Please read from former custormer
P.O. Box 1246
Chickaloon, Alaska 99674
I am a private customer, not a business.
My name is Jeanne [privacy edit]. When I signed up for service with AT&T, my last name was Garmaize. I have resumed my maiden name, Meldrum, for your records. My cellular telephone number was (907) 232-1sss. I just had the service discontinued yesterday.
I want to tell you that on May 9, 2006, I called Cellular 1 to cancel my service because I make minimum wages and with the cost of fuel going up so high, I had to cut corners and the phone had to go. I was paying around $60.00 per month which was directly taken out of my checking account each month as had been arranged years ago.
When I called to cancel my service, which also coincided with the amount of time I had on my contract, I believe, I spoke with a very nice young man named Ahmed. I think he was from Indiana —somewhere outside of Alaska , I do remember that. He was in a different state of the United States. He was a well-spoken man and works well for you. He was very courteous to me.
Well, Ahmed talked to me for quite a while and suggested I keep my service and reduce the calling charges to $30.00 per month and I would also get a really nice, new camera phone for which I would be charged a greatly discounted price. And, it was a camera phone! Well, against my better judgment, I agreed to let him send me the phone and go to the lower priced service.
I got the phone within about 2 weeks. There was no Sim card in the package. I’m not cell phone sophisticated. I didn’t know what a sim card was. I finally got a hold of Ahmed again and he sent me a sim card separately. By this time a few weeks had gone by and I had no access to the phone I was paying for.
I put in the sim card, the phone lighted up, I plugged it in and I began to read the companion book and get to know the phone, but I couldn’t get the phone to work properly..
I live over 30 miles from town. I live way in the mountains. It’s not easy to get to town. I thought no one was calling me, but when people said to me that they’d been calling and calling and only getting busy signals, I called the service department at our local WalMart, 36 miles away. They have a customer service representative there. He told me I needed to bring the phone in, so I made a special trip to town for this. While I was there, he got my phone to work. He dialed my number and I could receive the call, however within a few hours when I was back at my home and wanted to make a call, I was not able to. I have read the book over and over and over. I don’t think I’m doing anything wrong. It charges well, and sometimes I have been able to make a call, but only about 4 to 6 times ever was it successful. The phone will occasionally make a different musical tune that is not my chosen ring tone and when I have opened it, it started taking pictures! I didn’t want to take pictures at that time! From then on, whenever it made other tones, I just left the phone in my purse to take pictures of the inside of my purse.
I wanted to discontinue my service in May and I still do. I just don’t like Cellular 1’s service and I don’t think there is anything better out there, so I’d rather go without a cell phone at all.
Yesterday, when I called to discontinue my service, first I was told that my paymernts were delinquint! As I previously said, I had always had my payments automatically taken out of my account! I did not ever opt to have that changed! I really resent having a delinquincy on my record.
I also was told that I will be billed over $368.00 in December to discontinue my conract. I cannot pay this amount at all and, again, I am resentful of this as I wanted to discontinue back in May because I am quite poor. I can't afford this luxury.
Please email me and I will need to appeal to the highest autority you have at Cellular 1. When I chose Cellular 1 after being thoroughly unimpressed with the somewhat sneeky way my phone company had been taken over/sold out. whatever it was, and really mismanaged service here in Alaska from the very begining of Cellular 1 service. As someone who has been with Cellular 1 for the past several years, one of your long-time employees will remember people leaving ATT/Cellular 1 in droves up here.
I must have a letter or an email of acknoledgement of this email to you.
Thank you for your time.