AT&T
reviews and complaints

Contacted at&t for phone and internet services. We were quoted $79 dollars per month for unlimited package and excepted. First monthly statement was $102 which i paid thinking there were extra charges for installation. Next statement was almost $200 that got me on the phone. After numerous calls to at&t with all customer service employees are busy, i finally got a rep. They told me the extra charges were for phone repair, which there were none. The services they were refering to was our line went dead & we called to ask why. Within the hour, the line was back on. Later that day a note was hung on our door that our line had been checked and no problem found. I was told that i did not have a service contract so i would pay. After numerous calls with no result, i ask for and talked to a manager. He said he would remove the service charges & check into why my bill was higher than quoted when we subscribed for the service. I also agreed to a $6 a month service charge to keep this from happening again. This months bill has just arrived with the same overcharge and still having the service charge the manager said he was removing. I cannot believe how inapt this company is. It is a nightmare to attempt to contact them to no avail. They appear to place themselves in a position to disrupt your service and charge you for reinstating it.

Ever tried to pay your dsl bill with ATT when you dont have your landline? Using my cell also from ATT I call the dsl number listed the autovoice thinks im calling about my phone so going to rep. they tell me this is phone you need to call wireless I asked for the number same one I have I ask can you just tranfer me and explain what kept happening no she couldnt do that but she could transfer me tech support maybe they could. or I could pay online well I had already been online get everything typed in and asked for a number enter one on my bill nope they have to send you your number by MAIL make take up to 2 weeks?I just kept calling back finally they got me the person I need and I started auto withdrawl...

at&t is pathetic. We have had home phone service for 35 years and I've been calling for at least 4 months trying to get it fixed. Customer service does not exist with at&t. They absolutely do not care. I was told last night that we had service for 35 years and I was ready to disconnect. The response from at&t was "we can do that". I told the rep he was rude and sarcastic and had no idea what customer service was. When we had bellsouth they were local and actually got any problem fixed within a day. Now you have to wait at least a week before they come out and if they don't fix the problem and you call back it then takes another week. This goes on and on and on for months and months and no one at at&t cares at all. I asked for a supervisor and he said I'm as far as you're going to get. I demanded for the call to be escalated and he put me on hold a long time and when he came back he said there was no one available. Then he said all he could do was send out a technician. I told him we had at least 20 technicians out already and he said there was nothing else he could do for me. It truly blows my mind. Whatever happened to the wonderful hometown phone company. at&t does not deserve to have any customers and I hope in the very near future that they don't. It would be a pleasure to see them go down in history as the worst phone company that ever existed.

I never thought I would join others by giving my BAD experience. ATT has ideed become impossible and not at all customer service oriented anymore. Today, as I was trying to pay my bill according to me most recent bill, and payment was not even due for 12 days later - I could not complete the call with the bill paymment over the phone (it could not recognize the payment, even though I tried several times, subsequently I waited for a live person. I paid with a credit card, got my reference # and told me I had a zero balance. He then told me that my service had been disconnected the day before (I did not know that since I used my cell to call), however, he said he would transfer me to customer service and the phone would be immediately reinstated. Guess what - 5 hours later and speaking with at least 15 "customer service and or so called supervisors" I have gotten nowhere. In fact, they tell me I can't get my number back and have to get a new number. This is not what I want after 20 years with the same number. I have also been told by several of the 15 people I spoke with that I was given the wrong information and I should get reinstated, however, they connected me again with someone that said "no, can't have the number back". I then asked what their proceedure was about storing the phone number (like other providers do)? They agreed they do that too (especially, since my phone had been disconnected for only about 24 hours), alas, still were unwilling to get me reinstated unless I get a new number. At this point, I really did not know why I was disconnected, granted I did have a past due charge on the current bill, but I paid the entire bill, not even due for 12 more days, no notice to shut off the servi ce or warning.

Anyway, I finally spoke with someone who truly looked into what happened, but couldn't help me and by that time all offices were closed, so I am going to try again tomorrow. When I first signed up with ATT years ago, I had a bundled service for local and long distance. Apparently, I was now told ATT detected that we were not using the long distance service (true) and decided to pull the plug - along with the pulled plug went my entire phone service. No one at this point at ATT is willing to help, they will not transfer a call to a supervisor, or higher up.

If I have to get a new number, it certainly won't be with ATT. Having used ATT for many, many years, I have resisted offers from other companies even though I could have saved money by awitching, I was happy with ATT's service - guess what? I am unable to make recommendations ever again, they don't care...and I am sure I am not alone in my complaint. At this point we also have 2 cell phones with ATT, also for many many years, and if the slightest issue arises, ATT will be dust for us (so far the cell service has been good).

AT&T SUCKS. I had the phone and DSL and I paid by credit card until I closed my bank account. I called and told them that I did and continued to pay with money orders every month and then I get a letter saying that since i did not pay for the DSL service with debit card that they were stopping the service. Even though it was paid for they shut the DSL off, and still charged me on the next two bills for the DSL service.

I agree with people who say customer service people are rude and non-caring. I wanted to get u-verse and internet connection as a bundle and wanted to add my wireless phone bill. I got no help, waiting for 15 minutes to 45 minutes for someone to add more rude behavior. I can remember when ATT had customers service people that were kind and caring but these oversee customers service people is like a run-away train! I am second guessing that this is not worth the
hassle, stay with TIME WARNER CABLE and pay more for services but never have they made me feel so bad. There is a difference between wireless customer service, they had not been rude just unsure about products, etc. I will be keeeping my cell phones until they become unreasonable.

To whom, i just paid my bundle account home phone, dishnet and highspeed internet bill with my creidt card and did, nt get a comfirmation number from an embarq repersentive, he told me that the system was down, i told him to use my creidt card as debit and he used it as credit, my credit union shows that the payment is pending and my dishnet work is not on then embarq telling me its not showing up in the system where i made a payment. Mrs.Cherry Crawford

I called ATT re: internet service3 months ago.[June '08]. I was told that I could not get DSL @ my address, only Dial Up. I talked to 3 other people on the phone and have never dealt w/ such ineptness from any co. before. I ended up asking for dial up just to have the internet. I was told the man would come to install a few days later. When he came he told me I COULD get DSL & he would set me up for someone to be in touch from that dept. Subsequently, I got the kit delivered and got on DSL.
This month, [Sept. '08] I got my monthly bill from ATT for the DSL, but, in addition I found a charge on my credit card for dial-up. I called the no. on my bill and was told I would have to give the name of my favorite singer in order for them to take that amt. off my credit card. I didn't recall any code from my earlier conversations w/ setting up my internet w/ them. They refused to take the responsibility for their irresponsibility in illegally charging me for no service rendered. I even talked to the manager and she refused to take the 22.95 off my credit card also.
This is the only phone service available in my area. Otherwise, I would get another service. It's very frustrating to know you're pretty helpless to do anything but accept their obvious lack of customer courtesy & it appears to be an illegal act, in my case...receiving money for services never delivered.

Don't use AT&T Home Entertainment. They owe me a refund and I have been trying to get it since August of 2007. This month will be 1yr since I disconnected my service. I have called over and over. I was told that they would call me back and they never did. I never seen such bad customer service. I'm searching to find out how I can file a complaint / investigation with their regulators.

AT&T As well as most of the boradband companies are horrible.
We pay for a service and the amount we pay is based on the speed throughput, yet they refuse to warrant the minimum speed that we are paying for. They hid it under the cloak of "numerous different factors". These "numerous different factors" is really 1! and that is OVER SELLING bandwidth.
They can sure limit your bandwidth but they can't define and allocate the bandwidth. The steps are simply 3 other lines in a Cisco router for the IP address we get!
THEN I try to get new service in my business location, I just wanted Local service (the most basic available) and DSL service. When I get to it, it tells me my bill will be $76/month. I get a call a few moments later stating that they cant do it because the address is a business. I told them what does that matter I do not want all the extra business stuff. SO I go to the business side and the SAME exact service is now costing me $154./ month!
WHAT IN THE WORLD!

I attempted to make my life easier by switching from Comcast to ATT. Since I did that my phone service or I should say lack of it and any help has been amazing. I am really angry and at my wits end. My non-service started on Feb 16, 2009 and has not worked for more than 5-6 days without regular interruption. The service men have come to the house, but nothing got fixed without 3/4 service calls each time. All during that time period I had no phone sevice.It is now 4/1/09 and once more I have no phone service. I have been told by the "customer service" agents that it must be my equiptment (which never went down with Comcast) and that I should purchase a warrenty from them to take care of any problems.
Last night 3/31/09 I called and asked to talk to a supervisor. I was told that he was on the phone with another customer and he would call me withen the hour. Four hours later I called back and complained that I had no call back. Finally the "manager" and I talked and he told me the same thing as the customer service agents. Someone would be out to my home in 5 days-sorry, and there would be a charge if they had to come inside, and that I should purchase the warrenty. In other words I got nowhere with someone that was not in authority.
I have felt since there is no phone service for another 5 days that I should not have to pay my phone bill because of all the non-serivce I have received. All I want is a phone that works!

I was told I was given a $100 cash reward for ordering my phone service and dsl equipment. When I get on the websight to retrieve my reward it skips the "3 simple steps" in order to receive the cash.

At&t needs training on customer service

I am having similar problems transferring my phone and internet svc as well I am on week 3 and ust told that they do see a problem but if they send a technician it will be $55 for first 15 minutes...i wil be calling their complaint# tomorrow [protected]...wish me luck

had bought a Go phone last month and had activated the same on 13th October 2008, I got the phone + gophone card of 50$ value with 10$ bonus for the activations in that period. Eventually i got a nice deal with 60$ time.

After I recharged the phone, I started noticing the problems while speaking on the refurbished Nokia 2610. It was a bad instrument as I was not able to hear the other person clearly on this phone ; and since here you usually buy the phone + connection together, by the time i realised the phone was bad i consumed 1.5$. To cover up for the business I spoke to T-mobile and ordered a new connection, as poor connection causes me a loss in my business.

I was pretty sure that this money was to be returned by AT&T (barring the 1.5$ which i had consumed so far); I called up customer care and they spoke so redely to me and said that the talktime cannot be returned.

Reason why i had to go through the pain of ordering a new connection is due to the phone which was promoted by AT&T and evenually I could not use my talktime with this phone. Please suggest as I am searching for the appropriate consumer forum to help me here.
All I paid was 40$ plus 3 $ taxes and I want this 43$ back., because of this bad instrument or whatever reason (may be the TA&T) connection at Arizona; I have still not been able to use the talktime which is valid till 11th January 2009.

I am raising this concern with other consumer forums as well,
All i want is my basic money to be returned.

My AT&T no is : [protected]
Order Number: [protected]

Thanks
Amit Khurana

I requested a copy of my January-June 2006 statements back on August 28th, 2007; and to this day I have yet to receive the reprints. I have called by different unit managers telling me that the order for the reprints were put in and that I'd have them 3-10 business days. Well, like I said, to this day I have not received them. I've been a customer with AT & T since 1997, and I don't think that a loyal customer should be treated this way. I would like to know if there is anyway I could get my reprints before the year is out (which would be next week)?

I am in week two without phone service (home) and living through the identical problem listed above. I consider myself reasonably intellegent and resourceful, but this issue has me as frustrated as I've ever been. I too have spoken with Victor twice and to several service support people in India- only to be told "they are overwhelmed" and "the problem is beeing reviewed". We've used over 4 hours of cell phone minutes- 21/2 hours with at&t customer service. This problem has me worried for the first time in my adult life. I would like to communicate with others experiencing similar problems.

I contacted AT&T and had asked that my modem be replaced due to problem with intermittent internet stoppage. AT&T advised me that they did not give free replacements thus any replacement would be charged to the customer. I was told that since I had the same modem for over 10 years, problems that I was having was expected. They advised me that I had the option of purchasing from them or I could purchase one myself that was compatible at the local electronic store. I then advised them that I plan to purchase a new modem at the local store and would be contacting them later to get it set up. At no time did I asked to have them come to my home to check on the lines. Several days later, I found a note on my front door that they had come to the house and having not made any contact with the residents that they inspected the line going to the house but found no problems with the wiring. AT&T had charged me $60 for the service fee that I did not ask for on the next billing.

AT&T has found yet another way to steal money from people. We bought a pay as you go phone from radio shack (an authorized dealer) instead of monthly minutes you're supposed to add money when your account gets low. They don't inform you when you buy the phone and add your original deposit that after 90 days if you don't add money they completely take all of your deposit... in my case $31.00 in other cases this could be $500 or more

You wont find this information on the packaging or anywhere inside the manuals... Even worse, they will argue and lie on the phone about 'company policy' not allowing them to return these credits they stole.

I understand cell company's not returning unused minutes but these Go phones are not under contract and the terms and conditions should be clearly stated BEFORE you have made the purchase. AT&T must be getting millions in extra income by this new scam

P.S... Michelle Arnold is the customer service rep. there that lied to me.

Many months ago I was checking my phone bill only to find that two different companies or scammers had sent charges to my phone company and they in turn charged me. I never ordered either of these two services and was lucky enough to get them reversed eventually. The phone company reversed the charges immediately after I called the two companies. Now one of them is showing up again and I again called and gave them an ear full and they told me that I had ordered this service on the Eversave website which I did not. She said it would take a month or so to get the charge reversed and gave me a confirmation number. I don't understand how a charge only takes a few days to show up on your bill, but when it is going to be reversed it takes a month or so. They are listed in one place as ENHANCED SERVICES BILLING, INC., WITH A DIFFERENT PHONE NUMBER OF [protected]. Watch your phone bills as the agent Dae in San Diego, Ca. refused to reverse the charge even after I gave him the confirmation number. AT&T is not watching out for their customers nowadays it looks like. They are fast to bill improper charges, but drag their feet when it comes to reversing those charges.

In reviewing my AT&T bill for landline phone services, I saw that I was charged for “Voicemail Mo. Fee”of $19.95 as a third party charge from Advance Benefits, Inc. billed by Enhanced Services Billing. I did not authorize this charge and did not have any voicemail service. Rather I have always used a telephone answering machine to retrieve messages. The unauthorized charge has appeared on both my Nov. and Dec. bills.

In reviewing my AT&T bill for landline phone services, I also saw on the same bill a charge for “InternetAccessMoFee” of $14.95 from Transcendent Corp also billed through Enhanced Services Billing. I did not authorize this charge and I use another internet service so I have no need for a second internet service. The unauthorized charge has appeared on both my Nov. and Dec. bills.

When I complained to AT&T about both charges the AT&T phone rep advised that AT&T could not reverse the charges and my only recourse was to complaint to the Advance Benefits and Transcendent Corp.

In February of 2008, I informed AT & T I was canceling my service with them..they had raised there rates considerably from what I had signed up for. I paid my final phone bill on April 4, 2008 over the phone via their automated phone system. I received a confirmation number for my payment and considered everything finished. One month later I received another bill showing a returned check and returned check fee of $25. along with the original balance. I contacted an 'Ismail' at [protected] and was referred to the accounts receivable department where I again made a payment since my bank account had not been debited for the original amount. I was told that my bank had denied payment so I was liable for the $25. charge. I contacted my bank and they said they absolutely did not deny..there was never an attempt to debit my account.

Further I got a running account balance showing I had more than enough money to cover the automatic withdrawal on that date and beyond. I faxed the information to a 'Diana' at AT &T's accounts receivable department and was supposed to receive a phone call from a her letting me know everything was taken care of. I never heard anything more, either phone or in writing and assumed this situation was resolved. Three weeks ago, I got a harassing phone call on my CELL phone (that wasn't even connected with the account) from a collection agency demanding payment. I had to look through my old records and find this mess once again has reared it's ugly head. During the last week, I've spent another three hours on the phone getting bounced from department to department speaking to no less than seven individuals. One, (supposedly a supervisor) I had to wait on hold for 50 minutes to speak to. She admitted the mistake and said it should've been cleared up last May. Still, upon further contact and more hold time (30 minutes) this situation is not resolved. In the meantime, there is a collection agency reporting this and affecting my credit. I'm sure if I total my phone time alone with this, it has to be at least eight hours. This is ridiculous. I feel I should be able to charge for my time spent.

These companies charged my cell phone bill over sixty dollars.

I have been paying for call notes & didn`t know it or what it was. I called to try & lower my bill & they finally told me I could save $5.00 a month if I canceled call notes. I ask what call notes was & they said if you didn`t ans. they would take a message. I replied that I had an answering machine & didn`t need call notes & didn`t know that I had call notes. Check your bill or call AT&T & ask if you have call notes. I have been paying this for years, does anyone know how I can get my money back?

yeah same thing here! waited months before calling them for my 100 dollar mail in rebate and they said there must be a mix up in the mail because they had no record of it! and if they haven't gotten it by now they won't and they are unable to give me the mail in rebate. seriously i am VERY mad and wouldn't have wasted a 100 dollars on a router if i wasn't going to get it back! i sent my mail in rebate the same day i got my router! i should be on file and should have already got my mail in rebate!

Everyone I talk to says that getting the rebate is nearly impossible. I have been promised a $50 rebate and a $75 rebate because they couldn't get my DSL set up properly. My phone service was out for 6 days due to technician error.

Who will get this class action going? They should not be allowed to continue these business practices!

I had the same problem with AT&T. They told me my rebate expired. I sent the information in twice, due to the fact they said they did not receive it the first time. Now they won't pay the rebate. They transferred me from department to department like a lab rat. I can't believe there isn't a class action lawsuit. I'm going to end every possible service I can with them.

I signed up for long distance service. The phone was not turned on for several days. I called multiple times to get my service, I had different responses from different reps, finally they did computer test and determined that there was a problem on their side and that they will send some one to fix it. I waited that day, but no body showed up. Fortunately my phone worked some how. After three weeks they sent me $85 fee for some one to come and fix the service without my knower. I called the customer service to inquire why I was charged this much, the customer rep did not even gave me a chance to finish my statement, She just shouted that she will not wave the incurred charge. I done with ATT(Bell south)

After several hrs of frustrating time spent being passed from one dept to another AT&T fraud dept emailed me a letter stating that the account opened under my info was adjusted and closed, the amount of the adjustment did not match the amount they turned over to collections against me. Keep in mind this is an account opened without my knowledge or consent. They now are telling me that the amount of the adjustment is $114.43 and I will have to deal with Diversified on the remaining $12.33. They committed a crime against me and in my opinion, this is considered fraud. If it were an individual committing such an act, we would be punished in the courts and would have to pay a fine, serve jail time or both. This is no different than someone stealing another persons identity; the only difference is we are dealing with AT&T who apparently is exonerated from being held accountable for committing identity theft or other criminal acts against individuals/consumers.

I contacted Dish Network a few months ago, I spoke with a very nice, informative gentleman. He said in order to receive the discounted pricing he would have to run my credit to see if I qualified; I did. He then told me he had to transfer me to a "bundle expert" that would go over everything with me. Upon transfer the lady stated different pricing and different companies they would be partnering with to provide me service. They said AT&T would provide the land line and I objected because I have had service with AT&T for 7 1/2 yrs. I explained to her what the guy had told me, she said "he doesn't know what he is talking about, I am the bundle expert". My fiancé and I decided that because of her unprofessional rudeness, we would decline making any changes at that time and I told her this. A few days later, I received a call from an AT&T tech who was trying to hook up phone service. I told him I already had phone service, he was no to make any changes to my service or ph #. After speaking with him for several minutes, he said that AT&T must have gotten the order mixed up with another. It was not until yesterday when I received a call from Diversified Collections that AT&T had turned me over to collection on an account not only was NOT mine but for a ph # that was not even active. After 2 hrs on the phone with their fraud dept, they emailed me a letter stating that my bill had been credited $114.43 and they apologized for the inconvenience. I spoke with Diversified this morning and the amount AT&T turned over to collection isn't even the correct amount that was credited on this account.. Diversified said if AT&T does not adjust the correct amount that this account will be reported to the credit reporting agencies. How is it that ST&T can fraudulently open new service under my name and social # without my knowledge OR permission and then attempt to ruin my credit which is in very good standing at a 787 fico score? I didn't acquire this rating by being negligent. I have been advised to contact CPUC and the Federal Trade Commission office. What they have done is illegal/unlawful.

ATT has now stopped selling dish netowrk service, though our contract was just up. I have been on the phone for 20 days trying to ship this equipment back, they lie every time saying that it will be here in 5-10 days, still nothing. They lied about the price, ATT said 105.00 a month for phone, internet, and dish, it was never under 160 and even went as high as 180.00 a month. We finished out our contract and they owe us a 60.00 refund for a partial month. Ive been told by a few their waiting till after a 30 period to return the equipment and they they will keep our refund and bill us for not returning the equipment. Every phone call to them they lie and I have recorded every phone call to them. DO NOT TRUST ATT OR THE DISH NETWORK! Now a friend of mine has fallen to those offers of 29.00 a month and is going through the same thing. She is now paying 79.00 for 120 channels. RIP OFF. I have chosen to pursue this in a federal court.

wow! i too have been swindelled my at&t/dish network. i had simular service argreements as did you all. i also paid an extra 50.00 at signing to opt out of any early cancellation fees but dish network has but me in collections for 200.00 cancellation fee. i have written to the ftc and fcc but looks like class action suit is the only way out i guess. im not an attorney and it seems like we have zero rights and at&t /dish have all the rights and goverment in there hip pocket.

This is really getting ridiculous! I bought Dish Network services through AT&T and I didn't know they were entering me into an 18month contract. 5 months later AT&T solicits me to "upgrade" to their U-Verse cable service. How can they sell me a different service 5 months after they sold me an 18 month contract? I figured any contract would just be voided by them selling me an upgrade. Then the installers told me to throw out the dish equipment, they couldn't use it. Now Dish Network is charging me $800 for the equipment that AT&T told me to throw away! Also, a contract cancellation fee! I didn't even know Dish was a separate company from AT&T. I figured AT&T owned Dish. I'm going to have to go to court. Wish there was a class action suit!

Similar things happened to us. We signed up for Dish through AT&T. Dish was supposed to be free for a year, but we were billed for it anyway. My husband called and was told that the rep didn't sign him up for the right package to get dish free, so he was SOL. I called and the rep I spoke to cleared everything up, so I thought. Long story short, we are still getting billed for it, I keep getting shuffled around from one office to another and our dish got shut off for nonpayment. And dishnetwork won't deal with us directly unless we get things straightened out with AT&T. I filed an FCC complaint yesterday, but I doubt anything will come of it.

So where do you go from here? I've been battling them for over a year for an installation that never took place, after four missed half day appointments and over 20 hours on the phone and now I find they've damaged my credit for charging me for installation services I never got. How do you get resolution?

Well I certainly wish I had seen your site a few weeks ago. I signed up for Dish network through AT&T on the phone because of a flyer I was sent in the mail that sounded like a good deal. Many hours of phone calls later, not to mention emails, I have still not managed to get AT&T to bill me properly for the promotion I ordered. In fact AT&T can't remember their own flyer. Or that particular promotion. Which by the way was good sent in May 2008, and was for Dish network added to your bundle, sign up for a period of 2 years, at the rate of $29.00 for 1 TV with a free DVR, or upgrade to two TVs for 34.99 a month, no hidden fees, so said the sales person. I was to get money back in 3 installments, and it was for the America's favorite !00 Channels. I'm exhausted and angry. Bell South was a company with some integrity. Don't even ask me what I think about AT&T. Life has enough problems in it. I don't need this one. Oh by the way there is a $200.00 dollar fee if you cancel the Dish network before the 2 years are up. I can not believe I signed up to save money, and am getting less programming than I had before and paying the same amount of money. This is beyond absurd, it is evil.

The same thing happened to me my package included Phone Internet dish & cell for $99.00 (200 )channels + Free HBO when the dish arrived they had me signed up for 100 channels they charged an extra charge for HBO and Ciniamax with rebates for all instillation and 2 gift cards. None of this was true. My 1st
Bill was over $200.00 when I called to inquire why I was told well we signed you up for >>> Not what I ordered and guess what now you monthly bill will be $158.00 Not $99.00 Line charges $5.00 extra packages $20.00 extra box that was not free @ all $5.00 typical bate and switch. Their needs to be a class action suit against this kind of business tactic with the FCC involved.

I do not appreciate these stupid cards. We give them cash, they should be made to give cash rebates. A person cannot get all the balance that is left. That is more money in their over priced items as it is.

If you cannot use the balance on your card, you can take your card to the nearest AT&T store in your area and they will take care of the problem. I had the same problem. Rebates should not expire. It is unlawful for AT&T to do so.

Mine's sitting here... now I need it and it is past due. The scam is the process. When you give me a rebate, send me a check!

Doug Livingston

AT&T sucks first they make you jump through hoops to get the rebate. Then we use it once for an amount nowhere close to total and has been rejected everytime since. If I ever buy a phone from AT&T again I will demand the cash rebate if they won't I will buy it through Amazon they are cheaper any way.

I have received several rebate cards from AT&T (3 lines, 3 rebate cards each time (totalling SIX rebate cards)). ANd I have never had a problem. Each time there is the correct amount on each card and I have been able to use them any and everywhere.

The site I use to activate is att.com/wirelessrebatecard
AT&T is a reputable company, maybe you were using the wrong website, or someone in your family had already drained the card? WHo knows, but I have never had a problem and always found the cards useful. Im going to use a $50.00 card right now!

Totally agree. This is a really bad business practice of AT&T Rebate card. Basically, AT&T wish you either forget about your rebate money or not to spend it. It makes so difficult to get the money for the company. It is totally a scam and cheating. Sham on AT&T

THere is also a toll free number that you can call not only to check your balance, but to get a history of the transactions on the card as well.

it took close to a couple of months but we got our gift cards in the mail. i had no trouble using them. and when the balance of the purchase was over the balance of the card, it only took what was left on the card and had me use a different method of payment for the rest of the balance.

I totally agree. I used to be able to check my balance, and then the site moved. That's not cool that the cashier will tell us if there's not enough funds...kind of embarrasing and I will never spend down the balance completely.

I agree and a lot of places I go it is denied. Just go ahead and use it without checking the balance. It will let the cashier know if there is not enough on it to cover purchase.

How is it a person can change from basic service to a data plan, purchase a smart phone for 600.00 ( unrelated to the plan), pay 40.00 to activate, and then be charged an extra monthly fee simply because the expensive phone you bought and paid for is capable of utilizing the services you bought and paid for? What if you purchased a Kenmore refrigerator with an ice-maker, paid someone to hook it up, purchased the water it needed to operate, and sears wanted to charge you an additional monthly fee for the ice? Or say Buckle charges you a fee every time your teenager daughter uses the zipper on the 120.00 designer jeans she insisted on having? Your less fortunate friends/family don"t get a discount from the satellite or cable companies for only being able to afford 19-inch television. Think about it.

I had Yahoo AT & T High Speed DSL installed on 2/6/07. This entitles you to a $50 equipment rebate per AT & T. I mailed in my rebate coupon on 2/9/07. It said to allow 4-6 weeks for the process. Here it is May 7, 2007. I had to call these idiots a dozen times to ask where my check is. They told me they mailed it out on April 3, 2007. I informed them, I never received it. I called back to have them re-issue the check. Still one month later, no check. Today, May 7,2007 I called back again to ask about the whereabouts of my check. They had no record of the re-issued check request. They put me on hold for 20 minutes and said it would be reissued. Yeah, right! I'll be calling back in another week to ### about this again. Don't expect to get your rebate as they promise. You spend more time on the phone following up on the darn thing that its worth. Don't sign up for AT & T, it’s the worst service ever.

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I HAVE HAD MY PHONE SERVICE ON MY HOME PHONE DISRUPTED FOUR TIME SINCE IT WAS CONVERTED TO U-VERSE. THE LAST GUY WASN'T EVEN ABLE TO GET MY SERVICE BACK ON LINE. I TOOK A 4 TO 8 APPOINTMENT, HE CALLED AFTER 8 TO TELL ME HE WAS ON HIS WAY. HE "MESSED AROUND WITH EVERY THING, THINGS THAT PREVIOUS SERVICE PEOPLE DID AND THEN ALL HE COULD DO WAS BI-PASS THINGS BUT NOT FIX MY UVERSE. I ASKED IF HE COULD JUST FIX IT THE WAY IT USE TO BE, HE TOLD ME I NEEDED TO CALL ATT EVEN THOUGH MY PHONE DIDN'T WORK.

GETTING HELP ON LINE IS ON MENU AFTER THE OTHER UNTIL SOME GETS ON A CHAT LINE WITH YOU. THEN WHEN THEY CAN'T FIX YOUR PROBLEM AND NOT TELLING YOU THEY DISCONNECT WITHOUT A WORD. I HAVE A PAY AS YOU GO PHONE AND THE LAST TIME I USED IT FOR HELP I USED OVER 15 DOLLARS IN TIME AND DID NOT GET MY PHONE FIXED. IT CERTAINLY IS NOT THE ATT I STARTED WITH 40 PLUS YEARS AGO. NOW IT IS SOME NAME TELLING HOW SORRY THEY ARE AND HOW THEY WILL FIX YOUR PROBLEM. WHEN THEY CAN'T THEY JUST CUT YOU OFF TO START ALL OVER DIALING THAT [protected]

JEFF SINGER jeffnsinger43@yahoo.com just incase someone from att has some idea.

Have had AT&T high speed internet for a couple of years but have had no problem with them. However, I have a MAJOR problem with Yahoo.com which "powers" the AT&T internet home page. The home page has hundreds of clickable items for stories about politics, sports, health, etc. and it is all very well done. The problem is the "mickey mouse" amateurish programming of the "Back Arrow." No matter what material you may be reviewing, when you click on the Back Arrow, it won't take you back to where you were! Rather, it always takes you back to news headlines. This requires you to click-click your way back to where you were! There is no other home page that I have ever seen that has this dumb feature. I have complained to Yahoo several times about how this stupidity just makes me cuss, but Yahoo is completely unwilling to make any changes. In a way, I do fault AT&T for letting Yahoo get away with this primitive programming feature because I know AT&T could make them change it.
Joe Carroll

These pieces of ### call their stupid ### low internet a "high speed internet". WTF? Thank GOD I canceled mine the first week i got it and these ###s still were charging me each month for 3 months.
### AT&T. I am planing to switch all my phone devices to Time Warner. At least they are somewhat better than stinky AT&T. I will never get anything from AT&T again!

In February, 2010 I had AT&T install a wireless high-speed in my home. I had a problem with the USB wireless and asked for another. I got it and it worked. Later I talked on the phone with an AT&T woman who promised to upgrade my wireless from 12 megs to 18 megs at no extra cost. Wow! I jumped at the chance. Later I found that I would be charged extra for that upgrade. Evidently the woman was working, at least in part on a percentage basis and the more stuff she could sell the more money she got.
The free McAfee security is nice - I got this gratis for having the high-speed wireless installed. No problem here.

My nightmare is not only with ATT, but Cox, Direct TV. They all operate the same way. They have brought this country to it's knees, and I don't see how a recovery will ever happen. I don't know if this will post because I finally canceled my DSL today. I will not do business on the internet ever again. Amazon used to be good to deal with. Another nightmare. I now go to other stores to buy music. If congress can go after the credit card companies, why have they done nothing for what the corporations are doing to us? I almost got sick to my stomach today, between all the corporations abuse and the phillipinos, asian, etc. offshore who have gotten all our jobs. The recession recovery is a joke. I am not wealthy, as these are the only people that are going to survive. I am also not a politician. One of the things they do that(besides all their abuses) completely infuriates me, is they apologize, but do nothing to help you, but just take your money. It is astounding how the corporations have devastated so many people in this country and they have free rein to continue their practices.

I could add much more of my horrible experiences with AT&t. But you guys know it all. I tried to cancel the service and was told that I needed to pay $95. to cancel. Nice to know that with online business they can charge you anything. No more legal "sign the paper." No one to complain to, too decentralized. There is no accountability. I will wait until September when my "$95. contract" is up and go back to dial up.
They are the best local company. I used them for a long time. Okay, so it is slow, I will do chores around the house, make phone calls, etc. There is no way that I can see to fight them. Clueless, greedy, and cannot see the connection between these corporations and the economy.

Yeah, they are pretty on par though with all corporate customer service in the utilities/services sectors though. At least you have a decent not at reaching someone who isn't outsourced at some somewhat reasonable and accessible times of the day. And yeah, the way the corporations/banks, you name it, have nickel and dimed people, is a lot of the reason we are in the economic situation we are in. They sucked so much of the countries buying power out of the lower and middle class, that who has extra money to spend to keep buying what they are selling? Big money America, the farmer that overworked his land (the US consumers) until it was barren.

I definitely agree with a lot of people that at&t has a lot of problem with customer service line. I also have same problem that I actually stay on hold and get transfer from one line to the next, and have to explain the same problem to each person that i talk to. I have just got DSL high speed internet with at&t for about one month, and not a week gone by that my so call "high speed internet" lost signal. At the third weeks, it was down for 8 days because they can't find signal. They send out about 4 different techinicians, and got it fix. Two days later is up and down, up and down, up and down like a yoyo. I cannot even stay steady to finish reading an article on the internet.
I WOULD NEVER, EVER RECOMMEND AT&T HIGH SPEED INTERNET TO ANYONE. IF ANY INDIVIDUAL ASK ME, I WILL DEFINITELY TELL THEM, " STAY AWAY FROM AT&T; DO NOT MAKE THE SAME MISTAKE LIKE I DID, PLEASE."
I am stuck on a two year contract with them. what a bummer!

MI AMIGO (A) Y MI PAISANO (A), AT&T DSL ESTE MAL!

My internet high speed with ATT is only 24mps. This is not a satisfactory speed. I am changing,

According to the person I talked to today at AT&T their new slogan is "If you don't like it go someplace else". I'm paraphrasing just a bit there... the actual quote from their tech supervisor was "If we are not meeting your needs, there are many other providers out there to choose from". WTF? At least in the old days they pretended to give a ### about their customers.

Background: We notified AT&T on OCT 10 that we would be moving our office effective Nov 2 and needed our phone lines and Fixed IP DSL moved on that day. Perhaps trying to show us how efficient they are they cut our phone lines at the old location promptly at 8am. Unfortunately it was 8am on Oct 1 and we were left with no phone or Internet the entire last day before the scheduled move.

Phone Lines were up and running at the new location by noon on Friday Nov 2 as scheduled except... oops. Only one of the office lines and the fax line has dial tone. No second line and no dsl. Called 611 and after they mentioned 4 times that there would be a $95 charge if a tech came out and the problem was on our side of the dmarc and I explained 4 times to them that we had no dial tone on the line at the dmarc and that they had just set the lines up the previous day they said they would send a tech out the next day.

Next morning tech shows bright and early. diagnoses a bad card somewhere back at the switching office and assigns a new pair and bingo dial tone. He then checks the dsl line and after going back through his order ticket says there is no dsl order in progress on this line. When we ordered the change back in October we were informed that there may be a few days delay in getting the DSL provisioned at the new location because of our desire to keep the same phone number and IP addresses at the new location. OK, fine, we're moving and getting stuff set up so not too much actual work time lost... Well now it seems that their definition of a few days means 8 to 14 business days.

After calling DSL tech support number and playing pick the menu for 10 minutes and then another 10 waiting for a supervisor of the first tier script reader, it was explained to me that it would take the biggest tel-com company in the world 8 to 14 more days to move our DSL service a mile and a half.(In addition to the three weeks prior to the move heads up we gave them when we ordered the change).

So after all this we are still SOL on the DSL for at least another week and I am once more left all warm and fuzzy by how well we are served by giant corporations who care so greatly for each and every one of us little people.

I've had the same problem with att here in South Carolina.

I was reading your post and thought to myself, self, this is exactly my experience that I have just gone through with AT&T for my residential phone. How hard could it be to get a phone line changed from one location to another, apparently a month and still screwing things up. I would like to mention, I am now a Verizon customer. Never again will I use AT&T for ANYTHING..

I am looking into trying to contact someone above the ###s at the customer service number, because it seems that will be the only way to get anything accomplished. I called several years ago from my mother's phone and canceled her long distance service, at her request. At that point, everything went smoothly, the account was canceled, and she never heard from them again. Then, several weeks ago, she got a card in the mail stating that their records indicate that she is an AT&T Lifeline customer and that, beginning October 1, 2009, a $9.99 "minimum usage charge" would be applied to her account (which had been canceled several years earlier), so if she made calls that totaled less than $9.99, the difference would be added. Not a single long distance call has been made from her home phone for many years so, in other words, beginning October 1, 2009, she could expect to start receiving bills every month charging her $9.99 for absolutely nothing. Since I was the one that had canceled the service for her, she asked me to take care of it for her and sent me a photocopy of the card she had received. On September 24, 2009, I called the toll-free number on the card and the idiocy began. First, I went through three different people...all of them had the same heavy accent, but each had a different, very common American name (personally, I think it was the same person giving me different fake names)...and I got absolutely nowhere. Finally, after begging, pleading, and even screaming, I got to speak to a manager named Pat who, believe it or not, was actually American and actually knew what she was talking about. She checked my mother's phone number and verified that it had, indeed, been canceled several years ago, but she suspected that the problem was caused by some kind of switch at Verizon. She gave me a phone number [protected]) and told me to have my mother call it from her home phone. If Verizon had not done there part when the service was canceled, she would get a recording that said something like "Thank you for being an AT&T customer", but if the problem did not involve Verizon, she would get a different recording that said something like the call could not be completed as dialed. She told me that if my mother got the first recording, we would need to call Verizon technical support and tell them to "check the switch". She then gave me another toll-free number and told me that I should be able to use it to bypass all the customer service idiots and get directly to the managers. After taking care of everything with Verizon, I was to call her back and let her know. She also stated that my mother should NOT receive a bill but, if she did, I should then call her back and she would take care of it. As soon as I hung up from her, I had my mother call the 700 number and she did get the first recording, so I called Verizon. It took a while to go through the channels to get to technical support but, when I did, they knew exactly what I was talking about and took care of it right away. Although they told me to allow 24 hours for it to take effect, my mother got a robo call within less than an hour that verified that it had been done, and then she called the 700 number and got the second recording which provided further verification. At this point, I called AT&T again in order to let Pat know that it had been taken care of, just as I had been instructed. Unfortunately, I never managed to get through to her. In fact, it seemed that I was being passed back and forth between one female and one male, both with heavy Hispanic accents, who provided a different, very American name each time I was "transferred". Finally, the male claimed to be a "supervisor" (though Pat was referred to as a "manager") and said that he would update the record. Since it had become blatantly obvious that I wasn't going to be allowed to speak to anyone else, I simply gave him the information and left it at that, assuming that it didn't really matter because Pat had already verified that the account had been canceled several years before on AT&T's end, and Verizon had now verified that they had done their part. After all, I had already spent 3 hours on the phone that day between AT&T and Verizon, and I was pretty sick of dealing with people that I couldn't even understand. Soooo, fast forward to now. A few days ago, my mother told me that she had received a bill from AT&T. (The funny part was that it was for $14.95 rather than the $9.99 stated on the card she had received.) She mailed a copy of the bill to me so that I could call AT&T yet again and have them take care of it. Yet again, I got to deal with the same two people...one female and one male...who passed me back and forth until the male yet again (calling himself "Nick" this time) claimed to be a supervisor and refused to transfer me to anyone else. After I explained the entire fiasco for the umpteenth time, he said that my mother's account had been created in 1998 and had never been canceled...then he hung up on me. Needless to say, by this time I was livid, so I called back yet again. Of course, I first got the female (calling herself "Betty" this time), who did everything in her power to avoid transferring me to anyone until I started screaming at her and threatening to sue, then she finally transferred me to the male (who had now changed his name to "Clive" and was calling himself a "billing supervisor"). He, of course, reiterated that my mother's account had never been canceled and that she "had" to pay the bill. By this time, I was so angry that there was probably steam coming out of my ears, so I called him a few choice names and hung up on him. That, in turn, led me to the internet in an attempt to find out the names and addresses of AT&T's corporate officials and members of their board of directors. I haven't found that information yet as this was the first site found in my search results but, as soon as I find and verify everything, I will post it here just in case anyone else wants to take the same route.

Did this get resolved. I am in the same situation now. Any pointers will be appreciated.

ATT is scamming customers with long distance billing errors. The send you through hell to try to resove the matter with various people across the world for hours of re-telling the same story. I SIGNED UP FOR A $50 DOLLAR A MONTH PLAN. MY PHONE BILL IS $637 ACCORDING TO att.

Same thing with me. They mailed me my phone and no receipt was in box...only way to get rebate was with receipt so they said . They are a rip off.

i was spose to get a rebate and they told me i will not , i was told i will get a $50.00 rebate , when they told me that i cancled thanks jenny