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AT&T / deficient & incompetence

1 6324 Manchester WayAlexandria, United States Review updated:
Contact information:
Phone: 703-370-2569

It is really pitiful and unfortunate that one of the ex-best telephone companies in the usa has arrived to this point of inefficiency.

My husband and i spent more than 3 [three] hours in the telephone trying to talk to someone who may help us to transfer our telephone services to a new location. Besides that waste of our time and efforts, when getting to talk to a live person, –after repeated automatic answers-, we have been told that we had to pay for an advance deposit, even that i am a customer for more than 20 years with an excellent record of payment

When we objected that, the operator told us that this was due to a poor credit!! This was an insult -- again, inefficient company with inefficient personnel who are not trained to look into the proper records.. –not only that, but i received an anonymous-undated letter confirming that equifax was the informant

As per the above mistreatment and lack of ethics as well as disrepect towards us, i am cancelling telephone line [protected] as of april 18, 2008

M.P.Martin-strader

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Comments

  • Ci
      16th of Jun, 2008
    0 Votes

    The terrible excuse for customer service at AT&T has finally convinced me to take my phone service business elsewhere. I was a longtime customer but the service has deteriorated to a degree that I will no longer tolerate. AT&T is sending workers out to ready our city lines for their U-verse cable and the workers just hook up and don't know anything about repair. When the people left they had damaged my telephone line and left me with no phone service. I tried to deal with what AT&T laughingly refers to as customer service but the standard answer that someone will be out in five days and the remark "You aren't the only AT&T customer, " made my decision to cancel my AT&T service. These workers are rude and belligerent. I told them I certainly was not the only AT&T customer and very shortly I would not be an AT&T customer at all. Gail Terreano, President of AT&T, Michigan, and Randall Stephenson, CEO in New York, better wise up. Pretty soon they will be Chief Executive Officers in charge of two paper cups and a string, which is what I'll use before I'll stay with AT&T.

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