

I refused to sign up for a one-year contract with yellowpages.com after excessive phone pressure. I was told that all I needed to do was give them my account number for monthly payments ($450.00/month), and it could be activated by voice authorization right there on the phone. They kept pushing me toward authorizing it "instantaneously" by voice. I delayed and postponed three times. Each time the sales rep became almost nasty on the phone and practically hung up on me when I refused their third attempts. The pressure seemed excessive right before Christmas, and my sixth sense told me that they were trying to reach quotas before the end of the year.

Watch Out and Trust your instincts. If it looks good, eat it. If it smells bad...well, don't.

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SLoghry
Aurora, US
Mar 16, 2011 7:43 pm EDT

Any suggestions would be helpful- March 16, 2011

I was visited by an account representative of AT&T Yellow pages.com back in September of 2010. I was adamant about not signing up for a pay per click campaign. I needed a comprehensive search engine optimization campaign for my company. AT&T Yellow page.com assured me that this was an SEO/SEM campaign and guaranteed that I would see nearly 35% increase in traffic to my website. I was informed they would automatically withdrawal approximately $1600/monthly from my account. In return for this rate, AT&T Yellowpages.com would create a clone of my website and launch a comprehensive SEO campaign. In order to do just this, I was informed by the sales representative that a website technician would phone me in a few days collecting comprehensive data for keywords in order to best feature exactly what we do as a company on the search engines they will utilize.
In short, the clone site was launched live without any phone interview with me-therefore, no keywords were collected. I repeatedly attempted to reach my sales representative to no avail. My next course of action was to contact the customer resolutions department in hopes to simply dissolve our agreement. My reason in wishing for our agreement to end was I found that I was working way too hard for something of which I had paid someone else to execute. I questioned as to why I was having to make certain the correct keywords were listed and why I was having such difficulty in connecting with the person that was overseeing my account, i.e., my account representative. After many discussions with the customer resolutions person, he explained that someone from AT&T Yellowpages.com would be contacting me since he did not have the authority to dissolve our relationship. October passed, November came...the next person representing this account was a Telecheck representative inquiring as to why I haven't honored the $1600.00 payment.

After submitting a letter to Telecheck, I stopped all future payments to AT&T Yellowpages.com. I did NOT receive what I thought that I had purchased; a comprehensive SEO/SEM campaign catered to my specific company with an account representative to assist with modifications and additional needs. What I received was dismay, aggravation, and disgust all with a hefty price tag.

February 2011-Collections contacts me for a second time, I again reiterate the situation and my frustrations. I explain that I have made numerous attempts to simply dissolve our relationship due to not receiving delivery on what I had initially purchased. I explained the numerous phone calls made to resolve our situation and how I continuously came up empty handed. I explained that I was the client and yet there has been absolutely no attempt to assist me the client and my needs but every attempt to withdrawal money from my account regardless of my level of satisfaction.

Collections gave me the name and number of the General Sales Manager for our demographics. After a couple of unsuccessful attempts in contacting him, I used another number that would not have my caller ID listed; miraculously he answered.

March 1, 2011, We set an appointment for him to visit me in our office/home office to discuss the situation. March 3, 2011, he came with the sales representative that sold us the advertising campaign. To compound an already delicate situation, the General Sales Manager and the Sales Representative, neither knew anything about my history with AT&T Yellowpages.com except that I was unhappy. Neither sales reps had any written documentation substantiating phone call made and received from me to AT&T Yellowpages.com, dates of communication and content of communication, dates when the site launched live and who was the technician responsible for collecting keywords. The two representatives had nothing other than a Laurel and Hardy routine prepared for me; it was adding insult to injury. This only defined that they did not care for me as a client, but cared for me as a monetary account.

After some discourse, we requested the General Sales Manager to simply dissolve our relationship. He said that he did not have the authority to do so, but on our behalf would propose to those who did have the authority to do just that. March 16, 2011, the General Sales Manager and I connected. He said that AT&T Yellowpages.com did everything that they promised to do for me and that they would NOT cancel the contract.

So-here I stand...tethered to incompetency and frustrated beyond. I was informed by the General Sales Manager that they had a contractual agreement with Google...who apparently is really behind our advertising campaign. I have tried contacting Google to understand the terms they have with AT&T Yellowpages.com. I am considering a class action suit against the company. If you have any ideas, I would be grateful. If anyone reading this is willing to be listed in a class action suit, please contact me at [protected].

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Stop AT&T YellowPages.com Collection
Minneapolis, US
Jul 12, 2009 8:09 pm EDT

http://www.fair-debt-collection.com/searches/stop-collection-calls.html

Enclosed is an extremely helpful link that will stop AT&T YellowPages.com bill collection / phone calls dead in their tracks.

According to the Fair Debt Collection Practices Act, [15 USC 1692c] Section 805(c): CEASING COMMUNICATION: allow for protection against harassing phone calls from debt collection companies including AT&T YellowPages.com.

In order to stop collection calls at home you must send a certified signature "Stop Calling Letter" to the collector. (see below)

After sending the Stop Calling Letter, if the collection phone calls do not stop, the debt collector may just be liable to you for statutory damages of up to $1, 000, plus any actual damages suffered, plus attorney fees and court costs!

You will want to file a conciliation (Small Claims Court) action documenting the continuing phone calls from the collection company. Be certain to record the calls along with time and date to provide as evidence. The telephone company maybe also be able to provide phone records. Also your cell phone records can also provide documentation of the harrassing phone calls.

Conciliation or Small Claims Court is a very simple process (did I say simple!) with a filing fee of approximately $50.00. If the defendant (AT&T YellowPages.com) does not show up to defend themselves, you may just end up winning a default judgment against them. Small Claims Court can award damages from $5000 to $7500 depending upon limitations in your state.

Alternatively, a junior attorney in a larger legal practice may be willing to take your case for a split of the damages awarded by the court.

Now here is the STOP CALLING LETTER:

FREE Sample Letter to Stop Debt Collection Calls
Today's Date

Your Name
Your Address

Collector's Name
Collector's Address

Mr./Ms. Collector,

I am writing in response to your constant phone calls!

According to the Fair Debt Collection Practices Act, [15 USC 1692c] Section 805(c): CEASING COMMUNICATION: You must cease all communication with me after being notified in writing that I no longer wish to communicate with you. Therefore, I demand that you stop calling me at home, at work, on my cell phone or at any other location!

In accordance with the federal FDCPA, now that you have received this "stop calling" letter, you may only contact me to inform me that you:

are terminating further collection efforts; invoking specified remedies which are ordinarily invoked by you or your company; or intend to invoke a specified remedy.

Be advised that I am well well aware of my rights! For instance, I know that any future contact by you or your company violates the FDCPA and that since you already have my location information, calls made by you or your company to any 3rd party concerning me violates section 805(b)2 of the FDCPA.

Be advised that I am keeping accurate records of all correspondence from you and your company, including tape recording all phone calls. If you continue calling me I will pursue all available legal actions to stop you from harassing me and my family.

Signature
Your Printed Name

IMPORTANT: Always send stop calling letters by "official mail - return receipt requested" and keep a copy for your records.

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Anabellaxoxo
, US
Jan 19, 2013 10:06 am EST
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I totally agree with the unprofessionalism of all the employees there! I know this 1st hand!
The VP of communications and union rep goes around sleeping with and flirting with all the females there! He even left his fiance of 2 years for a lil loose girl named Angela Limones thats about 1/2 his age! he is the biggest perv and sexual harrasment is over looked coming from him! They gossip about each other 24/7! The employees are bullied by others and nothing is ever done! They all complain about how Att does nothing but treat them bad and well jorge valdez the union rep is too busy sleeping around to do anything for them! They are to busy trying to get bk at eachother and complaining that they loose focus of taking care of buisness! Can you actually believe that the employees there are so disgusting that they even rub their crap on bth walls and hallway walls! Att needs to hire better employees and treat them right so they can be happy at work mr valdez belongs to a gang know as houstone and is all tatted up like a prisoner! I bet anything he is tagged by thr police as a gang member! But oh well now you know y the customers are always left with unresolved issues!

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Ajj1509
Florence, US
Oct 02, 2012 7:36 am EDT

Has anyone started a lawsuit against At&T ? I also was promised revenue increase along with call volume promises only to not receive any of this. They also copied our website word for word and posted another web page that dropped our ranking. They gave false claims of calls we would receive but could never achieve this in a 6-month period. Kept making promises that they were working on it but never seen results. They did more damage to out business then good. Posting wrong phone numbers on line. Wrong phone numbers in print, could not show blog work, this was a disaster that I wish I would never have tried.

Any update on lawsuit?

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arealcoolguy
Kent, US
Jul 10, 2012 11:52 am EDT

I was sold YPClicks for my insurance agency. $980/mo for 12 months. Not one "click" turned into a quote submission form from my site. They state they delivered over 2, 000 clicks in 8 months, and you mean to tell me out of 2, 000 people who are looking for insurance, not one of them filled out a quote form? AT&T spoon feeds me excuses, they tell me things like, "Sir, I'm the kind of person who will call an insurance agency, rather than fill out a form online." That doesn't meant the other 2, 000 people who supposedly clicked on my page wouldn't. We've believed these "clicks" were fraudulent after the first month. We had several meetings and email conversations where they also would try to sell me bigger or more expensive packages. Anyone using YPCLicks use Google Analytics to see where your clicks are coming from? If so, do you see A LOT of them coming from AMPNETWORK.NET? Do some research and let me know if you see the same thing that I do. This campaign is the worst I have ever entered into!

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jftitan
San Antonio, US
Jul 11, 2011 5:32 pm EDT

I am currently being sued by AT&T for the same scam. The difference is, when Customer Resolutions department called me the claim I had agreed to their terms, we were able to playback the recording where I was able to identify that three seconds of the audio recording were edited /paused out of context.

I proved by emails/faxes & their own audio recording that I never agreed to AT&T yellow pages terms. I have now been served by a representing attorney for AT&T Yellow Pages. I have a client that I recommended AT&T Yellow Pages to, (before the [censored]mess happened) in which my client paid AT&T for nothing. Now my client is suing AT&T for his money back.

Since this is a common issue thanks to AT&T, lets see if we can class action this.

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3BC
, US
Jun 30, 2011 10:12 pm EDT

We were sold the YP Clicks program stating that ATT would deliver 120 clicks per month from local searches. After 90 days, they aren't even delivering 50%. And though the contract states that we are solely responsible for all ad content, they do not service our advertising requests and took over 2 weeks to correct the name of our city! ATT's contract states that all amounts due under the contract become immediately due and payable if we terminate the contract and the contract also states that they do not warranty to deliver the clicks they said they could deliver. Do not buy this advertising!

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notaword
, US
Apr 15, 2011 3:21 am EDT

its a scam

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notaword
, US
Apr 15, 2011 3:19 am EDT

you are all right. ir is a scam so the company can make money. the fulfillment is awful and the sales reps are like slaves in the company scared to leave working for them. as an emplyee, you sign a contract with them too. and they take your life away.

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5:56 am EST
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AT&T fraud in charging, very poor product

Wow were do I begin? During the past 14 months we have had over 20 different service techs, both inside and outside for our U-Verse package, (phone service, DSL, and TV) come to the house to fix the problem of service drop outs ranging from seconds to serveral minutes. The problem is still unfixed despite installing around 8 new DVR's, 5 new routers, two new battery packs, new outside wiring and inside wiring. Idiot techs have even told me that its caused by interfence from my stereo equipment, faulty house wiring etc. Even though it is obvious it is not an inside problem at all, since the problem only occurs during the winter months and not during the rest of the year. I finally convinced a service tech to look and see if other customers on the same line had the same problems, since that would indicate a line problem on the outside. He said, wow that makes since and when he checked other customers on the same line, they had the same drop outs at the same time as ours. Its very anoying to be dropped from phone calls, the internet or miss key parts of TV shows.

ATT doesnt care about solving the problems of their customers and I have had several techs tell me as much. The put a great deal of pressure, such as losing there jobs, on their techs who leave an unfixed job open and dont list it as closed. So time and time again they list us as having had the problem fixed.

Now for the real infruiating incident. I just got my ATT bill and they actually charged us over $220 for service calls and equipment installed inside the house. The service calls should be free for fixing their product. They should give me a rebate for the hundreds of dropped tv shows, internet drops, and phone conversations dropped. No instead they send techs who do not fix the problem and tell us they have no idea how to fix it. And they charge us for new equipment we for the inside that we don't need in the first place.

ATT U-Verse is a problem product and ATT is actively not solving their problems and are fraudently charginh customers for repairs they should never be charged with and repairs that have never been made.

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anounymous
, US
Apr 13, 2011 2:06 am EDT

If a customer has a technician out within 10 days of the previous technician, the original technician receives a "repeat". If the technician receives too many repeats, he receives progressive discipline up to and including termination. However, out of their compassion for their workers, AT&T has provided technicians a way out of getting "repeats"- billing the customer for the repeat.

If a technician bills the customer for the service call, rather it was the customer's fault or not, the previous tech. has his repeat erased. So in this manner, AT&T blackmails its employees to falsely charge customers for service calls.

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11:05 pm EST
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AT&T customer service

My Uvers connection keeps dropping every 3 minutes. I call support and reached the well knkown "Bob" from Atlanta. Bob had a rich indian accent. In any event Bob was rather nice and helpful with me and my complaint. He scheduled service for between noon and 4pm. The problem I had was that I couldn't be there until 2:30. Bob made the notation and we joked about the technical team reading the notes and showing up at noon anyway. I should have wagered a full paycheck!
So at 4:35, 35 minutes past the 4 hour window they demand someone be at the dwelling, there is still no technician. I called uverse support and was rather mean and upset. This time I got another representitive with a rich indian accent and they assured me that the tech would be at my house in less then 30 minutes. My only request to them was to CALL me if they were going to be later then 30 minutes. You know, use a phone to call my phone. Communicate with the valued customer who is having trouble with the products and services that I pay a lot of money for.
Of course the commitment was made to call me if they are running late and we discontinued the call.
5:45pm and no technician was yet to be seen. No phone call, no communication of any type and still crappy service with the TV and internet dropping for 2-3 minute periods every 5 minutes. So I call support again and go through the prompts. Enter in my phone number (which does absolutely friggen nothing at all because they still ask me for it when they get around to answering!) Another representitive with a rich indian accent took my call and (of course) asked me for my account number. Said that the would reach out to the technician and find out why they were not there and didn't call. She returned to tell me that the number on file was coming back as some other number that was not listed on my account. Of course the number I am calling from was on her caller ID and it was my office number. This has NEVER been given to anyone verbally EVER yet they have it in front of them. So this makes me pissy because I am forced to repeat my account number every time I call in even when I am at home. Complete disrespect of a paying customer.
In any event the technician calls my house while I am on the phone with *Bob* and starts telling me that they showed up at noon sharp. WHAT? You have to be f'ng kidding me! Aparently reading notes or communicating with the customer is not what they train the AT&T technicians. While I was speaking with this technician (and on hold on the other phone with hold music going off) they phone goes dead and I get a dial tone. *BOB* hung up! What a excellent way to handle a pissed off customer who simply expects some type of accountability.
I left the cell service a year ago, internet/tv and phone is now going to COX. Sure, they suck too but billing and support is at least something I can deal with. Why do we allow the monopoly of these services? There may be two methods to get your tv/phone and internet but there should be at least 2 methods PER technology.

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6:51 pm EST
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AT&T poor service all around

Since getting the AT&T U-verse bundle on January, 7 2011, we have had nothing but poor service. The whole system freezes intermittently leaving us without phone/tv/internect connectivity. We are now on our 5th service call with no sign of relief. Today, they are supposed to come check the outside line and will "escalate it to a high-level manager". Today is their last chance before I go back to DirecTV and just have our regular "non-digital" phone service through AT&T. Their customer service by phone is terrible as well. The FCC needs to step in a do somthing about this ASAP! Signed, Frustrated with Screwed-Verse!

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AT&T mgmt direct complaint contact info!

At&t management contact info!
Att complaint by attsux

you were reading a complaint about att.

Filing a new complaint about
Tired of hang ups, long wait times or being transferred to the pathetic at&t outsourced customer service department in india? Here is a direct contact for all your billing, service, contractual or device issues. At&t is by far the industry leader in horrendous service & this allows thousands of customers a direct contact to assist in these matters.

Patrick albright (Attsi) [protected]@att.com / [protected] (Direct line)

Please pass on this info to anyone/everyone so at&t customers can finally get a direct, service contact instead of rude, lying, non-cooperative ###s!

Donald wartluft (Team manager - [protected]@amcustomercare. Att-mail.com) [protected] & ifeanyi bellamy (Donald's supervisor - [protected]@amcustomercare. Att-mail.com) [protected]

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Ashley1220
, US
Feb 18, 2014 8:35 am EST

This company is full of ### bad customer service managers and employees just say I'm sorry there nothing I can do to fix it its wrong on ur end not ours ur not doing what ur suppose to right I can offer you something more expensive instead of doing everything they can on there end to get the issue fixed but no they are very rude and just act like they dnt give a ###.. They don't want to provide any kind of information to a customer wen they ask for it.. This company should just do an entire attitude reconstruction.. One of the managers Nicole ID # B8SDZR2 was one of the rudest person at at&t if the client likes people like that working for them they are going to loose alot of money and customers this manager did not offer me anything did not try to help me fix the issue all this manager said was I can put another plan on ur acct that can back date but it will be more money I dnt want to pay more money wen I've been on this same plan for a year I've done the same thing till this day I asked the manger to look at my prior history and she denied to look all I got was no I'm not ganna do that is there anything else I can help me you with cut me off and just didn't want to help me at all. Well you just lost a customer and I have family and friends that use this and I will recommend they go with someone else..and I bet after I post this it will be deleted but its okay I will post this everyday until at&t changes there attitude especially that manager Nicole ID# B8SDZR2. I knw nothing will be done because yall dnt care all u care about is scamming customers and yall are just money hungry
you dnt care about us customers all you care about is urself . Like I said I knw notng will be done hiit will just be he same rude and ignorant people. Do something about it and u won't loose so much customers..

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Bill109283
E. St. Louis, US
Jan 24, 2014 12:18 pm EST
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That number is no good. Apparently, Pat Albright retired a couple years ago. The guy who answered said he isn't a customer service rep and is unable to assist.

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GreatKarma
New Smyrna Beach, US
Apr 03, 2012 11:25 am EDT

AT&T suspended my email account without cause. When trying to resolve I went through various individuals, all of whom pointed the finger at another department, transfered me to various regions unknown and also disconnect me on various occassions.
Beginning at 9a today, I called the [protected] and spoke with Dawn (EW090S) who has some difficulty identify what was going on with my account and could only tell me that the email was suspended by U-Verse until I contacted them to migrate over to their new system. She set up a U-Verse account with the promise of expediting the delivery to 4/6/12 as I would not be available the following week on 4/12. She tried to activate the email account and could not and then forwarded me to Andrea in DSL Technical, who avoided giving me her ID and had the Doe in the headlight look, I am positive, as she said she did not know why the email was disconnect and she passed me on to the U-Verse team and it was their problem as they suspended the account. I spoke with Melanie (MP763U) who said she could not help and had to put me through the U-Verse technical and I went to Ruben (RV4806) who told me first that Dawn was not correct as they could not expedite the order and she mislead me. He also could not figure out why the account was suspended, we are not into 2-1/2 hours of speaking, holding and horrible music. I requested Ruben put me on line with a supervisor, which took about 30 minutes of holding to actually get a person - Teo (DB137J) who stated he could not help and forwarded me to technical services for DSL Customer Service and I got Mark (M121C) who put me on hodl for quite a while and after determining he could not help I was forwarded to Juan (JR633Q) who stated the email was cancelled by their computer system without reason and he was not sure why it was deactivated. He put me through to Steve at Tier II Technical support (RP079B) who thought I had a billing issue and he had me confused with somone else and blamed Juan for giving him the wrong info. Then we went to Alice (AH038X) who added more to the hold time and i was transferred to David, who again wanted to transfer me to Web Services, where he forwarded me to a beep and a disconnect. by 1:45p I was very angry, upset and now planning on cancelling the internet service. I was amazed that even though I taken down IDs, no one could get me back with anyone I had spoke with. It was like the telephone game on steroids and the story one passed on the the next had a fortitude of errors and misinformation, all having nothing to do with my issue. We are not at 2:22p and I still do not have email and am told I have to wait for 10 days to get to my account, which has all my bills, business contacts, family, friends and work information I have to put on hold. The numbers above are all disconnect. This is rediculous. This is not customer service, nor consumer friendly and change is evident.

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4:55 am EST
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AT&T poor picture quality

A very professional and efficient technician installed ATT Uverse TV, Internet and Phone service with the U300 package. I used to have Dish network and comcast cable services at the same time (prior to Uverse). It was exactly 1 week now and everytime I turn my TV on, the Uverse HD channels look likeDish Network's standard definition channels. Uverse does not even come close to the picture quality of Dish satellite. I made the mistake of cancelling both my Dish Network and Comcast cable (for the Asian channels). Very poor picture qualities. I am wondering whether the set top box (Total DVR, ATT calls it) is REALLY AN HD RECEIVER or just an enhanced definition one. Also, I noticed that their connectivity to the 3 TVs (1HD and 2 SDs) is via ethernet cables. My family and I are not happy at all and I feel I was misled to believe ATT provides better viewing experience. I dread the time when I am going to call ATT to cancel the TV service and be slapped with a hefty early termination fee . So think twice before getting this service. The music channels are mediocre too.

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Alden168
, US
Sep 27, 2015 2:14 pm EDT

I have the same problem, after leaving directv and previously with Verizon. The system or receiver that att is using is far worse. I switch to local channel and you can not see the face of the person clear. I watch HBO and the picture comes out on a box type. I believe att is using a very cheap receiver that is not capable of handling higher resolution.

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9:39 pm EST
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AT&T fraud

Spoke with Connectech about some problems I was having with my internet connection. I was informed that if they could help me, I would be charge $99 but if they couldn't, I wouldn't be charged. The technician that I spoke with was unable to help me so I 'assumed' that I wouldn't be billed. I received my bill today and I was charged. Called and spoke with supervisor 'Joseph' and he said that because I spent time on the phone with a tech that I would be charged. My question was/is 'how would tech know whether or not he could help me if he doesn't spend time with me on the phone'. Bottom line is, you will be charged no matter if they can help you or not. What a scam! They need to tell everyone that calls that they will be charged regardless if they will be able to help you.

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Markdark666
N/A, US
Mar 04, 2011 1:14 pm EST

As of 2011, AT&T Connectech technicians are not allowed to tell the customer that appointments are limited to a maximum time of 30 minutes over the phone. The subscription department lies to the customers just to sell them a subscription. They tell the customers that the technicians can connect to their computer with no Internet connection and even if the computer is turned off.

The technicians are obligated to work on 2 or more appointments at the same time by phone or chat. They are also expected to complete 2 or more appointments per hour. The customer will get hung up on 20-30 min into the appointment no matter how much or little has been accomplished, and the time starts at the moment that the technician answers the phone. If the call is a no Internet connection, the call will be ended at 20 min with the customer being either hung up on or transferred back to DSL support. If the call is not a no Internet connection, the call will be ended at 30 min with the customer being either hung up on or told to call back. This is because at 20 min into a call, the technician will be rudely harassed, distracted, interrupted, and threatened with termination by a supervisor via their instant messaging and chatroom system until that call is ended.

To them, you are just another appointment number to meet their quotas with the goal being to take as many appointments as possible per hour. In fact, there are weekly competitions for prizes with respect to the aforementioned. It's not about customer service; it's about numbers and quotas.

The subscription plan has an early termination fee of 10 dollars per month until the yearly subscription billed at 15 dollars per month ends for them. The other non subscription services have a 5 day warranty and cover only that specific issue, and anything else will require purchasing yet another service.

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AT&T scam

I just wanted to share the horrible experience I had with YellowPages with all the small business owners that looking for ways to grow their business and are thinking about using AT&T Yellowpages Advertising Solutions.
I signed with YellowPages Pay Per Click Program for $850 per month, thinking that was reputable company and that I can focus in running my business. I was wrong! Not only do I feel that I was scammed, but also humiliated and insulted by a group of people that are hiding behind a large corporation. Among other misleading information, the sales person told me that I will get at least a 20% conversion rate for my clicks. Almost 4 months into the contract and 900+ clicks, I have received 2 request. I tried several times to work with the sales person, who will not get back to me in a timely manner, and when he did will tell me that he’s working on my account(now I know this was just an strategy to keep me busy for a while)I was very honest with him and I explained him that as a startup I was putting all my marketing budget into this program, he promised that his program will work and even if it didn’t YellowPages will stand behind their promise to deliver or work something out with me.
After months of the same story, I tried escalating the issue to his supervisors, thinking that because is beyond insulting that his sales people employe blatant lies as a technique to close business, as a manager will turn around and do the right thing. I was wrong again!. The manager told me that YellowPages cannot guaranteed conversion rates under the marketing program that I bought, and I was probably confused (he probably thinks because I have an accent I cannot understand English), He said that he will be willing to swich me to a program that has a conversion rate but that is more money! Even after I provided proofs that clearly shows the used deceptive methods of sale, they will totally ignored me and refused to released me from this contract and refund my money. Instead I received a collection letter from YellowPages, not even under my or company’s name, how it shows in the contract that I signed, but my husband’s name that has nothing to do with my company or signed a contract with YellowPages. I find disgusting that a large corporation is so willing to ignore its customers and to treat them like they do not exist. Please think twice before signing a contract with YellowPages.

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AT&T cost of phone $19.00 upgrade, taxes $47.00

August of 2009 purchased iphone 16 gb model# a1303 fcc id bcga1303a ic id 579c-a1303a @ apple store, northridge ca. The phone cost $290.00 plus tax.I dropped the phone in water and damaged the phone.A technician at glendale apple store glanced at the phone and said it was unrepairable.There were no tests performed on the phone and no attempt to look at the internal parts of the phone to see if they were damaged, but i was offered to purchase a new phone for $200.00 and lose my unlimited internet service that i have on my old phone.I chose not to go for that unreasonable choice.

My on line search i found a refurbished one for $19.00 and $47.00 in taxes.I sent two emails to at&t the service providers customer service for explanation of how they come up with this kind of tax percentage i still have not received a response.

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AT&T poor customer service and connection issues

We have different problems with AT&T just about every month. For over two weeks we had NO telephone service. When we called them for repairs, they offered only an automated system and set an appointment about 3 weeks away. Our AT&T Uverse has problems about every month or two. For many months in a row our Uverse boxes were unable to download system updates and we would lose the picture completely. We had to unplug the modem/hub and each cable box to reset them. The process took about 20-30 minutes each time, including the reboot. Now we cannot download movies from our NetFlix instant queue. It worked great for a few years, but now it cannot download any movies. Similarly, my kids PS3 cannot download updates. I can't help but think AT&T slows speeds for competing products. Tonight when I wanted to chat with their CS, they indicated they had "limited" ability to run checks. It took at 5 minute chat to discover limited means NONE. Why can't they just say they can't help rather than make you ask for several items and discover limited means no help? They really s***.

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oclady1208
Mission Viejo, US
May 28, 2012 1:00 am EDT

I have a funny feeling the Cox Cable tech. was correct when he told me that I'll be returning to Cox and everyone does. If I don't get my $100 VISA card that was promised, I'll be going back to Cox. Connecting to the Internet was slow this morning, but now both laptops are running fine. Did the speed test and it's running just what I ordered. No problems so far. I'll have to check and see if the channels I recorded are there to watch. I've only had AT&T U-verse for 4 days now. Still playing around with it and comparing to Cox Cable.

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AndrewJenny
, US
Aug 14, 2011 8:20 am EDT

I had the same problem here in Indiana. The picture would skip and freeze every few minutes, and after about an hour it would just freeze for good and I'd have to reboot. The DVR recorded fine, but a lot of the recordings also had the freezing, so they weren't watchable.

Their customer service was okay (they sent a technician the next day), and he replaced the whole unit. This didn't help, unfortunately. I used their IM customer service, which was also quick, but they couldn't do anything for me (and they made me repeat all the steps I'd already done, which is a pain because it takes about half an hour). The next day I bought an antenna and cancelled my service.

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AT&T abuse of elderly

Our 93 year old elderly parents were signed on by doortodoor sales rep. of AT&T Uverse for a complete communication package whick requires computers, business phones, security systems etc. "Katherine" the sales rep. took advantage of elderly, hearing impared and frail elderly couple. Parents only have a TV in livingroom and a basic telephone service. Family cancelled services for them/pulled out and returned ALL Uverse equipment as required. After five (5) months of calls, letters and promises for refund to elderly parents NOTHING has been done. Finally put into the hands of TN. Attorney General, TN. Dept. of Consumer Affairs, Dept. Against Exploitation/Abuse of The Elderly, BBB of the all States involved and personal Attorney for collection of refund. Get plenty of lip service from very nice Executive Supervisors but no action. This has been very time consuming and extremely sad. AT&T is scamming the U.S. with heartless and cruel tactics to make a few bucks.

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pobarjenkins
Minneapolis, US
Feb 11, 2011 4:40 am EST
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If your parents are incapable of making appropriate decisions then they should have a legal guardian or caretaker.

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AT&T deceptive marketing practices

The AT & T U-Verse marketing personnel stated that the transition from DirecTV and AT & T home phone service and internet would be "seamless". While the television and home phone service transition has been nearly "seamless", the internet transition, specifically e mail has been a nightmare. We immediately experienced e mail problems, such as duplicate downloading of messages and persistent error messages when attempting to reply to e mail messages. When we called AT & T U-Verse customer service we were told that they do not provide technical support for user using the Microsoft Outlook e mail program. Of course, the marketing personnel never mentioned that the only way the customer can receive e mail technical assistance from AT & T U-Verse is to use the limited functionality AT & T internet web e mail portal. The AT & T internet web e mail portal is lousy, with little of the editing, copy and paste, graphics and other capabilities common to users of the widely accepted Microsoft Outlook e mail program. AT & T U-Verse technical support is more than happy to transfer the customer to a fee-based Advanced Technical Support Unit that will--for a fee--help the user sort out the Outlook compatabiliy issues. So, these creeps sell the customer a product that interferes with a perfectly functioning Outlook e mail program, and then want the customer to pay a fee to receive the help necessary to eliminate whatever compatibility issue they created. AT & T U-Verse should be prosecuted for fraud and deceptive business practices, for failing to make crystal clear to the potential customer that AT & T U-Verse will NOT support Microsoft Outlook or any other 3rd party e mail software. Had they done so in my case, I would never have purchased the service.

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AT&T tricked into automatically signing contract

I upgraded my phone 1 1/2 years ago when my older phone had died. I was upgrade eligible and looked at all the options. There were nicer phones that required 2 years contract extension. I did not select any of those phones. I selected a refurbished and cheaper phone. Now as I was trying to get out of contract, I am told that I automatically got signed into contract because I upgraded. It was not shown to me at any stage unless I had to click in some hidden corner of screen. Their product lineup and prices were completely misleading. Now my phone is completely unusable and they are telling me that I can get an early no-contract upgrade if I pay 200$ extra. I do not trust them. For everyone who is as naive as me in thinking that you can upgrade phone by selecting phones that do not require contract, it is a sham and lie that AT&T has put on their website just to fool you. If you want to sign a 2yrs contract, then fair game. So, do not let the * 2yr contract required under any phone stop you, since regardless of what you select, they are going to slap a 2 yrs contract on you anyway.

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jmp9999
Dallas, US
Jan 15, 2011 6:35 pm EST

I called back in September to add DSL service to my account. I was told by the rep that she could add call waiting and caller id and it wouldn’t increase my bill. I agreed to add both services. I then received the bill in October and noticed a charge of over $14 for the call waiting and caller id. I called customer service and explained that I was misled about the cost of the call waiting and caller id and that I did not want either service (I only added them because the previous rep said they would not increase my bill). Instead of removing the 2 services, apparently this second rep changed my phone service from the limited local calling plan to the complete choice plan. I did not request that he do this and he did not explain that was what he was doing. He also agreed to waive both sets of fees. I then checked my bill online and noticed that both sets had not been waived so I called again. I spoke to another rep who eventually agreed to waive the second set of fees. He also removed the call waiting and caller id features and switched my service back. I then received notice in the mail that there was a fee for changing the phone service. I called AT&T again and spoke with a manager. I explained to her that I did not request for my phone service to be changed and the experience I had with the caller id and call waiting. She stated that there was no additional fee. I then got the new bill and saw that I was charged a fee for changing service. I called back and eventually got that fee waived. I finally decided to cancel my service because I was dissatisfied with the company. I asked for both my phone and internet service to be disconnected on 12/31/10. By the way, I was also told by that rep that my phone service had not been switched back to the limited local calling plan. I received an additional bill which I paid and then I received another bill with a credit for the phone service and a full month charge of $14.95 for internet service from 12/27/10-1/26/11. I called the AT&T and the rep said the internet service was disconnected on 1/6/11 and that he would waive the additional charge.

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AT&T at&t is a rip off and their customer service sucks

I called to switch my internet out of my husband's name and into my name, because they said I had to in order to combine our internet and wireless service into one bill. They made me start my contract over and charged me for the first month and half (which is standard of a new contract in most places). We had been paying $30 per month prior to this and they claimed that they had a promo price where I would get my first year for $20. This sounded great to me. After receiving my first couple bills of $40 I called to complain. They claimed that this was only for the first few months and that my $20 payments should start now. Two more $40 payments came due. I called back to complain again. The lady was very nice and claimed I was entered under the wrong promo code and that she would fix it, and I would get credits on my bill. She offered me a new deal of double the internet speed for the same $20 rate. I told her that was offered last time, but after I gave all the required info, the lady told me it wasn't offered in my area. She said I was too far from the tower. This new lady said that she was not sure if that was the case or not, but she could see that it is now available if I would like to receive it. I said sure. She asked if I had any other problems to address. I said I was promised a $75 prepaid card the last time I called to complain. I received a form in the mail 2 days after it had expired. I called anyways and never received it. She claimed that she would fix that problem and that it, too, would be credited to my bill. She said she hoped that I would end up with free service for the remainder of the year for all of these credits. I said that would be nice and asked what I do about the current charge of $40 (instead of $20). She said, unfortunately I would need to pay the $40 but insured me that I would be credited $20 of it, along with all these other promised credits. I felt like I was being fed a load of crap, but needed my internet for online schooling. I paid by debit card. That was last month. This month I called to check about my current bill due. Guess what is due? You guessed it...$40. Guess how my internet speed is? That's right...still not double. I know this for a fact, because I had just checked the internet speed of my pc prior to talking to them on the phone. It is still the same speed now as it was then.

AT&T are liars, thieves, and incompetent ###s. They apparently hire pretty much anyone off of the street, regardless of their intelligence level. Either that, or they do not adequately train the poor fools or fall victim to their company, and just want to have a job like the rest of us. I wonder if fool their employees with empty promises too. Anyways, I am switching. If I am going to pay $40 instead of $30 for average internet speed, then I might as well pay an extra $10 for fast speed. I also should have never switched to their wireless coverage just to get a small employee discount from work. I had US Cellular. Biggest mistake I ever made. Their service sucks! Dropped calls, crappy phones, and poor customer service to boot. (I never did try again to combine our internet and wireless because I was so disgusted by being screwed over). I am switching to Virgin Mobile. At least I won't be under any damn contracts and forced to deal with poor service.

If you are considering ATT, don't. Run while you still can. I truly believe they only have the customers they do because they lie and because they took over Cingular (who sucked also). If you are gonna pay out the butt, at least pay out the butt for good service and good customer service.

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Thomas
, US
Dec 07, 2010 11:08 am EST

Bought a phone as an upgrade, had it for a month and it started crashing and would not hook up to the wi-fi in the house any longer. Had the technician check it out, told me to reset the entire phone which deleted all of my apps (paid and unpaid). From there, stayed on the phone trying to get info on getting an exchange for 3.28 hours. After I was told I would receive a replacement, I got an email a half hour later and it stated that they could not do it. So, let's just say that I am going to probably go with Verizon after being a customer for over 9 years. Done with them. I am disgusted.

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AT&T over billing

AT&T offered me a promotional price of $14.99 for internet service, but the keep billing me $45 every month. I have called and talked to them about it, they said that the problem would be corrected, and my account would be credited. No such luck they continue to over charge me. They did the same with my landline service. It was basic service, and supposed to be about $10 a month. I never got a bill even close to that. After cancelling my service they finally refunded me about $80. They should treat their customers right before they lose most of them.

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Feb 03, 2011 5:22 am EST

AT&T sucks, keep calling to get your refund. After all, if you owed them money they would keep bothering you.

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aquapeke
, US
Aug 24, 2012 12:40 pm EDT

We moved into our new house and ordered internet service from AT&T. $50 installation fee, $100 equipment fee, plus the monthly service fee. We were told to go to www.att.com/rewardcenter after 30 days of installation and apply for a rebate of $100, which we will get in the form of a visa gift card. The lady I spoke with knew I have no other AT&T services ordered, nevertheless she told me the $100 rebate was going to apply for us. I have been waiting and I can not seem to be able to activate the reward on their site, so I gave them a call and I was told it only applies if I have cell phone service or cable service with my internet service. What liars! I was never told that when I signed up over the phone. I was told I would get the $100 rebate. It turned out to be a pricy internet service after all...

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jess35ks
topeka, US
Aug 19, 2010 12:35 pm EDT

I dealt with AT&T for 6 months. Every time I called they messed something up and then tried to charge me more. In the end I got a 1700.00 early disconnect fee because I was fed up with them. This company is the worst one I have ever had to deal with. On top of that they keep calling and asking if I want home phone service.

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Elissa
,
Jun 10, 2008 8:37 am EDT

I have never received my rebate on my Nokia cell phone. I never even got the form to fill out. I have called and asked for it to be e-mailed and sent. They said they would send it both ways and it has not arrived. The time is running out. I am not happy. My next stop is the Better Business Bureau!

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THOMAS CONWARD
CAMBRIDGE, US
May 23, 2011 4:16 pm EDT
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I REQUESTED HELP TO CUSTOMER REP AND ALL I GOT WAS A HIGHER BILL
IF YOU THINK I AM LYING TRY YOUR CENTAL SQUARE OFFICE IN CAMBRIDGE MASS IT WAS A TOTAL DISGRACE THE WAY I WAS TREATED THATS WHY I BELEIVE THESE ALLEGATIONS AGAINST AT7t
BEEN RIPPED OFF ON MY NEW ACCOUNT I REQUESTED A PHONE ONLY SERVICE THEY CUT ME OFF BEFORE I COULD PAY MY BILL THE CHARGED ME OVER 300DOLLARS FOR A SERVICE I HAD LES THAN A MONTH

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THOMAS CONWARD
CAMBRIDGE, US
May 23, 2011 4:09 pm EDT
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BEEN RIPPED OFF ON MY NEW ACCOUNT I REQUESTED A PHONE ONLY SERVICE THEY CUT ME OFF BEFORE I COULD PAY MY BILL THE CHARGED ME OVER 300DOLLARS FOR A SERVICE I HAD LES THAN A MONTH

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stelychou16
atlanta, US
Mar 11, 2011 12:57 am EST

I have the same issue. I called last month and got my account credited but this month and last month bills were way higher than expected. I was charged 37 instead of 19 and I really don't feel like calling them. I decided to wait for their collecting service to call me.

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genniesfur
Noneya, US
Feb 03, 2011 8:37 am EST

OMG - I could have written this post myself! I've been dealing with that *exact* issue since May of last year. One of their reps even changed my phone number, telling me that it would "reset" the promo and make it work (surprise - it didn't do anything but inconvenience me). I'm going to be reporting them to the FCC and PUC if it's not corrected on my next invoice. I suggest you do the same. Good Luck!

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Josh
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Jul 31, 2008 4:47 am EDT

Sir, we will be able to assist you if you call us about your rebate status. We have been in a slump for awhile regarding rebates but we are back in the swing of things now. If i understand you correclty you are wanting a rebate for your Nokia Phone .Ok well as long as it hasn't been past 90 days, we will be able to assist you in this matter. If it has been you will need to call the manufacter and tell them your IMEI number sir. This is located inside your phone underneath the battery area usually. If you have any questions please give us a call at [protected] M-F 8am-10pm EST. Nokia rebates range from 50-$100 rebates.

If you report this to the BBB, we will let them handle the issue and we guarantee you will not get any refund from us, until that investigation is over and we know the outcome. We reserve the right to charge you a fee of $50 for oour investigation teams inqury into your issue, so its's best you call us to try and solve the issue and don't them involved. Catch my drift, Sir?

Hope this helps you, and thank you for chossing AT&T as your wireless service provider and we want you to know you made the right choose!

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AT&T inconsistent speeds/poor performance

I have AT&T DSL Elite. Almost every evening the download speed drops to rediculously low levels. Elite is supposed to provide up to 6MBps but it regularly drops to around 1.5MBps and frequently to below 1MBps. I have had AT&T out twice and they claimed they corrected the problem somewhere in their system; but it just keeps coming back. Before I had AT&T DSL Elite I had AT&T DSL Pro and when I changed over and paid the extra money I learned several months later that they never changed the connection, even though they showed it on my phone bill. Never offered me a refund either when they finally changed it over. Maybe before AT&T adds any new "fastest in the USA wireless service" they can pay some attention to their existing DSL customers and fix their system so that it does not drop to such unacceptable levels.

Their only competition in this area is the cable TV company. Too bad nobody else provides DSL here in the Central California Coastal area.

I am at the point where I am about to monitor the speed continuously and start paying my bill proportional to the speeds AT&T provide.

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bob12345678
Chicago, US
Apr 10, 2011 9:39 pm EDT
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I have experienced the same thing here in Chicago. Extremely Poor DSL Service from AT&T! I have the Elite which is supposed to be "up to" 6Mb/s. Right now it is hovering around .47, but to be fair is usually around the 1.5 to 2.5 range (Both WELL BELOW 6Mb/s) They have supposedly come out and fixed it two times as well, but it still is terrible.
I used to have Comcast which was around 18Mb/s! Wow that was fast! I foolishly switched when Comcast raised my rate to $60+/month when I canceled cable (it used to be a bundled package) I was lured by AT&T's $19.95 special for Elite (6Mb/s down) with a one year contract. I guess that the joke is on me! Thanks AT&T!

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AT&T number porting

Watch out! AT&T will steal your toll free and local phone number if your not careful. And they will advertise your competition in the process on your dime.
This really happen to me and still is happening.
Times being tough, I was not able to pay my monthly at&t bill on time. The company issued a temp disconnect on the line. So, callers received "The number you've reached is temporally disconnected." for about two weeks. Then when I called in to forward my toll free number to a new number, the next day AT&T disconnected the line and ran an advertisement you'd hear when you called my toll free number that directed callers to my competition by announcing: "At no additional charge AT&T can help you find a similar business in the same area since the number you called is not in service. Please stay on the line for alternative businesses. I have three similar businesses. Your call will be automatically completed after your selection. Press or say "one" for " insert name here" located at 1234 anystreet, in St. Louis MO press or say two for "insert name here" company and press or say three for " insert name here" company. press or say nine to repeat this list. I no longer have control of my 800 or local phone that I've had for twenty some odd years. Needless to say, I've filed my complaint with the FCC by filling out the 2000B form. As far as I know AT&T is the only company doing this, but then, what dd you expect?

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Madlyn Hilton
, US
Feb 05, 2011 3:06 am EST

Technician did not show up for arranged appointment. Contacted customer service was told he was running late and would be there within 1 to 1 1/2 hours. Did not show up. Contacted customer service and was told the next available technician would show up and a supervisor would call me to discuss their investigation. No technician no call from AT&T. Contacted customer service was told my order was scheduled to be completed. Still no call no show. I made appointment on January 3, 2011. Was told first available was February 4th. Apparently there is no reason to believe this company has changed despite repeated consumer complaints. At least 5 different people I spoke with today indicated their goal was to make me a satisfied customer. I wonder what they think that means.

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AT&T misleading promotion

AT&T cellular representative offered a bundled package which would include cell phone bundled Uverse (HDTV, land telephone and internet)
for $60/month less than we were currently paying for the services. We could have a 30 day trial with no contract and a money back guarantee.
We signed up and had Uverse installed, Then we found out the cell phone was not part of the deal. The Uverse HDTV picture was not as good as Cox cable which we had prior to trying Uverse. The day after Uverse installed, wireless didn't work, e-mail didn't work and our fax machine would not send or receive faxes. Countless hours on the telephone with ATT and lot of empty promises of when things would be fixed or would not be fixed. Finally after a week of haggling ATT got some things working. E-mail I finally figured out how to fix.
After that we decided to go back to Cox Cable and back to ATT land line and DSL (Internet). We needed to get back to exactly where we were before joining the class action suit against ATT/Uverse.
Then we experience two more weeks of hell trying to get back to where we were. Again countless hours on the telephone, listining to recorded messages, repeating names, pin numbers, address, problem. Again empty promises of when services would be re-instated, when technitions would be schedule. Finally got back ATT land telephone and DSL.
Cox cable for no charge came out and straightened out the re-arranged co-axial cable mess ATT had left behine and got me back on Cox cable.
Be carefull when you decide to change from services you are basically satisfied with in order to save a buck. Get the price of every nut and bolt and all fees and taxes if possible. Also, consider companies that have local customer support office. ATT's installers may be local, but all customer help is long distance with 800 numbers and lots of hassle, lots of sweet "I'm so sorry talk" and very slow action.

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Stupid people you are
no where, US
Jan 23, 2012 9:44 pm EST

AT&T Uverse SUCKS! Wished I'd never changed to them.

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AT&T terrible results

was feed all the right lines by the salesmen from ATT, twice on the phone and twice metting face to face, the service i'm paying for to drive people to my website & gnerate phone calls has been a disater for the price i'm paying.when i call or e mail i get the same run around time after time, we have to try this and then we'll try that.bottom line its the worst money iv'e ever ever spent in my life.have 5 more months with these crooks.must br nice to have a licence to STEAL !

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IMPdancing
Apex, US
Jan 29, 2011 2:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

Depending on your target audience's age, you may find purchasing an ad on FaceBook to be more advantageous. Another suggestion I make to small business owners, place business cards with your web address in the Chamber of Commerce. Attend BNI meetings if possible, (Business Network Internation) take the cards to hand out to other business owners. If your product dovetails into another person's product line (for example: I sell tires, you sell rims) then have the other business owner advertise in their business for you. A simple one-time cost of producing a colorful poster that helps their customer turn and find you is worth the investment. You can return the favor. Handshake deals are often better than ad monies. Good Luck to you!

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5:43 pm EST

AT&T extortion! forced me to switch to new data plan w/overage charges

In the month of May 2008, I entered into a service agreement with AT&T wireless to receive internet service by means of an air card. This agreement was for unlimited access. No overage charges would apply for use that exceeded 5 gigs per month. For the past 10 months, I have not had an occasion to use the air card at all. In the month of January 2011, my work has placed me in an area where it has been necessary to use the air card extensively. On January 15, 2011, I attempted to utilize the air card and was prompted by a pop-up information box to call my provider. The information box stated "to avoid excessive data usage fees, the service has been suspended. Contact AT&T at #611". The number 611 is the AT&T wireless customer service number. I spoke with several persons including someone who identified himself as the mobile PC manager. I think he stated that his name is David. He advised me that AT&T no longer offers the service plan that I entered into in May of '08. He stated that I have exceeded the 5 gig per month limit. He stated that under my current plan, there are no overage charges applicable. He added that the suspension of my service will remain in effect indefinitely unless I exercised one of two options. First, I can discontinue my service with AT&T. Secondly, I can switch to the new data plan wherein I agree to pay overages in excess of 5 gigs per month. I asked the representative if my service would be restored at the end of the current month billing cycle if I did not switch to the new Data plan. He stated that it would not. He reinforced the fact that the service would continue to be blocked indefinitely unless I switched to the new plan. Due to my present work demands and the need for internet service to be restored immediately, I agreed to the new data plan. This feels like extortion to me. I think that AT&T is not honoring the original service agreement and is forcing customers who have older and better valued plans to switch by suspending service.

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AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.

AT&T also offers competitive pricing, which has been a significant factor in attracting and retaining customers. The company's plans are affordable and offer excellent value for money, making it an attractive option for budget-conscious consumers.

Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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Website

www.att.com

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