AT&T
reviews and complaints

Every month -4/27/17, 3/29/17, 2/28/17

Client # - [protected]

Every month my Direct TV bill is different! I originally at Uverse and was talked into taking Direct. We live on a fixed income and we cannot afford $200.00 for TV and Internet. I have AT&T Mobile and the bill is always the same.

Will have to disconnect if the bill is high again this month.

I cancelled my insurance plan on my cellular device in April. That same month I received a $1.86 in credit. This lowered my phone bill. Yesterday, (5/11/17) I received the new bill and it was two dollars more than last month's bill. I looked at all the charges for each phone and realized that my portion was exactly $1.86 more than last month's. Therefore, it seems as though AT&T is still charging me for that insurance I cancelled last month. I did all the calculations and I don't see where the additional $1.86 came from. It seems that they've "hidden" it somewhere within my portion of the plan. I'll be calling AT&T today and discussing this matter with them. Anyone have this happen to them?

I cancelled my service with directv because the cable kept going out. For months, I called to get it resolved and the final straw was when they said they would send out a technician but I would be charged a fee. I cancelled my service and they sent me a bill for early cancellation of 300.00. I do not feel that I should have to pay this fee because the only reason I cancelled my service is because the service never worked

I was quoted $60 for the bundled service for internet/phone/tv.

After battling 2 weeks to get the service at my address (which had been listed after disconnecting from same service 1 week earlier in a different person's name as UNserviceable?!) I am then told that guess what: I do NOT get the $60 rate after all.

NOTE: the sales agent knew that my cellphone was AT&T thru StraightTalk and said I would still qualify for the $25 credit on the regular $89.99.

So please know everyone: AT&T DOES NOT, HAS NOT, and WILL NOT tell you the truth in their sales pricing! You get taken for a ride every single time!

Also of note, because of the fiasco with my address being listed as "unserviceable"...the original setup on the pricing did not hold...if in fact it had been put in that way at the start...so when I spoke with someone in "Appeals" I was told they had relistened to ALL my conversations with them and that I had been given all the correct information.

...so there you have it folks. Stiffed, and all justified.

Hoping this will save someone some grief!

Bought three inside camera's and one outdoor. We have had the system for about seven months. I cannot tell you how many calls and chats I have had in attempt to keep the camera's working real time. Then, if they cannot fix your problem remotely- which is usually the case- you have to be home to troubleshoot. Guess what- I need the camera's while I am away!

I only home that the alarm continues to work.

I recently received a phone call from a collection agency - Diversified Consultants in regards to a $342 phone bill from Peachtree Georgia at 205 Morgan Turn . How can this be so easy for someone to open up accounts?They should need to show some type of documentation to do so..
What's so bad is.. I'm the one that has to go make a police report for something they allowed to happen.. Something needs to be done

I have been a loyal at&t customer since 2012. Today I paid off an installment phone on my sons line, and wanted to get him an upgrade. After being given the run around, being put on hold, disconnected, me calling back, I was told that since our phones go into off network when we get to our home (10 minutes off the main hwy) there has been a block put on them. It seems there will not be any upgrades allowed. I received a letter 4 years ago saying we were going off network, and we could get out of contract if we wanted. I opted to stay in, since this is the only time it happens. Never did I get a letter saying there would be no upgrades on my lines, matter of fact, I got myself a 6 plus 2 years ago. They said the block was put on 1 year ago. No problem in taking my payment every month, nor my pay off today!

All i need is a 5 day extension to pay my bill a 5 year loyal customer and i can't get a 5 day extension . I do not want my account or cable suspended when yall can give me a 5 day extension, my account number#[protected] . so i would love to renew my contract after june, 2017 but it's hard to get an extension situation happens sometime when people just don't have the money on some particular day i'm just need 7 days that is all. Terry Ward

Your misleading customers into believing that if they return equipment, the equipment will be deducted from the actual balance owed.
I was told numerous times on the phone and at the AT&T office where I walked the equipment in person to, that I was to ship it thru UPS and get a receipt stating return info. That once they received the equipment they would notify THE COLLECTION AGENCY and I would only pay the actual SERVICE BALANCE. I jumped thru hoops to get this stuff done.
Now I'm told that I only had 60 days from the time the service was disconnected to return the the equipment. I will go to the local TV media with my complaint and I will work beyond believe against your COMPANY through media and other channels of public media to let people know that your company does not work with its customers on different issues including mine.
If Time Warner can have n issue on equipment returns without a set date of expiration WHY CANT YOUR COMPANY TOO?!
That makes TIME WARNER/SPECTRUM a much better COMPANY than yours.
Nellie C. acct# [protected]
1859 W. Summit Ave. San Antonio, Tx 78201
[protected]

If I was able to take on The UNITED STATES MARINE CORPS for my Husband The Federal Government, 10 yrs ago and THE US ARMY for my Son and win,
I will take on AT&T and help deter people from your services.

I've been a customer for about 2 and 1/2 months now. I have the cable and internet bundle with free HBO, Stars and Cinemax. I recently moved to a different area and I had a transfer for my bundle service. Before the transfer request, I called to notify that I will be moving in a different location but same city. That representative I spoke to that day told me I was able to transfer my services with no hassle, so we proceeded the request and confirmed. Once I moved the cable department came first to set up services and helped out for the internet department to come and don't have any hassle. Well the appointment can for internet services. I waited the whole day and called the next morning to notify that i the internet installer did not come. That representative told me I was not able for services because they don't service internet in the area. I was confused I explained he/she that another person told me I was all set. So instead I carried on with the cable services. The same representative told me I had to return the modem within 7 days without being charged with equipment fee. I agreed and I asked since it was not my fault that someone told me different if I can have my early termination fee waived. I really wanted my bundle. She told me she was able to do so, but the modem had to be in within 7 days or I'll be charged. I agreed and I returned the modem to ups store in 2 days from the conversation. She also told me I had to call in to cancel out my HBO, Stars and Cinemax by April 184th so I would not get charged. I agreed to do so. I called on April 19th, talked to a representative named Erica I told her that I looked up my overview online and my bill was 220 dollars. I just paid my bill and online it showed I had 26 days left until next bill. How is that possible? She explained that I was charged for hbo, Stars and cinemax plus an early termination fee. I told her the last representative said she waived the fee for bringing the modem back within 7 days and also about the HBO, Stars and cinemax channels I was told to call in to cancel but my online account showed I was to cancel by May 9th. I told her I refuse to pay that because a representative screwed me over. I've paid my bill before it's even due.. I refuse. She told me She couldn't do anything about waiving fee or whatever the last representative said but she was able to prolong/update my HBO, Stars and cinemax until May 9th. I asked if She can replay recoreded line from the week of March 20th.She told me shes not able and gave me the complaint address. Next day, my HBO, Stars and. Cinemax are discontinued. Im confused and upset, I've been told from different representative different things and still not getting things right. I would like a discount, a deal or something this is just ridiculous to the point I will have to move my business else where. My name is Taleisha Lewis.
Account #[protected]
Contact # [protected]
Please leave message if not answered thank you.

I contacted customer service on 04/15/17 due to a misapplied payment. I went into Walmart made a payment and it was posted to the wrong account. I immediately contacted customer service with all the information regarding transaction to have payment moved to correct account. I was told that a case had been open to give it 3-5 business days and the payment would be fixed. I contacted customer service again today to check on the payment as I was due to make another payment to my account only to be disrespected buy your agent. I was told I 'DO REALIZE THIS WAS NOT AT&T'S FAULT". I was then told by agent no Claim had been filed on the 15th and he would have to submit a claim now but I would been to email the receipt over to [protected]@att.com in which I did and he would see if my payment could be moved. Needless to say I was very upset. I asked so your telling me that your going to just take my money. I was talked to as though I was a child and I feel bullied as though I may not get the money applied to the correct account. For this I will be looking for another company to do business with.

4/18 630 pm. Had a problem with sending emails. Looked at the ATT website for client setup. Stated to put in inbound and outbound server names with specific ports. Verified my settings were correct per the web support page. Emails still didnt send. Called tech support, support staff supported the same settings. He deleted my email account and had me rebuild it with the same settings per his tech manual. Still no send, he recommended I call Microsoft for Outlook or talk to premium support. Permium support charges if the problem is ATT. So the web site and the initial tech had bad settings, Premium charged me 49.00 to change the server settings to the correct name. Why I had to change in the 1st place is baffling, This happened before a few years ago but didn't get charged, the names again were SMTP and POP3 . I would have never called them in the 1st place if the web site had the correct info for bellsouth email and outlook clients. Then upon starting my email after his changes and testing on the web email, 3900 emails started dumping into my email that took hours to complete. All my incoming email was working perfectly before all this. I refuse the pay the 49.00 change for misleading tech info and ATT web site tech info.

I just cancelled my new AT&T install, when the installer arrived, due to what I think is “bait & switch”.
I had one of those door to door AT&T salesman, actually 2 of them, come to my door to sell me a new service for my Internet, cable TV & phone. This is the second time this has happened. The last time, as it turned out, I could not have a box installed for some TVs and a basic cable service to the others, you have to have a box for every TV, so I cancelled the install. So, this time when they came by we started with an explanation of the first experience. I specifically asked if I needed a box to every TV or could I have basic to the non-boxed TVs. The salesman assured me we could and called someone to confirm.
With the confirmation that we could have some TVs without a box, I signed up for the deal, paid a small upfront fee and scheduled the install.
Installation day came and as the guy pulled up in front of my house I went out to greet him, and to double confirm, I asked him if I needed a box on every TV. He said yes. Here we go again! I asked the installer if he could hold on a moment while I called to find a solution to the issue.
The first number I called was the “retention line”. I explained my issue and was told I had the wrong department and that she would forward my call to the right person. She forwarded me to a non-working number.
Next I found another number on the “contract” and called and got to a guy who ultimately informed me he was an “account manager”. (I found out he was account manager after speaking with him awhile. I was getting nowhere and asked to speak to his supervisor, that's when he informed me he was an account manager)
I explained everything to him; this was the second time this sort of thing had happened, I felt strongly that I was “bait and switched” and that I wanted the deal I signed up for with all TVs working. He simply told me he could not do it and the extra boxes would be an extra $21 per month. I asked him why their mistake should cost me more money. He said “I didn't make the mistake”. That pretty much sent me over the edge, I responded, maybe not but your company did!
He offered me the price I was “quoted” for “2 or 3 months” but he could not give me the price for the whole “contract”. I declined. He then attempted to re-work the “package” (a lower tier service) to get me to the cost I was quoted. I almost bought his attempt until he informed me of an additional cost and a “one-time fee”.
I finally told him I wanted the deal I was “quoted”, with all TVs working or this conversation was over. He again told me he couldn't get me the price and then attempted to get me to keep the internet and phone since we couldn't work out the TVs. He, without a doubt, knew I was not happy and for him to continue to try and make a sale! Wow how brash! Or perhaps a tenacious salesman, or maybe he was just not hearing my concern, or didn't care, after all I'm only one of many right?
AT&T, come on, I know mistakes happen, however:
• The same thing happened twice – nothing fixed by the first mistake
• Sub-contractors – I know it's probably a business necessity, but they really should know your product. Whomever they called for support to confirm the type install requested should certainly know
• When I called into AT&T for help – to get forwarded to a non-working number?
• When your employees or contractors make mistakes, you should own it
• The installer was extremely courteous, patient and understanding.
The cost for you to have fixed this is much less than the cost of a new customer.
Revenue lost this contract: $3000. Long term?
Patrick brown

My complaint is about the overall service that I have received from AT&T for my new landline service. My service was originally supposed to be established on 21 MAR 17, it did not happen nor did I get a call or any notification. I called the customer care and they told me that no order was pending and they get the service established on 29 Mar 17, it did not happen again. After calling and talking with over customer service reps, which all had different story to what was taking place and some stated that they seen no order for service at all. This action has been going back and forward for over two weeks. They even keep telling me they put my order in with the back office, whatever that is, and they will expedite getting my service establish. Now that we are in week three, the service is final established and less than a week the service has been inactive again. I have been calling for the past 2 weeks and getting the runaround again, still no service as of today. The acct is [protected]. Lastly, my only number was supposed to be ported over to this landline which was 17 Apr 17, to [protected] from T-Mobile. Overall, nothing is being done and I am passed from one agent to the next and everyone has a different story of what is taking place, which apparently is nothing because my service is still inactive and no landline is operational. I called and ask to speak to a manager and they stated that no ones was available, total BS. I can be reached at [protected] or [protected], Darrin Jones

I have been a customer of AT&T with both internet and TV Uverse services. AT&T is making their Uverse customers go to DirecTV since their acquisition of the service. I fought going to DirecTV for quite some time but gave in and attempted to obtain the service. I called and set up an installation date. Now, at the time of them selling me the DirecTV package they offered me a $200 reward card for starting a new service. However, once the technician arrived for installation he found that I didn't have a direct line of sight and couldn't go further.
I have called so many times I've lost track. I have now spent more than 11 hours on the phone with AT&T trying to get my account(s) straightened out. They have assigned me 4 different account numbers and DirectTV is trying to bill me and I never got the service put in. I'm receiving bills for services that have been cancelled or that I never had.
Needless to say I am not a happy customer and AT&T will be soon losing a customer because of the poor treatment I received. I have never been treated so poorly! Up until this point I had no issues with AT&T; however, when I found out about their wrongdoing and began to call them out on it is when things changed. I am greatly disappointed!

Reference Number: [protected]
DATE/TIME: [protected]:55:08
Your chat transcript:
PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted.
Charles : Hello! Thanks for choosing AT&T Chat.
Charles : Hello, my name is Charles. I'll be happy to assist you.
Charles : How can I help you?
Tamala : I just received a bill for $130
Tamala : for 2 days
Charles : If I understand you correctly Tamala, you have a question about your billl. Is that correct?
Tamala : which I didn't have service because my account was messed up and I got charged for installation of internet that I've had for 8 years
Tamala : because changing my plan turned into a 4 day nightmare
Charles : I apologize for the inconvenience you have experienced
Charles : I can completely understand how you must be feeling, If I was in your shoe, I would have been equally upset with such situation.
Charles : I can help you with that!
Tamala : I really think you need to read the notes on my account from March 31st thru April 4th
Charles : Tamala, Please do not worry I am here to resolve and fix the issue for you.
Tamala : I still have overpayment on my old account number
Charles : Okay.
Charles : I will fix the issue for you.
Tamala : I have received no concessions for the the 3 days I spent at home dealing with this
Tamala : I have my phone records I'd like to send to someone so they can see that I spent over 8 hours on the phone with AT&T over a 4 day period
Tamala : That doesn't include the time I spent online or waiting for someone to call back or show up
Charles : I am very sorry for the inconvenienced that you have faced.
Tamala : and now here I go again
Charles : Please do not worry, I am here to fix your issue.
Charles : Please allow me a moment, while I access your account.
Tamala : Thank You
Charles : You are welcome.
Charles : Just to confirm are you promised that the installation fee would be remove?
Tamala : I DIDN'T HAVE ANYTHING INSTALLED!
Charles : Okay.
Charles : I understand.
Tamala : I'm using the equipment that was put in here years ago
Charles : Okay, thanks for confirming.
Charles : I am sorry for the delay, I am still researching this for you. Are you OK with waiting just a bit longer?
Tamala : sure
Charles : Thank you.
Charles : Tamala, Is there any tech visit on April, 4?
Tamala : Yea to fix your major screw up
Charles : Okay.
Tamala : I have had Uverse since 2009 and the tech on April 4th was here to fix uverse tv
Charles : I understand.
Charles : Let me quickly check.
Charles : Tamala, did you upgrade your internet services recently?
Tamala : my uverse internet was off most of the time between April 1st and April 4th because people on your end kept messing up
Tamala : I'm not paying for being put through total hell
Tamala : NO
Charles : Okay.
Charles : I understand that.
Charles : Tamala, the installation fee would be waived off for you.
Charles : You will get the credit of $99.
Tamala : $104
Charles : The installation fee was $99.
Tamala : I'm not paying for days I didn't have service and I deserve a whole lot more and what I was promised
Charles : Okay.
Charles : Yes, you will not pay for that.
Charles : The bill will be adjusted.
Tamala : Now when is someone going to adjust my old bill?
Tamala : OS I'll get my old account number
Charles : We are adjusting it now and it will take 72 hours since the amount was above $100.
Tamala : [protected]
Tamala : I only owe for March 24th -31st
Charles : I will give a credit of $99 for the installation fee and $20 for the sevices issue.
Tamala : Cinemax was suppose to be taken off 3 months ago and I was still being charged. It is showing I still owe for the prorated amount for April which I no longer have on that account
Tamala : I paid $128 for 7 days of service I have a refund coming
Charles : Let me check that as well.
Charles : I've accessed that account now.
Charles : In order to protect your personal information and access your account, please provide the 4 digit passcode on your account.
Tamala : 3471
Tamala : Irish
Charles : Thank you.
Charles : Now that your account has been properly authenticated, would you like to change your account passcode to be used on future contacts with us?
Charles : Sorry.
Charles : I sent that by mistake.
Charles : Thank you for your patience.
Charles : I can confirm that the services were cancelled on 03/31.
Tamala : Yep
Charles : Let me quickly check the billing on HBO Cinemax.
Charles : Thank you for your patience.
Charles : I've checked the details and yes, there is charge for Cinemax for last 3 bills.
Charles : The credit should be for $42.
Charles : I will document it so that you will receive $42 credit on your revised final bill next month.
Tamala : so will they transfer my credit?
Tamala : That billing Account is no longer active
Tamala : and when are they gonna apply the pro rate credit?
Tamala : I only owe for 7 days
Charles : Actually the credit will be sent via refund check.
Charles : The balance which now shows $68 will change to credit balance because you will also receive pro-rated credit for the days you did not use service
Charles : .
Charles : it will be added with $42.
Tamala : I haven't received any rewards cards, $20 for 4 days of my life is not what I was promised
Charles : I'm sorry, I'm not aware about such reward card.
Charles : Could you please elaborate it?
Tamala : This was suppose to be escalated to a supervisor last week and someone was suppose to contact me that didn't happen
Charles : Let me check the notes on the account, I might find something.
Tamala : The last supervisor that I talked to said I would get $400 in reward cards instead of a $150 I assumed that was a lie but instead I got nothing and no call back
Charles : Okay, let me check the rewards website
Charles : .
Charles : I know that there are provisions for reward card.
Tamala : I spent 10 hours Saturday dealing with techs and phone reps, waited all day Sunday for a tech that I was told was coming and didn't then spent until 3:30 Monday dealing with this between the tech being in my home and on the phone starting at 8:00 a.m.
Tamala : How is this not a problem?
Tamala : This was all due to mistakes made by AT&T
Tamala : I have all the emails, phone logs and chats to prove it
Charles : Oh! That's very inconvenient to our customer.
Charles : It is very tough to deal with customer support if you need to call everyday for hours.
Charles : I will look into it.
Tamala : and yet no one is trying to make it right
Tamala : then I get billed for it! Yea I'm mad
Tamala : I would like an email. to send all this information to where someone might actually look at it
Tamala : This is due to a lack of training
Tamala : every person that touched my account messed it up more
Charles : I would agree with you on this, and they had to create a new account for you due to the ongoing issues.
Tamala : it took the tech over 3 hours to get it fixed
Tamala : they created 3 new accounts that was part of the problem
Tamala : this all happened bc the first rep shut my account down prematurely
Charles : Yes, when I looked into your account, I felt so sorry because you had to contact for hours and there were notes from multiple representatives.
Tamala : that's what got this whole mess started
Charles : Yes, I assume that and I'm not sure why they did not use the option to resume the same account.
Tamala : Then they tried to tell me maybe it was my equipment or line problems. I kept telling them it was working fine when shut them off
Charles : Okay.
Tamala : While I was watching the UConn game BTW
Charles : That's too much of inconvenience for 1 account.
Tamala : I don't think expecting a supervisor to take notice is too much to ask
Charles : It is a duty of a supervisor, at least to call back and follow up because of the issues you faced
Charles : .
Charles : The service were out for days and that too due to the pre-mature disconnection of the account.
Charles : This issue should have been handled with delicate care.
Tamala : That did not happen
Tamala : The tech was great and very apologetic
Charles : On one hand, I'm glad that the services are up and running, on the other hand, I'm also disappointed because us, at customer service should have handled this concern better than what I can read on the account notes.
Charles : I will need to check the ways for compensation apart from the gift card promised to you.
Charles : I will ensure the total monthly bill which is $130 will go back to $0.00.
Charles : Your visa gift card will be due for claiming online on 05/03/2017.
Tamala : I haven't received any gift cards
Charles : You'll first need to claim it online on 05/03/2017.
Charles : The link for gift card is : att.com/rewardcenter.
Charles : You'll need to enter your account number and your zip code.
Charles : Once you claim your gift card online, you'll receive it in the mail within 2 weeks.
Tamala : ok in a month
Charles : I'm also glad the service was handled by very nice technician who was apologetic and processional.
Charles : Yes, around a month
Tamala : OK Thank You
Charles : You are welcome.
Charles : Is there anything else I can help you with? I'd be glad to assist.
Tamala : No thank you
Charles : Great!
Charles : We always try on our best to help you in the best possible way. It was nice to assist you today.
Tamala : Thanks again
Charles : Take good care of yourself and have a wonderful time ahead.
Have a great day!
Charles : Have a blessed sunday.
Charles : Thank you for being an AT&T customer. To exit this chat, please click the X button on the top right hand corner of this chat box.

I'm charged $55.50 every month since last year. The charges are deducted from my bank account directly. I have no USA mobile number. I only purchased a pre paid line when I visited usa last year. Strangely, the charges never stopped since then. I only new about it when my bank told me.
I don't recall the prepaid mobile number.
I have purchased the prepaid number from Richmond, VA. I purchased the prepaid for the use of my stay in USA, which was 1 month only.
Name:
Adel E Khraibut
Nationality:
Kuwaiti National

Trying to cancel service, first disconnected when I said I wanted to cancel, next rep has me on hold for 23 minutes while he said computer kept logging him out. Really? Surely a communications company can get their computer service working? Or is this some sort of bogus stall tactic?
account number [protected]
Desirable resolution? Cancel the service as of 4/28/2017

Mr. Stephenson,

I am writing to you because I am at my wits end with your company. I have had to spend hours on the phone between at&t and directv within the last two weeks in hopes to get the bundle package I set up on 03/25/17 to actually be set up correctly. Again last evening I spent another hour and forty-five minutes on the phone and was transferred to 7 different people in the process in hopes to get these issues resolved. I just logged on to my at&t account and the problems are still not corrected even though I was promised by jocelyn (Arizona office-id#jl850q) that my internet was corrected to high speed internet 45 @ $30.00/month and my phone has been corrected to reflect phone-unlimited & long distance no. America @ $9.99/month. Again this is not the case.

My bundle is supposed to consist of directv preferred choice extra @ $68.00/month along with high speed internet 45 @ $30.00/month and at&t phone unlimited long distance no. America @ $9.99/month. My account is still reflecting internet 24 @ $40.00/month and phone 200 @ $26.00/month. I have spoken to numerous people over the last two weeks (I have their names and id numbers if needed) in order to get my services to be what was set up with roger (Texas office-id#3921988) on 03/25/17.

I am beyond frustrated and don't have the time in my day or life to continue to spend hours on the phone to be bounced around to numerous people who keep promising me the issues are being taken care of to find out they are not.

I'm very disappointed with your company/services and i'm only at the beginning stages.

Who do I have to speak to and what do I have to do to get this situation resolved and to get these extra charges credited off my bill? No one should have to go through this degree of frustration in order to have tv, internet and phone. There are many other companies out there that i'm sure would love to welcome my business.

I truly hope to hear from you soon in order to resolve these issues.

Thanks.

Lisa spooner
Account # att&t [protected]
Account # directv [protected]
150 pineridge drive south
Oswego, il 60543
[protected]

I ordered Direct tv and Internet in November. Within 1 day I was not satisfied with direct tv service. It did not give me the channels listed on the package. I called and complained and they said I would not be charged a disconnect fee. The problem was that att and direct tv do not communicate with each other. For the next 3 months I chatted with both services and repeatedly got billed over $490 for a disconnect fee. Eventually they got it sorted out, but in the meantime my internet service was disconnected and I received several late payment fees! Although they restored my service...I was now charged a $35 restore service fee! What! I chatted online and they agreed to drop only part of the fee...then got a call from a manager telling me that I should have realized that I owed the money and should have paid it---and said I will still be charged the ENTIRE $35 fee. What an ####. I should be charging them! These people owe ME for my time and effort involved in these months of their incompetence. I will never buy anything ATT again, and will tell all my friends about my experience. For now I am stuck in a year contract. The fool that I talked to was a manager in this company! I could not make him understand what I'd been through. He still kept the charge on there. I paid it. How can I fight a big company like this?

We have been AT&T and Direct TV customers for many years. Way before they merged. We switched to Direct TV at our ranch in July of 2015. We would have used AT&T, but they were not available where we are. In December of 2015, we sold our house in Houston and bought a new one. We decided to use the AT&T/Direct TV bundle. This is where the problems started. When they connected our Houston home, they bundled the AT&T home phone, the AT&T internet but they used the Direct TV from our ranch. The Direct TV bill that we got at the ranch was for the Direct TV at our home in Houston. I tried for many months to get this straight, to no avail. It seems that even though AT&T owns Direct TV now, you still must talk to two separate divisions. This has proven to be impossible. If you do get hold of someone with AT&T, they sound sympathetic and then without saying a word, and then you are disconnected. We got so fed up that we canceled our service with them at our Houston home. BIG MISTAKE. We have continued to receive bills from that location as well as late notices. They assured us that once we only had the one service, Direct TV, at our ranch, that everything would work out. Unfortunantely, our bills are on auto debit, so we were being charged for services we don't have. My wife was just on the phone with them for over an hour to try to straighten all this out, and she was just disconnected. I want to know if anyone knows who we can contact above the people that answer the phone that we can speak to and understand? Any help would be appreciated.