The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

AT&T / bad modem

1 Chicago, IL, United States

call AT&t every day for a week every day they say they are sending a new modem the next day for a business account. No modem cam in a week went into store, we cannot trade it or buy a new one Manager Mark says for me saying [censored] he will throw me out of store security ran up on us. Mark says we cannot trade it out or buy it, modems only come from Texas. That we should of gotten shipping number. I live in Chicago and no service center. Mark says lie and tell them the wires are down and they will send a technician. I was always told by AT&T customer support "if you buy up to Business account then you will get better service" funny we are getting total crap for service at least with com cast you can go to a service center and trade the broken stuff out.

Bo
Jun 15, 2018

Post your comment