AT&T
reviews and complaints

I signed up at an ATT store for Direct TV, the internet and a home phone. Direct TV came out within a few days and that is working great. The problem is getting my home phone service. I have no cell phone service at my house and have advised ATT of this but they persist in calling me before they come out and since I get no service they never come to install my home phone. ATT admits their technician did not look at the notes but each time we have to reschedule for another 8-10 days. This has now happened 3 times and still no home phone and no interest in trying to cut down the days of making an install. So incredibly frustrating and they just give lip service to trying to help.

I am so upset with At&t. I have been with At&t for many years. I have cell phone, cable, and internet with them. I have never been late or missed a payment. I have called At&t everyday for the last 30 days to get my issue resolved. Each time i was promised that it would be fix and was even promised a 100 rewards card from a superviosr for the inconvenience. Well there is still a 609 charge on my account for a warranty device that was returned over 30 days again..My bill was due two days ago. They haven't credit the money back to my account, i never received the rewards card, and every representative i talked to lied including several superviors. I recieved a email from At&t weeks ago stating the device was received. It took no time for the charge to be placed on the account but a decade to have it removed. I am so digusted with At&t. I posted on this page July 21, 2017.  I was told it should be fixed by the end of that week. It is now 10 days later and NOTHING has been done. A new bill is coming out tomorrow. It is going to be over 1000 dollars. Then they had the nerve to send me messages saying I was losing my discount because I cancelled auto draft.. Smh! I now have 4 cases open and still NOTHING and today is August 6!

ATT didn't give me credits for the second phone yet. When I started taking service from ATT, I was told by ATT staff that I would start getting credits for the second phone after the third bill cycle. But, that has not happened yet. They are still charging me for the socond phone set. This is unfair and injustice to me.

I can't wait too long and I am gonna have to return both phone sets if this issue is not resolved soon. I would also ask for refund of monetary damages in that instance.

We are seniors and definitely not tech savvy. We went into the att store in Smith Farms in Owasso, okla for help to download pics that my daughter sent on our new I-phone. Chris told me right off that I needed to come to their information class to learn how to do this stuff, that they were a tech service not an information service. I ask for a manager. Chris immediately went in back and told the manager his side of the story and the manager, Edward, came at me with his snotty attitude and "were those his exact words"? We don't have a information class here. I lost it and said a few "choice words" and left. We immediately cancelled our service with att mobile and will cancel all of our business with them asap.
Rick and Reba Wright

I am a professional in the customer service industry and have been for 15 years. This is the worst customer service experience I have ever seen or experienced. My husband and I moved to an area that unfortunately for us, AT&T is the only internet service for our area. We have made an appointment for service installation. The technician never showed and didn’t call to reschedule the appointment. We had to call and reschedule the appointment after days went by without any communication for the company. The second appointment the technician came out on the wrong day when no one was home trespassing on our property, he then ran a line through our property and didn’t bury the line., all preforming this without us being at home. With still no internet and now an exposed cable running down the middle of the yard we still do not have internet. We rescheduled another appointment to have a tech come out to the house and an automated system called us late the night before to inform us that they have changed or appointment to the 14th of August, today is the 4th. So, they are now telling us that in the addition of having to wait for internet already for 4 weeks now it will be an additional 10 days longer. When my husband called to complain he was hung up on by the representative when asked to speak to a manager. I then decided to get involved. I called and was passed around, out on hold, and had to waste an hour of my day only to end up with having to ask for a manager. I will not accept another reschedule of our time, and I expect a tech to come out today. After spending this hour phone call talking to the representative at work he informed me that it would be Tuesday before a tech could come out. I asked to speak to a manager and I was hung up on as well. I am currently seeking legal action as well as communicating with the better business bureau on the wrong doings, missed days of work, as well as the aggravation and stress etc.…. STAY AWAY FROM ALL AT&T SERVICES!

To whom it may concern,

AT&T's customer service has grown to be one of the worst companies I've ever dealt with. I just got married last week & decided to go with AT&T's bundled U-verse 300 and Internet 50 package. I was promised no installation fee or activation fee. I was asked by the sales representative what I like watching in order to offer me the package of my interest. After mentioning I wanted any channels to do with football on Sunday's, I was directed to the U300 package. I went ahead and scheduled a technician to come out and install service at my new apartment. I asked the technician Summer Clark which NFL football channels I am getting and she mentioned direct TV has them all if you get the Sunday ticket, that is exactly what I wanted initially so I had the technician install internet and opted out of getting my U-verse 300 installed since I wanted Direct Tv for the Sunday ticket. I was given Direct TV's number to contact to schedule a technician to come out and install.

After calling Direct Tv and talking to them for over an hour going over everything, I was told that the rights to my apartment complex was sold to a company named "Access Media 3". I was frustrated after wasting that much time just to be told that they couldn't help me. I was patient and called "Access Media 3" which was actually the worst company I've ever dealt with in terms of customer service. The lady was rude, did not care about the customer that's about to sign a 2 year contract with her.

She mentioned the wiring at my apartment was outdated and they could not install direct TV at my apartment until they come out and install new wiring. Again, after wasting an hour on the phone I come to find out I could not get the NFL Sunday ticket I wanted.

I decided to call back AT&T since I had their internet already installed, told myself let me give the U300 a chance since they are different entities even though they are owned by AT&T. I spoke with a lady, frustrated over the experience I've gone through thus far. (Forgot to mention, I also went to the store and waited over an hour to be told they couldn't help me there). So I'm explaining to the representative how bad of an experience I've gotten from this whole ordeal. She seemed like she was having a bad day and did not care to provide the customer service or satisfaction promised by AT&T.

After mentioning that due to my terrible experience with AT&T I feel like I should just cancel my service, well.. She decided to cancel my service telling me "Ok sir, I'll go ahead and do that for you now". Without hesitation or trying to provide the customer service to fix the situation on hand, she decided to just cancel my service. Which in the heat of the moment, I was convinced I was not going to waste any more of my valuable time with AT&T.

After getting home from work, I decided not to group what happened to me from one representative or direct TV with AT&T as a whole & called back to get the U-verse 300 installed (what I initially ordered) & was told I had to pay $450 dollar advance payment. How would I be required to pay $450 if just a week before that, I had a technician come out to install everything with no advance payments, activation fee's, or deposit's. All of a sudden because Direct TV could not provide me service and I decide to go back to U-verse, they decide to charge me $450? That's ridiculous. After speaking with a representative for over an hour again, I get hung up on when I asked for manager to find out why I would be getting charged if I was getting service installed at my place the week before that with no extra charges.

So I decide to call back and file a complaint against the person that hung up on me after an hour and fifteen minutes on the phone with him. I asked for a manger, the representative I was talking to told me that I never order U-verse 300 to being with (even though I have an email from AT&T thanking me for opening an account and had the items I've ordered listed on the email. U-verse 300 & Internet 50. The representative pretty much called me a liar in the nicest way possible so I offered him Summer Clark's number (the tech that came out to install my initial service) and told him to contact her and she'll tell him since he won't believe me. He could barely understand what I was trying to say in English so I asked to speak with a manager. After he spoke with his manager & told me they are ready to take my call and he would transfer me, his manager did not take the call. I am actually still on hold waiting to speak for a manager. I've been on hold for the past 45 mins and does not seem like the manager is planning on taking my call today. He literally is leaving me on hold til I get tired and hang up (which I won't) and I'm pretty sure he will hang up on me eventually. I have recordings and screen shots of everything I've mentioned. The call is currently at almost an hour being on hold.

Not sure what kind of customer service AT&T is trying to provide here by hiring the worst possible representatives & managers. I am in contact with over 30 different individuals with issues with AT&T and we will get together and take a stand for what's happening if AT&T does not get it's employee's act right. This is not acceptable and something will be done about it sooner or later. I will not stop here, I will be sure to leave bad reviews on every single forum, website, platform, & social media accounts possible. I will also file with the BBB & take this as for as I can take it.

I am a sales director for a distribution company, so I know about customer service. How AT&T thinks they can get away with this is beyond me but it is only a matter of time until everyone places their hands together and does something about it. We are currently looking into gathering all the evidence and proof to all accusations made against AT&T and its employee's and it will be used to stop this nonsense from happening to any more people simply looking to get service with one of the biggest names in the industry.

PS: Currently been on hold for an hour and twenty minutes waiting for the so-called manager to pick up his phone but obviously, he does not care about the company or it's customers. I will be sure to cancel all services with AT&T and do what is necessary to get this to ANY and ALL media outlets, news papers & social media outlets across the nation. This is unacceptable & just out right WRONG.

One year ago an ATT sales person told me the package I wanted to order Mas Ultra would cost $55 a month on a 2 year contract. I compared the package to one offered by Dish, and the sales rep told me told me again...$55 a month for two years. She must have said "$55" 4-5 time during our conversation.

I just received the first bill after one year and the price jumped up to $164! The new bill doubled the $55 package to $111 and added on NFL Sunday Ticket for a total of $164.

I was shocked! First, why are they trying to bill me for the NFL service I never requested, and why was my $55 a month double up to $110? The account representative with ATT said, "that is what I agreed to" when I signed up. Not true. I was repeatedly told it was $55. "That's it" said the sales rep.

Worse yet, now ATT wants to charge me $220 to drop my service. Dish TV has comparable service with a guaranteed 2 year price about 1/2 the price of DirectTV. I am waiting for a return call from ATT corporate to process my complaint with it.

AT&T violating rights against disabled consumers:

On 6/15/2017 I requested cancellation of service for DIRECTV over the phone to an ATT representative, it was clear that I made the service request for cancellation clear and coherent to the representative over the phone. In mid – July about a month later I received an updated statement with charges that clearly indicated my service was not cancelled, and ATT continued to bill. After speaking with a representative credits were applied backdating to the requested cancellation date.

Service at my address was then activated under my Mother’s name, unfortunately due to a serious illness (stage IV colon cancer), I felt it prudent to have utilities and other bills established with my mother’s ability to access it. For this reason just after the cancellation of service in June for my DIRECTV, my mother opened an account in her name at my address (29 Eastman St). Weeks later I received multiple bills of which some had different account numbers, after speaking with many representatives, making multiple calls, visits to the local ATT store, and later a conversation with the office of the President of ATT it was confirmed that multiple accounts had been opened under my mother’s name. The duplicate account(s) were closed, then about a week later another bill was received indicating that I owed for an early cancellation of the contract. This fee was in excess of $500 and later added to more than $600. ATT opened a false account fraudulently under my mother’s name, and then later assessed an early termination fee, this was SUPPOSEDLY corrected and the account should have been closed and the account should have no balance. This was not the case Victor McGrorty from ATT Office of the President did not correct this, instead I received another collection bill from ATT for the balance. Another call to ATT and supposedly the manager for Victor’s department had corrected this and closed the account – this is yet to be seen since as I typo this letter 7/28/2017 I have not received any verification of this action.

As part of a long time customer of ATT’s and the obvious inconvenience that this has caused, along with mental distress, and ultimately the fact that this is taking time off of my life as I am a cancer patient - I find their behavior and ATT’s behavior grotesque in their treatment, and their offer of a $25 credit towards my account. That is not a misnomer $25 credit. I refused the credit and found it so insulting it nearly brought me to tears. As I type this it’s difficult enough to manage finances on a fixed income, but when a company clearly violates your rights and commits a flagrant, fraudulent, and beyond inconvenient distress to the remaining time I have left and my ability to continue to manage my finances for myself and my heirs. Restitution should be significant based on these circumstances.

The story does continue….

My cell phone service also had fraudulent activity committed against it. A new IPhone 7 was fraudulently ordered against my account. ATT’s security failed and allowed someone over the phone with an agent to order and obtain my personal information. My cell phone was hacked in June, and safety precautions were taken to prevent this from occurring (on my part NOT ATT’s). However, the lack of support from ATT, the lack of empathy, and no apology for their lack of due diligence to ensure that I was the only individual to access the account without authorization is frustrating to say the least. Both of these fraudulent instances occurring nearly simultaneously is suspicious and the FCC/CFPB/FTC/Office of the President of the United States, and the Attorney General should investigate to see if other consumer’s rights are being violated by ATT’s practices

On July 29th I went to AT and T in College Mall, Bloomington IN to get a local SIMcard for my three week stay in the US. I come from Switzerland at least twice a year and have used At and T for my visits for the last 7 years. I brought my small Nokia phone which I have had since 2010 but which still works very well. I was given a new simcard for $5 and a plan costing $30 for a month's service with unlimited calls and texts. At no time was anything said about the possible incompatibility of my phone which is now 7 years old. The new SIMcard was put in the phone, but it was not picking up the network . I know that this can take some time, and I had an appointment, so I said I would wait and see if the phone would connect to the network and come back later if there was a problem. As it turned out, my phone was successfully connecting to "a" network with my Swiss SIMcard in it, but there was no signal with the AT and T SIMcard. I went back today, July 30th, to ask what the problem was. NOW I was told that AT and T has suppressed "2G " since I was last here in February and my phone is not compatible. I am the customer, not the technician, I have never heard of 2G until today. I expect professional service and that includes recognizing the basic model of the phone I have brought in and informing me that the plan I am intending to purchase will not work with that phone. I pointed this out to the manager. I requested a refund. He refused point blank and just kept repeating platitudinously and obstinately that there is no guarantee that a service will work, that this service has been provided to me anyway, and once the SIMcard is in the phone it is too late to refund the money--even though I have obviously not made a single call. Plus, I know perfectly well that the number I have been allocated can, and will, be reassigned to someone else when I leave after 3 weeks. All that has happened is that a little piece of plastic has been detached from a card and put into my phone. Well, your manager stonewalled and hung on to my $35 plus tax and maybe he will get a promotion one of these days, but this is totally unfair and unacceptable and I will not be using AT and T again. Your manager suggested I purchase another phone for $50 to resolve the problem. The very same phone is available right next door at Best Buy for $25. I had wasted so much time already with this tiresome story and I have too busy a schedule here to muck around any more with all this, so I felt I had no choice but to go ahead and purchase the phone at Best Buy--- by the way the phone comes with a SIMcard included in the price so now I have not just one SIMcard but a useless second one. The phone itself will also be useless to me three weeks from now when I return to Switzerland since it is locked. I am thoroughly irritated by this incident. AT and T absolutely owes me a refund for the careless and incompetent service. The only goal is to make money apparently.

On May 30th a U-verse service tech was sent to make repairs to my U-verse service. My television modem, and cable boxes were knocked out of service. My 32 inch television was connected to one of these boxes. In order to correct my issues with my U-verse service, the affected equipment had to be replaced. The technician also discovered that the electrical equipment was improperly ground. Replacing AT&T equipment did not take care of my connected television. I filed a claim(#[protected]-01) and was given a case number(J77053034). I have called on numerous occasions
speaking to Logan Glenn, then being transferred to Brandon Maloy, (the person who is supposed to be handling my case). I've been told that I will get a call back and I never gotten the courtesy of that call back from him. This has been going on since the beginning of June. I have left phone voicemail messages for Sedgewick to no avail. I am awaiting a status up date and have given up on trying by phone. Please contact me so that this matter can be resolved and I can secure some payment for the damaged television.

Home phone and internet stopped working a week ago. Made a phone call to at&t, only to run circles with the automated system. Called again and finally made contact with a live customer service representative and was informed that the problem would be corrected in a week's time. If there was a competing company, I would have given them my business a week ago.

We received a flyer offering us to switch from ATT U-verse to using Direct TV and ATT internet for $79.99 a month. On March 25th they hooked up our Direct TV and I called AT&T to ask them to combine our billing for the bundle deal. ATT said that we had to wait a couple of billing cycles for it to get straightened out. I have been contacting ATT at least once a month, sometimes twice, to get this straightened out. It was my 3rd or 4th call on June 13th where they told me if I paid $40.53 instead of the now $300+ bill I was getting (this is after being switched to a different person a couple of times supposedly had a manager "Ann" there) it would be all straightened out but to pay right away and that way she could fix it right away. I paid that day. She did nothing! I got a confirmation number so thought okay I'll call back and give them that number and they will take care of it. Well a confirmation number is a JOKE. The next person (actually transferred to 3 different people) that I spoke to on July 20th couldn't even find a confirmation number and had no idea where they came up with that number. I had a 3 HOUR chat (not exaggerating, really 3 hours, I have the conversation printed) where they said they could get my bill to $174.00 (still way too high) and take care of that part. A manager would call me the next day to get me correctly on the bundle deal ("the best one they could offer"). Never got a call and she never fixed my bill! For some reason I was surprised. Ugh! So as much as I dreaded making another chat/call on my day off I had to. After about an hour into the phone I actually got a woman by the name of Aubrey (I'm not convinced they really use their true name) but she FINALLY got the billing part done. Thank you "Aubrey!" She was nice and apologized that this was way over due. No kidding. BUT still have the problem of the $79.99 a month they promised us. By the way Comcast was offering the same deal at the time. We contemplated on switching but we have had ATT for years so we stayed. BIG MISTAKE! A manager was supposed to call me and did this time. The best they could offer me at first was $90. Not to complain over $10 a month more but the point is they promised us the $80 a month price. On hold again...then another person got on the phone and said $85 a month is the best they could do. At this point my blood pressure is through the roof and I'm trying not to completely lose it so I agreed and said as long as it is retroactive to March and when our 2 years are up WE ARE DONE FOREVER with ATT and DIRECT TV. He said this day an age you need to get it in writing, get confirmation. Well when I got a confirmation number it was worthless and he was supposed to send me a confirmation email. NO EMAIL! So this nightmare is probably STILL not over! They both blamed the other (ATT/Direct TV) for my order not going through as a bundle. Now in today's paper there is an offer for $55.00 a month for the Direct TV/ATT internet bundle. I want to throw up. Nice way for you guys to treat your long time customers! Can't wait to be done with them. Comcast always got the bad wrap for customer service but ATT is now just as bad. I would definitely suggest anyone switching that wants to keep their sanity to use Comcast or some other company but NOT ATT or Direct TV! To top it off we constantly lose our Direct TV signal.

I entered the Searcy store on 7-29-17 because my son's phone quit and I wanted to use the insurance. Antoine met us at the door and asked how he could help. As I explained the problem he advised me that AT&T didn't file insurance claims and he would get the insurance company on the phone for me. I asked him why this was when I had been in the same store last week when my other son's phone quit and they filed the insurance claim in the store. He replied it's just better to talk to a person over the phone than file it over the computer. I told him if I wanted to do it over the phone I would have stayed home and called them myself. He then got on the computer and filed my claim. He then advised us that the replacement phone we would receive was not a regular smart phone like my son had but a blackberry type phone with about a 1 &1/2 inch screen. We told him we weren't satisfied with that since we had been paying insurance on this phone for 5 years and wanted at least a phone as good or one better as a replacement. He said that was all he could do so we ended up having to buy a new phone. Before we left the store he advised us that if we had just made the phone call he had asked us to make we would have gotten a better smart phone with the insurance. I was so angry when I left the store... if he had explained himself in the first place we could have used the insurance we'd been paying for 5 years and wouldn't have had to buy a new phone. I am so dissatisfied with the way we were treated today. Antoine never smiled the whole time and was really cold and confusing every time I asked him a question. I don't know what else to say except I'm very dissatisfied. Please reply. Thank you. Sonya Couch at [protected]@gmail.com.

I just spoke to a Customer Service Agent today about my Current Bill, and
the Agent told me that someone is using my personal information for some
Cable Equipment that I cancelled on 7-10-17. I can't believe that anyone
has THE NERVE to use my name for "Their Cable Service"! AT&T and Direct TV are trying to charge me for another Customers' NEW CABLE BOXES! The Cable Man never even showed up to "Install the Cable Boxes" at my Home, but they think that I am supposed to pay for equipment that I never got! THAT IS NOT GOING TO HAPPEN, OKAY?!

I terminated your service and returned the equipment as per requested on a email to me, with the exception of model VIP 1200 it had been replaced by your service people sometime during one of the many service calls. It was replaced with Model VAP 2500 S/N M9 that is the info on the box. I have been told that I did not return a piece of equipment. I returned all the boxes that I had including wires, remotes ect. I would have no use for any of ATT equipment so why would I not send it all . The equipment was shipped 6/8/17 from a UPS store as directed. In trying to settle this problem I have had severale calls to your billing dept who could not help and would send me to product support and they would agree that all came back and would send me back to billing who inturn would say that what ever they say does not mater . I was also transfered to a Manager who hung up on me.I am due a refund. But I am being invoiced for the non returned piece . I do have pictures of all the material I sent back

1. we are long term customers of directv - so we have and account with them
2. our phone being serviced by Verizon stopped working and was advise by AT&T as well as Verizon that we needed a new phone
this was in Venice Florida
we reside there for six months each winter and stay at an RV Park that provides TV basic and Wifi internet connection
they also have contracted with Comcast for the Internet at 19.95 per month
the AT&T store had a so called special where they had FREE phones - and FREE IPads thrown in with the service - oral conversation with the personnel
they are dishonest as the day is long - as it has now come to light
3. this began 3/8/17
a. Mini IPad - they put the app where I could download on the mini IPAD which I soon learned was a piece of junk - maybe its good for games which I do not engage in. after downloading 1 movie and not understanding what was happening I started another and the download speed slowed way down - to the point that that would not work - later discovering that we had 6G on the phone. part of the oral where we informed them that we didn't need that much but this was a special - our history which we informed them of seemed not to matter. I also didn't understand how I could download movie(s) without the so called necessary equipment - then came the light. So back to the store to return it only to be advise that there would be a restocking charge - $45 -which was never brought up in conversation - not that that matters under their con contract. service requires that we have a wireless internet connection via another phone number - another con - but they would provide it !0+taxes2 ( 20% for the government) cost of protection for the company! What a deal.
b. Internet - in conversation we informed them that the park was setup with wifi and that comcast for a charge of 19.95 per month one could get internet. we where told that we needed internet for the phone - then I find out that was true but was provided with the phone via wireless - that they where "throw in 6G service" a duplication and deceptive is what it really is! they could not provide for internet as the term applies.
c. directv - we have an account with them which carries a credit of $68 as we had put it on vacation. we are decade old customers and have done this over so many years. to provide service at the trailer park we stay in who provides TV service as part of the cost we need a dish which AT&T was going to provide and install FREE. they came in a few days at 3:50 PM only to be told that they AT&T could not install do to the trees. another funny part of this was the fact that we already had an account with directv as stated and that we had informed them as such. So in strict terms we where really not NEW customers and that this was in violation of the offer. In addition they where going to include 3 months of premium channels -
when we returned home we hooked up our service with directv on 4/18/17 telling them of what we had done in florida and expecting them to provide 3 months of free premium channels - they did provide a partial but not 3 months worth as we where now receiving a number of different bills from both the two of them - directv and AT&T. what a mess that has been! I will not go into that fiasco.
d. phone - FREE of course and NO CONTRACT - just pay $13/month+government - they need the protection monie - the company that is. after all there is the consumer bureau, fcc, and sundry other bureaus that need to get into the act for protection - protection for who?
this comes with your own phone number which is confiscated upon signing for protection of course - you guessed it - the company holds it as hostage in case you have funny ideas about not paying. the sum total of free is just under $400 to get the number out of hock.
enough for now! what a system - and its all legal as that term applies - again - ask a lawyer - or ask what they would charge to bring to "justice"

I called Att 5 times ..went into the store july 10 to upgrade i already had Asurion to protect phones apparently when i upgraded it started from that day not freaking fair all i did was got a new phone which i have done before its bad enough i give att almost 700 a month for cable, internet and uverse i also pay 34 a month for This insurance and will not pay a 225 dollar deductible! Because att cant seem to fix they mess up and show i already had INSURANCE IM SO FRUSTRATED no one wants to help me after this complaint im filing also with BBB AND CONSUMER affairs it makes no sense to Rip your customers off!

I have an iPhone 7 phone. All was well until July 9th when I lost service. Apparently a tower was down and I was told it would be repaired. 19 days later and I have been given the run-around. I keep getting messages, saying I would be back in service "tomorrow." I requested a boost to the signal and was told this would cost me $149.99. I refused this, saying the service was fine until the damage to the tower. I understand that I am on the edge of the coverage in this location and the tower might have been turned slightly away from me. I can use my phone fine 100 yards away from the house, where I can pick up a signal. I am a senior living on my own and this is not acceptable. I have been a customer with AT and T and Cingular before that for 17 years. If it not possible to give me service, they should have told me earlier so that I could move to another provider. They kept promising the servce would be rectified.

Coy, Connor Owen and Miranda C. At my local store in oxford ala. .. I made a cash payment on 6/23/17. I got a notification in july that my payment was not received thus I went to the store to clear up this matter. When I asked for the supervisor I was told he was at lunch by miranda c. Being on my own lunch break I returned to the store on that saturday, asked for the supervisor "Coy" to clear the matter up, he came out of the back room with 2 other employees and never addressed me instead sent an employee to handle it and retreated back to the back room. I was asked some information and told I would be contacted in 2 to 3 days with a resolution. I was not contacted. I called the store that next thurs. And asked for coy the supervisor and told them the situation and was told coy was on vacation. I returned to the store on the following Monday and talked with miranda c. Who told me that the supervisor, coy, was no longer working for the company that she was in contact with the district manager, by text, to resolve the matter. She took a copy of my drivers license and told me I would recieve contact from someone within 24hrs. I received no contact by wednesday, today, so I went back into the store to resolve the issue. This time I spoke with connor Owen who assured me that coy still worked for the company and that I was lied to by miranda c. Then connor told me that my payment was credited on 7/15/17. When, I asked him to double check and print me a copy he got noticeably and verbally upset and said it's right here on the screen and he could not provide me with a copy. I then asked him to physically write down and verify the day of and that it was accredited and sign it, his attitude worsened. I apologized for being any trouble and for his frustration but that I had been to the store 3 or 4 times by advice of customer service and I thanked him for his patience. He very rudely handed me the hand written copy that he signed and yelled to the next customer NEXT before I could get out of the chair to leave.. awful experience when someone could have told me the issue was resolved and not lied to me about the supervisor and saved me 4 trips to my local at&t store. Unacceptable!

We decided to cancel our Att/direct tv acct soon after they merged. I had been a long time customer of both independently. However, after the merge the cost was atrocious. So I contacted them via chat explained that I wanted to cancel. Of course we went through the process of them trying to buy me back. But I refused so at the end of the conversation I said do I have any balance due they reviewed my account and said nope you're paid in full we just received your payment and it was over. Now 2 years later I get a bill in the mail that says I owe them money so they send them a copy of the chat because I'm smart enough to save all these things that shows the whole conversation. I then get a phone call two or three months later from a collection agency saying that the dispute has been refused and then I still owe the money. Nothing from AT&T about the dispute.