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2.2 2157 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T reviews & complaints 2157

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C
3:18 pm EST

AT&T service sucks!

Well i was supposed to have what you call dry loop dsl service, which is just dsl no voice, about 4 weeks ago. Their coustomer service is so slow and nobody acts like they really want to help you.

the techs kept saying that they went to my hose and nobody was there when i had people sitting there, and the customer service reps act like you are lying and their tech's are angles.

basically after a month of waiting for my service to be turned on, i ended up with an outstanding phone bill, no internet service, a very bad headach, a pissy attitude, pure hatred for at&t, and no internet service...

so i ask you...is it worth it?

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jhadie
, US
Apr 29, 2010 5:25 pm EDT

for you to reach an agent..after dialing the dsl account number or the phone number...just say agent and it will direct you over to tech support

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GERHARDT STEINKE
,
Nov 30, 2008 8:55 am EST

Any UPDATE on above 26 February 2008 complaint?

Did anyone ever apologize or remedy the problem(s)?

I welcome exchanging notes with others on AT&T.

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WORLD'S WORST SERVICE

Nearly impossible to reach a non-automated human without wasting hours. No practical way to present highly focused very specific E-Mails to anyone at AT&T. The AT&T left hand does not know what the right hand is doing. HORRIBLE frustrating procrustean voice menus (with numbers such as [protected]). Worst of all: "Your call is very important to us" surrealism.

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J
9:37 am EST

AT&T call to india - $7.00/minute

When I joined with AT&T, they told me the rates to call to India, which was less than $0.40/minute. We made some calls and when the bill came, the rate was $7.00/minute. The same day I called the customer service and complained. The guy who was answering the phone, assured me that the rate will be adjusted as he put the information in the computer, while I was talking with him.

The next month bill also came with the same amount, in addition to the late fees. Again I called the customer service to find out the reason. At that time she told me that I didn't call the customer service to activate the connection, before making the calls. I never knew that you have to call the phone company before you make calls. But, according to AT&T, we have to get their approval before we do anything, including making a phone call. The final call to AT&T made it clear that I have to pay that money, if I want to keep the phone line, which I ended up doing.

Here the big companies eat up the small ones to make their own rules under a monopoly and the government doesn't do anything to cover the consumers. There should be at least 3 companies to compete and they shouldn't be allowed to merge or do business together. That's the only way the American people are going to enjoy the freedom they have in this country.

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11:19 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

AT&T - at&t-will not honor agreement

I am writing to inform others of how bad AT&T has treated me as a customer. I will start at the beginning. I use AT&T phone service but previously got my internet service from the local cable provider. Although I was on the “Do not call” list, I received approximately 8 calls from AT&T sales people in 4 months who tried to get me to switch to their DSL...

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D
10:22 am EST

AT&T yellowpages & internet advertising

For those of you who have entered into any agreements with Bell South / AT & T for advertising or web site services, I feel your pain. Ever feel like you made a huge mistake? So do I. We entered into an agreement for yellow pages ads and website design. Not only did the yellow pages ads come out wrong, after we faxed the corrections, but also found out after we made the agreement that we needed to provide the pictures for our website! I am still in the process of trying to get some type of resolution with the situation but seem to just get stall tactics, delays and no response until I call again. They have not accepted any responsibility. It seems they have deceitful sales practices and are very misleading with their representation. Beware of any promises, as they will not be honored!

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fistilynn
Mogadore, US
Sep 19, 2013 11:22 am EDT

I see your a florist. I just received a call asking why we cancelled our advertising in 2012. You mean they do not have my 100 complaints, mailed and online, of being completely ripped off? So, ATT YP advertising rep, you are agreeing that $400 a month for YP advertising for a family owned florist in a town of 800 people is " a little much" ?! You know he ripped me off! you said you're "glad he didn't work there anymore, but would love my business again"? I was very calm and nice and I think she knew to never call here again. The "support" I got for $400 a month was an add on YP.com and a call every 4 months saying maybe if I added more advertising I would see better results. She was right, I have a bad taste in my mouth when it comes to this company having no morals.

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12:00 am EST
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AT&T at&t service sucks! billing me for cancellation when I am within my 30 days to switch.

Just got a bill from at&t where they are billing me for cancellation of service.

I got line from at&t on 12/21/07 and switched to verizon on 1/17/08 therefore I am within my 30 days. The customer service said they dont know if I am within my 30 days, I have to call another number [protected]) on monday to ask them to verify if I am within my 30 days. This is just a run around and a scam by at&t to get money out of unsuspecting customers. Why cant at&t get a better system to link all their departments.

And thats not the only issue, I switched to verizon basically of bad customer service in the span of 3 weeks with at&t. I returned the phone I ordered due to some issues with it and when I wanted to get a replacement, I couldn't get one because their system says I still have a phone. Hello! I have the rma# with me and it says they have already received it. Basically I had to tell the customer service person the rma# and so she can log it. And since she has already logged it, she still couldn't get me a phone... Cause... The system still says I have a phone... What a crap!

All the 4-5 customer service people I spoke to in that 3 weeks were all so without common sense and so hard to talk to. Where do they get their people.

And in the first 2 days that I was with verizon, I had such excellent service. So why cant at&t get better people and better systems.

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Peekofwar
Null, US
Jun 08, 2014 7:14 pm EDT

###s!

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shmarkus
, US
Feb 18, 2014 12:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Sorry, but I have little sympathy for the AT&T employees who posted their tales of woe about working there. Find another job. If you are not qualified to do anything else, go to school and further your education or learn a trade.

I placed an simple order two weeks ago, and it is still not completed. Two sales reps gave me incorrect information. AT&T canceled my order 3 times. My existing landline and internet service were erroneously shut off. Two supervisors did not return my calls. One sales rep put me on hold and never got back on the line. The in-store Manager screwed up a manual order and did not know how to make my cell a hotspot nor how the Unite device works. I was able to reach one professional who actually knew how to troubleshoot the Unite. That is one out of 12 people I dealt with in 2 weeks.

AT&T consists of incompetent, poorly trained employees. Horrendous beyond belief customer "service."

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Catmom
Veradale, US
Dec 05, 2013 2:31 pm EST
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Update: Well, no longer working for ATT. I just could not handle all the metrics and they wanted me to rush through the calls instead of actually helping the customer. In fact, on my last call, a customer was so grateful that I stayed with her and was actually taking the time to solve her problem instead of rushing the call and having the problem unsolved. She called another agent before but was rushed through and the problem did not get resolved so she called again. I did everything that I could to solve it even though it took a little longer and she kept saying " Don't go" . It's okay though. The same day I lost that job, I had a lot of freelance writing opportunities pop up. Now I am writing articles for various clients and I couldn't be any happier.

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Catmom
Veradale, US
Oct 18, 2013 12:37 pm EDT
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I need to chime in here and say that I totally agree with, and can relate to Hello My Name is. The post is a very accurate description of what we go through every day as CSRs for this company.
- We are given marginal training on several systems which are needlessly over complicated.
- Some of these systems have glitches or are slow
- We have to work 3-5 programs all at the same time and we have to navigate those systems while maintaining an AHT (Average Handle Time) of no more than 6 minutes per customer.
*other things mentioned by Hello My Name Is

On top of it all, you have my biggest pet peeve. Being a rep and not being honest of what you can actually do for the customer at your level. Let me explain. Some of us, like myself, are very new to the job. We have NO prior customer service experience, NO prior experience with phones, we have very little experience operating ALL of the tools that we use and some of us do not even have smartphones or anything like that. For some of us, this was the only job we could get while in a very crappy economy and desperate situations. Yet, with only very little training and preparation, we are thrown into calls where it is very difficult to get assistance when we are truly stuck. Yet, we are not supposed to say to the customer on the other end, "Please bear with me, I am new.", "I do not know yet; but I will find out for you/find someone that can help you" . We are supposed to act as though we are already experienced and well versed in these programs ect when we actually come off to the customer as a flustered, bumbling, incompetent baffoons! I HATE THAT! Believe me! I love people and I really want to help them and make them happy. But instead, I was pretty much brought to tears the very first few times on the phones because I really didn't know how to handle the calls better. To be honest, I feel like giving up, adding the experience to my resume and jumping ship once I land something else. Not only because of the pressure that we are under, it is also some of the customers who become impatient and blow up in the face of an agent's first day or second day on the flippin job and their hands are tied as far as what they can do! I'm sorry, if I was a customer and I came across someone who is new on the job, I would rather have them be honest and tell me that they are new and if a task is too much as first or if it is something they are unfamiliar with, I would rather have them say that and get me someone who could help ect. I would be a lot more patient with them. On my second day, I was already screamed at by one person for something what wasn't even our fault! She was VERY incoherent (maybe too much to drink?) and I was already having equipment problems! After finally finding out what the hell she was talking about, after her screaming "$200! WHERE'S MY MONEY?" right in my ear. I discovered that we did credit her the money, but her bank was taking their sweet time processing the funds. Finally I had enough of the abuse and dumped her on the supervisor. I said "Look, you take care of this. I have having a hard time understanding her and my equipment is going on the fritz! " (which was true).

As far as the product itself. I do agree with it being pricey. That's why I recommend Tracfone personally. You get your device and card, you activate it online or to a rep (which may have an easier job than us), and you are on your merry way. All you have to do is buy a minutes card when needed. No fuss, no muss.

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deliyah
Laguna Hills, US
Jul 28, 2013 10:09 pm EDT

tell me more about a.t.t !

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Art Foster
Kalispell, US
Jul 21, 2011 12:33 am EDT

Ever since AT&T s' buyout from Alltel here in the NW area, the service has been sporadic with many many dropped calls. At least once a week I have to call their customer service complaining that I keep getting data not connected when tethering or checking emails on my Iphone 3g and still keep getting dropped calls! I have received so many different reasons why this is happening. I ve been told that they are still working on the system (towers?), its your sim card, its your phone, etc... Ive tried 3 different phones, and no change at all, still poor service. I feel I have been extorted by AT&T from my Alltel changeover comparable smartphone they gave me, and had to ante up to the AT&T contract to be able to tether! Come to find out AT&T did minimize the towers here, for they dont want to pay for the tower space! When they purchased Alltel. Ive been lied to and paying for a dead horse! I will be tasking this to the PSC! AT&T did deceive and extort me and now have me locked into a contract! Its wrong how they do business!

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Hello My Name is
fghgfh, US
May 10, 2011 7:34 am EDT

Hello Everyone,

Point blank...I work for AT&T. Whenever you call [protected] or dial 611..I just may be the person your going to get. Given that fact, I must admit I am on the fence about some of the things being said in this forum. On the one hand I can absolutley name some instances where customers were being royally screwed by AT&T. I will also say that some of the atrocious customers that call in deserve every little vice we can manage in order to ensure that their "customer experience" a LESS satisfactory one.

I would like to start with the reasons I DO NOT like AT&T. I will be honest they treat their employees poorly. I'm sure you would find "poster child" examples of employees that were treated well that would argue that statement, but the bottom line is a majority of the employees are placed under so much pressure it is unreasonable. We are given marginal training on several systems which are needlessly over complicated. We are then given the lousiest computers which run horribly slow in order to run these software programs, seriously I have seen better computers thrown out in dumpsters. To name a few of these systems...

Clarify...Where we notate your account and see who is calling, more or less a glorified caller ID system.

Telegence...The Billing system where we see every single penny given or taken since your contract or "agreement" started with us.

MyCSP...More or less an index of EVERY SINGLE THING AT&T has to offer, it acts much like Google does and is a search engine. Whenever a CSR (Customer Service Representative) is reading those "expectations" to you, they are reading from MyCSP

Snooper...Where we reset your phone on the network

Phoenix...Where we order your equipment

CCC...Where we refund those mobile purchases you accidentally make such as "Flirt Tips" and "Horiscopes" etc.

CSR...Where we go into your att.com/wireless account and guide you through the website.

Of course, there are numerous more systems and each system mentioned above is not FULLY explained in and of itself. If I were to name every system we use on those lousy computers and give a full explanation of them all, this already lengthy post would take up WAY too much room. At any rate we have to navigate those systems while maintaining an AHT (Average Handle Time) of no more than 6 minutes per customer. I hear that in some AT&T call centers the attrition rate is 137% every 6 months. This is my first complaint.

Another customer based gripe I have is this...
I have had customers call in that have always had lousy service in their homes, I check the history and see that they have called in numerous times. I do the troubleshooting we are instructed to do via MyCSP and still no positive results. At this point you would think we should give this customer something other than a lousy $25.00 "Goodwill Credit" right? Like maybe we should GIVE this customer the Microcell 3G for free considering how much money they have spent with us right? WRONG! AT&T does not allow us to do this, and I think that is horrible business practice on AT&T's part. Sure, sometimes a 3G manages to slip through the cracks and land in a customer's lap...not often enough though.

I have also seen it with my own eyes...One customer was charged a $5.00 late fee for paying a bill that was a few cents short...not even a full dollar!. I will admit that "$25.00 Goodwill credit" came in handy that night lol. And yes I absolutley gave it to him he had paid his bill promptly for almost 3 years. At any rate I could not believe that AT&T had the audacity to do this to this man.

I had another woman call in who was elderly, she had purchased the Apple iPhone 3g...She was told by the store rep that we would extend her 30 day "buyer's remorse" period so that she could decide whether or not she wanted the phone. The call was on a weekend and the store was closed and lo and behold she was not able to return the phone and was thus stuck with it. If I were a religious person I would have seen my priest that following Sunday.

I often have customers call in wanting to know if we can "track their phones" when they loose them, sort of like off of some science fiction movie. I would like to take the time to set the record straight on this one ok? YES the technology does exist to do this, with or without your consent. AT&T is capable of doing this in and of itself, we sell it to customers as a feature known as "Family Map". BUT THIS IS IMPORTANT unless you have family map ALREADY installed on your phone BEFORE you loose it, we would not be able to track the phone simply because we are not given access to software programs that would allow us to track the phone.

So yes I do have many gripes about AT&T's business practices. I won't lie I also urge people to go with Verizon whenever I am off the clock and talking casually. WHY? Because it is not that I particularly think Verizon is better, I am sure a Verizon CSR would say many of the same things I am saying. I simply have no company loyalty considering what I have witnessed happen to both employees and "valued customers"

Now for the "valued customers" that honestly should never have been given a phone...
You're out there, we know it and you know it...let me begin by saying this. When you call in wanting a credit, don't get belligerent with us, it is within our power to give or not to give credits as we see fit, in fact more times than not unless MyCSP says we are required to give you a credit you WILL NOT get one if you treat us like dirt. It is more or less dependent on one and only one thing, our mood and our perception of the way you are treating us.

Expanding on CSR abuse, never mind the fact that "Your call may be recorded for quality purposes" and any one of us could potentially press legal charges against you if we had the inclination to do so for abuse...consider this...you are abusing someone who is staring at all of the information they would need to become you online and in a virtual world. Credit card numbers, physical addresses, names of family members, telephone numbers, credit histories, social security numbers, full names, e-mail addresses. So stop and think for a moment next time someone asks you to tell them YOUR social security number to them for verification purposes...they must be looking at it in order to know whether or not you gave them the correct SSN right? DUH! Consider this a friendly reminder next time you call in with a bad mood. I'm not saying that I would do this, but I'm not everyone now am I?

Moving on...when you want to escalate to a supervisor because you don't like the answer we are giving you, why do you honestly think the supervisor is going to give you a different answer? In fact we usually enjoy listening in on the conversation as the supervisor hands you your a*s while you politely go from "You m*th****ck*r" to "Yes Sir/Ma'am"

For the technical problems on your phone, and this is for the good the bad and the ugly...Please have the phone available AND call from a different phone other than the one having the issues! I mean honestly, there isn't a thing in the world we can do for you if you call in from Indiana and your brother has the phone in California. You are our eyes, ears, and fingers when we are troubleshooting your phones.

To wrap all of this up, I do realize AT&T needs to revamp a lot of the things it does, and I do realize there are some CSRs out there that should be lined up against the nearest wall and shot. It is also true that some of the customers we have are cowards that probably threw rocks at the animals that were in cages when they visited the zoo as children, because that's more or less what they are doing when they mistreat a CSR that they can't even see.

Finally before I go I would like to remind any and all of the readers here whether they are customers, AT&T affiliates, or just some old Joe Bob suffering from insomnia...that since no threats were made in this post I am not liable for speaking the truth, freedom of speech is a precious gift that we enjoy in America and no contract I have signed with AT&T trumps that.

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aalan
, IN
Feb 07, 2011 3:30 pm EST

hi, this is my request to all those atnt customers who switch their phone services to dsl direct or dry loop...please remember the answer to the "offline security question" on your internet account or at least your "primary user id" and save yourselves and as well as us from the ensuing trouble.

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aalan
, IN
Feb 07, 2011 2:16 pm EST

hi, i am an tech support agent working with atnt since past few months, and i have got a number of calls from customers facing similar issues.I have felt helpless in many situations where i feel that the customer deserves better service and he has to pay the price for some mistake he hasn't made.I hate giving fake apologies on the phone.I know there is something that can be done.I as tech support can't do anything about issues which are handled by customer service agents.I don't what's the atnt policy of making money but i do feel a lot of trouble can be avoided if all the departments are well mapped.

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Joseph Lew
Irving, US
Jan 29, 2011 2:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

Att customer service always suck...im with att since 2004 just because i love the iphone but not att service, drops call and customer service worse than any one else...yea verizon here i come... spending more than 450 a month just for att bill, i think i deserve better customer service and a better service provider...is really SUCKS

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12:00 am EST
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AT&T billing rip-off

We made a payment to Cingular just as or before they changed over to At&t. They said it did not go through and could not give confirmation. We tried again with a different credit card and received confirmation. They then took $166.99 from both accounts and only credited our account with one payment. We have followed their instructions of sending them bank statements from both accounts and the bill and they agree that they have done this. To solve the problem they forward on the info to billing and we get notification back that complaint is unfounded.

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Margo Freewalt
Camby, US
Nov 13, 2019 12:40 pm EST

Every month I have to call in because my bill changes from what I was told. No-one seems to care. I can spend 1 or more hours each month. They state that they DID correct the problem - but as usual the person didn't. I just can't believe how they lie all the time.

I had a contract that stated I had 3 business days to cancel. I cancelled on the 2nd day but they charged me $177 for monthly service - my monthly service was suppose to be $99. Even though I cancelled and many people at AT&T said it has been taken care of ... I received a call this morning from an attorney that handles collections.

SO mad. But I'm going to fight it. I won't be pleased if it was reported to the credit bureau as I'm tired of them scamming me. I have other friends who have gone through similar instances whey their bill keeps getting higher from what they signed up for.

Question: IS there any class action law suits going on?

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Dallas Trammell
, US
Oct 18, 2017 4:30 pm EDT

AT&T SUCKS ALONG WITH THEIR DIRECT TV ALL RIP OFFS I WOULD REALLY LIKE TO KNOW HOW THEM PEOPLE SLEEPS AT NIGHT

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Just Me2 too
, US
Aug 08, 2017 3:35 pm EDT

AT&T used to be great, but over the past few years they have turned into extortionists- out to get your money by any means possible. Cell sevice and customer service have gone downhill. No wonder so many are leaving. Their representatives will lie to you about anything they can just to keep you another month- and after you figure out they scammed you, it's too late and you have to pay. Do yourself a favor and steer clear of this company with shady business practices. There are much better providers out there who offer better coverage and phone plans.

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Cindy D. Eddington-Villanueva
, US
Jul 03, 2017 5:32 pm EDT

I agree, there is no customer service! They have no desire to assist and fix problems, they have told me they cant help until I pay the a bill I dont owe before they can supposedly help me. I paid a bill I did not owe, they sent me new bills. Same saga.. I cant seem to get any customer service to resolve.
I will never have ATT again.. Nor Direct TV. Nor landline. No bundles again, they told me one thing, and billed me in error and refused to fix

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Nancy Stiff
, US
Mar 02, 2017 12:55 pm EST

My AT&T bill was higher this month. I called them and them and they said that during frequently updating that this amount was being billed to me because it had showed up on my old Cellular One account as a $28.00 fee for a phone that I had purchased from Cell One a couple of months prior to the AT&T buyout from Cell One. I broke this phone in May. Took it into AT&T and they said there was nothing that could be done because the transaction had been made thruCell One. When I purchased the phone the contract included insurance on the phone incase it got lost, stolen or broke. I was told that I would have to purchase a new phone. So I did. Now suddenly I am being charged for this phone but they will not honor the contract because they do not have that paper work pertaing to the insurance but they sure do supposedly have the paper work pertaining to how much I owe! They are telling me that I have to pay an extra $28.00 per month until Sept. of 2018 to satisfy the agreement but yet they cannot provide me witih documentation. This is a rip-off! They are wanting me to pay the money but will not fullfill the rest of the contract with Cell One pertaining to the insurance. Also they have told me that I signed a 2 year agreement with them and I DID NOT! I signed nothing with them when the switch was made from Cell One to AT&T! I want to drop them immediately but it will cost me close to $800.00 to close my service. What a rip-off. Does anyone out there have any advice for me?

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Bobbie Brown-wooten
, US
Feb 17, 2017 11:15 am EST

I switched from AT&T and then got a bill for $217 for termination of contract. I never signed a contract and told them I wanted to see it.
I was told I had signed electronically and should have my paperwork. They had to prove nothing So to keep my credit score and not
drag out a fight I paid to switch.

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digital doug
, US
Dec 01, 2016 8:04 am EST

att is total slime. Just sat in on sales mtg w at+t fiber reps trying to sell $15, 000 per month internet access to one of my customers. Had great time destroying them, had customer use Comcast (much cheaper but equally ethically challenged). I told them the $38 refund, they refused to pay would be the most expensive $38 they ever took . I lost $38, at+t lost $180, 000 annually. I am just getting started-this is fun ruining the at+t salesmen day.

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RadGal
, US
May 10, 2016 8:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Does anyone have a good phone number contact email etc for AT&T I want the top guy to hear my experience. They need to use it as a teaching tool to train those horrible mouthy representatives for AT&T

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WingRocker
, US
Feb 03, 2016 10:25 pm EST

Republicans and Democrats, be they elected to serve in the House or Senate, may disagree and be divided on a great many issues affecting the U.S.--but the ONE thing that brings them ALL together: Corporate Greed.

I estimate, and this is a conservative guess, about 90% of Congress hold mega-million$ in stocks from business titans like AT&T, DirecTV---and/or their countless smaller subsidiaries. For the past two or more years, AT&T and DirecTV have been involved in this effort to pretty much phase out Dial Up and DSL internet services---by "aggressively guiding" their customers into accepting this "U-Verse" system, purportedly rife with technological issues.

The plan is fairly simple: Bait you with a sweet monthly service price for a year----then double the service price, complete with their ever ingenious added charges ( despite their fictional names, the money collected by these charges goes towards "slush funds" for AT&T's political lobbyists ).

You're given 2 options: Package A ( internet only ) or Package B ( home phone AND U-Verse internet---doesn't save you a penny, but they have to try and hope you fall for it. ). What I found interesting: Package A only "saved" me $7---and that does NOT include the inventive charge(s) I'm sure lie lurking, waiting to be imposed on my bill---which by the way, is SEPARATE from your home and cellular phone(s) bill...unless of course, you fall for Package B.

Here's the kicker: Ask how long this offer is on the table; THEY DON'T KNOW THAT ANSWER! They ALSO DON'T KNOW how long it'll take AT&T to totally phase out DSL ( they pretty much wiped out Dial-Up Internet ). Their letter is crafty and cleverly worded: The forewarning says your DSL service MAY BE interrupted **not** WILL BE interrupted if you don't accept either offer.

But oh! Wait, folks---there's more: You avoid service interruption by calling the number on the letter ( "checking in" as I was told I did ) before the dated deadline! And by "checking in", I'm assured I will NO LONGER receive those "aggressive sales calls" from "ATT"

Talk about AT&T and DirecTV SCARING UP business ( I'm sure they used that joke in their high-level board meetings ).

Well AT&T FAILED to scare me. I'm NOT "upgrading" so I can be upcharged! I'm staying with AT&T DSL and am fine it's soon being billed SEPARATE from my home and cell phone(s) bill; might even make the bill easier to understand.

And I pray that MORE AT&T customers stubbornly REFUSE to have their DSL Internet "upgraded AND upcharged" or get pushed into the clever "bundling" RIP-OFF! I figure if MORE MILLIONS of AT&T DSL Internet customers REFUSE this shady U-Verse scare crap, maybe the corporate titan will get smart and BACK OFF---or face another painful class action lawsuit that finds them AGAIN guilty of anti-trust monopolization.

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Luis Fonte
, US
Nov 25, 2015 10:39 am EST

Totally Agree we are dealing with scammers and crooks. But the sad thing about all of these issues is our government don't step in, and do something about these companies stealing from the working class citizens. they should be regulate and stop in there tracks. They use Deceptive practice and shady business practice. it is crazy to have to pay amost $6, 000 a year to use cell phone, tv, and internet. that's highway robbery. Directv now that it merge with At&t is using the same practice At&t is use too. us the citizen just need to join together to stop all these crooks from taking advantage of us working class citizen. let's all write a letter to congress and stop these crooks now!

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AT&T automatic renewal of contract

At&T renewed my advertising after I told their sales rep that I no longer wanted their service. They told me I had to cancel in form of a certified letter.

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ggsunbelt
Magnolia Springs, US
Apr 07, 2011 4:34 pm EDT

I'm looking for the address too! The collection agency is calling me 4 or 5 times a day!

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anthonyh2010
, US
Oct 04, 2010 12:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

where did you send the letter to (address)?

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Tesseract257
Memphis, US
Aug 06, 2009 12:27 am EDT

Here's is what my att Advertising contact said:

5. Renewals. We reserve the right at our discretion, but we are not obligated, to renew your Advertising for renewal Terms coinciding with the publication dates of the directory. We will send you notice of renewal by U.S. Mail, containing any change in Advertising rates and the accompanying terms and conditions, and you may refuse the renewal by giving us written notice within 15 days from our mailing, or by the deadline contained in the notice, whichever is first. We reserve the right, upon written notice to you at any time prior to renewal: (a) not to renew your Advertising for reasons set forth in paragraph 2 above or (b) to eliminate or modify any terms, conditions, standards, specifications, products, headings or policies (including without limitation priority placement of Advertising) affecting your Advertising. All Internet Advertising will automatically renew at our discretion at the then current rate unless cancelled prior to the publication date of the next printed directory. After renewal, only changes resulting in the same or increased level of Internet Advertising charges may be made.

After reading this I wrote a letter to my sales rep informing AT&T of my desire to cancel and not renew my contract. I mailed the letter certified mail so someone at AT&T had to sign for it. I have a copy of the letter and a return receipt that proves the cancellation letter was received. Now if AT&T tries to do something stupid and auto-renew me, I have material evidence that proves my notice to cancel was delivered.

Here is the text of my cancellation letter:

This letter is to inform you that our advertising agreement for print and internet advertising signed on ______ is not being renewed.

Our company is extremely concerned that our other marketing activities -- free craigslist ads, contractor review websites and targeted flyer distribution – all outperformed the yellow pages print and internet advertising. Our free craigslist ads alone generated $300, 000 in contracts, yet the paid advertising in the Yellow Pages book and yellowpages.com generated $ 0 in revenue.

In regards to internet marketing, over the last ten months yellowpages.com generated only 24 clicks to the our website. This was an average of 2.4 clicks a month! If I factor in the total cost of the internet advertising ($42 x 10 months = $420 ) and divide by the number of clicks generated ($420 / 24 = ) the cost per click is $17.50. During this same time frame our website had over 500 hits from craigslist at a cost per click of $0.0.

Unless AT&T Advertising can somehow refund a significant portion of the funds paid on this non-performing advertising contract Our Company will make it a policy to never do business with AT&T Advertising again.

Thank you,

This Works, just remember to send the letter certified or registered mail and the letter must be received by AT&T by your renewal deadline or you will be automatically renewed for another year.

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Pixmania09
San Francisco, US
Jul 28, 2009 6:45 pm EDT

Wow found my tribe. So verbal contract, says the written contract is to arrive in 3-4 days ( from a internet advertiser who has my email, & and hosts my domain) think nothing of it. 4 weeks later contract arrives. Has 72 hour cancellation. Whoa! Call the sales rep; no longer at the company. I do not have a rep, am informed. Send certified letter to the cancellation Dept.. I do asap. I called many times to drop out. Will not let me. The billing is not the $54 quoted but $67. After many attempts, I get them to play the "verbal contract". The facts above are mentioned but the rep fails to mention the info for the 72 cancellation.

Now 6 months have long gone. I get a call from the new sales rep, Gertha Davis, nice enough, want me to re up. I politely give her an earful. I state that I've sent in my cancel letter back in October days after I received the tardy written contract. She nor any one at ATT internet advertising has any record of it. The PO does. I have a certified recite. She will look in to it. Weeks go by. I call again, why am I still getting bills? "Please fax" she asks. I do with the PO deliver notice. 3 weeks go by. I get a new get a new bill thou I was informed that it was down in June. I call again. Now I get a email from her! It states on 7.23.09 she says its in a claim. This is the third time and the only claim that was reversed was the credit for the "over-billing" that was "discovered in my verbal recording.

I am at the point where I am going to call my super corporate uncle and teach these guys a lesson. These are unfair business practices; with out morality. I am not a lover of ATT, an spend a lot of money on their services, but this is a different kind of business model.

As of this writing the site is still up. I have spent too much time on this. As a SB owner, I have seen a lot. But this one leaves me aghast.

Advice?

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Disappointed Past Customer
Palo Alto, US
Jul 20, 2009 11:27 am EDT

I too had a bad experince advertisng with AT & T Advertising and Publishing so contacted Better Business Bureau in St. Louis, MO. The amount past due is always negotiable. My problem was resolved within two weeks after a nine month battle with AT & T. Don't listen to their threats just take action and contact the BBB ASAP! Wish I had contacted BBB sooner!

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Maunie
San Marcos, US
Jul 07, 2009 5:28 pm EDT

I just made my second to last payment on my contract. Yes they are holding me hostage. It is amazing that they have no morals. If I don't pay they will shut off my business line call forwarding that I advertise with. I am thinking it just may not be worth it to continue with them. As soon as this is over I am cancelling all of my att services. I just called the service department to complain and all I got was " I will notate your account mame. BFD. That did nothing. Has anyone had any sucess in getting their contracts refunded?

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K9mutt
, US
Jun 22, 2009 6:09 pm EDT

Has anyone just nor paid? I feel like I ambeing held hostage and with no release in sight.

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A T & T Service Complaint
Menlo Park, US
May 28, 2009 12:21 am EDT

Advertising with AT & T Advertsing and Publishing is the worst mistake I ever made. It is frightening how they operate.

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Lightcrafter
Austin, US
Jan 26, 2009 5:18 pm EST

I have gotten the same notice from my SWBYP. I don't feel obligated to pay the bill. How has your situation worked out? Thanks.

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Lightcrafter
Austin, US
Jan 26, 2009 5:16 pm EST

I am having the same problem. Has your problem been resolved? If so, how? Thanks.

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AT&T rude customer service in store!

I went into the AT&T Wireless store to have a simple question answered. I was "greeted" by one of the customer service people standing behind a desk, a middle aged man whose name was "Amir" (though I cannot recall his last name.) His greeting was unfriendly; he sounded as if he was bored with his job and had better things to do. During the transaction, I mentioned my decision to leave AT&T next month in favor of Sprint. This is a decision I'd made after nearly a year of researching other companies, getting feedback from others, and generally growing displeasure (since the "name change") with the lowered quality of nationwide coverage I am able to obtain while traveling the interstates (I am a truck driver, I travel throughout the lower 48).

Amir asked me why I was cancelling AT&T. I expressed a few of my reasons. While I was speaking, Amir did not look me in the eyes. In fact, he was literally staring out the window, over my shoulder. He continued to do this while I briefly explained my dissatisfaction with my service. When I finished... he actually turned his head, LOOKED MY HUSBAND IN THE EYE... AND BEGAN EXPLAINING *TO HIM* WHY I WAS "WRONG" FOR LEAVING AT&T. My husband just stood there looking dumbfounded, as he had not engaged in the conversation prior to this.

Yet Amir refused to speak directly to me, preferring instead to speak to my husband as if my husband were making my decisions for me. He offered no advice, no help... none of the typical "salesman stuff" I'm used to hearing. I was expecting something along the lines of "I'm sorry you're dissatisfied, let me see if there's anything I can offer you to get you to change your mind and keep your service?" None of that. Just arguments... Sprint was bad, Sprint had no coverage, Sprint laid off employees, I would certainly end up unhappy with Sprint, my *phone* was the cause of all of my problems, if I'd just renew my contract for another 2 years and buy a new phone it'd all be better (I'd heard that line before).

Mind you, I've had my wireless broadband (air card) through Sprint for 8 months now, and it offers me high-speed in the most unbelievably rural places. Meanwhile, a friend of mine (another trucker) uses AT&T's air card and can't send emails in metro St. Louis. I have no fewer than 3 fellow truck driver friends who use Sprint and on occasions where we have traveled together, I dropped more calls and had less service than they do. This is not a decision I took lightly after 3 years as a (happy!) Cingular customer. I found that in my experience, the name isn't all that changed when Cingular turned to AT&T, and I chose to leave.

I've honestly never been so disrespected by a sales associate in my life. To be blatantly ignored, talked over, and treated as if I were an impudent child, left me reeling with anger. After that experience, I don't care if every other cell phone provider in the country goes out of business leaving only AT&T... I will resort to smoke signals and Pony Express as a means of communication before I ever go back.

I spoke to the manager and will be writing a letter to AT&T directly; a customer service rep at the call center gave me the address. I just figured I'd spread the word.

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AT&T - unfair treatment!

I started advertising with Bellsouth Yellowpages a few years ago. Last year they were absorbed by AT&T. In March, I was contacted about renewing my advertising and increasing my internet exposure with more of their products. I had no increase in business for the previous year, but thought that it might help to do as they suggested. The salesman assured me...

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AT&T - unauthorized charges!

To anyone who has a choice of telephone company, please... DO NOT use AT&T. All that a person needs is your social security number to get a telephone through you. A family member took my social security and got a phone and did not pay the bill. I was 13 at the time and had no clue. I figured, getting a telephone would be harder than getting a cell phone...

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AT&T big mistake

To whom it may concern,

I changed to att home phone service a few months ago (Big mistake) I also subscribed to Att Dsl service At the same time, I was told at the time of Purchase that My Home phone bill and att services would be combined, About a month later My DSL service was suspended for non payment, I then called att dsl customer service to find out why. The customer service Person was very rude to me saying that if I had paid my bill that it wouldn't have happened, I was transfered to Billing after waiting online for 45 minutes The person that I spoke to told me that I needed to have a credit card on file in order for my service to be turned back on he assured me that it would not be charged at all , I explained to him that it was a debit card and rarely ever used so there is never any money on it ,he said that would be fine, it's just for security reasons Last friday (over a month later) night I was online when Low and behold my DSL shut down again, I just got off the phone with Customer service again, being transfered from one person to the next untill I was told that my debit card was declined when they tried to collect payment, They told me that they needed another credit card on file in order to turn my service back on, I explained to him what was told to me and told them that i wanted it all charged on one bill along with My home phone service, he told me that he could do that, he told me to hang on, i was holding for 30 minutes again only to be asked for the last 5 digits of the card on file, I explained to him that it was my husbands card and he is out of town, he started to get very rude saying that without those numbers he couldn't help me at all, Just a few minutes before then i gave him My name, address, phone number and social security number. Thats not enough to identify Myself? I asked he said no, he told me that he was going to disconnect the call if i couldn't Give that set of numbers to him, I asked Him to allow me to speak to a supervisor about the situation, all he said was that it wouldn't help at all, I told him that as a Consumer i had a right to speak to one and he told me that he didnt care, he flat out refused to transfer me to a supervisor.

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wayne r sims
,
Apr 04, 2008 1:31 am EDT

Contacted at&t for phone and internet services. We were quoted $79 dollars per month for unlimited package and excepted. First monthly statement was $102 which i paid thinking there were extra charges for installation. Next statement was almost $200 that got me on the phone. After numerous calls to at&t with all customer service employees are busy, i finally got a rep. They told me the extra charges were for phone repair, which there were none. The services they were refering to was our line went dead & we called to ask why. Within the hour, the line was back on. Later that day a note was hung on our door that our line had been checked and no problem found. I was told that i did not have a service contract so i would pay. After numerous calls with no result, i ask for and talked to a manager. He said he would remove the service charges & check into why my bill was higher than quoted when we subscribed for the service. I also agreed to a $6 a month service charge to keep this from happening again. This months bill has just arrived with the same overcharge and still having the service charge the manager said he was removing. I cannot believe how inapt this company is. It is a nightmare to attempt to contact them to no avail. They appear to place themselves in a position to disrupt your service and charge you for reinstating it.

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Nala3232
, US
Jan 26, 2011 2:47 am EST

Ever tried to pay your dsl bill with ATT when you dont have your landline? Using my cell also from ATT I call the dsl number listed the autovoice thinks im calling about my phone so going to rep. they tell me this is phone you need to call wireless I asked for the number same one I have I ask can you just tranfer me and explain what kept happening no she couldnt do that but she could transfer me tech support maybe they could. or I could pay online well I had already been online get everything typed in and asked for a number enter one on my bill nope they have to send you your number by MAIL make take up to 2 weeks?I just kept calling back finally they got me the person I need and I started auto withdrawl...

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sinkinthe ocean
Nashville, US
Nov 13, 2009 12:34 pm EST

at&t is pathetic. We have had home phone service for 35 years and I've been calling for at least 4 months trying to get it fixed. Customer service does not exist with at&t. They absolutely do not care. I was told last night that we had service for 35 years and I was ready to disconnect. The response from at&t was "we can do that". I told the rep he was rude and sarcastic and had no idea what customer service was. When we had bellsouth they were local and actually got any problem fixed within a day. Now you have to wait at least a week before they come out and if they don't fix the problem and you call back it then takes another week. This goes on and on and on for months and months and no one at at&t cares at all. I asked for a supervisor and he said I'm as far as you're going to get. I demanded for the call to be escalated and he put me on hold a long time and when he came back he said there was no one available. Then he said all he could do was send out a technician. I told him we had at least 20 technicians out already and he said there was nothing else he could do for me. It truly blows my mind. Whatever happened to the wonderful hometown phone company. at&t does not deserve to have any customers and I hope in the very near future that they don't. It would be a pleasure to see them go down in history as the worst phone company that ever existed.

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hannelorie
, US
Sep 30, 2009 11:37 pm EDT

I never thought I would join others by giving my BAD experience. ATT has ideed become impossible and not at all customer service oriented anymore. Today, as I was trying to pay my bill according to me most recent bill, and payment was not even due for 12 days later - I could not complete the call with the bill paymment over the phone (it could not recognize the payment, even though I tried several times, subsequently I waited for a live person. I paid with a credit card, got my reference # and told me I had a zero balance. He then told me that my service had been disconnected the day before (I did not know that since I used my cell to call), however, he said he would transfer me to customer service and the phone would be immediately reinstated. Guess what - 5 hours later and speaking with at least 15 "customer service and or so called supervisors" I have gotten nowhere. In fact, they tell me I can't get my number back and have to get a new number. This is not what I want after 20 years with the same number. I have also been told by several of the 15 people I spoke with that I was given the wrong information and I should get reinstated, however, they connected me again with someone that said "no, can't have the number back". I then asked what their proceedure was about storing the phone number (like other providers do)? They agreed they do that too (especially, since my phone had been disconnected for only about 24 hours), alas, still were unwilling to get me reinstated unless I get a new number. At this point, I really did not know why I was disconnected, granted I did have a past due charge on the current bill, but I paid the entire bill, not even due for 12 more days, no notice to shut off the servi ce or warning.

Anyway, I finally spoke with someone who truly looked into what happened, but couldn't help me and by that time all offices were closed, so I am going to try again tomorrow. When I first signed up with ATT years ago, I had a bundled service for local and long distance. Apparently, I was now told ATT detected that we were not using the long distance service (true) and decided to pull the plug - along with the pulled plug went my entire phone service. No one at this point at ATT is willing to help, they will not transfer a call to a supervisor, or higher up.

If I have to get a new number, it certainly won't be with ATT. Having used ATT for many, many years, I have resisted offers from other companies even though I could have saved money by awitching, I was happy with ATT's service - guess what? I am unable to make recommendations ever again, they don't care...and I am sure I am not alone in my complaint. At this point we also have 2 cell phones with ATT, also for many many years, and if the slightest issue arises, ATT will be dust for us (so far the cell service has been good).

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Annoyed
, US
Feb 22, 2009 12:56 am EST

AT&T SUCKS. I had the phone and DSL and I paid by credit card until I closed my bank account. I called and told them that I did and continued to pay with money orders every month and then I get a letter saying that since i did not pay for the DSL service with debit card that they were stopping the service. Even though it was paid for they shut the DSL off, and still charged me on the next two bills for the DSL service.

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gwendlyn goodson
,
Oct 04, 2008 3:50 pm EDT

I agree with people who say customer service people are rude and non-caring. I wanted to get u-verse and internet connection as a bundle and wanted to add my wireless phone bill. I got no help, waiting for 15 minutes to 45 minutes for someone to add more rude behavior. I can remember when ATT had customers service people that were kind and caring but these oversee customers service people is like a run-away train! I am second guessing that this is not worth the
hassle, stay with TIME WARNER CABLE and pay more for services but never have they made me feel so bad. There is a difference between wireless customer service, they had not been rude just unsure about products, etc. I will be keeeping my cell phones until they become unreasonable.

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Cherry I Crawford
,
Sep 23, 2008 6:33 pm EDT

To whom, i just paid my bundle account home phone, dishnet and highspeed internet bill with my creidt card and did, nt get a comfirmation number from an embarq repersentive, he told me that the system was down, i told him to use my creidt card as debit and he used it as credit, my credit union shows that the payment is pending and my dishnet work is not on then embarq telling me its not showing up in the system where i made a payment. Mrs.Cherry Crawford

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Nancy Underwood
,
Sep 17, 2008 9:07 am EDT

I called ATT re: internet service3 months ago.[June '08]. I was told that I could not get DSL @ my address, only Dial Up. I talked to 3 other people on the phone and have never dealt w/ such ineptness from any co. before. I ended up asking for dial up just to have the internet. I was told the man would come to install a few days later. When he came he told me I COULD get DSL & he would set me up for someone to be in touch from that dept. Subsequently, I got the kit delivered and got on DSL.
This month, [Sept. '08] I got my monthly bill from ATT for the DSL, but, in addition I found a charge on my credit card for dial-up. I called the no. on my bill and was told I would have to give the name of my favorite singer in order for them to take that amt. off my credit card. I didn't recall any code from my earlier conversations w/ setting up my internet w/ them. They refused to take the responsibility for their irresponsibility in illegally charging me for no service rendered. I even talked to the manager and she refused to take the 22.95 off my credit card also.
This is the only phone service available in my area. Otherwise, I would get another service. It's very frustrating to know you're pretty helpless to do anything but accept their obvious lack of customer courtesy & it appears to be an illegal act, in my case...receiving money for services never delivered.

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Kimberly Knott (Jones)
,
May 14, 2008 10:41 am EDT

Don't use AT&T Home Entertainment. They owe me a refund and I have been trying to get it since August of 2007. This month will be 1yr since I disconnected my service. I have called over and over. I was told that they would call me back and they never did. I never seen such bad customer service. I'm searching to find out how I can file a complaint / investigation with their regulators.

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MGarcia
,
Apr 24, 2008 1:52 pm EDT

AT&T As well as most of the boradband companies are horrible.
We pay for a service and the amount we pay is based on the speed throughput, yet they refuse to warrant the minimum speed that we are paying for. They hid it under the cloak of "numerous different factors". These "numerous different factors" is really 1! and that is OVER SELLING bandwidth.
They can sure limit your bandwidth but they can't define and allocate the bandwidth. The steps are simply 3 other lines in a Cisco router for the IP address we get!
THEN I try to get new service in my business location, I just wanted Local service (the most basic available) and DSL service. When I get to it, it tells me my bill will be $76/month. I get a call a few moments later stating that they cant do it because the address is a business. I told them what does that matter I do not want all the extra business stuff. SO I go to the business side and the SAME exact service is now costing me $154./ month!
WHAT IN THE WORLD!

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AT&T new att phone arbitrarily switched my account and charged me 5x the amount

I've been using ATT bundled local and long distance for over two years at a fixed monthly rate. I work from home so I use the phone A LOT. Well ATT got bought and became the NEW ATT.

Long story short they killed my bundle charged me 10 cents minute for long distance AND sent me a local bill too boot. So my usual $85/month turned into a $200 long distance bill plus an $80 local bill.

Even though I did not ask to change anything and everything done to me was arbitrary they are sticking to their guns and saying I must pay. I've spent 3 hours total on the phone now.

Even though they admit I had no choice and my plan was arbitrarily switch their policy is that the charges remain in place. They will not credit me.

So goodbye NEW AT&T

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DRK
Atlanta, US
Apr 01, 2009 6:56 am EDT

I attempted to make my life easier by switching from Comcast to ATT. Since I did that my phone service or I should say lack of it and any help has been amazing. I am really angry and at my wits end. My non-service started on Feb 16, 2009 and has not worked for more than 5-6 days without regular interruption. The service men have come to the house, but nothing got fixed without 3/4 service calls each time. All during that time period I had no phone sevice.It is now 4/1/09 and once more I have no phone service. I have been told by the "customer service" agents that it must be my equiptment (which never went down with Comcast) and that I should purchase a warrenty from them to take care of any problems.
Last night 3/31/09 I called and asked to talk to a supervisor. I was told that he was on the phone with another customer and he would call me withen the hour. Four hours later I called back and complained that I had no call back. Finally the "manager" and I talked and he told me the same thing as the customer service agents. Someone would be out to my home in 5 days-sorry, and there would be a charge if they had to come inside, and that I should purchase the warrenty. In other words I got nowhere with someone that was not in authority.
I have felt since there is no phone service for another 5 days that I should not have to pay my phone bill because of all the non-serivce I have received. All I want is a phone that works!

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lynn roberts
Fredericktown, US
Jul 15, 2009 11:02 am EDT

I was told I was given a $100 cash reward for ordering my phone service and dsl equipment. When I get on the websight to retrieve my reward it skips the "3 simple steps" in order to receive the cash.

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AT&T at&t is the worst company!

My mother is a senior citizen and does not live with me. I do, however, pay her phone bills and have them sent directly to me. Every year she needs to fill out a form that results in a discount for her. This year she had filled out the form incorrectly and by the time I rec'd it back from her via mail, I only had 2 days for the deadline to get this form to AT&T. At this time I was home recovering from surgery so I called AT&T asking for an extension on the deadline. After being on the phone for over an hour with a representative answering all of the questions they have on file, the rep. assured me he was sending out the new form that day. This was in August/September '07. Well, as of today, 12/22/07, 4 phone calls later, 1 bill later and 3 emails later, I still do not have this form.

What I wasn't told on the very first call is that they were going to charge me a one time fee for a new line set up. This is not a new line and I have stated I would not pay the add'l fee. They then insulted me by saying if you can't afford it we can arrange a payment plan. I have been promised this form 4 times after being on the phone over an hour at work each time. Now, I am being advised if I do not pay the fee I will be turned over to collections and liable for their fees as well.

I did ask them how it's possible that the bills can find my mailbox but this form cannot. I did ask them to waive this fee and they said they cannot. I did ask them why am I being charged a new line fee when this line has been in effect for over 10 yrs. What if I don't want the discount anymore? How does that constitute a new line charge?

I keep getting the same mechanical, robotic answer, that the form has been mailed and that I will be turned over to collections.

AT&T is the worst company out there and now they are Verizon so that's just as bad. The customer service is nothing short of horrible and disgusting. They outsource to other countries (admittedly by them via email) and these people have no idea how to handle any situation that arises. The ping ponging between supervisors is ridiculous.

Not one person knows what to say unless they read it from a script.

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Cyclopea
Waialua, US
Jul 26, 2010 3:32 pm EDT

The worst company. Not ethics or management. The skills require for AT&T employment are lying, cheater, and acting. The AT&T just serve itself without thinking in anybody else. Until us (the Consumers) take action by saying no to AT&A and their false promises and advertisement. AT&T believe that is good business to promote and offer new services with the ommittion when and how the account will be affected. For example, the company have the such call reward card that will be activated 2 to 3 month after signing for the offer. In other words they charge consumers the regular prices for those month and charging consumeer with the same amount of money offer in the reward card. AT&T is one of the most charitable company. They gave a lot to charity. The question is whith who's money? Consumers. AT least people should be proud that in one way or another their money is being use properly. Do you think?

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EJK
, US
Jun 26, 2009 4:31 am EDT

I HATE AT&T. GARBAGE. I HATE AT&T. I HATE THEM. I ###ING HATE AT&T. THIS COMPANY DOESN'T GIVE A DAMN ABOUT THEIR CUSTOMERS, THE COVERAGE IS A JOKE, MY CALLS ARE CONSTANTLY DROPPED. I CAN'T USE ANOTHER SERVICE WITH MY IPHONE. IT'S MAKING ME START TO GET ANGRY AT APPLE FOR USING AT&T EXCLUSIVELY. I HATE AT&T. I ###ING HATE THEM.

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Daniel
,
Aug 19, 2008 6:22 pm EDT

Yes. AT&T is the WORST company i have ever dealt with. They have the most incompetent employees and the most inefficient structure of any company i have ever known. They have wasted days of my life, literally stolen money from me though charging for services i didn't ask for, for assuring me of things that weren't true and through countless other 'mistakes'. There representatives are rude, ignorant and their managers are just as bad.

I never write on forums but the rage i have for this dishonest and incompetent company has motivated me to do so. If I discourage one person from signing up to them my job will be done...Please please please go somewhere else - yogurt pots and string would be more efficient and less stressful than using this dishonest bunch of money grabbers.

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Mary
,
Mar 15, 2008 12:48 pm EDT

Not only do they have false advertising but they are the rudest, incompotent company in this world. Since the iphone release they have become even worse. They have no knowledge of anything, don't even try to gain knowledge on anything. Granted, not every single representitive is like that, but about 90% of them are. I have worked with them long enough directly to know this. They play the "blame game" when it comes to the iphone especially, for a simple att issue if they dont know what to do they just make up a story, blame it on apple and transfer them over! They do the same thing within their own company, its typical. All their customers are so "valued" but they are the worst company i have ever dealt with in my life, in all seriousness. This is not an exaggeration. Notice how its impossible to find a corporate number or email to contact anyone. If you call the att number, your just speaking to a supervisor in control of the call centers and agents. Something needs to be mentioned about the company as a whole and what they need to do to improve their company. I am so disgusted. And its pretty sad that there is a website for customers to share their complaints and horrible experiences. Im sure theres many other sites and many more people that feel the same way. Somebody should do something about this.
Anybody have contact information for att head office, email/phone number?

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12:00 am EST

AT&T wont let me out of a contract

I had Cingular for a couple of years and now tht it's AT&T I don't coverage in my area with the exception of in my home and at my job. Neither place do I need a cell phone. I know for a fact (AT&T) actually told me them selves that they don't have the same contracts that Cingular did for the towers. and I don't have service where I did before. So I am furious, they want 175.00 per line and I have 2 of the 3 under a contract to cancel service. They said that being that I get the reception in my home I have no reason to cancel. I have called them everyday for several days and still gotten the same answer. SO I'm off to the local newspaper and radio station to really start raising some hell and I'm actally thinking of picketing in front of the store as well. How can they get a way with charging for a service they don't provide?

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12:00 am EST

AT&T repair and irresponcibility

I have been fighting with the AT&T people for two months to get my phone and internet service fixed. No dial tone, static on the line and no one will help me but to give lip service and broken promises that the problem will be fixxed. Three times they said they turned over a work order to Verizon for service but Verizon has no record of it . Each time I call, I`m told the problem has been resolved. Every person I talk to will not take responsibility and endeavors to pass me off to someone else. Even when I ask to talk to a supervisor I am passed off to two other operators who say the last person must have hit the wrong button. When I do get to talk to a supervisor, I ask to get an address for their complaint dept and he gives me a bogus address and a bogus fax number as well. I tried to fax a complaint and a girl in north N.J. called me back saying that I called her cell phone and she has nothing to do with ATT.
The supervisor`s name was Victor, he refused to give his last name . The battle continues. I know ATT will never read this cause most of their operators can`t speak fluent english , much less read it. 12/11/07

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garzon4
Wilmington, US
Feb 25, 2011 6:55 am EST

At&t needs training on customer service

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garzon4
Wilmington, US
Feb 25, 2011 6:54 am EST

I am having similar problems transferring my phone and internet svc as well I am on week 3 and ust told that they do see a problem but if they send a technician it will be $55 for first 15 minutes...i wil be calling their complaint# tomorrow [protected]...wish me luck

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Amit Khurana
,
Nov 10, 2008 4:25 pm EST

had bought a Go phone last month and had activated the same on 13th October 2008, I got the phone + gophone card of 50$ value with 10$ bonus for the activations in that period. Eventually i got a nice deal with 60$ time.

After I recharged the phone, I started noticing the problems while speaking on the refurbished Nokia 2610. It was a bad instrument as I was not able to hear the other person clearly on this phone ; and since here you usually buy the phone + connection together, by the time i realised the phone was bad i consumed 1.5$. To cover up for the business I spoke to T-mobile and ordered a new connection, as poor connection causes me a loss in my business.

I was pretty sure that this money was to be returned by AT&T (barring the 1.5$ which i had consumed so far); I called up customer care and they spoke so redely to me and said that the talktime cannot be returned.

Reason why i had to go through the pain of ordering a new connection is due to the phone which was promoted by AT&T and evenually I could not use my talktime with this phone. Please suggest as I am searching for the appropriate consumer forum to help me here.
All I paid was 40$ plus 3 $ taxes and I want this 43$ back., because of this bad instrument or whatever reason (may be the TA&T) connection at Arizona; I have still not been able to use the talktime which is valid till 11th January 2009.

I am raising this concern with other consumer forums as well,
All i want is my basic money to be returned.

My AT&T no is : [protected]
Order Number: [protected]

Thanks
Amit Khurana

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Gail Bryant
,
Dec 19, 2007 10:58 am EST

I requested a copy of my January-June 2006 statements back on August 28th, 2007; and to this day I have yet to receive the reprints. I have called by different unit managers telling me that the order for the reprints were put in and that I'd have them 3-10 business days. Well, like I said, to this day I have not received them. I've been a customer with AT & T since 1997, and I don't think that a loyal customer should be treated this way. I would like to know if there is anyway I could get my reprints before the year is out (which would be next week)?

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ra marshall
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Dec 11, 2007 4:40 pm EST

I am in week two without phone service (home) and living through the identical problem listed above. I consider myself reasonably intellegent and resourceful, but this issue has me as frustrated as I've ever been. I too have spoken with Victor twice and to several service support people in India- only to be told "they are overwhelmed" and "the problem is beeing reviewed". We've used over 4 hours of cell phone minutes- 21/2 hours with at&t customer service. This problem has me worried for the first time in my adult life. I would like to communicate with others experiencing similar problems.

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12:00 am EST

AT&T at&t mail in rebate

Well i upgraded my internet service to AT&T High speed internet in May and with it i got a new router for 79.99. They told me it would have a mail in rebate for $49.99. I sent it in a day after i got my router and waited for 3months till my first call. They told me to wait an additional 4-6 weeks until i received my rebate. I waited then called them once more and they told me they would ESCALATE it to their supervisor. I called again 6 weeks later and they said there were some problems with the system and i would receive my check in 10-12 weeks. I waited and called again and they said they didnt know what was going on and they would ESCALATE it to their supervisor.I waited about 6 more weeks and called back and they said they didnt know why it still had not been mailed and they would immediately ESCALATE this to their supervisor. I told her to tell her supervisor to please give me a call and she said she would and even gave me a case number. So in conclusion, its been 8 months and still no 49.99 rebate form me.

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Dan Nakagawa
, US
Jul 26, 2010 2:54 pm EDT

I contacted AT&T and had asked that my modem be replaced due to problem with intermittent internet stoppage. AT&T advised me that they did not give free replacements thus any replacement would be charged to the customer. I was told that since I had the same modem for over 10 years, problems that I was having was expected. They advised me that I had the option of purchasing from them or I could purchase one myself that was compatible at the local electronic store. I then advised them that I plan to purchase a new modem at the local store and would be contacting them later to get it set up. At no time did I asked to have them come to my home to check on the lines. Several days later, I found a note on my front door that they had come to the house and having not made any contact with the residents that they inspected the line going to the house but found no problems with the wiring. AT&T had charged me $60 for the service fee that I did not ask for on the next billing.

Valerie
Valerie
, US
Nov 26, 2008 3:59 am EST

AT&T has found yet another way to steal money from people. We bought a pay as you go phone from radio shack (an authorized dealer) instead of monthly minutes you're supposed to add money when your account gets low. They don't inform you when you buy the phone and add your original deposit that after 90 days if you don't add money they completely take all of your deposit... in my case $31.00 in other cases this could be $500 or more

You wont find this information on the packaging or anywhere inside the manuals... Even worse, they will argue and lie on the phone about 'company policy' not allowing them to return these credits they stole.

I understand cell company's not returning unused minutes but these Go phones are not under contract and the terms and conditions should be clearly stated BEFORE you have made the purchase. AT&T must be getting millions in extra income by this new scam

P.S... Michelle Arnold is the customer service rep. there that lied to me.

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Mike
, US
Dec 19, 2008 3:22 pm EST

Many months ago I was checking my phone bill only to find that two different companies or scammers had sent charges to my phone company and they in turn charged me. I never ordered either of these two services and was lucky enough to get them reversed eventually. The phone company reversed the charges immediately after I called the two companies. Now one of them is showing up again and I again called and gave them an ear full and they told me that I had ordered this service on the Eversave website which I did not. She said it would take a month or so to get the charge reversed and gave me a confirmation number. I don't understand how a charge only takes a few days to show up on your bill, but when it is going to be reversed it takes a month or so. They are listed in one place as ENHANCED SERVICES BILLING, INC., WITH A DIFFERENT PHONE NUMBER OF [protected]. Watch your phone bills as the agent Dae in San Diego, Ca. refused to reverse the charge even after I gave him the confirmation number. AT&T is not watching out for their customers nowadays it looks like. They are fast to bill improper charges, but drag their feet when it comes to reversing those charges.

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David
Boca Raton, US
Jan 04, 2009 4:27 pm EST

In reviewing my AT&T bill for landline phone services, I saw that I was charged for “Voicemail Mo. Fee”of $19.95 as a third party charge from Advance Benefits, Inc. billed by Enhanced Services Billing. I did not authorize this charge and did not have any voicemail service. Rather I have always used a telephone answering machine to retrieve messages. The unauthorized charge has appeared on both my Nov. and Dec. bills.

In reviewing my AT&T bill for landline phone services, I also saw on the same bill a charge for “InternetAccessMoFee” of $14.95 from Transcendent Corp also billed through Enhanced Services Billing. I did not authorize this charge and I use another internet service so I have no need for a second internet service. The unauthorized charge has appeared on both my Nov. and Dec. bills.

When I complained to AT&T about both charges the AT&T phone rep advised that AT&T could not reverse the charges and my only recourse was to complaint to the Advance Benefits and Transcendent Corp.

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Freeman
, US
Mar 02, 2009 12:12 pm EST

In February of 2008, I informed AT & T I was canceling my service with them..they had raised there rates considerably from what I had signed up for. I paid my final phone bill on April 4, 2008 over the phone via their automated phone system. I received a confirmation number for my payment and considered everything finished. One month later I received another bill showing a returned check and returned check fee of $25. along with the original balance. I contacted an 'Ismail' at [protected] and was referred to the accounts receivable department where I again made a payment since my bank account had not been debited for the original amount. I was told that my bank had denied payment so I was liable for the $25. charge. I contacted my bank and they said they absolutely did not deny..there was never an attempt to debit my account.

Further I got a running account balance showing I had more than enough money to cover the automatic withdrawal on that date and beyond. I faxed the information to a 'Diana' at AT &T's accounts receivable department and was supposed to receive a phone call from a her letting me know everything was taken care of. I never heard anything more, either phone or in writing and assumed this situation was resolved. Three weeks ago, I got a harassing phone call on my CELL phone (that wasn't even connected with the account) from a collection agency demanding payment. I had to look through my old records and find this mess once again has reared it's ugly head. During the last week, I've spent another three hours on the phone getting bounced from department to department speaking to no less than seven individuals. One, (supposedly a supervisor) I had to wait on hold for 50 minutes to speak to. She admitted the mistake and said it should've been cleared up last May. Still, upon further contact and more hold time (30 minutes) this situation is not resolved. In the meantime, there is a collection agency reporting this and affecting my credit. I'm sure if I total my phone time alone with this, it has to be at least eight hours. This is ridiculous. I feel I should be able to charge for my time spent.

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crystalv
Simi Valley, US
Sep 19, 2009 4:47 pm EDT

These companies charged my cell phone bill over sixty dollars.

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Janell Thompson
Midlothian, US
Jun 04, 2012 6:29 pm EDT

I have been paying for call notes & didn`t know it or what it was. I called to try & lower my bill & they finally told me I could save $5.00 a month if I canceled call notes. I ask what call notes was & they said if you didn`t ans. they would take a message. I replied that I had an answering machine & didn`t need call notes & didn`t know that I had call notes. Check your bill or call AT&T & ask if you have call notes. I have been paying this for years, does anyone know how I can get my money back?

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brittanyball91
Springfield, US
Feb 28, 2011 8:35 pm EST

yeah same thing here! waited months before calling them for my 100 dollar mail in rebate and they said there must be a mix up in the mail because they had no record of it! and if they haven't gotten it by now they won't and they are unable to give me the mail in rebate. seriously i am VERY mad and wouldn't have wasted a 100 dollars on a router if i wasn't going to get it back! i sent my mail in rebate the same day i got my router! i should be on file and should have already got my mail in rebate!

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honestly speaking
Charlotte, US
Sep 29, 2009 9:21 pm EDT

Everyone I talk to says that getting the rebate is nearly impossible. I have been promised a $50 rebate and a $75 rebate because they couldn't get my DSL set up properly. My phone service was out for 6 days due to technician error.

Who will get this class action going? They should not be allowed to continue these business practices!

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bernstar
Atascadero, US
May 11, 2009 1:41 pm EDT

I had the same problem with AT&T. They told me my rebate expired. I sent the information in twice, due to the fact they said they did not receive it the first time. Now they won't pay the rebate. They transferred me from department to department like a lab rat. I can't believe there isn't a class action lawsuit. I'm going to end every possible service I can with them.

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12:00 am EST
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AT&T poor customer service

My name is Mary Nicki Dancy. On or around 10-27-2007, I received a two-month statement from AT&T. I called a number and had a conversation with John Scales because I knew I had paid my phone bill. John told me it appears as if when I made the September payment it never went through because of an error I made with one number. At this time I told Mr. Scales If I made a mistake why wasn't I notified so I could take care of the problem. He then said I was mailed a notice but I replied I never received it although I never had a problem getting the phone bill at my address. At this time he also told me the October payment was never paid and I told him it was paid and he asked me to fax him a printout of my bank statement and I did on 10-30-07. I faxed it to [protected]. Mr. Scales said he investigated this. I also questioned him about my service being interrupted while he was investigating and he put me on hold while he talked to someone in the payment center. He said 'Don't worry, your service will not be interrupted.' I trusted him at that point. He also told me if I fax it on Monday, someone will get it to him on Wednesday, and he assured me he would be getting back to me. Well he never did and my Internet service was disconnected on 11-6-07. I called trying to get someone but the office was closed, so I talked to Ray in Tech support DSL and he said he would make a ticket #[protected] on this and have someone to contact me the following day. The next morning at 7:30 am I called AT&T again trying to find out what I needed to do to get the Internet active again. I was on my cell phone more than 45 minutes being transferred from one person to another. Some people just refused to speak to me because they said this account was in James Dobbs name, and I know it's in my name. I have had this account since September 2006 when I purchased my home. Although when I call certain friends, James Dobbs shows up on their caller I.D. Finally I did talk to someone and they said I needed to pay $130.00 to get the Internet active so I did. They assured me once I made the payment my service would be restored. That never happened. It cleared my bank 11-9-07 and the conformation # was 071917. I think this was paid 11-7-07. On Friday 11-9-07 I called again spoke to Williams and Liza. They assured me that $130.00 was never paid. I gave them the conformation number and they said they could not find it. William's funky attitude was pure ugly. He told me at first I had to pay $157.00 to get my service active and I told him 'Hell no, and explain why it's so much.' There was a charge of $24.00 for a return check fee in September when there was an error made, and they charged me for that. I told him again I was not going to pay that $24.00. Then William said I needed to pay $103.94 since the $130.00 did not show up. So I made another payment. Since October 23, 2007 I have paid $360.00 for what? I talked to Ms. Jackson in electronic payments and she had a funky attitude as well. She treated me as If I was her child; she said, 'If you don't lower your voice I will disconnect you because I don't have to put up with this.' I told her I wanted to speak to her supervisor, and she said they weren't there. All I wanted was to be connected to the correct person, so Ms. Jackson hung up on me. I was very hurt. I called back and spoke to Ms. Davis and she was very nice and understanding and she said she knew Ms. Jackson in electronic payment and that she will report her and she was sorry for what happened. Ms. Davis said it seemed like the $130.00 went to James Dobbs account. So I needed to call someone else, I did and at this time it was 6:50. On Friday, 11-16-07 I spoke to Kevin in Customer Service. He was nice at first but he kept putting me on hold but at 7:10 he pulled the plug on me as well. In the last week I have spoken more than 25 people and put on hold too much. I also have my cell phone records to show how often I called and how long I was on hold, I spoke to Becky Roberts, Rave Cruz, Ray, Tamika, Michael, Don, Janelle, William, Liza, Dwayne, Eric, Ms. Jackson, Kevin, Miesha, Ms. Davis, Kimberly Roberts, and many more. Including John Scales. Seventeen different people just to name a few. This has been very stressful for me and no one could help solve this problem. On 11-17-07, I called again spoke to Kimberley Roberts in Customer Service. She also told me she could not give out information on this account because it does not belong to me. I have been calling now since September 2006 trying to get the caller I.D. problem repaired but every time repair called, they would leave a message saying it has been repaired, but it has not. I told Kimberly on 11-17-07, I want my $130.00 refunded to my account and she told me she could not refund it. She told me to call my bank to see what they could do. I should not have to go through this. Now on 11-17-07 I received a disconnect notice. I will not give AT&T another dime. You owe me and this will be forwarded to my attorney A.S.A.P.

Date Amount Paid Conformation #

10-23-07 $127.00 Do not have

11-9-07 $130.00 071919

11-13-07 $103.94 092113

Home Phone: [protected]

Cell Phone: [protected]

Account #: [protected]

Email: Maryjohnson048 AT aol.com

Pin # 9749

Thank You,

Mary Nicki Dancy

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TT
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Feb 20, 2008 6:10 pm EST

I signed up for long distance service. The phone was not turned on for several days. I called multiple times to get my service, I had different responses from different reps, finally they did computer test and determined that there was a problem on their side and that they will send some one to fix it. I waited that day, but no body showed up. Fortunately my phone worked some how. After three weeks they sent me $85 fee for some one to come and fix the service without my knower. I called the customer service to inquire why I was charged this much, the customer rep did not even gave me a chance to finish my statement, She just shouted that she will not wave the incurred charge. I done with ATT(Bell south)

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AT&T attempted to change contract!

Signed up for Dish Network through AT&T over the phone after their website kept giving errors. Wife and I were looking for specific channels and was offered a package deal. The Dish deal was suppose to be $37.99 a month after a $10 discount wed receive each month for a total of 18 months with free DVR, 200 channels, free installation, $25 target gift card, and $50 credit on next bill.

Now the fun starts. The tech that came to install the dish puts the dish on the roof where he was told not to as the roof was foam and that the only place that would support it correctly was the wall. Tech put it on the roof anyways angering my landlord. When the tech gave me the papers to sign I looked at them carefully and noticed it was a new contract showing 180 channels not 200, different rates, so I drew a line through each page, said I didn't approve and the tech gave me copies and left.

More fun starts now when the DVR shuts off through half the shows, and channels we were suppose to get we didn't. I call up dish network and am informed that Id have to pay an additional $5.00 for the baby channel and also $10 more for the top 250 to get the channels we were suppose to get when we signed up the first time. When the rep told me that the price will be $59.99 I informed them that $37.99 + 15 doesn't come to $59.99. The rep now tells me that the price is $59.99 and that I am only getting $10 off for only 10 months and that I'm under contract for 18 months. When I told them the $10 discount is for the entire 18 months, I was told that their rates can change without notice, and that what AT&T offered was over ridden when I signed the new contract given to me by the installer. I informed them I in fact did now sign it, and when I was told my verbal acceptance when ordering can be used, I said 'Sure, then you will have to give me the services I paid for and the discounts as that recording is the contract as you stated and binding' By the way, I was transfered to the executive office who said I had to hash this out and if I canceled Id be charged for early termination of contract. I then told them to look at account history in which he then informed me he cant talk to me and that Id have to talk to AT&T's legal dept come Monday.

What brought that about, and now I know DISH&AT&T are very connected is that back in New York back in 1989, I had taken AT&T who was under another name at the time to court and won not once but twice for an incorrect bill and misleading contract. The executive saw the note and that ended that conversation.

So to sum this all up, don't trust Dish Network or AT&T as what they offer over the phone they try taking back by tricking the customer into signing a new contract upon installation.

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Deborah G.
Bakersfield, US
Feb 12, 2014 4:25 pm EST

After several hrs of frustrating time spent being passed from one dept to another AT&T fraud dept emailed me a letter stating that the account opened under my info was adjusted and closed, the amount of the adjustment did not match the amount they turned over to collections against me. Keep in mind this is an account opened without my knowledge or consent. They now are telling me that the amount of the adjustment is $114.43 and I will have to deal with Diversified on the remaining $12.33. They committed a crime against me and in my opinion, this is considered fraud. If it were an individual committing such an act, we would be punished in the courts and would have to pay a fine, serve jail time or both. This is no different than someone stealing another persons identity; the only difference is we are dealing with AT&T who apparently is exonerated from being held accountable for committing identity theft or other criminal acts against individuals/consumers.

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Deborah G.
Bakersfield, US
Feb 12, 2014 2:31 pm EST

I contacted Dish Network a few months ago, I spoke with a very nice, informative gentleman. He said in order to receive the discounted pricing he would have to run my credit to see if I qualified; I did. He then told me he had to transfer me to a "bundle expert" that would go over everything with me. Upon transfer the lady stated different pricing and different companies they would be partnering with to provide me service. They said AT&T would provide the land line and I objected because I have had service with AT&T for 7 1/2 yrs. I explained to her what the guy had told me, she said "he doesn't know what he is talking about, I am the bundle expert". My fiancé and I decided that because of her unprofessional rudeness, we would decline making any changes at that time and I told her this. A few days later, I received a call from an AT&T tech who was trying to hook up phone service. I told him I already had phone service, he was no to make any changes to my service or ph #. After speaking with him for several minutes, he said that AT&T must have gotten the order mixed up with another. It was not until yesterday when I received a call from Diversified Collections that AT&T had turned me over to collection on an account not only was NOT mine but for a ph # that was not even active. After 2 hrs on the phone with their fraud dept, they emailed me a letter stating that my bill had been credited $114.43 and they apologized for the inconvenience. I spoke with Diversified this morning and the amount AT&T turned over to collection isn't even the correct amount that was credited on this account.. Diversified said if AT&T does not adjust the correct amount that this account will be reported to the credit reporting agencies. How is it that ST&T can fraudulently open new service under my name and social # without my knowledge OR permission and then attempt to ruin my credit which is in very good standing at a 787 fico score? I didn't acquire this rating by being negligent. I have been advised to contact CPUC and the Federal Trade Commission office. What they have done is illegal/unlawful.

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Jerrad
Washington Court House, US
Nov 11, 2010 3:08 pm EST

ATT has now stopped selling dish netowrk service, though our contract was just up. I have been on the phone for 20 days trying to ship this equipment back, they lie every time saying that it will be here in 5-10 days, still nothing. They lied about the price, ATT said 105.00 a month for phone, internet, and dish, it was never under 160 and even went as high as 180.00 a month. We finished out our contract and they owe us a 60.00 refund for a partial month. Ive been told by a few their waiting till after a 30 period to return the equipment and they they will keep our refund and bill us for not returning the equipment. Every phone call to them they lie and I have recorded every phone call to them. DO NOT TRUST ATT OR THE DISH NETWORK! Now a friend of mine has fallen to those offers of 29.00 a month and is going through the same thing. She is now paying 79.00 for 120 channels. RIP OFF. I have chosen to pursue this in a federal court.

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timothy planicka
Lebanon, US
Apr 26, 2010 6:09 pm EDT

wow! i too have been swindelled my at&t/dish network. i had simular service argreements as did you all. i also paid an extra 50.00 at signing to opt out of any early cancellation fees but dish network has but me in collections for 200.00 cancellation fee. i have written to the ftc and fcc but looks like class action suit is the only way out i guess. im not an attorney and it seems like we have zero rights and at&t /dish have all the rights and goverment in there hip pocket.

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LMoyar
orland park, US
Apr 07, 2009 2:55 pm EDT

This is really getting ridiculous! I bought Dish Network services through AT&T and I didn't know they were entering me into an 18month contract. 5 months later AT&T solicits me to "upgrade" to their U-Verse cable service. How can they sell me a different service 5 months after they sold me an 18 month contract? I figured any contract would just be voided by them selling me an upgrade. Then the installers told me to throw out the dish equipment, they couldn't use it. Now Dish Network is charging me $800 for the equipment that AT&T told me to throw away! Also, a contract cancellation fee! I didn't even know Dish was a separate company from AT&T. I figured AT&T owned Dish. I'm going to have to go to court. Wish there was a class action suit!

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mbrady601
Collinsville, US
Mar 16, 2009 12:03 pm EDT

Similar things happened to us. We signed up for Dish through AT&T. Dish was supposed to be free for a year, but we were billed for it anyway. My husband called and was told that the rep didn't sign him up for the right package to get dish free, so he was SOL. I called and the rep I spoke to cleared everything up, so I thought. Long story short, we are still getting billed for it, I keep getting shuffled around from one office to another and our dish got shut off for nonpayment. And dishnetwork won't deal with us directly unless we get things straightened out with AT&T. I filed an FCC complaint yesterday, but I doubt anything will come of it.

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Barbara Holly
,
Sep 03, 2008 5:07 pm EDT

So where do you go from here? I've been battling them for over a year for an installation that never took place, after four missed half day appointments and over 20 hours on the phone and now I find they've damaged my credit for charging me for installation services I never got. How do you get resolution?

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Norma Ellen Dowling
,
Jul 17, 2008 9:53 pm EDT

Well I certainly wish I had seen your site a few weeks ago. I signed up for Dish network through AT&T on the phone because of a flyer I was sent in the mail that sounded like a good deal. Many hours of phone calls later, not to mention emails, I have still not managed to get AT&T to bill me properly for the promotion I ordered. In fact AT&T can't remember their own flyer. Or that particular promotion. Which by the way was good sent in May 2008, and was for Dish network added to your bundle, sign up for a period of 2 years, at the rate of $29.00 for 1 TV with a free DVR, or upgrade to two TVs for 34.99 a month, no hidden fees, so said the sales person. I was to get money back in 3 installments, and it was for the America's favorite !00 Channels. I'm exhausted and angry. Bell South was a company with some integrity. Don't even ask me what I think about AT&T. Life has enough problems in it. I don't need this one. Oh by the way there is a $200.00 dollar fee if you cancel the Dish network before the 2 years are up. I can not believe I signed up to save money, and am getting less programming than I had before and paying the same amount of money. This is beyond absurd, it is evil.

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Jeanne Martin
,
Apr 12, 2008 12:38 pm EDT

The same thing happened to me my package included Phone Internet dish & cell for $99.00 (200 )channels + Free HBO when the dish arrived they had me signed up for 100 channels they charged an extra charge for HBO and Ciniamax with rebates for all instillation and 2 gift cards. None of this was true. My 1st
Bill was over $200.00 when I called to inquire why I was told well we signed you up for >>> Not what I ordered and guess what now you monthly bill will be $158.00 Not $99.00 Line charges $5.00 extra packages $20.00 extra box that was not free @ all $5.00 typical bate and switch. Their needs to be a class action suit against this kind of business tactic with the FCC involved.

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12:00 am EST

AT&T scam and cheating!

AT&T Wireless prints the web site on their card so that you can check your balance. Guess what - go to that site and find NOTHING - no link if it has been moved - NOTHING. It is already a BS scam and now they don't want you to know how much you have left on the card so you cannot spend it.

There is already a class action in CA because they do this funny stuff with their DSL - sign me up for one on the wireless business as well.

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rkb2200
, US
Sep 13, 2010 6:58 am EDT

I do not appreciate these stupid cards. We give them cash, they should be made to give cash rebates. A person cannot get all the balance that is left. That is more money in their over priced items as it is.

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eabb
Camarillo, US
Dec 26, 2009 10:23 pm EST

If you cannot use the balance on your card, you can take your card to the nearest AT&T store in your area and they will take care of the problem. I had the same problem. Rebates should not expire. It is unlawful for AT&T to do so.

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Doug Livingston
San Jose, US
Nov 23, 2009 1:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Mine's sitting here... now I need it and it is past due. The scam is the process. When you give me a rebate, send me a check!

Doug Livingston

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Barry DeGrappo
Merrimack, US
Aug 28, 2009 6:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

AT&T sucks first they make you jump through hoops to get the rebate. Then we use it once for an amount nowhere close to total and has been rejected everytime since. If I ever buy a phone from AT&T again I will demand the cash rebate if they won't I will buy it through Amazon they are cheaper any way.

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hinman13
Port Reading, US
Jul 31, 2009 10:32 am EDT

I have received several rebate cards from AT&T (3 lines, 3 rebate cards each time (totalling SIX rebate cards)). ANd I have never had a problem. Each time there is the correct amount on each card and I have been able to use them any and everywhere.

The site I use to activate is att.com/wirelessrebatecard
AT&T is a reputable company, maybe you were using the wrong website, or someone in your family had already drained the card? WHo knows, but I have never had a problem and always found the cards useful. Im going to use a $50.00 card right now!

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Angry customer 99
, US
Jul 02, 2009 5:19 pm EDT

Totally agree. This is a really bad business practice of AT&T Rebate card. Basically, AT&T wish you either forget about your rebate money or not to spend it. It makes so difficult to get the money for the company. It is totally a scam and cheating. Sham on AT&T

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goofy3696
o fallon, US
Dec 19, 2008 9:24 pm EST

THere is also a toll free number that you can call not only to check your balance, but to get a history of the transactions on the card as well.

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anna
,
Nov 23, 2008 5:14 pm EST

it took close to a couple of months but we got our gift cards in the mail. i had no trouble using them. and when the balance of the purchase was over the balance of the card, it only took what was left on the card and had me use a different method of payment for the rest of the balance.

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Irene Chan
,
Sep 29, 2008 8:06 pm EDT

I totally agree. I used to be able to check my balance, and then the site moved. That's not cool that the cashier will tell us if there's not enough funds...kind of embarrasing and I will never spend down the balance completely.

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Luanne Arnold
,
Aug 08, 2008 10:24 am EDT

I agree and a lot of places I go it is denied. Just go ahead and use it without checking the balance. It will let the cashier know if there is not enough on it to cover purchase.

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12:00 am EST

AT&T cellphone of deceased

My 19 year old son was killed in a car accident Feb. 20, 2007. His girlfriend of five weeks stumbled opon the accident and ID his body. He left his wallet in her car earlier that day when they broke up and she left him on side of the road. All my son had on him was a belt, watch, and his cellphone. The police was useing his phone to try to ID him. After she ID him she asked for his phone and they gave it to her. The next day I had it disconnected. The representive told me I was the only one that could have it reconnected if I got possesion of the phone. Two weeks later the girlfriend had it reconnected in her name with a transfer of my sons service with Cingular. Which included his outgoing voice mail message and all of his personal and private information. I called Cingular and they told me there was nothing they could do because everyting is in her name now. My sons last bill also had a 36.00 reconnection fee charged to his account after his death.

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AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

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Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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